Customer Reviews for U-Haul Moving & Storage of Noblesville

319 reviews

1401 Pleasant St   Noblesville, IN 46060

(317) 565-4979

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(317) 565-4979

1401 Pleasant St
Noblesville, IN 46060

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Diana G.  |  Overall Experience 
Rating:
5.0

Overall great experience! Keep it up!

JAMIN L. 
Rating:
3.0

Clean store. No parking spots when we arrived. Person that took the keys didn't check truck and I was supposed to receive a receipt via email and didnt.

joan H. 
Rating:
5.0

Customer did not leave a comment.

Edmond R. 
Rating:
5.0

Customer did not leave a comment.

MARK T. 
Rating:
5.0

Great experience

Debra W. 
Rating:
5.0

Customer did not leave a comment.

Steve A.  |  Overall Experience 
Rating:
5.0

I anticipate another reservation within 30 days and this location with Tracy's support was terrific.

ROBERT T. 
Rating:
5.0

Reserving the vehicle was super easy online, picking it up was very fast and the staff was very knowledgeable and efficient. The vehicle was also incredible clean. Would recommend this location to anyone!

Eric S. 
Rating:
5.0

Customer did not leave a comment.

GERALD W. 
Rating:
1.0

The worst customer service. The worst staff. People without masks. The worst location.

SAM T. 
Rating:
5.0

Tracie was excellent in her service.

Leland A. 
Rating:
5.0

First time using the app and it took me over 20 mins to login and get sorted to rent the uhaul. I'd advise in person check in. It's much quicker and the staff here are great.

Josh C. 
Rating:
4.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

Timothy P. 
Rating:
5.0

Very friendly and helpful staff.

DARRYL H. 
Rating:
5.0

Customer did not leave a comment.

Joseph T. 
Rating:
5.0

Customer did not leave a comment.

Rebecca N.  |  Overall Experience 
Rating:
5.0

Never got an emailed receipt

MILOS P. 
Rating:
5.0

Customer did not leave a comment.

Christina L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesse M. 
Rating:
5.0

Customer did not leave a comment.

DELBERT C. 
Rating:
5.0

I had issues picking up and dropping off the vehicle via the application link process. I followed all steps correctly, but after uploaded my photo and license front and back and confirmed I had located the vehicle on the lot, the website stopped responding. LUCKILY the office was still open or I would have been unable to obtain the rental

TYRONE S. 
Rating:
4.0

Customer did not leave a comment.

Tom V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATTHEW A. 
Rating:
5.0

Customer did not leave a comment.

AMY D. 
Rating:
5.0

Tracie was awesome she was super professional she knew the area and was and absolute Angel to deal with. Thank you Tracie 🤩

EBONYE D. 
Rating:
5.0

The lady working that night, don't remember her name was great!!. Pleasant, friendly, accommodating, she was just so nice to work with!.

RUSSELL B. 
Rating:
5.0

Customer did not leave a comment.

Peggy F.  |  First Impressions 
Rating:
4.0

This location is very clean and safe. The location is also very convenient. I would definitely recommend and use them again if the need arises.

CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

lauren S. 
Rating:
5.0

Customer did not leave a comment.

TERA A. 
Rating:
5.0

Customer did not leave a comment.

JULIE M. 
Rating:
3.0

Customer did not leave a comment.

Sandra P. 
Rating:
4.0

The clerk did try and charge for not cleaning out the back of the truck I explained to her that it was exactly the way I picked it up. We went back and forth and finally she let it slid.

LaMont M. 
Rating:
5.0

Customer did not leave a comment.

Stacy P. 
Rating:
5.0

Customer did not leave a comment.

stefanie B. 
Rating:
4.0

The truck did not have washer fluid. All fluids should be checked.

Cathy C. 
Rating:
5.0

Very courteous and helpful employee

Paul L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S.  |  Overall Experience 
Rating:
5.0

The agent on site indicated they get notices when trucks are rented online, but not storage lockers.

Jerry O. 
Rating:
5.0

Tracie was beyond helpful in a time of need! Thank you so much for helping us find the right size unit. Very clean and well maintained facility.

Kelsey H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mary B. 
Rating:
4.0

Customer did not leave a comment.

STELLA H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Allison G. 
Rating:
4.0

Customer did not leave a comment.

Dianna H. 
Rating:
5.0

Great service!

