Customer Reviews for U-Haul Moving & Storage of Newark-Orange St Station

376 reviews

370 Orange St   Newark, NJ 07107

(973) 718-7171

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 6 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(973) 718-7171

370 Orange St
Newark, NJ 07107

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 6 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Peter C. 
Rating:
5.0

Customer did not leave a comment.

RADNEY J. 
Rating:
5.0

The process was seamless. I highly recommend THIS location. I can't say the same for other locations.

ROLANDO S. 
Rating:
5.0

I rented a 26 foot truck. I went to the office the day before in the afternoon to verify my reservation. The truck was there. When I arrived Tuesday morning at 6:50am. ( I was the first customer) I was given a truck with it on empty. That was a MAJOR Bummer!!! Poor House Keeping!!! On fumes, I traveled a 1/2 mile out of my way in rush hour traffic to get gas. But, besides that..... it was a good experience.

ROLANDO S. 
Rating:
5.0

Moving is stressful. Although we ended up getting the truck we needed for our move, we were called and our pick up changed several times, including one location that was over 40 miles but over an hour and half away, driving - 2 hours in public transportation. At our request a location much closer was found and 'guaranteed'. THEN we were called 30 minutes before we were headed out to get the truck, on Thanksgiving Day, to say they actually didn't have a truck. Luckily, a location was found just a bit further than our original booking. I say all of this to say.... the stressor of moving is challenging, adding in scrambling to find a vehicle to drive 650+ miles while balancing everything else on a major holiday is entirely unfair to a customer who made a reservation 6 weeks prior to their move date. I am disappointed that we even had to go through that and when we move again in January we will be seeking other resources, for the reasons highlighted above.

ASHLEYELIZABETH H. 
Rating:
5.0

Customer did not leave a comment.

THEODOTA S. 
Rating:
5.0

Stanley went above and beyond in providing me with the needed experience. Way to go, Stanley, he gets 10 stars for the services provided

Jose G. 
Rating:
5.0

Customer did not leave a comment.

Francheska P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

regina j.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ELIGIO C. 
Rating:
5.0

Courtesy gas prefills

DARINWARREN T. 
Rating:
2.0

That storage rat infested. I only had my stuff there for almost a month, and half of my stuff was damaged because they ate through the bags and it was only fabric.

Nadiyah J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kara O. 
Rating:
1.0

Better training for your manager in how to talk to customers. Very poor interpersonal skills

KELVIN C. 
Rating:
5.0

Customer did not leave a comment.

Francis B. 
Rating:
5.0

Customer did not leave a comment.

JASON J. 
Rating:
5.0

Nada

MARCIA L. 
Rating:
5.0

Customer did not leave a comment.

Cathy S. 
Rating:
5.0

Customer did not leave a comment.

FREDDY P. 
Rating:
5.0

You guys are doing really great job. All the staff members at the UHaul Newark Orange st location were really friendly and professional. Would definitely recommend this location to my friends and family. Thank you for treating your customers in such a nice way. Much appreciated.

Valmik K. 
Rating:
5.0

Customer did not leave a comment.

GIOVANI L. 
Rating:
1.0

Customer did not leave a comment.

SAGAR V. 
Rating:
5.0

Customer did not leave a comment.

JAMILA Y. 
Rating:
5.0

I have some really bad experiences with other UHAUL locations in the past but this specific location and team where organized, well trained, and the equipment was well prepared and maintained. My only issue is a UHAUL issue where I got a truck that within the first few minutes was already on low gas. Trucks should be given already with full tanks (and you must return them full as well).

JARED C. 
Rating:
4.0

The lady is some ungry

IVAN M. 
Rating:
3.0

The storage room hours are not convenient for people who work 9-5 Jobs, Monday-Friday, given traffic time. I always have to wait until an early Saturday mooring to retrieve my items. You have a really awesome employee by the name of Rasheed, I believe I got the name right. He is worthy of a raise and trust me, I am not being paid to write this. He helped me every single time I moved my items, in/out of the storage room, if he was available to do so. My storage room was very dark on the inside and I found droppings on my boxes when I was moving out, so I know there were rodents roaming around my belongings Also, someone had some oil that dripped from their storage space into my space which could be the cause of that problem. The location is convenient and you have 3 good employees I've interacted with, unfortunately, I can only remember one person's name, because of how helpful he was.

Melissa R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAMEIN M. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA R. 
Rating:
5.0

Customer did not leave a comment.

noel B. 
Rating:
5.0

Customer did not leave a comment.

