Customer Reviews for U-Haul Moving & Storage of North Bergen

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of North Bergen

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

96 Dan M. | First Impressions |
Rating:

Customer did not leave a comment.

RODANIN B.
Rating:

Customer did not leave a comment.

Carlos g. | First Impressions |
Rating:

Fue una experiencia agradable tanto con el personal de atencion al cliente como el acceso seguro y practico a las instalaciones de almacenamiento. Excelente limpieza ! Muy satisfecho...!!!

CLAUDIA C.
Rating:

Customer did not leave a comment.

Jorge C. | First Impressions |
Rating:

Excelente service thanks you

Kenneth C.
Rating:

Everything about the experience went smoothly. Highly recommend based on service and price.

Enrique M.
Rating:

Customer did not leave a comment.

JOSEPH B.
Rating:

Awesome experience

Vincent T.
Rating:

Customer did not leave a comment.

Anna C.
Rating:

Great customer service

CHRISTIAN C.
Rating:

Customer did not leave a comment.

Sky B. | Overall Experience |
Rating:

Only wish it was accessible 24 hours. My work schedule keeps me out until late at night and I had to leave work early to get there while access was available, which meant I lost out on working and money. The staff is AWESOME especially Anky she is the best and José is very friendly and helpful as well. The only suggestion would be to fix the area in the doorways because the large chunks in the concrete make it very difficult to push or pull the carts to the door without loosing your stuff and if the edges were feathered down better the carts would roll much better. Other than that it was a very good experience and I would highly recommend.

RASHAWN M.
Rating:

Detail ALL of the fees in addition to the rate to rent trucks / equipment. Provide a printout of some sort of all costs and any other important information that should be given.

ALFREDOOMAR N.
Rating:

Customer did not leave a comment.

CRAIG G.
Rating:

Customer did not leave a comment.

Eric B.
Rating:

Location is excellent and staff very helpful! Preregistration is complicated.

PEDRO A.
Rating:

Customer did not leave a comment.

margarita P.
Rating:

The young lady who help me she was very polite and very for Fessional

Katie H. | Online Move In |
Rating:

Customer did not leave a comment.

michael a. | First Impressions |
Rating:

Customer did not leave a comment.

GUARIONEX R.
Rating:

Customer did not leave a comment.

SABIR M.
Rating:

Customer did not leave a comment.

Joseph B.
Rating:

Customer did not leave a comment.

Alexander E. | Overall Experience |
Rating:

Customer did not leave a comment.

RICARDO C.
Rating:

Everything was great the people were fast and professional

CAROLINE U.
Rating:

Just one minor suggestion for customers that bring vehicles back after hours. Provide more lighting on the outside so that we can take clear pictures to prove that the vehicle is being return in the same condition it was picked up. It's hard to get a good picture at night, worst during inclement weather. Other than that, all is good.

HECTOR P.
Rating:

The location barcode was not working

MANUEL Z.
Rating:

Let customer know your schedule to close the office so they can make arrangements to return the vehicle

dennis m. | First Impressions |
Rating:

La atención es súper buena sigan adelante que Dios me los bendiga siempre a todos

Timothy Q.
Rating:

Customer did not leave a comment.

Chetan J.
Rating:

Overall not happy with the uhual service. I have made the reservation 1 week ago, once i recahed the location, they told me the utility dollys are not rented at thia location. I had to call uhual and agent sent me to new location where i only got one of the two items k have reserved. And thos was 1 hour before i was supposed to start moving. Reservation no 87162350. The agent was very rude on the phone and hungup my call before i could ask more questions. The entrance to the store is confusing. There are no sirections on how to enter when coming from tonnel ave.

Brian B.
Rating:

They stole my keys!

JESUS ROLANDO L.
Rating:

Customer did not leave a comment.

MAIKON S.
Rating:

NA

OSAMA H.
Rating:

Customer did not leave a comment.

JOHN O.
Rating:

I wanted to let your company know, that for my first time working with you, the experience did not start of as fantastic as I would have liked it to have been. However, the Tonnelle location is the one to thank, for the redeeming experience. They were kind and patient, as well as very polite in explaining the services and recommendations of your services. I had previously contacted one of your partnering locations in Marin boulevard in jersey city, and I was left more that just frustrated and appalled with the staffs professionalism. There I was mocked and even advised to come to the store and pick a fight with one of the locations owners. This was all caused because I questioned your companies prices and there I was told that my business was not important enough to your (an I am paraphrasing) “billion dollar company. I did not mean to offend anyone when asking for a breakdown and help regarding your fees, but none the less I was faced with poor treatment. The “owner” would not provide me their name, and so I sent my complaints via your customer service/corporate phone line. The representative was extremely kind and helpful. She in fact explained to me the kind of relationship you have with this “mom & pop shop” and how she herself was an owner of her own establishment. She filed a complaint for me and within a day, a regional manager contacted me and apologized. The manager that contacted me also tried to make things right by offering me further assistance on any future movings(I guess it would've been nice if they would have waived the fees this time, as I don't believe I'll be moving any time soon) but none the less he cared enough to hear me out and speak to me. Again I want to stress that the Tonnelle location was great! From the clerk to the vehicle dispatchers.

