Customer Reviews for U-Haul Moving & Storage of North Pittsburgh

856 reviews

996 W View Park Dr   Pittsburgh, PA 15229
(At the entrance of the West View Park Shopping Center)

(412) 307-4977

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(412) 307-4977

996 W View Park Dr
Pittsburgh, PA 15229
(At the entrance of the West View Park Shopping Center)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great customer service

SCOTT P. 
Rating:
5.0

Customer did not leave a comment.

Natasha N. 
Rating:
5.0

Customer did not leave a comment.

Angelo D. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

I found the entire process on Sunday to be quick, efficient and easy. Will use this location again when needed. Thank you!

Lisa G. 
Rating:
5.0

Customer did not leave a comment.

Garland D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa H. 
Rating:
5.0

Excellent service! Friendly helpful personnel!

Allen G. 
Rating:
5.0

Customer did not leave a comment.

Nick A. 
Rating:
5.0

Customer did not leave a comment.

MARCUS M. 
Rating:
4.0

Customer did not leave a comment.

thomas K. 
Rating:
5.0

Great experience all the way around.

Diane V. 
Rating:
5.0

The people who work for uhaul were great. I had some issues with the app giving me errors when I tried to upload the pictures but everyone at uhaul was exceptional!

KATHY F. 
Rating:
5.0

The young men who signed us up were professional and courteous. Very pleasant experience.

ROSEMARY B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
5.0

Customer did not leave a comment.

Rajeev G. 
Rating:
5.0

This is the best rental and storage location I have ever dealt with! Excellent service by " Mike" who rented me the truck and a storage bin. The indoor storage complex is sparkling clean, high tech., and second to none. Keep up the great work and maintenance. 5 stars all the way!

Bill B. 
Rating:
5.0

Customer did not leave a comment.

Tessa M. 
Rating:
5.0

Customer did not leave a comment.

BERT T. 
Rating:
5.0

Customer did not leave a comment.

jeff D. 
Rating:
4.0

Customer did not leave a comment.

Dennis O. 
Rating:
5.0

Excellent facility, professional & helpful

John S. 
Rating:
3.0

The tank was not filled to what it was stated on my contract. I was required to fill the take more than what it was given to me. I used less mileage than estimated and I dd not receive a refund for overpaying. The staff seems a little indifferent to customer service or making sure the closes out are done appropriately.

SHINIC D.  |  Overall Experience 
Rating:
5.0

Very easy drop off I didn't need to go inside.

Donald D. 
Rating:
5.0

The help to do a better job of checking to make sure the vehicles are clean before they go to the next person I understand that you all does a lot of business and you know cars coming in and they go right back out but the last truck I runned was real dirty I have no problem with you all

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Wayne H. 
Rating:
4.0

Customer did not leave a comment.

JUSTIN O. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
5.0

Great Location

DEANDRE R. 
Rating:
5.0

Mike was super friendly and helpful. The rental process was extremely easy. The return of the rental was just a easy. The van was clean when I picked it up, and ran well (no problems during my rental time). Overall a great experience.

Vincent M. 
Rating:
5.0

Excellent customer service. Christian Drescler very professional,knowledgeable, represents U haul very well!

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

Kailin T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert K.  |  First Impressions 
Rating:
5.0

JUST KEEP IT UP, DON'T GET COMPLACENT. STRIVE TO 'OUT DO', THE OTHER GUY.

Robert K. 
Rating:
5.0

I would use them again! Very friendly and helpful!

Heidi A.  |  Overall Experience 
Rating:
4.0

Very pleased with overall accommodations. Only reason for not " Excellent " rating is due to communication. Phone accessibility/communication with customer service agent's with reservations, issues, consistency of information details between agents. Issues Mostly in regards to 800 contacts, a couple local. Thank you for new well established, clean, convenient, accommodating facility in West View , PA

Janice K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maryalyce L. 
Rating:
5.0

Customer did not leave a comment.