SHAMIYYAH M. 
Rating:
4.0

Customer did not leave a comment.

ERIC B. 
Rating:
3.0

Over Gouching prices on miles caused me a $189 bill for 997 miles i NEVER DROVE TO FLORIDA and I stayed in town NEWARK NJ

TAVINA W. 
Rating:
4.0

Have more things available - I got the last 10 foot truck in the area.

KATIE L. 
Rating:
2.0

There was a flood where my belongings got damaged. My first storage unit was full of dead mice bodies I have a picture of at least 4 in one photo. Mice and rats chewed on ALL my books. There were Rats droppings on most of my belongings.

Linette M.  |  Overall Experience 
Rating:
5.0

Nothing everything is on spot excellent customer service those two females I might while uplifting the truck was very helpful myself and wife appreciate them fir helping us so much once again thank you guys keep up doing great

JOHN B. 
Rating:
3.0

I was in need of a 10 ft truck. I called the 370 Orange Street Newark NJ location direct to inquire and reserve one. The manager on site told me he didn't have any but had a van. I called several locations in the Essex County NJ area and all 10 foot trucks were not available . Thereafter I called the 800 number to locate and reserve a 10'. They kindly reserved my exact request and told me to pick it up at the 370 Orange St Newark, NJ site. I'm wondering, why did the uhaul store manager mislead me? It's a huge concern. I picked up the truck at 10:30 AM and the manager asked me if I'd be back by 12 PM with an expression as though he need the truck returned by noon. I'm asking myself, why is he attempting to limit my time to 1 1/2 hour? In my opinion the store mgr at the aforementioned location exhibited unethical behaviors. All customers should be presented with same courtesy, rules , and regulations. I'm so very grateful for your 800 customer care line. If customer care were not available the store location mentioned would continually provide service based on favoritism and/or other incentives.

JACQUELIN J. 
Rating:
5.0

This location has impeccable customer service skills. Immediately upon my arrival I was greeted by Michael. The quality of care given by all the staff was by far the best experience I've had at any of the UHaul locations that I've patron. As long as I'm in this area I will patron this facility for all of my moving or storage needs. I will definitely recommend this location to everyone I know.

KAREN M. 
Rating:
5.0

Customer did not leave a comment.

SHEREE S. 
Rating:
3.0

Staff at the facility wasn’t so helpful. But I call Uhall and I could get a better rate and a eficiente help

Everton M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GIROLAMO B. 
Rating:
5.0

BENDICIONES! PASÓ QUE A LA HORA DE DEVOLVER EL CAMIÓN ME PASÉ POR 15 MINUTOS Y NO ME QUISIERON ATENDER. HOY TUVE QUE SALIR A OTRO LUGAR Y NO PUDE IR ALLA. NO SE SI HAY CONSECUENCIAS MALAS POR ESRO. AYER A LAS 7:16, DEPOSITÉ AS LLAVES ENLA CAJA QUE ME INDICO LA EMPLEADA QUE SE ESTABA LLENDO. GRACIAS. MUCHAS BENDICIONES!

Milagros G.  |  First Impressions 
Rating:
3.0

People were nice. Entrance is small and easily missed. Boxes cheaper here than at Lowe's or Home Depot. Had only ONE trailer in inventory.

GARRET JACOB L. 
Rating:
5.0

Great job for everybody that was involved thank you very much

TIMOTHY B. 
Rating:
5.0

Excellent costumer service

LUIS S. 
Rating:
5.0

The experience was great Stanley and his staff made sure I was well taken care of for my business. Event2:28 event planning company will def recommend and use this location again!

SHELLY JANEEN L. 
Rating:
5.0

I'm not sure if I can figure anything Uhaul seems to already thought of from the uhaul pick up at orange st. Newark near rt 280 to Kelly's trailer both points were so stream lined easy pick up and super accommodation at drop off real professionals. I want to own stock in Uhaul.

TASHAN B. 
Rating:
5.0

great company

CLEOPAS K. 
Rating:
5.0

Customer did not leave a comment.

AHMED C. 
Rating:
5.0

Customer did not leave a comment.

OLUSEGUN O. 
Rating:
4.0

One of the coworkers that was a female had the nastiest attitude with a smart mouth. Was not pleased to communicate with her

Tishawn W.  |  Overall Experience 
Rating:
5.0

Everything was great at this location. The two employees were very knowledgeable and helpful and I definitely recommend this location in the future.

LATERRIA S. 
Rating:
5.0

Customer did not leave a comment.

