Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
GREAT STAFF, GREAT, CLEAN FACILITIES & OFFICE! GREAT EXPERIENCE!
The staff was very helpful and polite.
Easy website to secure unit. Facility well maintained!
Very cordial and helpful staff
The space unit was just enough for my stuff and I felt confident that my belongings were safe.
Do not rent from these people . I actually gave a good review on a prior rental but all was needed to see how this facility runs things . I went and changed my gate access because I had reason to believe my co workers might have been coming after hours. So what did the front office do ,they gave one of my guys my new gate code so he was coming in and out as he pleased and they going to tell me I need to leave because he was coming in late at night when they gave him the code .which happens 2 be the 4 digit code for all of my important business. Including my home door lock. What a joke
Moving helpers were so helpful and to help on a Sunday was so convenient for my move.
I have received the best of service throughout the duration of my storage need. Laucreita and Tory (management) are the best.
I am disappointed because when I called 1-800-go-uhaul, the rep informed me that I could get an air-conditioned unit for $139. I asked her to reserve it for me. Then, when I went to the actual facility to move my things in, I confirmed with the lady at the front desk that the storage unit assigned to me was air-conditioned, and she said yes. I then proceeded to my unit and moved my things in. I thought it felt too hot to be air-conditioned, so I went back to the front desk to ask the lady to double-check that my unit was air-conditioned. She said no it wasn't, and that I had to pay $169 for that. This directly contradicts what I was told over the phone and what she told me when I spoke with her initially. She did transfer me to an air-conditioned unit for $169, but now I have to go back and move my heavy things from the previous unit to an air-conditioned unit.
The management do a great job. Very laid back and chill atmosphere but still keeping everything in check. Im get rid of the storage but still rent and office and would highly recommend this facility to anyone looking.
Everyone was kind and efficient and helpful. Great at their job.
Very professional and friendly staff. Facility is maintained well
Would highly recommend UHaul to anyone.
I reserved a storage unit and charged more even though I showed proof of receipt
The experience with horrible the staff as well as management were very nasty and unorganized and did my know gate hours and policies they never answered the phone or returned any of my messages the manager was very rude and disrespectful I called and told them I was moving out on the 15th and I was still being charged for the storage as of the 31st I hope I never ever have too use this company ever again
Our actual storage room was not lit. it was kind of dark and we thought it should have had a light. We managed.
To expensive
I assured by the U-Haul representative the size unit secured would fit a single Queen bedroom set which it did not. We were not able store all our contents. Also for an inside climate controlled unit it was extremely warm in the building. Staff were disinterested at check-in and frankly rude
We were so tired after moving. And, your staff was very kind and helpful. It was a most positive experience. Thank you all so much! Frances Lee
Thank you for extending the free storage offer to us! It is a life saver. You were wonderful!
I have always found the facility to be clean, well lit and safe. The staff have always been helpful and courteous.
Very difficult to maneuver around as there were vehicles parked everywhere.
Good job
Staff does a great job!!!
The facility was well maintained except for the elevator which had a horrible shacking vibration which caused concern.
Thank you for your 5 years of friendly service and care as well as protection of my mother-in-law and father-in law’s precious personal and valuable things that they worked hard for over the years.
Staff was very helpful. I would recommend U-Haul to everyone.
The manager is very unprofessional and very disrespectful and I was also over charged I dropped a truck off on the 17th of these month and I was charged again on the 21st and I haven’t got my money
I had multiple units for almost 15 months, one of which was affected by Hurricane Michael. The staff's handling of that damage was tremendous. Would highly recommend this location to anyone.
I rented a,climate controlled unit, and twice in the rwo month's rental period the air conditioning was not operating properly in my hallway of my unit. When I reported it, there's a lack of concern.
When I need another storage unit I will use them! Great customer service and always helpful!
Very friendly staff, helpful and answered all my questions in a professionally manor. The space was clean, easy to get into when I wanted.
Excellent customer service and impeccable facility
Extremely easy making of reservation, extremely helpful and accommodating staff, top notch customer service all the way around. We could not be more impressed with this U-Haul facility
The lighting and cooling was good enough to do "work" in the unit.
Very clean facilities!!!
Lacretia (sorry if it,s spelled wrong) Went above and beyond to help us find the right unit ! Best experience ever! Would highly recommend your services V-
Lucretia Smith was very helpful over the phone and when I arrived. She was polite, professional and knowledgeable. Her helpfulness made the difference between choosing this site over others.
Very good customer service.
Staff was very friendly, helpfull and professional. Clean facility. Great experience all together. I would definitely recommend this location to anyone.
This location was very secure and well maintained. Units were very clean. The location was convenient to work and home.
Friendly and respectful staff that made my move-out stress free especially since I live in another part of the state. Thank you!
Clean, yes. Well maintained, no, I had trouble keeping the roll-up door open whenever i was there. Secure, yes. Well lighted, no, No lights were available inside the unit making it difficult at night
They should not be parking trucks on this property. On multiple occasions, traffic flow has been blocked. The side gate did not work for 3 months.
Staff inconsistently knowledgeable, office often left open without staff service, payment issues were unresolved. Parking unsatisfactory both at office and at unit, temp not regulated as it should be.
New manager is doing a fantastic job and should be reconized for the excellent job she is doing. The place is always clean and the staff is friendly.
The office staff were welcoming, patient, and helpful.
Clean units and clean bathrooms !!! Thank you
No words can describe the horrible service I encountered
Very welcoming work family!!
No
Overall wouldn’t recommend, poor exp. Had a stellar initial move-in until damage happened to my unit’s good my someone else’s negligence. Management incompetence and unwillingness showed hardcore
Staff was friendly and helpful.
It would be nice if could keep the climate controlled units at a cooler temperature instead of being close to the max of 85 degree 's. Thanks
Excellent
Friendly service
Very good
I was a client that lived in another location so I set the billing up on automatic draft which it never worked so I would have to call monthly to make payments.
Calling customer service is a problem due to the long long waits to talk to a representative, this does not apply to the actual uhaul location, they were great.
Served my needs and staff was excellent.
Travis was awesome
Superb service!
No issues and everyone was very polite and helpful!
This was my 2nd time using this storage. Always the best!
I will be back to this location for sure should I need storage again