Helen M.  |  First Impressions 
Rating:
5.0

The app is trash and would not work for us, so we had to go inside to fulfill our reservation and pick up keys. Rayshawn and the other gentleman working there were very friendly and helpful, and made sure we had everything we needed to have a positive experience. Whatever you are paying them, you should give them a raise.

micheal B. 
Rating:
3.0

I had to drop the Uhaul back at that location instead of one closer to where I moved. It was inconvenient. The site to rent the Uhaul didn't work very well, I kept having problems and had to keep starting over

KATIE R. 
Rating:
5.0

Staff was courteous, helpful, and knowledgeable. Would not hesitate to use this establishment again from packing supplies to truck rental. Thank you gentlemen.

DAVID O. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

Iesha T.  |  First Impressions 
Rating:
5.0

Young man who waited on us, TOP NOTCH! Thank you.

Richard D. 
Rating:
5.0

No improvement necessary. Adequate inventory. Courteous and helpful. Clean

RICHARD R. 
Rating:
5.0

The guys that ran the store were excellent they explained everything. Told me everything I needed to know about the truck. They were awesome. As far as that location I don't think you need to improve anything

PAMELA S. 
Rating:
4.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Both the customer service person that took care of me for my pickup, and the man that helped at drop off were both really nice, customer service driven employees.

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

BRUCE G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
4.0

Patrick was extremely helpful!

Shirley M. 
Rating:
5.0

Customer did not leave a comment.

Randy A. 
Rating:
5.0

The employees are awesome

jeff M. 
Rating:
5.0

Always a pleasant experience

TIMOTHY S. 
Rating:
5.0

Customer did not leave a comment.

Thomas B.  |  Overall Experience 
Rating:
1.0

Was told the day before my reservation that the truck I reserved was not available in my area and if I wanted it I had to drive to a location an hour away from my house. Instead I was given a smaller option which didn't fit all of my things for my 7 hr move. I called customer service to inform them of my situation, not only was I on hold for 48 mins the first rep I spoke to transferred me without telling me to someone else, I explained my frustrations again to the second rep when she asked me to hold and then HUNG UP ON ME. I will NEVER use UHaul's services ever again!

FIERRIA H. 
Rating:
5.0

Customer did not leave a comment.

KATE K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

YE P. 
Rating:
4.0

Customer did not leave a comment.

Shawn T.  |  Overall Experience 
Rating:
5.0

Christian Drischler was great. He listened to our concerns and needs and was able to help us figure out what was best for us to rent. He then made sure to thoroughly go through our contract and answered our questions patiently.

KENNETH S. 
Rating:
4.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

GAIL S. 
Rating:
3.0

Staff is very nice. Just not trained well. They Are Young and newly hired. No one is in the sales area when a customer arrives. General manager was present once. Did not engage. They do seem help among one another. This is great because they are truely supportive of one another and try hard to address issues.

Linda R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

Customer did not leave a comment.

SAGAR G. 
Rating:
4.0

Customer did not leave a comment.

Steven M. 
Rating:
4.0

a waiting area

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Maeve O. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW E. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH M. 
Rating:
3.0

Ok, here We go. I'm 41 years old the class a CDL license the class seven inspection license the trucks at this facility most of them are probably from out of town states that don't typically have inspection most of these business do this for a reason so they don't have to pay for inspections and it cuts down on the expansion of repairs to the vehicles. I picked this truck up today, guy was super nice, had to truck running and warm for me whenever I got there. I go in , very short and sweet took care of me quick is out the door I was there definitely only hoping to have the truck half a day. I literally went maybe a block and a half from the facility to my friends apartment that I was helping move. It is fine I only noticed one issue and that was with the steering whenever you made a turn. No big deal loaded the truck, we headed on our way should I hit the road. Sorry prior to that when I open the box at the house or the apartment the right front corner of the bulkhead what is wet and leaking. So, we loaded the truck, headed down the road. Once I got it up to 30 mile an hour and I hit the brakes, it was pulsating so bad, The whole truck was shaking. So once we hit the highway speeds I could tell do to my experience the shaking is probably due to the rotors being so warped. Bad vibration we're not applying a break bad polarization when applying breaks and it wanders on the road like it either has a bad steering stabilizer or bad ball joint. So in regards to my experience today with having a CDL license class you have an inspection license and doing multiple federal inspections on vehicles I looked at the Federal inspection sticker on it.the inspection was done 2 months ago. If someone gets pulled over by state trooper in Pennsylvania in this van we're going to redtag it. I'm very disappointing with the van and they gave me. It is not fit to be on the road!!!!. I'm disappointed with the equipment, I'm not disappointed with the employees, other than the the employee that did the inspection. I feel this issue needs to be resolved before this truck goes out again, and I would greatly appreciate. Some type of prompt feedback in regards to a possible discount or a reimbursement.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Susan S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond L. 
Rating:
5.0

