Customer Reviews for U-Haul Moving & Storage of Northeast Tallahassee

2,047 reviews

2554 Capital Cir NE   Tallahassee, FL 32308
(Across from Skate World North of Centerville/Blairstone intersection)

(850) 422-0039

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(850) 422-0039

2554 Capital Cir NE
Tallahassee, FL 32308
(Across from Skate World North of Centerville/Blairstone intersection)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Need to have two people on-site. The door was open but I had to wait about 15 minutes for someone to come to the counter. Even though there was a note to call on the walkie-talkie both were on the counter. Once clerk got to the counter everything went smoothly. If a clerk is going to be out on the property the walkie-talkie needs to be in their processing

Marvin A. 
Rating:
5.0

Customer did not leave a comment.

LATWEET G. 
Rating:
4.0

The truck smelled like cigarettes and weed and was sticky and gross

Katryna C. 
Rating:
2.0

Have more people working, it took me about 20 mins to pick up my reservation… I understand it's dependent on who walks in, but if there's 1 person working, it's bound to fail. I returned my truck just on time for the scheduled return after picking up the truck around 20 mins late from the pick up.

Jack C. 
Rating:
3.0

There was absolutely no employee on site. Four customers standing and waiting. You were to call a walk-ie talkie

Kristy P. 
Rating:
1.0

Customer did not leave a comment.

john H. 
Rating:
5.0

Customer did not leave a comment.

Katrina W. 
Rating:
2.0

Equipment was full of smoke smell, staff was very rude

Neel V. 
Rating:
5.0

None

JAMIE G. 
Rating:
5.0

Desk clerk was very courteous and patient.

Matline F. 
Rating:
3.0

Customer did not leave a comment.

Robyn G. 
Rating:
5.0

Nothing

JAMIE G. 
Rating:
1.0

The representative did not explain to me the gas charges nor did I receive a link to acknowledge the condition of the truck and was charged a gas fee as a result. When I spoke to the representative, they hung up in my face and told me it was my fault that I didn't take a picture of the truck. I returned the truck with the amount of gas I received it with, and was charged. I need this rectified immediately.

danreyell H. 
Rating:
5.0

Customer did not leave a comment.

Shameka B. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN L. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY G. 
Rating:
5.0

Customer did not leave a comment.

Michelle C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara F.  |  Online Move In 
Rating:
5.0

We had to rent a storage room at the last minute as we were moving our daughter to a new city. The uhaul staff was helpful and friendly and the facility was clean and well-lit. It was also easy to rent a Ubox a month later to move the rest of her belongings to her new city! Will highly recommend uhaul to family and friends!!

Kathy H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ramxil B. 
Rating:
5.0

Great Customer Service

Craig C. 
Rating:
4.0

Falta iluminación dentro del almacenamiento.

Fredy C.  |  Overall Experience 
Rating:
5.0

All is well as is.

CARL G. 
Rating:
5.0

Keep up the good work

lakesha R. 
Rating:
5.0

Your customer service staff are superb!

DAVID M. 
Rating:
5.0

CONTINUE to assure that power access to the "cigarette lighters" works. These are not just CIGARETTE LIGHTERS -- THEY ARE WHERE WE PLUG IN GPS! Once we found out after leaving Uhaul that ours did not work and UHAUL refused to meet us to fix it! JUST A CIGARETTE LIGHTER ?? NO!!! When you are going to a big city or other unknown place -- it's important.....

robert C. 
Rating:
5.0

Customer did not leave a comment.

camille w.  |  First Impressions 
Rating:
5.0

Customer service was great.

Shaakira H. 
Rating:
5.0

Great service. Clean. Quick Best rental van service ever.

David B. 
Rating:
5.0

Customer did not leave a comment.

Kim B. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
1.0

Do not allow mobile app rental process. I had to go back and forth to the office to get keys, then get out of the gate. It was very aggravating to have to do.

Damian B. 
Rating:
5.0

Customer did not leave a comment.

Wayne P.  |  Overall Experience 
Rating:
1.0

IMPROVE YOUR RESERVATION SySTEM.ITS HOT TRASH. I WENT TO SIX DIFFERENT PEOPLE FOR SAME VEHICLE

CHRISTOPHER F. 
Rating:
4.0

Accessibility to online pick up

Blake B. 
Rating:
5.0

Customer did not leave a comment.