BRUCE B.
Rating:

Customer did not leave a comment.

Chen W.
Rating:

Customer did not leave a comment.

JAMES W.
Rating:

Customer did not leave a comment.

Mario M.
Rating:

Great customer service

Carlos M.
Rating:

Customer did not leave a comment.

Anky P.
Rating:

Customer did not leave a comment.

Freddy B.
Rating:

Customer did not leave a comment.

FRANCISCO M.
Rating:

Great customer service !!!!!

Anthony N.
Rating:

Customer did not leave a comment.

CARLOS P.
Rating:

Customer did not leave a comment.

Richard G.
Rating:

Customer did not leave a comment.

NIKO T.
Rating:

Customer did not leave a comment.

MERCEDES G.
Rating:

Customer did not leave a comment.

Dani L. | Overall Experience |
Rating:

Customer did not leave a comment.

Peter C. | First Impressions |
Rating:

Facility is nice, clean but too expensive compared to the area surounded by competition.

PATRICK M.
Rating:

From past rentals, for the same purpose, I believed I needed a 9x5 with a front tire (motorcycle) indentation and a long rear ramp. I have a touring model motorcycle. This is what I requested. I reserved it for the Ridgefield, NJ location. The reservation was accepted. I was then called and told that I would have to go to the North Bergen location. When I arrived at that location, i was told the trailer was at space "F." I backed up to the trailer, and was then told I could not take that one. The manager told me he had a 5x9 trailer, but it did not have the front tire indentation. This I knew would not work. He then told me I could use a 4x8 trailer which had a tire indentation, but with a much shorter ramp. He insisted the trailer would fit my needs. He was dismissive and condescending. It did not. I damaged the oil and transmission pans when I pushed the motorcycle onto the ramp, when it caught on the ramp connection to the rear of the trailer. I understand that this is my responsibility, and am not submitting a claim. However, when a customer tells you he rented a specific trailer for a specific reason, maybe your staff and supervision should listen. if you don't have the equipment requested, maybe you should NOT take the reservation.

YAVUZ U.
Rating:

Customer did not leave a comment.

Allison C.
Rating:

From check in, to the return of the rental, each of the team members provided exceptional customer service. They were patient, kind and courteous as I used the mobile app for check in. I felt valued and will most definitely reach to do business again when needed!

ARTEM Y.
Rating:

Right window of cargo Van was stuck in place and had to be re-aligned by the staff before it could be used. It's good that we noticed before using the van, otherwise we'd be liable for it. I think better quality check-ups are necessary before handing equipment over to customers.

HRISA G.
Rating:

Customer did not leave a comment.

PAUL L.
Rating:

Offer discount to veterans, keep the per mileage charge at .99 for every day.

MARYANA R.
Rating:

Customer did not leave a comment.

JORGE A.
Rating:

Customer did not leave a comment.

ANGEL F.
Rating:

Great customer service

TONY P.
Rating:

Customer did not leave a comment.

Christa L.
Rating:

Excellent service. Thank you!

JOSEF O.
Rating:

Customer did not leave a comment.

D AARON P.
Rating:

Customer did not leave a comment.

Robert R.
Rating:

Customer did not leave a comment.

elvin T.
Rating:

Perfect

SEBASTIAN R.
Rating:

Customer did not leave a comment.

Alejandro A.
Rating:

Customer did not leave a comment.

raul J.
Rating:

Customer did not leave a comment.

Fairry B.
Rating:

It was amazing they're always wonderful to work with so helpful patient an incredible manager and staff.

Joseph M.
Rating:

The truck wa a very old model. The workers were very helpful

OSMANEFE G.
Rating:

The employees ,who are working in office, were rude, they've never had a smile on their face. If they want to help you they will, if they don't want to help you they won't. So where is the company policy?

luz p. | Overall Experience |
Rating:

Customer did not leave a comment.

VICTOR G.
Rating:

your service sucks will never use uhaul again penske here i come

Pravin V.
Rating:

Good service will drop off again

Angelo B. | First Impressions |
Rating:

CheckIn took longer than expected. And On the mail it mentioned a free lock will be provided but at the counter they mentioned that I had to do it online to get the free lock, hence I had to pay. The email should have been more specific.

