Customer Reviews for U-Haul Moving & Storage of North Bergen

5139 reviews

6701 Tonnelle Ave   North Bergen, NJ 07047
(Tonelle Ave)

(201) 863-4970

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 6 pm

Services at this Location:

Contact Us

(201) 863-4970

6701 Tonnelle Ave
North Bergen, NJ 07047
(Tonelle Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 6 pm
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The storage I received had a big post blocking in the middle

Washington A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Frank M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Luz F. 
Rating:
4.0

I was overcharged $10 for the blankets.

DENNIS T. 
Rating:
3.0

I had a reservation at storage blue and when I went to pick up my truck they told me they didn't have any trucks for me and to deal with that myself. I've never had more rude customer service. I had to scramble and schedule a second u-haul. When I called u-haul I was transferred to the regional office where my call was dropped. I'll never use u-haul again with service like this.

Ben N. 
Rating:
5.0

Excellent service All around

DONALD B. 
Rating:
5.0

Customer did not leave a comment.

GREGORY F. 
Rating:
5.0

Customer did not leave a comment.

Carlos Y. 
Rating:
5.0

Customer did not leave a comment.

SESSION H. 
Rating:
2.0

There was no trash can anywhere in property to put trash when left the truck there and saw trash & bottles outside on side walk as ppl must have left it. I had bad experience finding a,place to return the truck but my fun finally found chat room on site and was able to find location to return it. Main number options kept getting phone disconnected after selecting option to speak to someone for help with return..tried for 1.5 hrs...not happy with auto answer assistance at Uhaul..have someone call me to explain in details what I went thru yesterday in trying return the touch to nearest location...bad experience if someone actually cares to know about.

surendra K. 
Rating:
5.0

Customer did not leave a comment.

Delores L.  |  First Impressions 
Rating:
5.0

Excelente trato de la chica que me atendió en recepción y la la joven que me recibió el equipo lo recomiendo al 100% tienen personas hispano de habla español excelente y siempre a la orden para solucionar cualquier duda

JOSE R. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Miguel V. 
Rating:
5.0

Customer did not leave a comment.

Pabloval N.  |  Overall Experience 
Rating:
3.0

This is the second U-Haul van I rented in the past 2 weeks. I find it odd that I have gotten a dirty interior and exterior in both my rentals. This is something important that your company should instill in your employees. Especially in these times.

Michael M. 
Rating:
2.0

I had rented a truck and wanted to take advantage of your 1 month of free storage. The line was very long and it took an hour between the time I came in, got the truck, then had one of the employees, Javier, show us the units we wanted. I was in a time crunch for my move, so Javier told me that he could reserve the two 5x10 units on the first floor by calling on the phone in a moment to make sure we could finish the reservation process. He never called. When I called later, we had lost the units we were promised and had to settle for a 10x10 unit on the 2nd level, which the move-in twice as hard than if we had gotten the units we were promised. Needless to say, I was very disappointed. On a positive note, the truck was in good condition and the return of the vehicle was smooth and easy.

Jean-Marc B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

KAREEML H. 
Rating:
5.0

Customer did not leave a comment.

JIAJIA C. 
Rating:
5.0

Customer did not leave a comment.

STEVEN Z. 
Rating:
4.0

Customer did not leave a comment.

THOMAS P. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL R. 
Rating:
5.0

Customer did not leave a comment.

santos m.  |  Overall Experience 
Rating:
1.0

Waited a long time to process my rental. Agent was not very competent. I asked for the College Point drop off and agent could not find it. I looked it up for him and still was an issue. I had to call to see if it was ok to drop the truck there. The U Haul computer also did not pick the closest place to drop the truck off and would have cost me to waste my time. The people were great when I dropped the truck off. I will consider using a different company for any future rental. Steven Krupincza.

ANTHONY K. 
Rating:
5.0

From the front desk associate to the two associates that checked me out and back in were friendly and professional. The overall experience was very positive and efficient. The vehicle was clean and great condition

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

CARLO L. 
Rating:
5.0

Customer did not leave a comment.

Edward R. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
1.0

you should tell customers about the 2 x's charge for the miles if rented on Friday or Saturday & that it remains at the double rate until its returned.... U-HAUL is very sneaky. I will not be a customer in the future NOR WILL ANYONE THAT I KNOW!!!!!!!!!

ALEXANDER R. 
Rating:
5.0

Customer did not leave a comment.

JUAN M. 
Rating:
5.0

Customer did not leave a comment.

ANDRES G. 
Rating:
3.0

Very heavy traffic for a 7 mile drive. Coming from Jersey city tomlocTion took over an hour at 3:30 innthe afternoon. Would of preferred a local drop off as there seems to be some sites in Jersey City

Eileen H. 
Rating:
5.0

Customer did not leave a comment.

DAVID C.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Xiao Jian Z. 
Rating:
5.0

Customer did not leave a comment.

Henry S. 
Rating:
5.0

Be sure to ask and clarify what the situation is with the EZ pass

REBECCA S. 
Rating:
5.0

Customer did not leave a comment.

