Customer Reviews for U-Haul Moving & Storage at UW of Oshkosh

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at UW of Oshkosh

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tami b. on

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Great job. Didn't even have to go into the store. It was raining and the canopy was great!

JEFF L. on

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Customer did not leave a comment.

Nancy O. on

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The vehicle leaked. Got my King size mattress wet.

Paige B. on

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Make sure online submissions link up with the store and if it doesn't CONTACT SOMEONE. Don't overbook trucks

Jesta D. on

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Linda T. on

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Ann P. on

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Woman at the counter when I dropped off was crabby and impolite. The gentleman that was there when I picked the van up was very friendly, excellent customer service.

Mike M. on

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very slow, person behind counter would take a long time to complete with customer and then go outside for 20 minutes to go thru and give them there rental, very inefficient

GARY M. on

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Need more staff. One person working the afternoon I was there was being run ragged.

Michael D. on

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Processes for check in and drop off ridiculously inefficient. Slow moving.

Sarah H. on

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bill p. on

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steven c. on

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There is a gentleman name Jody Starks. He went above and beyond his training. I enjoyed very much working with him. If he is not a manager, he should be. Thank you for everything.

JESSE W. on

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The staff was both vastly under-trained and the other staff was very rude and constantly complaining.

LAWRENCE A. on

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casper o. on

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The staff was great and helpful . I dropped of the trailer after hours , but the U haul girl there helped me park the trailer . Very good experience .

JESSE W. on

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Have enough staff to not only help with equipment, but know how to use equipment

JIM G. on

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These folks have never disappointed me.

Michelle W. on

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Vincent N. on

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First your manager was obviously having a bad day! He was rude to me! He refused to rent me a vehicle because I had no alternate number even though I have rented many times in the past. Once just last weekend. Isn't a credit card good enough for security? I do not give my friends or family's numbers to anyone without their permission. You have lost a very good customer for life! Penske rents trucks too!

MELISSA K. on

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Very friendly staff, truck was clean and easy to drive, moving experience went smooth.

Ellen M. on

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JOHN L. on

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Norm M. on

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JUSTIN K. on

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The employees are not so fast to meet you out at the return lane, under the canopy, as they have instructed customers to do. Im looking to save time & this can only be accomplished if a watchful eye is kept on the return lane, so when a customer does return, they can quickly greet you & get you on your way. Otherwise, a clean showroom, nice employees & a real nice upgrade to the building. Thank you!

Kenyon H. on

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Truck was a rattling wreck!! Loose steering!

scott m. on

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The equipment was not in good working order, the light fell out of tow dolly 50 miles into a 850 mile trip when i got to my location to pick up a car i found that one ratchet strap didn't work NOT GOOD. But i was charged for the car dolly i couldn't use, Scott Oshkosh Wisconsin

MATT S. on

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GARY K. on

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Dale Z. on

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Not drop offs fault, but I was told and charged for over 30 miles over. I didn't check miles when I left. I live less than 3 miles from pick-up. When I left my house I set the trip meter. At drop off it said 86 miles and I was told I went 131 miles. 131 miles would of got me to Green Bay. So in closing I should of checked miles on the truck before leaving because there is no way Waukesha to Oshkosh is 131 miles.

Joe M. on

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Trailer I reserved and was guaranteed was not there. Was not returned in time. Disappointed as I had to make 2 trips with smaller trailer. Not quite sure what guaranteed means

Gregory N. on

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michael c. on

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Matthew W. on

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MICHAEL G. on

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Chris R. on

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Recommendations would be to better uhaul.im disabled,im chair bound.only means of leaving my house is by my,motorized cart.due to our income we need a trailer to go places with my family.it would be very nice if uhaul had a program for people on fixed income to donate trailers to u haul.then uhaul calls us to tell me they have a trailer for us.do 2 summer comming up,ill b stuck in house 24/7 not a good feeling.thanxs triciamueller19@gmail.com address 134 west 23rd ave,oshkosh,wi.54902 or uhaul staff could know some one.

Luann P. on

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Fix the leak in the attic!!! We had lots of record albums and DVDs in cardboard boxes in the "Mothers Attic" area because that was the safest place for them to ride. It was a rainy for a few hours that day, and lots of rain leaked in and got our boxes very wet. Extremely frustrating!!! However, that was the only bad thing that happened. Otherwise our rental experience was very good.

Kenneth B. on

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well satisfied. Check in took a little longer than it should have apparently because of system issues. But that was ok

Jayne M. on

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Employees are courteous and respectful. This team went above and beyond what I expected in terms of helping me with what I needed to make my vehicle work with their equipment.

