Customer Reviews for U-Haul Moving & Storage of North Plano

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of North Plano

Overall rating:

Reviews without text are currently hidden. Show them

Katie H. on

Rating:

Customer did not leave a comment.

Maxwell N. on

Rating:

Great costumer service! Great trucks and such a good deal all three times we rented last weekend the weekend before and recommended our parents to use and they used the movers that uhaul online offered. So easy, fast and great deals truly appreciate this service and company and the suggestions while trying to do a fast move and again all with great pricing half of the cost compared to thousand competitors we looked into!

Dan S. on

Rating:

Customer did not leave a comment.

David W. on

Rating:

Overall great experience. Much improved since the last truck rental I did a couple of years ago. Processes were streamlined at both pickup and return. Like the integration of technology in the check in process.

YONIX V. on

Rating:

Customer did not leave a comment.

Timothy S. on

Rating:

Work on service with a smile. The lady who helped me was not un-friendly, but not very warm.

Gene W. on

Rating:

Everyone there was very nice and professional.

Steve W. on

Rating:

They were very helpful even though I was returning a trailer to a different location than originally planned.

Tom S. on

Rating:

Customer did not leave a comment.

James G. on

Rating:

Very professional. Largest facility I personally have ever used

Mike R. on

Rating:

Perhaps the agent at the check out counter needed her coffee she was just not friendly when I picked up the van at 7:15 am. Just remind ANY cashier at the counter or waiting on customers "smile" be friendly , sometimes that may make the difference if I will come back to thus location or not!!!!

Latoyah M. on

Rating:

I love you all. Your location always does a great job of taking care of me

Jennet D. on

Rating:

Customer did not leave a comment.

Theresa H. on

Rating:

Customer did not leave a comment.

CERETHA M. on

Rating:

Customer did not leave a comment.

James I. on

Rating:

Customer did not leave a comment.

Felicia M on

Rating:

Very clean and organized like that carts are available for use great touch

VAL K. on

Rating:

Customer did not leave a comment.

J.R. N. on

Rating:

It was a great experience both times we rented from this U-Haul location in Plano. Easy to pick up and easy to drop off ans they have a large selection of trucks and trailers.

JUDE A. on

Rating:

Customer did not leave a comment.

Tenisha M. on

Rating:

Every location that I have been to has always provided excellent service.

Daren D. on

Rating:

Customer did not leave a comment.

Jerry T. on

Rating:

Customer did not leave a comment.

CHAD H. on

Rating:

Customer did not leave a comment.

JAMES C. on

Rating:

Customer did not leave a comment.

Vinda A. on

Rating:

Customer did not leave a comment.

Dale R. on

Rating:

Customer did not leave a comment.

Ed M. on

Rating:

Customer did not leave a comment.

Elisabeth S. on

Rating:

Customer did not leave a comment.

Lauri P. on

Rating:

Customer did not leave a comment.

greg h. on

Rating:

I drove 31 miles total. The truck was suppose to be full. It took 9 gallons to fill up. What this truck get 3.5 mile per gallon?? I hate to get ripped off.

dee t. on

Rating:

Customer did not leave a comment.

robert A. on

Rating:

Customer did not leave a comment.

ROGER S. on

Rating:

Customer did not leave a comment.

Robert S. on

Rating:

Customer did not leave a comment.

Joel B. on

Rating:

Customer did not leave a comment.

Mike R. on

Rating:

Best location of all the Uhauls. Great service.

Tony O. on

Rating:

Great experience all around.

Nelson M. on

Rating:

Customer did not leave a comment.

David R. on

Rating:

Customer did not leave a comment.

Tony H. on

Rating:

Customer did not leave a comment.

Hannah B. on

Rating:

Employees standing around talking about functions for outside of work while a line is forming. Facility also did not smell clean.

Levy P. on

Rating:

Customer did not leave a comment.

ROGER S. on

Rating:

NOTHING I CAN THINK OF. THE STAFF AT THIS LOCATION ON CHECKING OUT AND CHECKING IN WERE FRIENDLY, CONSIDERATE AND VERY EFFICIENT ... THE MILITARY SHOULD DO SO WELL!. OUTSTANDING EXPERIENCE WITH EXCELLENT EQUIPMENT AND PROFESSIONAL STAFF ... KEEP UP THE GREAT WORK!!

brittany b. on

Rating:

Customer did not leave a comment.

Jim S. on

Rating:

Customer did not leave a comment.

anand k. on

Rating:

Customer did not leave a comment.

Vijaya Bhaskara P. on

Rating:

I booked at equipment near, where I need to pickup stuff. I received few calls (4) from u-haul office and finally they changed location and timings. Each way about 13 miles total 26 miles got extra miles. When I peas picking up equipment, when I showed proofs. Then they gave me hand truck for 10 cents each day. I rented two days. When I returned equipment, they charged $14 for hand truck. So tally I lost $26+$14 +tax= $45. Now tell me do you want to recommend to friends and others. If they get same kind of experience or any bad experience happens. First they yell at me. I never recommend to anyone.

MICHAEL B. on

Rating:

Customer did not leave a comment.

Lawrence E. on

Rating:

Customer did not leave a comment.

deborah j. on

Rating:

The truck was very clean but the key was very hard to get the truck start it would not turn had to keeping truck running most of the time because we could not get it started I was very upset about this

Connie A. on

Rating:

The female cashier with an accident seemed to not listen or understand me because she repeatedly asked the same question. Even my husband felt frustrated with the cashier, my husband stepped up and addressed the cashier.

Jerrod L. on

Rating:

Customer did not leave a comment.

THOMAS M. on

Rating:

Customer did not leave a comment.

Marina M. on

Rating:

This location is extremely busy on Saturday's, so with that being said the people there run arouns like a chicken with the head cut off. Very unorganized to say the least.

GARY P. on

Rating:

I was left to my own to resolve a problem with the trailer hitch wiring. Rather than assisting (the Customer), I was on my back in the parking lot trying to determine why the trailer lights weren't working. While the facility is: large, clean, easy access...there wasn't anyone available to help. Not impressed.

Perry D. on

Rating:

Customer did not leave a comment.

ronald k. on

Rating:

due to surrounding construction the lot is a bit small for easy maneuvering of trailers or big trucks

zephaniah h. on

Rating:

Customer did not leave a comment.

lisa d. on

Rating:

Customer did not leave a comment.

Ernest S. on

Rating:

Keep up the great service

danielle M. on

Rating:

Great service. Friendly.

Judy W. on

Rating:

Customer did not leave a comment.

Christian C. on

Rating:

Customer did not leave a comment.

John H. on

Rating:

Great experience all around. No problems

Brad S. on

Rating:

This store always has the equipment I need. Fast to rent and fast drop off. Great job every time!

Steave D. on

Rating:

One of the tire tie down straps on the auto transport was broken. The customer service at this place was absolutely wonderful and as always been for me. And I have used them multiple times

Christine T. on

Rating:

There are two grades of car trailers, a heavy one and a lighter one. I need the lighter one but cannot request it during the rental process. The location was not helpful finding a solution so that I always get the lighter trailer.

Catherine H. on

Rating:

Customer did not leave a comment.

Jay J. on

Rating:

Customer did not leave a comment.

Mark P. on

Rating:

Customer did not leave a comment.

Rob K. on

Rating:

Customer did not leave a comment.

Elen P. on

Rating:

Customer did not leave a comment.

VINEET P. on

Rating:

Customer did not leave a comment.

Todd W. on

Rating:

Charged $90 for 6 pads and a dolly; never had them or used them. Totally bogus and if I didn't read the email receipt I'd had never known I was charged!

ENRIQUE B. on

Rating:

Customer did not leave a comment.

Shameika B. on

Rating:

I was charged for service that I didn’t want and when I delivered the truck back the check in gentleman told me my price was 59. I asked for a break down of the prices because I was suppose to got a refund of 14 dollars. So he put it on hold and told me to go in the inside. The guy on the inside told me my price was 77 I don’t see why it was that much

Arun P. on

Rating:

Customer did not leave a comment.

EVAN B. on

Rating:

Customer did not leave a comment.

Michael H. on

Rating:

Customer did not leave a comment.

Jackie N. on

Rating:

The process to rent a truck was fast. Returning the truck was fast. Very happy with the service.

David J. on

Rating:

Great truck and quick efficient service.

Behnam B. on

Rating:

Customer did not leave a comment.

