Customer Reviews for U-Haul Moving & Storage of North Columbus at The Landings

1,357 reviews

2500 Airport Thruway   Columbus, GA 31904

(706) 405-7153

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(706) 405-7153

2500 Airport Thruway
Columbus, GA 31904

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

From picking up the 20 ft moving truck at the Landings in Columbus GA to dropping it off almost 800 miles later at the U-Haul location in Lake St. Louis MO, our experience was excellent all the way around. The truck was clean, well-maintained and drove well, and U-Haul personnel were friendly and helpful when we had to change the pick up date and drop off date a couple of different times. Great cjob!

BRUCE E. 
Rating:
5.0

Awesome experience!

JERRY W. 
Rating:
5.0

Great customer service

ROGER L. 
Rating:
3.0

This location was adequate and helpful in their service; though I was told I'd be receiving my money back for the product not delivered and haven't been.

JESSE S. 
Rating:
5.0

Customer did not leave a comment.

ANGELA D. 
Rating:
5.0

Customer did not leave a comment.

MELISSA G. 
Rating:
5.0

Customer did not leave a comment.

EDWIN E. 
Rating:
5.0

Customer did not leave a comment.

George C. 
Rating:
5.0

For the most part the rental experience from making an online reservation, to picking up the U-Haul, to returning it was a success. The blankets/pads however was of the quality that left lots of lint on my light-colored, fabric couch and loveseat. Otherwise, the rental experience was fantastic!

Elaine R. 
Rating:
5.0

Customer did not leave a comment.

DANNY P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

TAYLOR H. 
Rating:
5.0

Customer did not leave a comment.

MARC M. 
Rating:
5.0

Overall it was the BEST move by far!!I couldn't be more pleased! Everyone should use this location!!From the van to the storage unit was a pleasant transition!!

Patricia S. 
Rating:
5.0

Customer did not leave a comment.

Bettina M. 
Rating:
1.0

1) The manager and staff were courteous. 2) Upon arrival my parts were not there. After a call he said they would arrive today and they would install today. 3) I was supposed to receive a call but did not, so I returned at 6:30 4) They did not know how to do the wiring, so they did not, although they did something, because... 5) I have an ABS and Tail-Light warning on my dash that I never had. 6) Finally, there was a new and terrible rattle under the car. After examination the next day I found both muffler heat shields were bent backwards crushed between the muffler and the floor pan. I have clear photos. 7) Now I have to get wiring done elsewhere... Overall a very poor experience, and ultimately will cost me more money and time than if I'd have gone to my car dealer.

John L. 
Rating:
5.0

Employees were very helpful & friendly!

BRIDGETT M. 
Rating:
5.0

Probably having more personnel during the day as it gets really at times.

CARLOS M. 
Rating:
3.0

Have more service equipment for the customers. There was no dolly available for use when I had already requested one for my reservation. Also, when reserving storage space and rental vans over the phone, double check with the customer that the drop off location is able to have trucks/Van's dropped off. I had to change locations because the Uhaul place I used for storage did not accept truck drop offs, but I did not know until the day I picked up the truck.

Sydney S. 
Rating:
5.0

Customer did not leave a comment.

DWIGHT H. 
Rating:
4.0

* Front wheel alignment needs to be done on this vehicle. * Check the transmission as well. * This vehicle does not handle well on the road. * Please perform maintenance services on this vehicle immediately.

FREDDIE D. 
Rating:
5.0

More flexible days

JEREMY W. 
Rating:
5.0

Customer did not leave a comment.

SIMON G. 
Rating:
5.0

Customer did not leave a comment.

Anthony W. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

It's not fair if you return the truck with more gas than you began with and not be credited for the extra guys, but uhaul will be quick to charge outrageous fees if one brings back a truck below than what they started with.

Jonathan C. 
Rating:
4.0

Customer did not leave a comment.

Christina B. 
Rating:
5.0

More customer service stations!

STEPHANIE S. 
Rating:
5.0

Customer did not leave a comment.