MARK P.
Rating:

It was a great location. It just wasn't near where I was so I had to drive 30 minutes to get there in the wrong direction to where I was moving to

MARTA G.
Rating:

Customer did not leave a comment.

Randi R.
Rating:

Customer did not leave a comment.

patricio F.
Rating:

Good service and fast with the papets

Michael C.
Rating:

All good

CECELIA W. | Online Move In |
Rating:

My phone U-Haul experience was a total fiasco. You representatives suck! Providing wrong information. Not following thru with requests. Day before, no dollies, day of no truck and I was back and forth on the phone constantly between N Bergen and Jersey City! I can’t wait until the day I remove my belongings from your facility!

Lizardo C.
Rating:

Thanks

RICHARD W.
Rating:

Customer did not leave a comment.

Nickolay A.
Rating:

I always use this location to rent uhaul. Never disappointed.

James K.
Rating:

Customer did not leave a comment.

IBRAHIMASORY D.
Rating:

The allowed miles for my trip was not enough for my move even I returned the car 2 days before. That should compensate the little extra miles I had made.

JAVIER G.
Rating:

Have equipment available when it's been ordered in advance.

CEM U.
Rating:

After hours drop off directions for parking truck were unclear.

LEE O.
Rating:

The address was in a gas station And when I called I was told that I had to check in on the website and I did not have my smartphone phone with me abs then had to go to the uhaul location which wasted time.

Monique J.
Rating:

Customer did not leave a comment.

Angel C.
Rating:

Customer did not leave a comment.

Cris B.
Rating:

Customer did not leave a comment.

ELIAS C.
Rating:

Customer did not leave a comment.

Karina P.
Rating:

Customer did not leave a comment.

Brian O.
Rating:

Great service

Nicole L.
Rating:

Customer did not leave a comment.

Elvis F.
Rating:

Excellent experience.

MICHAEL M.
Rating:

Better customer service. And your price don't say what it has on sign

REYES P.
Rating:

Customer did not leave a comment.

Paul T. | Overall Experience |
Rating:

Overall good experience

JOSEPHPATRICK C.
Rating:

Customer did not leave a comment.

Yazan Y.
Rating:

Customer did not leave a comment.

MIHAI M.
Rating:

Customer did not leave a comment.

Kirtikumar P.
Rating:

I was book u-haul near my home location but you guys two time change pickup location, I don't like that.

Chris B. | Overall Experience |
Rating:

The team over at Uhaul in North Bergen were extremely professional and well mannered. Even when there was miscommunications, they never put me in a position where I felt taken advantage of. I cleared my storage unit out on Christmas as a gift to myself and they helped me avoid any additional charges which allowed me to provide a few good last minute Christmas Gifts for my 3 week old Firstborn son. I am pleased overall and will be returning for business with this facility.

JUANA D.
Rating:

Everything was clean inside van but windows were dirty I couldn't see and mirrors also.

freddy A.
Rating:

I used about 30-35 miles. I fulled up tank, cost me $26. when I saw the meter at FULL, that's when I realized I did not receive the truck in FULL. other than that, Easy quick experience picking up and dropping off truck. I will recommend to friends and family.

Kevin B.
Rating:

N/A

nelson g. | Overall Experience |
Rating:

Good experience!

William P.
Rating:

Customer did not leave a comment.

Claire G.
Rating:

The vehicle made weird sounds when excellerating, but other than that it was in good condition

JUAN G.
Rating:

Customer did not leave a comment.

Tyler F.
Rating:

Customer did not leave a comment.

Tami R. | Online Move In |
Rating:

Front desk staff was rude and Not helpful. Refusing to show us storage facility. After renting unit it was Very unclear how to get into unit. Had to return to office several times for help. The rest of the staff encountered were very helpful. Once inside, everything ran smoothly.

Joshua K.
Rating:

Thank you

Miguel P. | Online Move In |
Rating:

Customer did not leave a comment.

ERIC G.
Rating:

Great staff. Very clean facilities.

YOLANDA C. | Overall Experience |
Rating:

Excelente servicio a los clientes los muchachos se preocupan por dar un manifico servicio...

Jackie M. | First Impressions |
Rating:

Customer did not leave a comment.

edwin n. | Overall Experience |
Rating:

The manager try to charge me an extra month after I turn my storage over

Mirella N. | First Impressions |
Rating:

I have charges on my account for two storage units no one to hold doors while you move in the girl disappeared causing people delays horrible while you pay hourly I spent 2 extra hours on a move I had to pay more

Yesenia S. | Overall Experience |
Rating:

Customer did not leave a comment.

