Customer Reviews for U-Haul Moving & Storage of North Plano

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of North Plano

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Jeffery S. on

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Joseph B. on

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Discount mileage from Uhaul to home.

John M. on

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Rhonda J. on

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Slade H. on

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Andrea H. on

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Creed B. on

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Cymel E. on

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more staff they seem to very busy so the wait time is a bit long

DUANE L. on

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JONG K. on

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gail r. on

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Make certain you have the correct email. I live in another state and did not rent from you. I sent an email to the address given in the confirmation email and still received four messages; but none answering the one saying I hadn't rented from you.

KEITH W. on

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Anthony H. on

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I was lied to by two different employees (one manager) and out when to return equipment. I was told that I wouldn't be charged for their mistake, but then charged anyway and told that nobody told me that by another manager. I will never use uhaul again bc of this experience.

Jodi H. on

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Everything went smoothly. I even got a bigger truck on the spot with no problems. Excellent. If only they could have moved me too!

Brian E. on

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Cathi O. on

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Quincy C. on

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Respond to emails when something is lost or left on vehicle

Michael A. on

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charlotte z. on

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Ms. Jackson was Ahhhhhh-wait for it- mazing!!! Seriously, this is hands down the best customer service experience I have EVER had. Everyone was SUPER helpful and so friendly. I will sing your praises to all my people in Texas, California and Illinois. This location is doing everything right. Thank you for an awesome experience I will never forget.

Bill P. on

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Mike K. on

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Not very helpful with pick up location of equipment. Just pointed to lot and said out there. My wife was picking up and had no idea what trailer to get. She didn't know what different sizes where and everyone just pointed to sea of options.

Robert B. on

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you did just fine

Patrick C. on

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todd B. on

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WAYNE W. on

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Friendly staff, very quick check in and return.

DAVID S. on

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Brittany R. on

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Everyone at the location in Irving and Plano were exceptionally helpful and nice! Great customer service all the way around

Andrew K. on

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Steven M. on

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I tried to create an account multiple times over several weeks. By the time account verification emails were received, the session was expired so I could not enter the code. Having an account was required in order to drop off after hours so I had to call customer service to let them know I had dropped off and to document my account. Very frustrating and added another hour to the overall process. I just tried verifying my account again this morning and still no verification email. It will eventually show up but hours later. You need to get this fixed.

jeff m. on

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The Uhaul website/app does not necessarily help a customer determine the least expensive method of accomplishing the task. For example, my first thought was to rent the trailer in Waco and return it in Dallas. However, it turns out to be MUCH MUCH cheaper the get the trailer in Dallas and pull it both ways. I would like more options presented based on my needs.

GARY G. on

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Great value and experience

Gary B. on

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Carmen B. on

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Devon C. on

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Louann C. on

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Minor issue that the running lights did not work on the trailer. Other than that, the experience was top notch!

Vijaya Babu T. on

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Robert R. on

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Lizette R. on

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Callie S. on

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Great employees at this location! They were incredibly helpful and efficient.

Mason P. on

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The staff was incredibly polite and professional. Top notch service and I will certainly use in the future. Congrats to the local management team.

JEFFREY J. on

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Brad R. on

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Douglas N. on

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Everything was smooth and quick, perfect experience.

Terry J. on

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kay l. on

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Continue the good service

Dennis C. on

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Personnel were very friendly and processed the reservation quickly

Bob G. on

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Very quick and personable event. First time to use the check in feature which was seamless and REALLY made it better and faster. Good idea!

Swapnil J. on

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Had a really bad experience with U Haul. First of all they didn't promise the mile discount for booking a Uhaul 10 miles away from moving location, after that they charged 8$ extra , even after I had fueled up quater tank which was thelevel when I pick it up. Utterly disappointed in Uhaul. There was only one girl which was helpful, Her name was Jeniffer, but overall my experience was bad with U haul

SHERI H. on

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Kim B. on

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Glenn G. on

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Marilyn W. on

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Robert L. on

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SHAWN D. on

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Outstanding service and well staffed, always ample inventory.

Arun A. on

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HUA C. on

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It is a very good experience. Dropping off is convenient and quickly. Thanks.

SCOTT R. on

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The 2560 Kathryn Ln Plano, TX 75025 location is the only U-Haul business I use. Their equipment is modern, clean and well inventoried. The customer service is simply great.

Carlos A. on

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Better signage on after hours return location, I was driving around trying to figure out the best place to drop off the gear.

SAI SANTOSH P. on

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Curbside drop off and billing is great but the associate had no understanding of what he was doing. When asked to explain the charges he just generated on the bill was clueless. Upon further discussing with another associate inside of the office, came to know that the charges were mistakenly put for two(2) days. Glad, I checked and asked for help!!!

Charles D. on

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Christopher W. on

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Great service and staff!

Mark C. on

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Brian A. on

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angela s. on

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steven s. on

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BRARA B. on

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Karmeshia G. on

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CHARLES G. on

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Your new sign in process is Fucked Up

Richard I. on

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Xinchou L. on

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This is the 2nd UHaul location we visited. The 1st location at Custer and Spring Creek was completely unorganized and wasted 40 minutes trying to figure out billing. We left very frustrated. The Kathryn Lane location was very professional and organized. They took care of us and were very thorough. We will always return to this location for our moving needs.

Bill K. on

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All were very Professional. Great experience! Thanks

Jorge F. on

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Great service, online r servatuon and checking was super fast and simple.

Ryan M. on

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The AC on the truck did not work, not great for a 12 hour trip. We didn't ask but there was no attempt to make this right with us and no empathy for the situation. Over all the move went well and the truck made it so that we are thankful for.

Kent O. on

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Ronald J. on

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James S. on

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fred c. on

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Charles J. on

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Parisa M. on

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Robin M. on

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Great high volume, efficient location. Keep up the good work!!

Alan G. on

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Before I could get out of the truck 2 people were there to greet me and ask how the trip was.

Morgan J. on

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Ameya k. on

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The Manager on Duty was awesome.

