Customer Reviews for U-Haul Moving & Storage of Orleans

3144 reviews

3636 Innes Rd   Ottawa, ON K1C1T1

(613) 824-6843

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(613) 824-6843

3636 Innes Rd
Ottawa, ON K1C1T1

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

SCOTTANDREW R. 
Rating:
2.0

First we needed to drive over 1h30 to grab the pickup costing even more gaz more because there was nothing nearer. The cabin was filthy , smelled like an ashtray, later found there was actually an ashtray full of botched cigarettes and had foods on the floor.

Maxime P. 
Rating:
5.0

Customer did not leave a comment.

MICHELD Q. 
Rating:
5.0

easy in and out

PHILIP G. 
Rating:
5.0

La dame au comptoir m'a parlé en français. Le service a été magnifique. Quel accueil et services. Bravo !

MYREILLE L. 
Rating:
4.0

Customer did not leave a comment.

JAPSEBASTIEN D. 
Rating:
4.0

Great location for me personally Very clean Had a little issue with my door code but that didn’t cause an issue with access

FREDERICKG D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JAMIEPATRICIA B. 
Rating:
4.0

Thanks very much, guy.

Katshunga Victor D.  |  Overall Experience 
Rating:
1.0

I have never had a worse experience with a company than I have with U-haul over the past few weeks. It was one thing after another. My U-boxes were lost for a week and a half and no one even called me to let me know, it was only when I noticed that I wasn't charged for 3 boxes that I realized that two had gone missing... They are suppose to arrive on Monday, but given that they haven't even left Ottawa yet, I don't think theres a chance that they'll be here on time. The whole ordeal has been awful and stressful and it seems like U-Haul is the most unprofessional, unorganized, crappy company. I would rate my experience a 0/5. The thing that the next customer can do to have a better level of service is to use a different company.

TOBIASGREY FREDE D. 
Rating:
5.0

Great experience. The staff at 3636 Innes Rd Orleans ON is very friendly and accommodating. They went above and beyond what I was expecting. I recommand this location to everyone.

Mohcine C.  |  First Impressions 
Rating:
5.0

The lady at the desk was exceptional, thank you.

RACHELLE G. 
Rating:
4.0

Customer did not leave a comment.

ALLAN M. 
Rating:
5.0

Customer did not leave a comment.

Nathalie G.  |  Overall Experience 
Rating:
5.0

A week of hell..!!! Everyday I would receive a call to change my pickup location , 5 times.!! Very hard to plan à moving,, should get some credit back, cause have to worry everyday

Richard G. 
Rating:
5.0

Kailey was very friendly and helpful with all my questions while I was moving into the storage unit. 10/10

Colton G.  |  First Impressions 
Rating:
5.0

Friendly and professional; the associate who accepted my return was excellent!

ANTHONY D. 
Rating:
4.0

Customer did not leave a comment.

BERTRAND M. 
Rating:
4.0

Customer did not leave a comment.

Keith N. 
Rating:
4.0

Customer did not leave a comment.

Kisa G. 
Rating:
5.0

Customer did not leave a comment.

ken H. 
Rating:
5.0

Customer did not leave a comment.

Marc D. 
Rating:
4.0

Customer did not leave a comment.

FAHMI A. 
Rating:
5.0

Usually I use uhaul for my moving or carry my heavy load, which I can't use my own car, and really it's fun, butThis time vehicle was sound terrible when I wanted to turn. Special with my load. So scary. I thought any moment car will collapse, and break also feel wasn't right. Anyhow I hope next time I am not going to this crazy experience.

HAMED S. 
Rating:
5.0

Good location spacious. Nothing negative to say

LAURAKELLY L. 
Rating:
4.0

Customer did not leave a comment.

Jack V. 
Rating:
5.0

Also rented an appliance dolly which made things much easier.

FREDERICKR D. 
Rating:
5.0

Customer did not leave a comment.

MARIO L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARCJ R. 
Rating:
1.0

Don't call customers the day before their reservation and cancel their booking because you guys are overbooked. Very poor scheduling.

MOUAD N. 
Rating:
3.0

Customer did not leave a comment.

GABRIELYIMENU T. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Maybe a little disorganized. I brought back the trailer the next day. A week later I got a call asking when I was gonna bring it back. Maybe check the lot before making calls like that.

PIERRE G. 
Rating:
5.0

Customer did not leave a comment.

PETER P. 
Rating:
5.0

Customer did not leave a comment.

Stephanie C. 
Rating:
5.0

Customer did not leave a comment.

