Lower the rental cost.Jon W.
Customer Reviews for U-Haul Moving & Storage of Myrtle Beach
Myrtle Beach, SC 29575
(@ Catherine Ave)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2022: 7:00 am - 3:00 pm
- 12/25/2022: Closed
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were very nice and the young lady from Coastline Pet supplies where I went to rent a uhaul was so nice and she immediately got me a truck I needed by making the reservation at this uhaul place! Her attention to my needs was very helpful! Her name was Shylin!Linda Z.
Customer did not leave a comment.Katie M.
Customer did not leave a comment.Charlene C.
Customer did not leave a comment.Jane M.
It was a great experience all away around. Keep the cutie at the desk that checked me in. 😉SHANNON W.
The service was excellentFERNANDO D.
Customer did not leave a comment.jim V.
Customer did not leave a comment.john P.
Customer did not leave a comment.Rodney W. | First Impressions
The best location! I always to there because of the friendly service they give ! Especially the man that works there, very fast, experience, helpful, he goes out of his way to keep his customers happy !Joumana B.
This was the most organized facility I ever had the pleasure to visit. I love the fact that there is a drop off spot where you can get the equipment inspected and just drop it off without having to worry about backing it in. Very friendly and very professional service!Martin E.
Customer did not leave a comment.Ben P.
The guy I think was the manager was very knowing of everything in the company & he is very dedicated!. First time ever driving a U-Haul & it was very easy & the man was very helpful & amazing.Cristal J.
Customer did not leave a comment.VALERIE W.
Customer did not leave a comment.TONY S.
All the staff were very professional and accommodating. Martin was a life -saver!Kenneth G.
You couldn't have improved on the experience I had. Marty went above and beyond and I can't thank him for his customer service enough. Wonderful experience will recommend Marty to everybody he was truly a blessing in our lives that dayMark M.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.Russell M.
Uhaul desk check in process great. Manager not so good.Sam B.
Maybe the fault was mine, but I didn't understand my reservation would be on the second floor with no elevator. There was no way my wife could have helped me get big things up the stairs. I ended up having to pay a lot more to get a unit on the first floor.Robert G.
I'm 51 years old and this was the best U Haul facility I have ever been to. The place was clean the trailer I rented had new tires all the lights work and the staff was very friendly and helpful. Awesome place very nice place I recommend this place to anyone.Rinardo W.
They did a thorough inspection to insure that we had not did any damage to the vehicle which assured that uhaul is a great company to do business with.Craig M.
Customer did not leave a comment.Jeff H.
FRONT DESK GREAT... MANAGER BELOW AVERAGESam B.
Customer did not leave a comment.Daniel K.
Nice man in Myrtle Beach at the u haul store Thanks very muchwayne F.
They did great, would be hard to get any better....Randy M.
Customer did not leave a comment.SEAN H.
I have used this location many times and they are great.Scott L.
Told me a joke and is a great story teller. This dude gets it.Josh G.
Customer did not leave a comment.Buren P.
Staff super friendly and very helpful getting everything setup.Justin G.
Customer did not leave a comment.CAROLYN M.
Your agent on duty had a great attitude and provided exceptional service.Dwayne B.
Very friendly staff.Paul P.
Customer did not leave a comment.david S.
Friendly and helpful staffJeff H.
Customer did not leave a comment.Darla C.
The large truck that I rented from this place apparently wasn't inspected for damage. We ran into rain and you don't worry because you have a fully enclosed truck. WRONG!!! My new mattress and box springs was soaking wet. Rain came inside off the truck. This is day two and my mattress is still soaking wet, leaving me without a bed to sleep own. This was my first and last time renting from U haul. I did purchase the safe move insurance but still don't know if my items will be covered. This has been a horrible experience and inconvenience!Steven T.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.Michael J.
Love this place, only place I rent fromWAFFLE HOUSE W.
Customer did not leave a comment.barry K.
The UHaual wreaked of urine, smoke, and body odor. The vents barely worked and made the smell much much worse. Please do better by your customers and clean your UHauls prior to rental.Brian O.
Customer did not leave a comment.Magda R.
Customer did not leave a comment.William B.
Outstanding service and friendly staff. Will rent from here again. Highly recommendTracy L.
Customer did not leave a comment.Amber S.
Customer did not leave a comment.joan L.
Customer did not leave a comment.Joe L.
Customer did not leave a comment.Richard P.
Customer did not leave a comment.LARRY S.
Customer did not leave a comment.Stephan M.
Customer did not leave a comment.Robert A.
I've rented here multiple times and the experience has been very consistent and there has never been a problem!Gregory K.
Customer did not leave a comment.Jonathan V.
Customer did not leave a comment.Mikki W.
