They were great they helped after the online service would not go through and I couldn't get anybody on the phone to helpJENNIFER A.
Customer Reviews for U-Haul Moving & Storage of Oak Hill
Jacksonville, FL 32210
(Located at 103rd St and I-295 on the SE corner)
Services at this Location:
- Mon-Fri: 8:30 am - 5:30 pm
- Sat: 9 am - 4 pm
- Sun: 10 am - 3 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.CHARLES F.
No comments your staff was very professionalCHARLES A.
The representative was informative and professionalTanya D. | First Impressions
I tried on the day of my reservation to try to reconnect with U-Haul (general number) by phone: 1) first on hold 30 min. no connection with a representative 2) then on hold 45 min. no connection with a representative 3) I went on-line, created an account - result "this page does not exist" the communication with U-Haul is more than challenging anybody's patience, it is intolerable. I let the staff know about my experience. THAT PART is not recommendable of U-Haul, otherwise, renting and getting equipment, return etc was fine.SUSANNE S.
Customer did not leave a comment.Angela M. | Overall Experience
Service is excellent! Great staff. Thanks Patricia PratzPatricia P.
They were very busy but my associate was pleasant and accommodatingShamora W.
Customer did not leave a comment.JACOB B.
A Like this Location Because the personal is very friendly and Great ServiceCristobal B.
Customer did not leave a comment.GABRIELA T.
It seems like the elevator is getting old and in need of repair often! Not working two out of four times when I needed it! Very inconvenient for me because I come from out of town.leslie b. | Overall Experience
Everybody was friendly and helpful. The storage unit was nice and clean. Thanks😊Shonda J. | Overall Experience
None overall great customer serviceWill A. | First Impressions
Customer did not leave a comment.Antonio K. | Overall Experience
I've been a U-Hall tenant for well over 12 years. Coming into Jacksonville six years ago, I found this facility in a very convenient place and with great owner/manager couple and best customer service in the world. I got to know them by name and they knew me by name. They related to you as family, not just as a customer and needy traveler. At ownership change, these new owners and management team have maintained the same congenial atmosphere of service. The facility is clean, all around. You can put a matrass "down on their premises and sleep safe and neat!" That's how neat and well organized they are here with everything....Steve I. | First Impressions
Everything was organized clean and professional.Letitia N. | First Impressions
Customer did not leave a comment.Anghelica W.
The service at 7052 103rd Street Jacksonville FL was excellent!! I ran into extenuating circumstances after I rented their pick up truck and they went above and beyond to accommodate for my inconveniences. Thank you so much U-haul. I'm sure I'll be back ðŸ˜ŠWanda K.
Customer did not leave a comment.Marty M.
Everything was straight forward. An overall smooth transaction. Pleasure doing business.HAKEEM S.
Customer did not leave a comment.DELMER E.
Customer did not leave a comment.KENNETH M.
No complaintsT'pring P.
Customer did not leave a comment.JANAI M.
Customer did not leave a comment.GARY S.
I received outstanding serviceEDWIN P.
Unprofessional management. Had to call corporate a few times. There were some good people at one that worked there. Just a terrible experience. Had a unit there for almost 5 years.Charo J. | Overall Experience
Check in was smooth, quick and simple. Staff was informative and helpful.Erick Y. | First Impressions
Customer did not leave a comment.EVELYN O.
Employee was very courteous and professional, she made this a very easy experience.EDWIN P.
My reservation was transferred to another location but was never told to me. When I went to the other location they had not idea who I was. Dropping it off was just as painful. Locations do not speak with each other nor do they communicate with the guest about anything to do with their reservation . This was such a pain I will NOT be using U-Haul for future moves. Please fix these problems !Misty O. | Overall Experience
It's easy and very nice! Highly recommend and it makes the whole moving process easier!Makoto G.