Krystal W. on

Rating:

Great location and easy pick up. Staff was very friendly and knowledgeable. Store was exceptionally clean including the restroom facilities. I would highly recommend.

Kimberly a. on

Rating:

Customer did not leave a comment.

tamara r. on

Rating:

everyone was great. love the locations size and amount of inventory. anything you need they have it.

JERRY C. on

Rating:

Customer did not leave a comment.

ming l. on

Rating:

Customer did not leave a comment.

Natisha N. on

Rating:

Customer did not leave a comment.

EDDIE W. on

Rating:

Customer did not leave a comment.

Norman H. on

Rating:

Trailer wasn't cleaned had oil, leaves, and other. Would not recommend.

Joshua B. on

Rating:

Customer service was terrific. All was fine until I had to drop the truck off. The drop off location was on the other side of town, I actually passed about 5 different uhaul stores on the way. Then the people who I dropped off too weren't there.

Walter C. on

Rating:

Customer did not leave a comment.

Frank L. on

Rating:

Only tiny issue I had was finding the truck by the number on the bottom drivers corner. There were too many trucks. Other than that a quick easy process on both ends, and workers were all very nice and helpful.

DANN D. on

Rating:

Excellent service, will use you guys next time I need a truck!

ERNEST P. on

Rating:

Customer did not leave a comment.

Tracy P. on

Rating:

Customer did not leave a comment.

William J. on

Rating:

Jared Caldwell was awesome. He made the experience very fast and easy.

Robbie S. on

Rating:

Customer did not leave a comment.

jahangir m. on

Rating:

Customer did not leave a comment.

Brad S. on

Rating:

Keep on doing what ya'll do! You do it right! That's why I think of U-Hual first when it comes to my transportation needs.

shauna b. on

Rating:

Only thing I would change is the price. Over $200 to move some things to Granbury from Plano. Otherwise excellent! If I have to pay that much anyway I'll definitely come back here. Great selection of vehicles and supplies, parking, and service! The free used boxes were great!

Rhonda M. on

Rating:

Customer did not leave a comment.

Bobby D. on

Rating:

I didn't notice any areas of improvement, honestly the staff was polite and knowledgeable. Thank you for a very good rental experience.

Jeff A. on

Rating:

Customer did not leave a comment.

Rusty C. on

Rating:

Customer did not leave a comment.

Chris G. on

Rating:

Customer did not leave a comment.

Sheryl R. on

Rating:

Customer did not leave a comment.

BOBBY C. on

Rating:

Customer did not leave a comment.

Justin F. on

Rating:

Best uhaul in the area. I use them regularly to haul cars and trash from my shop and it's very streamline and consumer friendly

Earl T. on

Rating:

Customer did not leave a comment.

Emily L. on

Rating:

Cars with cruise control and better gas mileage, maybe diesels?

cornelius J. on

Rating:

Customer did not leave a comment.

Kenneth D. on

Rating:

Customer did not leave a comment.

Marty S. on

Rating:

Customer did not leave a comment.

dana f. on

Rating:

Customer did not leave a comment.

roger r. on

Rating:

Customer did not leave a comment.

Horace G. on

Rating:

Customer did not leave a comment.

kevin k. on

Rating:

Customer did not leave a comment.

Rachel K. on

Rating:

Awesome staff, service, and equipment!

Bradley F. on

Rating:

Best U-Haul location. Always good and respectable.

duke s. on

Rating:

Made reservation online to pickup a trailer, assuming this would speed up the process, but it took approx. 45 minutes for them to find my reservation and get me a trailer.

Cecilia P. on

Rating:

Customer did not leave a comment.

Jene H. on

Rating:

Customer did not leave a comment.

Matthew M. on

Rating:

Customer did not leave a comment.

Adam M. on

Rating:

Customer did not leave a comment.

SRINIVASA B. on

Rating:

Customer did not leave a comment.

Jeff H on

Rating:

we had never used a storage facility before and were impressed with the service at check in and the convenience of the space we rented.

Chris G. on

Rating:

Customer did not leave a comment.

Keith B. on

Rating:

Lines were way to long and your check in process is ridiculous. Rented the truck for 1 day to delivery pallets of water to Houston for Hurricane Harvey relief. Returned the truck the same day at 6:30 PM after driving all day. Was charged an extra $40 as they did not check the truck back in that day. I expect to see a credit to my card for th extra day charge as the truck was returned the same day. Terrible process for returning trucks. You drop the truck off with a person outside that checks the vehicle and should be the person that checks the truck back in, but no you then have to go back in and stand in a long ass line. Just dumb. I will not be using Uhaul again.

scott g. on

Rating:

N/A - service was excellent!

MARK A. on

Rating:

Customer did not leave a comment.

Tom G. on

Rating:

Truck was in good condition with new tires. Maybe you can clean the windows before renting. I had to clean the windows myself in order to be able to see out clearly.

Jason G. on

Rating:

Customer did not leave a comment.

Kolleen T. on

Rating:

The hitch that was put on left my tail light and blinker not working. So I had to come back to have that fixed the day that I was to pick up my trailer. I waited an hour from the time I was told to be there for the fellow that was to fix it for me. Then I left with my trailer 2 hours later and within 5 minutes the tail light on the trailer was not working. I once again had to bring it in on the other side of town and they could not fix it. They told me I had to unpack my trailer so they could give me a newer trailer. This was all such an inconvenience, but the employees were ever so sweet and helpful.

christopher c. on

Rating:

Customer did not leave a comment.

THOMAS M. on

Rating:

Customer did not leave a comment.

FREDRICK U. on

Rating:

Very smooth and hassle free experience. Great service!

Eugene L. on

Rating:

Customer did not leave a comment.

Chris H. on

Rating:

Customer did not leave a comment.

Twillow C. on

Rating:

The team is always willing to assist. I go to this same facility every time I need to rent a vehicle for hauling or moving.

mohsen d. on

Rating:

Customer did not leave a comment.

Ray V. on

Rating:

Customer did not leave a comment.

Landon W. on

Rating:

The drivers side mirror fell off the truck only a few miles from leaving. I had to do my entire move without the use of that mirror. Which was extremely difficult and dangerous. Despite this issue I was charged full price for my rental. I felt that this was bad business to charge full price for a broken rental.

Grady S. on

Rating:

Keep up the great SERVICE!!

Robert G. on

Rating:

Well, I'll tell you. Some of your I.T. and business process functions seem very antiquated. From tickets that use carbon paper (carbon paper!!!) and email attachments (receipts) as .PNG files rather than .PDF which is common nowadays. U-Haul would benefit from a complete I.T. overhaul and reimagining of how you move infomation around your organization and communication with customers. There seems to be a lot of opportunity for improvement in this area. I do love U-Haul though.

Quincy C. on

Rating:

Hello: I am making a complaint about the many efforts we made telephoning you about not charging the card ending in 3049...& that I would call and provide you with a different card for the remaining payment .. My reference number is 1541-372. What will you do about this situation...? Disappointed Customer Q. Conwell

roger r. on

Rating:

Customer did not leave a comment.

George G. on

Rating:

The return could not have been easier or quicker!

Raghuram S. on

Rating:

Easily accessible from highway . Quick turnaround

Larry W. on

Rating:

Customer did not leave a comment.

Enrique B on

Rating:

I liked it, it was as described, and even better than described.

Jennifer M. on

Rating:

Customer did not leave a comment.

don g. on

Rating:

Fast service IN&OUT

Julie B. on

Rating:

Customer did not leave a comment.

Ron S. on

Rating:

Customer did not leave a comment.

Rick H. on

Rating:

Good customer service and friendly staff.

Frank H. on

Rating:

Customer did not leave a comment.

Kelly A. on

Rating:

Customer did not leave a comment.

alvin a. on

Rating:

Clean your trucks better a lot of ants in the back of the truck and trash

ROBERT H. on

Rating:

Customer did not leave a comment.

Holger E. on

Rating:

Customer did not leave a comment.

Sherry A. on

Rating:

Someone drive away on truck intented, staffcshort with each other, mileage and gas level wrong in truck I rented when leaving, computer not calculating taxes given 2 different prices, manager rude. Won't rent or refer ever

Cameron B. on

Rating:

Customer did not leave a comment.

Nic P. on

Rating:

Pricy

Jerry F. on

Rating:

Customer did not leave a comment.

Marilyn G. on

Rating:

Customer did not leave a comment.

michael s. on

Rating:

Customer did not leave a comment.

erick w. on

Rating:

Customer service was great!