NORMAN D. 
Rating:
5.0

Manager (staff member) was great!

JOVITA W. 
Rating:
5.0

Customer service was great!

DONALD G. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

NIKIA T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
5.0

Great customer service.

RAKESH P. 
Rating:
5.0

Everything was fine, will rent again on Friday the 25th once I get paid. Thanks U-Haul inc.

TIMOTHY J. 
Rating:
5.0

Always clean. Nice place to store your stuff. I was very please with the staff. If I ever need to, I’ll be back. Thank You

Annie G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLOTHELIA C. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE E. 
Rating:
5.0

Love working with Uhaul

EDWARD T.  |  First Impressions 
Rating:
2.0

There is absolutely no room in that parking lot where they keep their trucks, it was a nightmare getting in for parking and leaving when I'm in a bit of a rush.

Stark G. 
Rating:
4.0

The online pickup and return is a nice concept. However your process does not work.

Cheston H. 
Rating:
2.0

If absolutely needed, yeah, I guess.

CYNTHIA S. 
Rating:
5.0

The 15' truck has a leak that allowed the rain to get the wooden furniture wet during our move.

James A. 
Rating:
5.0

The best and caring most compassionate receptionist I’ve ever encountered thank you for making my day A more pleasant experience as difficult as it has been

Carrie L.  |  First Impressions 
Rating:
5.0

N/a

ISIAH W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katelyn D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERI L. 
Rating:
5.0

Customer did not leave a comment.

Douglas F. 
Rating:
5.0

The employees were very nice and helpful.

STANLEY S. 
Rating:
5.0

You should have the equipment that a person reserved there when they need it.

MICHAEL B. 
Rating:
5.0

Owner is awesome

HEATH M. 
Rating:
5.0

The franchise owners are very personable and professional.They are very helpful and have definitely made my life easier.If which is rare they cannot provide a service they find a U-Haul dealer that can and personally contact them with my details.

MARTA A.  |  Overall Experience 
Rating:
2.0

The cust. svc rep handling my initial reservation , told me the truck I was reserving would hold 2 bedrooms. The truck was way too small and had no Ramp for loading heavy furniture with hand trucks. Also, when picking up the truck, did not greet, and treated as though the transaction was a disruption to whatever she was going before I arrived. Terrible customer service. However when I returned the next day the gentleman that greeted me was WONDERFUL!

evie B. 
Rating:
5.0

Customer did not leave a comment.

CHELISA B. 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD K. 
Rating:
3.0

The storage unit should've of been replaced with a new rotant devise before renting the unit. Therefor the green poisonous powder ended up on all of my furniture.

PHILOMENA M.  |  Overall Experience 
Rating:
5.0

Returned truck with gas Guage exactly where it was a when u took it,, a hair under 1/4. Still got charged 10.00 fuel service and 6 gallons. Ridiculous. Otherwise all great. Think that's a gimmick. Why not fill tank up so no question when I rotten filed up. Next time I'll take a picture.

HOWARD S. 
Rating:
5.0

Customer did not leave a comment.

JAMES W.  |  Overall Experience 
Rating:
5.0

I would use this location again customer service is good and for two years no regrets and the restrooms were always clean and stocked with supplies.

LaClarence M.  |  Overall Experience 
Rating:
2.0

Firstly, I reserved a 15-foot truck two week prior to the date of service and when I got to the U-Haul location, they did not have it, they only had 10-foot trucks. I had to ask the woman at the desk to call other locations to see if they had a 15-foot truck on hand, she called one place and that was it. She showed no concern or care that they did not have what I reserved weeks in advance on hand. Nor did she try to make it right. As a result, I had to make three more trips than necessary for my move. Additionally, this particular location is very small. It was difficult to maneuver and park the truck per U-Hauls specifications. I am not happy with my experience and will look for other options upon my next move later this summer.