Gordon S. 
Rating:
5.0

Good service

KHADY K. 
Rating:
4.0

Customer did not leave a comment.

ANGEL A. 
Rating:
5.0

Customer did not leave a comment.

Denise H. 
Rating:
5.0

Customer did not leave a comment.

MIRIAN D. 
Rating:
5.0

The store was very clean and organized. The employee was very clear and helpful in directions. Everything was great.

DEREK P. 
Rating:
4.0

i selected the virtual contact less option in order to pick-up my vehicle in order to not have to wait in any lines. However, I still needed to interface with the front desk in order to get my key. Shouldn't there be a locked box (with combo code) that stores the key?

KAREEML H. 
Rating:
4.0

Customer did not leave a comment.

Dmytro S. 
Rating:
3.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

JEYNDELYS F. 
Rating:
5.0

It was great

NANCY L. 
Rating:
5.0

Customer did not leave a comment.

RALPH V. 
Rating:
5.0

Customer did not leave a comment.

Dennis C. 
Rating:
3.0

Customer did not leave a comment.

VADIM E. 
Rating:
5.0

Awesome customer service. Very impressed with how willing to help and go above and beyond for their customers.

Peter H. 
Rating:
5.0

No complaints whatsoever, the truck ran beautifully. The woman at the counter was very helpful. Nelly R. North Bergen

NELLY R. 
Rating:
3.0

Customer did not leave a comment.

Modou S. 
Rating:
5.0

Excellent

JUAN U. 
Rating:
5.0

We were actually stressed about picking up our rental because the website moved the location. It was actually perfect, the person who helped was great, the truck was clean and almost new. The process was very easy. We were thrilled with our experience.

MATTHEWJ C. 
Rating:
5.0

Customer did not leave a comment.

Sylvia L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
1.0

DO NOT make the customer feel like he's a FRAUD. The person assisting me asked to call my phone and show her when it was ringing, she made me call another person and then she called that person as well to confirm my IDENTITY!!! What is this???

edwin V. 
Rating:
5.0

We had our storage unit for almost two years and we always had a great service and every employee was really helpful. The property was always clean and smelled good, Esther and the staff was so helpful and the management by Michael was the best. Thanks for all the attentions. - William Sanchez and Family

william s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OSCAR M. 
Rating:
5.0

Everything was great friendly service and good people!!!

OSCAR M. 
Rating:
5.0

The van was dirty that I received but don't have time to complain because I had to be at my bosses house in time for the move

Michael M. 
Rating:
5.0

Customer did not leave a comment.

MARCO M. 
Rating:
4.0

Customer did not leave a comment.

sharon t.  |  Overall Experience 
Rating:
2.0

Be clear with customers that when renting a storage it is not part of the reservation for the vehicle. Also, need to be clear with customers that there is no freight elevator to move furniture upstairs. As well as being clear on what time big door is available to move in big furniture. I was extremely disappointed in the entire process.

EDUARDO C. 
Rating:
5.0

Customer did not leave a comment.

CARMEN A. 
Rating:
5.0

Great Service!

CHRISTOPHER EDWA M. 
Rating:
5.0

Customer did not leave a comment.

DATRELL W. 
Rating:
5.0

Customer did not leave a comment.

Carl L. 
Rating:
5.0

Very friendly staff, good equipment , I'm using uhaul since 2011 , never had problems with them.

ARYSTAN R. 
Rating:
3.0

Please send a more clear initial email after reservation. I was very confused when I first came in to the storage facility and took a long time finding my storage area. There were two buildings neither of which had any signs that tell which one is building A and which one is building B. The map of the facility is also not mobile friendly and took a long time to work on my phone.

Utku F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Victoria C. 
Rating:
2.0

No customer service/not very helpful. Unfriendly staff

Carlos R. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO A. 
Rating:
5.0

Customer did not leave a comment.

Wildo A. 
Rating:
4.0

Customer did not leave a comment.

Jonathan B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

FREDERICK G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CRAIG B. 
Rating:
5.0

everything's fine. You don't need anything to do

ABEL S. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

YINING S. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
3.0

Customer did not leave a comment.

Ari H. 
Rating:
5.0

Customer did not leave a comment.

Nora P.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Alison B.  |  Online Move In 
Rating:
5.0

The best

Nora P. 
Rating:
5.0

Customer did not leave a comment.

TERRENCEE S. 
Rating:
3.0

Customer did not leave a comment.

JAMESTHOMAS III R. 
Rating:
5.0

This is a bullshit survey. This is why Uhaul sucks--you did not ask any questions about your online experience (which is terrible because all options were disabled), your phone service (which was awful as I waited on hold for TWO HOURS), your policies (incredibly stupid as the return time defaulted to 9:00am even though I specifically told them my return time would be 5:00pm), or the other location I interacted with (which lied to me and said I would be charged $200 if I changed locations because she was being yelled at by a customer who was waiting on my trailer at 9:00am even though I never said I would return it then). Your focus on only the two locations is giving the company an inaccurate portrayal of the overall experience. Ask about the fees and charges. Ask about customer service. If I had the money, I would set up a competitor to you and drive you into the world of Kmart and Sears.

