Customer Reviews for U-Haul Moving & Storage of Ogden

6158 reviews

3421 Wall Ave   Ogden, UT 84401
(Conveniently located across the street from Young Ford on Wall Ave)

(801) 392-5349

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(801) 392-5349

3421 Wall Ave
Ogden, UT 84401
(Conveniently located across the street from Young Ford on Wall Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Halli W. 
Rating:
4.0

Only thing is my outdoor storage was not empty that I was assigned to. Ended up getting one inside that was smaller and more money

Leticia C.  |  First Impressions 
Rating:
1.0

No! I have in the past already and they've all had the same experience I had, your blonde female employee is very very rude

MARIA F. 
Rating:
5.0

Over all my experience and time with the storage unit was great. The only issue I had was when I had gone in to tell them that I was done with the unit. I had to wait over 20 minutes and at that point I was frustrated and finally left. There was one guy working hard to help a customer in one line. In there other line there was an older woman who was being helped by a clerk and for some reason another staff member was standing there watching that interaction who once looked up and said we will be right with you. There was one guy on the phone helping another customer. Two staff members where just walking around behind the desk. In line there was me and one other guy behind me. After waiting for so long I just polightly asked if I had to stay there or if I could just call in later to close out my account. For three days I tried to call and got looped around the phone system and never actully talked to someone. For as many customers that where in the store 4 of us with 5 or so staff members it seems a bit crazy that there was over a 20 minute wait to be serviced and again it was only 20 minutes because I left.

Shawna C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CALVIN R. 
Rating:
4.0

Pick up and drop off was a smooth and quick process. Everyone I dealt with was helpful and had a smile

RANDALL F. 
Rating:
1.0

They cancelled my storage rental reservation and when I showed up on time to check in they ignored the fact that I had a reservation and forced me into a $100 / month unit and said it's what they had, take it or leave it, because they gave my unit away.

Timothy B. 
Rating:
2.0

Got charged twice for mileage. Not enough staff to answer the phone.

ADA A. 
Rating:
5.0

Customer did not leave a comment.

Lynette P.  |  Overall Experience 
Rating:
3.0

It was well and convenient had carts that you can hall things with made a big difference its clean and we'll taken care of friendly people.

Cynthia D.  |  Overall Experience 
Rating:
1.0

The manager was very rude an was extremely angry an screwed me out of everything I owed an messed me up on my payments, falsified the paperwork so it looked like I wasn't paying my bills so she could get her boyfriend to get there hands on a very expensive piece of art I had in there an I had a lot of personal things that were important to my children an she had a personal grudge against me since before she started working for you so she got what she want. I'm going to bring up a lawsuit against u haul for harassment and for theft of me stuff in storage thank you for the e you put me thru this is the worst company I've ever dealt with you are theifs crooks

JAY G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRYAN T. 
Rating:
5.0

absolutely best experience we could have hoped for. No problems with anything and returning the equipment was a breeze. Very friendly service member and we were in and out in no time!! will definitely use u-haul again!! and will recommend to all our friends.

DOREEN W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

Joel J. 
Rating:
5.0

Things ran so smoothly there. They had me in and out in no time at all. Even my vehicle return was painless. Would rent from them again.

Aaron H. 
Rating:
5.0

Customer did not leave a comment.

SCOTT W. 
Rating:
2.0

There was a lock on the cargo door and we weren't given a key, so we were up a creek once we got to our location. Also, none of the staff were wearing masks, which was concerning.

Conor P. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER L. 
Rating:
5.0

Customer service at location made it much easier to balance the distance that I had to drive to get equipment.

Rae C. 
Rating:
4.0

I rented a car hauler in 2019 got a storage unit in 2020 and should of got a free month but they tell me I need to show them a contract I guess they can't look it up on there computer. My daughter got a free month she didn't have paperwork thank u for your time. Ron Greer 385-255-0881

BEVERLY G. 
Rating:
5.0

Customer did not leave a comment.

Zachary T. 
Rating:
3.0

The owner was rude and impersonal. She lacks customer service.

JESSE B. 
Rating:
5.0

Customer did not leave a comment.

Trevor E. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
4.0

Customer did not leave a comment.

BRYSON S. 
Rating:
1.0

Customer did not leave a comment.

Terrance L. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
3.0

Customer did not leave a comment.

