Customer did not leave a comment.Richard V.
U-Haul Moving & Storage of New Port Richey
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super people excellent service! Thank you!Donna U.
Customer did not leave a comment.Joseph H.
When I returned the truck I explained to the lady that I had put more gas than I was supposed to by accident she didn't offer any kind of future discountMICHAEL S.
Customer did not leave a comment.Scott I.
Customer did not leave a comment.Roy P.
Customer did not leave a comment.Norman H.
Customer did not leave a comment.PHIL V.
Customer did not leave a comment.Robert V.
Customer did not leave a comment.Dennis B.
Customer did not leave a comment.Rosa M.
Customer did not leave a comment.Christopher R.
Customer did not leave a comment.Perry C.
Within the last four months we have lost two family members to covid 19 and others who recently contracted the virus too. A 100% disregard for the safety of customers, other employees and themselves. I walked in masked up and found two young female employees without a mask and a young guy with one on. Neither female put on a mask upon me being at the counter and the plexiglas has been proven to be effective protection. The female Diana is pregnant and makes it worse for her babies protection. I had to use the key pad and no sanitizer readily out at each customer walk up. Not safe ,upon return later that day a friendly red hair female had on a mask outside while dropping off the trailer rented earlier.Michael T.
No suggestions. I was very happy with this rental and the service I received.Mary R.
Customer did not leave a comment.Cheyenne B.
Customer did not leave a comment.Blain L.
Customer did not leave a comment.Mitchell R.
Customer did not leave a comment.DAVID B.
Your store was not to the level of customer service the truck was dirty and in top your agent lie about how many miles I droveJulio R.
Just keep up the good work.Anthony P.
We are in the middle of a pandemic and no one had a mask on, which was shocking considering one of them is pregnant.TRACEY F.
The employees were great very helpful. They had a great attitude A plus service.Deborah P.
Customer did not leave a comment.Roberta L.
Customer did not leave a comment.RICHARD H.
Yo vivo en holiday y tengo una estaciÃ³n de uhaul muy cerca de mi casa y no se porquÃ© la pagina web me mando a otra que me queda a 5 millas, por todo lo demÃ¡s muy bien.Victor G.
The owner, an overweight guy, was rude to me and even more rude to the pregnant girl that works for him! He was kind of arguing with her about the trailer # and said some rude comment and kind of shouted "THANKS FOR CHOOSING THAT TRAILER!" as he walked outside to get the trailer that she chose for me while he was literally rolling his eyes! While he and I were hooking up the trailer to my vehicle, he told me that, "she needs to be replaced by someone that can count to 10 because obviously she can not. She wouldn't have chose that trailer that is in the back." All while he continously shaking his head and scuffing. Then he made a remark about my trailer hitch should have bigger notches cut out and I said that it is a Uhaul hitch so he scuffed and said, "It's definitely not one of our hitches." Then I showed him the stamp that displays the Uhaul name! He told me to turn on my head lights and then the turn signals to check the wiring and seen that they did not work because my wiring has not worked in years. He still let me drive out of there after he realized that the lights does not work.Cory S.
Customer did not leave a comment.WILLIAM H.
Customer did not leave a comment.EDWARD S.
Customer did not leave a comment.Fritz M.
Customer did not leave a comment.Ronald M.
Customer did not leave a comment.Lyle V.
Customer did not leave a comment.Madison J.
Been charged 50.00 Ã— 2 for 1 rental that was suppose to be 19.00SUSAN F.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.Terry G.
Tim was amazing till the end !!Jimmy P. | Overall Experience
Customer did not leave a comment.Randy W.
Customer did not leave a comment.Robert F. | First Impressions
Fast easy great service I've used other locations in my area this is my new go to location thank youTerry D.
Customer did not leave a comment.Randy W.
Customer did not leave a comment.Yolanda R.
Customer did not leave a comment.Bruce H.
Customer did not leave a comment.Rony P.
Customer did not leave a comment.Richard W.
On 10/31/20 I went into this location in person to reserve a 26' ft truck for 11/8/20 , I requested EARLY pickup , 7 am , via the drop box to retrieve keys .. the salesgirl stated I could pick up the truck at 7 am .. the day of pickup I received no code to get keys from lock box .. called 1-800 # and was told that size truck was not available for early pick up and had to wait till the store opened at 9 am to get the keys ... well the salesgirl should have known that and told me ., there's a break down in your training system or she's incompetent. I asked for a supervisor on the phone and was given a 50 dollar credit ., mind you I had paid a crew to help us move and made arrangements to start at 8 am .. but we had to wait till 9 am when the store opened to get the keys , hence why I made arrangements for a 7 am pickup .. plus we had rain coming so we wanted to start early .. your poor training system and or incompetent staff delayed my move 2 hours which cost me way more than the 50 dollar credit I received.. and had my homes contents been rained on due to the delay your incompetent staff caused me I would have filed a lawsuit. I will not use UHaul service again .Corrine K.
Customer did not leave a comment.RICHARD Z.
Very quick and easy returnBrandon D.
Customer did not leave a comment.Randy W.
Timothy is always very helpful.JAMES M.
Customer did not leave a comment.Marc O.
Customer did not leave a comment.BHAVIN S.
Customer did not leave a comment.Frederick W.
Please take down the equiptment drop off/ return sign located at rear gate as this is apparently not even used and created much confusion and and took 45 minutes contacting uhaul directly in order to get proper direction on where actual drop off location is.ryan C.
Customer did not leave a comment.Russell J.
This is the best UHaul location I have used locally.JAMES M.
Dirty unit, wasn't even empty yet!!Rhonda Z.