MARK ANDREW Y. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth K.  |  Overall Experience 
Rating:
3.0

When we arrived the lady was playing on her phone at the front desk and didn’t help me right away. She didn’t know I was there. Then every time she said some thing and I asked her to repeat it (because the noise from the traffic was coming in the door and I couldn’t hear) her she would just repeat it at the same tone so I still couldn’t hear. The traffic wasn’t getting any quieter but she wasn’t getting any louder. She was basically pretty rude.

Rita S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ellen G. 
Rating:
4.0

Customer did not leave a comment.

Ashley L.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Ben F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina T. 
Rating:
5.0

Torrey at the 2554 Capitol Circle NE Tallahassee, FL location was Absolutely the Best. Thank you

Leah J.  |  First Impressions 
Rating:
3.0

First, I vacated on 12/9. On that day, I personally informed the office assistant. So, there’s some miscommunication. Second, I felt rates were constantly increased. Especially, during the pandemic. Third, during a time I had to purchase boxes, the credit machine was not working. So, my options were to pay cash or give the associate my credit card number, which I found inconvenient. Other than that, my overall experience was good.

Alisa T.  |  Overall Experience 
Rating:
4.0

Although the process was fairly simple to rent a vehicle and use the storage units, I wouldn't necessarily recommend this location. It is a convenient location which brings up their ratings in my opinion. The staff are nice enough but not professional at all.

RALEIGH F. 
Rating:
5.0

Customer did not leave a comment.

Carol R.  |  Overall Experience 
Rating:
5.0

Everything was handled very well! No improvements needed!

GERALD B. 
Rating:
4.0

Old vehicle but nice

renee J. 
Rating:
4.0

Customer did not leave a comment.

SUNDRA K. 
Rating:
4.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

Erin P. 
Rating:
2.0

Customer did not leave a comment.

NARKIA F. 
Rating:
3.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Customer did not leave a comment.

TAMMY P. 
Rating:
4.0

We arrived at 8:05am, store was supposed to be opened at 7am, no one was there. Employee arrived about 8:35am and opened. No apology or explanation. We were on a tight schedule, this was very stressful.

Jeffery N. 
Rating:
5.0

Customer did not leave a comment.

Robin C.  |  Overall Experience 
Rating:
1.0

Staff are incredibly unhelpful and disrespectful. I'll never use this location again.

Ben F. 
Rating:
4.0

The outside of the van was very dirty and was difficult to see out the windshield when we picked it up. Other than that it was a good experience

LARRY L. 
Rating:
3.0

I reserved online but the day before pick up was rounded to a location much further away and either location had the dolly I reserved.

Patricia H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stanley G. 
Rating:
5.0

Customer did not leave a comment.

CHARONICA B. 
Rating:
3.0

Customer did not leave a comment.

Julia M. 
Rating:
5.0

Customer did not leave a comment.

Walter A. 
Rating:
5.0

Very professional and helpful. Great communication before and after. Speedy process and expressed gratitude for service…

WILLIAM S. 
Rating:
5.0

Great equipment and quick service.

BRYAN L. 
Rating:
5.0

Customer did not leave a comment.

Lisa P. 
Rating:
5.0

always helpful if they cannot fulfill your need they look for someone who can

MARTA A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MORRIS R. 
Rating:
5.0

Everything was great!

etheldra G. 
Rating:
5.0

Customer did not leave a comment.

Ernestine M. 
Rating:
5.0

Knowledgeable staff and very accommodating.

FELICIA K.  |  Overall Experience 
Rating:
5.0

Nice , friendly and efficient.

KEN J. 
Rating:
3.0

When I arrived there was no one in the lobby and 3 other groups of customers showed up within seconds of when I did. There was a note on the desk that said use a hand radio to contact someone if there was no one at the desk . We tried several times to use the radio But we still waited in the lobby 10 minutes before someone showed up to help us. When the associate showed up she said that the second radio was not working ..??? Bad customer service!!

ALISA B. 
Rating:
5.0

Staff are always professional, helpful and friendly! I like this location

Bradley S. 
Rating:
5.0

Customer did not leave a comment.

Kyanna A. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Better parking

KYLE J. 
Rating:
5.0

The truck had some transmission issues. It would not shift gears smoothly. Also, if you tried to put it in reverse from the drive position, it would pop into neutral. It did this several times. To engage reverse, you first had to shift it to park, and then shift to reverse. I used this for local move so not too bad; however, I would not have been comfortable taking the truck out of town.