Kenneth B. 
Rating:
2.0

Online check-in did not streamline my experience. The payment portal was malfunctioning and took time to reset. Emails were not sent regarding my return process, nor about my rental totals making it difficult to maintain a paper trail.

Tyson B. 
Rating:
5.0

Customer did not leave a comment.

DENNIS J. 
Rating:
5.0

Customer did not leave a comment.

Zachary T. 
Rating:
3.0

Customer did not leave a comment.

KRISTEN H. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL J. 
Rating:
5.0

Customer service at this location was excellent. Great experience!!!

GWEN R. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
4.0

Customer did not leave a comment.

MIA E. 
Rating:
2.0

The employees were not helpful with new technology that involved picking up the Truck. They were also rude in how they handled my questions. It was a completely unpleasant experience vs what I have had at our 84th and L Omaha Location. The Omaha location has always been more than helpful and courteous.

TINA K. 
Rating:
5.0

Excellent service thanks

JUAN V. 
Rating:
2.0

Some of the service people are not service people.

RONALD F. 
Rating:
3.0

Some of the people here are very difficult to deal with.

RONALD F. 
Rating:
5.0

Uhaul continues to impress me in customer service

Steve P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas V. 
Rating:
5.0

Great customer service !!! Uhaul has it down to a science

STEVEN P. 
Rating:
5.0

Had a fantastic experience with your company. Thank you very much !

MATTHEW G. 
Rating:
5.0

Customer did not leave a comment.

BARTON B. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH H. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL J. 
Rating:
3.0

Customer did not leave a comment.

Brandon M. 
Rating:
5.0

Customer did not leave a comment.

Byron M. 
Rating:
4.0

Thanks guys

TONY G. 
Rating:
1.0

I ordered the trailer online, did all the extra work (uploaded photos of ID, provided all the extra information, ...) to have the quickest possible checkout. The U-Hal employee at the checkout basically had to redo most of the extra work. That was a waste of time!! Additionally, the location had only one U-Hal employee handling rentals. I waited 15+ minutes for the customer before me to go through the ENTIRE reservation process. That included the U-Hal employee leaving the building to do the hookup / at the vehicle instruction procedures. As far as my reservation, it still took 10+ minutes from the time the U-Hal employee walked back in the building to work on my reservation until the trailer was finally hooked up on my vehicle. I would really hate to be the 2 other people in line after me, they probably had 30-50 minute wait. This location needs to have multiple U-Hal employees working on the rental checkout.

Michael M. 
Rating:
2.0

Return instructions were stated differently in person by staff than in contract and as a result, I got additional fees. Sierra would not negotiate.

Olivia R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Renee M. 
Rating:
5.0

Completed my trip and had zero problems. It was as successful as it could be because the trailer was definitely cross-country ready! The retail store was very well supplied and had everything you need to move!

JOHN H. 
Rating:
5.0

A great professional experience.

CHARLES L. 
Rating:
4.0

Customer did not leave a comment.

Brocken L. 
Rating:
5.0

Have more packing supplies

RUSSELL S. 
Rating:
5.0

Customer did not leave a comment.

Justin T. 
Rating:
5.0

Customer did not leave a comment.

David V. 
Rating:
1.0

Unfriendly

ROBERT F. 
Rating:
1.0

please call me this is unacceptable 702-303-7818

RONALD D M. 
Rating:
5.0

Customer did not leave a comment.

Sally J. 
Rating:
5.0

Customer did not leave a comment.

Kevin F. 
Rating:
5.0

Customer did not leave a comment.

LYNN H. 
Rating:
4.0

Make sure your Trucks are in perfect running condition RR tire pressure was off so I could see odometer reading!

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

SCOTT J. 
Rating:
5.0

Customer did not leave a comment.

STEVEN H. 
Rating:
4.0

The people were all friendly and professional.

ERIK H. 
Rating:
5.0

Customer did not leave a comment.

VINCENT LEONARD J. 
Rating:
5.0

Excellent service. Check in was very smooth and check out was even better!

KENNETH K. 
Rating:
5.0

N/A: Everything and everyone was absolutely perfect!

Melissa W. 
Rating:
4.0

Customer did not leave a comment.

DUSTIN G. 
Rating:
5.0

Customer did not leave a comment.

