Customer did not leave a comment.BIANCAPATRICK M.
U-Haul Moving & Storage of New Bern
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Shane B.
Customer did not leave a comment.richard H.
Customer did not leave a comment.LISTON B.
Too many steps to turn in the vehicle. Should be a more seemless process.Jenifer C.
Customer did not leave a comment.Roland R.
Great staff and service. They make everything easy and fast.EDWARD M.
Just keep doing same. This location is one of the best I've used.RONALD S.
Customer did not leave a comment.Sharon A.
Actually nothing. Everything was on point.Nessie L.
Person receiving truck was extremely friendly and helpful.KYLE B.
Customer did not leave a comment.Gregory M.
Customer did not leave a comment.Beth B.
An addition to your rental line up (equipment wise) would be vehicular ramps for rider/atv. The brake pedal in the truck was uncomfortable to use, luckily I didn't do much braking because of highway. A more fuel efficient truck/trucks. The "green bars" don't mean anything if you need to drive, only when it's coasting. I was also quoted three different prices in a 12 hour period causing me to reschedule until the discrepancy was resolved. The drop off was interesting because of the callousness of your employee. I presented him with the only form of proof that was given to me regarding the rental. As I layed it on the counter he used his fingers simultaneously to push it back at me & told me "this means nothing to me, this just paper". I had rather he'd taken time from his day to explain to me that you guys do everything online. This wasn't ever explained by the pickup or the drop off location but I'm a fast learner. Unfortunately I was told to show this at the end drop off center as my proof (which wasn't accurate). So either they feel like customers are like cattle or the end location feels that customer service is over rated.Albert C.
Customer did not leave a comment.LAWRENCE H.
Customer did not leave a comment.DANIEL D.
Customer did not leave a comment.RONALD H.
Customer did not leave a comment.Christopher E.
Customer did not leave a comment.Joseph S.
The best service ever!Michael H.
great employee to check me outDOUGLAS O.
Customer did not leave a comment.EDISON B.
Customer did not leave a comment.Phillip U.
Customer did not leave a comment.ROBERT S.
No changeDaniel P.
Customer did not leave a comment.PAULE D.
Customer did not leave a comment.Fredrick S. | Overall Experience
It was a bit out of our way but this location was the only place I could drop off the truck after 6pm. Would love to see more locations that have the key drop off.Brenda F.
Customer did not leave a comment.Earl S.
Customer did not leave a comment.mark N.
Friendly and efficient; can't think how it could be improved.CARLVERNON J.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Wendy T.
Customer did not leave a comment.Roy K.
Excellent product and service, at a competitive price. Would use this provider again.Jeffrey D.
Customer did not leave a comment.STEWART R.
Great service and equipment options, as always!DESTRY W.
Customer did not leave a comment.CHRISTOPHER W.
Make sure your franchises are in sync. Make sure all protocols are being followed so that there are no extra charges for errors placed on the customer. They need to be more knowledgeable people saying it don't know about your own stores is a big issue there needs to be better communication or emails sent out. I was charge an invalid charge and after about an HR it got handled but wasn't very professional.Dominique P.
My name is barbara heller. William drove fior me. So happy with yall. I'm telling everyone. The easiest time I have ever moved. Effevient, courteous, and over all the best. Love ramp. Truck and price was perfect. Thank you. Barbara hellerWILLIAM T.
Excellent service, professional staff, great equipment!ALAN S.
Customer did not leave a comment.CHRISTOPHER W.
Customer did not leave a comment.Nancy S.
Have more than one employee on the job to assist with pickups and drop-offs. If you're using the app to schedule your pickup, you shouldn't have to go inside to find an employee to help.Henry W.
Customer did not leave a comment.ROBERT R.
Customer did not leave a comment.Daniel R.
Customer did not leave a comment.Mike R.
The equipment had been broken by a previous renter. However, it did not effect our rental.Susan M.
Very helpful and fast,PATRICK THOMAS R.
glad to have uhaul in our townMICHAEL G.
Good convenient location.LISTON B.
omly complaint is mask were not mandatoryMARK F.
NothingDANNY DWAYNE B.
The staff was extremely friendly and professional.edmund L.
Always excellent service at this location!CHAD B.
Service technician was very helpful getting the straps on the car carrier untangledRufus E.
They were very friendly and helpful. They have a very nice store.LYDIARAY L.
Everything was fantastic. The staff made it a very pleasant experienceRobert B.
Keep up the great workGeorge M.