At this location I did not feel safe leaving my car, as there was NO parking. The truck interior was filthy. The biggest problem was the check in process using my phone. I watched the video and it didn't have any mention of secondary proof of identification. When I gave my wife's phone number she didn't answer. Most people don't answer calls from numbers they don't know. Who carries their passport around or the other items they asked for. It ahould be made VERY CLEAR that you have to pay mileage on top of th $19.95. I will not use Uhaul again. Not because of the location but because of the way you do business and the online check in. Also when I made my reservation, it was at a different location than what I had selected. I guess because they might not have had what I requested. However, their was a location closer to me that had multiple trucks available. I almost forgot, the reason there was no parking was because some auto mechanic set up shop in one of your units in the front.John R.
If the vehicle smell like cigarette smoke, charge the customer... Not everyone smoke and the vehicle should not smell like it.... Hard to get smoke smell out of a vehicle...JESSICA G.
Great Uhaul representative!WILLIAM L.
Customer did not leave a comment.Maurice J.
Customer did not leave a comment.TONY C. | Overall Experience
Awesome customer service and easy to maneuver vehicles.STANESS L.
Customer did not leave a comment.harold M.
Very professional, easy check in and outCharles G A.
Would do 5 stars, but always room for improvement. Great customer service. Keep up the good work!MELVIN G.
Excited service well lit and clean with such professional and friendly stafflalisa p. | Overall Experience
The only issue I had concerns with. As a customer I strive to make sure I leave the facility clean where another customer can walk in with ease. With that said we as clients need a place to discard paper trash that we decided we don't need anymore. Im not talking about furniture. Other than that I give the 103rd a A+TERESA M. | Overall Experience
Customer did not leave a comment.GUSSIE R. | First Impressions
Customer did not leave a comment.Steven L.
I've used U-Haul for all of my moves and I have always been very impressed with the equipment and service I received when booking the time frame for when I needed the vehicle. I will always refer U-Haul to anyone for use with moving. I am very pleased with them and will always use them. Thank you for your amazing service. Keep up the good work.Melissa S.
Customer did not leave a comment.JOSE A. | First Impressions
Customer did not leave a comment.barry B.
It was a pleasure dealing with Edward and Monika. They went above and beyond were sure to make it the best experience we could have hoped for. We will definitely use this location for any of our future moving or storage needs.STEVEN M. | Overall Experience
they did not explain the pricing or the process, i was under the impression i could drop off the truck to a different location on my side of town, that was wrong and it charged me even more money. He just looked at me and said i have no choice now. i would not have gotten a uhaul for 68 dollars to drive a mattress across town if i had to return the truck back to the same location across town.AND 150$ to drop it at a different location?? that is insane!! i was okay spending the 48$ i thought that was much, but i get it. But i only had 65 dollars in the bank so now my bank account is in the negatives because the unclear explaination of pricing.darcy M.
Gmc and chey carvan are allwaes fulling apartHarlow H.
Customer did not leave a comment.Loren W.
Customer did not leave a comment.ashley T.
Great customer service from the beginning and when I turned in my vehicle.Daphne L.
The Uhaul office staff were great. I had been there 30 minutes prior to them opening but the Uhaul self check in was not working, as they did not tell me, when I made my reservation online, that I would need 2 contacts to verify my identity. Nobody I knew was up at that time and able to answer their phone. I was very frustrated as this set back cost me a helper with my task. Mr. Pena quickly got me checked in and on my way. When I got back Jessica came right out to check the vehicle in. Aside from the awkward entry and exit, the location is good. I will never use the Uhaul self check in again.RACHEL S.
The customer service has always been a good experience. Very friendly and helpful. This is definitely my go-to locationARCADIA B.
Eduardo was so friendly and informative. He really went above and beyond to give us the best experience. Will definitely be using this location in the future!STEVEN M. | First Impressions
Nothing. Everything was perfect at this location. I will rent here again when needed in the near future.LaShanna H.
Customer did not leave a comment.Christopher I. | Overall Experience
Customer did not leave a comment.WHITNEY S.
Not sure what you can do but this location is very inconvenient to get to,location-wise.Terry S.
Patrick Calhoun was very efficient and polite, even at 7am.... Maybe this location could offer a bit more space to turn around the larger trucks?Brian E.
Customer did not leave a comment.WILLIAM J.