JUDY F. 
Rating:
3.0

The lady that handled the rental was very rude in nature. I didn't appreciate her tone or her sarcasm. Definitely needs more improvement on her customer service skills!

MICHAEL B. 
Rating:
4.0

Customer did not leave a comment.

SCOTT C. 
Rating:
5.0

Customer did not leave a comment.

Jacob B. 
Rating:
3.0

Customer did not leave a comment.

JACKIE J. 
Rating:
5.0

Customer did not leave a comment.

PETE G.  |  Overall Experience 
Rating:
3.0

Clean the trucks more than with just air.

BRENT U. 
Rating:
5.0

Customer did not leave a comment.

Lamar M. 
Rating:
5.0

Customer did not leave a comment.

HARMON J. 
Rating:
3.0

The truck I rented stunk of gasoline in the cargo box. I took it out with less than 3/4 tank of gas and told to return it at 7/8 of a tank, which, in my opinion I did. The attendant informed me that I hadn't put enough gas in it but didn't charge me extra. I have a photo of the mileage and fuel level when I took the truck and a gas receipt from filling it when I returned it. Equipment should go out with a full tank and returned full.

DENNIS W. 
Rating:
1.0

Customer did not leave a comment.

SAMUEL S. 
Rating:
5.0

Customer did not leave a comment.

JASON K. 
Rating:
4.0

Customer did not leave a comment.

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

Sierra K. 
Rating:
2.0

Customer did not leave a comment.

Anthony L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Was supposed to pick up my vehicle in logan utah and they changed it to a different location 45 minutes away after my reservation was complete, I was so upset I had to call friends to help me. I was not happy with U-haul

Tammy O. 
Rating:
5.0

Fucking awesome

Aaron S. 
Rating:
5.0

A pleasure to deal with this facility.

Rose D.  |  First Impressions 
Rating:
4.0

Clearer marking for where to drop off after hours

Travis O. 
Rating:
2.0

When I arrived there was an argument between a customer and an employee regarding the reservation the customer had. I was rather surprised at how cold and unhelpful the employee was to the customer. The customer even had a reservation and the truck wasn't back and the employee obviously didn't care. This delayed my appointment as well. Then in the afternoon I returned the trailer I rented and had to wait for quite a while as another customer had called the cops on this location. This held me up on getting in and out. Seems like this location isn't reliable and has a lot of issues with customers.

Brady G. 
Rating:
5.0

Customer did not leave a comment.

SHAYLA A. 
Rating:
5.0

Customer did not leave a comment.

RALAND B. 
Rating:
5.0

Very attentive staff.

TIMOTHY V. 
Rating:
5.0

Check in was easy. No wait, great staff

Adam C. 
Rating:
5.0

The driver side door was difficult to close. It had to be slammed shut in order to close.

Mario L. 
Rating:
5.0

Customer did not leave a comment.

FALESHA C. 
Rating:
4.0

Customer did not leave a comment.

Kayla J. 
Rating:
5.0

Customer did not leave a comment.

JORGE B. 
Rating:
5.0

Quick unloading spot. Staff did all the work.

PETER W. 
Rating:
4.0

Customer did not leave a comment.

JEFFERY Y. 
Rating:
3.0

The renting of the truck was easy and quit. The price was something I could afford. I am on a fixed income. What made a big difference that I was able to manage it. People who waited on me proficient completed their task quickly, however I might as well have been talking to computer. She wasn't really what I would call Friendly outwardly at all. But she did her job. She rented me a truck and got me in and out of there really quick. But a smile and a pleasant tone to her voice would have made a world of difference to me. I remember thinking to myself as I walked out of the doors to go get in the truck, Smile much? Geeze. Anyway I appreciate the service that was provided thank you

TANYA A. 
Rating:
5.0

Customer did not leave a comment.

SHAWN K. 
Rating:
1.0

I did not just move out. I was wrongfully evicted in October and all my stuff thrown away. The manager is the worst person imaginable and being next door to the homeless shelter doesn't help. If you had my stuff and failed to notify me i am suing!

Angela R.  |  Overall Experience 
Rating:
3.0

Access options are extremely difficult with a trailer. The floor of the interior storage unit was dirty, uneven, and rough concrete. Not at all what I expected.

Tom M.  |  First Impressions 
Rating:
5.0

Needed storage after selling a house with most, but not all, furniture. This was an ideal solution. Easy process, helpful staff, convenient auto pay.

