Customer did not leave a comment.ERIC B.
Customer Reviews for U-Haul Moving & Storage of Newark-Orange St Station
Newark, NJ 07107
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 7 am - 6 pm
Special Operating Hours
- 11/25/2021: 7:00 am - 3:00 pm
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Over Gouching prices on miles caused me a $189 bill for 997 miles i NEVER DROVE TO FLORIDA and I stayed in town NEWARK NJTAVINA W.
Have more things available - I got the last 10 foot truck in the area.KATIE L.
There was a flood where my belongings got damaged. My first storage unit was full of dead mice bodies I have a picture of at least 4 in one photo. Mice and rats chewed on ALL my books. There were Rats droppings on most of my belongings.Linette M. | Overall Experience
Nothing everything is on spot excellent customer service those two females I might while uplifting the truck was very helpful myself and wife appreciate them fir helping us so much once again thank you guys keep up doing greatJOHN B.
I was in need of a 10 ft truck. I called the 370 Orange Street Newark NJ location direct to inquire and reserve one. The manager on site told me he didn't have any but had a van. I called several locations in the Essex County NJ area and all 10 foot trucks were not available . Thereafter I called the 800 number to locate and reserve a 10'. They kindly reserved my exact request and told me to pick it up at the 370 Orange St Newark, NJ site. I'm wondering, why did the uhaul store manager mislead me? It's a huge concern. I picked up the truck at 10:30 AM and the manager asked me if I'd be back by 12 PM with an expression as though he need the truck returned by noon. I'm asking myself, why is he attempting to limit my time to 1 1/2 hour? In my opinion the store mgr at the aforementioned location exhibited unethical behaviors. All customers should be presented with same courtesy, rules , and regulations. I'm so very grateful for your 800 customer care line. If customer care were not available the store location mentioned would continually provide service based on favoritism and/or other incentives.JACQUELIN J.
This location has impeccable customer service skills. Immediately upon my arrival I was greeted by Michael. The quality of care given by all the staff was by far the best experience I've had at any of the UHaul locations that I've patron. As long as I'm in this area I will patron this facility for all of my moving or storage needs. I will definitely recommend this location to everyone I know.KAREN M.
Customer did not leave a comment.SHEREE S.
Staff at the facility wasn’t so helpful. But I call Uhall and I could get a better rate and a eficiente helpEverton M. | First Impressions
Customer did not leave a comment.GIROLAMO B.
BENDICIONES! PASÓ QUE A LA HORA DE DEVOLVER EL CAMIÓN ME PASÉ POR 15 MINUTOS Y NO ME QUISIERON ATENDER. HOY TUVE QUE SALIR A OTRO LUGAR Y NO PUDE IR ALLA. NO SE SI HAY CONSECUENCIAS MALAS POR ESRO. AYER A LAS 7:16, DEPOSITÉ AS LLAVES ENLA CAJA QUE ME INDICO LA EMPLEADA QUE SE ESTABA LLENDO. GRACIAS. MUCHAS BENDICIONES!Milagros G. | First Impressions
People were nice. Entrance is small and easily missed. Boxes cheaper here than at Lowe's or Home Depot. Had only ONE trailer in inventory.GARRET JACOB L.
Great job for everybody that was involved thank you very muchTIMOTHY B.
Excellent costumer serviceLUIS S.
The experience was great Stanley and his staff made sure I was well taken care of for my business. Event2:28 event planning company will def recommend and use this location again!SHELLY JANEEN L.
I'm not sure if I can figure anything Uhaul seems to already thought of from the uhaul pick up at orange st. Newark near rt 280 to Kelly's trailer both points were so stream lined easy pick up and super accommodation at drop off real professionals. I want to own stock in Uhaul.TASHAN B.
great companyCLEOPAS K.
Customer did not leave a comment.AHMED C.
Customer did not leave a comment.OLUSEGUN O.
One of the coworkers that was a female had the nastiest attitude with a smart mouth. Was not pleased to communicate with herTishawn W. | Overall Experience
Everything was great at this location. The two employees were very knowledgeable and helpful and I definitely recommend this location in the future.LATERRIA S.