Robby M. on

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Jennifer helped me, she was very nice, friendly, very quick, and knowledgeable about products. She asked if i would wait for just a moment so she could could give 2 little kids chocolate. Great job buy this young lady

sahand p. on

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the only problem is the GAS because i got that car by 1/2 and i had to return by 5/8 so i put about 3 gallons more than it suppose to, hope they doing that better

sami h. on

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I have not received my receipt which was supposed to be emailed to me

Eric W. on

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Jeffrey L. on

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Denise B. on

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Very fast and efficient!

Bobbie Sue L. on

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Robert M. on

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Extremely great customer service. From rental to return of the unit. All were focused and very professional.

LATISHA S. on

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John R. on

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Linda G. on

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Charged me for gas that was not in truck!!!

Nancy H. on

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Joseph J. on

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Easy and simple.

Richard S. on

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Daniel D. on

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Scot S. on

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Iysha G. on

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I love everyone at location 733045 North Plano.

PATRISHA M. on

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Ben b. on

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I did the on line check in when I got to the dealership everything was in order. However, after I checked and did the walk around with the truck I had to go back inside to tell them I wanted to pay with a credit card. It would be better customer service if I could have done this the first time I went to the counter.

Charlie B. on

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I was impressed with the customer service representative that assisted me. Job well done

Lauren M. on

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RENATO C. on

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Rented a van and had available ones even without reservations. Quick service , rep was very nice. Had the van parked outside and rep was very nice.

Christian R. on

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Roy S. on

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Great service and fast. 10 outta 10

JONATHAN C. on

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Very good servic

Beverly H. on

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Karen V. on

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great help, wonderful workers

Bill P. on

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When I picked up the trailer, the location for the drop off had been changed. I had to go back through the dispatch center to get it corrected to the original drop off location. This is apparently a typical ploy used by UHaul. I guess if you don't watch what is going on, you would push people all around the various cities

RAY L. on

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Always great service at this location!

byung k. on

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Deborah S. on

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Ryan O. on

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I saw some poor reviews regarding this specific location and I can't imagine why. Everybody was very helpful and courteous. I would definitely recommend this location.

PHILLIP M. on

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No problems with this rental. Easy to do business with.

Richard I. on

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Billy T. on

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KENNETH T. on

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The people were awesome! The young man that hooked up the trailer was very professional and helpful!

Robin M. on

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Consistently outstanding location.

Corey U. on

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Was rather upset about felling "nickeled and dimed" for mileage on the trip. I drove from my house to Uhaul, Uhaul to new residence and new residence to drop off Uhaul and I went over on mileage? Other than that, staff was helpful and equipment got the job done.

Perry D. on

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Very polite and helpful staff in the office, as well as the guys outside when I returned the truck. I have used this location several times, and do recommend this place to others. Perry

dennis w. on

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gerald d. on

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Khristia L. on

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Awesome customer service and an extremely easy process!

jUANITA f. on

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ARMANDO R. on

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James D. on

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todd r. on

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Dozier S. on

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Vehicle was difficult to start. Almost stranded.

GREGORY P. on

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Ron R. on

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Kyhla W. on

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Rudolph O. on

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Great service, used the app to pre-check in which made it a breeze

Clarence B. on

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I have used this location several times and each time everything went really well.

Jeff S. on

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SHANE V. on

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James R. on

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Very quick, easy and pleasant.

Brent L. on

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Pete F. on

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James Y. on

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I went to pickup my rental and the u-haul associates were very friendly and helpful! I would recommend this location to friends!

Quincy C. on

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Would they email me a final receipt..? I did not get one...:-(

Robert E. on

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Richard I. on

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Debi S. on

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Frederick T. on

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Kristina F. on

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The woman that waited on us was very knowledgeable and friendly.

GREG C. on

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Greg C. on

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Alejandrina C. on

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Fue de lo demás excelente porke no pudimos regresarlo en el tiempo previsto solo tube ke llamar por teléfono para una extensión y gracias todo solucionado

NEIL C. on

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Jim H. on

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roland b. on

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Jimmy D. on

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Lora C. on

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Great. Easy in & out. Courteous staff.

christopher M. on

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ROY G. on

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Front counter was well staffed. Express check-in went well. Staff was knowledgeable and able to answer all questions. The return process was smooth. Thank you.

Kris H. on

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JEFF C. on

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Robin M. on

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Outstanding experience. This is the best U haul location I have ever used.

meijin y. on

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excellent customer service. overall it was a very pleasant experience. will come back again.

Robert S. on

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The online early check-in was great and the return was easy. I probably spent less than five minutes on the check in and out process.

Chris S. on

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Please fill up the truck before I take it. It is ridiculous that the first thing I have to do is get gas.

Craig W. on

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walter c. on

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Nothing

PERRY D. on

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Karen V. on

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Great staff

Mike M. on

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Jennifer was awesome. Very friendly on the phone and efficient and helpful in person.

David P. on

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All my expectations were met.

TRENT G. on

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Clarence B. on

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Josean P. on

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Yihua Y. on

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Duane D. on

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Jennifer was pleasant and professional.

michael b. on

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no complaints whatsoever

Consuelo S. on

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Tom F. on

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jane i. on

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Everyone here was right on point.!!

Brandon C. on

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Pick up was easy and hassle free. All staff was knowledgeable and courteous. Will be back next time I need to rent a trailer or other equipment.

Brian E. on

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I was extremely impressed by the ease of renting a van, the quality, the service of the location's staff and the speed of pickup/drop off. An overwhelmingly positive experience. I will definitely be using U-Haul and this location for all future moves with my children as they go through college and for various pickups.

larry m. on

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Kevin your general manager at this location went to great lengths to be of help to me.He exemplifies what great customer service is.