Doug S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAVID O. 
Rating:
5.0

thank you so much for keeping my deceased husbands paintings safe and secure throughout the past 10 or more years. I will certainly use you if the need comes up again.

CAROL S.  |  Overall Experience 
Rating:
5.0

It was fast and convienent

Lena G.  |  First Impressions 
Rating:
4.0

My recommendation would be to include if the unit is on the mezzanine or ground level and include a map or something to highlight where the unit actually is. But overall it was far easier than other storage units I had to deal with.

Abinadi B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lex J.  |  First Impressions 
Rating:
5.0

The ladies that worked were always amazing and nice.

alicia o.  |  Overall Experience 
Rating:
5.0

Uhaul moving and storage is an excellent storage facility and will use the facility in the future if i need again

Randall T.  |  Overall Experience 
Rating:
5.0

I really like the way they treat they Customer really know that my stuff is safe there thank you

Bonnie N.  |  First Impressions 
Rating:
1.0

Leaking from roof into the unit Ruining property

JOSEPH D.  |  Overall Experience 
Rating:
5.0

Peace of mind , clean and safe. Happy holidays . Thankfully . M Crawford

Marlon C.  |  Overall Experience 
Rating:
4.0

Honestly, staff was a little grouchy, but it seemed a busy day and they were helpful, and that's what counts.

SAREAH G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kale S.  |  Online Move In 
Rating:
1.0

i rented a unit for $54+ from a helpful young lady, left the facility and returned home. Then I realised that the Unit I had chosen in the facility would not be suitable. I tried to rearrange the unit over the phone, the young lady advised me that she was unable to see what was available and what was not. Consequently I returned a little later to the facility to rearrange the rental and the female customer service rep, Carol, was little more than unpleasant. She was rude, curt and unhelpful. She claimed that the price I had been quoted in the morning of $59+, and that was also listed on the website, was not the price of the unit I requested in place of the original one. She claimed that it was $69+ and had always been that price. She offered no explanation for the price hike of $10, other than that it was the original price. I left and immediately found another provider, with a site manager who has had some customer service training and knows how to employ it. I am happily ensconced at that site Bad choice of employee, U-Haul. I will not return to your facility for any service or product. I will also share my experience with anyone who wants to know where to store their belongings for a lengthy-term (12 months +)

debi s.  |  Overall Experience 
Rating:
5.0

This was the next best thing to inside storage for our RV. The RV was protected from the elements by the roof but got very dirty on the outside. Dirt/dust was easily washed away with a hose.

PATRICIA C.  |  Overall Experience 
Rating:
3.0

I made a reservation. Had a reservation confirmation, and when I went to move in, I was told the reservation meant nothing because there weren't any spaces available. I was told it was first come, first serve which I thought the reservation would help with. It didn't. Fortunately, on the day I needed the spot, one did become available and they contacted me and offered it to me, which i appreciate. A bit of a rough start but I do have a spot and i'm sure it will work out just fine.

Robert G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven W.  |  Overall Experience 
Rating:
1.0

I rented the rv spot for a month but didn't actually use it when I went in to cancel after 2 weeks of renting it to cancel it I was told that you don't prorate and won't refund the two remaining weeks of my rental so now that your going to rent the spot again cause they are high in demand your going to double dip I will highly not recommend you're storage facility to anybody I will recommend people look elsewhere for there storage needs

Jake C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angelica C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David J.  |  Overall Experience 
Rating:
5.0

I would like to thank you all so very much for helping me keep my stuff safe for the I was there you guys were great thank you for working with me when I forgot to pay you guys were always so good and helpful thank you very much

Trina R.  |  Overall Experience 
Rating:
1.0

The manager Ms. Kennedy is one of the most unprofessional rude people I’ve EVER encountered at a Uhaul. She also took it upon herself to close use for customers to use the restrooms, stating,” I’m tired of putting toilet paper in and having it go missing!” So, with all the money we customers pay she first put a keypad outside each bathroom, then closed the bathrooms with a sign. I think there are laws she’s breaking and secondly she doesn’t own this Uhaul. She also treats customers rudely, she is not a good representative of Uhaul and I hope they replace her. Look at the local ratings for his place, it’s low for a reason.

Robin Y.  |  First Impressions 
Rating:
5.0

Thank you for the free month. Wish I would have found you first.