Patti M. 
Rating:
4.0

Limit the waiting time to be serviced

ALAIN V. 
Rating:
5.0

Customer did not leave a comment.

Linda L. 
Rating:
2.0

Not very happy with U-Haul.

TAY G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gregg O. 
Rating:
3.0

Be more open and honest about renting a truck one way. Was not made aware of the limited inventory for one way moves. Thankfully the clerk on the day of pick up went out of her way to make sure I had access to a truck.

James S. 
Rating:
4.0

not everyone has data on their cellphone,,returning a truck after hours is impossible unless you have access to someone elses device

MARK C. 
Rating:
3.0

Wasn't prepared to give me final bill when I dropped off equipment now have to wait for e bill

Barton C. 
Rating:
5.0

Customer did not leave a comment.

DANIELR F. 
Rating:
4.0

It took a while for the truck to be dropped off. It was busy but it seemed a little disorganized in the business.

Melodie C. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

THONG KEN L. 
Rating:
5.0

Although I have always had good experience with the U-Haul products, I find the front counter service is slow with long line-ups every time I go to rent a vehicle or trailer. The last time I went, there were several people in the line before me and it took 50 minutes to get served. A busy place like U-Haul should have a more efficient system in dealing with customer service. One suggestion would be to separate the vehicle rental service from the storage rental. Thank you.

JEANAJ M. 
Rating:
2.0

Waited over 1 hour in line to get my equipment.

Steve R. 
Rating:
4.0

Need to be more people on the desk to keep the line moving more quickly. They also left trainee staff by themselves.

Stuart F. 
Rating:
5.0

Nothing.

CARLMICHELGUY G. 
Rating:
5.0

Great service..

Sang Yol H. 
Rating:
5.0

Excellent service.

Thompson A. 
Rating:
5.0

Customer did not leave a comment.

Ivan K. 
Rating:
5.0

Customer did not leave a comment.

NICOLAIE K. 
Rating:
4.0

Lady at the return place on Speedvale in Guelph was the most helpful, cheerful, pleasant person I have met in a long long time

Stephane L. 
Rating:
5.0

drop off location staff member was extremely pleasant and helpful. Happy to go there again. :)

Glen K. 
Rating:
5.0

Quick and easy service. Had reserved online. Staff very courteous!

SEBASTIEN P. 
Rating:
2.0

Customer did not leave a comment.

BLAISE Y. 
Rating:
4.0

Keep it the promise and explain barfly about the price.

TAYEGETANEH W. 
Rating:
4.0

Customer did not leave a comment.

Nathalie D. 
Rating:
4.0

it is recommended to use mobile check in which I did but I still had to wait inline inside to retrieve the keys

Alain C. 
Rating:
3.0

The payment system was down/unresponsive, and when I wanted to pay cash because I was on a tight schedule I was told it would take 30 minutes to get the manager there to open the cash register to accept a cash payment. I also mentioned this to a family member who has used this location before, and he told me this is business as usual here. Worth fixing, because otherwise it would have been a 5 star experience. It was very frustrating. On the other hand, the cashier was pleasant and professional. the gentleman who helped with the trailer hookup was clearly an expert in his field, and had a great attitude. The location was clean and retuning the trailer was smooth. Would recommend having that helpful trailer jack thing available to people doing self drop offs though. They aren't the lightest things in the world.

Harrison M. 
Rating:
3.0

Service was slow. Only two customer at counters à it took 25 minutes to get served. One employee on training and the manager. Overall was good when I got to the counter

Jean-Marc F. 
Rating:
5.0

Customer did not leave a comment.

MATTHEWDJ M. 
Rating:
5.0

Customer did not leave a comment.

Kelsey M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERR S. 
Rating:
5.0

Vehicle had a very strong cigarette smokr odor. Triggered asthma attack requiring ventolin use. No smoking signs were prominent on vehicle....obviously difficult to enforce HOWEVER vehicle should have been thoroughly cleaned. It was hot & humid day....I had to drive with windows open. Very uncomfortable especially with Asthma.

GWENM D. 
Rating:
3.0

Attendants on front desk need more training.

DOUGLASJ R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Spencer L. 
Rating:
5.0

Customer did not leave a comment.

GODWINONYEBUCHI E. 
Rating:
5.0

You are doing great job! Thank you!

OLGA J. 
Rating:
5.0

Best location I've rented from by far for customer service and organization!! Great job :)

DAVIDNORMAN C. 
Rating:
5.0

Customer did not leave a comment.

ERIC H. 
Rating:
5.0

Customer did not leave a comment.