Customer did not leave a comment.Louis M.
Good experiencejohn S.
They were very helpful!Scott B.
Customer did not leave a comment.Robert C.
Customer did not leave a comment.Juan D.
Keep up the good work fhanksMontavious R.
Staff too slow .took hour or more to check out truck to use it for less time then took to rent total time need better training.ROBERT R.
Customer did not leave a comment.Jeffrey C.
Customer did not leave a comment.Scott B.
Customer did not leave a comment.Scott E.
Customer did not leave a comment.Anthony N.
Excellent serviceZorayda S.
Professional, clean, very efficient. Close to home.deanna M.
Customer did not leave a comment.Robert O.
Customer did not leave a comment.HEIDE D.
Wanted to keep truck it was so nice.Patricia C.
The entire process could not have better. Great experience.Richard H.
Customer did not leave a comment.Nick M.
Customer did not leave a comment.gail E.
BEEN GOING THERE FOR 20 YEARS THEY ARE GREAT THEREArthur R.
Customer did not leave a comment.Jere L.
Everything was smooth as silk! Couldn't ask for a better experience.Linda J.
Customer did not leave a comment.Tom B.
Customer did not leave a comment.Robert W.
Nice work, staff always helpful....Gerald L.
Customer did not leave a comment.Edwin T.
Customer did not leave a comment.Richard M.
Very smooth and hassle free experienceOmar R.
Checkin online didn't work...store was greatDaniel D.
Customer did not leave a comment.Tony Z.
Be more friendly, and when I ask if a padlock will fit the back door, tell me know if it doesn't fit instead of telling me yes and making me spend money I don't need to.Kenneth Y.
I think $.695 a mile is a little expensive. Especially when we also have to fill the car back up. ThanksValerie A.
This is my favorite location.JAMES M.
Nothing just awesomeIkechkwu N.
Customer did not leave a comment.THERESA S.
Customer did not leave a comment.Jim L.
Customer did not leave a comment.John L.
I was overcharged $7 for EZ Fuel Sales, 2 gallons, however I refueled the truck myself with more fuel than was in it when I picked it up. I would expect a refund for that.John M.
The service was above excellentLeon F.
Customer did not leave a comment.Tyson C.
Kirby, needs to learn how to be more customer oriented.Michael M.
Customer did not leave a comment.John L.
I didn't know I would have to return truck to same location without paying a lot more. I think that's false advertising.Geoffrey F.
The people at this store were absolutely the most helpful and professional, and ready to do whatever it took to make our cross-country move more easy.Cynthia S.
Customer did not leave a comment.Stephanie P.
The late payment policy sucks enough I will never use a facility with policy such as uhual's again.BRITTANY H. | Overall Experience
Customer did not leave a comment.Juan C. | Overall Experience
We had almost $3k worth of damage to our items. There are bed bugs and roaches and rats. I’m so disappointed.Paul S. | Overall Experience
Customer did not leave a comment.Christopher E. | First Impressions
Customer did not leave a comment.James K. | First Impressions
I love uhaul.John G. | First Impressions
The customer service was far more better than renting the storge unit. Tim is very patient, kind and understanding. He really cares for his customers. He is an example of a true manager with excellent customer service.ARLENE L. | Overall Experience
Customer did not leave a comment.Julio R. | First Impressions
Very friendly staffJimmy P. | First Impressions
Always extremely professional to me when I needed in person assistance, which was rare, because they did such a wonderful, thorough job of covering what I needed to know when I first rented the unit!Jeremy R. | Overall Experience
After 4+ years on auto pay I was charged a $15 late charge for a u-haul screwv up. Tim Turner refused to correct the situtation and his attitude was go screw yourself..Not another penny on gas, propanTHOMAS F. | Overall Experience
Danny & George did a great job, will use them againBARBARA G. | First Impressions
Robert was a pleasure to deal with.deborah w. | First Impressions
Very clean an class A place to do ur storage business. Thanks Tim an all ur help making this so much easier on this old man . Ben McGhee.Benjamin M. | First Impressions
Staff was friendly, quick and efficient. I would recommend them.Yvonne P. | Overall Experience
Convenient location.Henry R. | Overall Experience
Tim was nice but between answering phones and people in the lobby he was busy and could use some helpBeth B. | First Impressions
Tim was so helpful to me by the way he treated me and helped me he made me feel really blessed and I would recommend his store to everybody that mat have need of it the whole staff was superREBECCA W. | Overall Experience
Nice people, great customer service!chris s. | First Impressions
I will use this facility again I had storage here for a year and i have rented 3 uhauls this year all from this location. They are friendly and helpful.Angela S. | Overall Experience
Tim and Brianna were friendly couteous and proffesional, questions were answered quickly as well as any check in issues they were excellent I would recommend them highlyRIGOBERTO V. | First Impressions
I have used you for years, but getting locked into the facility one night last week, helped me finalize my decision to move to a cheaper and closer unit.GENE M. | Overall Experience
My move out was very easy and without stress.Kelly T. | Overall Experience
The hallway where my unit was always smelled like urine. I know its hard when other peoples stuff is stored in the same place. but for a year the smell never went away. the staff and owner =superiorValerie W. | Overall Experience
GREAT place for storageDominic C. | Overall Experience
I used this storage unit for 4 years and never had a problem.CHRISTA C. | Overall Experience
The u haul facility here was average , but the staff could be much more friendly to the customers.robert b. | Overall Experience
Everyone at this Uhaul was helpful when asked and professional in every conversation. I used them for 6 months between renting and buying and it was a good experience. I'd use them again.Scott D. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!