Customer Reviews for U-Haul Moving & Storage of North Stillwater

614 reviews

1000 W Airport Rd   Stillwater, OK 74075

(405) 377-1111

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(405) 377-1111

1000 W Airport Rd
Stillwater, OK 74075

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

KEITH C. 
Rating:
5.0

Give Ian a raise he’s excellent at what he does.

Dale S.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Marcus W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LeAnn R. 
Rating:
5.0

Customer did not leave a comment.

CHRIS M.  |  Overall Experience 
Rating:
5.0

We needed to store some items for a short period and this facility worked very well for us. I would recommend it to anyone.

Robert D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

The whole area was very clean and well cared for. There was a restroom in one of the storage units for the general public, that was impressive! The units seems to spray for bugs, so you don't have to worry about taking spiders home with you when you vacate.

Ralph S.  |  First Impressions 
Rating:
5.0

Brandon was very helpful with the return.

Michael E. 
Rating:
4.0

Customer did not leave a comment.

Kevin E. 
Rating:
4.0

Customer did not leave a comment.

JEREMY P. 
Rating:
4.0

Customer did not leave a comment.

Katy S. 
Rating:
5.0

Things felt very secure there.

Joey W.  |  Overall Experience 
Rating:
4.0

not much every problem that sprung up This location had a gentleman working that was awesome ( I forgot his name) but he was working alone even on a saturday and when the mobile devices failed to work like they always do he was there to make sure my rental went great. Most places in Stillwater leave you hanging for a long time telling you its your problem and leave you with less time to move, not this gentleman he was awesome he needs a raise. very pleased keep hiim is my advice

JAY C. 
Rating:
1.0

The staff on duty was extremely cold and not helpful. We were there before close and the staff person was not doing anything. But they refused to help us drop off a trailer. I will warn everyone to stay away from this location. They apparently have a reputation for being extremely rude.

Alesha T. 
Rating:
3.0

When you give a customer a time for a truck pick up then stick with it.

SHERRY M. 
Rating:
5.0

Customer did not leave a comment.

Tanner B. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Very happy with this whole uhaul experience.

Mark S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BYRON W. 
Rating:
3.0

Get new help! This guy was rude and inconvenienced by my arrival 10 minutes early and again when I dropped the trailer off.

Abbott R. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY A. 
Rating:
5.0

Customer did not leave a comment.

BETTY J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chester M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William A.  |  Overall Experience 
Rating:
3.0

snakes on property

breanna h.  |  Overall Experience 
Rating:
5.0

Ian was very concise, helpful and personable. He's definitely an excellent representative for U-Haul to the consumer.

FRANCES S. 
Rating:
1.0

Customer service was very bad. The man that came out when I returned my trailer rudely asked me to turn on my lights. I mean why are you asking for lights before even inspecting the trailer? This seemed like an odd request so I asked for clarification. He responded, “Well obviously you have no intention of helping me so just leave.” I replied, “I'm happy to help, just explain what you want. You don't want to check the trailer over first?” His reply was, “No, just leave. I'll do it myself.” Although the place looked nice and was very clean, would not recommend.

STEPHEN M. 
Rating:
5.0

Customer did not leave a comment.

Minho M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel N. 
Rating:
4.0

Customer did not leave a comment.

Jeffery S. 
Rating:
5.0

We have used them twice when needing to store our daughters stuff over the summer. They are always helpful and polite.

Gayla F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Very efficient. Drove up to drop off location. Staff came out almost immediately and disconnected me. I didn't have to get out of my vehicle.

NICHOLAS W. 
Rating:
5.0

Customer did not leave a comment.

Stephanie D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Neeley W. 
Rating:
2.0

The agent that I spoke with prior to pick up wasn't very friendly and did not explain things very well. He seemed eager to get me out of the door. Also, when I dropped off my rental, the charges were different from what I agreed to at pick up. The difference was approximately $38.52 and even though it's not a lot of money, it's the principle. I still haven't been refunded the difference and after contacting my financial institution, I was informed that they had nothing to do with it. I tried calling, but after spending an entire day of packing, driving and moving, waiting for 39 minutes to speak to someone didn't sound very appealing.

SHERRY F. 
Rating:
1.0

Difficult to get truck - had to make several phone calls and eventually go to a different location. Not a good experience

DENISE P. 
Rating:
5.0

Was in desperate need of a storage unit and found one at one of the two U-Haul facilities in Stillwater. Reserving and paying online was seamless and the unit was ready almost immediately for move. Super clean and very efficient process! 10/10 would recommend.