Williiam L. | Overall Experience |
Rating:

the employees were always very friendly and helpful in the office every one was very kind nd ready to help you

Shannon L. | Overall Experience |
Rating:

Customer did not leave a comment.

RICHARD A. | Overall Experience |
Rating:

staff was best

franklin s. | Overall Experience |
Rating:

Customer did not leave a comment.

James B. | Overall Experience |
Rating:

Customer did not leave a comment.

FREDDY j. | Overall Experience |
Rating:

Thanks for your service

Angela B. | First Impressions |
Rating:

Respectful, friendly, efficient service - clean, organized facilities. It was a breeze! Thank you!

KEVIN M. | Overall Experience |
Rating:

Customer did not leave a comment.

tamara g. | First Impressions |
Rating:

Customer did not leave a comment.

hellens n. | Overall Experience |
Rating:

Thank you

Marielle B. | First Impressions |
Rating:

Customer did not leave a comment.

Rafael O. | First Impressions |
Rating:

Helpful staff and prompt service.

james m. | Overall Experience |
Rating:

Customer did not leave a comment.

Timothy P. | Overall Experience |
Rating:

Customer did not leave a comment.

Tamara G. | First Impressions |
Rating:

Customer did not leave a comment.

Sofia A. | Overall Experience |
Rating:

Customer did not leave a comment.

Bradley B. | Overall Experience |
Rating:

I appreciate the extra effort by Michael to get the make the door easier to lock.

pablo p. | Overall Experience |
Rating:

Customer did not leave a comment.

Nicole M. | Online Move In |
Rating:

Customer did not leave a comment.

wilmert h. | First Impressions |
Rating:

Michael and his team are very professional.

Cesar T. | First Impressions |
Rating:

Customer did not leave a comment.

Theodore P. | Overall Experience |
Rating:

Customer did not leave a comment.

Alexander L. | Overall Experience |
Rating:

After spending 30 minutes arranging the rental of the cargo van and the rental of the storage unit, I was notified that in fact I cannot complete the transaction because of some outstanding bogus charges from last year.... what a waste of time.

Pedro L. | Overall Experience |
Rating:

Me gusto la seguridad, limpieza, orden y buen trato. Thank you.😇😇😇

Allen C. | First Impressions |
Rating:

I reserved 1+ week ahead of time and The Large storage unit I reserved was not available. I was split between two units apart from each other.

nieves p. | Overall Experience |
Rating:

Customer did not leave a comment.

FERDINAND W. | First Impressions |
Rating:

The setup with Walk up storage is just not usable. The hours of access to the storage unit through the actual entrance as opposed to the tiny fire door are not customer friendly whatsoever. The staff both in the office and in the facility were very friendly and very helpful. The facility offers sufficient parking and is kept very clean, at least from what I could tell.

julian c. | First Impressions |
Rating:

the unit staff in North Bergen was great and helpful. the not working uhaul reservation process in Jersey City not that much. It caused extra stress on a super stressful day. Thats why I would overall not recommend uhaul to my friends anymore.

Joseph C. | First Impressions |
Rating:

The staff was very understanding and explained everything.

Viola W. | Online Move In |
Rating:

Customer did not leave a comment.

RAYLIN R. | First Impressions |
Rating:

Michael Araujo, fue súper profesional y amable al igual la chica que me atendió Jenesse. Gracias por la súper atención y experiencia. Súper recomendado!

Andrew D. | First Impressions |
Rating:

Very well run. Staff very knowledgeable, friendly and helpful. Facilities very clean

nora l. | First Impressions |
Rating:

I was promised a storage facility the was not available and had to pay more than my original quote. I feel tricked...

abass G. | First Impressions |
Rating:

It was a great experience for me. The storage units look clean and well maintained.

Darline J. | Online Move In |
Rating:

Customer did not leave a comment.

nieves p. | First Impressions |
Rating:

Customer did not leave a comment.

China J A. | Overall Experience |
Rating:

No problems

Rosanna P. | Overall Experience |
Rating:

I was happy with my storage but it got to expensive for me especially now with the pandemic I was unable to pay on time and I was charged an extra $20 on top of my storage rental!

