Customer Reviews for U-Haul Moving & Storage of Northborough

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Northborough

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Martin F. on

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Jose, who installed my hitch and bike rack (even putting together the bike rack for me from the box), was excellent and went above and beyond in service.

carol C. on

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I got to the appointment early and they took me right away. They were very professional, courteous.

Marie A. on

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I would like you to have the program for all the trucks there pick up at Northborough and drop off anywhere in Mass. like some places have that option.

Sergey D. on

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Car was a bit dirty, and personal was far from excellent, they were doing everything very slowly, while there was a line of 6-7 people, waiting for their assistance, the were walking out the doors, and was moving literally very, very slow.

Erik D. on

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If I was in the market, the only thing I'd be looking for is covered or enclosed auto storage. Or actually if available, enclosed auto trailers for rent. Otherwise my experiences and the availability of equipment and services has been great.

Gary S. on

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I was charged an "after hours cleaning fee" for no reason ... the truck was returned the night before it was due and I have never been charged this type of fee before and I drop the truck off at night every other time ... I want this charge refunded immediately.

Douglas G. on

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Ronak P. on

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Laura B. on

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Courtney H. on

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Robert D. on

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Maintain equipment and proper maintenance.

Marina K. on

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Ankit P. on

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Joseph M. on

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Jamal and Jose did a great job with the rental and also the storage unit

Amarendra G. on

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Initial estimate was 39 but billed amount was 64.Would never recommend to anyone.

Barry S. on

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Nothing, perfect experience

Heather T. on

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Easy check-in, even with it being one of the busiest moving weekends in the Boston area! Staff were super nice and helpful, van was clean, really made it a great moving experience.

Martin M. on

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Friendly staff and the pick up/ drop off process was fast and easy

Anthony M. on

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Unbelievable customer service!!!!

Christopher M. on

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Felix and Johnny were extremely helpful and accommodating. They helped make a very stressful situation less so.

Bruce R. on

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Michael L. on

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The employees were not friendly. The person at reception desk had a bad attitude. Once I picked up the truck I noticed the tire pressure light was on. I asked for help from an employee who was on a cigarette break. (There was no one else at the service bays). His comment without even looking at it was ( it’s fine, I will look at it after you return the van). He said “honestly, I am tired from my day and don’t feel like dealing with it right now”. I think the entire crew needs a lesson in customer service.

Christopher D. on

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Juan E. on

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Soraia S. on

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Alexander S. on

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An ping H. on

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Nice place. Good inventory. Staff friendly, just slightly unprofessional....eating while handling my reservation, speaking with other employees while doing the same. Customer next to me asked how much it would cost if van were dropped off at different location and person simply said “more”. If staff were more professional while maintaining friendliness, location would be a hidden gem for renting vehicles.

Christopher Z. on

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Wouldn't change anything. Was happy with experience

Gary S. on

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Mark the TRAILER HITCH on the back of the truck with bright orange or yellow ... or better yet, wrap it or cover it with rubber ... i have a horrible abrasion from accidentally whacking my shin on the trailer hitch ... it could easily be done and would save customers from unneeded pain.

Kelly S. on

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Timothy L. on

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Not reimbursed for gas put in and yet would have been charged an exorbitant fee ($30) plus almost twice the cost per gallon ($4.25 per gallon) if not filled to an arbitrary point. Got the truck with 5/8th tank, drove a bit, put $30 in, got it close to full, returned the truck still close to full. Would have loved a little cash back for helping you guys out with gas. There's no way to easily refill a tank to exactly where you got it without putting just enough in that it goes over. Not a great business model, won't be going through you guys again come the next move. Plus, I asked for no dolly and no furniture pads and yet there was a dolly plus a package of pads in the truck locked into place unless I broke a green plastic zip tie, causing me to inevitably be charged for using those. Luckily, I didn't use either. But I could have used that extra space moreso than those just sitting there taking up room. Again, definitely gonna use someone else next time.

Tracy L. on

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Tha check engine light came on about 10 min after leaving the facility Items I had in storage at the facility for less than 3 months had moisture and mold and mildew

Nicole H. on

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Felix was a great help and a pleasure to work with!

Mark C. on

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Mark C. on

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Excellent

janice m. on

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Experience was above and beyond fantastic! Was very exhausted and was helped quickly and most efficiently! My furniture is safely stored and I am extremely satisfied. Would definitely recommend

Paul S. on

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First person I dealt with was very quivk and explained everything. However when I came back to actually drop off trailer. The young lady was like hiding behind counter talking on her cellphone.

Christie C. on

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Clean facility, easy access to storage units and resourceful staff. Thank you!

Qian Z. on

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All the staffs I met are kind and helpful.

Mark C. on

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Excellent representative of the Uhaul brand and local business. I actually told of Kyle Howard what a great job he had done. Very professional. As a business owner he impressed me.

MARC V. on

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Sandra is amazing! I have know her for 20 years and she represents UHAUL with so much professionalism and knowledge. Always a pleasure to work with her. Thank you

Bertrum D. on

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Great staff

Robert O. on

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The friendly staff are awesome! They really make a customer feel welcome. They're also so knowledgable on supplies that you need for a move. The facility is great too.

Bertrum D. on

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great employes fiinally found someone who knows hat there doing.

douglas g. on

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Very well organized facility. Will definitely use this place again.

Kevin H. on

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Everyone was very nice and helpful.

Joseph R. on

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Made reservation via web site. When I arrived, more information was required. Why not allow this to be entered on the web, or at least give an indication of what information was required?

tom g. on

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A pleasant experience all around

robert o. on

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The staff was very nice. Facility is clean and very convenient. Thank you

CHARLES G. on

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I never contracted or used this facility!

Courtney S. on

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Incredibly helpful!

maragret D. on

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Sandy really helped us out of a jam ! Would go out of my way to use this location again , THANKS

jill m. on

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All staff were wonderful!