James K. 
Rating:
4.0

The young lady working was very friendly. Our reservation was missing a few things that would have made picking up smoother. It took a while to open the gate to access the truck and the keys were not in the truck as previous locations had done. With that said i would still highly recommend this place because staff was friendly and she was doing a great job for working by herself.

LADINE S. 
Rating:
5.0

She was so nice and went out of her way to help! Best customer service!!! Both ladies were so helpful

Rome R. 
Rating:
1.0

OH MY GOD. I wouldn't believe the depth of inept behavior if I was not experienced it for myself. I just spent my time this morning, same as last weekend, chatting with customer service yet again about a very bad experience at a local UHaul location yesterday. At the end of the chat, I asked for a confirmation of the credit I am supposed to receive as a result of last week's horrible experience. I asked that I also receive a copy of the trascript of today's conversation. What I just received via email is a trascript of LAST WEEK'S (9 Oct) chat conversation regarding the ridiculous experience I had when my reservation was canceled. So here I sit AGAIN, wasting my Sunday morning reaching out to customer service trying to resolve yet another screw up and subpar customer service experience with UHaul. I NEED A CONFIRMATION that the certification from last week's debacle has been applied and a refund is being issued AND I NEED A copy of THIS MORNING"S transcript/conversation regarding yesterday's transcaction. How difficult is this?

MARGARET E. 
Rating:
1.0

OH MY GOD. I wouldn't believe the depth of inept behavior if I was not experienced it for myself. I just spent my time this morning, same as last weekend, chatting with customer service yet again about a very bad experience at a local UHaul location yesterday. At the end of the chat, I asked for a confirmation of the credit I am supposed to receive as a result of last week's horrible experience. I asked that I also receive a copy of the trascript of today's conversation. What I just received via email is a trascript of LAST WEEK'S (9 Oct) chat conversation regarding the ridiculous experience I had when my reservation was canceled. So here I sit AGAIN, wasting my Sunday morning reaching out to customer service trying to resolve yet another screw up and subpar customer service experience with UHaul. I NEED A CONFIRMATION that the certification from last week's debacle has been applied and a refund is being issued AND I NEED A copy of THIS MORNING"S transcript/conversation regarding yesterday's transcaction. How difficult is this?

MARGARET E. 
Rating:
1.0

This UHaul location is the worst location I have ever rented a truck from, and I have used UHaul on many occasions. Last weekend this location canceled and then gave away my 10' truck without notifying me. I pulled up my account to have the reservation info with me before I went to pick up the truck and that is when I saw that the reservation was not there. had to search my account to find the information under the "communication" tab, despite the fact that there was no communication. When I called to ask why my reservation was cancelled, I was told that it was because I had not arrived at 9AM, the time that the truck was reserved for. Subsequently, no other 10' was available and I was not able to complete the move last weekend. When I contacted customer service last weekend I was given a $15 gift card for the inconvenience. I reserved a truck for this weekend, the 16th of October to complete the move. When I made the reservation, I entered the certificate number under "promo code/certificates". The credit was applied. When I went to pick up the truck, the credit did not appear on the invoice. I asked the clerk at the UHaul location why it did not show and I was told that "it would be applied at checkout". When I checked out the clerk took the key and indicated that she would email me a receipt. When I received the receipt I could see that the credit HAD NOT been applied. I wish that I could say that I was shocked, but because of the poor customer service that I continue to receive when using UHaul. SO, I spent Sunday morning chatting with the UHaul customer service to request that the certificate be credited to my account and a refund be applied, which of course will take 3-5 days to happen. IT is unbelievable how bad the customer service of such a huge company is and how they continue to thrive despite themselves. I will definitely look at other rental truck opportunities going forward because this is a ridiculous waste of my time, everytime.

MARGARET E. 
Rating:
5.0

Customer did not leave a comment.

Cherise M. 
Rating:
5.0

Customer did not leave a comment.

