Customer Reviews for U-Haul Moving & Storage of North Columbus at The Landings

1,433 reviews

2500 Airport Thruway   Columbus, GA 31904

(706) 405-7153

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(706) 405-7153

2500 Airport Thruway
Columbus, GA 31904

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Conrad M. 
Rating:
5.0

Doing great !

Tim T. 
Rating:
5.0

Customer did not leave a comment.

Angam A. 
Rating:
5.0

Customer did not leave a comment.

MELVYN J. 
Rating:
5.0

Customer did not leave a comment.

WAYNE B. 
Rating:
5.0

I don't know of any way to improve the return process at this location.

Richard M. 
Rating:
2.0

Truck barely accelerated and used a lot of gas. Mobile pick up did not work and after hours drop off took over 40 minutes

Latasha M. 
Rating:
5.0

No recommendations for next time. Everyone was so nice and friendly. Thanks for helping me!!

CAROL A. 
Rating:
5.0

Customer did not leave a comment.

NORMAN C. 
Rating:
5.0

Customer did not leave a comment.

JAMES J. 
Rating:
5.0

The 24-hour access device did not work for me and one of the garage doors were stuck up, but other than that the facility was great and the staff was very helpful. They got me in a truck and a storage area quickly.

Brandon W.  |  Overall Experience 
Rating:
5.0

Everything worked out really well. Great job.

BRANDON W. 
Rating:
5.0

The general manager was very accommodating and fixed all the issues I had! Five star treatment! Five star rating! Would recommend to anyone moving to or from Columbus area!

MATTHEW D. 
Rating:
5.0

Customer did not leave a comment.

Timothy G. 
Rating:
5.0

Nothing

CHARLES G. 
Rating:
5.0

Customer did not leave a comment.

ALYSSA W. 
Rating:
5.0

Great customer service from employees. Love this location!

Michael W. 
Rating:
3.0

Letting your customer know the night before if the truck is available. I had to change my locations 3 times and went out of my way from the direction I was actually moving to.

raven D. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Great crew!!!

CLARENCE H. 
Rating:
5.0

Customer did not leave a comment.

COURTNEY C. 
Rating:
5.0

Customer did not leave a comment.

KELLY K. 
Rating:
4.0

Some of the staff need to be train a little more before they do things on there own. Some things was not told to us properly. One on the lock second we needed a card to go into storage not just a code.

Jessica S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

Everything was good. Good instructions and helpful advice.

THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

VICTOR V. 
Rating:
5.0

Customer did not leave a comment.

Sharon P.  |  First Impressions 
Rating:
5.0

Cleanest and most secure storage facility I have found. Would highly recommend. Prices are very competitive.

Michael S.  |  First Impressions 
Rating:
5.0

AC in truck was not cool

Jenny M. 
Rating:
5.0

Customer did not leave a comment.

Rene R. 
Rating:
5.0

Staff was excellent and friendly.

MATTHEW S. 
Rating:
5.0

Customer did not leave a comment.

Timothy M.  |  Overall Experience 
Rating:
5.0

Great customer service.

ROGER L. 
Rating:
5.0

Customer did not leave a comment.

QUEST C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DANA H. 
Rating:
5.0

Customer did not leave a comment.

HERSHEL H. 
Rating:
3.0

Just keep bein awesome.

Brian G. 
Rating:
5.0

Customer did not leave a comment.

kelvin B. 
Rating:
5.0

Customer did not leave a comment.

DEBRA T.  |  Overall Experience 
Rating:
5.0

Extend the canvas pull for the rear door to make it more reachable. Too high to grab from the ground level.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN W. 
Rating:
5.0

Customer did not leave a comment.

Denise P. 
Rating:
5.0

Customer did not leave a comment.

TOI F. 
Rating:
5.0

Thank you for your excellent and friendly service. The staff was amazing.

LINDA H.  |  Overall Experience 
Rating:
5.0

100% would recommend. Both the owner as well his employees were great to work with and I went there several times to pick up items and ask for advice for my move. I would recommend this location to anyone in the Columbus area or moving there who is looking for helpful people to assist with moving.

RAUSHAID P. 
Rating:
5.0

Customer did not leave a comment.

KALFEE P. 
Rating:
5.0

Customer did not leave a comment.

Willaim H. 
Rating:
5.0

Awesome service

RENE R. 
Rating:
1.0

I reserved a car trailor on Tuesday at 6:07 pm EST. I was told I'd have a car trailor at 9:00am EST on Thursday. I was there at 9am. I waited patiently while the only employee working the front counter finished the two in front of me. Finally it was my turn,…… I gave him my reservation information. I watched as he became distressed. He then walked outside to verify my trailor was there. NOPE He came back in with a “lost as a fart in a whirlwind” look on his face. He then went and got his manager,…..who proceeded to give me the standard bullshit line. There was a mix up. Not having a trailor on time cost me time I needed to bring one of two cars to the shop. Someone owes me a FREE rental. I'll wait for your response Rick Johnson 706-527-7365 They found me a trailor at another location.