ENRIQUE B. on

Rating:

Customer did not leave a comment.

ALDO T. on

Rating:

Customer did not leave a comment.

lloyd h. on

Rating:

Customer did not leave a comment.

Greg D. on

Rating:

Customer did not leave a comment.

Mario M. on

Rating:

Customer did not leave a comment.

neal h. on

Rating:

Customer did not leave a comment.

GERRY H. on

Rating:

Customer did not leave a comment.

Adam M. on

Rating:

While this may have been just unfortunate, it still displeases me that we have to worry about possibly bringing in roaches with our move due to them being in the truck. I killed one 1 right off the bat and then came across three baby ones as we were unloading... We are very very clean people and we have never had them in any of our homes so to find them while unloading has me worried we could have brought them In. You should probably check the trucks a little better and I'm sure you could afford bed bug and Roach spray to clean over the trucks regardless because you never know..

TIM M. on

Rating:

I rented a truck this past Saturday I was asked how many miles I would drive on my trip. I guesstimated 500 miles. I actually went under my guesstimate by 30 miles and they did not refund me for the miles I didn't use so I was charged for 475 additional miles (I got thirty with the truck rental)and I only used 445 so I should have had a refund of approximately $12 and when I asked about this I was told I would not get a refund but I wasn't told that when I guesstimated my miles.

James M. on

Rating:

Keep up the good work.

Ian W. on

Rating:

Very good experience and a nice quick check out. The front office staff were very friendly

Dennis L. on

Rating:

Customer did not leave a comment.

narges j. on

Rating:

Customer did not leave a comment.

Edgar C. on

Rating:

Customer did not leave a comment.

david M. on

Rating:

Only issue was a delay in leaving because the attendant wouldn't move a van blocking our exit until that customer was ready to leave. This wouldn't have been a big issue, but our destination was LA and he only had to move a van, while we were stuck to a car dolly that was less maneuverable.

Steve C. on

Rating:

Customer did not leave a comment.

Timothy R. on

Rating:

why was I given, from your facility, a receipt after check in for $97.63, but you charged my card for $103.83?!? I assume your going to post a refund? I called your facility this morning and was told someone would call me back, but 4 hours later no one has called me to explain.

Olyvia T. on

Rating:

This was a swift and easy rental, keep up the good work!

DANIEL G. on

Rating:

Customer did not leave a comment.

Thelma P. on

Rating:

Quick and courteous service both at pickup and at drop off. Even in the rain.

DAVID M. on

Rating:

Customer did not leave a comment.

karren d. on

Rating:

The best overall U-Haul facility I've experienced thus far. Very well managed/equipt.

Rick B. on

Rating:

Customer did not leave a comment.

Cheri W. on

Rating:

Customer did not leave a comment.

Kannan R. on

Rating:

Customer did not leave a comment.

Robert S. on

Rating:

The online check-in did not work on my iPhone, but the people in the rental office were so friendly and helpful that it didn't matter,

Harry S. on

Rating:

Nothing great people very friendly and extremely helpful and professional

ROBERT H. on

Rating:

Customer did not leave a comment.

Cheryl D. on

Rating:

Customer did not leave a comment.

Hoon l. on

Rating:

When I was returned truck. I remember a old staff. He is very kind and easy to explain. Good~ Good~~~

James F. on

Rating:

Customer did not leave a comment.

Grady M. on

Rating:

Excellent customer service, great experience, had no issues.

Scott O. on

Rating:

I rented a van this weekend. I got a GMC van this time and I have gotten ford Transit vans previously. I prefer the transit van as it has advantages like a backup camera that is missing on the GMC.

Mary S. on

Rating:

Customer did not leave a comment.

Tony C. on

Rating:

Customer did not leave a comment.

John L. on

Rating:

Very bad service, not help at all

TIM B. on

Rating:

Customer did not leave a comment.

Hoon l. on

Rating:

Customer did not leave a comment.

denecka H. on

Rating:

The person that took care of me on Friday,I'm so sorry I forgot his name, but he has given me the best customer service I think I've ever experienced.

KANDASAMY B. on

Rating:

Customer did not leave a comment.

JUAN E. on

Rating:

Can't think of anything. The staff was very efficient and professional.

John S. on

Rating:

Customer did not leave a comment.

Brian W. on

Rating:

Customer did not leave a comment.

chuquita s. on

Rating:

Customer did not leave a comment.

Wellington M. on

Rating:

All good

John T. on

Rating:

Why does it take so long when reserving and confirming in advance? Rented 3x in the past 12 months and each time takes the same length of time for a walk in to get a truck and drive off as it does when I reserve in advance and confirm online check in before arriving at store.

Kent P. on

Rating:

Customer did not leave a comment.

Jerry H. on

Rating:

I dropped off the trailer about quitting time, (actually 15 minutes before) they stated that it was too close to quitting time, and it would be checked in next day. This made me nervous, what if something happened to that trailer before they checked it in next day?

michael a. on

Rating:

Customer did not leave a comment.

Wei J. on

Rating:

Customer did not leave a comment.

Rolando A. on

Rating:

Booked a 10ft truck in early July was given a 15ft truck when picked up on Aug 17

GS S. on

Rating:

Customer did not leave a comment.

chris c. on

Rating:

Customer did not leave a comment.

Darneil L. on

Rating:

Great coustomer service !!!!!

Mark L. on

Rating:

It was difficult to leave the premises as several other U-Haul vehicles were in the way and no one was directing traffic. I signed up to drop off the U-Haul at the Duval Market on 51st. ThThe employee spoke little English and would not let me drop off the U-Haul, instructing me to go to North Lamar. You need to update your system to indicate rental vans cannot be dropped off at that place.

Wade M. on

Rating:

Customer did not leave a comment.

DANESHA D. on

Rating:

Efficient staff

Rosa A. on

Rating:

Customer did not leave a comment.

LINDA S. on

Rating:

Customer did not leave a comment.

Jerry C. on

Rating:

Customer did not leave a comment.

Micheal P. on

Rating:

I think the 19:95 that turns into 178 is a little miss leading

Animesh D. on

Rating:

The check in check out process is very quick - employees are professional and the truck was clean and easy to drive. Loved the experience here.

Shoney Q. on

Rating:

Customer did not leave a comment.

Cassandra W. on

Rating:

Customer did not leave a comment.

Kenneth B. on

Rating:

I request a 4x8 enclosed trailer & am told u haul has a trailer reserved for me. When I go to pick it up, they always give me a larger trailer at no extra cost. Not true, it costs me much more for gas to pull the larger trailer. Either get more 4X8 trailers, or stop renting them when you don't have them. Thanks, Carl Gokie

veronica r. on

Rating:

Customer did not leave a comment.

David N. on

Rating:

Customer did not leave a comment.

Michael S. on

Rating:

Customer did not leave a comment.

Rebecca C. on

Rating:

Customer did not leave a comment.

Lillie G. on

Rating:

The shelves near the counter are so high you can't see around them. That is a major safety issue for cashier and guest. Can you clean the vehicle before it is used? Front window was dirty and the interior smelled like garbage, the back area was filthy, maybe use a vacuum?

RHONA G. on

Rating:

Customer did not leave a comment.

Werlean L. on

Rating:

My truck broke down and I was left stranded for 4 hours in the heat. The roadside asst guy did fix the truck very quickly but I had to wait for ever til they got someone and when I turned in the truck it was not discounted.

Sarita P. on

Rating:

We dropped off the vehicle and was told pur receipt would be emailed. I didn't receive it until hours later and there is no description of the charges- just a total.

Jill P. on

Rating:

The self pickup/self return is awesome! I would recommend training the people who work at the locations on how it works because they were all very confused. I ended up having to wait to pick up and drop off because they had no idea how the self service works.

Halli S. on

Rating:

Great customer service! Friendly and professional. This is a great location!

Teresa C. on

Rating:

I was told I could drop the truck at any time on Sunday and not be charged for an additional day. But I ended up being charged $60 additional for returning it at 5:00 pm instead of 7:00 am

Mark E. on

Rating:

This location is always very friendly and professionally.

Brandon B. on

Rating:

Keep doing what you are already doing

John T. on

Rating:

Returning the truck and car dolly went very smoothly. The attendant even disconnected the car dolly for me before I could ask! They were professional and courteous throughout the process. Great service!

Robert K. on

Rating:

Fast friendly service

Michael E. on

Rating:

Customer did not leave a comment.