COLINRR L. 
Rating:
1.0

They charged my credit card saying I drove 4600 in 10 hours so apparently your Uhaul can drive over 500kmph. I've been waiting 5 days so far to get a call to refund this insane charge.

Peter D. 
Rating:
2.0

Did online check in. Had to wait to get keys. Told. Someone outside had them. No one outside. Called finally key located in truck. Ordered dolly not ready. Had to " find one". Took me 40 minutes to finally drive away. Van had " change engine oil soon" on continually. Very very poor. Return was smooth and easy.

Marc T. 
Rating:
5.0

The CSR who helped me was friendly, efficient and helpful. He made me feel much better about my U-Haul experience after being very turned off by the CSR where I picked up the vehicle.

Baron W. 
Rating:
5.0

Inside of trucks needs to be clean a little better.

ALOYSIUS F. 
Rating:
5.0

Need improvement to show employee how to deal with customers.

ABDUSSAMAD M. 
Rating:
1.0

Maintain trucks

Luc F. 
Rating:
4.0

At least one moving equipment is included to the rent aside from the truck! That would be awesome.

JJSYLVAIN J. 
Rating:
5.0

Great discussion with intake person. Outside assistant was also very good and patient.

John G. 
Rating:
3.0

Very long wait time to obtain key. Only one person working and long line of customers for both storage and vehicles.

Clive P. 
Rating:
2.0

Customer did not leave a comment.

gen M. 
Rating:
5.0

Customer did not leave a comment.

DAWITKIDANE T. 
Rating:
2.0

When we went to rent we got excellent service and the trucks were very clean. Upon returning though, u guys owed us money and that's when I got the worst service possible, after waiting 1 week to get my money back I tried to call, I was hung up on several times and on hold all day and I am not exaggerating 8 hours on my phone and my boyfriends phone to try to get through, every time we got the line we got hung up on. When we did get the line we were put on hold. Everything was supposed to be done automatically on my card and it was not the case. Thank god we kept the receipts for proof, if anyone rents make sure u keep everything.

Nancy O. 
Rating:
4.0

Customer did not leave a comment.

Barry M. 
Rating:
2.0

Poor customer service

Carly J. 
Rating:
4.0

Customer did not leave a comment.

HEMENDRASHANKAR M. 
Rating:
5.0

Lots of damage inside trailer parts falling off obviously needed to be repaired

Robert C. 
Rating:
2.0

Issues with booking, changed location of pickup without notifying me. Changed location of drop off.

CHELSEADIANA LIL G. 
Rating:
5.0

Customer did not leave a comment.

Jordan P. 
Rating:
4.0

Customer did not leave a comment.

Derrick C. 
Rating:
5.0

Customer did not leave a comment.

Daniel V. 
Rating:
1.0

I was the first person in the line. The 2 customer service staff members were talking between themselves. I felt that I was being ignored, or worse, I felt like I was just another annoying customer. Frustrating! Finally, one of the customer service agents looked up and asked how they could help.

Timothy S. 
Rating:
5.0

Have a Jack available to pick the trailer off the truck during off hours! Otherwise all good!

David S. 
Rating:
5.0

Customer did not leave a comment.

HELENE B. 
Rating:
4.0

Customer did not leave a comment.

MRJOSEE B. 
Rating:
1.0

Have people show up on time to open the place when you say it's going to open.

TIMOTHYA P. 
Rating:
5.0

Customer did not leave a comment.

Hans J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hans J. 
Rating:
5.0

Customer did not leave a comment.

RICHARDFRANCOIS T. 
Rating:
3.0

Service was great but the guy who we returned the vehicle to was rude.

John H. 
Rating:
5.0

Customer did not leave a comment.

Alex S. 
Rating:
5.0

Great drop off service

David S. 
Rating:
5.0

Customer did not leave a comment.

TRAVISDAVID A B. 
Rating:
5.0

Please email me the receipt

GEORGEMOGAMBI T. 
Rating:
5.0

Excellent U-Haul location with terrific staff, very clean and organized layout and the 9' van we rented was in great shape and perfectly clean. Will definitely go to this location again when a rental is needed.

Hugh C. 
Rating:
1.0

Customer did not leave a comment.

Daniel L. 
Rating:
3.0

Customer did not leave a comment.

Shani G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wolfgang M.  |  Overall Experience 
Rating:
4.0

Extremely difficult to get in touch with. Probably more and better trained staff needed.

Jean S.  |  First Impressions 
Rating:
4.0

Their employee Melanie was a breath of fresh air when it comes to service staff. She was genuinely interested in our satisfaction.

