Customer Reviews for U-Haul Moving & Storage of North Toledo

415 reviews

1739 W Alexis Rd   Toledo, OH 43613

(567) 202-2408

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(567) 202-2408

1739 W Alexis Rd
Toledo, OH 43613

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Highly recommend!

David W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Charles P L.  |  First Impressions 
Rating:
5.0

Kassidy and Sarah are very helpful and informative. They go out of their way to accommodate you, whether it is rented a storage unit, or truck.

Kimberly H. 
Rating:
5.0

Customer did not leave a comment.

Andrea B. 
Rating:
5.0

Customer did not leave a comment.

Bryan T. 
Rating:
5.0

I can't think of any recommendations.

Phyllis S. 
Rating:
5.0

Loved your sales lady, so professional and helpful her name was Kassidy and my first time and will tell others how super nice it is there! Carts to carry your belongings and code for safety and temperature controls!

Janis H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica L.  |  Overall Experience 
Rating:
3.0

I tried to change drop off location and was told I had to return to same location. Service rep was not friendly and not willing to accommodate my request. A tire blew out on trailer 10 miles from point of pick up. Waited 30 minutes on phone for assistance then another hour for tire to be changed.

Bryan B. 
Rating:
5.0

The young lady at front desk was very helpful and polite

Omar R. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B.  |  First Impressions 
Rating:
5.0

The staff and management at this facility were always wonderful and accommodating. I never had a bad experience at all while storing my items from my closed business and home is this business and home for over a year and a 1/2. They also gave me a deal on 1st month's rent for both units. I had a climate controlled unit and an outside unit. Thanks. They were great I would store my things there again any day and use the vehicles calls from this facility. Can't say enough good things about them.

miriam w.  |  Overall Experience 
Rating:
5.0

Easy and friendly drop off location.

DEBRA C. 
Rating:
5.0

Drove thru a thunderstorm and there was a water leak from the passenger seat belt and the top center where the cab comes together. Other than that everything was great.

Joseph B. 
Rating:
2.0

When there is a delivery window of time for dropping off the U-Box, and that timeframe cannot be met, please have someone call. I am not on email all day and the box was late.

Nancy R. 
Rating:
5.0

Customer did not leave a comment.

Bilal M. 
Rating:
3.0

Customer did not leave a comment.

Austin E. 
Rating:
5.0

I believe there's always room for improvement. But overall you have a excellent staff manning the counters and very friendly.

Darwin C. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Dereck C. 
Rating:
4.0

Customer did not leave a comment.

CHARISE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jarik V. 
Rating:
5.0

Customer did not leave a comment.

Israel J. 
Rating:
5.0

Customer did not leave a comment.

April S. 
Rating:
5.0

Customer did not leave a comment.

Whitney J.  |  First Impressions 
Rating:
5.0

i will be using you guys more often as it was very easy to set up, hook up and drop off. You are right around the corner from my house also..

Christopher L. 
Rating:
5.0

Staff is Awesome an very helpful.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Nicest U-Haul location I've ever used.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Terry H. 
Rating:
5.0

My customer service representative was the best. Thanks

John W. 
Rating:
5.0

Had a truck for us on quick notice.

Paula H. 
Rating:
2.0

I will NEVER use Ubox again! The driver changed my drop off and pick up dates without notifying me, no one called to advise when my box was going to be dropped off at my destination place. I tried calling to get my window time, but the staff would not tell me—just said the driver would call (and he didn't). My box was bolted shut and I had to have a stranger next door unbolt it for me so I could unload the box! From beginning to end this whole process was a disaster!

Christina B. 
Rating:
5.0

Customer did not leave a comment.

Kassidyjacquelyn K. 
Rating:
5.0

Everything was great, the best customer service from top to bottom. Keep up the good work.

Steven L. 
Rating:
3.0

The whole experience was great until I returned the Uhaul and the guy that checked it in charged me $12 for not filling up the truck. I had filled up to half way but because I didn't leave it a tick over half I get charged extra. It's not like I left the truck on empty or with a quarter missing. Thanks for the help but I won't be going there again.

Esmeralda C. 
Rating:
5.0

Everything was fine. Kassidy was excellent@

Chistian M. 
Rating:
5.0

I think the young lady who helped me was named Cassidy - she was excellent.

Emily F. 
Rating:
5.0

Nothing. Was great. Very friendly and capable staff.