KYOUNG L. on

Rating:

It was very convenient to rent the truck. Check in service was quick. Very nice staff. Only one think I don't like is the pricy daily insurance.

Beverly A. on

Rating:

Customer did not leave a comment.

Mason L. on

Rating:

Customer did not leave a comment.

Pamela B. on

Rating:

Nothing!! This location was extremely helpful. They went beyond the call of duty to help me with my travels. They also move fast!!!

Ronald C. on

Rating:

Customer did not leave a comment.

DAVID C. on

Rating:

Customer did not leave a comment.

Tim F. on

Rating:

Your technology sucks...work on that.

Brenda N. on

Rating:

Customer did not leave a comment.

Sheldon R. on

Rating:

everything great

DOUG B. on

Rating:

Customer did not leave a comment.

Sean O. on

Rating:

Customer did not leave a comment.

Bijan A. on

Rating:

fast, friendly and very professional

Robert K. on

Rating:

Great location with LOTS of inventory. Only issue is it can be so busy and not enough staff

Robert K. on

Rating:

Overall everything was great. It can be so busy that extra staff would be helpful.

dmitriy p. on

Rating:

Customer did not leave a comment.

jeff P. on

Rating:

Customer did not leave a comment.

Hugh B. on

Rating:

Always use the location for planned and unplanned moves. Fast easy check in and check out! Good variety

Gene W. on

Rating:

Customer did not leave a comment.

Nam N. on

Rating:

Worry free

David G. on

Rating:

You double charged me and you caused a $25 overdraft. This has happened twice in two weeks, do you do this to everyone?

carrie h. on

Rating:

Customer did not leave a comment.

Patricia P. on

Rating:

Customer did not leave a comment.

Amanda B. on

Rating:

Customer did not leave a comment.

Tony K. on

Rating:

Perfect service thankyou!

wade w. on

Rating:

Customer did not leave a comment.

Marie H. on

Rating:

The 10' truck was very clean but had difficulty pushing the trailer door up, noticed the steel cord seemed to be tangled. Loaded the trailer and ready to go and couldn't get door down. Personnel had to get another truck and unload and reload it, unable to repair door. Just wondered why that wasn't checked before assigning the truck, would have saved a lot of inconvenience. The personnel were very apologetic and handled the whole transfer of goods.

JAMES M. on

Rating:

Excellent customer service!

JAMES M. on

Rating:

Very nice and courteous staff!

Pat P. on

Rating:

Once loaded the leaf spring broke and I had to replace the trailer and the personnel were not allowed to assist with the unloading and loading of the new trailer which I had already paid to have loaded.I feel this is totally unacceptable as the unit was deflective. A closer inspection should take place and assistance available.

Greg S. on

Rating:

Forgot to put my pads in truck. I had to drive back to get them.

Ronald J. on

Rating:

Customer did not leave a comment.

Dave M. on

Rating:

Customer did not leave a comment.

Deven S. on

Rating:

In my experience with many uhaul facilities, this is the most clean and well run facility.

Lisa W. on

Rating:

The quick app is not quick. Please dedicate a person to this. And be sure you don't have another rental blocking the "self-serve". Defeats the whole purpose.

Gary G. on

Rating:

Customer did not leave a comment.

David B. on

Rating:

Nice inside staff. Outside staff who hooked up trailer for me had phone earbuds in, which made me seem less important as a customer compared to music.

Patti M. on

Rating:

Pick up was GREAT. No issues whatsoever.

Freddie B. on

Rating:

Customer did not leave a comment.

Mike R. on

Rating:

Customer did not leave a comment.

Kole M. on

Rating:

Brakes needed to be changed shocks as well

DEBBIE M. on

Rating:

Customer did not leave a comment.

Cynthia A. on

Rating:

Truck was clean, but rubber on passenger side door was not secure, light knob was broken. Customer parking was a nightmare. I parked in designated location, and when I returned truck, my car was blocked. I left car overnight, called daughter to pick me up and then she dropped me off again the next morning.

Bruce D. on

Rating:

Busy first thing Sunday morning! They immediately put 3 people on the counter to accommodate customers! Good service! Quick check out, clean truck, quick check in! Would recommend!

Stacey B. on

Rating:

Customer did not leave a comment.

Pamela V. on

Rating:

Customer did not leave a comment.

Brad B on

Rating:

The facility was clean and the people were very professional polite and helpful with all my need`s

Mark G. on

Rating:

Customer did not leave a comment.

Marc G. on

Rating:

I was very disappointed in the cost to value. I thought my cost was $22 a day. Not $44 a day. When I

LONGPING G. on

Rating:

Customer did not leave a comment.

Murry M. on

Rating:

Customer did not leave a comment.

Andrei P. on

Rating:

Very easy and quick, staff helpful, and process easy. No surprises. All charges as expected/promised. Surprisingly quick in and out. I was kind of dreading the experience but it worked so easy and great. Very satisfied!

Guadalupe B. on

Rating:

We forgot an IPad in the van. After we returned the van, it was not cleaned and inspected. Consequently, it was rented out and IPad was not returned by either.

james c. on

Rating:

Rental was efficient.

Prajit W. on

Rating:

Customer did not leave a comment.

Isaiah R. on

Rating:

Staff was great and process was simple.

Sarai N. on

Rating:

Customer did not leave a comment.

BRIAN B. on

Rating:

Customer did not leave a comment.

Robert L. on

Rating:

Customer did not leave a comment.

Augustine T. on

Rating:

Customer did not leave a comment.

Alma R. on

Rating:

Customer did not leave a comment.

roger l. on

Rating:

Customer did not leave a comment.

WAEL E. on

Rating:

Customer did not leave a comment.

JUDY C. on

Rating:

Customer did not leave a comment.

Robert D. on

Rating:

It would be great to have cruise control on the 15' trucks you rent, especially for long distance moves.

DAVID A. on

Rating:

Worked out Great! Thank You!

Arvind R. on

Rating:

I was given a dirty vehicle. I returned with a full tank of gas instead of the level I was provided with during the start of the trip. But when I brought these up, there was not even an attempt to make it right. Will not rent from here going forward.

Emery G. on

Rating:

Customer did not leave a comment.

Robert H. on

Rating:

Customer did not leave a comment.

Gary C. on

Rating:

It seemed that your computer needs an upgrade. The young lady had trouble with her screen locking up.

Matt T. on

Rating:

Customer did not leave a comment.

Sara B on

Rating:

Great

Richard B. on

Rating:

Rental process was fairly fast and efficient, especially online early check-in, However, the vehicle that was assigned was severely out of alignment on the rear axle, which affected the handling on the highway.

Dwight S. on

Rating:

Customer did not leave a comment.

william c. on

Rating:

Customer did not leave a comment.

DEWAYNE D. on

Rating:

Customer did not leave a comment.

Walker H. on

Rating:

Have had trouble with lighting wiring with each rental. Two rentals - four wiring harnesses. Seems this problem could be fixed.

Kyle C. on

Rating:

Customer did not leave a comment.

Alejandro H. on

Rating:

Customer did not leave a comment.

Richard V. on

Rating:

Daniela provided excellent customwer service.

Robert J. on

Rating:

The showroom was cluttered and difficult to move around.

Ronald P. on

Rating:

Customer did not leave a comment.

Billy W. on

Rating:

Customer did not leave a comment.

MICHAEL H. on

Rating:

You guys did a great job! Really friendly people working there too! I'll be renting there again this coming Saturday.

Navarro F. on

Rating:

Customer did not leave a comment.

ROGER A. on

Rating:

Customer did not leave a comment.

wendy s. on

Rating:

Customer did not leave a comment.

brad b. on

Rating:

Customer did not leave a comment.

Erica H. on

Rating:

It was an insanely busy Saturday when I picked up, and just as busy when I dropped off. Regardless of the stress the staff was under, they remained professional, cheerful, courteous, and helpful through the entire process. we've been renting from this location for years and has never disappointed us.

Pramod K. on

Rating:

Charges are very high. Please introduce some plan having 1 hr or 2 hr with fixed charges and not on per miles basis.

Reyes G. on

Rating:

No one explained that a one way would cost 140 bucks a day. I payed 170 dollars for 50 miles. I thought there was a deposit I would get back but apparently I payed 170 dollars for 50 miles. Frustrating.

Jake B. on

Rating:

Customer did not leave a comment.

Johnnie M. on

Rating:

Process was quick, easy, and efficient.