Bradley B. | First Impressions |
Rating:

Frustrating first day !!!!!!. The people were helpful, but some parts of your set-up and process are pretty bad: - Access code on card incorrect (and not corrected yet) - Used intercom to call for assistance, intercom is directly below loudspeaker playing repeating message ...hard to hear person on intercom...someone did show up and help me though. - 2 hrs after moving in, my unit had your lock on it with message "come to office".....had to load stuff back into car and drive upstairs to be told my lock not allowed... have to use specific lock....why don't you just include the lock in the price and stop the nonsense. !!!!! - at 5:15 PM on Sunday 8/9 automatic sliding door to storage had yellow chain across it .... had to use single door to get cart in/out ...awkward - MAIN THING: The holes in latch on the door to my unit do not line up ...VERY difficult to get you lock into both holes....it is impossible without using force to get them to line up.

Ismary E. | First Impressions |
Rating:

Un personal muy amable y respetuoso

WESTER B. | First Impressions |
Rating:

Customer did not leave a comment.

JOHN M. | First Impressions |
Rating:

Customer did not leave a comment.

RAYMOND L. | Overall Experience |
Rating:

Good customer service, great pricing, excellent, impeccable installations, I can't ask for more. I regretted not having used them before.

MICHAEL T. | First Impressions |
Rating:

The staff at this facility has been nothing but exceptional. They communicate are friendly and knowledgeable. I appreciate the entire staff. When I checked in everything was ready and waiting. This has been a wonderful experience

Miguel A. | First Impressions |
Rating:

Customer did not leave a comment.

China J A. | First Impressions |
Rating:

I have used U haul for over two years. Never had a problem. The dtaff was always very respectable and courteous. The manager Michael is always on point.

Timothy P. | First Impressions |
Rating:

I just hate that I was charged an extra 40 dollars for a couple of hours. When I arrived at the facillity at around 1230pm. There was no reservation to return my truck there just that I had a storage unit. By the time Uhaul figured out I could just leave the vehicle there. Enough time was wasted to make e miss my deadline of 2:52pm. i thought since i was already on the premisies my time would be counted from when I got there. Overeall great place

Ricardo M. | First Impressions |
Rating:

This Uhaul North Bergen location is very convenient . very clean , neat , it is big , competitive prices

William A. | First Impressions |
Rating:

Very friendly and personal service experience.

brayan a. | Overall Experience |
Rating:

Clean place ... friendly people

Chabiraj S. | First Impressions |
Rating:

Customer did not leave a comment.

adrienne l. | First Impressions |
Rating:

Michael the manager was very helpful at a time that can be very stressful

million n. | First Impressions |
Rating:

Very clean and well maintained facility.

james c. | First Impressions |
Rating:

Customer did not leave a comment.

Justin L. | First Impressions |
Rating:

Michael and the rest of his team were very helpful and accommodating. Everything was well maintained and explained very well.

joe d. | First Impressions |
Rating:

Customer did not leave a comment.

Humberto H. | Overall Experience |
Rating:

Michael and the whole team are committed to providing great customer service.

Rabindranauth D. | Overall Experience |
Rating:

Customer did not leave a comment.

delores e l. | First Impressions |
Rating:

Customer did not leave a comment.

Hyun Kyung K. | First Impressions |
Rating:

Customer did not leave a comment.

Tomika C. | Overall Experience |
Rating:

Customer did not leave a comment.

Kevin L. | Overall Experience |
Rating:

Customer did not leave a comment.

Nelson j P. | Overall Experience |
Rating:

Very easy to entry and clean place nice and friendly people fast to store your things

Rabindranauth D. | First Impressions |
Rating:

Customer did not leave a comment.

Edward M. | First Impressions |
Rating:

Customer did not leave a comment.

Jorge M. | Overall Experience |
Rating:

Customer did not leave a comment.

adrian h. | Overall Experience |
Rating:

Customer did not leave a comment.

Brendan W. | Overall Experience |
Rating:

Extended access hours past 10 pm would be nice

BRIELLE H. | Overall Experience |
Rating:

Rude employees, different information about charges.

Henry A. | First Impressions |
Rating:

Customer did not leave a comment.

mariano p. | First Impressions |
Rating:

Customer did not leave a comment.

Marco L. | Overall Experience |
Rating:

Customer did not leave a comment.

Brendan W. | First Impressions |
Rating:

The only thing that could make this better would be expanded access hours

michael a. | Overall Experience |
Rating:

Customer did not leave a comment.

Dara S. | Overall Experience |
Rating:

Customer did not leave a comment.

Lauren G. | First Impressions |
Rating:

Janeese at the front customer office was extremely helpful and friendly. She was so pleasant in her demeanor and went out of her way to ensure I had everything I needed at setup. Would highly recommend!!

Christine T. | First Impressions |
Rating:

Very slow check in. Was horrible. Systems were down. I tried to pay cash for my lock and it still took forever. Manager was nice. Facility was sparkling clean.