Zachary L.  |  Online Move In 
Rating:
5.0

Easy checkout and return...thanks!

PAMELA R. 
Rating:
3.0

Personnel while helpful, was not overly friendly. He was alone, short-handed and not in a good mood about it all.

Kristine B. 
Rating:
5.0

Customer did not leave a comment.

Joey W. 
Rating:
1.0

Many problems with this location and my reservations. 1. Rented a storage unit and truck. My account showed I had both reserved. I tried to do the online check in a few days before and it would not work. I contacted them and was told it wasn't working as I didn't have one reserved. Again, my account showed I did. I was then told by the manager of the location to 'think of it like eBay', that someone had booked the same unit at the same time and the first one to do the online checkout got the unit. He said I was ‘beaten to the punch'. I don't see anywhere on their website that states they operate a bidding site. The manager then kept saying it was the software's fault and proceeded to trash the company he works for, blaming them and not his location. Again, my account showed I had the unit booked and that there was no problem. If I had not checked I would have showed up at the location to then find out they did not have my unit reserved. I was then told not to expect the truck at the time reserved either, as the people renting it before are notorious for not returning it on time. As they had sold the storage to someone else I didn't need the truck, but it was another reservation they couldn't meet. 2. I was able to change storage plans, but still needed a truck. I rented a truck from them again as there was no other option. I rented one with two dollies. Picked the truck up via mobile contactless pickup. Guess what? No dollies. I called the office and was greeted by a very rude man who could not care less that I had no dollies to move with. I mentioned this to the manager, who was very flippant and made silly comments like they 'can't just manufacture items'. I know that, but you could make sure the items I reserved are in the truck, or let me know you didn't have them. Tried to blame the software again, but this was a human error, especially the horrible attitude of the man who answered the phone. Had to move in 100 degree heat with no dollies! No apology from the rude individual answering their phone. The truck I did get was also horrible. Old and worn out. No doubt the manager will reply to this saying he did everything he could, but don't believe it. This location, it's manager, and their employee are rude and frankly a bit useless. If you have anything booked I would contact them to make sure you actually do, as nothing there is guaranteed. I highly recommend avoiding using them if possible.

Dave E. 
Rating:
5.0

Customer did not leave a comment.

Jeff T. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY L. 
Rating:
4.0

Quick and efficient help.

GREGORY G. 
Rating:
5.0

The guy who checked me in was extremely helpful.

Joey W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Greg B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terry E. 
Rating:
5.0

Customer did not leave a comment.

Marisa W. 
Rating:
5.0

Customer did not leave a comment.

Rebecca V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hunter L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

John B.  |  Overall Experience 
Rating:
2.0

Cab console was dirty and food remnants

Ken D. 
Rating:
3.0

Picked up truck about 8am. Person inside acted like I was keeping him awake. Very poor customer service. Not thankful at all for using Uhaul.

JOHN B. 
Rating:
4.0

Customer did not leave a comment.

DEBRA H. 
Rating:
4.0

Customer did not leave a comment.

Diane B. 
Rating:
5.0

Customer did not leave a comment.

krisinda m.  |  Overall Experience 
Rating:
5.0

I rented the ready-to-go packing boxes-had to drive to Stillwater from Tulsa to get them as they weren't available anywhere in Tulsa. Please roll them out in more locations-they are such a good idea!

Mary C. 
Rating:
4.0

Customer did not leave a comment.

LYLE K. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth H. 
Rating:
5.0

Customer did not leave a comment.

JORGE M. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

Night drop

Tim G. 
Rating:
5.0

Very pleased with service

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

TERRENCE L R. 
Rating:
1.0

Customer did not leave a comment.

Abbas T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hannah S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jim S.  |  Overall Experience 
Rating:
4.0

It was very hard to locate anyone in the office. I stopped by 10 times and it said they were out on the property. The number they gave was ultimately sent you to a call center for Uhaul. After holding 30 plus minutes 3 different times. I waited and finally received this notification. I actually moved out on the 6-18-2021. Thank you, Jody

JODY H.  |  Overall Experience 
Rating:
2.0

It was so ill-managed that people were waiting for nearly an hour both picking up and dropping off their rentals. This location needs more than just one person managing it. I felt really sort for the young woman who worked there today, taking care of the front desk and even having to move trailers around using the mule. It was so hot I thought she was going to have a stroke. Although it's close to where I live, I probably won't use it again.

DALE S. 
Rating:
4.0

All good on this experience.