Marty is amazing! Such a pleasure to deal with.Melissa S.
Customer did not leave a comment.Shannon W.
Great servicetom A.
Customer did not leave a comment.Melissa K.
Emily was great. She's very knowledgeable in the U-Haul products and confident in her job. She provided useful insight to the many rental options. She was professional, courteous and on-point. She is definitely an asset to the U-Haul Team.Jonathan B.
Very pleasant experience. Was very happy they had the van that I needed at the time I needed it.Candace C.
Check in was done online with lock in unit with no need to go to office. I appreciated that. Also check out was fast and smooth with no issues at all. Great place to store things.Leroy Y. | Overall Experience
The manager was very very helpful and very nice. He went way out of his way to help me. Thank you very much 😊LAWRENCE H. | Overall Experience
Customer did not leave a comment.Patricia N. | First Impressions
Customer did not leave a comment.Thomas M.
Martin was very knowledgeable and helpfulJoseph & Leslie F. | First Impressions
Customer did not leave a comment.william C.
Outstanding serviceDomenic D.
Lady at front desk was very helpful and kind! Prices are perfect for what you get. Great clean trailer for the right amount of hours. Very helpful during an upgrade at pick up because I had selected a trailer to small for the job I needed it for. She very kindly informed me of that, and helped me upgrade for only a few dollars more!Bonnie S.
The dolly had a strap failure as I was towing . The tire strap broke apart on the rear side of the tire . The car shifted to an angle and to one side of the dolly . I presume the shift happened when I pulled into a gas station . I found a solution that secured the tire affected by the break and finished my transport . When I arrived at the drop location it took over an hour to remove the car because the safety chain had been tightened when the car shifted and I had to pull the car towards the chain to relive tension . I have rented tow dollies countless times and have never had an issue . I am very familiar with how they function and proper use . The attendant at the location where I rented the dolly inferred that failures are usually the result of improper use . I was a bit offended that was his go to excuse . He I think was attempting to exclude the failure of proper equipment inspections . The strap snapped . Obviously it had issues or damage that was not found during an inspection . I haver always used haul dollies and will continue to do so however I will do a thorough inspection of every component myself in the future . I hope this gets read and followed up on . Have a great day William Wiggins Myrtle beach scWilliam W.
Link to return van allowed me to access my contract, 15 seconds later message appears that my time has expired. Tried 4to 5 times then gave up. Credit issued for erroneous fuel surchargemark P.
Customer did not leave a comment.charles F.
Customer did not leave a comment.Jason C.
Customer did not leave a comment.James C.
Martin is an excellent member of the UHaul team!William R.
Customer did not leave a comment.Amanda F.
Customer did not leave a comment.Gary L.
Customer did not leave a comment.SUSAN S. | Overall Experience
Customer did not leave a comment.Gloria M.
Staff super friendly and knowledgeable when we needed to upgrade the size of the truck!Dennis G.
No problemslynn W.
Customer did not leave a comment.Faye M.
Customer did not leave a comment.ANTHONY H. | Overall Experience
Martin provided excellent service and is deserving of 5 stars!Jay W.
Only issue I had was getting the key initially. The combo locks need to be oiled or replaced. Took too much effort to open lock even though code was put in correctly.Terry W.
Customer did not leave a comment.BOBBY B.
The Young Lady That Checked Us In When We Dropped off the Truck, was a major sweetheart and handled our case with professionalism!!!Victoria B.
Customer did not leave a comment.Larry H.
Nothing at all. Was an easy experience !!Lillian W.
Customer did not leave a comment.cheryl R.
Customer did not leave a comment.cheryl R.
Customer did not leave a comment.Cheryl R.
Staff were very friendly and helpful. Made the entire process super easy. Highly recommend this location to rent a U-Haul.STEPHANIE M.
Customer did not leave a comment.Thomas P.
Customer did not leave a comment.Marcos D.
Customer did not leave a comment.Shawn K.
The young lady who took care of us was wonderful and very helpful. No stress picking up and returning. Very professional and helpful. 5 stars for her âââââpatrick S.
Customer did not leave a comment.alan Y.