Steve R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

michelle j.  |  Overall Experience 
Rating:
5.0

The reservation of the truck was ok in Gatineau, but they didn't find our reservation for the storage. Hopefully, Chanel organized everything with Melanie in Ottawa to find us storage for the same day. The service with Melanie was excellent. Less stressfull

HELENE L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dan H.  |  Overall Experience 
Rating:
5.0

Nothing bad to say Good service and easy access to storage

michel c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jorge f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andre L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peggy O.  |  Overall Experience 
Rating:
5.0

Good staff

Steven C.  |  Overall Experience 
Rating:
5.0

Friendly staff and helpful!!

Cynthia Q.  |  Overall Experience 
Rating:
5.0

Very convenient and clean. Will definitely use this again.

Shuang H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas k.  |  Overall Experience 
Rating:
5.0

Great experience! Easy access from the loading dock to the locker. Spotlessly clean.

Phil L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Stefan S.  |  Overall Experience 
Rating:
5.0

Went above and beyond to accommodate me in a strange and urgent situation. Very thankful for all of their help.

Adam M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andre L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie L.  |  First Impressions 
Rating:
5.0

Employees very helpful and did everything to make my experience very good.

Roger B.  |  First Impressions 
Rating:
5.0

Staff made it amazing / online system sucks

Steven C.  |  First Impressions 
Rating:
5.0

Everything Melanie did was perfect. Made the whole moving experience that much better. She has that whole place on lock down.

Patrick M.  |  First Impressions 
Rating:
5.0

Very pleased with the service, convenience and cleanliness.

David S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolyn H.  |  Overall Experience 
Rating:
2.0

I got charged late fees while the money was in my account so many times. I even called last month to ask why the payment did not go through and why I had no emails, the lady helped me and tried to reprocess the payment and it still did not work. I decided to empty my unit and use another storage. The staff at the Orleans location is helpful however the general Uhaul number is useless. I will NEVER rent another storage unit from uhaul just based on the service I received.

Maxime P.  |  Overall Experience 
Rating:
1.0

This was the worst experience I have ever had with uhaul i would never recommend this company to anyone unless they love headaches would have rather paid thousands of dollars to a moving company instead. This was jus unbelievable and horrible but your quick to take your customers money.

andrea l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELISSADAWN O.  |  Overall Experience 
Rating:
4.0

Communication with staff and resolve of issues with staff was very good, except for management (Paul Parker). Received email notifications, forced to come in in-person to resolve and never got any follow up by him. Don’t know anything of him except for his name by title (pathetic leadership). However, first time dealing with latest management (Melanie) and resolved satisfactorily. Had it not been for her save, this would be the last time we use these services.

Michael M.  |  Overall Experience 
Rating:
5.0

Well done, a great facility and friendly staff.

Jim B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kseniia B.  |  First Impressions 
Rating:
5.0

Very happy experience. Have used Dymon in the past and found your facility and options more flexible.

Ted A.  |  Overall Experience 
Rating:
5.0

Great service and we’ll look forward to using your facilities in the future if the need arises. Thank you

SIMON L.  |  Overall Experience 
Rating:
5.0

Staff is amazing!

Diane P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yvonne M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wolfgang M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAFAEL P.  |  Overall Experience 
Rating:
5.0

Awesome service.

Michael B.  |  Overall Experience 
Rating:
5.0

Very professional and helpful.

Roger B.  |  Overall Experience 
Rating:
4.0

I closed out my locker 3weeks before the month was up..it would have been nice to receive some kind of rebate!!..

mike c.  |  Overall Experience 
Rating:
5.0

I have never been treated better by a team of staff collectively throughout the entire process of moving in, moving out and many truck rentals. The manager was also genuine, kind and helpful with my questions/concerns and I even witnessed him deal with a challenging customer situation in the loading bay beside me where the customer was disrespectful and he handled it professionally. I would 100% return to this location

Kevin C.  |  Overall Experience 
Rating:
5.0

Excellent service, thank you.

Denise L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick B.  |  Overall Experience 
Rating:
5.0

staff always ready to help and assists. I was very pleased by the service. Thank you.

Charles L.  |  Overall Experience 
Rating:
5.0

Wow... very impressed with the service! Facilités are beautiful, clean and very secure! The customer service was excellent.

Chantal G.  |  First Impressions 
Rating:
1.0

The Manager (Young Guy) was very disrespectful. opened my storage without notifying me and additionally treated me very disrespectfully! Not recommended at all; not only that person should not be a manager but he should not be allowed to speak with customers. Because for a customer to be treated poorly is the worst memory he or she has from that business.