Gary P.  |  Overall Experience 
Rating:
5.0

Excellent service. I was having ALOT of issues with the app when my 1st payment was due so it ended up being late. They were very kind when I explained to them, what issue I was having and even waived my late fees. I have ZERO COMPLAINTS!

Natalie G.  |  Overall Experience 
Rating:
5.0

Everyone of the personal were absolutely helpful and understanding. I would definitely recommended this facility to my friends.

ralph w.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

kevin b.  |  Overall Experience 
Rating:
2.0

Staff always got my information wrong and some staff at the desk and on the phone were snippy and rude.

Morgan B.  |  Overall Experience 
Rating:
5.0

On occasions I saw individuals ride bicycles directly in the facility where the storage was located. It was apparent to me that they didn't have storage inside the facility that didn't bother to check in or out that just rode the bus that goes in are rolled around as they were looking to steal something. Besides that, everything was clean and the staff was very friendly.

Paul M.  |  Overall Experience 
Rating:
3.0

There trucks are not taken care of

JOHNATHAN T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clarissa J.  |  Overall Experience 
Rating:
4.0

My online reservation stated that there would be a lock provided and nothing was in the unit when I arrived. Aside from that, everything was great.

Mitchell B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Shawna C.  |  Overall Experience 
Rating:
5.0

Great storage facility, clean, climate controlled and well lit. Staff is always available to help.

nicholas d.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Hayden A.  |  Overall Experience 
Rating:
4.0

It would if you move out in the middle of the month to prorate the cost

Natalie D.  |  Overall Experience 
Rating:
5.0

Sierra was very friendly, polite and understanding. She is the perfect choice for manager. Unfortunately I had to cancel my storage unit the same day due to other circumstances. If I need a unit again, I will be back to talk to her.

Greg L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

IDA MAE M.  |  Overall Experience 
Rating:
5.0

My friend Lana Adams reserved me a 5X10 unit storage. They told her it will be on the first floor we got there its on the first floor upper level. Thank you for helping me U Haul

Susan L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheila W.  |  First Impressions 
Rating:
1.0

Depite Uhaul National showed me having a reservation for a 10 x 10 space, the facility showed nothig for me.

Alfred Jason D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jessica R.  |  Overall Experience 
Rating:
5.0

Very helpful

Verna M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Harmony W.  |  Overall Experience 
Rating:
5.0

very helpful and courteous customer service. Highly recommend

Randall T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lucy C.  |  First Impressions 
Rating:
5.0

Sierra Kennedy was awesome

Ian C.  |  First Impressions 
Rating:
5.0

Excellent customer service

Joe M.  |  Overall Experience 
Rating:
5.0

Clean and spacious storage room and was plenty for me. I like the fact its temperature controlled.

Brigido C.  |  Online Move In 
Rating:
5.0

I had a really good experience at the wall ave location. And I would specifically like to call out the Manager Sierra Kennedy. She was super helpful and very nice, nice to see that in management.

Chuck Y.  |  Overall Experience 
Rating:
5.0

I will use this location for all my storage needs.

John t.  |  Overall Experience 
Rating:
4.0

Good customer service!

Donna R.  |  First Impressions 
Rating:
5.0

The units are spacious and clean. The staff is amazing!

dianna d.  |  Overall Experience 
Rating:
2.0

We weren’t given any instructions. The lock on our unit wasn’t taken off and then the alarm went off. We walked back several times due to lack of information. We didn’t know about the check in pin pad

Jody Y.  |  First Impressions 
Rating:
5.0

We really appreciated how clean and well lit the facility was. We will be using the storage units again. Stacie was extremely friendly, professional and quick to help! Thank you.

Alan D.  |  Overall Experience 
Rating:
5.0

Very friendly staff

Bart L.  |  Overall Experience 
Rating:
5.0

Thanks

Kurt P.  |  Overall Experience 
Rating:
4.0

I think that the policy of no prorating is extreme. 2 days is very unfriendly policy and greedy. 10-15 would be more reasonable.

Suzanne S.  |  Overall Experience 
Rating:
5.0

I was able to close out over the phone. This was very helpful since I am going through chemo right now.