Keith L. 
Rating:
5.0

Nothing this Location has Great Customer Service Skills, Very Helpful

Sabrina R. 
Rating:
5.0

vary helpful

DANIEL M. 
Rating:
4.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

The site I originally chose to pick up my truck was changed to the alexis road site, but no one notified me. Alexis is much farther from my home and I wasted an extra hour by going to the wrong store first. Although I talked to a UHaul representative twice in the week before I picked up the truck, no one mentioned the site change - that's a mistake

Michael B. 
Rating:
5.0

Using the storage unit convenient, close and clean. Love the garage to unload and to be able to use the carts big plus!!

Patricia C.  |  First Impressions 
Rating:
5.0

Amazing workers!!!

Kiara P. 
Rating:
2.0

Customer did not leave a comment.

terresa j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lindsay s.  |  Overall Experience 
Rating:
5.0

Process was excellent, gentleman doing rental was attentive and knowledgeable! Rest of staff was tremendous and professional! Service was faster then church on Super Bowl Sunday!

Spencer E. 
Rating:
5.0

Customer did not leave a comment.

Hassen A. 
Rating:
5.0

the young lady there was really helpful

Thomas L. 
Rating:
5.0

Drop off was quick and easy.

Randall P. 
Rating:
5.0

Service was prompt, Employees were courteous. Overall a good experience.

Birdie B. 
Rating:
4.0

Make sure the top of the uboxes are ATTACHED!

LOUISE Z. 
Rating:
5.0

Customer did not leave a comment.

Donald T. 
Rating:
3.0

Customer did not leave a comment.

Ryan L. 
Rating:
1.0

Dirty passenger seat , lock on back was broke. And ac only blew on feet.

Chandler R. 
Rating:
3.0

Yall full of shit. Tht little manager lady wit not cool..I'm waiting on corporate to answer now,why youall sending me this stuff..well ther it is,they full of shit at tht location and never answer the phn..

Marki B. 
Rating:
5.0

Kassidy at the Alexis and Jackman location was absolutely amazing. Very helpful and her customer service was very much appreciated in a stressful time

Shannon H. 
Rating:
5.0

Customer did not leave a comment.

Cody M. 
Rating:
5.0

Can I have my receipt emailed to me please

Kenneth G. 
Rating:
5.0

Customer did not leave a comment.

Kassidy K. 
Rating:
4.0

Everything went great As Planned . I will use U-Haul on my next rental .

Aaron L. 
Rating:
3.0

Guy inside was talking to his “bro” on the phone not helping anyone. Just kept having his conversation about stopping by after he was off in 5 hours. Then a really nice girl came in and actually helped everyone. The guy was annoying reminded me of a bird. But the storage unit was good.

Ashleigh C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mike H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mariah S. 
Rating:
5.0

The process was very easy. The staff person was friendly, informative and professional. I was impressed with everything!

MICHAEL W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

I loved this location the staff is always nice and friendly and the location is always clean and neat. I like using your services to help with my personal needs. I appreciate how your staff is always wearing a smile and the fact that in the mist of an uneventful circumstance they allow you to accept the equipment another day. They also always try to meet all my needs upon one phone call. The Jackman location rocks. Keep up the Excellent work. 😄

Kenyana B. 
Rating:
4.0

U-Haul Moving & Storage Of North Toledo, Great store, polite & helpfu staff. Clean storage units. Very convenient location.

doug k.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Corbin W. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Scott W.  |  First Impressions 
Rating:
5.0

If there is no equipment available at one Location and the customer had to Travel 30 miles from point A to point B In Another State . I think that their should be some kind of leniency for time wasted to go that extra 30 miles making my total milage an extra 60 miles . If you want to talk to me about this matter you have any number .

Robert M. 
Rating:
2.0

Make sure the trailers lights really work. The lights worked fine at hook up but went out as I drove 4 miles they went out on the right. I took it back and the rep. She tried blaming it on my 4 year old heavy duty truck and used her test light to check my trucks connectors which turned out well. They are new and corrosion free as I pull other trailers All the time . Also, The tire ratchet straps on both sides were not checked and were bound up in the ratchet mechanism and very hard to get out. There was no oil on the mechanisms which made it hard to ratchet.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

William J. 
Rating:
4.0

It was nice they had carts there for you to load up and to your unit. I was considering going with the 10x10 unit but I thought that was a little pricey.

Yvette M.  |  Online Move In 
Rating:
3.0

Especially with COVID right now to get into a truck that wasn't cleaned had my anxiety over board!! The seats had stuff all over them, the windows were extremely dirty, steering wheel, and door handle looked like it had barbecue sauce or something all over it!! They did exchange trucks for me however never offered any discount or anything. I was behind fur the rest of my day and my anxiety was so bad I could barely breath how dirty it was and I had to touch everything in there!!! I have never dealt with this at any other locations I have used in the past and the thought of no apologies or offer of any sort of discount or anything was very unprofessional. Nothing in there sanitized!!!!