Michael A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stacey H. 
Rating:
5.0

Customer did not leave a comment.

Maria P. 
Rating:
5.0

Customer did not leave a comment.

RONALD R. 
Rating:
5.0

Customer did not leave a comment.

EDWARD C. 
Rating:
5.0

Customer did not leave a comment.

Melody A. 
Rating:
5.0

No complaints. Very clean and well maintained. Staff was very pleasant to work with, and very helpful. This is a great place!

Janice R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PRANEETH P. 
Rating:
5.0

I made a last minute request to keep the truck longer when picking it up which required the shuffling of other trucks but i was accommodated and it was very much appreciated.

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

CHARLOTTE J. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
3.0

Customer did not leave a comment.

JALLAYHA J. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

Dave L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam C.  |  First Impressions 
Rating:
5.0

No need for improvement. Just keep doing what you're doing. I'll be back!

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA M. 
Rating:
5.0

Customer did not leave a comment.

Jill J. 
Rating:
3.0

You did not have a bigger truck and there was no ramp. It was a mistake for us to have taken the small truck. Very disappointed and dissatisfied with your outrageous charges for a truck that was useless. We won't use you in the future.

George S. 
Rating:
5.0

We rented for over a year and had no issues.

Kay L.  |  Overall Experience 
Rating:
5.0

Other than storing off site, the four years of storage was good. My experiences first with Monty then Tracie were good.

DELBERT T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
4.0

Customer did not leave a comment.

Noelle H. 
Rating:
5.0

I rented a 10 ft truck and it didn't have a ramp. I assumed all trucks had ramps. Would have been easier with ramp and I would rented next size. Again it was an excellent rental experience

MICHAEL M. 
Rating:
5.0

The young lady that helped me at the facility when I got there with the truck and moving my belongings into the storage unit was absolutely amazing. She was not only gracious and attentive, but she also went above and beyond by staying late to make sure we were all set and didn’t need anything further. She is a star!

Whitney I.  |  Online Move In 
Rating:
5.0

My experience with this location was pleasant, quick and satisfying. The equipment was clean, easy to use and in good mechanical condition.

LAWRENCE K. 
Rating:
5.0

Outside of van was dirty and had the right rear tire low.

George C. 
Rating:
3.0

Customer did not leave a comment.

Anna F. 
Rating:
5.0

Customer did not leave a comment.

TADEUSZ M. 
Rating:
5.0

A very friendly Lady. She definitely has great customer skills. She even extended the help beyond what I needed. Thanks for your kind words and service.

H A. 
Rating:
5.0

Customer did not leave a comment.

BARTLEY M. 
Rating:
5.0

The staff is extremely friendly and helpful. I've been here three times in the last two months and will continue to use them as my truck rental go to.

Thomas S. 
Rating:
1.0

That day didn't have any internet on her laptop and she has to use her cellphone and kinda rude because she had to go window for a drive-through for people who order for, etc.... I have to stan and waiting almost for 1 hour while she is trying on cellphone and people drive through I don't appreciate and the Uhaul wasn't clean

Connie F. 
Rating:
5.0

Customer did not leave a comment.

Jean A. 
Rating:
1.0

This rental broke down while I was using it, luckily, I was in a residential area and not on the side of the freeway. I called the office to find out what I needed to do, after almost 30 minutes and numerous attempts, the lady told me to call roadside. She also said that she just got it back from “the shop” but didn't know that was wrong with it. At this point, my phone battery was low, I needed to pick up my kids from daycare. My car was parked at the rental location in Noblesville and no help from U-Haul. Called roadside to see what I needed to do, wait time was long and automated messaging directed me to go online to schedule roadside service. Again, my phone battery was low and I needed to get my kids. I left the rental at a safe parking spot and hailed an Uber to take me to me car so that I can go pick up my kids at day care. Roadside finally called me almost 2 hours later. Said that there was someone on the way in an hour to look at the broken down vehicle and that I needed to be there. … Roadside people got there, said there was some sort of issue with the airflow to the engine and that they would take it back to the rental location. Next day, U-Haul office calls me to ask if I planned on returning the rental van, I notified her that it broke down, roadside was supposed to get it and take it back to them… I never got to use it for the intended purpose because of the breakdown and now I get a charge for the rental. I demand a refund

Roberto M. 
Rating:
3.0

Customer did not leave a comment.

JACOB R. 
Rating:
5.0

Customer did not leave a comment.

