Customer Reviews for U-Haul Moving & Storage of North Pittsburgh

987 reviews

996 W View Park Dr   Pittsburgh, PA 15229
(At the entrance of the West View Park Shopping Center)

(412) 307-4977

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(412) 307-4977

996 W View Park Dr
Pittsburgh, PA 15229
(At the entrance of the West View Park Shopping Center)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Christian and Dom we're very helpful and did all they could to make my moving situation as easy as possible.

LINDA T. 
Rating:
4.0

This is the second time I have gotten a truck from this location with only 1/4 of tank of gas.

Sharyn R. 
Rating:
5.0

Not a thing it was great😎

Mark S. 
Rating:
4.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

Customer did not leave a comment.

Pascale J. 
Rating:
5.0

Easy way to get something when I am helping a friend to move. Uhual great place to go get a truck or supply.

Tina F. 
Rating:
5.0

Front window was full of bugs upon pickup. I towed a vehicle and the associate who secured the towing platform and automobile was extremely friendly and efficient.

Stanley C. 
Rating:
5.0

Customer did not leave a comment.

DONALD M. 
Rating:
5.0

Customer did not leave a comment.

Robert O. 
Rating:
5.0

very good customer service

DANIEL F. 
Rating:
5.0

Staff was very friendly and got you in and out as quickly as possible

Scott P. 
Rating:
5.0

The uhaul.com/share site wouldn't load on my iPhone when returning the trailer after hours. Having clear instructions posted for after hours returns would have been helpful in this case.

Eric C. 
Rating:
5.0

Excellent customer service.

lisa H. 
Rating:
5.0

Christian was great 5/5

Alex C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
3.0

I was told that I would be charged 59 cents per mile by the girl that took my reservation, however when I went to pick up the truck, I was told it would be 69 cents per mile since the girl was not there and made no annotation on the order.. Basically I was lied to to get me to book a truck with U-Haul which is not an honest way to do business..

Robert B. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
5.0

Customer did not leave a comment.

Nicole M. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

I got charged $15 at drop off due to lack of light in the return area. The after hours self check in website on my phone would not accept that the equipment was clean upon return and I had to answer “no” in order to continue check in. I conjecture it's because there was not enough light in the pictures uploaded to verify cleanliness, but it was the middle of the night and being alone, I didn't want to continue to mess with it at that hour. The pick up process was seamless and the employees great.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

Ray L. 
Rating:
4.0

Customer did not leave a comment.

Tiffani K. 
Rating:
4.0

Customer did not leave a comment.

Sheri M. 
Rating:
4.0

Customer did not leave a comment.

Marc S. 
Rating:
5.0

EVERYONE was AMAZING!!!!! Don and Tyler were super awesome and very knowledgeable and helpful. Mike was nice as well the first time I came in here. Christian too!!! These guys know what they are doing. The storage facility was clean and the ability to pull in and unload is a bonus. I'm definitely ok with paying almost 200.00 a month during a pandemic to store here lo!!!!!!

Jazlynn W. 
Rating:
5.0

Super easy to work with proper equipment and staff was easy to work with.

William F. 
Rating:
5.0

The staff were helpful and friendly. I will use this location again.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
3.0

First, the app experience for picking up the vehicle is terrible. This is at least the third or fourth time using the app and it hasn't gotten any better. The app is slow and clunky. I signed in to pick up my vehicle and once I complete the information, most of which should be on file from previous rentals, I had to find my truck. Shame on me but I would have thought it would have been set aside the evening before, but it was not. After finding my truck, I had to make May way all the way back to the office to retrieve my keys. At this location, all the way is all the way, not convenient. Once in the office, no one was there so I had to search for help. When I found someone he was nice and accommodating. I then had to go all the way back out to the truck and inspect it for damage. This was the most damaged vehicle I have ever rented from U-Haul. I drove the truck back to the office to ask the individual I met earlier to look it over with me. Just about all the damage had the “x” sticker but some ran the entire length of the truck. Some could have been consider “marked” but who is to say once you return it? There was a light rain the day I rented and after loading the truck and taking it to my destination, I found boxes wet from a leak in the cargo area. Just disappointing. I've used other local locations and their vehicles seemed in better shape. Just a disappointing experience.

