Customer Reviews for U-Haul Moving & Storage of Orleans

2971 reviews

3636 Innes Rd   Ottawa, ON K1C1T1

(613) 824-6843

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(613) 824-6843

3636 Innes Rd
Ottawa, ON K1C1T1

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Rejean P. 
Rating:
5.0

Customer did not leave a comment.

Michel C. 
Rating:
5.0

Customer did not leave a comment.

ALANDINGBONG H. 
Rating:
5.0

Customer did not leave a comment.

REAL F. 
Rating:
5.0

Customer did not leave a comment.

Beverly C. 
Rating:
5.0

Door hinges on trailer needed lubricant but other than that this U Haul was the best I have been to in terms of customer service.

Rheal B. 
Rating:
2.0

Customer did not leave a comment.

Scott R. 
Rating:
5.0

The woman who assisted us in obtaining our vehicle was phenomenal. To be honest, we only chose U-Haul as all other trucks were booked in the city. There have been 2 other occasions in the past couple of years where we had a truck booked and walked out of the location without a vehicle due to awful service so this was a very welcome surprise.

Josh H. 
Rating:
5.0

Customer did not leave a comment.

Nicole S. 
Rating:
1.0

Horrible customer service, at the counter was great but the staff outside at return were rude, impolite and after i asked him a question he said give me 2 mins i said no problem thinking he was going to ask inside. He proceeded to walk away from me and ask a man that got there 15 mins after me hi i can help you. Then when i was shocked i went inside the lady told me i had to go back out and when i came back he shouted at me *WHYD YOU GO INSIDE* i ignored his comment and he asked again shouting. I am never coming back which sucks cause i planned on getting a self storage too.

ALEXANDRASOPHIE R. 
Rating:
1.0

I was misinformed about the size of Cargo van

EKANSH DEEPAK B. 
Rating:
5.0

The reservation of the truck was ok in Gatineau, but they didn't find our reservation for the storage. Hopefully, Chanel organized everything with Melanie in Ottawa to find us storage for the same day. The service with Melanie was excellent. Less stressfull

HELENE L.  |  First Impressions 
Rating:
2.0

Employee who unhook the trailer was rude and not helpful.

RICHARDJOSEPHHER L. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA P. 
Rating:
3.0

Nice and simple how it should be. Not like my pickup experience

Joseph V. 
Rating:
5.0

Customer did not leave a comment.

Roger M. 
Rating:
4.0

Customer did not leave a comment.

Richard G. 
Rating:
4.0

The trailer number that I was assigned at the cash was not actually there on the lot, so I had to go back inside and ask for a different trailer number. The staff was friendly and professional and was able to correct the issue efficiently.

Philip S. 
Rating:
3.0

Advise the person renting about the return information...we waited in line 20 minutes to be told to go outside and find someone to finish the transaction. We had been outside at the truck for 10 minutes prior to waiting- no one approached us....35 minutes to return a truck.....on top of a long day moving.

Mario F. 
Rating:
5.0

Staff was friendly and helpful. Great experience. Honestly can't think of anyway to have improved my experience. I'd like to say BZ to the staff at this location, thank you.

Wade P. 
Rating:
4.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Dan H.  |  Overall Experience 
Rating:
5.0

Melanie (I believe that was the desk agent's name) was suburb, very personable and friendly, extremely knowledgeable and eager to share her knowledge. Check-in was straightforward, quick, and efficient. I would recommend U-Haul on Innes to anyone and will, of course, return if ever I need a moving van or truck. Thank you. Ron

Ronald D. 
Rating:
5.0

Nothing bad to say Good service and easy access to storage

michel c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Spencer L. 
Rating:
5.0

Customer did not leave a comment.

Tracy-Lee M. 
Rating:
5.0

Can't find one thing to improve on. This store is exemplary 😊

ANDRE P. 
Rating:
5.0

Wow what an excellent service in french as well! Merci!

LYNNE V. 
Rating:
5.0

Customer did not leave a comment.

jorge f.  |  Overall Experience 
Rating:
4.0

Improve preliminary inspection

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

OHIOKALODE U. 
Rating:
4.0

When my son rented a truck for his move, when he arrived that morning, the truck was unavailable and he had to wait for one. It was suppose to have a dolly,and it was missing, so he had to go back again to get one. I rented a dozen blankets and was not informed that it was a daily rate and was charged for 3 days when I would have brought them back a day sooner had I been informed! There is a lot of stress that goes on with a move and you can't think of everything so they should inform people so there are no surprises. I was quite upset as this is a money grab that wasn't necessary. When I asked the manager she said she couldn't do anything about it because it's all electronically done!

rachel P. 
Rating:
5.0

Easy and friendly

GIRDHARI P. 
Rating:
5.0

Customer did not leave a comment.

DANIELM P. 
Rating:
5.0

Had a excellent service. Had an issue with a fuse. The man that helped me to attach the trailer pointed me in the right direction and I took the road quickly...

ERIC P. 
Rating:
5.0

Highlight that customers returning equipment don't need to line up inside and can be serviced by an attendant outside.