Brian S. on

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Dean S. on

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jennifer and anna were very friendly and professional . would recomend your location to everyone

SHAWN M. on

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My in town mileage rate was higher then the daily average and the only reason is because of my race and when I called to inquire I was put on hold 3 times and on my 3rd call I told the young lady that she has put me on hold 3 times and I hung up after 6 mins each time and she told me that she was busy with a line of customers and that she would talk to me when she was done but I had just left the store and there were no customers there she was very rude. This location is in Plano Texas off of hwy 121. The trucks door handle was broken and when I looked at paperwork closely after the rental the paperwork stated that there was damage to the corner of the truck and they had placed aluminum tap over the damage and the customer accepts the risk from water damage, they never said anything about the damage and I guess I'm lucky it didn't rain. This is the worst experience that I have ever had with u haul and if you are people of color stay away from this store and or at least go over your rental contract throughly before you leave with the truck or equipment.

deena r. on

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Completely different experience from the last time that I rented from the U haul on 380! Everybody was extremely nice and very helpful! The process to get and bring back the trailer was very easy! I guess it takes a really bad experience to recognize and appreciate a really good experience! No room for improvement....this U haul location was excellent!

Christopher R. on

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DIRK G. on

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Treat the next customer in the same professional, polite, helpful way that I was treated. I don't think you can improve on way I was treateted and helped. Excellent customer service.

Billy M. on

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Exceptional Customer Service

MICHELLE B. on

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Nancy L. on

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Brad L. on

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Utility dolly needed attention.

Cynthia L. on

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Brandon H. on

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Wallace N. on

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jimmy b. on

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Good customer service on both ends. Keep up the good work.

Kelley A. on

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Everyone was so friendly and helpful! Will definitely come again!!

Jay N on

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Great team, great facility, great access.

Larry W. on

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CHRIS O. on

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The young lady that helped us was very nice and helpful.

Donita J. on

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Donita J. on

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Jeff F. on

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Lynda S. on

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Kenneth B. on

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Great location. Good service.

ZACH A. on

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Great service

Jeff F. on

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Not a thing Kevin and all the rest of the crew have been a pleasure to work with on my move across the country. Will definitely use Uhaul again for my needs.

Seungho C. on

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Donna C. on

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Marilyn W. on

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The personnel was very courteous and helpful.

Michael C. on

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Philip V. on

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Enlarge the Drop-Off area; I returned a 6X9 enclosed trailer Sunday evening and the drop zone was already full. Earlier drop-offs were stuck every which way but loose.....Maybe extend or widen the drop-off area somehow. Also, I realized there are cameras, but maybe even think about planning for the future and installing a fenced in area using keycoded gates like storage lots for drop offs....

Henry S. on

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WILLIE T. on

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Ryan R. on

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Kelly was very helpful and accommodating, even though I had an unusual request, she went above and beyond to help me. Thanks Kelly!

Michael B. on

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There were not enough agents for an early pick up so the wait was a little long.

Steven F. on

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Robin J. on

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I made the reservation with the expectation and the notification by email that I would be able to pick up the truck at 3901 N. Central Expwy in Plano/Allen. The day before, I was notified that I would have to drive almost to McKinney to pick up the truck. The bad part, we were picking up our goods at the 3901 N. Central Storage location. I called that office to express my concern and was not particularly amused with the tone of the rep. This is a broken process. The truck should have been moved to this location since that was how the reservation was made. Forget the fine print...

JOSHUA B. on

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Don B. on

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Truck in bad shape. Power steering noisy & hard to steer when still. Wipers worn out. Headlights aimed too close & too dim. Door panel bad rattle. Parking brake dragging whole time. Badcwind noise from driver's door.

Victor B. on

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Benjamin A. on

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make sure that the truck is properly maintained. The alignment was completely off and the van itself was dirty.

Merritt P. on

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Ryn W. on

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Had an interesting interaction with the front desk check-in. Was a little disorganized, and then when I was trying to figure out which trailer was mine and I had to ask someone.

Michael W. on

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This U-Haul has always had very friendly people and it is run like a well oiled machine. I have only been very impressed when I have done business with them. MC

LISA Y. on

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robin P. on

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Stephen W. on

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Tuan S. on

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Ashley U. on

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Jeff O. on

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Outstanding customer service! The lady that checked me in was very friendly and made sure I had everything I needed and the guy that hooked up the trailer was great as well as the guy who unhooked the trailer when I returned. Thanks all!

Gray T on

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When viewing items other tenants have thrown away the housekeeper approach me and my husband and stated you need to pick that up don`t throw that down.

BILL S. on

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Nancy L. on

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Matt T. on

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Erica M. on

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David T. on

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Edward C. on

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Employees were very courteous and professional.

ROSARIO O on

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Excellent service from Anna

Nicholas N on

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Staff was outstanding!!! Friendly and very helpful.

LANELL Y on

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Uhaul have the worst customer service I moved out my storage I rented a uhaul truck for 24 hoursThe house I was moving to had a gas leak so I couldn`t move my

DONALD W on

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Staff was friendly and catered to my needs and desires. I have used them twice before for Ubox moves and the system works pretty good.

Garner C on

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This location is fantastic. Modern, clean, fairly priced. The customer service is the best I have ever seen. Good job, guys.

RON P on

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Was in this unit for 10 years. No loyalty by uhaul at all over that time. Rates continued to increase year after year. I am now in a similar new unit with a different company paying less than half

Gregory B on

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A+. Friendly, professional, fast service from Jennifer All-Star!!. Clean, spacious, accessible facility. Fair rates. I appreciate the sloped load dock + courtesy carts. Will definitely recommend!

MICHAEL O on

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Wish storage access hours were a few hours longer

Gregory G on

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Thank you

JAMES W on

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This U-haul facility is very well run, very clean, secure and convenient. The staff was always very helpful and nice. I would highly recommend this facility.

Mary C on

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Jenneifer was a great helping me at the last minute before closing she helped me move a king size mattress out of truck. Thank you for the wonderful service your team provides.

KIM S on

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Yes, but the rates go up alot! The people are nice where we were! Clean and I like the security part. I felt nobody would get my stuff.

Mark N on

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Staff friendly and communicated well

CHERRY J on

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Brooke did a fantastic job! She really seemed to care about doing a great job.

RICHARD H on

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The rent, which is paid in advance, is not prorated when you close out the rental. A big negative to me and why I can`t recommend the facility to friends any more.