Brian S. 
Rating:
5.0

Excellent service. Storage area is as advertised

Jonathan B. 
Rating:
4.0

The customer service representative needs to be trained to talk to customers and treat them with respect, I told her I have a hearing disability so please talk slow but the way she spoke to me was very unethical

RAJEEVA S. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
4.0

Customer did not leave a comment.

CAROL C. 
Rating:
5.0

Awesome staff. They made drop-off so smooth and easy, which is especially needed at the end of a long day of moving.

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN M. 
Rating:
4.0

Customer did not leave a comment.

Noah M.  |  Online Move In 
Rating:
5.0

Thank you for your service

edwin T. 
Rating:
4.0

Ok

PAVLO A. 
Rating:
5.0

Customer did not leave a comment.

Andrea R. 
Rating:
5.0

Customer did not leave a comment.

Juan G. 
Rating:
5.0

Everthing good

HENRYRAFAEL M. 
Rating:
5.0

Customer did not leave a comment.

Keaton W. 
Rating:
5.0

Customer did not leave a comment.

CARLOS B. 
Rating:
2.0

No elevator to second floor is very inconvenient, and facility was very warm inside.

Tomas C.  |  First Impressions 
Rating:
5.0

Everything was very organized and well kept. The associates helped us with the ins and outs of what to do with our truck and dolly. Very happy

Alex O. 
Rating:
4.0

Customer did not leave a comment.

VARSHA V. 
Rating:
4.0

Customer did not leave a comment.

AMADOU D. 
Rating:
3.0

Customer did not leave a comment.

John G. 
Rating:
3.0

Very unorganized/unprofessional. 4+ people standing at 1 register chatting while there is a line of people waiting. Tried to charge me for 35 miles when I only used 10 because they failed to properly do their job and check the initial info/photos submitted before leaving with the truck. The trucks are in poor condition. My windshield was being held on with TAPE.

Dawn G. 
Rating:
5.0

Customer did not leave a comment.

CARLOS T. 
Rating:
5.0

Customer did not leave a comment.

DAMARIS G. 
Rating:
5.0

Very helpful and answered the many many questions we had.

kyla h.  |  First Impressions 
Rating:
5.0

Same as the previous comments just check your trucks better

Christopher B. 
Rating:
4.0

Ensure that the optional equipment I paid for is inside the truck or be told to get them.

ANDREW M. 
Rating:
3.0

Return was kind of confusing. If I didn't have the app, I wouldn't have known what to do at all.

ASHAMARIE G. 
Rating:
5.0

Possibly faster pickup of preordered truck

CHRISTOPH S. 
Rating:
5.0

Customer did not leave a comment.

DONNA G. 
Rating:
4.0

Customer did not leave a comment.

Diana C. 
Rating:
5.0

Recommend installing a light bulb inside the storage unit. We had a tough time placing and locating our boxes and sensitive items in the dark.

Rahul B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

George R.  |  Overall Experience 
Rating:
5.0

All helpful including maintenance staff

Samuel B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlos V.  |  First Impressions 
Rating:
2.0

Lady who checked me has incompetence that knows no bounds. My word. I had a reservation number and everything and it took her 15min anyway. She also had no idea how to do it, was on the phone with a friend the entire time, and ended up just leaving. Had to be saved by the guy who was moving cars and he helped me in 2min. Also bait and switched on unit, I rented first floor and got second floor which meant thousands of pounds and a mattress to move upstairs, had I not wanted to just be done with the process we would've just gone somewhere else. Awful awful experience.

Cameron T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lelyi j.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

gregory K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AUGUSTO S.  |  Overall Experience 
Rating:
1.0

I used this facility for about a year and had a raccoon at my storage unit twice. I was told that it was removed but then it happened twice. No one tried call me or even come into the unit to check out. Can't trust this facility for security, clean, maintenance, and customer service.

JAE HYUN L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paul V.  |  Overall Experience 
Rating:
5.0

I would love any time access but overall, super clean and well maintained

leyli j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tealeda N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerusha J S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

laura m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

keith v.  |  First Impressions 
Rating:
5.0

Very good service

Carl M.  |  First Impressions 
Rating:
5.0

Place was clean and safe,all staff were friendly.