Sergio T. 
Rating:
5.0

Customer did not leave a comment.

ROGER M. 
Rating:
5.0

The receiving agent was courteous and quick, she put aside was she was doing to get my return completed and get me on my way.

DENIS C. 
Rating:
1.0

I did my pre online pick up as it said it would save time. I waited 30 minutes in line. There was only one persone for customer service. They were four people in line. She was also answering the phone. Took care of an employee that was checking in for work from an agency. Called the agency' for verification, signed off on paper work, talked on the phone with other U-Haul stores. There was another employee that was checking stock in the shelves by the registers and didn't even look at the line up. So much for customer comes first, more like we don't really care.

Jean L. 
Rating:
4.0

Customer did not leave a comment.

Vincent F. 
Rating:
5.0

I had to borrow a broom on site and sweep out all the rocks and drywall pieces from the trailer before taking it. The service otherwise was excellent. You just need more staff.

Ronald C. 
Rating:
5.0

The truck was ready , staff was helpful and the invoice was as expected. No surprise extra costs. I was satisfied and would rent again from the same location.

Guy C. 
Rating:
3.0

Staff was friendly and knowledgeable the only issue we had was using the Uhaul app to book the reservation and online check-in this was supposed to save time by taking photos of your drivers licence and paying in advance. That didn't save any time it actually took longer as I had to do a second transaction on my credit card to pay for the tax and had to present my drivers license and the agent took photos again. They definitely need work on the app and online check-in.

KEVINB M. 
Rating:
1.0

Customer did not leave a comment.

Arnold N. 
Rating:
5.0

Albeit it far from my home(25 mins in one direction) I'd happily return! Melanie and Eric were so gracious and helpful. They are such excellent employees and a true asset to U-Haul. The location was clean and really cool! I loved it. I hate only giving glowing reviews, if I were forced to point to a place of improvement it would be the way the parking lot is arranged with parking. It seemed a bit cramped. But, again, not an issue. Thanks team U-Haul!

Jimi R. 
Rating:
5.0

The Manager Melanie was extremely helpful and made our experience super positive.

Jason O. 
Rating:
5.0

A very run outlet with some very hard working and extremely dedicated staff. It would be nice if they were easier to get through to on the phone..that would be my only 'thing'.

MICHAELA M. 
Rating:
5.0

Everything was great, the staff and the service.Thank you!

Oleksandr P. 
Rating:
5.0

Customer did not leave a comment.

Andre L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina P. 
Rating:
1.0

What a gong show! Manager took the truck that I had rented and was not back by pick up time. Took for ever to get the keys to another truck even though we had pre-registered. We were handed the keys but not shown to the truck. When another employee started to direct us, the rental person said "they can find it". After 10 minutes of trying the key in different door locks she finally came out to help another customer and we asked and were directed to the correct truck. Even though we pre-registered check in took 1/2 hr. Truck return was smooth and easy. Overall, very unprofessional.

Janet M. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
2.0

Customer did not leave a comment.

Adam S. 
Rating:
5.0

Customer did not leave a comment.

Alain G. 
Rating:
5.0

Very courteous employees for a busy Saturday end of month. Unfortunately my dolly was not available and this should be a guarantee based on the nature of the rental. Overall satisfied.

Barbara H. 
Rating:
5.0

Customer did not leave a comment.

Frederick S. 
Rating:
5.0

Customer did not leave a comment.

Peggy O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONALD E. 
Rating:
3.0

The truck exterywas dirty, I had to clean the rear view mirrors. I never received my receipt by email. I will have to call to get it. Tsk, tsk.

Claude L. 
Rating:
3.0

Did not like waiting until nearly 6:00 the day before the trip to get final information regarding pick up time and location. Makes it look like the contract could fall apart any time.

Jean Louis B. 
Rating:
5.0

Customer did not leave a comment.

JLRONALD D. 
Rating:
5.0

I purchased the 75 dollar insurance package, at the pick up location Collingwood they said just drive into the drop off location Ottawa, and leave it. Ottawa was not busy but the attendant ran me through the gamut, blinkers, brake lights, fuel gauge, does the insurance matter at drop off any more. The driving fuel economy gauge is basically useless if the accelerator is directly linked to the gauge which it is. Every little bit of wind or hill is tied to the carbeurator which uses more gas and sets the fuel economy gauge to max. the gauge is a gimmic not a rental feature.

Jeff M. 
Rating:
1.0

Very bad customer service

MARIOROLANDO B. 
Rating:
4.0

Customer did not leave a comment.

Stephen M. 
Rating:
3.0

If you did the online checkin, you shouldn't have to wait 45 min to get thru the line to the check-in desk and then wait outside another 20 mins to get your rental. Their should be a line for online check-in. Your paperwork should be ready. One signature and go, if needed. I rented a trailer, but I could see all the van / truck returns being cleaned holding up the line. Maybe the staff should be in 1-2 hours early on busy days to have everything ready to go.