LINDA H. 
Rating:
5.0

Customer did not leave a comment.

ROY G. 
Rating:
5.0

💕💯

LAQUISHA T. 
Rating:
5.0

Customer did not leave a comment.

Ashley W. 
Rating:
4.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Have dropped a U-Haul off 3 times recently at this location and everything was seamless. Excellent customer service!

Darrell S. 
Rating:
4.0

Customer did not leave a comment.

FLOYD G. 
Rating:
5.0

Customer did not leave a comment.

AMY F. 
Rating:
5.0

Everyone was very helpful and very professional, courteous and kind.

DONALD M. 
Rating:
5.0

Not a thing everyone that worked there was friendly and very knowledgeable of everything that would help us in our move. Thank You For The Help Patricia D. Dillard

PATRICIA D. 
Rating:
5.0

Customer did not leave a comment.

KHINA D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Jeff was courteous and helpful. Made the experience easy.

JOSEPH L. 
Rating:
5.0

The car hauler strap ratchets need to be lubed well before customer leaves lot. Straps took considerable amount of time to loosen. The ladies at my Uhaul took care of this once returned.

MARK A. 
Rating:
5.0

Great Service

KELLY B. 
Rating:
2.0

Communication

PATRICK J. 
Rating:
5.0

Hands down amazing drop off experience! The location was like going to a UHaul super center I was in complete awe. The check in was easy and to see owners out on the fore front and taking care of business was the cherry on top :)

STACIA R. 
Rating:
5.0

We were happy with the service and the equipment.

VICKI K. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Very friendly and helpful wonderful staff

PATRICIA L. 
Rating:
2.0

Customer did not leave a comment.

Jeanine T. 
Rating:
5.0

Customer did not leave a comment.

Darren S. 
Rating:
3.0

Customer did not leave a comment.

MARCIA B. 
Rating:
1.0

I was accused of stealing a truck before they verified that I actually dropped it off. I was also told I can no longer rent a van which I do frequently to move boxes and furniture. I normally use a debit card, I never stole or damaged any property. I was charged an extra day and should not have been. I also rented for 3 days and they forced me to take a two day rental. I felt discriminated against and treated and talked to VERY Poorly like I was a common criminal and I've never did anything to Uhaul. I was told I coul never rent a van again without a major credit card but I've been doing it for years

JEANINE T. 
Rating:
5.0

Customer did not leave a comment.

TAMMY B. 
Rating:
5.0

Great service, just what I needed when I needed it.

KRISTIN G. 
Rating:
5.0

Customer did not leave a comment.

LAMAR J. 
Rating:
3.0

Self check out and return did not work. Very inconvenient an hour wasted of limited time I had. Salesperson was very nice and patient.

CHERMAINE M. 
Rating:
5.0

All the ladies was very knowledgeable on their job and efficiency on everything .

JORGE D. 
Rating:
3.0

Customer did not leave a comment.

MILTON T. 
Rating:
3.0

Maybe give customer a reduction in price if truck is back before time.

DENISE P. 
Rating:
5.0

All these years renting UHaul (30 years). For the first time in my life, the guy who checked me in asked me how I was doing actually talking to me and really pleasant. The guy who I interacted was also amazing and pleasant too. Great too see still there are people who take a pride of what they are doing!!!! All my prior experiences with UHaul never experienced this. The way I felt was. “We have the best price, you need my truck, it is somewhere ther go find it, you better bring it right on time and better bring it clean, get out of my face now”

AHMET T. 
Rating:
5.0

Customer did not leave a comment.

THOMAS W. 
Rating:
4.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

GISELA C. 
Rating:
5.0

I reserved a furniture dolly to go along with truck and moving pads. When I checked in I was told there were no dollies available. Ended up not being a big deal, but worth mentioning had I needed to move a refrigerator.

Ron W. 
Rating:
5.0

The gentleman who helped me was awesome! Please remember, nowadays it's far more important for a company to be respectful and engaged with their customers than ever before. This guy fits the mark perfectly. Please extend my gratitude to him for his help with both the loading and return of the trailer. Thanks!