Mahmood A.  |  Overall Experience 
Rating:
5.0

Great staff, very knowledgable and helpful. Thank you

Mark M.  |  First Impressions 
Rating:
5.0

Super helpful and accommodating.

Michael B.  |  First Impressions 
Rating:
3.0

There is a female employee who works only day shifts from what I have noticed.... long dark hair. She never smiles, never a pleasant welcome... does not look happy to be working. We have encountered her three times. In the beginning of my rentals she was to have the manager call me (Paul) as we first booked on line and what we booked was not available (not our fault the website was not reflective of what was available) so I told her that I wanted to have the same price of a unit t that we booked online for. She said she couldn’t authorize that and would have the manager call me. Never received a call. I called 3 times to speak to Paul and talked to the same girl 3 times she said Paul wasn’t in ... so I asked her 3 times to have Paul call me. Never got a call. I was so frustrated that I just gave up on trying... it ended up that I needed and second locker which aggravated me even more because I didn’t want my stuff all over Ottawa. Most of the staff that work there are not welcoming... there is one other girl with long dark hair who is very pleasant and always smiling and the manager Paul is very pleasant Based on my experience with that First Lady ... and other unfriendly workers And feeling very unwelcome as a customer..... Not sure if I would return or recommend the site on Innes Road in Ottawa

Garden of C.  |  Overall Experience 
Rating:
5.0

Amazing customer service Definitely recommend and will use them again.

jean-marc D.  |  Overall Experience 
Rating:
4.0

could say the service and faviliaties are really good thanks

NELSON L.  |  First Impressions 
Rating:
5.0

Little pricey...

Chris D.  |  Overall Experience 
Rating:
5.0

When everyone else were booked, UHaul saved us. The staff was calm and very knowledgeable.

DUARTE E.  |  First Impressions 
Rating:
3.0

The place is nice and clean, people seem nice when helping customers. I'm here to store stuff while trying to clean out my late mothers house. It would be nice is the mask guidelines were more closely adhered to. I have an 11 month old baby boy who was born with holes in his lungs.. I'd rather not find out if he's covid proof...

David J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jorge D.  |  Overall Experience 
Rating:
5.0

Very user friendly facility for moving in. Washrooms were spotless clean. East loading docks

Jason C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Muhemadhusein E.  |  First Impressions 
Rating:
5.0

I don’t know if we forgot instructions or if the person renting us the space but we did not get a code so when we put our goods in storage the alarm sounded snd the same happened when we removed our things. We were told only then that we had to enter a code at the door. Otherwise it was fine.

francine g.  |  Overall Experience 
Rating:
3.0

Locker was dirty. I had to clean it myself.

Michael D.  |  First Impressions 
Rating:
4.0

My only negative feedback is that there could be more support in office as each time I went in the wait was long and only one staff working.

Mary R.  |  Overall Experience 
Rating:
5.0

Regarding closing the account: I was surprise to find out that their was no pro-rata per day with U-Haul. I should of read the whole contract at the counter in front of your cashier employee before agreeing of taking the storage unit. Unfortunately its impossible to read the find print of your contract when the booking is done over the phone or at the counter. IF I MAY SUGEST, this should be clarify at the time of the booking on the phone or at the counter by your sale team, this would certainly prevent a disappointment, frustration and hard ship when money is tight. Thanks again

Germain C.  |  Overall Experience 
Rating:
5.0

Very clean facility, easy access to storage locker, nice👍

LORNEFRANK M.  |  Overall Experience 
Rating:
5.0

Awesome service and center has a excellent/friendly manager . Thanks Uhaul!

Daniel K.  |  Overall Experience 
Rating:
5.0

The manager gave me a guided tour to my storage locker and explained how to access the building and access the service doors and how to exit once completed. The facility is very clean, well laid out and the staff was very professional and personal.

Ed J.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Chantal M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose M.  |  First Impressions 
Rating:
5.0

Great staff!

Souraya G.  |  First Impressions 
Rating:
2.0

It's the lines. It takes a Lot of time to get a storage locker or to pick up a truck. When you are just buying boxes, you may have to wait for an hour. Make a self checkout or SOMETHING!

jOHN W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yvonne M.  |  First Impressions 
Rating:
4.0

Overall satisfied. One issue was that the map did not match reality and the unit we were originally assigned was a different size and we had to go back to the office to wait in line and get moved to another location. Not a huge deal, but also a bit strange. While we were waiting, the couple in front of use were clearly having the same issue. A bit strange that that if the map is wrong that it would not be corrected or at least that the staff would not know which were which even if there had not been time yet to fix the maps. Also, no apology for inconvenience, which was not necessary but would have been nice. Clean and nice facility.