SANTIAGO H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sylvia L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

FELIX T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George R.  |  First Impressions 
Rating:
5.0

Very friendly staff and helpful. Clean location safe and secure

Paulette P.  |  Overall Experience 
Rating:
5.0

Thank you for help

Kerry B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carmen M.  |  Overall Experience 
Rating:
5.0

I was informed that the storage area was available access till 10pm. When I went to check the storage a rented I was informed it was till 7pm. A bit concerned because I work and if I need to do anything I need to rush.

abigail g.  |  First Impressions 
Rating:
2.0

No lift for bring your items to second floor i’m disabled that’s ridiculous, then first floor 40 dollars more robbery. Trying to ask questions about a Upod nody knows nothing can i tow one with my car? I don’t know it’s on the internet meanwhile the picture of a car towing it is right behind her head! I was told you know you could’ve checked in on line, i’m lime no i tried three times wouldn’t allow me so i had to buy a lock which you get free if you check in on line that was bullcrap.. many people there not getting questions answered or complaining I just felt bad vibes with this whole event and pulled out.. I’ll deal with the Jersey City Uhaul if i have any needs Good luck!

AnnMarie C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

barbara b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

griselda e.  |  First Impressions 
Rating:
1.0

- The lines are rediculously lengthy to even return the key or gain the truck. No structure in place. - Express lines needs to be implemented for 24/7 truck share options. No point of standing in the same line as those who are not there to get a truck and just taking 20 minutes to ask generic questions. Utter chaos in the facility! - Checkin process is very outdated and slow. - Customer service at Uhaul online is beyond terrible, they don’t have attention to detail, had to rearrange my order a few times because they always end up missing crucial details. - The movers (although a separate entity) did not communicate or show up at all. - “24/7 truck share” option is the biggest joke. You still need to go to the office and wait for an hour in line for your turn to check in for a truck as they need to still verify your license and do 2 phone calls. They always lie on the phone! The list goes on. Sorry, someone needs to bring these things into attention!

sunity p.  |  Overall Experience 
Rating:
1.0

Manager SUCKS and should be fired. Stood right on the side and pretended he did not hear a customer getting upset. He chose to allow my situation to escalate instead of DOING HIS JOB and deescalating a situation because his employee was a f**king moron.

jamillett o.  |  First Impressions 
Rating:
1.0

Woman at the counter DOES NOT know s**t about uhaul. She charged me 3xs and kept adding additional fees before telling me EVERYTHING I needed to pay. Pure ignorance and lack of knowledge.

jamillett o.  |  Overall Experience 
Rating:
5.0

Servicio de primera calidad

esteban r.  |  First Impressions 
Rating:
5.0

Me gusta el lugar es conviniente para mi negocio y sobre todo Michael Araujo es un exelente manager y muy amable he recomendado a par de amigos ahora parquean ahi gracias por las facilidades que nos Dan

Jorge P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William A.  |  Overall Experience 
Rating:
3.0

I had to wait 30 minutes for someone to return the lock for the unit. Overall it was a positive experience.

JESSICAAGBONIFO L.  |  Online Move In 
Rating:
5.0

It was a pleasure doing business with Michael Araujo (General Manager) and his team at U-Haul Moving & Storage of North Bergen. Michael went above and beyond to ensure that I was able to get access to the storage facility after hours. I am grateful for his professionalism and courteous nature.

Felecia B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JULIO 9.  |  First Impressions 
Rating:
5.0

Fue una experiencia agradable tanto con el personal de atencion al cliente como el acceso seguro y practico a las instalaciones de almacenamiento. Excelente limpieza ! Muy satisfecho...!!!

Carlos g.  |  First Impressions 
Rating:
5.0

Excelente service thanks you

Jorge C.  |  First Impressions 
Rating:
4.0

Only wish it was accessible 24 hours. My work schedule keeps me out until late at night and I had to leave work early to get there while access was available, which meant I lost out on working and money. The staff is AWESOME especially Anky she is the best and José is very friendly and helpful as well. The only suggestion would be to fix the area in the doorways because the large chunks in the concrete make it very difficult to push or pull the carts to the door without loosing your stuff and if the edges were feathered down better the carts would roll much better. Other than that it was a very good experience and I would highly recommend.

Sky B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Katie H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

michael a.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alexander E.  |  Overall Experience 
Rating:
5.0

La atención es súper buena sigan adelante que Dios me los bendiga siempre a todos

dennis m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dani L.  |  Overall Experience 
Rating:
4.0

Facility is nice, clean but too expensive compared to the area surounded by competition.

Peter C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

luz p.  |  Overall Experience 
Rating:
4.0

CheckIn took longer than expected. And On the mail it mentioned a free lock will be provided but at the counter they mentioned that I had to do it online to get the free lock, hence I had to pay. The email should have been more specific.

Angelo B.  |  First Impressions 
Rating:
1.0

My phone U-Haul experience was a total fiasco. You representatives suck! Providing wrong information. Not following thru with requests. Day before, no dollies, day of no truck and I was back and forth on the phone constantly between N Bergen and Jersey City! I can’t wait until the day I remove my belongings from your facility!

CECELIA W.  |  Online Move In 
Rating:
4.0

Overall good experience

Paul T.  |  Overall Experience 
Rating:
5.0

The team over at Uhaul in North Bergen were extremely professional and well mannered. Even when there was miscommunications, they never put me in a position where I felt taken advantage of. I cleared my storage unit out on Christmas as a gift to myself and they helped me avoid any additional charges which allowed me to provide a few good last minute Christmas Gifts for my 3 week old Firstborn son. I am pleased overall and will be returning for business with this facility.