John W. 
Rating:
1.0

You need to understand what a "reservation" means! Don't allow people to reserve trucks that don't exist! And don't call them 2 days before at 7:30 PM to say there are no trucks avalabe in the entire city! Moving is a stressful time and uhaul makes it far more stressful! I do appreciate the person who was able to find a (smaller) truck, but this added stress shouldn't be on the customer.

Patrick L. 
Rating:
5.0

Customer did not leave a comment.

JAVEN C. 
Rating:
5.0

Customer did not leave a comment.

Allan L. 
Rating:
5.0

Customer did not leave a comment.

Khalid B. 
Rating:
1.0

I had the worst costumer service in this location. First of all the line up for pick up was so long. I waste more than one hour of my time. When I mentioned to the cashier, she didn't care. She told me that she can not extend my time. If I am late even a minute, it's counting 30 minutes and I have to pay 20 dollars extra. Then the employees for pick up killed my time again and came to sanitize and swipe the uhaul at my time while I was even one hour late due to the lineup. The worst location ever. I don't recommend anyone this location.

Mohd D. 
Rating:
1.0

I reserved truck in month advance and still my location changed and i was picked 20 km from my desired location, but reason was given several booking ans month end, still i agree bcz mine is big move i rented 26' truck but the day i went on 29th of my . I requestedfor utiliy dolly and furniture dolly and the sales person said they dont have anything available. I said booked online but they said its not worked that way . I think it's digital and i belive i uhaul should update technology bc if someone renteed a truxk and they need equipment as well . So i end up with pitchy furniture dollly and i have to arrange the utility dolly and purchassed as well. But thats strange uhaul able to sell me furniture dolly for 30$ but they didn't rent me that one. Horrible experience for me so far

CHANDAN K. 
Rating:
3.0

I book a reservation for a 20' truck and they called to inform me that if I want to pick it up from Innes and returned back in barrhaven I should go to Gatineau at 10 o'clock, even my reservation was for 7:30 am and when I inform them that it's not possible. they told me that 26' truck will be available at Innes at 7:30 but I have to returned to Innes which caused more waste of time and money.

Ayoub M. 
Rating:
5.0

Thankyou again Mel. Absolutely terrific service!

ROBERTW W. 
Rating:
5.0

upon returning the trailer, the outside check in attendant was efficient and vey pleasant.

PAUL G. 
Rating:
5.0

Customer did not leave a comment.

Albert V. 
Rating:
4.0

Customer did not leave a comment.

Timothy L. 
Rating:
3.0

Staff not overly helpful very long wait times

Cedric F. 
Rating:
5.0

Excellent customer service. Prompt and efficient service. Equipment worked perfectly.

Mark C. 
Rating:
5.0

The team is very pleasant , patient and helpful.

Antoine Ricardy S. 
Rating:
5.0

Customer did not leave a comment.

Darryl P. 
Rating:
5.0

Good staff

Steven C.  |  Overall Experience 
Rating:
5.0

Great customer service and have many trucks available!

JAYATHEEPAN N. 
Rating:
4.0

The receptionist should be more specific how to get the truck. When coming back, the employee should be at the returning point (place where we leave the truck)

MARIEA C. 
Rating:
5.0

Friendly staff and helpful!!

Cynthia Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Nothing really. If your next customer has the same fast, courteous, simple service that I did, they will also be very pleased!

John S. 
Rating:
5.0

Customer did not leave a comment.

Jean D. 
Rating:
5.0

Everything was fine. Easy and rapid paper work, very good vehicle, very rapid and efficient process upon return.

JEAN-MARC D. 
Rating:
5.0

Customer did not leave a comment.

Francis P. 
Rating:
5.0

Customer did not leave a comment.

Charles L. 
Rating:
5.0

Friendly service.

Diana F. 
Rating:
5.0

Customer did not leave a comment.

Andre D. 
Rating:
5.0

Very convenient and clean. Will definitely use this again.

Shuang H.  |  Overall Experience 
Rating:
5.0

the interior dash, door handles were dusty and dirty. Not good during Covid pandemic

Hans J. 
Rating:
5.0

Customer did not leave a comment.

Thomas k.  |  Overall Experience 
Rating:
3.0

Trailer was not washed. Looked like someone went on a wet dirt raid. They had clean units on the lot.

J L. 
Rating:
5.0

Customer did not leave a comment.

Kathryn M. 
Rating:
5.0

Customer did not leave a comment.

Stoyan V. 
Rating:
5.0

Customer did not leave a comment.

Darren S. 
Rating:
4.0

Prepare the equipment for the customer. It will be excellent.

Emmanuel P. 
Rating:
1.0

The whole experience was a nightmare considering that the truck I rented 3 week prior wasn't provided to me. I was left with a 26ft truck (10ft more then I needed). The truck was quite dirty on the inside - which we needed to clean prior to leaving for our move. Cup holders broken. The gas tank was completely empty- contrary to what we were told. I have rented often and I can't say this was a pleasant rental.

NICOLE G. 
Rating:
5.0

Customer did not leave a comment.

MICHEL G. 
Rating:
3.0

We never received our emailed receipt.

bob K. 
Rating:
5.0

Customer did not leave a comment.