Regina H. 
Rating:
4.0

Customer did not leave a comment.

Suanne D. 
Rating:
5.0

Nothing to improve.

Avis F. 
Rating:
5.0

Customer did not leave a comment.

Miranda H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gil S. 
Rating:
1.0

Toledo U-haul cancelled my U-boxes (6 of them) and the boxes were not ready when the moving company that I paid went to pick them up from Elyria U-haul and bring back to my house. I paid over $1,000 for then moving service to pick up and deliver my contents to my new home. Toledo U-haul cancelled my order and no one knew anything about it in Elyria when the movers got there. Do NOT use U-haul U-boxes or storage facilities. They will totally screw up your order and not have the trailers to haul to cover the boxes. Worst experience of my life.

Leah K. 
Rating:
5.0

Very Happy.

James M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamara B. 
Rating:
5.0

Young Lady named Kass was quite possibly the greatest employee of all time. Kyla was cool too. I would rent a dozen UHauls from this location every week, if only you got them some cooler uniform shirts. the brown shirts are just not working

Shawn D. 
Rating:
5.0

Customer did not leave a comment.

Terence W. 
Rating:
5.0

Customer did not leave a comment.

Brent O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike H.  |  First Impressions 
Rating:
5.0

Very clean truck!!

Timothy W. 
Rating:
4.0

Attendants were helpful and thorough - hooked up the trailer in the rain

Jeffrey P. 
Rating:
4.0

Customer did not leave a comment.

Daniel N. 
Rating:
4.0

Customer did not leave a comment.

Luke A. 
Rating:
5.0

Customer did not leave a comment.

Andrew J.  |  First Impressions 
Rating:
5.0

I had recleaned the cab with sanitizing wipes & no AC on a hot day going 3 hrs to our destination.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Louis O. 
Rating:
5.0

The staff was very helpful and friendly. The whole process was very easy and fast. Also the dollys that are available for free made our move in process very fast.

Lydia K.  |  First Impressions 
Rating:
5.0

U haul has a very clean facility... Not once have I been to a U haul that was dirty, and every employee is very kind and helpful. If I could give (100) stars I would. Keep up the Great... Work

Dayco T.  |  Online Move In 
Rating:
5.0

The staff was friendly and helpful. They did everything great!

Mitchell B. 
Rating:
5.0

Everything is great just wish it was 24 7 access.

Tyler K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew Z. 
Rating:
5.0

Customer did not leave a comment.

COLIN S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
4.0

Offer a 12 lease or 6 hours

Angella C. 
Rating:
5.0

Customer did not leave a comment.

steve h.  |  First Impressions 
Rating:
5.0

Great job

Tonya H.  |  First Impressions 
Rating:
5.0

Excellent customer service, make sure to let employees know they are valued. They did an excellent job.

Tyron T. 
Rating:
5.0

improve wait time onphone for reservation,alexis and jackman,toledo ohio,was only location that answered phone,without a wait.give them a raise as all other locations sucked on phone wait time

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Daria B. 
Rating:
5.0

Customer did not leave a comment.

Louis O. 
Rating:
5.0

Customer did not leave a comment.

Wayne K. 
Rating:
4.0

Customer did not leave a comment.

Andrew E. 
Rating:
5.0

Customer did not leave a comment.

Carl W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles F. 
Rating:
5.0

Customer did not leave a comment.

Hector R. 
Rating:
5.0

This is the second time we've rented a motorcycle trailer and both times went as smooth as can be. Employees were quick and helpful. It's a great trailer for hauling the bike, both were long distance (Tennessee & Texas) with the built-in wheel chuck and plenty of tie down rings even in construction nothing to worry about. Also with wide metal mesh gate low to the ground makes for easy loading.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

LOUIS G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

Hood was not closed properly. Had to pull off the highway in the rain and close hood completely. Not a good start to a 3 hour trip on a rainy day.

Joseph L. 
Rating:
5.0

Lady's working there were awesome!

Jordan P. 
Rating:
5.0

Very nice staff. Very helpful!!

Miranda H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sondra H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lee R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Louis O. 
Rating:
5.0

Excellent customer service

MARK B. 
Rating:
4.0

Customer did not leave a comment.

Leticia A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dionne J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise C. 
Rating:
5.0

There is nothing to improve. Would like to add compliments here. Spencer was utmost friendly and professional. Truck was very clean. Prompt service at checkout and return. Great location. Clean.

John S. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
5.0

Customer did not leave a comment.

Trey J. 
Rating:
4.0

Customer did not leave a comment.

Ronaldleroy M. 
Rating:
5.0

the staff were wonderful!