Thomas G. 
Rating:
4.0

Customer did not leave a comment.

Jose H. 
Rating:
5.0

Customer did not leave a comment.

GENO L. 
Rating:
5.0

These guys are phenomenal in customer service and communication is positive and considerate. I even misplaced my earbuds in my van rental. The next day, they had them to gladly return to me. ❤

Sigrid B. 
Rating:
5.0

Amazing customer service … Warren, Christian and others who helped me get hooked up and on my way with blankets, boxes and my tow trailer. Great drop off experience as well. 5 stars.

James M. 
Rating:
5.0

Customer did not leave a comment.

Ronald F. 
Rating:
5.0

The truck should of never been used . It was very difficult to steer and hard to control on the road. We are very disappointed with the truck and made it a challenge to drive when was loaded up

Nancy C. 
Rating:
2.0

I arrived at the location listed on my reservation to find they don't have a truck available. I was never notified of this chabge. When I go 20 minutes further to the location that is now expecting, I receive a larger truck than what is on my reservation. Although I did not need the larger or anticipate paying more, I was billed for the larger truck.

Wesley B. 
Rating:
4.0

Nothing, good professional experience for the whole process

Scott Z. 
Rating:
5.0

Customer did not leave a comment.

Bjoern B. 
Rating:
5.0

Customer did not leave a comment.

RON T. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

Kimberly R. 
Rating:
4.0

Customer did not leave a comment.

Denise W. 
Rating:
5.0

I was helped the minute I walked in. The gentleman was very nice and helpful

Jodi M. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Staff was great to work with

KEITH M. 
Rating:
4.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

The entire U-Haul experience of reserving the U-Box online, having it delivered and picked exactly on time, and having it delivered to our new home in another state, was excellent! I also really appreciated being able to reserve online a moving company to deliver and unload my U-Box. I would highly recommend using U-Haul for a move.

Deborah M. 
Rating:
5.0

Christian D. was so helpful when I went to pick up my reservation and Mack was so helpful and accommodating when I returned the truck. Their hospitality made this already trying ordeal a little less stressful.

Dameta S. 
Rating:
5.0

These guys were right on the ball. The return process could not have gone any better. Great job, gentlemen!!!

Robert P. 
Rating:
4.0

Customer did not leave a comment.

kurt W. 
Rating:
4.0

Customer did not leave a comment.

Concetta T.  |  Overall Experience 
Rating:
5.0

Very easy pickup and drop off and employees were great. I would highly recommend for a local move.

Bridget E. 
Rating:
4.0

Customer did not leave a comment.

anthony S. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Andy D. 
Rating:
5.0

Customer did not leave a comment.

Jennifer V. 
Rating:
5.0

Christian is the best manager I ever seen. He is so helpful and Quick. This is the best U-HAUL in burg!!!!!

Sadya K. 
Rating:
5.0

Customer did not leave a comment.

Dorothy M. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Basim A. 
Rating:
5.0

Christian was absolutely wonderful. He was so helpful and VERY accommodating to our needs. We made this stressful moving experience much easier and pleasant.

Alan B. 
Rating:
5.0

Christian was excellent with the service there I was inn and out very professional

YELONDA S. 
Rating:
5.0

They gentlemen ( Christopher) that was there professional. Appreciate his help.

DANIEL J. 
Rating:
5.0

Our apartment got on fire and Uhaul gave us and three other people one month free. It was a great help to have a place to store the things we could save. Thank you. 😊

Ron S.  |  Overall Experience 
Rating:
5.0

Locations in Pittsburgh and memphis area (south haven MS I believe) were fantastic - they were always in touch , drivers were friendly and helpful. I considered renting a truck , but decided to “let others do the driving”! I will recommend and use again ! The hired help to load and unload were equally friendly and professional !