Todd and Shana G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DWAYNE H. 
Rating:
1.0

I dropped off the truck the same day and during business hours. I went in and spoke to a worker and he took my key and said he would take care of everything. That was around 6:00 yesterday and I got charged for after hours fee and it shows I dropped off at 9 a.m this morning. The gentleman was dirty and acted livery unprofessional.

dylan B. 
Rating:
4.0

Nothing in particular

Logan S. 
Rating:
5.0

The two men that helped us were extremely helpful and showed a willingness to accommodate. They were great.

Colleen L. 
Rating:
1.0

If you have someone get a truck from a different location you should have them drop it off at that location… will not ever do again

Breanna L. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN D. 
Rating:
3.0

Be upfront about your prices. I was double charged for the dolly I rented. Online it showed my total charges would be around $53 plus mileage. I drove it less than 20 miles total. My total charges ended up being almost $120! I'm not sure how that happened!

DAWN O. 
Rating:
4.0

Customer did not leave a comment.

marvin c.  |  Overall Experience 
Rating:
5.0

outstanding facility. they were fast, efficient and took care of everything. couldn't have been a better drop-off experience, especially when you consider how awful the pick up experience was...

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Great experience. In and out in 2-3 minutes. Very easy.

JAMES B. 
Rating:
1.0

The Male employee Working here believe to be named Brandon. Started recording my girlfriend and mother when checking out and almost fought them cause he was highly disrespectful and had a horrible attitude so they called him out on that. Horrible service even worse employees. Never again here.

Tanner E. 
Rating:
4.0

Guess why I stated the personnel were helpful etc at the drop off location? Because there were Humans there! The first drop off location...the one that I picked when in your app...was locked up and there was no one there to get the gate open. Your app did not tell me that the Richmond Street...in Stillwater, OK...location was an unmanned location. I looked up other locations in Stillwater, OK and went to the one on Airport road, where there were "Humans". I will likely not use U-Haul again if I can avoid it.

TED T. 
Rating:
5.0

They have been super helpful both times we have used their facility.

Gayla F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua J. 
Rating:
4.0

Customer did not leave a comment.

MICHELLE L. 
Rating:
5.0

Customer did not leave a comment.

SUSANNE S. 
Rating:
5.0

Customer did not leave a comment.

ALEC H. 
Rating:
1.0

The employee working on airport road in Stillwater Oklahoma called me a ‘'Jerk” and asked me to leave if I was still be asking why he didn't tell me there is a truck when I first came. The online application and the truck were great but the worker was rude.

SULAIMAN MOHAMME A. 
Rating:
5.0

Customer did not leave a comment.

LOIS C. 
Rating:
5.0

Most of my dealing with personnel was with Brandon who was beyond helpful.

Tom L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL U. 
Rating:
5.0

Customer did not leave a comment.

BRAD W. 
Rating:
5.0

Employees were very nice

Jerri S. 
Rating:
5.0

Customer did not leave a comment.

Daniel S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Casey K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gloria S.  |  Online Move In 
Rating:
4.0

If someone is renting a truck and a space from your company online, it should be able to pick up and recommend a storage size that can accommodate that truck. For example, I got the 10’ truck for my daughters dorm and a 5x5 storage unit. The website should have told me that not everything in a 10’ truck could hold everything in a 5x5. It would have been nice to have had a warning that popped up telling me that the storage unit I chose may not fit what can fill a 10’ truck. I would have then gotten a larger one! Thankfully, by the power of God, I got everything to fit in there. But a warning would have been nice. Not everyone can see how big a 5x5 is until they are there. The website should recommend storage units based on the truck that some orders.

Kathryn W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Allison H. 
Rating:
4.0

Customer did not leave a comment.

Robert H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

IVAN B. 
Rating:
5.0

Customer did not leave a comment.

Emily M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mindi E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Minho M.  |  First Impressions 
Rating:
2.0

The front desk was very aggressive and rude regarding the questions I had about my unit.

Ashley C.  |  Online Move In 
Rating:
1.0

Person behind the counter was inexperienced and kept referring to a woman that was supposed to be training/helping him. Then, I get a charge from U-Haul for no gas left in the tank when I turned it in. I (fortunately) took pictures and can prove there was more gas in the tank than when I picked it up! Am I dissatisfied? You bet!

Gary M. 
Rating:
2.0

Customer did not leave a comment.

KYLE G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
4.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Grace T.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Kimberly K.  |  Online Move In 
Rating:
4.0

Friendly, clean

marta S. 
Rating:
5.0

The young gentleman on duty was terrific. I didn't catch his name but he's a credit to your company.