Customer did not leave a comment.Thomas D. | Overall Experience
Martin Ertl was always helpful and knowledgeable. Highly recommend him to anyone moving to the area for storage.Rodger C. | Overall Experience
The manager guy there was greatJENNIFER MARIE B. | Overall Experience
Most perfect. Would use again if needed. Have no complaints at all.Evelyn F. | Overall Experience
Staff at location can rarely be reached always redirecting to call center that can wait for up to 1hour hold time. It's ridiculous. Not enough staff. Management on more than one occurrence has made up their own rules regarding access to my storage. First claimed due to my late payments of which I paid the $$ penalty written in contract then was told later that was because I violated some rule when I went under the gate and forced to do face to face childish check-ins at office every time I need access to my unit. When threatened to evict me after seen going under entrance gate to access unit area but in face I was trying to get OUT if area TRAPPED due to faulty non working gate or gate code. This happened twice in the 3+ years iv been renting and the first of which was under previous management in a storm with lightening , gate wouldn't open and serious FLOODING MADE ME FEAR FOR MY SAFETY. I HAD NO OTHER RECOURSE but still CURRENT management would not listen to my explanation regarding first incident or second and would not review the tape for proof I was trapped yet again within the unit area because the gate would not open and my yells for help were not heard or simply ignored. I was still restricted from accessing my unit except during certain times and with check in at office each time. Bad Flooding is always happening since iv rented there beginning before current management. I did not feel my property was safe from possible water damage but am older and had no other place available nor the assistance to move. Tried to resolve dispute and possibly now that yet another flooding has occurred with damages to multiple units and management experienced the failed gate personally maybe things will change or I will be forced to move due to harrassment. I don't feel I was treated fairly but so not know if others experienced problems or not. Need more staff and upgraded units.LAURA S. | Overall Experience
Marty and team were great, someone always around to help and we never had an issue. Definitely getting recommended to everyone I know.Tyler B. | Overall Experience
Customer did not leave a comment.Gail & Don T. | Overall Experience
Martin was always there to help with any questions and made the process of renting vehicles and a storage unit very easy. A+Joseph S. | Overall Experience
Martin is such a wonderful guy. Very helpful from the very fist meeting a year ago when I moved to town. Now that I emptied my storage he still was right on top of doing my closing out the unit. Thank You Martin absolute joy 🥰joni h. | Overall Experience
Customer did not leave a comment.Delone G. | Overall Experience
Customer did not leave a comment.Tracie K. | Overall Experience
Customer did not leave a comment.eric o. | First Impressions
Customer did not leave a comment.HUBERT S. | Overall Experience
We the storage I didn’t have any problem but with the rent of the truck was terrible I’m so disappointed, first of all we have to wait around two hours and a half to got the truck. I have a reservation at 12:00 (#94102025)!and we weren’t able to have the truck because it wasn’t on the place that was supposed we picked it up. I have to visit 3 places more to finally got one. The woman that helps us on 2687 beaver run blvd was so kind, I don’t have complaints about her. But I returned the truck this morning and before I arrived the place I put $20 dollars of gas and the measure was between 3/8 and 1/2, closed to 1/2. I asked the guy who check the truck to check the gas in front on me, and I asked him: it’s ok??? He said: yes it’s. So I don’t understand why you charge me with 37 dollars and said that the gas was on 1/4. It’s not true!!!PATRICIA M. | Overall Experience
Customer did not leave a comment.John M. | Overall Experience
Martin was great. Very helpful, friendly, and professional!Tim Z. | First Impressions
Customer did not leave a comment.Nicole E. | Overall Experience
Just thank you for evIRA B. | Overall Experience
Customer did not leave a comment.Marsha P. | Overall Experience
Very helpful !Thomas D. | First Impressions
My unit leaks - many boxes were soaked & had to be thrown out. They had to replace themain steel beam which was badly corroded. The roll up doors are hard to open. I used rent a crate for my daughter's move to TX & that went wellEugenie B. | First Impressions
The U-Haul clerk was courteous and very professional and would like to compliment her. Thank you for your cooperation.Curtis T. | Online Move In
Customer did not leave a comment.Tamara M. | Online Move In
Customer did not leave a comment.PATRICIA M. | First Impressions
Customer did not leave a comment.Chris L. | Overall Experience
Customer did not leave a comment.stephanie t. | First Impressions
The Manager & his staff (Emily) were very professional & willing to answer our questions with accuracy. We had a unique problem deciding what to do with our Granddaughter's college stuff for a month and UHaul was our right answer. Thank you.Donna B. | Overall Experience
Martin provided us with excellent customer service.DOUGLAS G. | Overall Experience
Customer did not leave a comment.Thomas B. | Overall Experience
Customer did not leave a comment.Gary H. | First Impressions