Tom A. on

Rating:

Nothing - good fast service with polite and professional staff. Drop off service is great where you don't even need to go into the office to check out.

Juda C. on

Rating:

the one way drop is expensive

Richard E. on

Rating:

Customer did not leave a comment.

Haitham F. on

Rating:

Customer did not leave a comment.

patrick c. on

Rating:

Customer did not leave a comment.

Shayna J. on

Rating:

Customer did not leave a comment.

Mike R. on

Rating:

Online reservation made it super easy to get a truck in just a couple of minutes. Everyone very polite and helpful.

Jerry H. on

Rating:

Mirror would not stay in position RH side. Lights were not safe for night driving. Had to stop moving at night. Box was shifted far left on rear. Or axel was crooked in rear. Turned truck in early, not safe to drive.

Anthony M. on

Rating:

Customer did not leave a comment.

Art A. on

Rating:

Customer did not leave a comment.

Hali D. on

Rating:

Customer did not leave a comment.

freddie j. on

Rating:

Customer did not leave a comment.

Won L. on

Rating:

Customer did not leave a comment.

Diane H. on

Rating:

The van was nice and new but it was definitely not gas efficient!

Ashley M. on

Rating:

Customer did not leave a comment.

Richard S. on

Rating:

All 3 ladies from inside the store were cold and indifferent. The 2 black ladies saw me entering the store amd standing there and didn't talk to me at all, they let me hanging there. The "european" lady was very indifferent. And make me and my wife fell bad. The guys at the parking lot were having fun riding the " electrical bike and didnt had the time to guide me on what to do. Overall this place reminded me a fast food place full of teens that doesn't care. Wont go back there.

Cindy G. on

Rating:

Customer did not leave a comment.

Mark M. on

Rating:

Great service The desk and the Yard!!!

Jeffrey B. on

Rating:

I rented a pickup and trailer together. Even though I made the reservation online late the night before, the vehicle was ready with the trailer already attached. Very pleased with the experience.

Russell B. on

Rating:

Customer did not leave a comment.

ROBERT F. on

Rating:

Customer did not leave a comment.

RISHIARUN P. on

Rating:

Customer did not leave a comment.

JON D. on

Rating:

Customer did not leave a comment.

chien y. on

Rating:

Customer did not leave a comment.

Michael M. on

Rating:

Customer did not leave a comment.

Babette G. on

Rating:

Wasn't told about additional charges, took over an hour & employees did not have good communication with each other

cindy I. on

Rating:

I would recommend giving Ann and Donna a big fat raise. They provided me the most excellant service. It was pooring rain outside and Im a little lady needing a van. They made my day. The sun came out when I drove away in the U-Haul.. Thank you Ladies!!!!

Alan H. on

Rating:

Customer did not leave a comment.

Noah C. on

Rating:

Customer did not leave a comment.

Kathy S. on

Rating:

Great customer service!

blake h. on

Rating:

From pickup to return, very easy process.

Kurt M. on

Rating:

Great customer service.

francis roy g. on

Rating:

Customer did not leave a comment.

Noah C. on

Rating:

Customer did not leave a comment.

CONNIE E. on

Rating:

Customer did not leave a comment.

steve w. on

Rating:

I am a big believer on the value U-Haul provides based on price and what you get. Having said that, I had the most frustrating experience this last weekend. From being leased a truck, when my original call was for a 5x10 trailer to having orders followed up by U-Haul that had previously been cancelled, to not know if I was speaking with U-Haul on Kathryn or Goin' Postal in Frisco (Preston Road). It as a terrible experience. Very frustrating.

Brian P. on

Rating:

the teenager who hooked up the 6X12 trailer I rented did not screw down the coupler and the trailer separated from my vehicle at 50mph, swaying, rocking and ramming the back of my vehicle. I connected it, drove slowly to the nearest Haul in Sherman, Tx and awaited White's Garage. They checked out the trailer and the coupling and found them safe for further travel. There were no more problems with the trailer other than it leaked. The trailer damaged the bumper of my car and I've gotten nothing but the run around from Haul and Rep West. This has nothing to do with the SafeTow policy I took out but is due directly to the negligence of the Haul employee who failed to correctly connect the UHaul trailer to my vehicle. It's a miracle I was able to get off the highway without killing myself and my wife and other travelers.

John K. on

Rating:

Customer did not leave a comment.

Kevin R. on

Rating:

Could not have been easier. I have always had good service from U-Haul.

MICHAEL G. on

Rating:

I dropped off yesterday the 22nd of July. The extremely polite and efficient attendant helped us with the drop off. She asked if I wanted a paper receipt or just an email ? I replied that an email would be fine. I was checking my in box and noticed that I do not have a return receipt as of yet, it is now Sunday the 23rd of July.

Kristen B. on

Rating:

The one thing I would complain about was the truck. The back pull down door was extremely difficult to close.

Jim C. on

Rating:

Even though there were trucks lined up, a service rep immediately came to our truck, used the electronic device to check out everything, was courteous and the experience was quick and efficient.

Alejandro H. on

Rating:

Customer did not leave a comment.

Jose T. on

Rating:

Customer did not leave a comment.

thuy Z. on

Rating:

Customer did not leave a comment.

Michael E. on

Rating:

I'll continue to use U haul.

RUSS R. on

Rating:

Customer did not leave a comment.

Sistla u. on

Rating:

Customer did not leave a comment.

Mariko S. on

Rating:

Even tho place was 7 miles out of the way n I had to pay the extra mileage, so worth it! Clean, efficient and knowledgeable! Better than the places that are closer n franchisee owned due to franchisee having offsite pickup locations.

thuy v on

Rating:

Would use again

Trey N. on

Rating:

Customer did not leave a comment.

Zachary G. on

Rating:

Customer did not leave a comment.

Diane T. on

Rating:

Customer did not leave a comment.

Ronald J. on

Rating:

Nothing to improve. I was impressed with the great customer service.

kathleen c. on

Rating:

Customer did not leave a comment.

sharon b. on

Rating:

Customer did not leave a comment.

MICHAEL M. on

Rating:

Only problem when turning in my equipment was with finding my contract the first few times. But then again contract changed a lot within 2 days.

Ronald B. on

Rating:

Employees were not proactively trying to work through a easily solvable situation.

Purushottam G. on

Rating:

Customer did not leave a comment.

Marla M. on

Rating:

Customer did not leave a comment.

TIMOTHY T. on

Rating:

Customer did not leave a comment.

Jeff B. on

Rating:

Radio didn’t work, but the check in with the mobile phone was great!

JOHNNY S. on

Rating:

Staff member gave his word that he would revise the miles on my rental contract to reflect the actual miles on equipment, but when I received my final receipt I found that it had not been done which resulted in a minor overcharge for miles driven. Counter help was very fast though.

Ray D. on

Rating:

Customer did not leave a comment.

JAMES G. on

Rating:

Customer did not leave a comment.

Elizabeth H. on

Rating:

Customer did not leave a comment.

shauna B. on

Rating:

Sales rep handled everything very professional from pickup to drop off!

Joe S. on

Rating:

Outstanding, this is my second rental at this dealership. Everything ready, and clean.

Blake G. on

Rating:

Create a more open and inviting sales floor

Sandra O. on

Rating:

Customer did not leave a comment.

Adam P. on

Rating:

drop off time was very quick, even though they were extremely busy

RODERICK G. on

Rating:

All involved were attentive to our needs and addressed any concerns. Would not hesitate to use again...

ERICK S. on

Rating:

Customer did not leave a comment.

Bradford M. on

Rating:

I called another U-Haul facility in our area. They did not have the equipment that I needed. They also said no other local facilities had available equipment. When I contacted this location, they had several trailers and appliance dollies available. Even though this facility is a little out of my way, I can usually count on this facility having what I need.

William W. on

Rating:

Customer did not leave a comment.

Jerel U. on

Rating:

My self-service return experience was not good. I drove all the way to your facility after hours to return my trailer but then neither the mobile website nor the app would allow me to proceed past the point of recording my location. There was no way to complete the return so I had to give up and make the trip the next day during business hours.

Michael D. on

Rating:

Wash the vehicle

Ankit D. on

Rating:

Excellent customer service!

Kenneth M. on

Rating:

Customer did not leave a comment.

Amber T. on

Rating:

Customer did not leave a comment.

Masoum T. on

Rating:

Perfect for our needs! Love this location! Love UHaul!

Jeff G. on

Rating:

Customer did not leave a comment.