Shannon F. 
Rating:
5.0

Everyone at the location was fantastic. The 800 number personnel setup my original reservations at a location that did not even have a vun or expect a van for 3 hours after my reservation. The personnel on West Tennessee St. found a van for me on Cap Circle NE. They were great. The van was clean and ran great. Your reservation system needs to be reworked completely. They should not be able to make avreservation for a truck that is not available. Personnel at both stores said it happens very frequently. That means the system is broken. Also, if a vehicle is promised, it should not be available for rent until 1 hour after a reservation in case the person is running late. Fix the system to stop someone from going to the store They have a reservation with and having to give to a different store to get their truck. From now on, I will verify with the location the truck I want is available before I leave home.

David R. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

scott b.  |  Overall Experience 
Rating:
5.0

You are currently providing top-notch services. No improvement is needed. Thanks.

Carl G. 
Rating:
5.0

Customer did not leave a comment.

NATASHA w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Have used several times. They have a great facility

Daphne K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas T. 
Rating:
5.0

Great people!

ANNE J. 
Rating:
4.0

Customer did not leave a comment.

Dustin R.  |  First Impressions 
Rating:
2.0

When I rented the 15' truck, I thought everything went well but I guess not. 1. The gentleman who did the contract never explained about filling the tank. I assumed that since I am paying for the miles, gas is not applicable and I should have been told. 2. The gas level on the contract indicated 7/16 and that wasn't the case at all, it was more between 1/4th and 3/8th. Again, I cared less since I assumed paying by the mile is enough, and therefore ignored. 3. When I dropped the keys, there was a additional slot to drop the contract. I didn't understand and start reading the contract and realized I am suppose to fill the gas but too late. 4. Odometer reading on the contract said 160004, but it was 160006 by the time I hit that road, This is on me and should have raised it. 5. The total miles driven were 24 and no issue here. 6. Since I did not fill the gas, I been charged $31.5 for 7 gallons @$4.5/gal- Question is does it take 7 Gallons of gas for 24 miles. I think it is highly unlikely. This adds weightage to point#1 and 2. Overall I felt like, Uhaul kind of cheated me by intentionally not informing about gas, sneaking in miles etc. very disappointed. This is a complaint and a feedback.

Krishna M. 
Rating:
5.0

None

Jamie G. 
Rating:
5.0

Customer did not leave a comment.

JEREMY P. 
Rating:
5.0

The personnel at this location are always great.

Erin P. 
Rating:
5.0

Customer did not leave a comment.

Raymond J.  |  First Impressions 
Rating:
5.0

This is one of the nicest well kept and secure self storage facilities in Tallahassee. I highly recommend for people who care about the safety and security of their items.

Steven P.  |  Overall Experience 
Rating:
5.0

Never a bad experience with the Capital Circle NE location, they are always professional and I would use them again in a heartbeat.

Erin P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dean P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carol R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeremey H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERIC B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberley N.  |  Overall Experience 
Rating:
4.0

The service was great; staff courteous; knowledgeable; pleasure doing business with you all

BARBRA C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Malach G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nikki K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis D.  |  Overall Experience 
Rating:
3.0

The website to pay the bill each month was not up and working. Often the payment could not be made on time and I was penalized either way. No intervention for a refund or amnesty for the fault of the website not being in working order. It otherwise was a good experience.

Candice Y.  |  Overall Experience 
Rating:
4.0

Very expensive for square footage rates

Kevin W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kathryn E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT G.  |  Overall Experience 
Rating:
3.0

The light bulb in my unit was out therefore, it was dark and I rated average.

Silvia J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT G.  |  First Impressions 
Rating:
2.0

Gates left open after hours . ( not very secure ) U-Haul Trucks often blocking the exit making it impossible to leave . They don’t answer the phone or call box during office hours . Lazy and unwilling to work or answer questions. Extremely rude and unprofessional.

KAREN L.  |  Overall Experience 
Rating:
5.0

Ms Person is a dedicated customer oriented employee with outstanding communication skills and job knowledge.

Grady S.  |  First Impressions 
Rating:
5.0

N/a

linda m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PAM S.  |  Overall Experience 
Rating:
5.0

Everyone at this Uhaul storage were so friendly and efficient. Fabulous place terrific people!

DAWN a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marie C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chavetta C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mandy C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

laura r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul S.  |  First Impressions 
Rating:
5.0

The staff was friendly and helpful. The ladies at the desk, Lacretia and the other lady whose name I do not remember, were quick to provide a solution to a problem I was having, and were thoughtful and kind. I truly appreciate those two women, and they are a credit to your organization.