Ed K. 
Rating:
5.0

Just keep doing what you are doing now, and things will be just fine. A major point is the ongoing courtesy, pleasant manners and serious attitude getting things done Alan

ALLAN T. 
Rating:
5.0

Customer did not leave a comment.

Mathew C. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

I had the excellent customer service and fast service. Especially the manager Melanie Dupont she is extremely helpful and she to her work seriously. I would like to say managers like her make our experience in UHAL excellent. Thank you very much Elias

Elias N. 
Rating:
4.0

Very frustrating trying to return after hours. I made the mistake of putting key in lock box before getting milage and gas level . Needed to turn on ignition to be able to see odometer. 20$ return fee seems unreasonable. No fault of location but of corporate policy. Should just have to put key in lock box and leave without extra fee.

THOMAS K. 
Rating:
3.0

Improve your website. Arranging/securing an online reservation is cumbersome and frustrating. Having page after page of repeatedly having to click to opt-out of unnecesary and expensive add-ons is maddening; it's greedy. I came very canceling and renting from a competitor. Overall it was too much b.s., all just to go pick up a bunk bed. Next time I will just borrow my neighbor's truck instead.

Christopher W. 
Rating:
5.0

Great experience! Easy access from the loading dock to the locker. Spotlessly clean.

Phil L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Stefan S.  |  Overall Experience 
Rating:
5.0

Went above and beyond to accommodate me in a strange and urgent situation. Very thankful for all of their help.

Adam M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andre L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie L.  |  First Impressions 
Rating:
5.0

Employees very helpful and did everything to make my experience very good.

Roger B.  |  First Impressions 
Rating:
5.0

Staff made it amazing / online system sucks

Steven C.  |  First Impressions 
Rating:
5.0

Everything Melanie did was perfect. Made the whole moving experience that much better. She has that whole place on lock down.

Patrick M.  |  First Impressions 
Rating:
5.0

Very pleased with the service, convenience and cleanliness.

David S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolyn H.  |  Overall Experience 
Rating:
2.0

I got charged late fees while the money was in my account so many times. I even called last month to ask why the payment did not go through and why I had no emails, the lady helped me and tried to reprocess the payment and it still did not work. I decided to empty my unit and use another storage. The staff at the Orleans location is helpful however the general Uhaul number is useless. I will NEVER rent another storage unit from uhaul just based on the service I received.

Maxime P.  |  Overall Experience 
Rating:
1.0

This was the worst experience I have ever had with uhaul i would never recommend this company to anyone unless they love headaches would have rather paid thousands of dollars to a moving company instead. This was jus unbelievable and horrible but your quick to take your customers money.

andrea l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELISSADAWN O.  |  Overall Experience 
Rating:
4.0

Communication with staff and resolve of issues with staff was very good, except for management (Paul Parker). Received email notifications, forced to come in in-person to resolve and never got any follow up by him. Don’t know anything of him except for his name by title (pathetic leadership). However, first time dealing with latest management (Melanie) and resolved satisfactorily. Had it not been for her save, this would be the last time we use these services.

Michael M.  |  Overall Experience 
Rating:
5.0

Well done, a great facility and friendly staff.

Jim B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kseniia B.  |  First Impressions 
Rating:
5.0

Very happy experience. Have used Dymon in the past and found your facility and options more flexible.

Ted A.  |  Overall Experience 
Rating:
5.0

Great service and we’ll look forward to using your facilities in the future if the need arises. Thank you

SIMON L.  |  Overall Experience 
Rating:
5.0

Staff is amazing!

Diane P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yvonne M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wolfgang M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAFAEL P.  |  Overall Experience 
Rating:
5.0

Awesome service.

Michael B.  |  Overall Experience 
Rating:
5.0

Very professional and helpful.

Roger B.  |  Overall Experience 
Rating:
4.0

I closed out my locker 3weeks before the month was up..it would have been nice to receive some kind of rebate!!..

mike c.  |  Overall Experience 
Rating:
5.0

I have never been treated better by a team of staff collectively throughout the entire process of moving in, moving out and many truck rentals. The manager was also genuine, kind and helpful with my questions/concerns and I even witnessed him deal with a challenging customer situation in the loading bay beside me where the customer was disrespectful and he handled it professionally. I would 100% return to this location

Kevin C.  |  Overall Experience 
Rating:
5.0

Excellent service, thank you.

Denise L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick B.  |  Overall Experience 
Rating:
5.0

staff always ready to help and assists. I was very pleased by the service. Thank you.

Charles L.  |  Overall Experience 
Rating:
5.0

Wow... very impressed with the service! Facilités are beautiful, clean and very secure! The customer service was excellent.

Chantal G.  |  First Impressions 
Rating:
1.0

The Manager (Young Guy) was very disrespectful. opened my storage without notifying me and additionally treated me very disrespectfully! Not recommended at all; not only that person should not be a manager but he should not be allowed to speak with customers. Because for a customer to be treated poorly is the worst memory he or she has from that business.