RICHARD W. on

Rating:

Took only 2 minutes to return

Kim J. on

Rating:

Customer did not leave a comment.

matthew c. on

Rating:

The fees beyond the initial rate of $19.95 are excessive. I will not rent from Uhaul again. I will look for a cheaper option. I paid $45 for 18 miles. Sux!

Donna M. on

Rating:

This location let me leave without proper brake and turn signal lights. I was a single female and they were the ones that looked to see if the lights worked and said they did. Turns out there was NO WAY they were working when I left as the wires had corroded all the way through!!! If a good Samaritan had not stopped me to tell me, I would have driven even farther. I drove from Texas to OK/KS border like this and could have been rear-ended or caused an accident!!! I stood in hot sun 6 hours for complete rewiring and missed my destination. I had to pay an extra night hotel bill since I didn't get far on day #1. REALLY upset at this poor service.

BRAD A. on

Rating:

Would like a newer truck

William L. on

Rating:

I can't think of anything that could be done better. I had a very good experience and would use this U-Haul again. I booked online and everything was very easy and convenient. I needed to keep the truck for an extra day, and it was as simple as calling in and letting them know. Everyone was very professional and helpful.

matthew s. on

Rating:

Never spoke to anyone as we were told to call an after hours number for a code that didn't work because uhaul expected us to drive back to our original location to drop off. We were not in the system having a different drop off.

nabieh k. on

Rating:

Customer did not leave a comment.

Srinivas S. on

Rating:

Hi,When i signed the contract inside , representative told the truck has full tank of fuel, but when i actual get in the truck the full was not full its between 7/8th and Full, I have informed the person who handed over the truck on fuel level. he marked it on the contract document(Please see attached). after returning. they have charged fuel charges as well even though i filled the gas more than what it has. I had filled almost full, little less than full tank, but it is more than the marked level(between 7/8 and full). Can you please check and remove the fuel charges....

Deborah P. on

Rating:

Customer did not leave a comment.

dorian h. on

Rating:

Placing the reservation was easy. Check-in was speedy and staff was extremely informative and professional. Truck was clean - mechanically good. Return was also extremely professional and incredibly fast.

Richard N. on

Rating:

Customer did not leave a comment.

John W. on

Rating:

Customer did not leave a comment.

Barry B. on

Rating:

Customer did not leave a comment.

PHILLIP P. on

Rating:

Very professional, helpful and friendly. I wish more companies would treat their customers this way! I will definitely use this location again in the future.

Scotty W. on

Rating:

Customer did not leave a comment.

Frank C. on

Rating:

Same as above, above and beyond to help us out!

Bradley H. on

Rating:

Customer did not leave a comment.

James D. on

Rating:

Customer did not leave a comment.

Anthony Y. on

Rating:

The location at: 2560 Kathryn Ln, Plano, TX 75025 always provides great service!

john s. on

Rating:

Customer did not leave a comment.

Elizabeth A. on

Rating:

The cab of the truck desperately needed a deep cleaning, or at least a really good wipe down, it was filthy. Overall the truck ran well but needs a wheel alignment as it pulled really hard to the right.

TRINA H. on

Rating:

The cashier/front desk guy could use better training in customer service especially on how to be courteous and nice. He was very rude. So much so I may concider not going back to that location.

Robert A. on

Rating:

Good experience overall until equipment return. Gentleman with dark hair and beard rider than hell.

Kofe I. on

Rating:

Customer did not leave a comment.

KOFE I. on

Rating:

The staff needs more training on professionalism and how to handle proper procedures. Nonetheless, the manager handles the issue.

Alma P. on

Rating:

Customer did not leave a comment.

Matthew B. on

Rating:

I have been using this specific location for nearly ten years now. Great service. Prompt. Great selection and equipment availability. I highly recommend this location.

GENE B. on

Rating:

Customer did not leave a comment.

Gene B. on

Rating:

Customer did not leave a comment.

Michael C. on

Rating:

I had no idea renting a truck was that reasonable. The 10 foot unit was a little smaller than I thought, but, easy to drive. So, it took 2 trips instead of 1. I only drove 32 miles total so not bad! I really liked this location and will likely rent again as we move smaller things over to our new home as we wait for the old home to sell!

Hashim K. on

Rating:

Customer did not leave a comment.

DONALD L. on

Rating:

Customer did not leave a comment.

DAVID F. on

Rating:

Customer did not leave a comment.

Shuaib S. on

Rating:

Just continue your good services and you will succeed.

Kevin K. on

Rating:

Customer did not leave a comment.

Nancy J. on

Rating:

Staff was friendly and very helpful. The only issue that I had was that your computer system kept failing and I had to wait for the representative to key in all of my information 4 times before the transaction took in your system. Perhaps a system wide update is in order. Other than that......excellent experience! NJPJ

denise b. on

Rating:

Customer did not leave a comment.

James C. on

Rating:

Customer did not leave a comment.

samareh j. on

Rating:

The store manager wasn't responsible person. He was cleaning his own personal car in the facility and he didn't come on the front to answer customer.

STEVE B. on

Rating:

Customer did not leave a comment.

Gordon S. on

Rating:

Customer did not leave a comment.

Susan E. on

Rating:

Customer did not leave a comment.

DAVID W. on

Rating:

very easy check out and check in. equipment was on hand and staff was very helpful and friendly!

Meg C. on

Rating:

Customer did not leave a comment.

Gary W. on

Rating:

Customer did not leave a comment.

Don W. on

Rating:

We were very pleased!

william v. on

Rating:

Customer did not leave a comment.

Andrew S. on

Rating:

Customer did not leave a comment.

Paul W. on

Rating:

Customer did not leave a comment.

BEOM YONG L. on

Rating:

Customer did not leave a comment.

Tommy H. on

Rating:

Customer did not leave a comment.

Mike C. on

Rating:

Everything went smoothly and as planned. Thank you !

William P. on

Rating:

I was supppsed to pick up at 1061 W university drive in McKinney and wanted it for three days but they did not have my vehicle even though I reserved in advance. They sent me to Plano where I got a truck but they messed up on how many days I wanted it so I was going to have to pay an extra $40 for three days verses two. In addition to that the paper work said I was to have the vehicle for four hours verses three days. I called scheduling when i was double checking because I noticed the four hours when I needed to return and that was when they said I only had it for two days. The lady at scheduling was rude and told me I had to pay for the extra day and that was that. The lady at Plano was nice and efficient So my gripe is really with the McKinney location.

bruce k. on

Rating:

Anna at the front desk is On Point!! She was awesome. Very friendly and knowledgable. Great customer service.

ROBERT V. on

Rating:

Customer did not leave a comment.

Justin M. on

Rating:

Employee Kevin was very rude and impatient tone of voice while speaking to me was very unnecessary and giving me what he wanted instead of accommodating what I need for my move

Frank V. on

Rating:

Customer did not leave a comment.

Betsy V. on

Rating:

This location charged me for insurance that I did not need. I had pre-paid so that my son could pick up the truck. When he got there, he had to fill out the form again. When I called them back to tell them that I purposely did not take the insurance coverage because I already was covered, and asked that they credit my card for it, they would not do it. The whole reason for me to pre-pay was so my son would just have to pick up the truck. On the website, it stated that pre-paying was for my convenience and would make the check out process quick and easy. As it is, it just cost me another $45. I absolutely will not recommend this location to anyone.

Victor I. on

Rating:

Customer did not leave a comment.

Travis John L. on

Rating:

Great interaction. Quick service. Staff was apologetic for condition of truck I received.

Mathew U. on

Rating:

Checking in online helped to have a speedy and courteous service.

Ryan D. on

Rating:

Customer did not leave a comment.

Charles O. on

Rating:

Customer did not leave a comment.

james d. on

Rating:

Customer did not leave a comment.

Gary M. on

Rating:

Customer did not leave a comment.

PIERRE M. on

Rating:

VERY DIAPPOINTED...rented a truck to move at night and the light was not working??????lost 3 hours of moving a 4 bedroom house. Had no FREE help b/c we could not see at night and they were not able to come back the next day!!! Called dispatch to report what I considered an emergency...to no avail??????! Then I get a $27 gas charge b/c I was a few gallons short? Should have received a $75 refund since I had to pay for labor on Saturday because we could not see on Friday night. UNACCEPTABLE!!!??????

RAY W. on

Rating:

Customer did not leave a comment.

Kaye M. on

Rating:

Only complaint is pick up reeked of smoke. It was so bad could hardly breathe. Other than that it was great.