RICH B on

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Outstanding service.

DEVI V on

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This is my first time renting a storage space, and it has been a wonderful experience, one of the best customer service in recent times, staff were very helpful.

JANICE C on

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I had spiders and tiny bugs in my storage unit which infected my clothes and my items in storage.

JANICE C on

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Bugs and spiders in my boxes. I have to fumigate before I can take my clothing out of the boxes.

JENNIFER C on

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Thanks for offering a great experience for storing our belongings. The building was clean secure. The staff were always friendly and very helpful when needed for assistance.

KEN E on

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I truly believe that you should get a pro rated refund. It`s only fair to return a small refund to long time renters. Very sad that you don`t.

JOE I on

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PAVAN L on

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Thank you for the excellent service and help

AUSTIN E on

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Jennifer was awesome. She was friendly, helpful and always smiling.

RON C on

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I was helped by Meagan and Ranko during my rental of the trailer and subsequent storage room. Both were exceptionally friendly and helpful.

DEVI V on

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Am a first time renter here, it`s very well maintained, secure and affordable. I am glad to have had such a positive experience at this storage facility.

ROBYN L on

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I maintained my storage unit for 12 years and never had an issue with the cleanliness, service or help from anyone at your company. Thank you for a wonderful experience.

umair l on

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Good Experience.

ARCHIE S on

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Helped very promptly, clear instruction, up front pricing structure and good options

CASSIE H on

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Thanks guys! Cassie

CYNITHIA W on

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Process in securing box and any truck is way too long and cumbersome.

DOLLY W on

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Thank you!

TRILBY J on

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Except for a week long billing conversion fiasco the service has been fine.

PAULA L on

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Extremely great customer service. The staff and management are exceptional. I always recommend this location to friends and colleagues.

AMANDA M on

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Thank you for your excellent customer service!

KIM W on

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Everyone was very nice, especially the manager. I felt very reassured of security.

THERESA L on

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I felt confident that everything would be safe that I stored at my U-Haul unit. The staff were always very friendly and helpful.

KENNETH L on

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The lady who set up my storage and vehicle rental was very professional.

KAUSHAL J on

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Ranko and his staff were very helpful throughout the time of our rental period. Facility was very clean and well maintained. Ranko was also helpful in resolving our billing issues.

JOHN E on

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Great place and helpful staff. Will use again!

PATRICK A on

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very responsive providing assistance securing my items as entry card and keys were missing closing my unit my auto debit not set up properly and late fee was refunded proactively.

BARBARA B on

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Staff was helpful and friendly. Would recommend to others.

KRISTINE R on

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Took long to check in because computer was acting up.

TYCIANA N on

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The staff went above and beyond. Fast, efficient, friendly answered all questions knowledgeably.

MATTHEW A on

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H

PORTIA H on

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clean,fast service, convenient, very accommodating

AARON J B on

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Friendly, courteous staff!!

MARY S on

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s

NAYLAN H on

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I still do not have my account cleared. I was told the $50 lien fee would be removed from my accountant it is still there. My phone calls have not been returned.

AARON J B on

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Fast service!

JACQUELYN F on

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This was some of the best customer service i have ever encountered.. great staff.

MICHAEL C on

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Raoul, the man who helped me was fantastic. Couldn`t have been happier with his service. Five Starts.

CINDY C on

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Great place.......friendly people...... Great prices........

DEBRAH H on

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Easily accessible, staff great, facility clean, very happy overall with our experience. Thank you

BRIAN G on

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It was good

TYRONE K on

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I am impressed the the courtesy and professionalism of the staff... also with security and climate control.

STEPHEN A on

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Used a storage unit in my appliance repair business to have my supplier drop off parts for me to pick up. Always worked great for 7 years.just retired. Both Brad and Ranko provided excellent service.

Marquita H on

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On site ability to assist is too limited. Storage is insufficient creating inconvenience, loss of time and minimized access contrary to advertised promises direct and implied.

APRIL B on

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OUr representative was WONDERFUL!!! very helpful and informative

ANN J on

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Great team at this location -- keep up the great work!

Janet R on

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The guaranteed arrival date of my box was 6/5 but it was 3 days late and I have yet to see a $50 refund for every day it was late. Also, you guys couldn`t even locate my box for 2 days...

LAURI N on

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Great customer service.

DEBRAH H on

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Everyone who assisted us was very helpful professional. Very happy with the location.

ANN J on

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Team Ranko is awesome! With his baritone voice and huge heart, he has established a great team!

JAMES R on

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Very nice and helpful general manager.

BRENDA H on

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Wonderful staff. Wonderful experience.

JEREMY B on

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I can`t remember the GM name but he personally helped me through my first storage and it was excellent! Thank you so much.

JAMES P on

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Omar was very nice and helpful. He actually took the time to show the unit. He explained the difference between the two storage units.

DEWEY C on

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very helpful

HEATHER E on

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great customer service, initial wait was rather long

Mindy W on

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The box was in good condition arrived@location,however the staff was not familiar with how to work the system, resulting in billing errors and over an hour wait to be able to pick it up.

STEPHEN P on

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Very quick and efficient

LAVADA TABOR B on

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Think hours of access in evenings should be extended to 9PM.

CELIA P on

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Had a leak in my storage room. Was not advised, most of my items were damaged or destroyed. Will never use Uhaul again and will relate my experience to others

DEBRA A on

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Overall good. I just couldn`t keep getting increase in rent and stay.

CAROL P on

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Safe, clean facility.

CHARLES E on

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I would use this facility again if I need another storage unit in the future. No problems.

FAREED S on

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Clean and very well maintained

MICHAEL R on

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Very helpful and friendly. I appreciated it very much!

David B on

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While the service at the facility was good, U-Haul shipped my containers against my expressed wishes.

David B on

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Omar was courteous, knowledgeable, and extremely helpful.

SHELLY B on

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Friendly helpful staff

SCOT S on

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Ann, Was very professional and extremely helpful! Great customer service !