Lisa C. | Overall Experience |
Rating:

The people who work in this office as in the one in Ocala Florida all deserve raises. They Go above and beyond. Extremely competent and friendly and knowledgeable

Rafi Y. | First Impressions |
Rating:

Ynesse was great. She was professional and very nice to work with. Clear and patient

adriana b. | First Impressions |
Rating:

Good service

Carlos A. | First Impressions |
Rating:

That's why I always return and use the service at this location Jacob was superb very friendly,efficient, and had a great attitude even know its was january1 people like him are great for any busines

Shelley G. | First Impressions |
Rating:

Quick, courteous, professional, and pleasant experience from customer service to storage experience.

Glam S. | Overall Experience |
Rating:

Manager was very rude. The place at night didnt have light very scary. Had to use cellphone to use flashlight and very dirty no maintenance for the expectation for the amount you pay.

natalia carolina r. | Overall Experience |
Rating:

I was completely over charge !!! Manager Michael Araujo, wasn’t helpful or emphasized. I’ve used this company before in Others states and it’s the first time that I feel so over charge & disappointed

ALVERN S. | Overall Experience |
Rating:

Great and convenient facility

servia m. | Overall Experience |
Rating:

Perfect

Paulette P. | First Impressions |
Rating:

Staff was very professional and courteous great team..

juan s. | First Impressions |
Rating:

My experience was very nice, considering the amount of stress dealing with the moving process. The staff was very professional and helpful.

christopher W. | First Impressions |
Rating:

Everyone's help was exceptional. I was made to feel welcomed and accommodated at this facility.

boris i. | Overall Experience |
Rating:

. . .

Rachel R. | First Impressions |
Rating:

The online interface is clunky and about 10 years behind the times. It was frustrating to use. The car tow trailer we used was faulty. I was overcharged for insurance while the truck was stored for 5

Patricia D. | Overall Experience |
Rating:

Pleasantly surprised. Overall experience went well from renting a truck to the storage. Clean facilities as well which was important for me for the storage unit.

yisbet p. | First Impressions |
Rating:

Excellent service

Transcontinental Gas PIPE L. | Overall Experience |
Rating:

Excellent service

dionis b. | Overall Experience |
Rating:

My only issue was that the roll away later was broken and every time I rolled it to get up to my storage unit it was uneven almost causing me to fall.

emma p. | First Impressions |
Rating:

Very polite and courteous service .. will use again and refer customers!

Blas S. | Overall Experience |
Rating:

Can you plz signal access to premises from tonelly ave south by 67 st

ralph r. | Overall Experience |
Rating:

Good

Carlos M. | First Impressions |
Rating:

Great Service and very Friendly

mark m. | Overall Experience |
Rating:

Good experience

Jose S. | First Impressions |
Rating:

I've never had a more upseting and frustrating experience than the one I had at Uhaul Yesterday, this space won't be enough to explain my frustration. It will be helpful if someone contact me.

victor c. | First Impressions |
Rating:

The agent is a excelente person

cesar a. | Overall Experience |
Rating:

Good!!! Ezcelent services Thanks.

debora y. | First Impressions |
Rating:

Everyone was really helpful and kind! Thank you!

Jeffrey M V. | First Impressions |
Rating:

I was pleasantly surprised by how efficient and friendly this place was. I rented a truck and a storage unit. Everything went flawlessly.

peidong y. | First Impressions |
Rating:

Friendly and efficient staff.

kristal b. | Overall Experience |
Rating:

Very horrible service... it’s not my first time renting a Uhaul or renting out a storage unit from this place and it’s the first time I had a horrible experience with the Uhaul renting truck

Paul P. | First Impressions |
Rating:

Awesome team and experience!

Yesenia S. | First Impressions |
Rating:

Everything was great, the only thing that would of made it excellent was if i had gotten the one free month at the beginning instead of as the second month.

Rose T. | Overall Experience |
Rating:

It was a great benefit to be granted a free month of storage with my rental. Unfortunately, I am unable to afford anything longer. The staff was attentive, personable and professional.

LORENA R. | Overall Experience |
Rating:

uhaul charge the monthly payment even when l let know l move out l hope so they return my money

Alexander B. | Overall Experience |
Rating:

Everyone were very helpful!

Byron W. | First Impressions |
Rating:

Great staff. Was very helpful and kind even as they were trying to close out for the day. Storage facilities are VERY clean.

shankar d. | Overall Experience |
Rating:

All good

francisco t. | First Impressions |
Rating:

The lady that took care of me was excellent and answered all my questions like a pro !!