RICKY J. 
Rating:
5.0

Customer did not leave a comment.

JOE W. 
Rating:
5.0

Customer service was great

LENTON P. 
Rating:
5.0

The man in Columbus went over the top to help me in anyway he could. The Radcliff service was also friendly and quick. Thanks guys.

JOSEPH S. 
Rating:
5.0

Excellent Team! Love the convenience of driving in to the facility

SHANTRESS J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONALD H. 
Rating:
5.0

Customer did not leave a comment.

diamond h.  |  First Impressions 
Rating:
1.0

I ARRIVED THE DAY AFTER I RENTED THE TRAILER AND AN EMPLOYEE TOLD ME I WAS GOOD TO GO. HE LOOKED AT MY PAPERWORK AND TOLD ME HE REGISTERED AS RETURNED. TWO DAYS LATER I GET A VOICE MAIL FROM THE SAME LOCATION STATING I DID NOT RETURN THE UNIT. I TOLD HIM I DID THE NEXT DAY AFTER THE INITIAL RENTAL AND THEN I GET AN EMAIL 30 MINUTES LATER THAT MY TRAILER WAS RETURNED. THANK GOD THEY DIDNT REPORT IT STOLEN.

Javier G. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
5.0

Customer did not leave a comment.

DEREK D. 
Rating:
4.0

Customer did not leave a comment.

CALVIN T. 
Rating:
5.0

So when you deliver truck back they don't take the money out right away, but overall no issues renting out and no issues bringing truck back for return. Nice team members, they make sure everyone is taking care of and if they are all busy they do tell you that they will be with you and not just leaving you hanging like other places do. Customers are a priority at this location compared to others. Will be renting from this exact location more! Keep it up!

JADELYNN T. 
Rating:
5.0

Customer did not leave a comment.

Chetan D. 
Rating:
5.0

Aaron was super nice and thorough!

JOvanna G. 
Rating:
5.0

Great service

Hal W. 
Rating:
5.0

Customer did not leave a comment.

CORY E. 
Rating:
5.0

Customer did not leave a comment.

JOHN F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Walter G. 
Rating:
5.0

Everyone was very helpful and nice did a walk thur showed me where the bathroom were and how to put my lock on my unit very helpful...

Linda H.  |  First Impressions 
Rating:
5.0

Everyone was very helpful and the facilities have exceeded my expectations. I highly recommend.

MICHAEL T.  |  First Impressions 
Rating:
5.0

No room for improvement. Customer service was great!!

STEPHEN S. 
Rating:
4.0

Customer did not leave a comment.

Stephen A.  |  First Impressions 
Rating:
5.0

Truck ran a little rough, but got the job done.

PHILLIP P. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

Customer did not leave a comment.

GARY B. 
Rating:
5.0

Customer did not leave a comment.

Shatara B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Luddie R.  |  Overall Experience 
Rating:
5.0

From picking up the 20 ft moving truck at the Landings in Columbus GA to dropping it off almost 800 miles later at the U-Haul location in Lake St. Louis MO, our experience was excellent all the way around. The truck was clean, well-maintained and drove well, and U-Haul personnel were friendly and helpful when we had to change the pick up date and drop off date a couple of different times. Great cjob!

BRUCE E. 
Rating:
5.0

Awesome experience!

JERRY W. 
Rating:
5.0

Great customer service

ROGER L. 
Rating:
5.0

It was so nice I love it keep up the good work.Cassandra Carey

Cassandra C.  |  Overall Experience 
Rating:
3.0

This location was adequate and helpful in their service; though I was told I'd be receiving my money back for the product not delivered and haven't been.

JESSE S. 
Rating:
5.0

Customer did not leave a comment.

ANGELA D. 
Rating:
5.0

Customer did not leave a comment.

MELISSA G. 
Rating:
5.0

Customer did not leave a comment.

EDWIN E. 
Rating:
5.0

Customer did not leave a comment.

George C. 
Rating:
5.0

For the most part the rental experience from making an online reservation, to picking up the U-Haul, to returning it was a success. The blankets/pads however was of the quality that left lots of lint on my light-colored, fabric couch and loveseat. Otherwise, the rental experience was fantastic!

Elaine R. 
Rating:
4.0

I had issues with my phone number. It was entered wrong and had problem when I called for information. After two attempts it was changed. Rented a trailer Tuesday and it still had the wrong phone number.