Sally R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

angela a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kareem M.  |  Overall Experience 
Rating:
5.0

From beginning to end, the service was great on both ends of my move. Top notch Service for me from pick up to drop off...

STANLEY M.  |  First Impressions 
Rating:
5.0

Great facility. Clean and courteous. We rented a U-haul truck for our move and received the first month of storage free. Great deal!

Connie S.  |  Overall Experience 
Rating:
4.0

Great service.

Brina S.  |  Overall Experience 
Rating:
5.0

The employees were very professional and courteous. The facility was always clean well-lit and very accessible.

ouida s.  |  Overall Experience 
Rating:
5.0

We accidentally unloaded into the wrong unit and I was physically and emotionally exhausted from an extremely difficult move. The two women behind the counter stepped in and took over for me. Their kindness and empathy I will always be grateful for. Lucretia is the name of one of the women. Sadly, I do not remember the name of the other women. They went beyond their job description for me. Thank you so much, ladies.

Sally R.  |  First Impressions 
Rating:
4.0

Great experience, all except for there being no way to turn on the light in the unit. There’s a bulb up top but no string hanging down with which to turn it on, and we couldn’t find any switches anywhere inside or outside of the unit. At least the hallway light was bright!

Kathryn E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james s.  |  Overall Experience 
Rating:
5.0

Mrs.Smith was excellent... Very Helpful and nice!

Kareem M.  |  First Impressions 
Rating:
5.0

On my move out day, the elevator would not work. The young man that was in the office troubleshooted the issue from the control room to walking floor to floor to see if anything was impeding the door from closing. He was determined to figure out the problem. I appreciated this so very much. By the time the movers arrived, the elevator was working and I was able to move into my new condo on the day planned. Thanks so very much!

Wilma W.  |  Overall Experience 
Rating:
5.0

Thank you for all the assistance and kindness. Happy 2021

Danny E.  |  Overall Experience 
Rating:
5.0

GREAT STAFF, GREAT, CLEAN FACILITIES & OFFICE! GREAT EXPERIENCE!

Connie S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Murray M.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and polite.

ouida s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fred K.  |  Overall Experience 
Rating:
5.0

Easy website to secure unit. Facility well maintained!

Fred K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorri B.  |  First Impressions 
Rating:
5.0

Very cordial and helpful staff

Jimmy C.  |  First Impressions 
Rating:
5.0

The space unit was just enough for my stuff and I felt confident that my belongings were safe.

GAIL K.  |  Overall Experience 
Rating:
1.0

Do not rent from these people . I actually gave a good review on a prior rental but all was needed to see how this facility runs things . I went and changed my gate access because I had reason to believe my co workers might have been coming after hours. So what did the front office do ,they gave one of my guys my new gate code so he was coming in and out as he pleased and they going to tell me I need to leave because he was coming in late at night when they gave him the code .which happens 2 be the 4 digit code for all of my important business. Including my home door lock. What a joke

ricki b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Grady E.  |  First Impressions 
Rating:
5.0

Moving helpers were so helpful and to help on a Sunday was so convenient for my move.

Crystal B.  |  First Impressions 
Rating:
5.0

I have received the best of service throughout the duration of my storage need. Laucreita and Tory (management) are the best.

LOLA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

laura l.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Godwin D.  |  Overall Experience 
Rating:
3.0

I am disappointed because when I called 1-800-go-uhaul, the rep informed me that I could get an air-conditioned unit for $139. I asked her to reserve it for me. Then, when I went to the actual facility to move my things in, I confirmed with the lady at the front desk that the storage unit assigned to me was air-conditioned, and she said yes. I then proceeded to my unit and moved my things in. I thought it felt too hot to be air-conditioned, so I went back to the front desk to ask the lady to double-check that my unit was air-conditioned. She said no it wasn't, and that I had to pay $169 for that. This directly contradicts what I was told over the phone and what she told me when I spoke with her initially. She did transfer me to an air-conditioned unit for $169, but now I have to go back and move my heavy things from the previous unit to an air-conditioned unit.

