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Adam OCustomer Reviews for U-Haul Moving & Storage of Ocoee
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Horrible customer service especially by those online - was told that the manager would call me first thing to discuss a dispute, never heard from them. I went into the facility where the storage manager was helpful, and aided my situation. However, the lack of propriety shown by many phone aids was despicable. Two of the four phone calls I was met with haughty and rude representatives. The other two were very polite. Needless to say I will be searching out other means of transportation from here on out with my estate projects.
vivien sCole was awesome! He got me checked in quickly and the guy that hooked me up (forgot his name) was friendly and got me on the road quickly. This is the second time I’ve rented a trailer in the last month here, and I’ll only go to this location for my rental needs due to the employees!!! A++++ customer experience!!
Dustin OStaff was very efficient and organized.
William BGreat customer service! Linda was the best and incredibly helpful!
DAVID DGreg and Cole two great young men very helpful and patient took there time with me. I was having a very bad day there personally kept me calm. So kudos to them. Greg has a very beautiful spirit and great young man..
Sheila HGreat customer service!
Liza FThey were all awesome helping me get it done with my tough schedule and pricing The manager The girl Lena I think Chelsea And the kind women cleaning up there even offered me a drink or pop of her own to drink. God bless em all!
MARC PExcellent store personal, easy to do business with. Equipment's always ready and in good shape. Thanks
RUBEN RThe staff at this office are amazing. I interacted with Chelsea, Becky, Linda and Doug. They were all helpful and professional. They also had great attitudes. The GM at this location is exceptional. I had a great experience.
antoinette n | First ImpressionsThe first car hauler trailer lighting system malfunctioned and took a while to troubleshoot. The next car hauler trailer was beat up and dirty but serviceable. it did well on a 280 mile trip. I had a terrible experience with an employee named Greg. Without warning or provocation he started yelling at me, cursing at me and threatened me with physical harm. I almost called the police and looking back I should have. The store manager intervened and with the help of another employee helped me with the trailer. I never expected to go to a U-Haul store, pay my money for a rental and be treated like that. This U-Haul employee verbally assaulted me and threatened me with physical violence. I will never use this U-Haul store again.
Frank TThe GM was there and assisted with getting us going - he was wonderful. I had tried to pay with a credit card and my bank called thinking it was fraud, the office was so calm while i got it figured out.
Nicole BThe customer service lady was extremely nice and professional. It was a joy ro work with her and no question was too much for her.
Deborah GIt was the staff that made the great experience. Everyone with whom I interacted was great. Even at Return, the gentlemen didn't laugh at how long it took me to back up the trailer. Great Location.
Louis VThe mobile checkin process is too difficult to do, needs to be easier
RYAN HSuper easy process in returning. Took less than 5 minutes.
Brittany WEveryone was accommodating and welcoming. I will use this location again and again.
TARA MCostumer service representative was amazing. She was professional, friendly and very knowledgeable.
Deyci OThe gentleman at the desk was great. Got me in and out of the office quickly. He was professional and courteous. The one thing I did not like was there was bird poop, sticks, leaves and it was dirty inside and out.
Lucille Athe engine warning light came on during the move
russell gFront desk person was nice and knowledgeable, drop off was easy. Thank you
Rocio CI have been going to this location since 2019. Very clean, excellent staff, good security. Highly recommend. Very clean facility and bathroom. All staff always go way beyond customer service. I Love this place!
MICHELLE C | Overall ExperienceIt's a bit redundant to order online and then to have to repeat a majority of the same steps for a pickup. I'm not sure what the disconnect is, but since I ordered online, I thought it would be as simple as grabbing keys and going on my way.
David DThe tires on the front of the truck were balled. The trailer was dirty and full of sand. We had to clean it before loading. The truck had a vibration And it cost WAY TOO Much Money
James RI wish I could remember the name of the woman who checked us in because she was absolutely wonderful!
Kathleen MThe website has information that isn't accurate. On the website it states that insurance is $11 when it's actually $15. Also it should say on the website that you cannot rent a van or pickup truck with a debit card. Those are small things but still should be more accurate. The shop is well run and the customer service is exceptional!
bill gOne of your older male employee needs to take a chill pill. Very Grumpy old man! If he doesn’t like his job, maybe he needs to find one he likes doing like not dealing with people! 😖
Danny P | Overall ExperienceThe staff always friendly and professional
ALBERTO C | First ImpressionsI think he was in training, very professional and pleasant staff member. Doing a great job, clear in understanding my rental.
Alberto VFantastic place. Great customer service.
Jeremiah BVery good customer service, very fast service and the trucks in very good shape. The return process very easy just drop off leave the key and go. Good job family. Thank you for make my day easy and smooth. Blessings!!
Jorge JDoug is very kind and profeessional. will continue to rent truck weekly due to great employees.
gregory mWest colonial store in ocoee is the best u haul rental place in greater Orlando
RICKEY MI'm Handicaped and can't bend my knees. I rented a 10 ft because they had no vans or small trucks anyways I couldn't get into the truck because it is very high, I asked to rent a step stool to get into the truck and was told they had nothing. I almost had to get a cancelation until I had them pull the truck next to the curb to use it to get into the truck. When I returned the truck after hours that night I dropped the key in the box and left , when I checked my bank balance I saw I was charged $26 extra so I called and was told it was for not filling in the after hours return form, I wasn't told to do this when getting the truck so I was told it would be returned, well it was only a $20 return not the $26. ????. Another call to them to find out. They were very nice about everything.
