Customer Reviews for U-Haul Moving & Storage of Newfield
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

63 reviews

1273 W Danby Rd   Newfield, NY 14867

(607) 275-0129

Location Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(607) 275-0129

1273 W Danby Rd
Newfield, NY 14867

Services at this Location:

Location Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

katrinka a.  |  Overall Experience 
Rating:
5.0

Anthony Heard, who did the check-in, was excellent - friendly and proficient.

Kathy W.  |  First Impressions 
Rating:
5.0

Thank you

Heather M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lillie t.  |  Overall Experience 
Rating:
4.0

I've never needed a storage unit before and this unit was clean and bigger than expected due to the high ceiling! I very much like it's proximity to my new location and family.

Camille W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle J.  |  Overall Experience 
Rating:
2.0

Gate inoperable (left open/security issue). Overgrown with foliage + insects. Humidity caused many things to corrode (computer, tool + toolbox, desk).

eduardo r.  |  Overall Experience 
Rating:
5.0

Terry at your storage facility was very helpful and responsive. Thanks

Dave D. 
Rating:
4.0

Customer did not leave a comment.

Felix R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trevor D.  |  Overall Experience 
Rating:
5.0

The Newfield staff were EXTREMELY helpful, professional and good-natured!!!! The U-Haul website is very confusing and they went above and beyond to help me!!!

Margaret B. 
Rating:
2.0

The storage unit I rented was given to someone else “mistakenly.” Even though I had reserved it. I was given 2 storage units across the facility from each other which made my move longer and more difficult. This was the only solution I was given and the woman at the facility didn’t even apologize.

Kayli T.  |  First Impressions 
Rating:
2.0

The 10 x 30 unit that I had a confirmed reservation for was not held even though I arrived the day after I reserved it. I had to take a 10 x 20. The person that I dealt with was less than helpful and offered no explanation or even a simple apology. It was almost as if I was at fault. I arrived at the unit where I was told there would be a lock on the door but found there was a zip tie instead. There was no one on site even though it was during business hours. The office was open, but there was no one there or anywhere else in the complex. I went to Home Depot and bought a lock. Came back, cut off the zip tie and found the lock laying on the floor. So, every aspect of this transaction was a mess. Had I not been so desperate for a unit that I traveled almost an hour to get it, I would have walked out. The only real recourse I have is that the trucks I need to shuttle my things to the unit, and then next year to Chicago, will be rented from Penske.

William H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elizabeth p.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Raymond W.  |  First Impressions 
Rating:
3.0

My wife's name was removed from the account when it transferred from the previous owners. She opened the rental account with both of our names, her name listed first. Luckily, this only created an inconvenience. Calling the UHaul number was a waste of time. I hung up after a 20-minute hold. My wife stopped in to the UHaul store and waited in a 20-min line. The man working was rude, walking away from her to help someone else without trying to resolve her issue once he determined she was not on the account anymore. She overheard him tell someone else to call the number listed by the door. I was able to close the account the following day without incident.

KEVIN L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bobby Jo G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

linette m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alijah E.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jaffa B.  |  Overall Experience 
Rating:
5.0

Terry, storage unit manager, at this Ithaca location was absolutely perfect at her job; professional, friendly, kind, accommodating, understanding, and efficient! I hope she is well compensated and given all that she needs in order to continue to do an excellent job representing U-Haul.

Catherine M. 
Rating:
5.0

Customer did not leave a comment.

SERGIO C.  |  Overall Experience 
Rating:
5.0

Very helpful staff

Jonathan C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chassity H.  |  Online Move In 
Rating:
5.0

New unit. Never been used, and the lock was included

Daniel B.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

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