Carlton W. 
Rating:
5.0

Customer did not leave a comment.

Caleb W. 
Rating:
5.0

Customer did not leave a comment.

ALBERTOALVARO B. 
Rating:
5.0

Everything went well and it was an easy process.

SUSAN B. 
Rating:
5.0

First class location - Highly recommend.

ERNEST K. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR H. 
Rating:
4.0

Customer did not leave a comment.

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

TONYA M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL E. 
Rating:
5.0

This store is very clean and well organized. The staff is knowledgeable and extremely helpful. They are willing to go the extra mile to help with any issues. I always rent from U Haul. This location is the best one I have ever used. I even have my storage there. It is inside, safe and clean.

LINDA D. 
Rating:
5.0

Customer did not leave a comment.

BROOKS D. 
Rating:
3.0

The app process was extremely slow and I still had to go into the store and wait in line to pick up the keys. Waste of time. I could have just as easily booked online then went to the counter to do the less quicker. I gave an average score for the location, because it is average for the Uhaul stores I've been in. And the truck was clean, but, it felt like it needed new shocks. It was a rough ride.

Mandy C. 
Rating:
5.0

Signs telling you what to do.

Georgia B. 
Rating:
5.0

Customer did not leave a comment.

Debra T. 
Rating:
5.0

There were a couple of other locations a little closer but I'm glad I chose this one. Fast and easy return and the lady working outside was wonderful.

ALLEN W. 
Rating:
5.0

Customer did not leave a comment.

FELIX R. 
Rating:
5.0

Customer did not leave a comment.

BOBBIEJO P. 
Rating:
5.0

Great staff!

REBECCA H. 
Rating:
5.0

Customer did not leave a comment.

DENNIS M. 
Rating:
5.0

Everything went well

LARS J. 
Rating:
4.0

Customer did not leave a comment.

DENNIS G. 
Rating:
5.0

Customer did not leave a comment.

Kristopher B. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Great service pay them more!

ARSENIO F. 
Rating:
5.0

This is MY Uhaul store. Great service, facilities and equipment available at a reasonable price.

MANUEL R. 
Rating:
5.0

Customer did not leave a comment.

Larry A. 
Rating:
4.0

My return was for 9am on Sunday, and the location did not open until 9am. So i just assumed it would be fine to return at 9:30. Nope. I received a call from the location that I immediately called back and the woman was irritated that I was not there and repeated over and over that she needed my truck back “now,now,now” when I told her I was 5 mins away. I assumed they must've needed it for another rental. Upon arrival to the location they already had a parking lot full of every size truck and the return line already had 8 trucks in front of me. So when I walked inside there were two employees working the counter one female and one male. As i heard the woman speak, that was the one who was rushed and rude to me on the phone and she was giving the customer she was assisting with their rental a bit of an attitude as well. The gentleman behind the counter wrapped up with his customer and was much more pleasant and asked if i had any issues and took the keys from me and said my reciept will be coming via email and to have a great day.

PHUONG D. 
Rating:
5.0

Customer did not leave a comment.

REBECCA E. 
Rating:
5.0

Customer did not leave a comment.

JACKIE W. 
Rating:
5.0

Customer did not leave a comment.

Chad C C. 
Rating:
4.0

Well staffed, friendly and courteous..

Jose G. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY F. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY T. 
Rating:
5.0

Everything was spot on with my experience so hopefully the next customer has the same if not better.

Manuel R. 
Rating:
3.0

Your app is misleading in that it says to park in the location where I picked up the vehicle, however, upon returning the key to the employees inside, I was berated for not pulling it into the return lane. I explained about the app stating to return the unit to the space where I picked it up and mentioned that app is flawed if i did wrong and he said the whole system is wrong. He was agitated and it left a bad taste in my mouth and I was just thankful that it was not my wife returning the vehicle and being fussed at.

Dykes B. 
No reviews have been submitted for this location.

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