DONALD W on

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Staff is very good. Only complaint is when phone calls go to call center request was not passed onto to local uhaul unit Ranko made it right, quickly

CHRISTOPHER C on

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The facility is nice. My move in experience was good. The staff inside the facility was professional. My poor rating is based upon two things.

CHRISTOPHER C on

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The facility is nice. My move in experience was good. The staff inside the facility was professional. My poor rating is based upon two things.

DIRK H on

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Excellent staff with true customer service focus. Great facility. I am very pleased.

FERNANDO D on

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Omar gave us excellent service. Definitely I will recommend this storage.

MICHAEL R on

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Omar was excellent! He was helpful, patient with my questions, friendly, knowledgeable, and honest. I really appreciated him and the service he gave me! Thank you - Michael

SHERY G on

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Only problem I had was in the summer when I was going through some boxes in my unit. It was dark and very hot.

REBECCA M on

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I got stuck in the elevator. The Plano Fire Dept got us out Thee staff did not care or act concerned . The emergency button in the elevator was broken. I`d like all of my money refunded from uhaul

TAYLOR P on

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All was great

JOYCE G on

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I would like someone to check if I am owed money back

KATHRYN S on

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The customer service experience I received from James Jehn was outstanding! He was so helpful during the process of obtaining our units. He should be commended for his service.

RICHARD D on

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I vacated my storage unit on 10/18/2014. The staff was very courteous and everything went very smoothly.

STEVEN M on

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Staff is always great.

CHRISTOPHER K on

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Its a great facility, but pricey.

TONI H on

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Storage prices are too high. You should consider giving customers in good stand for a year a month free for appreciation.

TODD G on

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Great job! Thank you...

VED R on

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Convenient location. Neatly maintained.

Aaron B on

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Easy and affordable!

MILAN S on

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Great team and friendly environment!

CIERRA G on

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They were really accomadating about my situation, which I appreciate beyond words can describe.

ALISHA A on

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Ranko and staff were courteous and helpful.

LOURDES R on

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No issues, the space was inside and while not aircond, it was adequate. Thanks

KENDAL H on

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Very nice people. Very fair and helpful.

JIMMIE P on

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excellent

RICHARD D on

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Great staff!!

ZELDA C on

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I am pleased with service at this U-haul. After leaving my stuff for 7 months, no pest infestation. I received timely payment reminders and recommend this location to anyone for their storage needs.

Aaron B on

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Very friendly and helpful staff!

YEVETTE R on

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Customer service reps told me that I couldn`t get refunded for the money that I paid for the month of June.

WILL T on

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For 3.5 years, this staff was ALWAYS accommodating, ALWAYS smiling and ALWAYS very helpful. It is a shame that all businesses don`t operate in this manner. Thanks for everything!

HUMAYUN K on

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I had to make three trips to complete thre transaction.

HUMAYUN K on

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I had to make three trips to u-haul location to help moving help guy to get the u-boxes. It was a harrasement by the u-haul. They blamed software, could not process my order by several attempts.

ROBERT E on

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Well run and very convenient. I`ll be back.

TIFFANY S on

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Thank you for providing excellent customer service. I wish you would pro-rate when moving out before due date.

ROBERT E on

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Friendly helpful service. The staff even helped us save money.

PAULA L on

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This facility is always and consistently well ran!

ELISIA A on

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They forgot moving pads. Couldn`t give me arrival date. Tried sched pickup of ubox in Utah store never called back despite calling a lot. Call center didn`t know anything Never use uhaul

KELLY P on

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-

SOLOMON D on

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I don`t care what the reviews said online, I had a great experience! Already recommended to friends

RICHARD H on

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x

RICHARD B on

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Very pleased.

PAUL K on

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The staff at this location are the best in the business. Made a very stressful move much better. Thanks again for a great job!!!!

MADAN B on

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Very helpful staff and show a lot of patience.

DEAN B on

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Very nice facility and the Staff Ranko - Rachel always went out of there way to be helpful.

LESLIE L on

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The only issue is a few times going to the counter, the person wouldn`t be able to help because they didn`t know about that business line and would have to get someone else, resulting in another wait.

CHASANEI W on

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Always helpful and I had no issues the entire year I was with them! They were awesome.

MONICA C on

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We needed a temporary solution after a death. The agent that assisted us was so gracious kind. Her ability to listen understand our needs at such a critical time was superb.

ROBIN C on

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The staff and personnel were always helpful when needed - I always felt comfortable coming in and out of the facility. Thanks!

BARBARA V on

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every one was polite and friendly One young gentleman name Jimmy at 121 uU-Haul was very helpful went above and beyond on his job

ROBERT S on

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Staff- polite, knowledgable, helpful.

HEATHER E on

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Jimmy was very helpful. He answered all my questions.

MARSTON Z on

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VERY CONVENIENT AND FRIENDLY. TOOK THE TIME TO LISTEN AND HELP WITH ANY PROBLEMS OR QUESTIONS.

KELLY P on

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very friendly. gave me a slightly reduced rate - which i really appreciated.

RICHARD M on

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Thank you for providing a clean and secure storage location for our personal items for the past 3 years. I will highly recommend your facility for others who might need your services.

MEERA A on

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Great customer service. Friendly helpful staff.

MUNTARI RAJAI-DAMUN E on

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Great

JOSEPH P on

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Very professional and well maintained facility. A first class operation!

STEVEN M on

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Staff was very helpful. Thank you.

ANDREW P on

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Friendly staff willing to help with any needs. Helped make moving twice much less stressful. 24 hour access was a plus.

GREGOR U on

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Met my needs

BARBARA H on

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Only one complaint! I was supposed to receive a $15 late fee credit, per the Manager Rachel...but never got it! Even when I emailed her twice and called.

KAY N on

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Very good customer service.

TINA-MARIE R on

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Great experience

MARK R on

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Ranko was great to work with. He was very customer service oriented and was helpful with all our needs.

GREGORY H on

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My experience was pleasant and surprising to find staff so customer friendly. Rachael was a difference maker and went above and beyond to meet my needs.