Michelle B.  |  First Impressions 
Rating:
4.0

My only complaint is that monthly rates are not pro rated.

Jaime R.  |  Overall Experience 
Rating:
5.0

Very nice place to store your possessions but over $300 per month was a bit expensive and it turns out we didn't need a unit that big. But overall good experience and friendly staff

Marc M.  |  Overall Experience 
Rating:
3.0

Upset that the walk in reservation was not "Saved". I called 2 days before my check in and all data was lost i had to go the reservation process. I also couldn't check in on line I was always getting an error.. Regardless of the protection glass your staff should still wear masks... You should have a touchless pay system, pen, key pad were not disinfected after use.

Chris D.  |  First Impressions 
Rating:
5.0

Very helpful, professional, knowledgeable and helpful staff.

Ed l.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ruby B.  |  First Impressions 
Rating:
5.0

Very helpful and friendly

Barbara G.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

siobhan K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

leroy d.  |  Overall Experience 
Rating:
5.0

We are so happy we chose this UHaul franchise to store our household items between moves, the staff is very professional and courteous and the facility is spotless and well laid out, the manager is great at handling all kinds of questions from customers and he always has a smile to offer, we highly recommend uhaul for your storage needs large and small !

Mark D.  |  First Impressions 
Rating:
5.0

JUst Excellent!!!

Nelson L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna Maria S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wilma H.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

GILLES S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andre G.  |  First Impressions 
Rating:
4.0

The indoor storage space was great. The problem I had over and over again, is that I couldn’t get in. I wasted time and money when I was trying to move out, because the code was not working. I called and told them the next day, they said they will reset it,I came back after work and couldn’t get in again! There is no one to call after 7 pm. I had to wait again till the next day. Then there’s the confusing issue of 2 boxes, to punch your number into, and you have to punch in your number to the one on the left first... if you punch it in on the right before the left it will look you out- no one explained that until I got locked out- it makes no sense why it has to be that way- , anyways my number did not work in either boxes.Then I realized there’s a 3rd punch in box. There should be clear instructions. It was a very frustrating experience to go there 3 times, and be looked out all there times after getting reassurances from the staff that my code works and that I should be able to get in.

MAGIDA K.  |  Overall Experience 
Rating:
5.0

I willl use only uhaul in the future. The staff were amazing. So helpful and accommodating. I recommend them to everyone. Clean, bright and secure. I stored all of my belongings at the Innes Road location for over two years and did not have a single problem. Definitely a 5-star moving and storage facility.

kathy c.  |  Overall Experience 
Rating:
5.0

I had used other storage facilities before but when I walked into your facility, I felt like I was walking into a five star hotel. Thank you

Johanne S.  |  Overall Experience 
Rating:
5.0

Very, very clean and safe

Martha R.  |  Overall Experience 
Rating:
5.0

Would highly recommend U-Haul Orléans. Staff and management were very helpful and the facility was easy to access and very clean. Made my move a lot easier.

chris C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALI A.  |  First Impressions 
Rating:
5.0

Easy access to my locker, very clean storage facility.👍

LORNEFRANK M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vanlang N.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jorge D.  |  First Impressions 
Rating:
5.0

Good Job No Issues

Hai-Seng N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mirna K.  |  Overall Experience 
Rating:
4.0

Very accessible. Storage space was very clean.

joanne j.  |  Overall Experience 
Rating:
4.0

Good morning, You will see that I have already place a call regarding my quote on the storage in my account. During my telephone conversation last week, i was quoted 124.95 for a storage space equal or relatively close to the 15ft moving truck I rented. But. on august 29, when i brought my items, I was toll that the price was 269.95 per month with the first month free. That is not what I agreed. You can reach me at 613-446-7486 or cell 819-664-8046 Thank You

Germain C.  |  First Impressions 
Rating:
2.0

Slow Even I asked for 10x15 unit they gave me 10x10 and10x5 I booked 20’ truck they gave me 15’

Othman A.  |  First Impressions 
Rating:
5.0

Thank you u-haul all the staff excellent job storage very clean 100% I'm happy

Rolando L.  |  First Impressions 
Rating:
5.0

I will always use this facility if I need the storage within the area. Very clean and well organized.