The young woman in the office who helped me get the right size unit was very cheerful, nice and very helpful.CHARLES B. | First Impressions
Customer did not leave a comment.Patricia S.
Customer did not leave a comment.BETH H.
I had no idea that I would need approval for my rental request until I arrived at the location upon my reserved time. I was using the app and only then was I notified that I needed to provide a contact for verification. I just moved to a new state/city and I only know 1 person. She wasn't available to answer the call for verification. I couldn't take a picture of my lease because I didn't have it with me but I had an electronic version that I could have uploaded if that was an option, but it wasn't. Fortunately the manager was very helpful and courteous and was able to assist me with the rental. If the office had been closed it would have been a disaster. I should have been approved or notified that approval was required prior to the reservation time.Jennifer C.
Customer did not leave a comment.VALARIE K.
Edward was fantastic. UHaul gained a life long customer from my experience at this location. Screw all those blue companies. Orange is the way to go! WOODEVIN S.
U-Haul Moving & Storage Of Oak Hill has wonderful staff members and excellent customer service.Delmar E. | Overall Experience
The young lady that helped me with the rental was very efficient & super helpful. She made it quick & easy which I really appreciate. Any time you're moving anything it can be stressful, so glad for friendly staff!Tammy M.
Customer did not leave a comment.Marilyn R.
Customer did not leave a comment.Theodore W. | Overall Experience
There was not anything that that l could have asked for all great A service from the customer service rep. to the person that handled my transaction. Keep up the good work.RALPHALONTAE P.
Customer did not leave a comment.Antionette B. | Overall Experience
customer service was great and equipment was like newdanny R.
Customer did not leave a comment.Cornelieus H.
Customer did not leave a comment.Toni M.
Customer did not leave a comment.Cristobal B.
We have heard unfavorable reviews regarding UHAUL - I must say we were impressed from the initial check out to the drop off and the final fees - thank you...Joseph P.
I like the employees that work there they very kind and niceCharlton W. | Overall Experience
Don't be so ghetto and vulgar the two white ladies were very ghetto.Shantral W.
Customer did not leave a comment.Sandra S.
completely satisfied, thanks againMichael H.
Customer did not leave a comment.HAMLET B.
My car was broken in. The staff haven't seen anything on the video, as of yet. I am out of 700 to 800 of my own money. My honest opinion, it was a inside job.zimbalists p. | Overall Experience
Customer did not leave a comment.MICHAEL T.
After dropping the truck, I checked my account and was surprised to see an additional charge of $24.50. I did NOT exceed the mileage limit and I filled the vehicle up directly across the street from the U-Haul where we dropped it off (right before the drop off). So I do NOT understand what the charge was for.Gregory W.
Customer did not leave a comment.RODRICK T. | Overall Experience
The service I received in the last days was most of the interaction I had, and it was most pleasant thanks to a nice young lady who works the front desk. She’s clearly a professional! Thanks!John P. | Overall Experience
Manager was very helpful and quick and efficient!Kassy B. | First Impressions
I think the clock should start until after the inspection is complete.April L.
Customer did not leave a comment.THELMA M.
Customer did not leave a comment.glenisha S.
Customer did not leave a comment.CHRISTINA A.
Customer did not leave a comment.TIMOTHY D.
Customer did not leave a comment.ANITA B.
Customer did not leave a comment.Christopher I. | First Impressions
Customer did not leave a comment.Nequan A.
Customer did not leave a comment.Brett H. | Overall Experience
Customer did not leave a comment.john T.
Customer did not leave a comment.EDRON G. | First Impressions
Customer did not leave a comment.CHAMEKA D.
I was really impressed by this location because I had reserved a truck for a specific time and they called to let me know that they had a truck available at an earlier time to offer me. I felt that was above and beyond cause they didn't have to do that. I truly appreciated that.TOMMYSENE C.
Customer did not leave a comment.TIMOTHY D.
Customer did not leave a comment.April W.