George C. 
Rating:
5.0

Customer did not leave a comment.

Haley E. 
Rating:
5.0

Customer did not leave a comment.

SCOTT H. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Tuesday G. 
Rating:
5.0

All good

Judy T. 
Rating:
5.0

Easy pick- up, nice interaction with Tracie. Drop off just as Smooth as the Cargo Van we had for 4 hours. Will definitely use this location again if the need comes up. The only thing I would change is the parking. It's very limited. Over all, Excellent!!

Rosemary S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
2.0

Customer did not leave a comment.

Stephanie H. 
Rating:
5.0

Customer did not leave a comment.

Patricia V. 
Rating:
5.0

Customer did not leave a comment.

MARGARET H. 
Rating:
5.0

Customer did not leave a comment.

Richard C.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

DonDriese T. 
Rating:
5.0

Thank you very much for always being there for me and for answering all my questions. I will tell everyone how happy I was with my unit.

Margret G.  |  Overall Experience 
Rating:
5.0

Great job!

Stephen W. 
Rating:
5.0

Customer did not leave a comment.

Aleshia S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bruce M. 
Rating:
5.0

Customer did not leave a comment.

Marcus C. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL H. 
Rating:
5.0

Customer did not leave a comment.

Samuel H. 
Rating:
4.0

Customer did not leave a comment.

Rhonda S. 
Rating:
2.0

Spent over $500 in the past two weekends at uHaul for moves... got my receipt and they nickel and dimed me $20 for ONE MILE over the allotment of miles (.40 cents) and $19 for gas on the gas needle being a SLIVER under the 3/8 level. You could not even tell... I asked him if the wear on the tire tread was a charge, or oil use, or windshield wiper fluid? He said no it is all included in the package... ??

CHRISTOPHER H. 
Rating:
4.0

more parking space at this location would help

Judy T. 
Rating:
5.0

Customer did not leave a comment.

Sylvia C. 
Rating:
5.0

The manager Traci bowman was wonderful and very helpful and so considerate of my 3 autistic teens she helped me so much these past 3 days and I just had to give her a big shout out she puts percent into her job.

Cassandra B. 
Rating:
5.0

Customer did not leave a comment.

Mohammed N. 
Rating:
5.0

Drop off was easy. Very helpful staff.

Gary S. 
Rating:
4.0

Routed me to nicos in rock island. Complete joke. Had to go to drop off at rock river plaza. I should get a partial refund for my trouble

daniel R. 
Rating:
5.0

Customer did not leave a comment.

Dietra R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katherine V. 
Rating:
5.0

Customer did not leave a comment.

Russell B. 
Rating:
5.0

My whole transaction from beginning to end was easy and seamless. The manager (Becky??) was very nice and we chatted for a while. I will be back for my next rental. Thank you!

Jennifer J. 
Rating:
5.0

Very easy and very friendly service.

Ronnie L. 
Rating:
3.0

I was charged more for mile driven than I should have been.

KATRINA B. 
Rating:
4.0

This second time i use this location. Always get prompt service. Parking is little tight but manageable.

MANPREET S. 
Rating:
5.0

Customer did not leave a comment.

johanna c.  |  First Impressions 
Rating:
4.0

Everything is good. Parking lot is a little tight but ok.

Michael B. 
Rating:
5.0

Tracie wa so helpful and truly went the extra Mile to accommodate our needs.

James D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff F.  |  Overall Experience 
Rating:
5.0

The lady was very helpful and worked through a computer issue and called me later to confirm. Awesome service.

Patrick T. 
Rating:
5.0

Customer did not leave a comment.

Pam M. 
Rating:
5.0

Manager was wonderful! Very accommodating and friendly.

penny W.  |  First Impressions 
Rating:
5.0

They were extremely helpful!! Would recommend this facility to anyone!!

Jordan D.  |  Overall Experience 
Rating:
5.0

Traci was wonderful...deserves bonus

katherine b.  |  Overall Experience 
Rating:
5.0

My experience was so GREAT!!!! This is the nicest facility and the nicest staff! All my needs and requests were met quickly and professionally. Love this UHaul Location - I won't go anywhere else!!!

SUNI H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard M.  |  Overall Experience 
Rating:
5.0

Excellent service and outstanding employees!