Jessica T. 
Rating:
5.0

Our service rep Sarah(?) was very professional and pleasant. She asked the right questions to ensure that we had exactly what we needed, and handled our business expeditiously.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Tammi s.  |  First Impressions 
Rating:
5.0

The staff at this location was professional in every aspect. Very informative about everything and very helpful. Took the time to explain and answer all questions. Excellent customer service.

Mary L.  |  First Impressions 
Rating:
5.0

The reason I moved out now, was that I was going to move back east and I was packing things up and cleaning out.

Beverly W.  |  Overall Experience 
Rating:
5.0

amazingly cheaper

Haley M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robert B.  |  First Impressions 
Rating:
4.0

I'm not available lot of times during the day

Joe M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth H.  |  First Impressions 
Rating:
5.0

They have worked with me on paying my storage units late when I wasn’t able to make payment. Best place to do business with!

Amy M.  |  First Impressions 
Rating:
5.0

Everyone has above average customer service but Spencer and Kyla are outstanding!

Alice R.  |  First Impressions 
Rating:
5.0

Liked being able to come and go when I needed. And when I needed something, there was someone to assist.

Cynthia C.  |  Overall Experience 
Rating:
5.0

Love the staff Spencer the man helpful and very nice thanks so much to the whole staff

Avina H.  |  First Impressions 
Rating:
5.0

Very clean, safe, and secure. 👍👍

MELANIE C.  |  Overall Experience 
Rating:
5.0

It was great to see such a nice job done with this location. Everyone was always very helpful and nice. The inside storage made me feel like my stuff was a lot safer.

Tara P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHARISE M.  |  First Impressions 
Rating:
5.0

Very Nice Facility. Staff was helpful and knowledgeable. Facility was clean and secure!

Timothy K.  |  Overall Experience 
Rating:
4.0

price is high but is OK for me. If I decide to stay for 1 year, I will ask for 1/2 off if not I will probably only be there for 2 months. But the people are very nice.

Joe M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laurie T.  |  Overall Experience 
Rating:
3.0

The motion sensor lights were the most inconvenient thing. Everytime I was getting things from my unit, the lights would turn off if I didn’t physically walk out into the hallway and wave my arms. I was left in the pitch dark so many times having to find my way back out to the hallway without falling over anything. Super annoying. As for the staff, there was one time I walked all the way back to my storage unit and it had a red slip on it saying my access has been taken away due to lack of payment. I never received a phone call, text, email about when my payment was due. I have never gotten a unit before and didn’t know if I just paid in full once I was done using it or what. So I had to go to the office and two girls were standing there just staring at me. They didn’t even say hello. The first thing the girl said was “ smith the last name ?” Not only did I find it rude but also creepy. Not sure if they were watching me walk back to my storage unit and looking my name up or what. But I didn’t appreciate the cold demeanor of the two girls. Not friendly at all. They could at least acknowledge me and say hello.

Elizabeth G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Patrick R.  |  First Impressions 
Rating:
5.0

Spencer really went above and beyond for me. The whole team provides excellent customer service. Keep up the good work guys!

Sadiyah B.  |  First Impressions 
Rating:
5.0

Staff is super accommodating and the facility is easy access! I downsized a couple times as I was moving things at my own pace and every time was promptly handled and even got a couple discounts. Love U-Haul. I have been moving for over a year from another state and trucks, vans and units were always served to my needs.

Linda B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUSTIN F.  |  Overall Experience 
Rating:
5.0

The female I dealt with was amazing, helpful and professional!

JOSEPH S.  |  First Impressions 
Rating:
3.0

Although everything was great the end experience has me thinking twice about my opinion on your facility. I would appreciate a manager to contact me.

STACEY M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Don D.  |  Overall Experience 
Rating:
5.0

the staff was very friendly and helpful. They did a wonderful job.

Tara P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JUSTIN F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Albert P.  |  Overall Experience 
Rating:
5.0

I found the staff to be very informative and helpful. Also, was impressed with ease of going in and out of unit.

Cynthia C.  |  First Impressions 
Rating:
5.0

My experience with the van rental, unit rental, and employees was absolutely excellent. Thank you!

Kathryn M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dionne J.  |  Overall Experience 
Rating:
5.0

Such a nice clean place!! I felt very comfortable storing my furniture here until I was ready for it!

David B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Bill B.  |  Overall Experience 
Rating:
5.0

Easy access for storage units and pleased we utilized them without any issues!

william h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sara R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Paul G.  |  First Impressions 
Rating:
5.0

Very helpful staff

FRANK B.  |  First Impressions 
No reviews have been submitted for this location.

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