Roxanne R.  |  Overall Experience 
Rating:
4.0

For them to explain a little bit better on a check out when you leave your storage unit

Felicia L.  |  Overall Experience 
Rating:
1.0

Worst nightmare experience ever. The staff are disrespectful, immature, and untruthful with what they tell you. Please if you value your hard earned money.....go somewhere else.

sherry b.  |  Overall Experience 
Rating:
5.0

Was quick service , knowledgeable and helpful in getting the storage space I needed for my RV . Made me feel that I was the priority of the day ! Thank You. 👍🇺🇸

WAYNE L M.  |  First Impressions 
Rating:
1.0

Your manager is rude. You guys messed up my payment three times in a row and I felt very taken advantage of and disrespected for no reason the entire time I rent a storage unit from you guys.

Jose P.  |  Overall Experience 
Rating:
3.0

Seemed understaffed I was waiting like 20 mins just to ask a question. But other than that was very well taken care in all aspects.

Ryan R.  |  First Impressions 
Rating:
3.0

The facility was good but staff did not care about customer service or even being nice. They acted like it was a hardship to even talk to me. Raising the monthly rent was the final straw.

troy t.  |  Overall Experience 
Rating:
5.0

Other than having to unload a truck full of big bulky heavy furniture down a long hallway of units, I had an amazing experience with Uhaul overall. The people were nice, friendly and very helpful!

dianna d.  |  First Impressions 
Rating:
5.0

The gentleman that works there at the register is amazing! Solved my issues everytime and was very friendly and efficient

Jessica H.  |  Overall Experience 
Rating:
1.0

Very bad yesterday the employers told me ill have to go cuz they have to clean the floor today when ill when to ther with my stuff ill enter the number to sing in andthe doors are locked :(

Alicia R.  |  First Impressions 
Rating:
2.0

2 hour wait for some one to drill a lock pay $50 for a bit just in case one broke. Had the locker for 89 months paying $40.month for $3600. No reason U-Haul could not have keep a key. Unsatisfied!!!

ROBERT S.  |  Overall Experience 
Rating:
4.0

Storage is well ordered and clean. My only complaint is distance from truck to storage location.

Suzanne S.  |  First Impressions 
Rating:
5.0

Thank You

Robert F.  |  Overall Experience 
Rating:
5.0

Excelente

Mariam G.  |  Overall Experience 
Rating:
5.0

Great customer service!

Matthew B.  |  First Impressions 
Rating:
5.0

Easy to obtain and cancel.

Linnae S.  |  Overall Experience 
Rating:
5.0

Very Friendly and very helpful

Cecil M.  |  First Impressions 
Rating:
4.0

Chrispen and Sue were especially proficient. Just one minor mis-step in the 3,000 sq ft house that was packed--a broken shelf which I am told will be replaced.

Sherley B.  |  First Impressions 
Rating:
3.0

Better trained staff

Thomas R.  |  Overall Experience 
Rating:
5.0

Very professional and friendly staff

Bart L.  |  First Impressions 
Rating:
4.0

They were kind

Lonnie A.  |  First Impressions 
Rating:
4.0

Overall satisfied. Check out was efficient and friendly. We are very unhappy at the lack of prorated refund for days not used and request that we receive monetary compensation, if at all possible.

Lisa L.  |  Overall Experience 
Rating:
5.0

Thank you! This was just what we needed.

Candi O.  |  Overall Experience 
Rating:
3.0

If you get a storage use the inside facility using the outside storage is very inconvenience when you want to get into your unit, the hours to do so are extremely unpleasant.

CHRISTINA R.  |  Overall Experience 
Rating:
2.0

Manager does not care about staffing requirements. Very slow service because not enough employees.

Richard S.  |  Overall Experience 
Rating:
5.0

The uhaul facility in Ogden UT was amazing.

Corey R.  |  First Impressions 
Rating:
5.0

First to be given a months free rental just from using your truck to move was an unexpected advantage... This alone made our move so much more pleasant. Choir staff were all great..

William W.  |  Overall Experience 
Rating:
4.0

Very friendly staff.

rebbecca g.  |  Overall Experience 
Rating:
5.0

This is our second usage of your facility. It is as great as the first time. Thank you.

Leslie M.  |  Overall Experience 
Rating:
5.0

Great service, friendly and helpful clerk. Will highly recommend location .

Jackie J.  |  First Impressions 
Rating:
5.0

Very helpful

Lucy G.  |  Overall Experience 
Rating:
5.0

This facility is outstanding, a true reflection on management.