I am unhappy that I was charged an additional $16.10. I paid in advance for 20 miles and only went 14, the truck was full when I got it and FULL when I returned it, and the truck was clean. I was scheduled to have it back at 8:00 and it was there before 7:00. VERY UNHAPPY THAT MY CARD WAS CHARGED ADDITIONAL FUNDS, ESPECIALLY SINCE I WAS EXPECTING A REFUND!!!!Gail B.
Friendly staff.KELLY P.
Customer did not leave a comment.Chi'ana W.
Customer did not leave a comment.Keisha H.
Customer did not leave a comment.Johnny S.
Customer did not leave a comment.Jamesy R.
Good Clean vehicles, and fast and easy reservations.James D.
Excellent service.JEP A. | Overall Experience
Customer did not leave a comment.ROLANDO A.
Customer did not leave a comment.TIMOTHY D.
The customer service is very wonderful and outstanding. The vehicle is always clean. I have been living in Jacksonville for 13 years. It was never a time that I have rent from this location and was mistreated by male or female The management team him and his wife are wonderful people. I get this location a 100 and a A+ and clean this, customer service, and never a time my reservation was not on time.Latanya A.
Monnika and Edward PeÃ±a were excellent and very friendly. The best management team. Excellent service.Emilia M.
Beyond wonderful, this place is great.William B.
Customer did not leave a comment.shirley M.
Customer did not leave a comment.James M. | Overall Experience
I loved my experience each time with U-Haul. Always affordable, friendly and convenient. As customers we are subject to changes in our personal lives but U-Haul is always there to help transport us through our next few steps! ⭐⭐⭐⭐⭐Curina A. | Overall Experience
Great crew!James M.
Customer did not leave a comment.Ebony L.
Mr & Mrs Pena made a stressful time more bearable. I especially appreciate the professional and kind demeanor of Mr. Pena at each interaction, albeit email, over the phone or in person. He always tried his best to explain and exceed our needs. Most of my interactions were handled by Mr. Pena, but both of them were truly helpful. When I initially rented, a mistake was made, but it was addressed satisfactorily. Thank you both for being so helpful and providing professional service! Ms. JohnsonFelicia j. | Overall Experience
Edward Pena was polite, informative & professional. A great asset to your company!Kevin S.
I highly recommend this location. Staff was professional, friendly and accommodating! Thank you for assisting in making my move go much more smoothly.Susan W.
Keep quality service and clean drivable trucks and you'll always be my favorite Uhaul service.Customer service is going out of style in many places.Thanks and be safe!Nina F.
Customer did not leave a comment.Medjine K.
Husband and wife team do an awesome job! Excellent customer service skills and knowledge of their location!Samuel S. | First Impressions
I was going to use the phone to return it but a nice young lady did it and was very friendly and made sure everything was good.ed L.
Customer did not leave a comment.Harlow H.
Just do the sameDuc C.
Customer did not leave a comment.James W. | Overall Experience
Customer did not leave a comment.Rayshawn J. | First Impressions
I've already recommended to other business associates we know of.Shemiya G. | First Impressions
Edward and Monnikka are two team individuals who go FAR AND BEYOND for their clients.They know their product and can convenience a client the best way possible.I have my belongings in good hands including at U haul. I will always recommend Oak Hill to everyone.Jose L. | First Impressions
My furniture was stored for 7 years and it’s just fine. I would recommend Uhaul to friends and family.LATAE L. | Overall Experience
The manager over this location is AMAZING!! I believe her name is MonicaShontion J. | Overall Experience
I was really disappointed that my storage rent kept going up! I think that is unfair to your customers especially when they have been loyal and nothing has changed about their unit!Monifa C. | Overall Experience
My overall experience was good. I have no complaints although I wasn't aware you had to pay for after hours access to the units. This should be addressed but was not a major issue. Just inconvenient.Vincent D. | Overall Experience
Alan was very helpful and patience with helping me make a decision on a storage. He was also kind to me when I picked up the uhaul truck.Tramika M. | First Impressions
Air controlled units are hot majority of the timeDevondra B. | Overall Experience
Very helpful and nice folks to work with.Nancy S. | Overall Experience
