Customer did not leave a comment.katrinka a. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Newfield
U-Haul Truck Share 24/7© Location
Newfield, NY 14867
Services at this Location:
Always Open On Your Smartphone
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Anthony Heard, who did the check-in, was excellent - friendly and proficient.Kathy W. | First Impressions
Thank youHeather M. | First Impressions
Customer did not leave a comment.lillie t. | Overall Experience
I've never needed a storage unit before and this unit was clean and bigger than expected due to the high ceiling! I very much like it's proximity to my new location and family.Camille W. | First Impressions
Customer did not leave a comment.Michelle J. | Overall Experience
Gate inoperable (left open/security issue). Overgrown with foliage + insects. Humidity caused many things to corrode (computer, tool + toolbox, desk).eduardo r. | Overall Experience
Terry at your storage facility was very helpful and responsive. ThanksDave D.
Customer did not leave a comment.Felix R. | Overall Experience
Customer did not leave a comment.Trevor D. | Overall Experience
The Newfield staff were EXTREMELY helpful, professional and good-natured!!!! The U-Haul website is very confusing and they went above and beyond to help me!!!Margaret B.
The storage unit I rented was given to someone else “mistakenly.” Even though I had reserved it. I was given 2 storage units across the facility from each other which made my move longer and more difficult. This was the only solution I was given and the woman at the facility didn’t even apologize.Kayli T. | First Impressions
The 10 x 30 unit that I had a confirmed reservation for was not held even though I arrived the day after I reserved it. I had to take a 10 x 20. The person that I dealt with was less than helpful and offered no explanation or even a simple apology. It was almost as if I was at fault. I arrived at the unit where I was told there would be a lock on the door but found there was a zip tie instead. There was no one on site even though it was during business hours. The office was open, but there was no one there or anywhere else in the complex. I went to Home Depot and bought a lock. Came back, cut off the zip tie and found the lock laying on the floor. So, every aspect of this transaction was a mess. Had I not been so desperate for a unit that I traveled almost an hour to get it, I would have walked out. The only real recourse I have is that the trucks I need to shuttle my things to the unit, and then next year to Chicago, will be rented from Penske.William H. | First Impressions
Customer did not leave a comment.elizabeth p. | Overall Experience
Customer did not leave a comment.Raymond W. | First Impressions
My wife's name was removed from the account when it transferred from the previous owners. She opened the rental account with both of our names, her name listed first. Luckily, this only created an inconvenience. Calling the UHaul number was a waste of time. I hung up after a 20-minute hold. My wife stopped in to the UHaul store and waited in a 20-min line. The man working was rude, walking away from her to help someone else without trying to resolve her issue once he determined she was not on the account anymore. She overheard him tell someone else to call the number listed by the door. I was able to close the account the following day without incident.KEVIN L. | Overall Experience
Customer did not leave a comment.Bobby Jo G. | Overall Experience
Customer did not leave a comment.Michelle J. | First Impressions
Customer did not leave a comment.linette m. | First Impressions
Customer did not leave a comment.John C. | First Impressions
Customer did not leave a comment.Alijah E. | Online Move In
Customer did not leave a comment.Jaffa B. | Overall Experience
Terry, storage unit manager, at this Ithaca location was absolutely perfect at her job; professional, friendly, kind, accommodating, understanding, and efficient! I hope she is well compensated and given all that she needs in order to continue to do an excellent job representing U-Haul.Catherine M.
Customer did not leave a comment.SERGIO C. | Overall Experience
Very helpful staffJonathan C. | First Impressions
Customer did not leave a comment.Chassity H. | Online Move In
New unit. Never been used, and the lock was includedDaniel B. | First Impressions