Charlie J. | Overall Experience |
Rating:

Sensors for lighting could be better otherwise great place for storage

jorge m. | Overall Experience |
Rating:

Very nice staff 👌

Harold P. | First Impressions |
Rating:

The truck went fine no issues there. But the front desk people really should only deal with client in front of them. There were too many times where I was put in hold while in the phone

yanna a. | First Impressions |
Rating:

He was very polite.

Josephina F. | Overall Experience |
Rating:

N/A

Dmitry K. | Overall Experience |
Rating:

Very helpful staff

vanessa a. | Overall Experience |
Rating:

Horrible service. Will never rent a storage at your Facility again.

Mayk H. | First Impressions |
Rating:

Staff were professional . Only draw back was ramp was covered with snow and ice . Moving my things was challenging . Did drop my dresser on floor because of it .

ASAP R. | First Impressions |
Rating:

The staff of U-Haul are simply the best.Very attentive and professional. We at ASAP Road service will like to give thanks to all your staff.

elizabeth c. | First Impressions |
Rating:

The manager michael was great on the day I made my reservation. They had issues finding my reservation but they helped me to the best of their ability to get that fixed.

jorge m. | First Impressions |
Rating:

Very nice 👌😊 The best service I will recommended ty

Jake B. | Overall Experience |
Rating:

Haven't had great experiences with U-Haul lately but this one went very well. I had some very strict windows and the driver ensured he could accomplish the job and keep me out of trouble. many thanks!

Nila S. | First Impressions |
Rating:

Place is amazingly clean, staff is friendly and accommodating. Love this place!

Rosanna P. | First Impressions |
Rating:

Their service and the employees are absolutely helpful!

CLEVELAND B. | Overall Experience |
Rating:

GM Micheal Aroujo is Great....Thats all i will say

Kevin C. | Overall Experience |
Rating:

Everything went smoothly but there was no one present on site to assist with U-Box once set outside for our access/entry.

scott e. | First Impressions |
Rating:

Safe storage gave me a cheaper price for a 10x10, got charged a lot for a simple small move never again very difficult to access property

louie w. | First Impressions |
Rating:

I’ve never been more Satisfied to any other U-Haul storage or any other you or any other stores like the one in North Bergen U-Haul storage it every which way that they could be satisfied me very well

edagar l. | First Impressions |
Rating:

Good customer service awesome.

marcos c. | First Impressions |
Rating:

One of the advantages a storage facility should have if a customers option of whethe they want to have automatic payment or not. this place just dosent give you that option, so the customer is forced

Derek I. | Overall Experience |
Rating:

WAY too many issues and not enough space allowed. Needed to involve corporate got no help. Don't appreciate coercion tactics and lies by agents. DO NOT USE THESE PEOPLE FOR U-BOX MOVES!

Juan A. | Overall Experience |
Rating:

Front desk employees using cell phones while customers are waiting to be serve it is unacceptable and even worse when are dealing with personal issues that no one is interested to know

Jeanine B. | Overall Experience |
Rating:

Thank you!

jasmine g. | Overall Experience |
Rating:

Always received great help from everyone!

Lucila D. | Overall Experience |
Rating:

Muy agradecida es la primera vez que uso el servicio de U-haul, excelente servicio. Lo recomiendo cien por ciento. Gracias.

Felipe V. | Overall Experience |
Rating:

At this location, it seems pretty standard for all employees to just seem careless and rude. I’m always uncomfortable when getting to this location and I never see a smile in any employees faces

ADRIANA B. | Overall Experience |
Rating:

Good service.. Thank you

Ashraf K. | Overall Experience |
Rating:

Thank you for everything

abigail h. | Overall Experience |
Rating:

The storage has everything I need both the service and staff. Thank you

Stefan F. | Overall Experience |
Rating:

no further comments

michael s. | Overall Experience |
Rating:

The absolute best part of this facility is the manager Michael. It is purely because of him that I would return and recommend this place. You cannot do any better.

Tom R. | Overall Experience |
Rating:

Nice and friendly service.

Gilbert D. | Reservation |
Rating:

Absolutely horrible. They did not even look at me when I came in to tell me they were busy. Both were on the phone. When one was finally ready she didn't want to help me and passed me over.

paul o. | Overall Experience |
Rating:

This was done by telephone and online. I did not visit the facility. Maybe an additional answer of Does Not Apply should be added to the Rating Questionnaire.

Edgar Z. | Overall Experience |
Rating:

Michael is the best

Taj madona M. | Overall Experience |
Rating:

Everytime I have went to this specific UHaul, I get treated amazingly. Michael the manager and his staff are attentive, helpful and do a great job keeping the facility and the trucks clean.