THOMAS F. on

Rating:

Customer did not leave a comment.

Peter G. on

Rating:

Very quick and efficient, great experience

LAURA B. on

Rating:

Customer did not leave a comment.

Steven P. on

Rating:

Customer did not leave a comment.

murat d. on

Rating:

You charged me 10 miles more . Your guys said that They fixed start up mileage but They did not . This is a lie.

diane i. on

Rating:

Customer did not leave a comment.

Stephen M. on

Rating:

Customer did not leave a comment.

ERON S. on

Rating:

Great Customer Service.

Robert H. on

Rating:

Customer did not leave a comment.

Glenn C. on

Rating:

Easy and quick drop off. In and out in 5 minutes.

Kevin H. on

Rating:

Customer did not leave a comment.

Michele V. on

Rating:

Customer did not leave a comment.

LLOYD H. on

Rating:

What would be nice if you had a short term rental. We only needed to drive the truck 15 miles total to pickup some boards for our house from Lowes (down street from this location) to our house in Allen. We used the truck less than an hour. It cost us $49. This was hard on a fixed income. We are doing our own house repairs and 12' boards would not fit in our station wagon.

Nathan R. on

Rating:

I will never ever rent a U-Haul or truck or trailer from this location ever they charge me or for another day and I was delayed for about 30 minutes well then that I should have just kept my damn trailer that place I would never ever do it most places just waive the fee and gone by the sell this one I would never ever go back to I would never ever purchase it I would never ever get in truck from him wouldn't even look forward to going over there

NALLASIVAM V. on

Rating:

the online customer service rep poorly guided me to a different location where the cargo Van was available . there were restriction with that location as we i can not return after 7pm but i need to return on the following day before 11AM as someone else had booking on this. THIS WAS NOT TOLD TO ME. I need to drive away from desired location to a UHAL rental site and the lady was not able to pull up the reservation using phone number and after a wait for sometime, the other person was able to. Overall just to rent the truck I have to spend more than 2hrs and I have to drop my plan to go to Nebrasakka to pick my rugs.

STEVEN V. on

Rating:

Customer did not leave a comment.

Nate T. on

Rating:

It was great! It took me 3 minutes to get my contract for the rental, with online check-in. I'm a regular renter and will continue to use this location.

Robert W. on

Rating:

Customer did not leave a comment.

Freddy B. on

Rating:

Customer did not leave a comment.

Mike S. on

Rating:

The bad experience was with your call center. Untrained staff, clearly as well as demotivated. I hung up on the call and went to a Plano location on 75. The ladies there were gracious. They made me a reservation, then I went on to the Custer/121 location. The crew at the Custer/Location were obviously above average. Good leadership. As an x-corporate trainer I made observation of the coaching ability of the store manager. Corporate ought to keep on eye on how things work in places like this.

Mary S. on

Rating:

Ann Jackson assisted us with picking up our rental and she was FANTASTIC. She was kind, courteous, and so very helpful. Ann explained all the details and made the process go so quickly and she went above & beyond. I would come back just to see her!

Shawn D. on

Rating:

Excellent people and facility!

ZACHARY V. on

Rating:

Customer did not leave a comment.

BLAKE W. on

Rating:

Customer did not leave a comment.

noel r. on

Rating:

Customer did not leave a comment.

Richard S. on

Rating:

Customer did not leave a comment.

George M. on

Rating:

Excellent service both folks who checked me in and out were very professional and informative.

Jennifer D. on

Rating:

Customer did not leave a comment.

Brett R. on

Rating:

Customer did not leave a comment.

Jonathan B. on

Rating:

I have rented 2 6x12 trailers this year and both have leaked in the rain, leaving me with wet boxes and blankets.

Lona W. on

Rating:

The truck leaked water and my stuff got wet... Also the door locked open and could not shut so returned truck and did not finish job

Danielle B. on

Rating:

We rented an appliance dolly from the u-haul store and they left the other dolly in the truck which took up space and the ziplock holding it to the wall broke causing it to fall over during the move. We were frustrated it took up space in the truck because we needed every bit of space possible and we could be having to hassle with being charged a fee for using it when we didn't and already rented one anyway.

JOE T. on

Rating:

Extremely organized and efficient as always.

Jennifer -Jason E. on

Rating:

Customer did not leave a comment.

Paul M. on

Rating:

Customer did not leave a comment.

Perry D. on

Rating:

Customer did not leave a comment.

Zainab A. on

Rating:

Customer did not leave a comment.

MICHAEL E. on

Rating:

Keep doing what you or doing.

Yihua Y. on

Rating:

Customer did not leave a comment.

Lori D. on

Rating:

Customer did not leave a comment.

Diane T. on

Rating:

Staff are awesome 2nd time at this facility. Thank you for the great service.

RONELL T. on

Rating:

Customer did not leave a comment.

BRAD W. on

Rating:

Customer did not leave a comment.

Chetin M. on

Rating:

Customer did not leave a comment.

Mitesh P. on

Rating:

Not only was the hitch installed improperly, it took an excessively long time.

Ron S. on

Rating:

U-Haul associates were supplying the customer floor area with boxes, making the customers move so they could place pallets of boxes. one associate was right in our way doing inventory in the only counter area where people could check in. all things that could be done before the store opens and the counter person had a slight accent and I could not understand her and had to keep asking her to repeat what she said plus she was not a good customer service person and mumbled and acted like she wanted to be somewhere else.

Marcus A. on

Rating:

Customer did not leave a comment.

Jordan U. on

Rating:

I was sent to a uhaul place that was out of the way. This office had to inform me of the correct information after a long drive out of my way

John D. on

Rating:

My experience with uhaul could not have gone any better from reserving to pickup to return. I would recommend this location anyone. Thanks Uhaul

Robert H. on

Rating:

Customer did not leave a comment.

Ted G. on

Rating:

Customer did not leave a comment.

Pam F. on

Rating:

Customer did not leave a comment.

ROBERT K. on

Rating:

Don't charge mileage for in-town rentals.

Francisco A. on

Rating:

Customer did not leave a comment.

Timothy S. on

Rating:

Rented a Car Dolly with no problems what so ever. The whole experience was smooth and professional.. The building and grounds were clean and well organized.

Jamie W. on

Rating:

Jennifer was Awesome very helpful and with a caring heart. Can't remember the name of the person that checked me out when I rented my truck, but he was very thorough as well. For peek time have more staff so the wait is not so long.

Gail T. on

Rating:

All employees that I encountered were very friendly and helpful.

Charles N. on

Rating:

Friendly and knowledgeable staff. Great experience. Fast and easy process. Was in and out in a jiffy.

Mark S. on

Rating:

Add more customer parking.

Miles W. on

Rating:

I should have been advised to enter an "out of town" contract for what I was using the AT for. I called several timed throughout the contract explaining the situation, yet nothing could be adapted. It ended costing over double of what it has been in the past with other locations so I would recommend using the Prosper or another location. The manager Kevin wasn't at all interested in working with the contract. VERY DISAPPOINTED and will not rent from this location again. I rent these auto transports a couple times a month for days at a time.

JOE T. on

Rating:

Keep the same staff.

Olubunmi A. on

Rating:

Customer did not leave a comment.

Karen H. on

Rating:

Customer did not leave a comment.

Shawn A. on

Rating:

Customer did not leave a comment.

James C. on

Rating:

Customer did not leave a comment.

Michael E. on

Rating:

Overall, equipment and service good.

Sundee S. on

Rating:

Customer did not leave a comment.

ELIZABETH W. on

Rating:

Customer did not leave a comment.

Dan L. on

Rating:

Truck only had 30 miles left of fuel, last thing someone wants to do before moving is put gas in a truck...

MOHSEN D. on

Rating:

Customer did not leave a comment.

STEVEN H. on

Rating:

The trailer was very old and extremely rusty and the straps were tattered and it was difficult to strap down front wheels on our 1928 Model A. Used your trailers many times, never had such a bad rusted poorly maintained trailer before. I have pics if you want to see.

MILTON CLINGGER H. on

Rating:

Customer did not leave a comment.

Greg A. on

Rating:

The Uhaul system screwed us up on this rental. When we were looking on line to make the reservation, we were told that this location DID NOT have an auto transport trailer available, so we selected a location on 75 for an 8am pickup. When I checked the email yesterday, I was surprised to see that I was picking it up at another location and that my pickup time had changed to 9am. Noone ever showed up at that location.