Chris B.  |  Overall Experience 
Rating:
5.0

Good experience!

nelson g.  |  Overall Experience 
Rating:
3.0

Front desk staff was rude and Not helpful. Refusing to show us storage facility. After renting unit it was Very unclear how to get into unit. Had to return to office several times for help. The rest of the staff encountered were very helpful. Once inside, everything ran smoothly.

Tami R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Miguel P.  |  Online Move In 
Rating:
5.0

Excelente servicio a los clientes los muchachos se preocupan por dar un manifico servicio...

YOLANDA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jackie M.  |  First Impressions 
Rating:
2.0

The manager try to charge me an extra month after I turn my storage over

edwin n.  |  Overall Experience 
Rating:
1.0

I have charges on my account for two storage units no one to hold doors while you move in the girl disappeared causing people delays horrible while you pay hourly I spent 2 extra hours on a move I had to pay more

Mirella N.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Yesenia S.  |  Overall Experience 
Rating:
5.0

the employees were always very friendly and helpful in the office every one was very kind nd ready to help you

Williiam L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shannon L.  |  Overall Experience 
Rating:
4.0

staff was best

RICHARD A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

franklin s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James B.  |  Overall Experience 
Rating:
5.0

Thanks for your service

FREDDY j.  |  Overall Experience 
Rating:
5.0

Respectful, friendly, efficient service - clean, organized facilities. It was a breeze! Thank you!

Angela B.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

KEVIN M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

tamara g.  |  First Impressions 
Rating:
5.0

Thank you

hellens n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marielle B.  |  First Impressions 
Rating:
5.0

Helpful staff and prompt service.

Rafael O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamara G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sofia A.  |  Overall Experience 
Rating:
4.0

I appreciate the extra effort by Michael to get the make the door easier to lock.

Bradley B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

pablo p.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Nicole M.  |  Online Move In 
Rating:
5.0

Michael and his team are very professional.

wilmert h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cesar T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theodore P.  |  Overall Experience 
Rating:
2.0

After spending 30 minutes arranging the rental of the cargo van and the rental of the storage unit, I was notified that in fact I cannot complete the transaction because of some outstanding bogus charges from last year.... what a waste of time.

Alexander L.  |  Overall Experience 
Rating:
4.0

Me gusto la seguridad, limpieza, orden y buen trato. Thank you.😇😇😇

Pedro L.  |  Overall Experience 
Rating:
2.0

I reserved 1+ week ahead of time and The Large storage unit I reserved was not available. I was split between two units apart from each other.

Allen C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nieves p.  |  Overall Experience 
Rating:
3.0

The setup with Walk up storage is just not usable. The hours of access to the storage unit through the actual entrance as opposed to the tiny fire door are not customer friendly whatsoever. The staff both in the office and in the facility were very friendly and very helpful. The facility offers sufficient parking and is kept very clean, at least from what I could tell.

FERDINAND W.  |  First Impressions 
Rating:
4.0

the unit staff in North Bergen was great and helpful. the not working uhaul reservation process in Jersey City not that much. It caused extra stress on a super stressful day. Thats why I would overall not recommend uhaul to my friends anymore.

julian c.  |  First Impressions 
Rating:
5.0

The staff was very understanding and explained everything.

Joseph C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Viola W.  |  Online Move In 
Rating:
5.0

Michael Araujo, fue súper profesional y amable al igual la chica que me atendió Jenesse. Gracias por la súper atención y experiencia. Súper recomendado!

RAYLIN R.  |  First Impressions 
Rating:
5.0

Very well run. Staff very knowledgeable, friendly and helpful. Facilities very clean

Andrew D.  |  First Impressions 
Rating:
2.0

I was promised a storage facility the was not available and had to pay more than my original quote. I feel tricked...

nora l.  |  First Impressions 
Rating:
5.0

It was a great experience for me. The storage units look clean and well maintained.

abass G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darline J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

nieves p.  |  First Impressions 
Rating:
5.0

No problems

China J A.  |  Overall Experience 
Rating:
5.0

I was happy with my storage but it got to expensive for me especially now with the pandemic I was unable to pay on time and I was charged an extra $20 on top of my storage rental!

Rosanna P.  |  Overall Experience 
Rating:
1.0

Frustrating first day !!!!!!. The people were helpful, but some parts of your set-up and process are pretty bad: - Access code on card incorrect (and not corrected yet) - Used intercom to call for assistance, intercom is directly below loudspeaker playing repeating message ...hard to hear person on intercom...someone did show up and help me though. - 2 hrs after moving in, my unit had your lock on it with message "come to office".....had to load stuff back into car and drive upstairs to be told my lock not allowed... have to use specific lock....why don't you just include the lock in the price and stop the nonsense. !!!!! - at 5:15 PM on Sunday 8/9 automatic sliding door to storage had yellow chain across it .... had to use single door to get cart in/out ...awkward - MAIN THING: The holes in latch on the door to my unit do not line up ...VERY difficult to get you lock into both holes....it is impossible without using force to get them to line up.