Customer did not leave a comment.Rick B.
Customer did not leave a comment.bianca i. | First Impressions
Customer did not leave a comment.quiana P.
Prior to ultimately going to the Orange Street location, I was sent to two other locations which were unattended. The first location on So. Orange Ave in Newark, was basically a sealed up building abandoned with no staff. The 2nd location I was sent to was unattended and had a phone number on the window for customers to call. I called the number and was told he would try to get there in 30 minutes. If this is how UHaul conducts business count me out. However, I must say that the Orange Street staff were very nice and professional and the facility was very clean.JOHN F.
Customer did not leave a comment.HO F.
Customer did not leave a comment.MARISSA W.
Customer did not leave a comment.shanea j. | Overall Experience
They should give a customer service training to the person at the front of the desk. very ill-mannered and rudeCarlos A.
Nothing at this time all good.Love this location.MARY T.
You went beyond and above my expectations!LEOLA S.
Customer did not leave a comment.CARLOS A.
I have absolutely no complaints. Everything was just fine. The manager Stanley Harper was very helpful and informative. I'll definitely come back to this location again if needed.BARRY M.
My second time in using this Uhaul location and everything was great and I feel like I'm establishing a relationship with Stanley who is great and the manager. Awesome ðŸ‘ðŸ½PAUL B.
Customer did not leave a comment.Gaurav T.
Customer did not leave a comment.AMEERAH W.
I cannot begin to explain how amazing Stanley and his team are!! When I needed help they were there without hesitation. If I ever need storage again, this is the only location I’ll ever go to. Personable, reliable, and customer oriented! ALL businesses should take notes from U-Haul Storage on Orange St in Newark!!Luv H. | Overall Experience
Customer did not leave a comment.JAMIE S.
I had problems with the link from my phone camera in taking a picture of the milage and gas. We worked around it and all data was confirmed at drop off. I accepted the insurance because of the area (aggressive drivers) but it was expensive $50.Kevin L.
Customer did not leave a comment.Teresa W.
You have to make it easier for a customer to return the truck at an after-hours location such as a convenience store there was no lock box provided a lock box was for removal of a key if you needed the code that was not provided to me so I can return my vehicle on timeRobert A.
The guys were chill but the lady with the ripped jeans (her jeans had a hole so big on her back pocket that my mother called it out because of concern) was super rude and unprofessional. She threatened that I am â€œgoing to learn todayâ€ while I was trying to figure out how to handle the payment since I didn't know I couldn't pay in partial cash. Also, when she opened the right side door when checking the truck, the rubber came right off the edges. This did not happen at all during the 3 days I had the vehicle.MICHELL C.
Customer did not leave a comment.GABRIEL M.
Fast and friendly service.TAMI M.
Continue to be courteous and mentain good hospitalityJEFFREY K.
Customer did not leave a comment.Paulo B.
Staff is professionalROBERTO A.
Customer did not leave a comment.Yoshihiro S.
Customer did not leave a comment.SANDYESTERLIN P.
Customer did not leave a comment.Kiara O. | Overall Experience
Customer did not leave a comment.JALAJKUMAR U.
I've sat on hold 3 times for a total time of more than 2 hrs to hopefully get this handled. It is the worst wait time I've experienced next to unemployment. I still do not and have not received a refund for fees that I was never supposed to be charged. Someone called me after the correspondence email last week after I had already spoken to repetitive twice the week prior, but there has been no reimbursed fees present in my account. Again I mention, these fees were a mistake of the branch that I returned my rental. This is beyond frustrating. â€œSorry for the inconvenienceâ€ was told to me multiple times. â€œI apologize for calling the wrong numberâ€ was also said. â€œPlease understandâ€ with another reason was communicated. I'm incredibly inconvenienced and upset. I don't know how you remedy this situation because I would never use Uhaul again after this experience. However, I am due a refund and it has been more than a week with nothing present in my account.Justin M.