Connie KOnly 1 staff was working, she was swamped and was all over the place helping everyone so it was a bit of a wait , I understood she was doing her best but she needed another person to assist her , everyone in line was getting antsy . My reservation was at 11am I don’t leave there until 11:30 due to her stopping to assist others etc . She was very polite and super helpful but overwhelmed with another staff to assist would have been a smoother transition .
Saskie JThe staff here is so helpful and delightful. Everything went smoothly. From getting into the storage unit to dropping the trailer. I would definitely recommend!
Galathia AI feel that everything was great.
Nelssy ADoug was great!
Terry JAlways a busy location but only 1 counter person who is slow as crap. Checkout once at counter takes forever. They need better training on the computer an how to type with more than 1 finger.
JEFF AThe staff was friendly and the overall cost was excellent
Jerry BSuper
willand BThere was not a sense of urgency when checking with the clerk. This process and actually getting the truck took an excessive amount of time.
Stephanie MIdentify the location of the key drop box better.
Eric Sunderstaff
Frank GHigh beams were checked at inspection, but would release and go to low beam after a few seconds. Return location in Venice was closed at 2:30 pm on Saturday, causing us to have to drive to a different location.
Thomas BEveryone here is awesome!!
onera iI was waiting in line for close to ten minutes while a customer was talking about everything under the sun to the clerk. The truck’s right rear tire was leaking air. The tech. filled it up prior to my departure when I brought it to his attention and the warning light came on again while I was using the vehicle.
Robert GAt time of my move it was raining. I have rented a 21’ truck, the top part or overhang has a leak and all boxes on top were all wet. Please check equipment for water leaks. Thanks
Miguel SLocation manager and staff were very helpful and friendly and accommodated an unusual move-out process. They even expedited unit closeout procedure so I could focus on moving.
Carlan H | Overall ExperienceWe have used this location many times and they never disappoint. Can always count on them when we need some extra space whether short or long term.
Brandon K | Overall ExperienceLinda was a joy to meet and handled my rental quickly. We smiled and joked during the short process. She even informed me about storage rental on property. Thank you Linda for a job well done when it comes to excellent customer service!👏🏽😀
Eddie HFix your corporate reservation system so it does not schedule installations for when parts and personnel are not available. Store staff don’t trust the online inventory system, and have trouble verifying parts at another location because no one answer their calls. I had a 2 pm appointment. Paperwork was set up by 2:15, but nonody told the hitch installer there was a work order. After an hour and a half I saw my car had not been touched. I asked the clerk, who knew nothing about it. All in all, worst experience witha business in my entire (71 year) life.
Mitchell MPicked my car up to see that the install was not really completed. The hitch and wiring harness were unusable because the openings for them had not been cut out. Car was there over 6 hours and then I had to sit and wait while the manager did his best to try and address because the hitch install guy had already left. I now have to bring the.car back when somebody is around who can fix it. I purposefully paid for the install because it was complicated but I could have done a better job installing myself.
jason vVery considerate management.
jerry p | First ImpressionsLinda was awesome.
Anthony I | First ImpressionsI have never experienced such good quality and helpfulness in a storage facility. It was remarkable and I've been renting for years. Thank again to your staff. I dealt with Doug, the older lady with braids (we are 64 together...we talked about it), and a young man that works with y'all that has his own business. He was very encouraging to my nephew. Everyone was wonderful!? Thanks again.
crystal w | First ImpressionsNora was exceptionally helpful and friendly!
Stacy T | Overall ExperienceMs. Nora is Exceptional at her job. She keeps the storage looking and smelling great. She always offers a helping hand without you having to ask for assistance. And she's always friendly and pleasant. Everyone at this location is Super Friendly, Knowledgeable, and Courteous. I highly recommend you rent your trucks and store your belongings here if you need these services!!!
Shoncy W | First ImpressionsStaff and management was always available for questions and any help.
EDWARD T | Overall ExperienceTruck rental and storage are both excellent Terrific staff
STEVEN B | Overall ExperienceDoug is awesome, the cleaning lady is wonderful, the place is simply perfect & convenient. Makes your moving process stress free. Best U-Haul place I’ve had, so clean & smells good. Love it!
Violeta R | Overall ExperienceI will be sad to leave this establishment. Doug and Nora fell like friends to me by now. Good Folks. Thanks for everything.
jennifer m | Overall ExperienceThe automatic lights need to stay on a little longer before they auto shut off. Longer motion sensor. I don’t know the lady’s name but she is wonderful and extremely helpful. She needs to be recognized. She works there part time.
Kathleen G | Overall ExperienceWhen I came, the fire alarms were being tested and that had shut off the elevator. The staff was not aware that the elevator wasn't in operation. They also didn't know that the stairs weren't open. Once Doug found out, he quickly resolved the issue by opening up the stairs and got an update on the fire alarm work.