Mahmood A.  |  Overall Experience 
Rating:
5.0

Great staff, very knowledgable and helpful. Thank you

Mark M.  |  First Impressions 
Rating:
5.0

Super helpful and accommodating.

Michael B.  |  First Impressions 
Rating:
3.0

There is a female employee who works only day shifts from what I have noticed.... long dark hair. She never smiles, never a pleasant welcome... does not look happy to be working. We have encountered her three times. In the beginning of my rentals she was to have the manager call me (Paul) as we first booked on line and what we booked was not available (not our fault the website was not reflective of what was available) so I told her that I wanted to have the same price of a unit t that we booked online for. She said she couldn’t authorize that and would have the manager call me. Never received a call. I called 3 times to speak to Paul and talked to the same girl 3 times she said Paul wasn’t in ... so I asked her 3 times to have Paul call me. Never got a call. I was so frustrated that I just gave up on trying... it ended up that I needed and second locker which aggravated me even more because I didn’t want my stuff all over Ottawa. Most of the staff that work there are not welcoming... there is one other girl with long dark hair who is very pleasant and always smiling and the manager Paul is very pleasant Based on my experience with that First Lady ... and other unfriendly workers And feeling very unwelcome as a customer..... Not sure if I would return or recommend the site on Innes Road in Ottawa

Garden of C.  |  Overall Experience 
Rating:
5.0

Amazing customer service Definitely recommend and will use them again.

jean-marc D.  |  Overall Experience 
Rating:
4.0

could say the service and faviliaties are really good thanks

NELSON L.  |  First Impressions 
Rating:
5.0

Little pricey...

Chris D.  |  Overall Experience 
Rating:
5.0

When everyone else were booked, UHaul saved us. The staff was calm and very knowledgeable.

DUARTE E.  |  First Impressions 
Rating:
3.0

The place is nice and clean, people seem nice when helping customers. I'm here to store stuff while trying to clean out my late mothers house. It would be nice is the mask guidelines were more closely adhered to. I have an 11 month old baby boy who was born with holes in his lungs.. I'd rather not find out if he's covid proof...

David J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jorge D.  |  Overall Experience 
Rating:
5.0

Very user friendly facility for moving in. Washrooms were spotless clean. East loading docks

Jason C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Muhemadhusein E.  |  First Impressions 
Rating:
5.0

I don’t know if we forgot instructions or if the person renting us the space but we did not get a code so when we put our goods in storage the alarm sounded snd the same happened when we removed our things. We were told only then that we had to enter a code at the door. Otherwise it was fine.

francine g.  |  Overall Experience 
Rating:
3.0

Locker was dirty. I had to clean it myself.

Michael D.  |  First Impressions 
Rating:
4.0

My only negative feedback is that there could be more support in office as each time I went in the wait was long and only one staff working.

Mary R.  |  Overall Experience 
Rating:
5.0

Regarding closing the account: I was surprise to find out that their was no pro-rata per day with U-Haul. I should of read the whole contract at the counter in front of your cashier employee before agreeing of taking the storage unit. Unfortunately its impossible to read the find print of your contract when the booking is done over the phone or at the counter. IF I MAY SUGEST, this should be clarify at the time of the booking on the phone or at the counter by your sale team, this would certainly prevent a disappointment, frustration and hard ship when money is tight. Thanks again

Germain C.  |  Overall Experience 
Rating:
5.0

Very clean facility, easy access to storage locker, nice👍

LORNEFRANK M.  |  Overall Experience 
Rating:
5.0

Awesome service and center has a excellent/friendly manager . Thanks Uhaul!

Daniel K.  |  Overall Experience 
Rating:
5.0

The manager gave me a guided tour to my storage locker and explained how to access the building and access the service doors and how to exit once completed. The facility is very clean, well laid out and the staff was very professional and personal.

Ed J.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Chantal M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose M.  |  First Impressions 
Rating:
5.0

Great staff!

Souraya G.  |  First Impressions 
Rating:
2.0

It's the lines. It takes a Lot of time to get a storage locker or to pick up a truck. When you are just buying boxes, you may have to wait for an hour. Make a self checkout or SOMETHING!

jOHN W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yvonne M.  |  First Impressions 
Rating:
4.0

Overall satisfied. One issue was that the map did not match reality and the unit we were originally assigned was a different size and we had to go back to the office to wait in line and get moved to another location. Not a huge deal, but also a bit strange. While we were waiting, the couple in front of use were clearly having the same issue. A bit strange that that if the map is wrong that it would not be corrected or at least that the staff would not know which were which even if there had not been time yet to fix the maps. Also, no apology for inconvenience, which was not necessary but would have been nice. Clean and nice facility.

Michelle B.  |  First Impressions 
Rating:
4.0

My only complaint is that monthly rates are not pro rated.

Jaime R.  |  Overall Experience 
Rating:
5.0

Very nice place to store your possessions but over $300 per month was a bit expensive and it turns out we didn't need a unit that big. But overall good experience and friendly staff

Marc M.  |  Overall Experience 
Rating:
3.0

Upset that the walk in reservation was not "Saved". I called 2 days before my check in and all data was lost i had to go the reservation process. I also couldn't check in on line I was always getting an error.. Regardless of the protection glass your staff should still wear masks... You should have a touchless pay system, pen, key pad were not disinfected after use.