SABRINA E on

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Will be back when we need another storage unit. Awesome experience!

SHANE H on

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A

ROBERT S on

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Unit ,location, and credit card no. was sent to the emergency contact person.This was clearly a violation of privacy rights under current TX contract law.

CLAY M on

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Clean and well-maintained. Comfortable climate in the storage facility. I felt safe in leaving our belongings there.

TARSHA W on

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good service friendly/helpful staff

JULIE N on

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Very friendly staff

QUINTIN R on

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Very nice and professional staff

KEN E on

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People were great overall.

ROBERT W on

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You should pro-rate when you check out early. I checked out two weeks early and didn`t receive a refund.

JOHN M on

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Staff was always friendly and accommodating. Thanks.

PAMELA H on

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The staff was excellent and Jimmy Jehn is extremely helpful and knowledgable. All the people working at the facility are very friendly. I am glad I decided to rent at this facility.

ROBERT J on

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The experience was excellent.

FERN F on

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I would definitely use this storage facility again if needed for Truck and/or storage. Everyone that I encountered was very friendly. Although I just had a 5x5 it was perfect!

KENNETH E on

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Very helpful and considerate

DANIEL B on

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It would have been nice to have slightly extended hours for the base service. I understand you can pay for additional 24 hour access. Other than that, service was great.

BRUCE P on

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The manager was very helpfull.

LUCINDA H on

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Your staff was very friendly and helpful

LUCINDA H on

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Your staff was very friendly and helpful

ERIN T on

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My recent experience was more than I expected. I will definitely recommend it to family and friends.

SUSAN G on

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extremely helpful and friendly

JOHN M on

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Staff was great.

STEPHANIE A on

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Rachel and Jimmy were awesome! Very rare to receive such outstanding customer service these days, couldn`t be more pleased...thank you!

ROE N on

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Best storage I. Have ever been in I would highly recommend this storage unit to everyone

GINA K on

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Very friendly

MARIA R on

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I have used this U Haul office for moving supplies, trucks and storage in the past and they have always been exceptional in everything they do. I highly recommend this U Haul site.

AMBER B on

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Everything was awesome!!!

JUDITH G on

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Rachel is very professional and wonderful to work with. She is an asset to the UHaul organization.

ROBERT H on

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Ranko and his team are always professional, helpful, and friendly. Their facilities are immaculate and secure, so I am happy to be a frequent customer of this UHaul facility.

ELIZABETH H on

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Great customer service

JENNEVA V on

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I have emailed Ranko Milovanovic the specifics of my experience.

BLAKE M on

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It is clear that customer service is a priority at this location. I would recommend this location for storage or truck rentals without any hesitation at all. Thank you!

HARVETA D on

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The worst two months of my life feb and march 2013

JUDY G on

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Rachel is extremely nice to work with as well as all of the other employees.

VITTAYA N on

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Good staffs. Service is prompt and courteous.

RYAN P on

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Na

DAVID S on

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Great service convenient

WAYNE A on

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Staff made my visit easy and enjoyable!

LIBBY S on

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Great experience. Would definitely lease again if the need should ever arise.

JULIE U on

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very friendly and accomodating

KATINA S on

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staff was very friendly, helpful,and professional.

BARBARA B on

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Everyone was very helpful, meeting our needs quite well. We were very impressed with the overall service at this particular facility both for storage and the truck rental.

KELLI M on

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Everyone was helpful and knowledgeable.

RYAN P on

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Everyone was friendly and extremely helpful.

TERRI H on

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very kind and helpful

SHARON P on

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Everyone treated me very well and always made sure all my questions and concerns were answered. I really enjoyed the experience.

EBONY J on

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Very friendly and helpful. Clean, safe, and secure facility!

ROBYN J on

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I found mouse shit all over my things in the unit. I paid a lot of money for a clean facility. The mouse shit was not cool!!!

ROE N on

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I have never seen a facility so clean. I am moving from shrreveport,la. And I am not worried about my furnishings Being in storage at all.

JAKE P on

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The initial person I dealt with was great, but the general manager Ranko was terrible. He was very condencending and I did not like the way he treated my wife.

SUSAN F on

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Later evening hours would be nice. After I had checked out of my storage unit, I received a notice of overdue rent for a totally different unit than mine.

JOE F on

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Very nice to do business with this facility. GM was very helpful and exceeded my expectation. Thanks Aranko!

ROBERT T on

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Storage was very easy and plenty of carts if you got there early

CHASANEI W on

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The store very clean and the staff was great!

JOHN C on

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The only complaint I have is that the rates went up 3 times during my 2 year rental period. Otherwise no problems.

LUCAS S on

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Very nice staff. Liked the street hours drop off.

ALBERT B on

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Overall, good job. Thank you.

SUSAN F on

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Access to storage was during operating hours, which ended at 7 PM most days. It would have been much more convenient if access was available later in the evening or even 24 hours/day.

CARRIE T on

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Clean, convenient, polite staff

SUSAN R on

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Manager of this facility rented me last big one he had. Then when today to put my lock on it and there was this HUGE POLE TAKING UP ALOT OF SPACE IN IT. I am very upset.

ROBERT S on

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Rental for 400 sq ft. Pillar = NOT 400 sq ft. Paying for 400 sq ft. No reduction in price for reduced sq ft. Feel cheated.

GILERTO N on

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Great job.

NICHOLAS F on

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staff was very friendly and helpful, the facility especially the restrooms are very well maintained.

SHERI H on

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The store`s service facility were great

ADAM S on

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General Manager Ranko Milovanovic runs a good operation- he followed up via phone, was professional, and everything was there as promissed. best UHAUL experience ever...

CELESTE K on

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The staff was well managed and worked with me when I had some out of the ordinary issues. All were helpful, but sometimes the lines on the premises were long.

NANCY W on

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A very nicwe facility!

DAVID S on

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Great service

CHRIS B on

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the facility was beautiful and close to the freeway, the service was excellent. I would recommend this location to everyone. Thanks!