ROLANDO C.  |  Online Move In 
Rating:
4.0

My rental trucks air conditioning wasn’t working. It was very hot and uncomfortable. Also the service is very very slow, you need to hire more people. I left the lineup because I couldn’t wait..you can’t have 1 person working, and answering phone calls and 10 people in line. Other than than that, I loved the 24 hour access to my storage unit and the fact that it’s heated in the winter...

MAGIDA K.  |  First Impressions 
Rating:
5.0

This was my first time renting a self storage space and it went really well. I had great assistance from your staff, who were friendly, thorough and helpful! Thank you!

Ottawa African Violet s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lynn S.  |  First Impressions 
Rating:
4.0

The whole process was pretty efficient. I would definitely recommend and use again if the need arises!

Lynn C.  |  Overall Experience 
Rating:
5.0

Good services. Good rates.

Joel F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corrina A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris L.  |  Overall Experience 
Rating:
1.0

This storage facility did not have any security locks available to buy. This should not happen given it's the first of the month and it's a storage facility. Security locks are pretty essential.

CHELSEY C.  |  First Impressions 
Rating:
4.0

I would have appreciate to know in advance the facility didnt have proper lock in stock and know the procedure.

Kim L.  |  Online Move In 
Rating:
5.0

Everyone at this location was super helpful and friendly! The unit was impeccably cleaning! Very convenient having the drive in unloading dock!

Shannon R.  |  Overall Experience 
Rating:
5.0

Awesome!!

KERRY K.  |  First Impressions 
Rating:
3.0

Bad experience with the Manager. Every time I needed to see a staff member, had to wait a long time in line. Staff serves one person and then disappear when there is a line of people waiting to be helped. Anyway, I'm glad I'm out of there.

Gerald G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bob C.  |  First Impressions 
Rating:
5.0

Tout simplement parfait! Bravo!!!

bruno s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julianne M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julianne M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chanel g.  |  First Impressions 
Rating:
5.0

The facility is excellent and well equipped. The washroom was really appreciated. Occasionally the line-up to see a staff member was long as the storage facility is combined with the trailer/vehicle rental business but usually if it was too busy I could return at another date.

Frank J.  |  Overall Experience 
Rating:
5.0

Was the best place for my storage ( waiting for my new condo); easy access, very clean, very secure. I would recommend this place and would not hesitate if I need any size of storage unit in the futur. Thank You U-Haul

christine n.  |  Overall Experience 
Rating:
5.0

Big Thank You to Paul. He is very professional and courteous!

kendall h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meritt M.  |  Overall Experience 
Rating:
5.0

Great place for storage or buying moving/packing supply. My storage unit was easy access and secure, very clean place. Thank You

christine n.  |  First Impressions 
Rating:
5.0

Had the pleasure to deal with Paul again. He’s the general manager of the location. Very nice, friendly and knowledgeable.

Georges A.  |  First Impressions 
Rating:
5.0

Excellent service , Facility Manager Paul was super helpfull and friendly.

Salman B.  |  Overall Experience 
Rating:
5.0

Great place, easy access and very clean

christine n.  |  Overall Experience 
Rating:
5.0

So far, so good

Lise F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Simonia S.  |  Overall Experience 
Rating:
5.0

Amazing place, secure and clean!

alejandro S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nabil F.  |  Overall Experience 
Rating:
5.0

The service was great!

chris g.  |  First Impressions 
Rating:
5.0

A little disappointed that the price for the 5x10 unit online was $5 more per month online (which I paid) than the price advertised at the entrance to the facility.

Michael J.  |  First Impressions 
Rating:
5.0

Actually, quite impressed with the cleanliness and measures that were quickly put in place for COVID that appeared to be fairly seamless given the already orderly and clean environment. I would definitely recommend and go back!

Rebecca G.  |  Overall Experience 
Rating:
5.0

Easy process from move in to move out. Would use these storage facilities again and highly recommend.

Ainslie F.  |  Overall Experience 
Rating:
3.0

Some improvements in the website when signing up is a little difficult and when you check there are items that in there that you did not selected. Signing in is hidden at the bottom in Manage you account. Also reservation is hard when I select storage to reserve and checking out I received an error, double check everything but still error. I only get through when I select rent instead of reservation. Other than that the move in is smooth and easy.

ROLANDO C.  |  Online Move In 
Rating:
3.0

3. There were mouse droppings in the storage locker. My niece complained and a staff member immediately swept our the space and replaced the poison, which had disappeared. My recommendation would be contingent on knowing the problem has been cleared up permanently.