Customer did not leave a comment.STEVEN M.
Customer did not leave a comment.Brittney K.
Customer did not leave a comment.GREGORY R.
Customer did not leave a comment.Bing C.
The experience at this location was terrible the owner was very rude and disrespectful. I really didn't appreciate the treatment I received for no reason.SABRIA B.
Uhaul lot and personnel were excellent. The surrounding area of the Uhaul location itself is not as clean/inviting. This isn't a Uhaul responsibility, but just a comment.HEYUNG O.
The worker with the tattoos on his face was very nice and helpful upon my return.LATOYA B.
The staff was amazingly pleasant and efficient. The female whose name is Okyia I think was very knowledgeable about the process and explained what I needed to know to perfection. The young man made sure my car was clean before I left and he was understanding when a mistake was on my bill and quickly fixed the issue. Wonderful place, environment and employees. I would definitely go back to this location.Juan G.
Customer did not leave a comment.MIGUEL S.
Customer did not leave a comment.Joseph G.
Customer did not leave a comment.DAVIDMATTHEW M.
Everything is okLuis Z.
Customer did not leave a comment.AMELEEN P.
Customer did not leave a comment.TONY H.
Customer did not leave a comment.MELISSA S.
Customer did not leave a comment.JOYCEANN B.
HAVE MORE TRUCKS AVAILABLE. PEOPLE DO NOT WANT REFUNDS WHEN THEY ARE MOVING.Rachael S.
Everything was perfectKALIAH N.
Nothing, my experience was greatASIA H.
Customer did not leave a comment.Mark F.
Allow prepaid debit cards to be used for van and all other rentalsERIC A.
Customer did not leave a comment.NHKIRA L.
I worked in customer service for years and have never received such service. Michael and Omika showed me the true definition of what superb customer service is. QThey aided me in a stressful situation with the proper care necessary and didn't show any problem resolving the unfortunate situation. U-haul should consider them as their model employees so others could follow. Thank you Michael and Omika !!NINOSHKA L.
Customer did not leave a comment.EDUARDO C.
Omika Sanders was awesome! Above and beyond!DORIS R.
Customer did not leave a comment.juranda A. | Overall Experience
Customer did not leave a comment.Aakshaye G.
Grey and fast service !DELTRICE T.
Nothing everything was exeptional greatABIEZER O.
Customer did not leave a comment.Angel B.
The establishment was clean and well taken of. Everything was under surveillance and equipment was new and up to date. The Staff was pleasant and very helpful especially Stanley. Very attentive and explained everything to me. Also the price is very affordable and fair… Great bunch of guys… Shout out to Stanly💪🏽 VicVíctor C. | First Impressions
Customer did not leave a comment.Wilken M.
Nothing you guys do a good jobLuis G.
Make clearer that we are charged for gasKevin M.
My experiences at this branch has been excellent! Staff is courteous, expedient but thorough! Facility is well equipped also. Will return if services are needed and recommend.Marcia S.
Stanley Harper Jr is an amazing manager has a great demeanor is open to training and Shari with his staff to make sure they know what to do and how to progress in the company and thrive independently at the location He says the success is because the location is not busy yet and is mostly storage, BUT all of his staff members don't have the calm progressive demeanor as he does so it's him. He's a great person, supervisor and doesn't stress over the changes that come about during the course of a day. And he streamlines the process for customers even when there's a long line and pulls in assistance when neededSHAWNEE S.
I rent a truck like 1hr they charge too muchANA C.
The on site manager/agent gave excellent customer service.Kendra C.
Customer did not leave a comment.IVAN B.
I had no boxes just all tubs no food of any sort in my storage only clothes bedding lining and shoes. But yet I found mice droppings everywhere on all my tubs and that was disgusting 🤮. And for the record I moved out on the 2nd of July bc I rented a truck to do so and let all 3 employees know I was moving out at that time then went to office Ana in to finalize my moving out and that it was clean. Ty Ms. Renee Freeman.Renee F. | Overall Experience
This was one of the best Uhaul locations I have visited! Kudos to the manager and his team.Elizabeth S.