George C. 
Rating:
5.0

Very pleased with the storage facility and the U Haul employees.

Michael T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn Q.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Neal E. 
Rating:
5.0

Customer did not leave a comment.

Francis T. 
Rating:
5.0

Customer did not leave a comment.

Dave L. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
4.0

Customer did not leave a comment.

Timothy O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FALESHA W. 
Rating:
4.0

Customer did not leave a comment.

Jennifer B. 
Rating:
1.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Employee was excellent, pleasant and helpful. Only problem was the wifi checkin/checkout couldn't connect, must be a mobile "dwadzone". But employee made it easy to check in/out so it wasn't too bad a convenience

Megan C. 
Rating:
5.0

Customer did not leave a comment.

Harley F. 
Rating:
5.0

We’re treated very nicely.

harry m.  |  First Impressions 
Rating:
4.0

Convient ,and quick service, smooth process, great trucks !!

Mark G. 
Rating:
1.0

Lied about price. Took money off my debt card that should not have been. Charged for two days when I only had for 7hrs. Kinda pricey $211.17 wouldn't recommend again. They said they would give money back but didn't and said no refund. Renters BEWARE OF LIARS.

KENNETH H. 
Rating:
5.0

Some of the best people to work with very helpful

Matthew L. 
Rating:
5.0

Customer did not leave a comment.

Allison B. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

Customer did not leave a comment.

FALESHA W. 
Rating:
3.0

The truck was dirty and low on oil issue's with the transmission, had to pull over night to a Hotell payed 150.00 for 3 people .got up and it shifted gears somthing happened and the rest of the trip was ok. Very dissapointed couse it was a dangerous trip.from Pittsburgh Pa to Myrtle Beach S C..

Mirella V. 
Rating:
5.0

Customer did not leave a comment.

Samuel D. 
Rating:
5.0

Everyone involved was great from the dispatchers who were communicative of pickup and dropoff times to the drivers, Chris and Dom, who were incredibly professional, knowledgeable, and courteous. Would definitely recommend them.

Sean F. 
Rating:
5.0

Customer did not leave a comment.

FALESHA W. 
Rating:
5.0

Customer did not leave a comment.

Kimberly M.  |  First Impressions 
Rating:
5.0

This location was a bigger uhaul location, had extra supplies available. Drop off was very close to our final destination.

Keren A. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W.  |  Overall Experience 
Rating:
5.0

The staff are helpful, the facility is brand new and well maintained.

CASEY T.  |  First Impressions 
Rating:
3.0

Mirrors on trucks need to be adjustable so driver can actually see in them. It is a safety issue. I have driven many large vehicles and am accustomed to using the mirrors but not everyone who drives a uhaul is 6 feet tall. Multiple merges in Pittsburgh traffic was difficult because the mirrors were almost useless.

Renee K. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW H. 
Rating:
5.0

Customer did not leave a comment.

ALEX K. 
Rating:
5.0

Great value convenient

Mark M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel F.  |  First Impressions 
Rating:
5.0

Mike was fantastic! He was friendly and personable. Their was no wait for the truck. The paperwork was fast and the truck was ready. I forgot my dolly in the truck and when I called, he was again very nice and had the dolly ready for me to pick up this morning. A perfect experience!

Gregory C. 
Rating:
4.0

Clean the inside of the vehicles so that it doesn't smell like cigarettes in side the truck. I also had to slam the drivers side door to get it closed as it didn't close as easy as it should have.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Manish T. 
Rating:
5.0

Very easy experience!

Linda D.  |  Online Move In 
Rating:
1.0

This location is the worst. The box wasn't out on time. It took a couple of phones call for this to happen.