Chris D.  |  First Impressions 
Rating:
5.0

Very helpful, professional, knowledgeable and helpful staff.

Ed l.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ruby B.  |  First Impressions 
Rating:
5.0

Very helpful and friendly

Barbara G.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

siobhan K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

leroy d.  |  Overall Experience 
Rating:
5.0

We are so happy we chose this UHaul franchise to store our household items between moves, the staff is very professional and courteous and the facility is spotless and well laid out, the manager is great at handling all kinds of questions from customers and he always has a smile to offer, we highly recommend uhaul for your storage needs large and small !

Mark D.  |  First Impressions 
Rating:
5.0

JUst Excellent!!!

Nelson L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna Maria S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wilma H.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

GILLES S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andre G.  |  First Impressions 
Rating:
4.0

The indoor storage space was great. The problem I had over and over again, is that I couldn’t get in. I wasted time and money when I was trying to move out, because the code was not working. I called and told them the next day, they said they will reset it,I came back after work and couldn’t get in again! There is no one to call after 7 pm. I had to wait again till the next day. Then there’s the confusing issue of 2 boxes, to punch your number into, and you have to punch in your number to the one on the left first... if you punch it in on the right before the left it will look you out- no one explained that until I got locked out- it makes no sense why it has to be that way- , anyways my number did not work in either boxes.Then I realized there’s a 3rd punch in box. There should be clear instructions. It was a very frustrating experience to go there 3 times, and be looked out all there times after getting reassurances from the staff that my code works and that I should be able to get in.

MAGIDA K.  |  Overall Experience 
Rating:
5.0

I willl use only uhaul in the future. The staff were amazing. So helpful and accommodating. I recommend them to everyone. Clean, bright and secure. I stored all of my belongings at the Innes Road location for over two years and did not have a single problem. Definitely a 5-star moving and storage facility.

kathy c.  |  Overall Experience 
Rating:
5.0

I had used other storage facilities before but when I walked into your facility, I felt like I was walking into a five star hotel. Thank you

Johanne S.  |  Overall Experience 
Rating:
5.0

Very, very clean and safe

Martha R.  |  Overall Experience 
Rating:
5.0

Would highly recommend U-Haul Orléans. Staff and management were very helpful and the facility was easy to access and very clean. Made my move a lot easier.

chris C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALI A.  |  First Impressions 
Rating:
5.0

Easy access to my locker, very clean storage facility.👍

LORNEFRANK M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vanlang N.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jorge D.  |  First Impressions 
Rating:
5.0

Good Job No Issues

Hai-Seng N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mirna K.  |  Overall Experience 
Rating:
4.0

Very accessible. Storage space was very clean.

joanne j.  |  Overall Experience 
Rating:
4.0

Good morning, You will see that I have already place a call regarding my quote on the storage in my account. During my telephone conversation last week, i was quoted 124.95 for a storage space equal or relatively close to the 15ft moving truck I rented. But. on august 29, when i brought my items, I was toll that the price was 269.95 per month with the first month free. That is not what I agreed. You can reach me at 613-446-7486 or cell 819-664-8046 Thank You

Germain C.  |  First Impressions 
Rating:
2.0

Slow Even I asked for 10x15 unit they gave me 10x10 and10x5 I booked 20’ truck they gave me 15’

Othman A.  |  First Impressions 
Rating:
5.0

Thank you u-haul all the staff excellent job storage very clean 100% I'm happy

Rolando L.  |  First Impressions 
Rating:
5.0

I will always use this facility if I need the storage within the area. Very clean and well organized.

ROLANDO C.  |  Online Move In 
Rating:
4.0

My rental trucks air conditioning wasn’t working. It was very hot and uncomfortable. Also the service is very very slow, you need to hire more people. I left the lineup because I couldn’t wait..you can’t have 1 person working, and answering phone calls and 10 people in line. Other than than that, I loved the 24 hour access to my storage unit and the fact that it’s heated in the winter...

MAGIDA K.  |  First Impressions 
Rating:
5.0

This was my first time renting a self storage space and it went really well. I had great assistance from your staff, who were friendly, thorough and helpful! Thank you!

Ottawa African Violet s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lynn S.  |  First Impressions 
Rating:
4.0

The whole process was pretty efficient. I would definitely recommend and use again if the need arises!

Lynn C.  |  Overall Experience 
Rating:
5.0

Good services. Good rates.

Joel F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corrina A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris L.  |  Overall Experience 
Rating:
1.0

This storage facility did not have any security locks available to buy. This should not happen given it's the first of the month and it's a storage facility. Security locks are pretty essential.

CHELSEY C.  |  First Impressions 
Rating:
4.0

I would have appreciate to know in advance the facility didnt have proper lock in stock and know the procedure.

Kim L.  |  Online Move In 
Rating:
5.0

Everyone at this location was super helpful and friendly! The unit was impeccably cleaning! Very convenient having the drive in unloading dock!