Briggs E.  |  First Impressions 
Rating:
5.0

The management do a great job. Very laid back and chill atmosphere but still keeping everything in check. Im get rid of the storage but still rent and office and would highly recommend this facility to anyone looking.

ricki b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah B.  |  First Impressions 
Rating:
5.0

Everyone was kind and efficient and helpful. Great at their job.

Darlene B.  |  Overall Experience 
Rating:
5.0

Very professional and friendly staff. Facility is maintained well

Michael A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tajanae m.  |  Overall Experience 
Rating:
5.0

Would highly recommend UHaul to anyone.

pia l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marta s.  |  Overall Experience 
Rating:
1.0

I reserved a storage unit and charged more even though I showed proof of receipt

MILAGROS L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerry G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

xavier s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marta s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

stephen s.  |  Overall Experience 
Rating:
1.0

The experience with horrible the staff as well as management were very nasty and unorganized and did my know gate hours and policies they never answered the phone or returned any of my messages the manager was very rude and disrespectful I called and told them I was moving out on the 15th and I was still being charged for the storage as of the 31st I hope I never ever have too use this company ever again

TRACY L.  |  Overall Experience 
Rating:
4.0

Our actual storage room was not lit. it was kind of dark and we thought it should have had a light. We managed.

Jan v.  |  Overall Experience 
Rating:
5.0

To expensive

findly e.  |  Overall Experience 
Rating:
3.0

I assured by the U-Haul representative the size unit secured would fit a single Queen bedroom set which it did not. We were not able store all our contents. Also for an inside climate controlled unit it was extremely warm in the building. Staff were disinterested at check-in and frankly rude

Fred K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kisha M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tajanae m.  |  First Impressions 
Rating:
5.0

We were so tired after moving. And, your staff was very kind and helpful. It was a most positive experience. Thank you all so much! Frances Lee

mary l.  |  Overall Experience 
Rating:
5.0

Thank you for extending the free storage offer to us! It is a life saver. You were wonderful!

mary l.  |  First Impressions 
Rating:
5.0

I have always found the facility to be clean, well lit and safe. The staff have always been helpful and courteous.

MARY W.  |  Overall Experience 
Rating:
3.0

Very difficult to maneuver around as there were vehicles parked everywhere.

Timothy H.  |  Overall Experience 
Rating:
5.0

Good job

Tim T.  |  Overall Experience 
Rating:
5.0

Staff does a great job!!!

Paul D.  |  Overall Experience 
Rating:
4.0

The facility was well maintained except for the elevator which had a horrible shacking vibration which caused concern.

Bill C.  |  Overall Experience 
Rating:
5.0

Thank you for your 5 years of friendly service and care as well as protection of my mother-in-law and father-in law’s precious personal and valuable things that they worked hard for over the years.

GERALD M.  |  Overall Experience 
Rating:
5.0

Staff was very helpful. I would recommend U-Haul to everyone.

Barbara A.  |  Overall Experience 
Rating:
1.0

The manager is very unprofessional and very disrespectful and I was also over charged I dropped a truck off on the 17th of these month and I was charged again on the 21st and I haven’t got my money

TRACY L.  |  First Impressions 
Rating:
5.0

I had multiple units for almost 15 months, one of which was affected by Hurricane Michael. The staff's handling of that damage was tremendous. Would highly recommend this location to anyone.

eleanor w.  |  Overall Experience 
Rating:
2.0

I rented a,climate controlled unit, and twice in the rwo month's rental period the air conditioning was not operating properly in my hallway of my unit. When I reported it, there's a lack of concern.

jil b.  |  Overall Experience 
Rating:
5.0

When I need another storage unit I will use them! Great customer service and always helpful!

JENNIFER H.  |  Overall Experience 
Rating:
5.0

Very friendly staff, helpful and answered all my questions in a professionally manor. The space was clean, easy to get into when I wanted.

patty s.  |  Overall Experience 
Rating:
5.0

Excellent customer service and impeccable facility

Tamberly M.  |  Overall Experience 
Rating:
5.0

Extremely easy making of reservation, extremely helpful and accommodating staff, top notch customer service all the way around. We could not be more impressed with this U-Haul facility

Tamberly M.  |  First Impressions 
Rating:
5.0

The lighting and cooling was good enough to do "work" in the unit.