JEFFREY F. 
Rating:
2.0

Horrible customer service. The guy seemed very unhappy with his job or very unhappy that he had to take a return. Either way, the corporation needs to hire people that like to help people!

dixie L. 
Rating:
3.0

I ordered a lock online with my purchase and was unaware each locker already came with one. The employee at the front desk was rather lethargic and unenthusiastic to be there. Almost made me feel like I shouldn't be there. A lady out in the yard though was helpful and polite when I needed help finding the reserved locker. Said locker was clean and ready for move-in but lighting made for a bit of a safety hazard and difficult to see where I was placing my items.

Kory F.  |  Online Move In 
Rating:
5.0

Employee was very helpful.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

Peter E. 
Rating:
5.0

Customer did not leave a comment.

Ashley B. 
Rating:
4.0

Customer did not leave a comment.

Suzanne C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Had a snag with the online check in, all good thou, the gentleman working took care of it. Thank you, I'll rent here again.

Barrett B. 
Rating:
5.0

Customer did not leave a comment.

Brittany R. 
Rating:
5.0

Best storage place period. Unequaled experience and staff. Just absolute#1 in my book!

Mark S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDA M. 
Rating:
4.0

It was great thanks

Toni B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL K. 
Rating:
5.0

The employees working on Sunday morning were friendly and incredibly helpful.

Katie J. 
Rating:
5.0

Customer did not leave a comment.

PAUL H. 
Rating:
3.0

Customer did not leave a comment.

ROGER W. 
Rating:
1.0

Everything was so expensive and over priced. I filled out the forms online and I do t think they got submitted correctly. I set it to pickup the truck, furniture pads, and plastic bins at 6 and then got I call that I was supposed to pick it up at midnight. It also took way to long to check out the equipment and way too long to do the return process. I also never got the plastic bins I was supposed to. The key drop area wasn't noticeable so we almost just left the keys in the vehicle because we didn't know where to drop them off. I don't think any of this is the fault of the people working at the local uhaul center, I think it's just a bad business model/setup in general

DOMINIC W. 
Rating:
5.0

Expand the Parking Lot so there is plenty of room to unhook Trailer and put it in a safe location. Instead of right off the road in driveway.

Jeridiah W. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY N. 
Rating:
5.0

Customer did not leave a comment.

Caryl W.  |  Overall Experience 
Rating:
3.0

Didn't see anything about $60 deposit, and having to buy an adapter.

AMANDA E. 
Rating:
5.0

Customer did not leave a comment.

Diane M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brad B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Rebecca V.  |  First Impressions 
Rating:
2.0

Manager was incredibly rude to my boyfriend and I as well as to his female employe who appeared nervous and antsy.

Melissa P. 
Rating:
5.0

Customer did not leave a comment.

Caryl W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda E.  |  Online Move In 
Rating:
5.0

Online pickup was not customer friendly. Ended up having to go back to the store from the truck pickup area because it wouldn't give us the option online and kept asking us to renter our payment information. Lost almost an hour of moving time even though we were at the truck ready to drive it off. If store hadn't been open, we wouldn't have been able to pick up the truck. We also chatted online and called customer service before we finally gave up and went back to the store and waited in line there. The gentleman working there got us straightened right out, but super inconvenient.

Carl T. 
Rating:
5.0

Very efficient and quick! No suggestions. Ya'll were great.

BARBARA C. 
Rating:
5.0

All good

Tim M. 
Rating:
5.0

Excellent customer service!!

Leroy S.  |  First Impressions 
Rating:
5.0

Great customer service!

Karin B.  |  Overall Experience 
Rating:
5.0

Every single person I have dealt with at uhaul has been so helpful and pleasant to do business with. I refer my friends to them frequently.

LOUANN W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brahma A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marsha B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Stephanie L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin M.  |  Overall Experience 
Rating:
5.0

I really liked the lady that helped us get the storage unit. She was very friendly and easy to talk to.

Katrina B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brendan P.  |  Overall Experience 
Rating:
5.0

Brendan was helpful, knowledgeable and attentive.

Tom L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

anna o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

betty j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dave E.  |  Online Move In 
Rating:
5.0

The staff at U-haul North are professional, quick, and thorough. My wait time was minimal and their knowledge of services were helpful. I highly recommend this site for storage and rental.

Chad H.  |  First Impressions 
Rating:
5.0

Ian Johnson whom was the one who helped me was wonderful in every regard. Friendly. Knowledgeable and overall an amazing employee. Treated me amazingly unlike the people at the other location.

STeven C.  |  First Impressions 
No reviews have been submitted for this location.

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