Emily Sullivan was rude. I forgot my idea but had a electronic copy . She said that she could not take that- ok. When I asked if she could check with her manager she stated “he will tell u the same thing” and huffed as she walked away. Not necessary. Before leaving to get it I asked if she could check her system as we have rented a trailer and storage unit on and off for the past 5 years and she rolled her eyes. Again not necessary.NICOLE H. | Overall Experience
Customer did not leave a comment.Robert S. | Overall Experience
Marty was very helpful.Sherry H. | Overall Experience
I moved to a new state and they made me feel welcome. A great example of how customer service should. I hope all the people in this town are as nice as them.Donna F. | First Impressions
Martin was both professional and extremely helpful in all stages of the storing process.Isaac G. | Overall Experience
Very helpful, when we had some problems with the lock & gate, the Manager responded immediately. Emily at the desk was friendly & knowledgeable. Good place.Donna B. | First Impressions
Customer did not leave a comment.ANTHONY H. | First Impressions
Customer did not leave a comment.lindsey k. | First Impressions
Very friendly and helpful staff! Love this place!nicholas m. | Overall Experience
Customer did not leave a comment.Paul M. | First Impressions
It's a storage unit.. nothing special but everything it is supposed to be! 👍Jim H. | Overall Experience
Customer did not leave a comment.Sean S. | Overall Experience
i needed assistance and all options were fully discussed and a good one was accepted. people there were great.Richard H. | Overall Experience
Very nice staff clean and safe!Timothy B. | First Impressions
I/we cannot say enough about the manager and Emily at this location!!! They worked with us beyond our expectations! I would give them 10 stars if I could!!!April R. | Overall Experience
Customer did not leave a comment.Victor N. | Overall Experience
The staff was very helpful and knowledgeable about their storage location.Rhonda M. | First Impressions
Customer did not leave a comment.Robert G. | Online Move In
Customer did not leave a comment.anthony b. | First Impressions
John checked us in and was an absolute delight! Great customer service and friendly staffnicholas m. | First Impressions
Marty is the best...truly.Jacob W. | Overall Experience
Customer did not leave a comment.David I. | Overall Experience
This was convenient and close to my home. I would use it again 8f I needed storage in the futurePatricia C. | Overall Experience
Customer did not leave a comment.ken d. | Overall Experience
Customer did not leave a comment.HUBERT S. | First Impressions
Customer did not leave a comment.jessica l. | Overall Experience
Friendly and helpful I recommend others in near futureLUCIANO M. | First Impressions
Customer did not leave a comment.Richard H. | First Impressions
Customer did not leave a comment.Brian R. | First Impressions
Customer did not leave a comment.Leslie T. | Overall Experience
Convenient, clean,and we'll maintained. Martin and rest of staff are AWESOME.Drew l. | Overall Experience
My last name is spelled wrong it is Kerns.Tracie K. | First Impressions
Customer did not leave a comment.Jessica S. | Overall Experience
Customer did not leave a comment.James R. | First Impressions
Customer did not leave a comment.ken D. | Online Move In
Customer did not leave a comment.THOMAS J. | First Impressions
Customer did not leave a comment.Suzanne D. | First Impressions
The lady helping us I think her name was Emily was so pleasant to work withBrandon B. | Online Move In
Customer did not leave a comment.Scott A. | First Impressions
Customer did not leave a comment.ken d. | First Impressions
Customer did not leave a comment.Regis S. | First Impressions
The manager of this location Marty, is outstanding! He goes above and beyond to make his clients happy! He will know all of them by name. Just Fabulous.JASON A. | First Impressions
Customer did not leave a comment.Joseph S. | First Impressions
Marty, was more than Spectacular. The other young lady at the front was also GREAT. Best UHAUL experience I've ever had. They were both knowledgeable, friendly and informative.Drew l. | First Impressions
Great staff, keep up the good work.Tyrone H. | Overall Experience
Obtaining a storage unit at Uhaul was quick and easy.David I. | First Impressions
Great place, busy!Patrick R. | First Impressions
The most friendliest and professional group of people I have ever met especially Martin he made everything perfect The whole experience has been wonderful the men that unloaded the truck in the storage were also very professional and friendly 10 stars for everybodyRondal L. | First Impressions
Customer did not leave a comment.judith b. | Overall Experience
The manager os fantastic.Lori H. | Overall Experience
Customer did not leave a comment.Tyrone H. | First Impressions
⁷⁰Claudia W. | First Impressions
Customer did not leave a comment.Hope R. | Online Move In
Very fast and easy. Staff is great location is awesome and accessibility is on point.Tyler B. | First Impressions
Customer did not leave a comment.Talema B. | Overall Experience
The service for uhaul assignment was horrible. TrWe had to drive 2 1/2 hours to and from to get the truck. The place we picked the truck up was very nice and we dropped off was very nice. What upset us was the arrangements that were made for us to get the truck.Sherry H. | First Impressions
Customer did not leave a comment.Matthew H. | First Impressions
Customer did not leave a comment.Karen S. | Overall Experience
Omg!!! Where do I begin. Martin I started out being a customer I now consider you my friend.. I can't tell you how pleased I am with your Customer Service and your willingness to help me at any given time. You made sure I was taken care of and happy every step of the way and for that my friend I thank you!! I will miss you! Dawn S xoxoDawn S. | Overall Experience