SHIQI D. | Overall Experience |
Rating:

good

Felipe V. | Reservation |
Rating:

Facility is great. The only downside are the employees who always seem to be unhappy and bored. That genuine extra smile would go places

Christopher T. | Overall Experience |
Rating:

Had an average experience

michael a. | Overall Experience |
Rating:

Great location

Robinson D. | Reservation |
Rating:

Front desk clerk notified me I would not be eligible for 1 month free because I rented U-Haul van from Jersey City location.

yoshiki h. | Overall Experience |
Rating:

   Excellent                   

Neil M. | Overall Experience |
Rating:

Get staff Thanks!

Carmella R. | Overall Experience |
Rating:

great

Robert Y. | Reservation |
Rating:

Dina was very pleasant and helpful

Chris M. | Overall Experience |
Rating:

wagner did a great jb

EUGENIA H. | Reservation |
Rating:

The location was clean, the staff was friendly and helpful explaining the procedures. I would recommend this storage location.

June S. | Overall Experience |
Rating:

Wagner gave some of the best customer service I have seen in any industry. He was totally on top of things; always knew exactly what was going on; always helpful. Highly recommend him.

Fransheska C. | Overall Experience |
Rating:

The lady manager was rude and disrespectful and everyone called 24/7 for payments, it was super annoying. When I went to take my stuff out , they gave us a hard time . Wouldn’t EVER use this again

steven v. | Overall Experience |
Rating:

Speedy customer service. Always a smiling staff. Profesional and knowledgeable.

David L. | Reservation |
Rating:

My confirmed 24h access was not processed on THE DAY OF MY MOVE. I spent hours packing to get there and get Access Denied. Site nor GM have responded 2 days now. Horrible.

aricapa v. | Overall Experience |
Rating:

U-HAUL the best!!!

vijay p. | Reservation |
Rating:

Nice & good

EMMA Y. | Overall Experience |
Rating:

This store’ all staffs are so nice and helpful

Andrew H. | Overall Experience |
Rating:

We rented to uhaul boxes and Wagner was great to work with picking them up and dropping them off.

LEAH F. | Overall Experience |
Rating:

Was very satisfied from the time I pulled up til the time I moved out. The staff had always been the best part and very professional and helpful.

nairoby d. | Overall Experience |
Rating:

The representative and manager at this organization are very unprofessional.

Jose S. | Overall Experience |
Rating:

I have only one suggestion, the lights turn off too soon and I had to walk to the end of the corridor many times to activate the motion detector. They should last longer

karina g. | Overall Experience |
Rating:

Great

DONALD P. | Overall Experience |
Rating:

The staff was very supportive and clear

Carla D. | Reservation |
Rating:

Terrible customer service and the attitude of the folks on site was the worst I've experienced. Acting as if my call and appearance there was a nuisance to their day.

Moti T. | Overall Experience |
Rating:

A

Carmen B. | Overall Experience |
Rating:

No good service

Libby M. | Overall Experience |
Rating:

Michael was extremely helpful and went ‘the extra mile’ to make things more convenient for me to pick up my U-box and U-Haul truck at the same location.

nury t. | Overall Experience |
Rating:

It was my first time renting an storage,and the staff was so friendly, professional and explain me everything. I feel so comfortable and I'll recommend to a family and friends.

nidia r. | Reservation |
Rating:

Customer service is a little slow.

Alien T. | Overall Experience |
Rating:

Wonderful service great experience...

Sophonie S. | Overall Experience |
Rating:

Staff was rude and uncaring. I called to confirm a time to unload my ubox and was told that it would be outside. When I arrived, it was still in the warehouse. Will never use uhaul ever again.

Julio C. | Overall Experience |
Rating:

Great facilities but unfriendly staff.

Nina K. | Overall Experience |
Rating:

No further comments.

Mary G. | Overall Experience |
Rating:

I would have stayed at your facility if you were in my hometown! I loved your facility but needed to be closer to home.

jonathan r. | Overall Experience |
Rating:

Lady at front desk sent a helper to take pictures of storage, sine u had my 2 year old son. She didn’t make me walk back downstairs - this is customer service

pedro m. | Overall Experience |
Rating:

None

anthony k. | Overall Experience |
Rating:

A most friendly & professional staff!

steven B. | Overall Experience |
Rating:

excellent U-haul storage facility. Clean, new...very helpful staff and great hours!

annie l. | Overall Experience |
Rating:

Great

MICHAEL L. | Overall Experience |
Rating:

Friendly, helpful, and attentive.

Yasuyoshi K. | Overall Experience |
Rating:

Very good

No reviews have been submitted for this location.

Back
To Top