Rick B. 
Rating:
4.0

Customer did not leave a comment.

bianca i.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

quiana P. 
Rating:
4.0

Prior to ultimately going to the Orange Street location, I was sent to two other locations which were unattended. The first location on So. Orange Ave in Newark, was basically a sealed up building abandoned with no staff. The 2nd location I was sent to was unattended and had a phone number on the window for customers to call. I called the number and was told he would try to get there in 30 minutes. If this is how UHaul conducts business count me out. However, I must say that the Orange Street staff were very nice and professional and the facility was very clean.

JOHN F. 
Rating:
4.0

Customer did not leave a comment.

HO F. 
Rating:
4.0

Customer did not leave a comment.

MARISSA W. 
Rating:
5.0

Customer did not leave a comment.

shanea j.  |  Overall Experience 
Rating:
1.0

They should give a customer service training to the person at the front of the desk. very ill-mannered and rude

Carlos A. 
Rating:
5.0

Nothing at this time all good.Love this location.

MARY T. 
Rating:
5.0

You went beyond and above my expectations!

LEOLA S. 
Rating:
5.0

Customer did not leave a comment.

CARLOS A. 
Rating:
5.0

I have absolutely no complaints. Everything was just fine. The manager Stanley Harper was very helpful and informative. I'll definitely come back to this location again if needed.

BARRY M. 
Rating:
5.0

My second time in using this Uhaul location and everything was great and I feel like I'm establishing a relationship with Stanley who is great and the manager. Awesome 👍🏽

PAUL B. 
Rating:
5.0

Customer did not leave a comment.

Gaurav T. 
Rating:
5.0

Customer did not leave a comment.

AMEERAH W. 
Rating:
4.0

Customer did not leave a comment.

JAMIE S. 
Rating:
5.0

I had problems with the link from my phone camera in taking a picture of the milage and gas. We worked around it and all data was confirmed at drop off. I accepted the insurance because of the area (aggressive drivers) but it was expensive $50.

Kevin L. 
Rating:
4.0

Customer did not leave a comment.

Teresa W. 
Rating:
3.0

You have to make it easier for a customer to return the truck at an after-hours location such as a convenience store there was no lock box provided a lock box was for removal of a key if you needed the code that was not provided to me so I can return my vehicle on time

Robert A. 
Rating:
1.0

The guys were chill but the lady with the ripped jeans (her jeans had a hole so big on her back pocket that my mother called it out because of concern) was super rude and unprofessional. She threatened that I am “going to learn today” while I was trying to figure out how to handle the payment since I didn't know I couldn't pay in partial cash. Also, when she opened the right side door when checking the truck, the rubber came right off the edges. This did not happen at all during the 3 days I had the vehicle.

MICHELL C. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL M. 
Rating:
5.0

Fast and friendly service.

TAMI M. 
Rating:
5.0

Continue to be courteous and mentain good hospitality

JEFFREY K. 
Rating:
4.0

Customer did not leave a comment.

Paulo B. 
Rating:
5.0

Staff is professional

ROBERTO A. 
Rating:
4.0

Customer did not leave a comment.

Yoshihiro S. 
Rating:
5.0

Customer did not leave a comment.

SANDYESTERLIN P. 
Rating:
5.0

Customer did not leave a comment.

JALAJKUMAR U. 
Rating:
1.0

I've sat on hold 3 times for a total time of more than 2 hrs to hopefully get this handled. It is the worst wait time I've experienced next to unemployment. I still do not and have not received a refund for fees that I was never supposed to be charged. Someone called me after the correspondence email last week after I had already spoken to repetitive twice the week prior, but there has been no reimbursed fees present in my account. Again I mention, these fees were a mistake of the branch that I returned my rental. This is beyond frustrating. “Sorry for the inconvenience” was told to me multiple times. “I apologize for calling the wrong number” was also said. “Please understand” with another reason was communicated. I'm incredibly inconvenienced and upset. I don't know how you remedy this situation because I would never use Uhaul again after this experience. However, I am due a refund and it has been more than a week with nothing present in my account.

Justin M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

Brittney K. 
Rating:
5.0

Customer did not leave a comment.

GREGORY R. 
Rating:
5.0

Customer did not leave a comment.

Bing C. 
Rating:
1.0

The experience at this location was terrible the owner was very rude and disrespectful. I really didn't appreciate the treatment I received for no reason.

SABRIA B. 
Rating:
4.0

Uhaul lot and personnel were excellent. The surrounding area of the Uhaul location itself is not as clean/inviting. This isn't a Uhaul responsibility, but just a comment.