Adam Y | Overall ExperienceGeneral manager, Doug is outstanding Storage manager Linda it’s a pleasure to deal with
STEVEN B | Overall ExperienceWe met Nora who was cleaning the storage area. She kept the place sparkling clean, helped open the doors between loads, and was amazing helpful. By far the best experience I've ever had at a storage facility. Better than most hotels even.
Adam Y | First ImpressionsThank you
BOLATZHAN B | Overall ExperienceI work as a CSR in a call center, and can say that Douglas was very professional, knowledgeable and friendly. I got exactly what I was looking for and very fast.
Violeta R | First ImpressionsYes, the service of the U-Haul was very good and Iam so glad to recommend a friend, yes the place always clean most especially the bathroom thanks
Fati K | Overall ExperienceMonthly rent is too expensive.
Derrick T | Overall ExperienceThanks
Meshari B | Overall ExperienceThe individual that helped me was professional and very courteous.
DeLISA T | First ImpressionsI would have given it 5 star’s overall, however, I have a few issues. 1. The facility was decently clean and well lit in the halls, BUT the storage rooms were NOT! There are no lights and when you have a large unit, you cannot see anything! 2. I was quoted $199 plus tax a month for the entire time and was NEVER told of any potential increase and after about 5-6 months they JUMPED my price to $275 mth! Which is a huge jump and based on the facility, location,
Katrina S | Overall ExperienceI would rent from you again. I am going through moving from one place to another and this worked out great! There was a lady that was always there to help with everything. She is really great! Thanks again
brenda b | Overall ExperienceIt's a great place I'd use it again
TWILA C | First ImpressionsWe love the fact that U HAUL company keeps America moving in to new places. Storage facilities always there when you need it and the most important is…. The rates are still affordable and hope to do business many more times.
Roberto L | First ImpressionsN/a
donna b | First ImpressionsLove the black American lady. She really helps and cares about all customers and she takes great care of the facility!!!!
Tricia T | Overall ExperienceThanks
charlene T | First ImpressionsSatisfaction guaranteed
juanita S | Overall ExperienceThe staff of this place is simply amazing however Miss Linda Kong was a true Gem! I would definitely bring my business back to you guys! Thank you!
JESUS A | Overall ExperienceI appreciate the care and helpfulness provided to me as I transition from Virginia. This has been a multi step process and you and the team made this part super easy. Thank you!
Holly M | First ImpressionsThis is a very nice facility! However, the alarm kept going off both times when we were there. My Apple Watch kept giving me warnings that the noise was above 90 decibels (dBA). OSHA standard is 85 dBA for your employees, so 90 dBA is above that level and consequently damages hearing. My suggestion would be to either determine all the possible ways the alarm could be triggered, and retrain your staff and subsequent customers, so the alarm is not triggered or lower the alarm volume, so it is not harmful and annoying for the customer.
DENNIS H | Overall ExperienceSometimes this uhal the elevator did not worked and at the hallway theres no A/C
Yomil H | Overall ExperienceI'll use U-Haul again if needed
Arthur G | Overall ExperienceThe staff was VERY warm and friendly (especially MsNora!!!) I felt comfortable and safe when i had to go in the late hours of the day
Mari B | Overall ExperienceLove that it’s clean
brenda b | First ImpressionsSome nights the outside lights were out. Also trucks were parked near the unloading area and I feel like it might be a potentially danger to someone loading or unloading. I do like the U Haul storage facility.
jerry p | Overall ExperienceExcellent Team
Franklyn B | First ImpressionsElevator was broken for 6 weeks!!!!
JAN R | First ImpressionsThe team member who helped me get set up, Doug, was super nice and friendly. He answered all my questions and even gave me and my mom some free water. It was very hot that day.
Carlan H | First ImpressionsCourteous, helpful, knowledgeable, and convenient check in.
Donnie B | First ImpressionsExcellent team!
Franklyn B | Overall ExperienceThe overall storage experience was five-star. However, the elevator hasn’t been working for over a month and our unit was on the second floor. Not having a working elevator was extremely inconvenient while we were clearing out our unit. All storage items had to be physically carried down the stairs to vacate the unit. We are both senior citizens and this was quite stressful and painful for our physical bodies. The location should provide complementary move-in and move-out service while the elevator is down. The customer shouldn’t bear the brunt of the elevator not being in operation. We even had a customer stop us to ask if we could help her carry some of her things to an upper floor because she was there solo. The employees were very apologetic about the elevator being out of service. When we inquired about the out of service elevator earlier this month we were told that the elevator service company was waiting on a part for the repairs. Here we are at the end of the month and the elevator is still out of service. The elevator service company needs to understand the gravity of this situation and be required to assist with the funding of the move-in and move-out service while the elevator is out of service. If repairing this elevator was impacting their bottom line the necessary part would be more of a priority to them.
denise l | Overall ExperienceThe facility is extremely clean, and the staff always provides great service. My only opportunity with the facility is the inconsistency of a safe & working elevator. My unit is on the 3rd floor & the last two times I have needed to get to my unit the elevator was broken. The team went out of their way to find a solution the last time the elevator was down. However, because it is consistently broken, I am nervous every time I need to go to the unit. If this happens again, I will need to find another facility and I really do not want to do this. I am also open to moving to a first floor unit.