Denvel M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANNY P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

TAYLOR H. 
Rating:
5.0

The cleanest facility I have ever been in Great sense of secury! People dealt with were super nice a pleasant experience!! Would give more stars if I could!!!

Patricia S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARC M. 
Rating:
5.0

Overall it was the BEST move by far!!I couldn't be more pleased! Everyone should use this location!!From the van to the storage unit was a pleasant transition!!

Patricia S. 
Rating:
5.0

Customer did not leave a comment.

Bettina M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa B.  |  Overall Experience 
Rating:
1.0

1) The manager and staff were courteous. 2) Upon arrival my parts were not there. After a call he said they would arrive today and they would install today. 3) I was supposed to receive a call but did not, so I returned at 6:30 4) They did not know how to do the wiring, so they did not, although they did something, because... 5) I have an ABS and Tail-Light warning on my dash that I never had. 6) Finally, there was a new and terrible rattle under the car. After examination the next day I found both muffler heat shields were bent backwards crushed between the muffler and the floor pan. I have clear photos. 7) Now I have to get wiring done elsewhere... Overall a very poor experience, and ultimately will cost me more money and time than if I'd have gone to my car dealer.

John L. 
Rating:
5.0

Employees were very helpful & friendly!

BRIDGETT M. 
Rating:
5.0

Probably having more personnel during the day as it gets really at times.

CARLOS M. 
Rating:
5.0

Really appreciate the staff ...Mr. Aaron was very helpful and really assisted me at the time of need...Thank you sir again I can't say thank you enough-

MONICA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Curtis M.  |  Overall Experience 
Rating:
3.0

Have more service equipment for the customers. There was no dolly available for use when I had already requested one for my reservation. Also, when reserving storage space and rental vans over the phone, double check with the customer that the drop off location is able to have trucks/Van's dropped off. I had to change locations because the Uhaul place I used for storage did not accept truck drop offs, but I did not know until the day I picked up the truck.

Sydney S. 
Rating:
5.0

Customer did not leave a comment.

DWIGHT H. 
Rating:
4.0

* Front wheel alignment needs to be done on this vehicle. * Check the transmission as well. * This vehicle does not handle well on the road. * Please perform maintenance services on this vehicle immediately.

FREDDIE D. 
Rating:
3.0

I didn’t use the truck because I have some issues with it. Waste of money. I also never viewed the storage. I just want a refund.

Tazanea M.  |  Overall Experience 
Rating:
5.0

More flexible days

JEREMY W. 
Rating:
5.0

Customer did not leave a comment.

SIMON G. 
Rating:
4.0

Good experience at the facility with the exception of I experienced both drive-in doors being open for business on only one (1) day. With one door being open, a couple of times made it difficult to move in and out of storage.

james m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony W. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

It's not fair if you return the truck with more gas than you began with and not be credited for the extra guys, but uhaul will be quick to charge outrageous fees if one brings back a truck below than what they started with.

Jonathan C. 
Rating:
4.0

Customer did not leave a comment.

Christina B. 
Rating:
5.0

More customer service stations!

STEPHANIE S. 
Rating:
4.0

Customer did not leave a comment.

connie c.  |  First Impressions 
Rating:
4.0

Return area was definitely crowded before office hours began.

Chuck E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINDA H. 
Rating:
5.0

Customer did not leave a comment.

ROY G. 
Rating:
5.0

💕💯

LAQUISHA T. 
Rating:
5.0

Love this place. Staff is very friendly and helpful!

Misty f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley W. 
Rating:
4.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Have dropped a U-Haul off 3 times recently at this location and everything was seamless. Excellent customer service!

Darrell S. 
Rating:
4.0

Customer did not leave a comment.

FLOYD G. 
Rating:
5.0

Customer did not leave a comment.

AMY F. 
Rating:
5.0

Everyone was very helpful and very professional, courteous and kind.

DONALD M. 
Rating:
5.0

Not a thing everyone that worked there was friendly and very knowledgeable of everything that would help us in our move. Thank You For The Help Patricia D. Dillard

PATRICIA D. 
Rating:
5.0

Customer did not leave a comment.

KHINA D. 
Rating:
5.0

Customer did not leave a comment.

Samantha P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA G.  |  First Impressions 
Rating:
5.0

Ms. Lisa was very friendly and helpful. I appreciate her help with everything.

Richard T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

theresa m.  |  Overall Experience 
Rating:
4.0

I rate the facility clean and maintained for the inside of the facility. However, there were 2 Van bays that were not accessible due to broken doors. They may have just been broken but not having access to 2 bays....

Serena B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jimmy B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Janice L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HENRY B.  |  First Impressions 
Rating:
5.0

The GM, Aaron provided excellent customer service skills and also showed his knowledge of the options provided!