Jordan B. 
Rating:
5.0

The gentleman who I spoke with is probably going to be the main reason for my review. He was a young African American man who said in passing he is going to college for premed. He really seemed like he cared about his job and customer satisfaction. He made a solid suggestion with the furniture pads (my end tables thank you). I also really appreciate him also going over everything on the truck before I took it. I really feel like he was very patient in answering all of my questions and concerns. He made this experience very painless. As a manager myself, the value of an employee like him should be recognized. I will refer your location now to all of my friends who are moving to this area as I am expanding the department for the division I manage.

ERIC D. 
Rating:
5.0

Love this location. I drive seven miles past a location closer to my business because the team at Westview is always so easy to work with.

PAUL A. 
Rating:
4.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

The manager was very helpful , made the experience super smooth would totally recommend this place to others

Jeff B.  |  First Impressions 
Rating:
5.0

NICE PLACE

GEORGE E.  |  First Impressions 
Rating:
5.0

The young men who attended to us were very kind, helpful and professional. Answered all my questions and concerns. Top notch!!

ROSEMARY B.  |  Overall Experience 
Rating:
3.0

Employee didn’t tell me there was another access door that was much closer to my unit. Other than that it was great.

Spencer W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Garland D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa H.  |  First Impressions 
Rating:
5.0

The young men who signed us up were professional and courteous. Very pleasant experience.

ROSEMARY B.  |  First Impressions 
Rating:
3.0

The tank was not filled to what it was stated on my contract. I was required to fill the take more than what it was given to me. I used less mileage than estimated and I dd not receive a refund for overpaying. The staff seems a little indifferent to customer service or making sure the closes out are done appropriately.

SHINIC D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kailin T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert K.  |  First Impressions 
Rating:
5.0

I would use them again! Very friendly and helpful!

Heidi A.  |  Overall Experience 
Rating:
4.0

Very pleased with overall accommodations. Only reason for not " Excellent " rating is due to communication. Phone accessibility/communication with customer service agent's with reservations, issues, consistency of information details between agents. Issues Mostly in regards to 800 contacts, a couple local. Thank you for new well established, clean, convenient, accommodating facility in West View , PA

Janice K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Helen M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Iesha T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATE K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shawn T.  |  Overall Experience 
Rating:
3.0

Staff is very nice. Just not trained well. They Are Young and newly hired. No one is in the sales area when a customer arrives. General manager was present once. Did not engage. They do seem help among one another. This is great because they are truely supportive of one another and try hard to address issues.

Linda R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan S.  |  Overall Experience 
Rating:
3.0

Need to hire more people. Also get better looks, my kea actually broke off when I tried to use it; I have to use my own look????!!!!!

Laurie M.  |  First Impressions 
Rating:
4.0

The main garage doors were in need of repairs too often!

jeff h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lori C.  |  First Impressions 
Rating:
5.0

Staff was very friendly and helpful!!!

Brooke M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory C.  |  First Impressions 
Rating:
4.0

Access should be 24/7..

Linda R.  |  First Impressions 
Rating:
5.0

Our customer service rep was great. He was friendly, helpful and informative.

Julie K.  |  First Impressions 
Rating:
4.0

Easy access and convenience.

ben f.  |  First Impressions 
Rating:
5.0

Staff and the facility were fantastic

Michael T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley G.  |  First Impressions 
Rating:
5.0

The employee was extremely helpful! I had trouble getting in at first and he explained the process, then walked me to my unit, when I realized the unit I had rented was too small for my needs he took his time working with me to figure out what unit would work best for what I needed and then quickly re-did the contract to update the unit. Thank you so much!

Victoria L.  |  First Impressions 
Rating:
5.0

Employees were very good with me and explained everything in great detail. Facility is convenient and well maintained.