CAROL C | First ImpressionsThe only reason I wouldn't recommend to others or give 5 stars is because of the unreliable elevator.
Luann S | Overall ExperienceThe staff is wonderful and storage area and grounds were always clean.
Brenda L | Overall ExperienceVery impressed with the ease the security of the place as well the staff team and faculty Everyone has to earn a living I want to thank everyone !
Hung n | Online Move InNo issues and good service
Christos A | Overall ExperienceI’ve rented trucks and storage through the years and it’s always a pleasant experience.
FEDELINE J | First ImpressionsA little to costly
Sandy D | First ImpressionsExcellent team and management.
Franklyn B | Overall ExperienceThe alarm for my unit came on every time I opened the door. Other than that I’m always happy to use this storage facility. Thanks Peggy and staff.
jerry p | Overall ExperienceI’ve always had top shelf service from the staff of this business and would use them again without any reservations!!!!
TERRY Y | Overall ExperienceThis U-Haul facility is the best place to store items for short and long term service. It is very clean, and the staff was very friendly and helpful!
scott b | First ImpressionsCleaning staff was always friendly and willing to help, place was always clean and smelled nice. i enjoyed my time except for the price. great experience
DaNia A | Overall ExperienceUhaul never explained to me there are additional charges for one way. The guy td me it was no charge. Don't trust them at all. The manager was so super nasty when i contacted them to explain my bill. I have never been so distespected. I think uhaul feels we need them to rent trucks and they rip you off . That is a lying company and i will never ever do business with them again. I would use ryder
Michelle L | First ImpressionsIsaac Jones was great, all pleasant experiences! Extremely helpful!
Isiah J | Overall ExperienceMiss Peggy was excellent and very informational and helpful even when the lock wouldn't close on our storage unit she immediately had it changed..
Ashley B | First ImpressionsAwesome sauce.
Thaddus P | Overall ExperienceWhen we first called the 800 number to reserve a large storage unit, we explained to the girl the size of the rental truck we had, our current location and what we needed. Unfortunately, she made it sound as good f this place was close by and the unit we reserved was large enough. However, when we got there, it was WAY further away then we wanted and the unit wasn’t even close to what we needed. Thank goodness the gentleman helping me had a unit available that was big enough for us. Only complaints would be, the PRICING for the units inside the store were way less than what we were charged and they would not honor that. Also, There needs to be better signs explaining how to enter the facility as well as access to put garbage when needed. Overall, the staff were friendly and helpful! Even though it was much further than we wanted to go and could have rented somewhere closer for the same price, we were happy.
Katrina S | First ImpressionsSensor de movimiento debe dar mas tiempo sin comprometer la seguridad.
Valentin F | Overall ExperienceThe staff was friendly and helpful! Peggy was great in working with me through the difficulties of Hurricane Ian.
eric c | Overall ExperienceI would use this storage unit again! They were super friendly and nice they keep everything clean. Truly a place I would recommend for anyone.
Victoria P | Overall ExperienceFabulous storage facility & staff! Great layout, security, and accessibility!
Darren C | First ImpressionsEveryone was so nice and helpful! Best Uhaul place in America making America Great Again!!!!
DEAN R | First ImpressionsThe management and staff are all professionals and treated me with the highest standards being related to customer care and support. I had only one problem and that was a online canceling move-out of storage. It wouldn’t let me, so I had to contact customer service for corporate.
Franklyn B | Overall ExperienceThe only thing that was more annoying than a problem, was that the motion sensor lights went out within 2 minutes. You had to keep running over there to get them to turn back on or you could barely see! Otherwise, the staff was great, the place was always clean, and I felt my things were safe. I would definitely recommend this facility!
Regan G | Overall ExperienceExcellent service, Beky was very helpful and gentle. Thank you very much Beky!!
Eric T | First ImpressionsLines move slow need to be more organized between front desk and staff for quick responses
Spencer H | Overall ExperienceVery reliable company with great product selection for mivers.
Mark R | Overall ExperienceLater hours
Zoe B | Overall ExperiencePeggy and team are awesome at this facility. Very knowledgeable and helpful.
Jack V | First ImpressionsMy service was excellent with the rep. Cannot remember her name but she was great. She know her job and the staff was very friendly cooperative and knowledgeable.
juanita S | First ImpressionsThe staff is outstanding! Everyone has been so nice and helpful!
eric c | First ImpressionsThey were very pressed to assist as they were short handed. The Staff there were very pleasant and helpful.
William C | Online Move InClean, nice staff!
GABRIELLE O | First ImpressionsExcellent customer service.
Samuel D | Overall ExperienceI believe I left a black leather bag, medium sized with a gold clasp on Friday June 10, 2022 in the truck I returned.. Is there a lost and found department that might have it there? my number is 303-918-5478 - I hope you found it.
Brandy W | Overall ExperienceThey went above and beyond to accommodate me. I don’t normally give 5 Star ⭐️⭐️⭐️⭐️⭐️ reviews, but this place deserves 6 STARS.
Mathew w | First ImpressionsPeggy is a top notch employee I have developed a true friend while I was a storage user for about 18 or 20 Years. I will always treasure her as a true friend with u-haul.