Shannon R.  |  Overall Experience 
Rating:
5.0

Awesome!!

KERRY K.  |  First Impressions 
Rating:
3.0

Bad experience with the Manager. Every time I needed to see a staff member, had to wait a long time in line. Staff serves one person and then disappear when there is a line of people waiting to be helped. Anyway, I'm glad I'm out of there.

Gerald G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bob C.  |  First Impressions 
Rating:
5.0

Tout simplement parfait! Bravo!!!

bruno s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julianne M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julianne M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chanel g.  |  First Impressions 
Rating:
5.0

The facility is excellent and well equipped. The washroom was really appreciated. Occasionally the line-up to see a staff member was long as the storage facility is combined with the trailer/vehicle rental business but usually if it was too busy I could return at another date.

Frank J.  |  Overall Experience 
Rating:
5.0

Was the best place for my storage ( waiting for my new condo); easy access, very clean, very secure. I would recommend this place and would not hesitate if I need any size of storage unit in the futur. Thank You U-Haul

christine n.  |  Overall Experience 
Rating:
5.0

Big Thank You to Paul. He is very professional and courteous!

kendall h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meritt M.  |  Overall Experience 
Rating:
5.0

Great place for storage or buying moving/packing supply. My storage unit was easy access and secure, very clean place. Thank You

christine n.  |  First Impressions 
Rating:
5.0

Had the pleasure to deal with Paul again. He’s the general manager of the location. Very nice, friendly and knowledgeable.

Georges A.  |  First Impressions 
Rating:
5.0

Excellent service , Facility Manager Paul was super helpfull and friendly.

Salman B.  |  Overall Experience 
Rating:
5.0

Great place, easy access and very clean

christine n.  |  Overall Experience 
Rating:
5.0

So far, so good

Lise F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Simonia S.  |  Overall Experience 
Rating:
5.0

Amazing place, secure and clean!

alejandro S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nabil F.  |  Overall Experience 
Rating:
5.0

The service was great!

chris g.  |  First Impressions 
Rating:
5.0

A little disappointed that the price for the 5x10 unit online was $5 more per month online (which I paid) than the price advertised at the entrance to the facility.

Michael J.  |  First Impressions 
Rating:
5.0

Actually, quite impressed with the cleanliness and measures that were quickly put in place for COVID that appeared to be fairly seamless given the already orderly and clean environment. I would definitely recommend and go back!

Rebecca G.  |  Overall Experience 
Rating:
5.0

Easy process from move in to move out. Would use these storage facilities again and highly recommend.

Ainslie F.  |  Overall Experience 
Rating:
3.0

Some improvements in the website when signing up is a little difficult and when you check there are items that in there that you did not selected. Signing in is hidden at the bottom in Manage you account. Also reservation is hard when I select storage to reserve and checking out I received an error, double check everything but still error. I only get through when I select rent instead of reservation. Other than that the move in is smooth and easy.

ROLANDO C.  |  Online Move In 
Rating:
3.0

3. There were mouse droppings in the storage locker. My niece complained and a staff member immediately swept our the space and replaced the poison, which had disappeared. My recommendation would be contingent on knowing the problem has been cleared up permanently.

Richard M.  |  First Impressions 
Rating:
5.0

Clean, indoor load/unload is convenient and pricing is competetive.

Manfred K.  |  Overall Experience 
Rating:
3.0

The staff need better customer training

lola l.  |  Overall Experience 
Rating:
5.0

Easy to move in. Excellent customer service.

Melanie B.  |  First Impressions 
Rating:
1.0

Manager is the worse I have ever had to deal with. Never replied to messages or emails. Never was at the office. He should not be managing the Uhaul location Never recommend location to anyone

lynn g.  |  Overall Experience 
Rating:
1.0

i canceled my membership in december and 2 months later i’m still getting bills from you guys. bad service and very bad people working for you guys at orleans location in ottawa

derick b.  |  Overall Experience 
Rating:
5.0

Paul was a great help. I couldn’t be more pleased with his service.

Carol N.  |  First Impressions 
Rating:
5.0

Very nice.

Serge D.  |  Overall Experience 
Rating:
5.0

Our experience was very positive, staff friendly and very helpful. I would definitively recommend. Thank you

terry F.  |  Overall Experience 
Rating:
4.0

We booked a 1 way drop off in Orleans from Kingston....unknown to us an error was made and they expected the truck to be delivered to Manotick....had to speak with customer relation to resolve it.

Richard F.  |  First Impressions 
Rating:
3.0

The guy at front desk did not know how to smile, he looked like he hated his job . Didn’t give help at first to find the truck.

Louise S.  |  First Impressions 
Rating:
3.0

need better explanation of security access pads

Ron L.  |  Overall Experience 
Rating:
5.0

Great

robert r.  |  Overall Experience 
Rating:
5.0

The agent was very helpful after could not get into my storage space

donna d.  |  First Impressions 
Rating:
5.0

Excellent customer service

Antoinette H.  |  First Impressions 
Rating:
5.0

I used this location to move and store my belongings over a 3 month period. I found the staff extremely helpful, patient and polite with myself, and with other clients ahead of me in the lineup.

roberta k.  |  Overall Experience 
Rating:
2.0

After being reassured that the U box would be ready we were advised there was no reservation for the Ubox . Booking number 95762682. We now have a storage until instead of a uBOX Not enough staff .