HEYUNG O. 
Rating:
5.0

The worker with the tattoos on his face was very nice and helpful upon my return.

LATOYA B. 
Rating:
5.0

The staff was amazingly pleasant and efficient. The female whose name is Okyia I think was very knowledgeable about the process and explained what I needed to know to perfection. The young man made sure my car was clean before I left and he was understanding when a mistake was on my bill and quickly fixed the issue. Wonderful place, environment and employees. I would definitely go back to this location.

Juan G. 
Rating:
4.0

Customer did not leave a comment.

MIGUEL S. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

DAVIDMATTHEW M. 
Rating:
5.0

Everything is ok

Luis Z. 
Rating:
5.0

Customer did not leave a comment.

AMELEEN P. 
Rating:
5.0

Nothing!

BRADLEY S. 
Rating:
5.0

Customer did not leave a comment.

TONY H. 
Rating:
5.0

Customer did not leave a comment.

MELISSA S. 
Rating:
4.0

Customer did not leave a comment.

JOYCEANN B. 
Rating:
3.0

HAVE MORE TRUCKS AVAILABLE. PEOPLE DO NOT WANT REFUNDS WHEN THEY ARE MOVING.

Rachael S. 
Rating:
5.0

Everything was perfect

KALIAH N. 
Rating:
5.0

Nothing, my experience was great

ASIA H. 
Rating:
3.0

Customer did not leave a comment.

Mark F. 
Rating:
4.0

Allow prepaid debit cards to be used for van and all other rentals

ERIC A. 
Rating:
5.0

Customer did not leave a comment.

NHKIRA L. 
Rating:
5.0

I worked in customer service for years and have never received such service. Michael and Omika showed me the true definition of what superb customer service is. QThey aided me in a stressful situation with the proper care necessary and didn't show any problem resolving the unfortunate situation. U-haul should consider them as their model employees so others could follow. Thank you Michael and Omika !!

NINOSHKA L. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO C. 
Rating:
5.0

Omika Sanders was awesome! Above and beyond!

DORIS R. 
Rating:
5.0

Customer did not leave a comment.

Aakshaye G. 
Rating:
5.0

Grey and fast service !

DELTRICE T. 
Rating:
5.0

Nothing everything was exeptional great

ABIEZER O. 
Rating:
4.0

Customer did not leave a comment.

Angel B. 
Rating:
5.0

The establishment was clean and well taken of. Everything was under surveillance and equipment was new and up to date. The Staff was pleasant and very helpful especially Stanley. Very attentive and explained everything to me. Also the price is very affordable and fair… Great bunch of guys… Shout out to Stanly💪🏽 Vic

Víctor C.  |  First Impressions 
Rating:
5.0

The place and equipment are kept clean. The manager and staff are very nice and helpful.

Wendy M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alaameen A.  |  First Impressions 
Rating:
3.0

The gentleman at the counter was very nice and accommodating. My only problem was that I called an hour before my arrival to be sure that the unit was ready (late afternoon 2:30pm) I was assured that it was ready. When I arrived the unit wasn’t ready yet. The assoc stated that he had to clean it out. He gave me my key and asked me to wait. I walked to the unit with a piece of furniture, the unit door was open, & the unit was lined with glue traps along all four walls and a live mouse on the trap. This was completely unacceptable. This should have been addressed before my arrival and before handing me my unit card. The assoc was there alone with a line of people. I don’t fault him, he was alone and was not the assoc that I spoke to prior to my arrival.

Jasmine W.  |  First Impressions 
Rating:
5.0

I've used UHaul throughout the years on occasion but have had the best experience ever, this past year with staff at the Orange Street location in Newark, NJ.

Jennifer S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

regina j.  |  First Impressions 
Rating:
5.0

The office closes at 5 and it was difficult for me to make it in time to get my unit but the general manager was very patient with me and made my very stressful move a little easier.

Denver G.  |  First Impressions 
Rating:
5.0

Stanley the general manager was awesome. He provided great service from beginning to end, considering he was the only one available at the time that I went in.

Nyeshia E.  |  First Impressions 
Rating:
5.0

The person in charge gave me what I needed and nothing more. He took the time to show me around and how to access the facility.

jack p.  |  First Impressions 
Rating:
3.0

The cost of the unit sizes are not clear enough. For example how much difference of the cost between upper and lower level.

khalia h.  |  First Impressions 
No reviews have been submitted for this location.

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