JEAN W | Overall ExperienceCustomer service was excellent !! Very helpful in explaining size storage and truck that I needed !! Thank you all !!!!
German E | Overall ExperienceYou should have light inside the storage room cuz it's very dark in there thank you
Angie P | Overall ExperienceThey were very helpful and patient I would definitely recommend this storage and uhaul Thank you uhaul yous were awesome
Dawn T | Overall ExperiencePeggy Engquist was extremely informative, kind, and helpful! I would highly recomend this Uhaul and meeting Peggy for help getting set up! We are very happy using this Uhaul facility Tim Fake
tim f | First ImpressionsEveryone from cleaning people to store employees were very nice and courteous and very helpful.
Jennie H | Overall ExperienceThis u-haul is the Best place!!
Elaine G | Overall ExperienceI originally rented a unit that ended up being too small for my stuff. The young man at the counter was helpful in renting me a second unit last minute. My movers up and left me at the facility and the security guard (ricky?) and a very nice lady (Nora) helped me move all of my stuff into my unit. I am extremely grateful for their generosity.
KATHERINE F | Online Move InI have used CubeSmart and they can’t touch your facility. You provide more access, better variety of sizes and your facilities are much cleaner. Your prices are great and I really appreciate that you provide carts.
Kelli S | Online Move InThe facility is always clean. Nora one of the employees is very sweet and helpful
Simone B | Overall ExperienceBest run storage facility EVER! Uhaul was extremely convenient. Everything was so smooth for my moving needs.
Dean O | Overall ExperienceEveryone was always very helpful, the manager Peggy was an outstanding person to deal with!!!Also your associate taking care of the property was great she has been there as long as we had our storage there,3 years, kept everything so clean and it always smelled really nice, usually storage facilities are not! And we felt safe going there day or night! We actually used your moving help too for a couple pieces of furniture, so thank you!!!
micheal b | Overall ExperiencePeggy and her team are awesome.
Susan G | Overall ExperienceI agree with a lot of the reviews that customer service can be a bit slow here the overall experience was great for our storage unit. The unit was clean, easy to access with plenty of courtesy moving carts. Also Miss Nora (employee) was AMAZING!! We got to the unit about an hour before closing and she helped us move our items without us even asking. She was so sweet and made our experience great! Highly recommend this storage unit.
BRETT P | First ImpressionsPeggy was professional and helpful.
Sabrina C | Overall ExperienceI rented two storages at 1 location was given the wrong size and had to have two storages about 20+ mins away. They treated me like crap at the fist place the guy was rude supervisor got me into the 10*10 in Ocoee not once offering insurance or anything it was late and they were both closing up and was in a rush to get to the Ocoee location. Checked my things a month later My things were leaked on from the unit above and a lot of my things were molded. Peggy stated that’s the liability I take without insurance took pictures and I filed a claim but got no where because I didn’t have insurance plus I just lost my son and had just too much going on to fight this but I took major losses dealing with uhal and it seemed like my bills just kept going up every month since August.. They were adding charges for 24 hr access I didn’t request more than at the time of getting the units and rate increases often for a unit that ruined my things.. Peggy and Alex were nasty at both Uhal and just unprofessional.. I had to relocate my things else where and moving out of the RV spot this weekend
CHRISTINE C | Overall ExperienceClimate control was minimal. Unit 2002 was in direct sunlight every afternoon and it did not feel like the cooling was sufficient.
Alex V | Overall ExperienceIt was a real pleasure working with Peggy and her team. They were very helpful and always professional.
STEVEN N | Overall ExperienceThis was the 3rd of three storages I had within the last 5 years although experiences vary from different storages however the Ocoee was the absolute best that includes staff and facility.
frederick w | Overall ExperienceSecurity, cleanliness, attention to detail regarding pest control and security. All very good.
Susan S | First ImpressionsOverly impressed! Those are two words that come to mind. Could not be more happier with the EXCELLENT service, the best check in for the trucks, smooth transaction convenience of support right down to unloading! Outstanding! I would highly recommend Uhaul storage facility. Thank you, Dean.
Dean O | First ImpressionsGM and the staff were awesome. Great experience!
Varesh P | Overall ExperienceI say average because I've used storage elsewhere and this uhaul seems to uphold a certain standard in what people want and expect from a storage facility, especially at this price range. I'm not sure if it's because of the location or because they can but the prices are a little higher than they probably need to be and just before we left our unit we were told the rates were going UP. Uhaul also does not offer military discounts for storage which is also why I give them an average. Our new storage unit did offer us a discount on an even bigger unit.
Jessica W | Overall ExperienceWhat a great staff! Very friendly, cheerful employees who work hard and get results!
THOMAS A | First ImpressionsMy only complaint was I this. I asked when I rented the unit if my bill would be prorated as I’m in the military and would only use the storage for a few months. I was told yes by one person, but then had to pay a whole month.