ADRIAN G on

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I enjoyed my first experience with this particular U-Haul Facility, I decided to come back. Great job!

RICHARD N on

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Jessica Spinks was very helpful when I checked out my storage unit.

FRANK N on

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Excellent all the way around!

GABRIELLA M on

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We had a wonderful experience . Your facility made everything better for us. Great customer service and care.

GREGG P on

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Had trouble with computer access card, system down, other than that, great experience!

LINDSEY P on

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Very professional people. They informed me upfront of all options. Referred father and friends as I`ve been there 3+ years with no issues. Great place!

KIMBERLEE P on

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Rachel and Ranko were incredibly friendly and accommodating! I`ve already recommended your facility to a friend.

TIFFANY R on

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Helpful staff, convenient location. Good experience

CHRISTEN L on

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Even though there was alot of confusion everyone was willing and able to help out they are definitely a customer satisfaction guaranteed... I would definitely recomend them again..

GLEN W on

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It was a very good. We were scheduled for the prosper uhaul, but was very dissapointing for us with all the pea gravel. Our experience was great with the help of Jeff. We thank him very much.

CRAIG R on

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The facility was great. We felt that our items we safe at all times. Access to the loading dock was perfect as we had a large moving line semi truck. Thank you for the great service.

ROBERT H on

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Thank you very much for your excellent service. Also, Donna was very knowledgeable and helpful and fast in completing the transaction, even after my changing my mind several times. : Robt.

KENNETH E on

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People were ready to help and they were able to answer any and all questions. Great Job!

DANIEL P on

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Wish they had a pro-rated rebate for unused time--moved out within a week of paying for another month.

THOMAS C on

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Jessica is a gem. Great facility and great service!

JANICE L on

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This is an excellent facility!! Everyone is very friendly and helpful!!

FRED A on

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Horrible customer service... employees REGULARLY park in load-in zone and more ..200 char limit prevents me from explaining fully. Manager Renko continually displayed lack of concern

ANTHONY S on

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i wanted to give a special thanks to Jessica Rene Spinks she went above and beyond the call of duty to make my 8+ years an enjoyable one.

NANCY W on

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I am happy with the location of my unit and the staff was very helpful.

BRENT V on

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Great experience. Exellent staff !! Will recomend to anyone .

MARK C on

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Very friendly staff.

TIMOTHY C on

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they did a wonderful job.

FRANK C on

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the only negative is: the unit we were given had a pole in the center of it. went to manager to change it, and we were charged $5 more of it.

IVY B on

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Our representative was very professional and helpful.

JOSEPH Y on

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Either Uhaul has come a long way since I last moved with you or my standards have been reduced. Let me assure you, my standards are higher than they ever were. An outstanding experience so far!

MICHAEL F on

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The manager at the store was very kind and helpful. Thank you.

SHAWN A on

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much better experience than in the past when i`ve rented things. great staff inside. very helpful and friendly.

SUSAN S on

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Had problem with my access card a few times and had to go into office so alarm would stop. Replaced card and then ok I had to call 3 times to check out of unit. Hope finally done.

PAMELA A on

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Service is excellent.

ROBERT C on

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Service and facility were excellent.

JORDAN H on

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Amazing! The staff was always willing to help and answered any questions I had. Any time I needed their help, they always found a way to help out.

MARCUS N on

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Superior service

KATHRYN M on

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Everyone was always professional and friendly and willing to help. Even my family and friends kept commenting on how nice everyone was and how clean and nice the facility looked. LOVE this facility!

TERRY O on

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A top notch organization, excellent customer service, would highly recommend this location for your moving and storage needs, congrats Mr. R you are the best!!

KEVIN M on

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Not prorating is bullshit. I was charged a full month for 2 days worth of a rental period. Never use uhaul again

JARVELLA M on

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the service was great

DORIS S on

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There is just one comment I would add: it would be helpful if there were more maps and directions throughout. My husband got lost and walked and walked.

JENNY H on

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It was excellent

MICHAEL C on

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great

RONALD C on

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There is a stairwell near the elevator on the second floor that is pitch black no lighting of any kind. It has been that way for a year and a half. someone may get seriously hurt using those steps.

MICHAEL P on

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The staff was very helpful and friendly.

JOYCE P on

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I will always use Uhaul for my storage needs. Excellent service. Thank You

CHRIS W on

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Staff was very helpful

JORGE B on

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Amazing!!! Great costumer service and Awesome place

SHAWN J on

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it was great

LEWIS R on

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keep raising the rate. was there 18 months and got 4 rate increases. went somewhere else for 60 a month for the same thing.

SHAWN H on

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Nice facility, the employees were very helpful and courteous.

TERESA C on

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You were deceiving about your rate increase. You made it sound like, if you pay now at your current rate it will remain the same. The rate still increases after your payment!!

MARY B on

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Very helpful, knowledgeable and friendly staff.

STEPHEN B on

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We were there from March to November and the rates went up twice, with no added services. Lady at desk was very rude. Won`t be back. Moved to other facility

MEREDITH P on

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The staff facility are wonderful. They have everything you need to help you with your storage moving needs.

JEFF K on

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The continued price increases were very disappointing and ultimately provided motivation to discontinue renting space.

JAMES P on

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pricing was very high compared to competitors and the location was really out of my area which made the access hours hard to manage. found another facility for 1/2 the cost and twice the size.

JOHN JOSEPH G on

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Super freindly and helpfull.

KARA C on

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I think if you have already paid for the month and then move out in the middle of the month you should get your prorated money back. It`s ridiculous for the company to make double on a unit.

SHAROLTTE M on

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Covinient, Easy to deal with, helpful staff

GERALD V on

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I kinda expected the rental rate to be pro-rated for the unused days on the contract but was told company policy didn`t allow pro-rating.

MARK H on

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Its the best uhaul place i have been to. Very clean and so helpful. They made the move as enjoyable as a move could be.

KEATON Y on

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Very well maintained. The staff were nice and very helpful.

KIM H on

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...

BARBARA C on

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They helped us with all of our last minute needs that day!!! I would recommend them to all of my friends.