Richard M.  |  First Impressions 
Rating:
5.0

Clean, indoor load/unload is convenient and pricing is competetive.

Manfred K.  |  Overall Experience 
Rating:
3.0

The staff need better customer training

lola l.  |  Overall Experience 
Rating:
5.0

Easy to move in. Excellent customer service.

Melanie B.  |  First Impressions 
Rating:
1.0

Manager is the worse I have ever had to deal with. Never replied to messages or emails. Never was at the office. He should not be managing the Uhaul location Never recommend location to anyone

lynn g.  |  Overall Experience 
Rating:
1.0

i canceled my membership in december and 2 months later i’m still getting bills from you guys. bad service and very bad people working for you guys at orleans location in ottawa

derick b.  |  Overall Experience 
Rating:
5.0

Paul was a great help. I couldn’t be more pleased with his service.

Carol N.  |  First Impressions 
Rating:
5.0

Very nice.

Serge D.  |  Overall Experience 
Rating:
5.0

Our experience was very positive, staff friendly and very helpful. I would definitively recommend. Thank you

terry F.  |  Overall Experience 
Rating:
4.0

We booked a 1 way drop off in Orleans from Kingston....unknown to us an error was made and they expected the truck to be delivered to Manotick....had to speak with customer relation to resolve it.

Richard F.  |  First Impressions 
Rating:
3.0

The guy at front desk did not know how to smile, he looked like he hated his job . Didn’t give help at first to find the truck.

Louise S.  |  First Impressions 
Rating:
3.0

need better explanation of security access pads

Ron L.  |  Overall Experience 
Rating:
5.0

Great

robert r.  |  Overall Experience 
Rating:
5.0

The agent was very helpful after could not get into my storage space

donna d.  |  First Impressions 
Rating:
5.0

Excellent customer service

Antoinette H.  |  First Impressions 
Rating:
5.0

I used this location to move and store my belongings over a 3 month period. I found the staff extremely helpful, patient and polite with myself, and with other clients ahead of me in the lineup.

roberta k.  |  Overall Experience 
Rating:
2.0

After being reassured that the U box would be ready we were advised there was no reservation for the Ubox . Booking number 95762682. We now have a storage until instead of a uBOX Not enough staff .

Joan W.  |  First Impressions 
Rating:
5.0

Clean facility. Helpful staff.

carol c.  |  Overall Experience 
Rating:
2.0

Just could not believe how long it took for the employees to book a storage unit, they most of them not know how and had to ask, so between them they finally after at least one and a half hour figured

Sandra G.  |  First Impressions 
Rating:
5.0

Staff was informed, helpful, friendly and professional. Location was clean and organized. Would recommend this location to anyone.

thomas B.  |  First Impressions 
Rating:
5.0

Quick and easy

Larry S.  |  First Impressions 
Rating:
4.0

The employees at the Orleans location went out of there way to accommodate us. Rachel and Kairy were extremely helpful.

Nicole L.  |  First Impressions 
Rating:
5.0

Your representative was very knowable about products and services.

Mike B.  |  First Impressions 
Rating:
5.0

Excellent service!

hussein r.  |  First Impressions 
Rating:
5.0

Clean, immediately available, helpful staff.

Dena P.  |  First Impressions 
Rating:
4.0

It was extremely busy (which is good for you) so I ended up waiting in line for over 90 minutes. The service was great but the 90+ minute wait was the issue.

Jeffrey S.  |  First Impressions 
Rating:
1.0

You need more staff....service extrêmement slow on sunday.

Pierre D.  |  First Impressions 
Rating:
1.0

Customer service is terrible. On a busy weekend, you knew it will be, you staff 2 emp at the desk! I waited 1 hr & 40 mins to talk to someone. All to save $ from a Corp position! Terrible client servi

alli b.  |  First Impressions 
Rating:
2.0

Although I got the first month free, 2 of those weeks I was not able to access because of the shut down. If it wasn’t for the exceptional service frm your manager Mike, I would change storage company.

monique v.  |  First Impressions 
Rating:
3.0

Staff at counter are friendly but you need a better system as wait times are long and if problems arise we wait even longer

Francine C.  |  First Impressions 
Rating:
5.0

I have absolutely nothing bad to say about my move into the new U-Haul facility. The truck rental was smooth and the onsite staff went above and beyond to help me unload my belongings.

kathy c.  |  First Impressions 
Rating:
5.0

Very good service and very easy acces to storage unit. Beautiful faility and I was able to find everything for moving. Thank you Michael and staff

christine n.  |  First Impressions 
No reviews have been submitted for this location.

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