Gary O.  |  Overall Experience 
Rating:
5.0

From the moment of picking up the truck from the LA area to arriving in Ogden, Utah not one problem and even though it was the largest truck gas mileage was also great. Thank you to all..!

William W.  |  First Impressions 
Rating:
5.0

Good customer service

Jorge r D.  |  First Impressions 
Rating:
5.0

When in need of a storage unit I will definitely come to uhaul. I love the new security with the garage doors and the recent remodeling that has been done. great customer service. Very friendly staff.

Christopher H.  |  Overall Experience 
Rating:
1.0

I have never been so rudly treated before the manager. I will tell everyone I know how bad they treat people there and Not go there for storage shed

Rex S.  |  Overall Experience 
Rating:
4.0

good

mark b.  |  Overall Experience 
Rating:
5.0

Great staff, very accommodating and extremely secure. Also, can’t beat the pricing for RV storage!!

RYAN F.  |  Overall Experience 
Rating:
5.0

Pro rate your charges so that if someone cancels their rental one day after it reviews they get some of the rent back especially after renting it long term

Adrian W.  |  Overall Experience 
Rating:
5.0

Staff was knowlegeable and helpful in setting up my storage unit

skot t.  |  First Impressions 
Rating:
5.0

all ways great

Timothy K.  |  First Impressions 
Rating:
5.0

thank you

Robert C.  |  Overall Experience 
Rating:
4.0

The gentlemen that checked us in was very helpful.

Jaymz B.  |  First Impressions 
Rating:
5.0

Great service

Zack S.  |  Overall Experience 
Rating:
5.0

the experience was good during the rental time.

Mathew B. S.  |  Overall Experience 
Rating:
5.0

The people at the Ogden location were awesome Very helpful, and answered every question i had to the best of their ability. My issue was with another site

Andrew N.  |  First Impressions 
Rating:
5.0

Very easy to use and reasonable pricing

Christina M.  |  Overall Experience 
Rating:
5.0

This site was always clean and the staff was always helpful. They were accommodating with refunding my rent when I moved out a day after my payment has processed.

AMANDA J.  |  Overall Experience 
Rating:
5.0

Trailer was exactly what I needed and worked great. The staff on both ends of my trip were very nice and helpful. Wonderful experience

Zack S.  |  First Impressions 
Rating:
5.0

You have a very friendly and helpful staff. You treat people with respect and that is much apprciated. Thank you for your help. HAPPY HOLIDAYS!!

Linda Z.  |  Overall Experience 
Rating:
5.0

I wish I remembered his name. The man with the beard and reddish hair. He was just fabulous. One of the kindest employees I’ve seen and he’s so SO helpful. Thanks UHaul. Excellent job.

Brittanie D.  |  Overall Experience 
Rating:
5.0

Well organized and maintained, but keep an eye out for squatters

DONALD S.  |  Overall Experience 
Rating:
5.0

Thank for always have a wonderful facility and wonderful staff! You know what customer service is all about!

SHARON S.  |  Overall Experience 
Rating:
1.0

The bookkeeping system for rental is horrible!! We had to fight every month about payments. We had 2 two units started on different days so payments never got posted correctly.

Tracey P.  |  Overall Experience 
Rating:
5.0

Very fair and easy to work with employees.

Gary M.  |  Overall Experience 
Rating:
4.0

..

Mary M.  |  Overall Experience 
Rating:
5.0

Daniel was so helpful, and made our experience so welcoming and enjoyable.

Patricia W.  |  Reservation 
Rating:
5.0

Very helpful when I went in.

shanel a.  |  Overall Experience 
Rating:
5.0

The employs that helped me were knowledgeable and friendly. when I needed to extend the use of the truck for another day they were very accommodating.

Paul S.  |  Reservation 
Rating:
5.0

They came through in a great time of need if it wasn't for them I wouldn't have made it thanks Uhaul

Holly B.  |  Reservation 
Rating:
5.0

We very rarely went to check on any of our things over the three and a half years that our things were in storage. Everything was in great condition when we pulled it out. Everyone was very helpful.

EMILIE L.  |  Overall Experience 
Rating:
5.0

The staff were helpful and made an effort to accommodate our needs. I have used the service at this particular store and I have been very pleased!