The only situation I had with the break-in on May/2019 management didn't take the correct action to secure the area to protect customer belongings. That side of the facility is not secured at night.ORLANDO B. | Overall Experience
Nice placeMarlon G. | First Impressions
Storage needs were met and will use them again if ever neededNICOLE J. | Overall Experience
Staff was friendly and helpfulChameka J. | Overall Experience
Great management team here. Always willing to go the extra mile to help and always greets customer courteously. Even helped me with another store rental when i was having trouble reaching them.Susan A. | Overall Experience
I will come back again if neededSharon K. | Overall Experience
I wouldn’t recommend UHaul for the fact that your prices are higher than most and your climate control is way to hot while moving out I got over heated had a heat stroke had to wait 4 days to returnROBIN M. | Overall Experience
Make sure you get your contact prices in writing. Had a difficult time being treated fairly when they were the ones that made an error in the beginning.selena w. | Overall Experience
N/ALauren B. | First Impressions
Clean and Friendly.Joseph S. | Overall Experience
Very clean and secure.MICHELLE F. | Overall Experience
The owner was very polite and courteous. Property was clean.....URI W. | First Impressions
people were very friendly helpfulJohn H. | Overall Experience
All 3 of the staff memebers were awesome! They each individually assisted me with something to make the process smooth. Great job at this location. 2 thumbs up to Monikka and her staff.courtney v. | First Impressions
Very good experience. Staff is great. Thanks!Wendy L. | Overall Experience
Really friendly staff! Very informative.Britni G. | First Impressions
Ii did not move out. I wasnt allowed to get my thing per Rachel. I was sent a email 1/8 unit was sold at auction.Miles j. | Overall Experience
We had to get our stuff out of the storage they lock the gate at 8:pm I live in Dublin Georgia, drove to Jacksonville to the storage I was rush the storage room had no light didn't get all my stuffRick H. | Overall Experience
I received excellent service at this location.nate j. | Overall Experience
The truck was ready for me and the storage area I purchased was nice and large enough for my items for temp storage.Ariel W. | First Impressions
We had a few bumps in the road to start off with , the manager immediately stepped in clarified everything and went above and beyond to ensure we got exactly what we needed . Excellent cust servPAULA H. | Overall Experience
Everyone was friendly. Well secured. Clean.Wilma E. | Overall Experience
The staff was very helpful when I first rented the moving truck and the storage unit. When I went to retrieve my belongings the young man on duty was quick to bring me my final paperwork. Thank youMyra A. | Overall Experience
A really great place for storing your household goods, however, the units had no lighting. It was very difficult to see at night.Raheemah N. | Overall Experience
The unit that I pre reserved was given away. Therefore I had to get 2 units which are on 2 separate floors and more than I planned to spend each month. I was very upset with my experience.Alicia S. | Reservation
😀😀😀tatiana e. | Overall Experience
Very polite & friendly staff.Wilma E. | Reservation
Very helpful staff, even called when I forgot my iPad in the truck! So appreciated the integrityAnita H. | Reservation
The young man who helped me (Quantavious, I believe was his name) was extremely helpful and professional. He made my check process out very easy!KAMEKO E. | Overall Experience
I didn't make it at that location described up above. ( which i needed to be). Miami Uhual didn't have my rental truck for that day ( which reservations was made a week ahead of time.Yorlanda B. | Reservation
Excellent staff and polite and knowledgeable. Thanks for your help.Tanya M. | Reservation
Have been using that facility off and on for many years. And have not had any problems, the staff is very friendly and helpful, will use it again if need.micheal B. | Overall Experience
My property was stolen while I was out of town. I was noticed 3 days prior the break in. When finally notified I asked if the rest of my property was secured 2 4 wheelers worth 5000 u let them get stoBlake P. | Overall Experience
Cordial and professinal staff, clean facilities. Would recommend.Louis G. | Reservation
Good jobCynthia A. | Overall Experience
Your employees and their customer service is great. I pray continued Success, Grace & Mercy over your business and you all. Thx Blessings!debra m. | Overall Experience
good experienceTOM B. | Overall Experience
the staff are so helpfulStanley S. | Overall Experience