They were busy but got me taken care of quickly.

Carey C. 
Rating:
4.0

Customer did not leave a comment.

RICHARDS M. 
Rating:
3.0

Need to hire more people. Also get better looks, my kea actually broke off when I tried to use it; I have to use my own look????!!!!!

Laurie M.  |  First Impressions 
Rating:
5.0

None. I had a very nice experience. I will definitely patronize again and recommend

RICHARD Z. 
Rating:
4.0

The main garage doors were in need of repairs too often!

jeff h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lori C.  |  First Impressions 
Rating:
5.0

Very friendly service and clean.

Cheryl S. 
Rating:
4.0

Customer did not leave a comment.

DAVID F. 
Rating:
5.0

Customer did not leave a comment.

Lawrence K. 
Rating:
5.0

The staff were all very friendly, helpful and respectful.

Tiffany M. 
Rating:
5.0

Mike and the guys were great!

Lyndsey A. 
Rating:
5.0

I never got my emailed receipt

NOREEN B. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

The men that worked at this facility were so helpful, friendly and knowledgeable!! It is really nice fir a change to witness staff smiling and caring! The trick was clean and new. The storage was a great design that makes me feel safe to unload alone as a woman. My experiences with other storage facilities are dark and secluded. I've already raved about this location.

Lori M. 
Rating:
5.0

Customer did not leave a comment.

PETER J. 
Rating:
4.0

Customer did not leave a comment.

ERICA P. 
Rating:
3.0

The truck I had was close to the end of service with over 90 thousand miles on it. Window crank missing and a few other minor issues not worth mentioning. the old truck performed as expected without any problems. Staff at that location was friendly and helpful.

Christopher L. 
Rating:
5.0

Only challenge was changing billing method mid way.

Nicole S. 
Rating:
4.0

Customer did not leave a comment.

ANGELA W. 
Rating:
5.0

Customer did not leave a comment.

Concetia T. 
Rating:
5.0

Fantastic staff

Jeffrey G. 
Rating:
4.0

Straight forward, and a nicer location than the one I'd been to on McKnight.

EVAN S. 
Rating:
5.0

We worked with Tyler and his coworker at this location and they were incredibly helpful! We had to modify our reservation and they were super accommodating and respectful. It was my first time renting a vehicle from Uhaul and it was a great experience. Will definitely use this location again in the future despite living closer to another location.

ALLYSON L. 
Rating:
5.0

Best service and staff around. West View, PA UHaul location. I keep coming back thank you.

Justin R. 
Rating:
5.0

Staff was very friendly and helpful!!!

Brooke M.  |  First Impressions 
Rating:
5.0

Fantastic customer service.

JEFFREY G. 
Rating:
4.0

I paid for a dolly rental and when we opened the truck, there was already another dolly secured in there so we had two. The kid that put the second one in should have mentioned it. I think I was only charged for one,

Donna B. 
Rating:
5.0

Customer did not leave a comment.

Charles K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Iesha T. 
Rating:
5.0

Staff was excellent. Everything went smoothly.

DAVAE B. 
Rating:
4.0

Customer did not leave a comment.

Nelson C. 
Rating:
5.0

You hired the right people for this site. Everyone was helpful, friendly, and professional. It was a great experience and I will definitely rent from the West View site again. Improve?? Offer pillows to sit on for us short people to sit on with pick up truck ? :)

Linda C. 
Rating:
5.0

Customer did not leave a comment.