ANN W.  |  Overall Experience 
Rating:
5.0

Very clean facilities!!!

JOHN A.  |  Overall Experience 
Rating:
5.0

Lacretia (sorry if it,s spelled wrong) Went above and beyond to help us find the right unit ! Best experience ever! Would highly recommend your services V-

Veronica J.  |  First Impressions 
Rating:
5.0

Lucretia Smith was very helpful over the phone and when I arrived. She was polite, professional and knowledgeable. Her helpfulness made the difference between choosing this site over others.

Angela M.  |  First Impressions 
Rating:
5.0

Very good customer service.

brenda w.  |  First Impressions 
Rating:
5.0

Staff was very friendly, helpfull and professional. Clean facility. Great experience all together. I would definitely recommend this location to anyone.

Steve R.  |  Overall Experience 
Rating:
5.0

This location was very secure and well maintained. Units were very clean. The location was convenient to work and home.

DAVID C B.  |  Overall Experience 
Rating:
5.0

Friendly and respectful staff that made my move-out stress free especially since I live in another part of the state. Thank you!

vernon w.  |  Overall Experience 
Rating:
4.0

Clean, yes. Well maintained, no, I had trouble keeping the roll-up door open whenever i was there. Secure, yes. Well lighted, no, No lights were available inside the unit making it difficult at night

frank r.  |  Overall Experience 
Rating:
3.0

They should not be parking trucks on this property. On multiple occasions, traffic flow has been blocked. The side gate did not work for 3 months.

Jeremy P.  |  Overall Experience 
Rating:
2.0

Staff inconsistently knowledgeable, office often left open without staff service, payment issues were unresolved. Parking unsatisfactory both at office and at unit, temp not regulated as it should be.

PEGGY B.  |  Overall Experience 
Rating:
5.0

New manager is doing a fantastic job and should be reconized for the excellent job she is doing. The place is always clean and the staff is friendly.

MARIA D.  |  Overall Experience 
Rating:
5.0

The office staff were welcoming, patient, and helpful.

Florence M.  |  Overall Experience 
Rating:
5.0

Clean units and clean bathrooms !!! Thank you

JOHN A.  |  Reservation 
Rating:
1.0

No words can describe the horrible service I encountered

ken s.  |  Reservation 
Rating:
5.0

Very welcoming work family!!

shontia f.  |  Reservation 
Rating:
1.0

No

Joel P.  |  Overall Experience 
Rating:
1.0

Overall wouldn’t recommend, poor exp. Had a stellar initial move-in until damage happened to my unit’s good my someone else’s negligence. Management incompetence and unwillingness showed hardcore

Joel P.  |  Overall Experience 
Rating:
5.0

Staff was friendly and helpful.

James G.  |  Overall Experience 
Rating:
5.0

It would be nice if could keep the climate controlled units at a cooler temperature instead of being close to the max of 85 degree 's. Thanks

David R.  |  Reservation 
Rating:
5.0

Excellent

diane T.  |  Overall Experience 
Rating:
4.0

Friendly service

Alicia C.  |  Overall Experience 
Rating:
5.0

Very good

Jeffrey C.  |  Overall Experience 
Rating:
4.0

I was a client that lived in another location so I set the billing up on automatic draft which it never worked so I would have to call monthly to make payments.

torri h.  |  Overall Experience 
Rating:
4.0

Calling customer service is a problem due to the long long waits to talk to a representative, this does not apply to the actual uhaul location, they were great.

kaitynn b.  |  Overall Experience 
Rating:
5.0

Served my needs and staff was excellent.

Walter H.  |  Overall Experience 
Rating:
5.0

Travis was awesome

Karen b.  |  Overall Experience 
Rating:
5.0

Superb service!

Ken M.  |  Overall Experience 
Rating:
5.0

No issues and everyone was very polite and helpful!

Deborah I.  |  Overall Experience 
Rating:
5.0

This was my 2nd time using this storage. Always the best!

Sterling T.  |  Overall Experience 
Rating:
5.0

I will be back to this location for sure should I need storage again

stan d.  |  Overall Experience 
No reviews have been submitted for this location.

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