Customer did not leave a comment.George H.
Customer did not leave a comment.Donald E.
Customer did not leave a comment.Kimsey W.
Not muchDaniel R.
You guys charge way way way way way way too much for mileage and STILL expect gas to be refilled. Competition is coming.Onaje R.
First of all, the truck ran fine and was clean enough; however, I was disappointed that there were no pallets in the truck. When you are doing an across town move, some things like TV's and furniture are are not boxed or secured like an across country move. I have never rented a truck where the pallets were not included and I was not made aware that the rental of this truck did not include them. Also, there was a sign inside the truck that stated that if the truck was cleaned out and swept, a $25.00 credit would be given to the renter. Unfortunately, that didn't happen either. If ever I need a rental truck again, I will need to read the tiny print at the bottom of the contract to see exactly what is included and what I'm paying for. You really need to remove the sign inside the truck stating you would give a $25 credit for sweeping the truck, I actually swept it twice, so it would be ready for your next customer.BENJAMIN M.
Customer did not leave a comment.GENE P.
Excellent staff! Excellent service!erin S.
Customer did not leave a comment.Erin S.
Wear masks without being asked.Jane M.
Super easy drop off. Extremely friendly attendant.RALPHROYDEN L.
Customer did not leave a comment.Daniel P.
Customer did not leave a comment.keith C.
Read above, excellent service and friendly. Nice new store!Mark P.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.Christopher F.
IT system may need some work though. I thought I had checked out a truck for a one way but somehow it got mixed up with a round trip truck. While the one way truck was fine there was some slight damage to it before I received it.Mathis B.
Excellent service everytime!Destry W.
all good nothing to improve uponSTEPHEN P.
Customer did not leave a comment.STEVEN L.
Customer did not leave a comment.Roy S.
Customer did not leave a comment.Jamie B.
Customer did not leave a comment.Mary H.
Customer did not leave a comment.JERMAINE B.
Rental was easy and pleasant. Staff was terrific.EDWARD M.
Customer did not leave a comment.Meri B.
Customer did not leave a comment.COLETTE C.
Everything was fine, no problems at all.EDWARD K.
Customer did not leave a comment.Johnny S.
Nothing. Great place to do business with.JASON S.
The staff was incredible, they were respectful and polite and very accommodating, I will definitely recommend this place to my friends and familyMichael F.
This is a new location and seems to be well maintained hopefully the manager who is also friendly keeps up the good workkristina w. | First Impressions
Just keep doing what you doing. Everything was fine.LILLIE D.
I was charged for an extra 18 miles @ vehicle turn in that I did not accurately â€œguesstimateâ€ at the time of vehicle pick up. I did not receive credit for an extra 1/4 gallon of fuel I returned the van with. Small nitpicking items, but I regret that Uhaul chooses to deal in such things.WILLIAM R.
Customer did not leave a comment.William L.
Customer did not leave a comment.STEVEN M.
Rick was very nice and helpful!Sherry W. | First Impressions
very busy location and drop off went fast and smooth. Manager was very helpful and friendly.Donald S.
Brandy was very sympathetic to our rental experience and due to U-Haul systems being down, she also looked under the hood and stated the fluids were very low in the vehicle. She ensured she took my concern and stated she would submit to the GM. Just hoping this issue was corrected before renting to another customer.Shaquille W.
Customer did not leave a comment.BRENTON RONALD M.
Customer did not leave a comment.Patricia E.
Very helpful staff. Offered suggestions on supplies needed for packing. Very friendly welcoming atmosphere.Nina M. | First Impressions
Customer did not leave a comment.Kevin A.
Was sent to 3 different locations before I could pick up the trailer I had reserved a week in advance. Once at 3rd location, I found a 3 1/4" nail stuck through the side of the tire on the trailer initially given to me. All employees were courteous and helpful.JAMES I.
Customer did not leave a comment.DAVID A. | Overall Experience
The staff was extremely helpful but my storage unit was compromised by a hole in the roof. I lost a lot of my personal effects some items are irreplaceable.Luke K. | Overall Experience
Uhaul headquarters had a reservation number for me at checkin, but there was no reservations at the local unit. The service person was very helpful in getting us a storage unit.John M. | First Impressions
Customer did not leave a comment.Joel M. | Overall Experience
Great people Had everything I needed Wonderful experienceWilliam H. | Overall Experience
Customer did not leave a comment.Cassandra S. | First Impressions
Customer did not leave a comment.William H. | First Impressions
Additional Services at this Location
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