Antonio T | Overall ExperienceLied to by the staff. Mistakenly charged for free storage, when I tried to correct it in person the first time, Doug lied saying he couldn't do a thing about it. I called customer service, they were astounded at this lack of responsibility. They told me to return to the local store. Then I was helped finally and was refunded. Except now I have a moving truck, told I'd just owe mileage and gas after drop off, tried to charge me $90 because they tacked on extra insurance and a random "rental fee" for $40. Wtf??? I called customer service AGAIN, and I was told I would only owe for the mileage I went over. So these people are liars and scammers. Oh and the customer service wait is always an hour.
Jt E | Overall ExperienceMe llego una la factura final y aparece un desglose de $94.00 que dice por “Missing/Damage” no entiendo por que este cargo ya que entrego el equipo que se rento (dolly and hand truck) ambos estaban en el camión en la parte de atrás y se le mencione al empleado. Y el camión no sufrió ningún daño ya que el viaje fue directo el mismo día de punto a punto. Gracias
Jose C | First ImpressionsMs. Peggy and Staff very friendly and very kind. Just need more help at the counter to get the customers in and out.I would definitely use the storage Ms. Peggy manage again !!!! Everyone there gets a 5 star rating from me !!!!
berverly b | Overall ExperienceGreat customer service I give 10 stars for the help and it was to the gentleman that help me. Thank you
JULIANCITO C | Overall ExperienceThe management and staff at this facility went above and beyond. We consistently try to rent from this specific facility because of this. Highly recommended!
Mobility C | Overall ExperienceStorage was easy but the check in and out of the climate control building was very confusing. More desk help needs to be added to this facility. It was a very long wait if supplies were needed due to the large volume of rentals and activity here. Parking is challenging.
PATRICIA M | Overall ExperienceStorage was really big and secured, love the fact that our storage unit was indoors.
Julian J | Overall ExperienceI was disappointed when I had reserved a 15x5x8 unit and then got there and was told there was none available! What’s the purpose of making a reservation weeks in advance, just to be told they don’t guarantee it? Had to cram a 15 ’trailers worth into 3- 5x5’s & 1 5x10! Took 3 hours to unload truck into units in the rain! Was not happy!
bill e | First ImpressionsVery helpful for me. Line was long and took awhile to get truck but staff was pleasant and very busy
JOHN M | First ImpressionsPeggy was very helpful in trying to meet our accommodations!
veanie o | First ImpressionsVery busy location. My customer service was very good.
Deborah B | First ImpressionsMs Peggy is Awesome!!!!
tamika s | Overall ExperienceStaff was very helpful and great with communication. Someone accidently tried to open my unit and the lock was jammed. I got a call about the issue and how the lock was replaced. Very quick and responsive.
JACOB A | Overall ExperienceTalked to many different staff members and got many different answers. Only one person actually knew what was going on Worst uhaul experience ever . Stupid that the large doors are closed and locked when trying to move stuff in.
Melissa K | First ImpressionsThe Manager Peggy at the U-Haul moving and storage is awesome even when the location was short staffed she went above and beyond her duties to assist me with my storage and truck rental. Ms Peggy is a class 5 Customer Service agent May Hod bless her.
JOHN T | Overall ExperienceEveryone treated mental well here in Ocoee. I want to thank the staff so much for all there help
dan M | Overall ExperienceI was disappointed in not Receiving the storage unit that I reserved and paid for.
Kim S | First ImpressionsPeggy, Doug, Renee, Cole and the rest of the team are the best in the business. Very professional and personable, too. I highly recommend this U-Haul dealership. They're the very best of the best.
Tom L | First ImpressionsVery rude staff!!! Will never store here again or recommend, wish I went to storage unit across the street
Sandra G | Overall ExperienceBest Uhaul I have ever used! I drove an extra 10 minutes just to go here- because it was worth it!
Patrick B | Overall ExperienceGreat experience, lines were long to receive service.
ReGina S | Overall ExperienceThe lights don’t stay on for long so you have to walk back down the hall to where the sensor is to turn it back on. Other than that it’s a good place to keep storage.
TREY F | Overall ExperienceNo access to ramp to unload truck because unused Uhaul trucks took up the space.
Patricia H | First Impressionsneed more load/unload parking spaces
Carol K | Online Move InWe still are still renting another unit at the location. Peggy and her staff are always excellent to work with. Our family only uses U-Haul for our moving needs.
Robert G | Overall ExperiencePeggy was awesome and very helpful!!!!
CHARLES R | First ImpressionsGreat customer service! Well-maintained facilities, brightly lit corridors. Self-service options are nice.
Erika B | First ImpressionsFacility was always clean and well maintained, the only small issue I ever had was with the hours as I tend to be out and about later. Whenever I would find the time to get there I would have to rush as they would be closing soon after. But that's more on my time schedule than has to do with the facility.
KENNETH G | Overall ExperienceThanks
david w | First ImpressionsI really appreciate the service miss Peggy offers me ,she is very professional,and knowledgeable .,I look forward to coming to uhaul for my moving and storage needs.
Owen H | First ImpressionsGreat service, awesome facility! In and out with no problems. Only concern is lack of COVID-19 precaution of wearing masks. Some were not wearing masks.