Bradley B.  |  First Impressions 
Rating:
5.0

Un personal muy amable y respetuoso

Ismary E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WESTER B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOHN M.  |  First Impressions 
Rating:
5.0

Good customer service, great pricing, excellent, impeccable installations, I can't ask for more. I regretted not having used them before.

RAYMOND L.  |  Overall Experience 
Rating:
5.0

The staff at this facility has been nothing but exceptional. They communicate are friendly and knowledgeable. I appreciate the entire staff. When I checked in everything was ready and waiting. This has been a wonderful experience

MICHAEL T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Miguel A.  |  First Impressions 
Rating:
5.0

I have used U haul for over two years. Never had a problem. The dtaff was always very respectable and courteous. The manager Michael is always on point.

China J A.  |  First Impressions 
Rating:
4.0

I just hate that I was charged an extra 40 dollars for a couple of hours. When I arrived at the facillity at around 1230pm. There was no reservation to return my truck there just that I had a storage unit. By the time Uhaul figured out I could just leave the vehicle there. Enough time was wasted to make e miss my deadline of 2:52pm. i thought since i was already on the premisies my time would be counted from when I got there. Overeall great place

Timothy P.  |  First Impressions 
Rating:
5.0

This Uhaul North Bergen location is very convenient . very clean , neat , it is big , competitive prices

Ricardo M.  |  First Impressions 
Rating:
5.0

Very friendly and personal service experience.

William A.  |  First Impressions 
Rating:
5.0

Clean place ... friendly people

brayan a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chabiraj S.  |  First Impressions 
Rating:
5.0

Michael the manager was very helpful at a time that can be very stressful

adrienne l.  |  First Impressions 
Rating:
5.0

Very clean and well maintained facility.

million n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james c.  |  First Impressions 
Rating:
5.0

Michael and the rest of his team were very helpful and accommodating. Everything was well maintained and explained very well.

Justin L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joe d.  |  First Impressions 
Rating:
5.0

Michael and the whole team are committed to providing great customer service.

Humberto H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rabindranauth D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

delores e l.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Hyun Kyung K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tomika C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin L.  |  Overall Experience 
Rating:
5.0

Very easy to entry and clean place nice and friendly people fast to store your things

Nelson j P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rabindranauth D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jorge M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

adrian h.  |  Overall Experience 
Rating:
5.0

Extended access hours past 10 pm would be nice

Brendan W.  |  Overall Experience 
Rating:
2.0

Rude employees, different information about charges.

BRIELLE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Henry A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mariano p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marco L.  |  Overall Experience 
Rating:
5.0

The only thing that could make this better would be expanded access hours

Brendan W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael a.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dara S.  |  Overall Experience 
Rating:
5.0

Janeese at the front customer office was extremely helpful and friendly. She was so pleasant in her demeanor and went out of her way to ensure I had everything I needed at setup. Would highly recommend!!

Lauren G.  |  First Impressions 
Rating:
4.0

Very slow check in. Was horrible. Systems were down. I tried to pay cash for my lock and it still took forever. Manager was nice. Facility was sparkling clean.

Christine T.  |  First Impressions 
Rating:
5.0

The people who work in this office as in the one in Ocala Florida all deserve raises. They Go above and beyond. Extremely competent and friendly and knowledgeable

Lisa C.  |  Overall Experience 
Rating:
5.0

Ynesse was great. She was professional and very nice to work with. Clear and patient

Rafi Y.  |  First Impressions 
Rating:
4.0

Good service

adriana b.  |  First Impressions 
Rating:
5.0

That's why I always return and use the service at this location Jacob was superb very friendly,efficient, and had a great attitude even know its was january1 people like him are great for any busines

Carlos A.  |  First Impressions 
Rating:
5.0

Quick, courteous, professional, and pleasant experience from customer service to storage experience.

Shelley G.  |  First Impressions 
Rating:
1.0

Manager was very rude. The place at night didnt have light very scary. Had to use cellphone to use flashlight and very dirty no maintenance for the expectation for the amount you pay.

Glam S.  |  Overall Experience 
Rating:
1.0

I was completely over charge !!! Manager Michael Araujo, wasn’t helpful or emphasized. I’ve used this company before in Others states and it’s the first time that I feel so over charge & disappointed

natalia carolina r.  |  Overall Experience 
Rating:
5.0

Great and convenient facility

ALVERN S.  |  Overall Experience 
Rating:
5.0

Perfect

servia m.  |  Overall Experience 
Rating:
5.0

Staff was very professional and courteous great team..