Lial C. on

Rating:

Customer did not leave a comment.

austin j. on

Rating:

Customer did not leave a comment.

Rhonda J. on

Rating:

Customer did not leave a comment.

Jeff J. on

Rating:

Customer did not leave a comment.

James M. on

Rating:

Customer did not leave a comment.

Shauntee H. on

Rating:

Customer did not leave a comment.

zeeshan p. on

Rating:

Customer did not leave a comment.

Jamie B. on

Rating:

Customer did not leave a comment.

Brad L. on

Rating:

Customer did not leave a comment.

Jorge B. on

Rating:

Customer did not leave a comment.

SHOUVIK M. on

Rating:

All good

richard S. on

Rating:

Customer did not leave a comment.

Greg G. on

Rating:

Customer did not leave a comment.

MORGAN H. on

Rating:

Customer did not leave a comment.

richard h. on

Rating:

Had minor hook up glitch - wire dragged the road and had to be replaced in Idaho..

BRANDEN K. on

Rating:

A++++

Lorrie T. on

Rating:

Customer did not leave a comment.

Patrick D. on

Rating:

Anna did a great job! She was very professional and very effective. She also explained everything and made the whole transaction easy, quick and pleasant !

Cary B. on

Rating:

Customer did not leave a comment.

Miguel B. on

Rating:

Customer did not leave a comment.

Eleanor D. on

Rating:

Customer did not leave a comment.

Brian E. on

Rating:

Customer did not leave a comment.

TOM K. on

Rating:

Service was excellent. Came in to have a hitch installed, but then found that they had a Thule bike rack that I had intended to buy elsewhere. Their price was reasonable, so I got it. After installation, they took the time to go over the details of the rack.

Jonathan A. on

Rating:

Customer did not leave a comment.

Jesus C. on

Rating:

Customer did not leave a comment.

Richard N. on

Rating:

Customer did not leave a comment.

Adela R. on

Rating:

Everything was great

MICHAEL B. on

Rating:

Customer did not leave a comment.

Jon M. on

Rating:

Customer did not leave a comment.

Terrance G. on

Rating:

I walked in and was out the door within 15 minutes without a reservation. The lady that helped us was very knowledgeable and friendly

Roshun D. on

Rating:

Superb location with plenty of space for parking and service was top notch. I drove almost 10 miles out of the way just to do business with this location.

Randall B. on

Rating:

Nothing to recommend. Everyone was helpful and knowledgeable.

RODGER S. on

Rating:

Great service and recommendations on Box truck size. Checking back in was a breeze.

William H. on

Rating:

Customer did not leave a comment.

Chris G. on

Rating:

Customer did not leave a comment.

Dakota C. on

Rating:

Customer did not leave a comment.

Rick S. on

Rating:

Customer did not leave a comment.

jennifer d. on

Rating:

Great customer service!! Super nice crew outside and it was fast and easy to turn in truck!! Wish I would have picked up the truck here as well.

Lisa S. on

Rating:

Customer did not leave a comment.

Steven F. on

Rating:

They had changed my trailer from a 6x12 to a 5x8. I had to argue with them until they found a trailer. Then they had to cut off a lock, and clean it out. I have used this location numerous times, and never had a problem until this time.

Brenda P. on

Rating:

Customer did not leave a comment.

JEREMIAH T. on

Rating:

Customer did not leave a comment.

Steve G. on

Rating:

Customer did not leave a comment.

Shannon P. on

Rating:

Customer did not leave a comment.

Luis A. on

Rating:

Customer did not leave a comment.

Pat P. on

Rating:

All went very will with Danelia at the counter and Steve on the lot. I would definitely recommend this location for their great friendly service.

muwaffaq a. on

Rating:

The transmission was not tuning well and the back lock door was stuck after I open it and can't closet I took from about 30 min just to pull the door to clos it

Alicia D. on

Rating:

Customer did not leave a comment.

Vance V. on

Rating:

Customer did not leave a comment.

Karen V. on

Rating:

very helpful

Steven R. on

Rating:

Only issue is I ended up switching a car dolly for a trailer and I'm not receiving any communication back on the refund which I was told I'd get.

Henry L H. on

Rating:

Customer did not leave a comment.

marwan a. on

Rating:

Customer did not leave a comment.

Todd T. on

Rating:

Customer did not leave a comment.

Gary S. on

Rating:

Customer did not leave a comment.

Ammar A. on

Rating:

Customer did not leave a comment.

DAVID B. on

Rating:

Good equipment, good service, great experience.

julia l l. on

Rating:

Customer did not leave a comment.

Matthew K. on

Rating:

Customer did not leave a comment.

MARYLYNN H. on

Rating:

Customer did not leave a comment.

OBINNA E. on

Rating:

Customer did not leave a comment.

Neal R. on

Rating:

Customer did not leave a comment.

Wallace M. on

Rating:

Very quick and efficient check out and return.

ROBERT M. on

Rating:

Customer did not leave a comment.

Wayne M. on

Rating:

Customer did not leave a comment.

Stephen L. on

Rating:

The rep that helped me out was outstanding!! She showed genuine concern for my moving challenges.

Christie G. on

Rating:

Customer did not leave a comment.

STEVEN T. on

Rating:

Customer did not leave a comment.

harsha k. on

Rating:

Customer did not leave a comment.

James j. on

Rating:

I requested at a different location. Had to drive an hour out of my way Thanks to the people on kathryn, but the owner of the other plano store was rude and had awful customer service. N

Hilario R. on

Rating:

When I booked online and told them the location I wanted for drop off it did not give me that option to drop off at that location at time of drop off. It made me take it all the way back to the location that was not convenient for me.

edward w. on

Rating:

As I have said before, U-Haul has made drastic improvements to their equipment. It is much appreciated! This location always give good, fast, and friendly service.

VAHID Z. on

Rating:

I ordered my U-Haul online and went through the pre-check option and paid for everything but when I went to pick up, it took longer than walk ins. They were not ready and had to check me in through their IPhone. The additional items that I ordered (pads and supplies) were also not ready.

Ishmael S. on

Rating:

The only problem that I had was a left a pair of keys on my keyring. When I called in the girl said she found them. When I went to the store they were nowhere to be found. There should be a standard procedure for what to do with keys that were left on the keyring.

Jerry T. on

Rating:

Customer did not leave a comment.

Asad A. on

Rating:

Customer did not leave a comment.

Andrew T. on

Rating:

Nothing

Jennifer D. on

Rating:

Customer did not leave a comment.

Amy B. on

Rating:

Customer did not leave a comment.

Kay B. on

Rating:

Customer did not leave a comment.

Jeff K. on

Rating:

Customer did not leave a comment.

Aditya P. on

Rating:

Waiting time was longer than expected even though I made one reservation the day before. My assumption could be because it was Saturday and only one printer was working.

GARY R. on

Rating:

Customer did not leave a comment.

stephanie h. on

Rating:

Customer did not leave a comment.

amy d. on

Rating:

Customer did not leave a comment.

Joel N. on

Rating:

The was no problem with the pickup or drop off location, but there was an issue with UHaul's online ordering and billing.

Tiwari R. on

Rating:

Customer did not leave a comment.

David B. on

Rating:

Customer did not leave a comment.

Mary L. on

Rating:

Customer did not leave a comment.

Tammy R. on

Rating:

Be more flexible with the customer. Your employees would not give me an extension on my miles so I paid for an extra 10 miles. Not cool

Jeffery S. on

Rating:

Customer did not leave a comment.

Joseph B. on

Rating:

Discount mileage from Uhaul to home.

John M. on

Rating:

Customer did not leave a comment.

Rhonda J. on

Rating:

Customer did not leave a comment.

Slade H. on

Rating:

Customer did not leave a comment.

Brittany C. on

Rating:

Customer did not leave a comment.

Andrea H. on

Rating:

Customer did not leave a comment.

Creed B. on

Rating:

Customer did not leave a comment.

Philip R. on

Rating:

Customer did not leave a comment.

Cymel E. on

Rating:

more staff they seem to very busy so the wait time is a bit long

DUANE L. on

Rating:

Customer did not leave a comment.

JONG K. on

Rating:

Customer did not leave a comment.

gail r. on

Rating:

Make certain you have the correct email. I live in another state and did not rent from you. I sent an email to the address given in the confirmation email and still received four messages; but none answering the one saying I hadn't rented from you.

KEITH W. on

Rating:

Customer did not leave a comment.