Darwin S | First ImpressionsSafety
Osvaldo M | Overall ExperienceAfter having my storage unit for 19 years, initially every thing was fine, however, recently the temperature where my unit was gradually got warmer and warmer. Then about two years ago the lighting where my unit was has a sensor that only stays on for 3-4 minutes thus making it a problem when I was in my unit for any length of time. When I reported it I was told that they didn't care they weren't going to change either one and go back to the temp that was closer to what it was initially
DEBORAH G | Overall ExperienceSO impressed with the helpfulness of the staff as well as the cleanliness of the facility. Each person with whom I’ve had contact has been courteous, answered all questions and gave me a facility tour the day I rented. Highly recommended.
cheryl n | First ImpressionsClean facility Friendly and helpful staff Easy access
Carl P | Overall ExperiencePeggy and her team are always professional, friendly, helpful and stand ready to provide excellent service.
Robert G | First ImpressionsI like it very much even when finished the process. We call and done. Appreciate Next time I will seek you again
CLAUDIA B | Overall ExperienceMoving is stressful, but they helped ease my worries and get my stuff safely stored.
Christopher D | First ImpressionsVery friendly and helpful staff. We rented storage there for a little over a year. Staff always treated us with courtesy and respect. Front desk was very welcoming and accommodating.
Diahann K | Overall ExperienceCustomer service representative was very helpful and friendly. Answers questions and knew exactly what was needed. The facility was organized and clean with easy convenience access to loading and unloading.
Ailan M | First ImpressionsThe Ocoee U-Haul is great--the staff are knowledgeable and helpful, the facility is immaculate and it is the best storage and truck rental experience I have had in all the years of rental and trucks. Thanks for setting a great standard.
VIRGINIA M | Overall ExperienceThe staff were exceptionally helpful and took the pain out of what was could have been much a more stressful move from Virginia to Florida. At every step in the process, from reservation to temporary storage to turning in equipment, they were cheerful, competent professionals.
Nathan S | First ImpressionsGreat facility and customer service is exceptional,the people and management make the moving and storage experience enjoyable and less stessful.great management and staff!!
jeremy H | First ImpressionsOverall I was pleased with the experience. I never had any issues with the unit or the facility's maintenance. There was one employee that was the less than pleasant when I first moved into the unit and I had a few terse interactions with her but after a while she seemed to have a change in demeanor. I would highly recommend the services this U-Haul location provides. Thank you.
rizza b | Overall ExperienceGreat service for the 5 years of storage! Thank you! Will recommend
MANUEL M | Overall ExperienceOk for this place, the service is so good. The trucks are good, everything. However it is next to impossible to call this place by phone. and i don't see much solution to it, because the people working always have something more important to do. maybe they could employ a phone person to just connect with callers and give them info over the phone. dont know
Rob P | Overall ExperienceEveryone is so friendly and professional there. Thank you very much I will do business again. Be safe.
bo k | Overall ExperienceThe cleaning/maintenance lady was always very friendly and helpful. Also the GM was very personable.
Shelby C | Overall ExperienceThe booking engine was difficult
Thomas G | Overall ExperienceEverything was Excellent Thats the reason I went out of my way to use this Haul Facility Thank You
Duane J | Overall ExperienceSeveral understaffed. One person trying to help lines of customers.
Michael D | Overall ExperienceIt was excellant friendly emplyees
Eddie L | Overall ExperienceVery good storage facility.
david k | Overall ExperienceFriendly and very helpful
vernon t | First ImpressionsYes
Brittney C | Overall ExperienceN.a.
Don C | Overall ExperienceThank you for all your help!
Lora G | Overall ExperienceHave used this facility 3 to 4 times in last 10 to 12 years, and everything has always been 1st class and best in industry.
robert s | Overall ExperienceAll staff members were excellent and helpful
Matthew B | Overall ExperienceGreat storage facility, wonderful staff and ease of rental truck all in one place!
shalyn m | Overall ExperienceI was a little disappointed to find the advertised price of a van at 19.95 was not true. That’s the starting price. I ended up paying $83.00. it was cheaper to bring the van back than use closer one
CHERYL W | Overall ExperienceThe man was sarcastic rude didn't want to try and get us a storage container he was treating us as if we were there to steal something I felt like a criminal by the time we left when a simple phonecal
JEFF D | First ImpressionsEmployee was horrible
JEFF D | Overall ExperienceEvery uhaul employee we delt with was extremely friendly and helpful. The trailer was well engineered and extremely easy to use. The storage unit is clean and easy to access. We are very pleased.
Greg M | First ImpressionsNo complaints
Edwin C | First ImpressionsI wish access to my things in storage were available longer into the evening to at least say 10pm and I wish the climate control was cooler. Every time I went it was much warmer than 85 degrees
Thomas C | Overall ExperienceGreat job, wonderful roadside and storage center assistance, personnel
Gerald M | First Impressionsyour counter person had an annoying stupid sarcastic sense of humor which should not be exhibiteded by the face of your company Ms. Peggy was Superfabulous but your manager in charge has to go!!!!
Anthony P | Overall ExperienceWould have rated 5 star but the initial check in took forever due to overwhelming high volume of customers waiting and only one person behind the counter helping. However, they covered my needs well!
Lora G | First ImpressionsPeggy and her team are outstanding! I have used their services for years with outstanding results each and every time.
Robert G | Overall ExperienceGreat facilities...great staff
Luann, B | Overall ExperienceMy only negative thing about this experience was the long wait due to excessive lines.