Michael T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gail R.  |  First Impressions 
Rating:
5.0

Great work Rayshawn. Keep it up!

jacobi s.  |  Overall Experience 
Rating:
5.0

They are very considerate and helpful

Mary F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lauren k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRUCE J.  |  First Impressions 
Rating:
5.0

Uhaul made this experience easy.

Debra Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shannon H.  |  First Impressions 
Rating:
5.0

Christian bent over backwards for me and I witnessed the same for other customers. He is on top of his business!

JEFFREY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly H.  |  Overall Experience 
Rating:
5.0

Christian and his staff were amazing and provided prompt, compassionate, and helpful service in all areas. We had many questions and Christian worked with us to answer every one. The units are impeccable, the facility is clean and there were always carts available. This is the best experience I have ever had with Uhaul. I am directing all of my friends to this North Hills location and am so grateful to Christian & Co. Patrick was helpful as well. Thank you!

Emily K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HELEN S.  |  First Impressions 
Rating:
5.0

Christian was very helpful with us getting our move from the u box to a storage unit 10x10. Everyone was pleasant and easy to work with.

Joan M.  |  First Impressions 
Rating:
4.0

Lengthy process to check-in... ended up needing counter help due to long wait and lack of communication with online representative and return was even more lengthy and frustrating... was told in advance to "just park it in the return area and put the keys in the dropbox", but then ended up needing multiple pictures and information from vehicle which was no longer accessible without keys to turn on dashboard indicators. This should have been clearly advised IN ADVANCE, perhaps when checking in, to save time and frustration. Specific steps for arrival and entering storage area- entering code to disarm, opening/closing garage, breaking temporary 'lock' (zip-tie), entering code when leaving, etc... should be posted in garage area. Some things have instructions but nowhere could I find a complete checklist of what all I was supposed to do. **Also, the speed-bump in parking lot is unusually high and scraped the underside edge of passenger side/door area. Who should I contact regarding damages?? I was advised inside by employee that U-haul installed that.

Ingrid P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael N.  |  Overall Experience 
Rating:
2.0

I swapped out my unit for one closer to the loading bay. When I went to move in my code did not work. I tried using the call button on the alarm unit. It went to customer service instead of the office. It was pouring rain so I opted to walk through the facility to go back to the office. I went to exit through loading bay 1 & 2. I didn't notice but I'm guessing the roof leaks. I slipped and fell injuring my knee and back. At no time did the motion lights come on. I got up and proceeded to the office. I told them what happened and they didn't seem to concerned about it. I asked about my unit code not working and it turns out the order was never completed. So they redid the order and I was on my way. I went back later in the evening to unload and items. And my lock that I was given from the office wouldn't unlock. It was seized up and the key snapped off. So now. I can't get access to the items in my unit or put others in the unit.

Timothy B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sean M.  |  First Impressions 
Rating:
5.0

Multiple good experiences, including storage locker rental and truck rental. Great staff. Thanks again.

Kevin F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dennis B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B.  |  First Impressions 
Rating:
5.0

Blake helped me a great deal.

JEFFREY B.  |  Overall Experience 
Rating:
5.0

Christian and his team are very customer service oriented.

JEFFREY B.  |  First Impressions 
Rating:
5.0

The pricing is good but only because I got a promotion and I am planning for short term use

JOYCE A.  |  First Impressions 
Rating:
4.0

Saturday was the only issue I've had at this facility...the 2 girls working were rude , with 1 having a panic attack in front of us. Contractors were painting the pavement and refused entry to our unit tho NOTHING was mentioned the previous day when reserving a truck for the specific purpose of cleaning it out! We moved the cones to gain entry and empty my unit. The girls were being bombarded with complaints and I get that, but neither should be in the customer service industry with how they talked about the customers when they walked away irate...can't take the heat, get outta the kitchen...poor company representation from the get go Saturday...tho I cannot say 1 bad thing about Josh who always went above and beyond...especially while I was having banking issues and was late 2 months...aside from Saturday, my experience was pleasant. Thank you Kelly

kelly b.  |  Overall Experience 
Rating:
5.0

I have no complaints about the Westveiw Location. My complaint was where I picked up the truck in DC . I got there and my 15 ft truck was not available. I told them I drove all the way from Pittsburgh and needed a truck to pickup furniture. I finally got a 10 ft truck a hour later. I was late for my pickup for the furniture and almost missed the pickup, That made the trip very aggravating. But I must say the manager Amy helped me with the situation of the trip.She was very nice to work with.