Gregory C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER O. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS W. 
Rating:
5.0

Our customer service rep was great. He was friendly, helpful and informative.

Julie K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julie K. 
Rating:
5.0

Customer did not leave a comment.

Jason D. 
Rating:
5.0

N/A

SCOTT R. 
Rating:
5.0

Efficient and friendly

Charles H. 
Rating:
4.0

Easy access and convenience.

ben f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward C. 
Rating:
4.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Christian was awesome. The whole team was great

KYLE S. 
Rating:
4.0

Customer did not leave a comment.

Lena G. 
Rating:
5.0

Staff and the facility were fantastic

Michael T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley G.  |  First Impressions 
Rating:
5.0

The employee was extremely helpful! I had trouble getting in at first and he explained the process, then walked me to my unit, when I realized the unit I had rented was too small for my needs he took his time working with me to figure out what unit would work best for what I needed and then quickly re-did the contract to update the unit. Thank you so much!

Victoria L.  |  First Impressions 
Rating:
5.0

Employees were very good with me and explained everything in great detail. Facility is convenient and well maintained.

Michael T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gail R.  |  First Impressions 
Rating:
5.0

They are very considerate and helpful

Mary F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lauren k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRUCE J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HELEN S.  |  First Impressions 
Rating:
5.0

Christian was very helpful with us getting our move from the u box to a storage unit 10x10. Everyone was pleasant and easy to work with.

Joan M.  |  First Impressions 
Rating:
4.0

Lengthy process to check-in... ended up needing counter help due to long wait and lack of communication with online representative and return was even more lengthy and frustrating... was told in advance to "just park it in the return area and put the keys in the dropbox", but then ended up needing multiple pictures and information from vehicle which was no longer accessible without keys to turn on dashboard indicators. This should have been clearly advised IN ADVANCE, perhaps when checking in, to save time and frustration. Specific steps for arrival and entering storage area- entering code to disarm, opening/closing garage, breaking temporary 'lock' (zip-tie), entering code when leaving, etc... should be posted in garage area. Some things have instructions but nowhere could I find a complete checklist of what all I was supposed to do. **Also, the speed-bump in parking lot is unusually high and scraped the underside edge of passenger side/door area. Who should I contact regarding damages?? I was advised inside by employee that U-haul installed that.

Ingrid P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sean M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura S.  |  First Impressions 
Rating:
5.0

The pricing is good but only because I got a promotion and I am planning for short term use

JOYCE A.  |  First Impressions 
Rating:
4.0

I asked for 24hour access to drop off music equipment after playing shows. I tried 3 different keypads at approximately 1:28 am 4/24 and It tells me access denied. So I had to lug equipment down 2 flights of stairs and woke my kids and neighbors. The person that checked me into the facility took me to the computer and personally set me up for 24 hour access.

Daniel Y.  |  Online Move In 
Rating:
5.0

Easy access. Clean facility.

William H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kimberly C.  |  First Impressions 
Rating:
5.0

The general manager Amy at the West View u-haul is the prime example of customer service excellence. She was kind and informative on assisting me with my storage purchase. I am happy with my rental unit and will recommend my friends to your services.

RODNEYW G.  |  First Impressions 
Rating:
4.0

I am a bit confused on the need for a PIN number? Is this only for access at times where staff is not on site?

john d.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lena F.  |  First Impressions 
Rating:
4.0

The online system made it seem as though I could move in without interacting with an employee. Luckily there was someone there to set me up but that was not made clear at all with the instructions.

Katheryn K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

mark f.  |  First Impressions 
Rating:
5.0

very nice new facility

jeff h.  |  First Impressions 
Rating:
5.0

The service rep was excellent, I believe his name was Joshua or Josh, very friendly and helpful. An excellent employee.

karen s.  |  First Impressions 
Rating:
5.0

General manager and all staff were very helpful and professional.

Kim H.  |  First Impressions 
No reviews have been submitted for this location.

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