Michael S | First ImpressionsN/A
MARCIA I | Overall ExperienceWell run very clean and secure facility,
marc h | Overall ExperienceYou are a very busy place. We didn’t expect a long waiting time when we arrived at 8:20 am. Obviously your services must be excellent since you’re in demand like this. Thanks again.
shirley m | Overall Experience*
vernon t | First ImpressionsPeggy and staff are amazing!
Renee K | Overall ExperienceThe bathrooms were out of service. Doug was very helpful, informative, and a pleasure to work with.
Kaytie D | Overall ExperienceVery well pleased with this operation. Staff was helpful AND friendly, facility was in top shape. A good experience all around.
Rodney K | Overall ExperienceBusy place, despite many staffers double tasking the staff always focused on me when I was tended to. Great team. Will be my go to place for storage
merete v | Overall ExperienceI was very pleased with the facility.
deanna m | Overall ExperienceEven being busy, the GM was extremely friendly and accommodating! Thank you so much, I will definitely recommend this U-Haul to others
siobhan m | First Impressions..
KARL O | Overall ExperienceThe cleanest and best maintained storage unit ever. Only negative is limited parking available, which doesn’t impact access most of the time. A good place to store your items.
James W | Overall ExperienceMy items were stolen by a staff member
Shanice A | Overall ExperienceEasily accessible and clean service
Cheryl B | Overall ExperienceGreat people and fast workers. Great storage facility!
Johnny P | Overall ExperienceThe representative was great in spite of her being the only person to help a store full of patrons. She never rushed any of us and she had all the patience in the world.
Cynthia L | First ImpressionsStaff and facility was awesome
Inga H | Overall ExperienceReal nice & CLEAN Facility Every one was real nice & helpful And excellent location
Duane J | First ImpressionsDouglas, handle my situation with efficient care, courteous and knowledgeable. Have used this facility in the past that is why I returned.
robert s | First ImpressionsHave worked with Peggy Linquist for over 7 years. Excellent service is the norm!!
Robert G | ReservationPeggy the manager was particularly helpful and informative. All the employees I encounter were friendly. Facility was exceptionally clean and well-maintained.
Emily G | Overall ExperienceN/a
Elizabeth P | Overall ExperienceUsed this facility to store personal goods and items for 5 years. Never a problem.
ROBERT G | Overall ExperienceGreat service ! Very helpful, explained the process. Peggy , in particular, was wonderful.
Emily G | ReservationThe Space was clean and I had know problem with the customer service everything has great.
kysha t | Overall ExperienceEveryone was so nice! Peggy the manager is fabulous and U Haul is so lucky to have her.
Mike M | Overall ExperienceI have exclusively used this facility in Ocoee for a number of years. Peggy and her staff are excellent to work with and provide great service!
Robert G | ReservationThe staff is very friendly and the facility was beyond my expectations.
Inga H | ReservationVery helpful
ganesh s | Overall ExperienceThere was a bug problem the last time I used storage and truck rental. Never had this problem until recently but they have an incredibly nice staff inside the store excluding the cleaning staff.
COLLEEN M | Overall ExperiencePeggy and the rest of the staff I encountered at the office and in the storage area were courteous, friendly, and VERY helpful. I sincerely couldn't ask for a more pleasant group to do business with!
KATHY J | Overall Experiencegood customer service--thanks
Michael H | Overall ExperienceUHaul parks their trucks in the loading area of the storage area, wait time 1 hour at desk because of year (s) computer freeze up. Poor Customer service.
WALTER S | Overall ExperienceI highly recommend this storage facility.
PAULA B | Overall ExperienceThe service provided by the staff was great.
Emma L | Overall ExperienceThe front line service staff was courteous and others were helpful in explaining the storage access card process and showing me to my unit.
Dan S | ReservationIt is not right that I had to pay for empty spaces. There is not any proration on any time. I only had 6 days use of spaces and had to pay for 30. That is not right.
Karen W | Overall ExperiencePeggy and her staff are terrific! They always strive to satisfy the customer, while being professional. As a teacher, I rented a storage unit and rented several trucks from this location. 👍
CHRISTINE D | Overall ExperienceDoug is awesome.
john g | Overall ExperiencePeggy was super helpful as was her staff. Highly recommend!
Carida D | Overall ExperienceThe unit hallways was always maintained and well kept at all times. The mgr Peggy Enquist an assistant mgr Doug Platt was the greatest helping with anything. That’s the best storage place I’ve had.
TAMARA B | Overall ExperiencePeggy, Doug and rest of staff were always very friendly, even when the lines were long
brad s | Overall ExperienceThie worst customer service. Water damage in my unit after the hurricane. Still to this day Peggy refuses to answer any calls or return any calls to the agent. Peggy ‘s attitude is horrible.
JAMES O | Overall ExperienceThank you he entire staff was nice and helpful! I will recommend and if I ever need storage or moving trucks again. I’ll go to Ocoee uhaul. Thank you
Christian R | Overall ExperienceVery good facility, good use extra help at peak hours
MARCEL B | Overall ExperienceMs. Peggy you are AWESOME!!!!
Audrey w | Overall Experience