Paulette P.  |  First Impressions 
Rating:
5.0

My experience was very nice, considering the amount of stress dealing with the moving process. The staff was very professional and helpful.

juan s.  |  First Impressions 
Rating:
5.0

Everyone's help was exceptional. I was made to feel welcomed and accommodated at this facility.

christopher W.  |  First Impressions 
Rating:
5.0

. . .

boris i.  |  Overall Experience 
Rating:
1.0

The online interface is clunky and about 10 years behind the times. It was frustrating to use. The car tow trailer we used was faulty. I was overcharged for insurance while the truck was stored for 5

Rachel R.  |  First Impressions 
Rating:
4.0

Pleasantly surprised. Overall experience went well from renting a truck to the storage. Clean facilities as well which was important for me for the storage unit.

Patricia D.  |  Overall Experience 
Rating:
5.0

Excellent service

yisbet p.  |  First Impressions 
Rating:
5.0

Excellent service

Transcontinental Gas PIPE L.  |  Overall Experience 
Rating:
5.0

My only issue was that the roll away later was broken and every time I rolled it to get up to my storage unit it was uneven almost causing me to fall.

dionis b.  |  Overall Experience 
Rating:
4.0

Very polite and courteous service .. will use again and refer customers!

emma p.  |  First Impressions 
Rating:
5.0

Can you plz signal access to premises from tonelly ave south by 67 st

Blas S.  |  Overall Experience 
Rating:
5.0

Good

ralph r.  |  Overall Experience 
Rating:
5.0

Great Service and very Friendly

Carlos M.  |  First Impressions 
Rating:
4.0

Good experience

mark m.  |  Overall Experience 
Rating:
1.0

I've never had a more upseting and frustrating experience than the one I had at Uhaul Yesterday, this space won't be enough to explain my frustration. It will be helpful if someone contact me.

Jose S.  |  First Impressions 
Rating:
5.0

The agent is a excelente person

victor c.  |  First Impressions 
Rating:
5.0

Good!!! Ezcelent services Thanks.

cesar a.  |  Overall Experience 
Rating:
5.0

Everyone was really helpful and kind! Thank you!

debora y.  |  First Impressions 
Rating:
5.0

I was pleasantly surprised by how efficient and friendly this place was. I rented a truck and a storage unit. Everything went flawlessly.

Jeffrey M V.  |  First Impressions 
Rating:
5.0

Friendly and efficient staff.

peidong y.  |  First Impressions 
Rating:
1.0

Very horrible service... it’s not my first time renting a Uhaul or renting out a storage unit from this place and it’s the first time I had a horrible experience with the Uhaul renting truck

kristal b.  |  Overall Experience 
Rating:
5.0

Awesome team and experience!

Paul P.  |  First Impressions 
Rating:
3.0

Everything was great, the only thing that would of made it excellent was if i had gotten the one free month at the beginning instead of as the second month.

Yesenia S.  |  First Impressions 
Rating:
4.0

It was a great benefit to be granted a free month of storage with my rental. Unfortunately, I am unable to afford anything longer. The staff was attentive, personable and professional.

Rose T.  |  Overall Experience 
Rating:
3.0

uhaul charge the monthly payment even when l let know l move out l hope so they return my money

LORENA R.  |  Overall Experience 
Rating:
5.0

Everyone were very helpful!

Alexander B.  |  Overall Experience 
Rating:
5.0

Great staff. Was very helpful and kind even as they were trying to close out for the day. Storage facilities are VERY clean.

Byron W.  |  First Impressions 
Rating:
5.0

All good

shankar d.  |  Overall Experience 
Rating:
5.0

The lady that took care of me was excellent and answered all my questions like a pro !!

francisco t.  |  First Impressions 
Rating:
5.0

Sensors for lighting could be better otherwise great place for storage

Charlie J.  |  Overall Experience 
Rating:
5.0

Very nice staff 👌

jorge m.  |  Overall Experience 
Rating:
3.0

The truck went fine no issues there. But the front desk people really should only deal with client in front of them. There were too many times where I was put in hold while in the phone

Harold P.  |  First Impressions 
Rating:
5.0

He was very polite.

yanna a.  |  First Impressions 
Rating:
5.0

N/A

Josephina F.  |  Overall Experience 
Rating:
5.0

Very helpful staff

Dmitry K.  |  Overall Experience 
Rating:
1.0

Horrible service. Will never rent a storage at your Facility again.

vanessa a.  |  Overall Experience 
Rating:
5.0

Staff were professional . Only draw back was ramp was covered with snow and ice . Moving my things was challenging . Did drop my dresser on floor because of it .

Mayk H.  |  First Impressions 
Rating:
5.0

The staff of U-Haul are simply the best.Very attentive and professional. We at ASAP Road service will like to give thanks to all your staff.

ASAP R.  |  First Impressions 
Rating:
4.0

The manager michael was great on the day I made my reservation. They had issues finding my reservation but they helped me to the best of their ability to get that fixed.

elizabeth c.  |  First Impressions 
Rating:
5.0

Very nice 👌😊 The best service I will recommended ty

jorge m.  |  First Impressions 
Rating:
5.0

Haven't had great experiences with U-Haul lately but this one went very well. I had some very strict windows and the driver ensured he could accomplish the job and keep me out of trouble. many thanks!