Daneshia R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dana c.  |  First Impressions 
Rating:
5.0

My experience renting a storage unit at this location was very pleasant. The manager was very accommodating and made an effort to resolve issues.

Priscilla W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

theresa m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph S.  |  First Impressions 
Rating:
5.0

Aaron is very very great highly recommend

Jasmine N.  |  First Impressions 
Rating:
5.0

Major Physical &Mental & Personal Life Challenges Staff very content patience and kind and overall professional

Zanetta O.  |  First Impressions 
Rating:
5.0

The man that help me was nice and friendly

Brenda J.  |  First Impressions 
Rating:
5.0

Both guys aaron and the guy with glasses were great!!

Thomas C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Martha J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

kiana b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Treasure D.  |  Online Move In 
Rating:
5.0

Excellent customer service.

Shirley S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Saul r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nicole t.  |  First Impressions 
Rating:
5.0

The staff was very friendly.

VICTOR B.  |  First Impressions 
Rating:
5.0

First rate. I feel very secure in leaving my belongings in their care.

Charles V.  |  First Impressions 
Rating:
5.0

Great job Team. Hang in there

Clarence H.  |  First Impressions 
Rating:
5.0

I am extremely happy with my decision of coming to Uhaul! I’m able to pull into a bay super close to my unit AND flatbed carts?!? Yes!!!

PATRICIA D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lashon t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHALA F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SUSAN P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katherine B.  |  Online Move In 
Rating:
5.0

I have my paperwork at home so not sure the name of the gentleman that assisted me, but he was extremely professional and explained the whole process with patience!!

tanji m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wanda B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kala B.  |  First Impressions 
Rating:
4.0

Needed more help, there was a line forming while we were being assisted. Made the guy attended to us a little nervous but he still handled us professionally and efficiently.

Ashley M.  |  First Impressions 
Rating:
5.0

Excellent customer service. Everything we needed to successfully move was available to us during our move. Highly recommend this Uhaul company site to all.

Jennifer B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Curtis M.  |  First Impressions 
Rating:
5.0

Jeffrey that assisted me was very informative and friendly. Great customer service!

Niki H.  |  First Impressions 
Rating:
5.0

By far the easiest and best experience I have ever had with a move in. All completed on-line, so I just showed up and went right to my unit. The facility was clean, climate controlled and the use of the free carts was a major plus!

Mark B.  |  Online Move In 
Rating:
5.0

Jeffrey was Awesome! Very engaging. Great customer service even with system issues.

Felicia S.  |  Online Move In 
Rating:
5.0

Charles Sanders, the young man working, was very helpful and polite!

Chuck E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph C.  |  First Impressions 
Rating:
5.0

Aaron was very helpful. He made my experience great

Linda M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Geri B.  |  First Impressions 
Rating:
5.0

Aaron was polite and made the moving experience painless!

Roy M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew P.  |  Online Move In 
Rating:
5.0

Top notch facility, climate controlled for real, staff is very friendly and helpful, discounts are great and it’s clean and laid out well!!

Angie C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Georgia M.  |  First Impressions 
Rating:
5.0

Jeffery is an amazing asset to the U-Haul family. He made the end of my move the most pleasant and supportive experience I have ever had! The staff was friendly and efficient and I thoroughly appreciated their knowledgeable service. I cannot say enough good things about that location. I want U-Haul to know and acknowledge their invaluable locations and this is one of them! Thank you to Jeffery and his staff. I didn't think i'd be laughing and happy after dropping off my equipment, but I did and it was just what I needed. Thanks guys!

Bethany P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHARLES-debbi B.  |  First Impressions 
Rating:
5.0

I visited the U Haul self-storage and compared it to the one I was using. I was very pleased with the representative, he explained everything in detail & showed me a space I was interested in. I decided to change storage companies as I got more space, first month free rent, & the monthly fee is about what I was paying plus more space. It is very conveniently located, staff was very friendly & helpful when I moved in. Yes, I highly recommend this company to anyone!

Carol B.  |  First Impressions 
Rating:
5.0

The staff members were outstanding and on point!!!

leyla C.  |  First Impressions 
Rating:
5.0

Rodney Was exceptional he provided outstanding customer service and made sure the process went smoothly!

Alexis S.  |  First Impressions 
Rating:
5.0

The young lady who helped us on Sunday was so professional and nice. She was so helpful and friendly.

Rickey D.  |  First Impressions 
Rating:
5.0

Tiffany was amazing. She was extremely helpful and knowledgeable and was just overall great at her job. Storage facility was clean and nice. Will definitely recommend to others!

Marla D.  |  First Impressions 
No reviews have been submitted for this location.

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