Russell S.  |  First Impressions 
Rating:
5.0

Very convenient access.

Howard R.  |  First Impressions 
Rating:
5.0

Wow that staff was amazing and made my day stay successful and easy! Turns out there was a Dom on the staff too, great guy and great looking too. Wonderful experience.

BIG DOM G.  |  First Impressions 
Rating:
4.0

I asked for 24hour access to drop off music equipment after playing shows. I tried 3 different keypads at approximately 1:28 am 4/24 and It tells me access denied. So I had to lug equipment down 2 flights of stairs and woke my kids and neighbors. The person that checked me into the facility took me to the computer and personally set me up for 24 hour access.

Daniel Y.  |  Online Move In 
Rating:
5.0

Easy access. Clean facility.

William H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Daniel M.  |  First Impressions 
Rating:
5.0

I have been to and used a couple different Uhaul locations and this was by far the best one. I will definitely be using this location if I need storage again and I will definitely recommend it to others

ALYSE R.  |  Overall Experience 
Rating:
5.0

Thank you.

Craig O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly C.  |  First Impressions 
Rating:
5.0

The general manager Amy at the West View u-haul is the prime example of customer service excellence. She was kind and informative on assisting me with my storage purchase. I am happy with my rental unit and will recommend my friends to your services.

RODNEYW G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara B.  |  Overall Experience 
Rating:
5.0

Thank you very much for your great service. Your manager and team were very helpful.

Craig O.  |  First Impressions 
Rating:
4.0

I am a bit confused on the need for a PIN number? Is this only for access at times where staff is not on site?

john d.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lena F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle T.  |  First Impressions 
Rating:
4.0

The online system made it seem as though I could move in without interacting with an employee. Luckily there was someone there to set me up but that was not made clear at all with the instructions.

Katheryn K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

raymond k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mark f.  |  First Impressions 
Rating:
5.0

very nice new facility

jeff h.  |  First Impressions 
Rating:
5.0

The service rep was excellent, I believe his name was Joshua or Josh, very friendly and helpful. An excellent employee.

karen s.  |  First Impressions 
Rating:
5.0

i was very impressed with josh at west view, pa storage..very helpful,clean facility,and was very respectful, and could tell he understood my needs..although i made reservations a month in advance for a 20 foot uhaul and a trailer to pull my car 1400 mile from austin to pittsburgh..i was told to come to rundberg austin texas location to pick up truck and trailer, and then was told i needed to go 30 miles out of my wayto pick up vehicle, which set us back 6 hrs, so turned out i had to stay an extra night in a hotel..and the person i spoke to at rundberg austin was not polite, and i almost lost my kool on him, but remained calm..don't know if i will use uhaul againfor transporting any of my items..storage on the other hand yes will continue to use uhaul store at west view pa location..i was told by customer service that i would be compensated for my incovience, but never heard back from anyone..thank you

RAYMOND S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christina b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

raymond k.  |  First Impressions 
Rating:
5.0

General manager and all staff were very helpful and professional.

Kim H.  |  First Impressions 
Rating:
5.0

Josh and his staff are an asset to your Company. They are excellent to work with. They go above and beyond their requirements. I promote this location with the community as much as I can. I am so thankful to Josh for improving the Landscaping at the West View location. Great group of U-Haul employees.

Pittsburgh Senior N.  |  First Impressions 
No reviews have been submitted for this location.

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