Jake B.  |  Overall Experience 
Rating:
5.0

Place is amazingly clean, staff is friendly and accommodating. Love this place!

Nila S.  |  First Impressions 
Rating:
5.0

Their service and the employees are absolutely helpful!

Rosanna P.  |  First Impressions 
Rating:
5.0

GM Micheal Aroujo is Great....Thats all i will say

CLEVELAND B.  |  Overall Experience 
Rating:
4.0

Everything went smoothly but there was no one present on site to assist with U-Box once set outside for our access/entry.

Kevin C.  |  Overall Experience 
Rating:
2.0

Safe storage gave me a cheaper price for a 10x10, got charged a lot for a simple small move never again very difficult to access property

scott e.  |  First Impressions 
Rating:
5.0

I’ve never been more Satisfied to any other U-Haul storage or any other you or any other stores like the one in North Bergen U-Haul storage it every which way that they could be satisfied me very well

louie w.  |  First Impressions 
Rating:
5.0

Good customer service awesome.

edagar l.  |  First Impressions 
Rating:
1.0

One of the advantages a storage facility should have if a customers option of whethe they want to have automatic payment or not. this place just dosent give you that option, so the customer is forced

marcos c.  |  First Impressions 
Rating:
2.0

WAY too many issues and not enough space allowed. Needed to involve corporate got no help. Don't appreciate coercion tactics and lies by agents. DO NOT USE THESE PEOPLE FOR U-BOX MOVES!

Derek I.  |  Overall Experience 
Rating:
3.0

Front desk employees using cell phones while customers are waiting to be serve it is unacceptable and even worse when are dealing with personal issues that no one is interested to know

Juan A.  |  Overall Experience 
Rating:
5.0

Thank you!

Jeanine B.  |  Overall Experience 
Rating:
4.0

Always received great help from everyone!

jasmine g.  |  Overall Experience 
Rating:
5.0

Muy agradecida es la primera vez que uso el servicio de U-haul, excelente servicio. Lo recomiendo cien por ciento. Gracias.

Lucila D.  |  Overall Experience 
Rating:
3.0

At this location, it seems pretty standard for all employees to just seem careless and rude. I’m always uncomfortable when getting to this location and I never see a smile in any employees faces

Felipe V.  |  Overall Experience 
Rating:
5.0

Good service.. Thank you

ADRIANA B.  |  Overall Experience 
Rating:
5.0

Thank you for everything

Ashraf K.  |  Overall Experience 
Rating:
5.0

The storage has everything I need both the service and staff. Thank you

abigail h.  |  Overall Experience 
Rating:
4.0

no further comments

Stefan F.  |  Overall Experience 
Rating:
5.0

The absolute best part of this facility is the manager Michael. It is purely because of him that I would return and recommend this place. You cannot do any better.

michael s.  |  Overall Experience 
Rating:
5.0

Nice and friendly service.

Tom R.  |  Overall Experience 
Rating:
1.0

Absolutely horrible. They did not even look at me when I came in to tell me they were busy. Both were on the phone. When one was finally ready she didn't want to help me and passed me over.

Gilbert D.  |  Reservation 
Rating:
5.0

This was done by telephone and online. I did not visit the facility. Maybe an additional answer of Does Not Apply should be added to the Rating Questionnaire.

paul o.  |  Overall Experience 
Rating:
5.0

Michael is the best

Edgar Z.  |  Overall Experience 
Rating:
5.0

Everytime I have went to this specific UHaul, I get treated amazingly. Michael the manager and his staff are attentive, helpful and do a great job keeping the facility and the trucks clean.

Taj madona M.  |  Overall Experience 
Rating:
4.0

good

SHIQI D.  |  Overall Experience 
Rating:
3.0

Facility is great. The only downside are the employees who always seem to be unhappy and bored. That genuine extra smile would go places

Felipe V.  |  Reservation 
Rating:
3.0

Had an average experience

Christopher T.  |  Overall Experience 
Rating:
5.0

Great location

michael a.  |  Overall Experience 
Rating:
1.0

Front desk clerk notified me I would not be eligible for 1 month free because I rented U-Haul van from Jersey City location.

Robinson D.  |  Reservation 
Rating:
5.0

   Excellent                   

yoshiki h.  |  Overall Experience 
Rating:
5.0

Get staff Thanks!

Neil M.  |  Overall Experience 
Rating:
5.0

great

Carmella R.  |  Overall Experience 
Rating:
5.0

Dina was very pleasant and helpful

Robert Y.  |  Reservation 
Rating:
1.0

My confirmed 24h access was not processed on THE DAY OF MY MOVE. I spent hours packing to get there and get Access Denied. Site nor GM have responded 2 days now. Horrible.

David L.  |  Reservation 
Rating:
5.0

Nice & good

vijay p.  |  Reservation 
Rating:
4.0

Customer service is a little slow.

nidia r.  |  Reservation 
No reviews have been submitted for this location.

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