Joan W.  |  First Impressions 
Rating:
5.0

Clean facility. Helpful staff.

carol c.  |  Overall Experience 
Rating:
2.0

Just could not believe how long it took for the employees to book a storage unit, they most of them not know how and had to ask, so between them they finally after at least one and a half hour figured

Sandra G.  |  First Impressions 
Rating:
5.0

Staff was informed, helpful, friendly and professional. Location was clean and organized. Would recommend this location to anyone.

thomas B.  |  First Impressions 
Rating:
5.0

Quick and easy

Larry S.  |  First Impressions 
Rating:
4.0

The employees at the Orleans location went out of there way to accommodate us. Rachel and Kairy were extremely helpful.

Nicole L.  |  First Impressions 
Rating:
5.0

Your representative was very knowable about products and services.

Mike B.  |  First Impressions 
Rating:
5.0

The services i got from you was excellent. I will refer clients to U-Haul. Thanks Evariste

Evariste S.  |  Overall Experience 
Rating:
3.0

Wait times in line to get help really way too long. Need more front desk personal.

Rick B.  |  Overall Experience 
Rating:
5.0

Excellent customer service despite long lines. Staff was very helpful.

Lynne A.  |  Overall Experience 
Rating:
5.0

Excellent service!

hussein r.  |  First Impressions 
Rating:
5.0

Clean, immediately available, helpful staff.

Dena P.  |  First Impressions 
Rating:
4.0

It was extremely busy (which is good for you) so I ended up waiting in line for over 90 minutes. The service was great but the 90+ minute wait was the issue.

Jeffrey S.  |  First Impressions 
Rating:
3.0

It was understaffed but the guys were great there, they kept calm and was very friendly.

Shanice I.  |  Overall Experience 
Rating:
1.0

You need more staff....service extrêmement slow on sunday.

Pierre D.  |  First Impressions 
Rating:
1.0

Customer service is terrible. On a busy weekend, you knew it will be, you staff 2 emp at the desk! I waited 1 hr & 40 mins to talk to someone. All to save $ from a Corp position! Terrible client servi

alli b.  |  First Impressions 
Rating:
5.0

It was quick and easy to get everything sorted. Would recommend using them anytime

Shanice I.  |  First Impressions 
Rating:
4.0

I had good experience everything went well.

rosie w.  |  First Impressions 
Rating:
2.0

Although I got the first month free, 2 of those weeks I was not able to access because of the shut down. If it wasn’t for the exceptional service frm your manager Mike, I would change storage company.

monique v.  |  First Impressions 
Rating:
3.0

Staff at counter are friendly but you need a better system as wait times are long and if problems arise we wait even longer

Francine C.  |  First Impressions 
Rating:
5.0

Excellent service on a very busy day! Many thanks for all your help.

Tree C.  |  First Impressions 
Rating:
1.0

It was a very busy day and there were not enough employees to assist the customers causing major delays. The reservation system is archaic and unreliable. I hope I never need to use U-haul again.

Catherine H.  |  First Impressions 
Rating:
1.0

This experience was the most pathetic showing of a major company I have ever seen. We reserved 10’ truck in advance, confirmed it was there to be told only 26’ truck available and we had to pay more

sarah a.  |  First Impressions 
Rating:
5.0

Excellent team. Paul’s exceptional customer service directed us to this location! Well done sir

Denis V.  |  First Impressions 
Rating:
5.0

I have absolutely nothing bad to say about my move into the new U-Haul facility. The truck rental was smooth and the onsite staff went above and beyond to help me unload my belongings.

kathy c.  |  First Impressions 
Rating:
5.0

Very good service and very easy acces to storage unit. Beautiful faility and I was able to find everything for moving. Thank you Michael and staff

christine n.  |  First Impressions 
Rating:
4.0

N

Samantha H.  |  Overall Experience 
Rating:
1.0

Not satesfied at all.

Denis S.  |  Overall Experience 
Rating:
5.0

Fantastic experience during a difficult time. Mike, the manager made my uhaul experience a very good one. He really cares which shows. I would absolutely recommend. Thank you Mike!

David D.  |  Overall Experience 
Rating:
2.0

I am still waiting for the credit for a charge for storage that was taken from my Mastercard after I vacated the unit.

sharon B.  |  Overall Experience 
Rating:
4.0

Michael was very helpful

kevin d.  |  Overall Experience 
Rating:
4.0

The facility is under renovation so it is difficult to rate it properly but it is the best it can be considering,

Hank R.  |  Overall Experience 
Rating:
5.0

Initially I thought we were going to have a problem getting our pods loaded for delivery but the attendant went above and beyond to get a forklift operator in to load the trailer. Great service.

Richard J.  |  Overall Experience 
No reviews have been submitted for this location.

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