Mary U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADRIAN I.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Thomas T.  |  Overall Experience 
Rating:
3.0

The only complain I have is a rented a 6x12 trailer and the complimentary unit was a 5×10. I told the desk agent the trailer is FULL, but she said it would fit and didn't offer a bigger size unit. I couldn't fit 4 pieces of furniture into the unit. But I can't really complain, since it was a free month.

Nathan L.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Andrea W.  |  Overall Experience 
Rating:
5.0

I just think as much as storage costs nowadays that we should get free 24-hour access.

Mary U.  |  First Impressions 
Rating:
5.0

They are very friendly, helpful and patient. Also, there is someone there on site and available more hours than I found at other storage locations.

Deborah H.  |  First Impressions 
Rating:
5.0

Everyone I came in contact was very helpful and professional.

Alicia J.  |  Overall Experience 
Rating:
5.0

Close to home.

Jake A.  |  Overall Experience 
Rating:
5.0

Excellent all around!

Cheryl G.  |  Overall Experience 
Rating:
5.0

Had all my needs very good customer service

Courtney G.  |  First Impressions 
Rating:
5.0

Great has been great so far!

Melissa L.  |  First Impressions 
Rating:
5.0

The storage space was very clean and provided plenty of space for my needs. The staff has always been very helpful and courteous.

Paul D.  |  Overall Experience 
Rating:
5.0

Very helpful.

ROBIN P.  |  Overall Experience 
Rating:
5.0

My experience was very "user-friendly". I had access any time I wanted and was allowed to cancel my service at my convenience. I will undoubtedly recommend Uhaul storage to people I know.

Andrew M.  |  Overall Experience 
Rating:
5.0

Excellent customer service, great rates. Thank you

KRISTINA G.  |  First Impressions 
Rating:
4.0

Quick and easy. Staff very nice and helpful.

ROBIN P.  |  First Impressions 
Rating:
5.0

Tracie was THE reason I chose THIS uhaul location. I called a different Uhaul location a couple days prior to the location in Downtown Noblesville and the interaction with the rep was unpleasant.

robert s.  |  First Impressions 
Rating:
5.0

Everyone is caring understanding outgoing would recommend them to anyone

JENNIFER H.  |  Overall Experience 
Rating:
2.0

Do NOT plan on them being understanding when you have an unfortunate circumstance. We kept them updated thru emails/phone calls. They pretended to care/help, but it was all lies. Never again.

ROBIN S.  |  Overall Experience 
Rating:
5.0

Very happy with service and facility.

BETTY E.  |  Overall Experience 
Rating:
4.0

Very well kept

kim s.  |  Overall Experience 
Rating:
5.0

I'm very pleased with my experience with U-HAUL Storage of Noblesville! The unit was very clean and the people there are very kind and helpful. I would recommend this place to anyone. Thank you!!!

Debra S.  |  Overall Experience 
Rating:
5.0

Great job by everyone

WILLIAM `ROCKY` S.  |  Overall Experience 
Rating:
5.0

Very clean

Gary C.  |  Overall Experience 
Rating:
5.0

Nice clean place

Ray R.  |  Overall Experience 
Rating:
1.0

Poor

LOVE K.  |  Overall Experience 
Rating:
4.0

Still looking for the metal supports for the shelves in the bookcase. Ed pursell

Edward P.  |  First Impressions 
Rating:
5.0

Was very easy to do business here, rental online is a plus and in person customer service was excellent

Rachel Q.  |  First Impressions 
Rating:
5.0

We had no problems with our trip from Seattle, Washington to Noblesville, Indiana. The truck was very comfortable and when I talked with Donna, she was such a pleasure to work with!

ELIZABETH M.  |  Reservation 
Rating:
5.0

Great experience

WESLEY M.  |  Overall Experience 
Rating:
5.0

Thankful for a quick and convienient place to store my things. The staff were super helpful and kind. I highly recommend for those looking for a storage place!

Taylor M C.  |  Overall Experience 
Rating:
5.0

Your Manager is very good

DONALD K.  |  Overall Experience 
Rating:
5.0

The manager was very professional. He always answers all my questions. Your lucky to have a manager working for U-haul like him! THANK you, John Coile

JOHN C.  |  Overall Experience 
Rating:
5.0

Friendly and helpful.

REBECCA D.  |  Reservation 
Rating:
5.0

No real problems, so no need for comments.

JOHN B.  |  Overall Experience 
No reviews have been submitted for this location.

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