DEBRA D.  |  Overall Experience 
Rating:
5.0

Surely I will use your services again.

HORACE C.  |  Overall Experience 
Rating:
5.0

My experience was awsome. Daniel at the ogden store was very friendly and nice. He had great customer service skill's. I would definitely recommend this store. I will use this u-haul store again.

harmony w.  |  Reservation 
Rating:
5.0

Stop Moving storage shop kudos Toby great everything you need and everything

raymond w.  |  Reservation 
Rating:
4.0

Double code entry boxes were a little confusing

mikayla s.  |  Overall Experience 
Rating:
5.0

Clark provided exceptional customer service

Art K.  |  Overall Experience 
Rating:
5.0

While some staff members weren't on the same page as far as returns and policies, I still felt very well taken care of.

Victoria L.  |  Reservation 
Rating:
4.0

Very secure.

HOLLY S.  |  Overall Experience 
Rating:
5.0

It was convenient and very clean

Diane Z.  |  Overall Experience 
Rating:
1.0

The price was wonderful, the customer service was very helpful. However it took an hour and forty minutes before i was being serviced, by that time they told me oh sorry we are closed for the night.

Joshua E.  |  Reservation 
Rating:
5.0

extremely friendly and helpful.

Tracey P.  |  Reservation 
Rating:
5.0

very clean friendly cool great all around

Linda E.  |  Reservation 
Rating:
5.0

The person who helped me did a great job!

Steve M.  |  Reservation 
Rating:
3.0

Some staff nice, we pay monthly and use Cashier Check. There were probably only about 3 people that new how to put the check into the system. Last month account was messed up, said late but wasn't.

trevor c.  |  Overall Experience 
Rating:
5.0

Everything very good service prefect

OSCAR D.  |  Overall Experience 
Rating:
5.0

Alarms on every storage door. Peace of mind!!!!!

Ronald B.  |  Overall Experience 
Rating:
1.0

Everytime I went there always heard alarms goin off

chrysta h.  |  Overall Experience 
Rating:
2.0

Our plans changed a bit and we were going to need the truck longer and wanted to extend the rental contract to the next day (over night) and was told that we needed an additional $100.00 deposite.

Rebecca C.  |  Reservation 
Rating:
5.0

We have USED this Uhaul facility many times and have always received the best Services.

sidney j.  |  Overall Experience 
Rating:
4.0

The only concern I have is that the storage area seemed to have a few folks who appeared to be living out of their units. More staff monitoring the area would have made it feel more safe.

GAYLA JAMIE G.  |  Overall Experience 
Rating:
5.0

The lady that helped me was very courteous and friendly

CARRIE E.  |  Overall Experience 
Rating:
2.0

I tried calling numerous times and never could get through, I'd have listed as paid and then get charged a late fees.

Keith G.  |  Overall Experience 
Rating:
4.0

The AM, Heather, went out of her way to help us with a difficult situation and was very helpful. I would rate the experience with the Manager Sierra as poor as her CS and listening skills are poor.

Lori D.  |  Overall Experience 
Rating:
3.0

No complaints about anything other than there is always a wait to be helped by the staff.

Audrey R.  |  Overall Experience 
Rating:
5.0

This was my first experience when I moved to Utah. They were all very friendly and had sense of humors. They were probably glad when I left that day. Lol. I just talk, talk, talked the whole time.

KATHERINE Y.  |  Overall Experience 
Rating:
3.0

We had no problems,and were pleased with the cleanliness. The hours were inconvenient seeing that it closed at 7pm. I usually don’t get off work until 7pm. Just wish it were open later

pesi l.  |  Overall Experience 
Rating:
5.0

This was an RV stored for the winter months. I would do this each winter if space was available. Thanks so much

Paul V.  |  Overall Experience 
Rating:
4.0

A check-in mistake made by a new associate. Another associate caught and corrected it but the mistake cost us valuable time so we could not empty the truck and return it before office closed. :-(

Darrell B.  |  Overall Experience 
Rating:
4.0

Everything went well, and if I ever had questions, the staff was very helpful.

Elesha A.  |  Overall Experience 
Rating:
5.0

Thank you!

tracy g.  |  Overall Experience 
Rating:
5.0

The staff was always very helpful with a smile on their face. Thank you.

DAVE P.  |  Overall Experience 
No reviews have been submitted for this location.

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