MARK H on

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very helpful

BRIAN H on

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Very convenient, happy with the experience.

BYRON M on

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Everything was good except the hours. Keep up the good work.

STEVE B on

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Good Location

CHRISTOPHER T on

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Friendly and well organized office. Storage facility clean and secure.

FELICITY L on

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Awesome customer service guys!

STEPHANIE SHEREE H on

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My first experience was not good, but my second experience was great. Thanks to Donna. She was so sweet, funny, and answered all my questions very well.

PAMELA A on

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Overall very good.

NORMAN D on

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Excellent staff that was always helpful and friendly in the frequent dealings I have had with this facility in the past year.

JENNIFER D on

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everyone was helpful and efficient especially the manager

CODY H on

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everything was satisfactory

SHAUNA G on

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We had our storage since 2007 and the staff has always been nice. It was wonderful knowing our belongings were safe and secure 24/7. Thank you Uhaul Staff.

KENNETH Q on

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I`ve used this facility twice now and it has been a good experience both times.

LESLIE L on

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I moved out of my storage unit on June 12. I was charged for an extra month for rental even though I did check out in the office.

OLIVIA P on

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Ranko and the other employees were all very helpful and kind. You can tell everyone really cared about their job and customers. Definitely coming back for any future storage or moving needs!

DIETRICH J on

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Storage units are too expensive!!!!!!!!!

PHILIP S on

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It was the busiest weekend of the month, but they still found time to assist me and were very friendly.

PAMELA T on

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I have called several times and left messages for someone to talk to me about billing and no one returned my call or answered my questions.

ROBERT E on

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Very pleased@ checkin.Glad storage was free after $75for10x15 climatized n NC.Turn-in not good,I`m WAITING n line,mger rents a unit so facility is 100%,as I`m waiting to turn-in a unit.

JERRY G on

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Thank you for the great service provided us...you are the best !

ROBERT E on

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Very helpful, willing to go the extra mile.

GEORGE F on

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KEEP UP THE GOOD WORK.

PAULA C on

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closing time is 7pm. This barely gives anyone a chance to access their storage unit if they work during the day. Normal access hours should be until 9pm most nights.

CHARLES M on

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2 price increases in a year? A unit for x months/year incentive would b a rebate or price reduction. The longer one stays the more one pays..an incentive to leave. Comments r meant 2 b constructive

SUSAN J on

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The staff is incredible! So helpful, friendly, and professional. Would ABSOLUTELY recommend your facility. Thanks very, very much!

AMANDA D on

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It was great. I`d appreciate a free month for storage :

PAMELA A on

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Staff was very helpful

LINDSEY H on

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Would have liked 24 hr access without incurring additional expense.

SCOTT A on

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.

BRIAN M on

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Ranko was very professional and explained all the options available. We felt very comfortable and will keep U-Haul in mind when the need arises in the future. Thank you Ranko

DONALD F on

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The manager is very competent and helpful.

MICHAEL C on

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Everyone was nice and helpful as always

ATINA G on

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Great Customer Service! We were very impressed!

TIFFANY R on

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Very helpful staff... Ranko is very friendly and professional!!

SARAH K on

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The facility is clean and the manager and employees were friendly and helpful.

FREDERICK B on

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My only suggestion would be to extend hours til 8 pm everyday.

MALCOM O on

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Always a pleasure! We won`t go anywhere else.

BRAAM D on

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Horrible Experience: Staff could not find my reserved spot put me in a new spot with a Giant concrete column taking up most of my storage area no discount/reimbursement for the column

SHEILA W on

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Attendant was very helpful.

KENNETH Q on

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This is my second time using this facility. Very well kept.

GERGE F on

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Keep up the good work.

HERMAN W on

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Everyone at this location was very friendly and helpful. They provided very good service.

VICKY B on

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The manager is the one who was helping us and he was wonderful.

BILL G on

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The staff at this facility is always friendly and very helpful. Obviously the mgr., Brad, does an excellent job!

SHANNON U on

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The customer service representative who assisted me was very helpful with answering all of my questions and allowed me to view the actual storage units prior to selecting one.

WILL T on

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The staff was extremely helpful and courtious.

JOSHUA W on

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Rcveda2ndmonthfreerentalw/aoneway movebutdidnthvecouponw/meClerkwas greatAsstmgrwasrudewhenaskedhowtocode itsayingthatwedon`tdothoseanymoreI cantbelieveherepresentsmgmt

JON T on

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All the workers are very friendly and helpful but your trash policy is absurb. I had a couple of boxes to throw away and I was told it would cost $5 per item.

JEFF K on

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Very nice people and very helpful.

JEFF K on

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This was my first time utilizing a self storage facility and it exceeded my expectations.

CHARLES M on

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Appreciate the straight answers and no hidden charges.

MARY B on

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Facility was very clean and we felt safe and secure. Excellent staff!!

KATHLEEN R on

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Since I recently put items in storage, it is too soon elaborate on the experience.

SUSAN J on

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Very good experience at a difficult time in my life. Thank you!

PERRY H on

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Very good service!

JOE K on

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Staff at this location are well acquintated with their duties and friendly. We also had a hitch installed. The process went flawlessly and faster that estimated. Your staff are to be commended.

SHELBY L on

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First time using a uhaul/storage. Process was very easy affordable!

WILLIAM B on

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I was very well please with the staff and facility

MARLENE M on

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the person who checked me in was a delight and very helpful...

ERIC S on

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Everything was as expected.

MELODY T on

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It was a good experience overall.

BILL B on

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Charity was great at the rental start. and when we needed to cancel the unit the next day, the service was good also. very professional

SHELIA O on

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Service was great

JENNY P on

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My space has a large cement support beam in it, taking away from the usable space. Also, the emergency exit door was propped open w/ an extension cord.

CELIA P on

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We haven`t yet moved in our things into the storage, so we cannot comment much on anything yet.

MICHAEL L on

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bbbbbbbbbb

JOHNATHAN S on

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Great service!

JUDITH G on

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Very satisfied and I have been a customer since 2002.