Customer did not leave a comment.LENIN C.
Everything is perfec tnxs -todo es perfecto gracias.ALEXIS G.
Customer did not leave a comment.TYRONE S.
Very professional and helpful with my questionsELIJAH M.
This is located on a tough street to turn onto.GERALDWILLIS W.
Worst company to rent from over charge me look for thing I did not do to charge me never gone rent from them no more and not even gone refer this to nobody better just go to Home Depot to rent and the manager was ass the shouldn't not work thereLOURDGER J.
The staff is awesome and helped me with everything, they practically moved me in!OMARA C.
Thank you for being patience with mePRINCESS B.
Customer did not leave a comment.Douglas F.
The service was great and communication was clear. Awesome experience from my first time going to this UHaul location.Sarah Michelle L.
The truck engine was very badAmaury C.
Very convenient, fast.Ronald B.
Customer did not leave a comment.Jabari C.
Quick and efficient in and out. One little problem rectified immediately.JAMES W.
Customer did not leave a comment.TRACEY B.
Customer did not leave a comment.Brionna H.
Customer did not leave a comment.SURAT A.
I will be using this facility more offend.....BERNARDO M. | First Impressions
The place and equipment are kept clean. The manager and staff are very nice and helpful.Wendy M. | First Impressions
The staff was friendly, and always helpful. The facility was always clean even down to the public restroom. When I needed to rent a truck, they were well stocked with running, and cleaned vehicles.najah h. | Overall Experience
Customer did not leave a comment.Joshua P. | First Impressions
Customer did not leave a comment.Gregory W. | Overall Experience
Tha is for everythingmiguel c. | Overall Experience
Customer did not leave a comment.Massey B. | Overall Experience
Customer did not leave a comment.Alaameen A. | First Impressions
The gentleman at the counter was very nice and accommodating. My only problem was that I called an hour before my arrival to be sure that the unit was ready (late afternoon 2:30pm) I was assured that it was ready. When I arrived the unit wasn’t ready yet. The assoc stated that he had to clean it out. He gave me my key and asked me to wait. I walked to the unit with a piece of furniture, the unit door was open, & the unit was lined with glue traps along all four walls and a live mouse on the trap. This was completely unacceptable. This should have been addressed before my arrival and before handing me my unit card. The assoc was there alone with a line of people. I don’t fault him, he was alone and was not the assoc that I spoke to prior to my arrival.Jasmine W. | First Impressions
All my clothes and work uniform were damaged by mice. Don’t store heresaraii G. | Overall Experience
Customer did not leave a comment.Jay R. | Overall Experience
Stanley was really helpful. Also, when I brought the truck back, there was another young man there that was really helpful!sharon a. | First Impressions
The GM was great... He helped me with a quick & easy process while training 2 new employees at the same timeJay R. | First Impressions
Stanley went above and beyond for me and coordinated from there the pickup of my contents for my move to fla. The manager and staff where awesome.jennifer b. | Overall Experience
I've used UHaul throughout the years on occasion but have had the best experience ever, this past year with staff at the Orange Street location in Newark, NJ.Jennifer S. | First Impressions
The gentleman was very nice and very knowledgeable. He went the extra mile! Great customer service. Very nice. Thank you!TAMORRA D. | First Impressions
Customer did not leave a comment.regina j. | First Impressions
The office closes at 5 and it was difficult for me to make it in time to get my unit but the general manager was very patient with me and made my very stressful move a little easier.Denver G. | First Impressions
The hours are from 9 to 5 cannot access after working I am not sure if its because of covid or other issuesAngela F. | First Impressions
Stanley the general manager was awesome. He provided great service from beginning to end, considering he was the only one available at the time that I went in.Nyeshia E. | First Impressions
The person in charge gave me what I needed and nothing more. He took the time to show me around and how to access the facility.jack p. | First Impressions
The cost of the unit sizes are not clear enough. For example how much difference of the cost between upper and lower level.khalia h. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
We have the largest selection in the industry!