Karla S. on

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Even though I had the truck until the following day, I was nicely asked via voice message to return it earlier. When I called back ronsay I would try , the girl was extremely rude so I said I wouldn't return it early. When I came in I was told again the internet was wrong and I should return it earlier. Which I did BUT I shouldn't be treated badly because the internet gives different return times then staff. Also, painting and remodeling happening. I shouldn't have to be in that mess or smell it or listen to painter swear. Can't it be done after hours? I won't return here

JESSICA V on

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Facility would be better with motion activated lighting inside the storage units like I have seen elsewhere.

John L. on

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Steven S. on

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Very friendly and helpful staff and management. Had a little trouble finding customer door to enter but I think some construction is already under way to improve way finding. Great experience overall.

COLLEEN B. on

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Awsome team working together. I would call them again.

Colleen B on

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Very good service.The employee`s understood what I needed and they are a great working team.My move went smoothly and I was very Happy.

Brian M. on

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While the service was good, I think it's ridiculous to be charged for 5 miles over my allotment - for sure will shop other rentals next time

BOBBIE F. on

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Your rates are so ridicules and costumer service is beyond horrible. Everything I need to call it is an hour phone call. I hate u haul

Billie Jo W. on

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Customer did not leave a comment.

Adam J. on

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Just keep up the efficient, friendly work!

Jeff M. on

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General manager runs a great store here. We will be back again. A++

MICHAEL G. on

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Customer did not leave a comment.

Daniel W on

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Everything was very clean and well kept. Super friendly and helpful staff!

Kirk M. on

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Understaffed waited in line over 20 mins. Also I rented a van a got truck not happy

JAY S. on

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Brahima C. on

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Make the rental procedure flexible. They would not let me switch for a pick up truck that suit well my needs. Too bad!!

Kim S. on

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Even though they were very busy, they were fast and friendly.

Patty C. on

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Customer did not leave a comment.

Thomas D on

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Received fast, professional, courteous, and helpful service. Rates are very reasonable and an excellent location. Very, very clean.

Jason B. on

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Customer did not leave a comment.

DUSTIN S. on

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Not make it so tough to price match. I had a quote with budget much cheaper, but was told because I left with truck already they would not match even though agent told me to call in for match when I got home instead of before I took truck. I ended up paying an extra $130 because of this. Very disappointed in that part.

aavier M. on

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Marie H. on

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Everyone was very friendly & made sure we had a truck at last minute notice!

Larry K. on

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Service rep was the only one working and there were several people waiting....however, he did an awesome job and was very professional and courteous!

mark h. on

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Customer did not leave a comment.

Christine L on

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Wonderful, helpful friendly staff!

SUNNIE N on

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I did not get the unit that I reserved. This is the first and LAST experience with UHaul

SUSAN B on

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I Due to the Labor Day holiday I was not able o turn my key in until sept 11 the autopay took out the full payment on Sept 6 a partial refund would have been appreciated.

PETER H on

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The third floor, where I have 2 lockers, is not air conditioned at the present time. It was hot and humid. This needs to be fixed. I have a piano i am storing and many books.

MICHAEL S on

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The only company that waited until after my payment was over due. To send me an email. 20 extra dollars a month bend me over why don`t ya. I will never ever get another storage threw uhaul.

LOUISE W on

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Very clean facility and conveniently close to the UW-Oshkosh campus!

MAEGAN B on

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Handled issues quickly, thanks Scott for all your help!

MARK M on

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Nice, new facility.

james k on

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The only issue I had was trying to schedule pick up. Every time I call Oshkosh there is no answer, then I would get a corporate

OLIVIA K on

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Staff was very friendly and informative and helpful

MATTHEW B on

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Very helpful staff

DEVIN M on

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Great experience as customer.

AGNES P on

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The staff was great from the beginning to the end. They were polite, helpful and their knowledge of the procedures were great. They worked as a team.

MARK M on

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Staff was very helpful. I also got a 10% discount that I didn`t know that I had coming.

MARGIT D on

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Very good customer service. Courteous and helpful.

RICHARD M on

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Brand new customer to U Haul Storage, Ohio Street, Oshkosh, WI but very pleased with the service and support to date.

KATHY O on

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Very helpful

Stuart C on

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The staff was great and I recommend them.

STEVEN S on

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Very good experience.

HANK Z on

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great service

JAYNE L on

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It was freezing.We had no idea we could adjust the heat until our last night. We ran a give a kid a gift out of our locker,we could have used the heat,lol. Other than that,great service!

DIANE F on

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While I thought I had made it clear that my unit was NOT to have an additional UHAUL lock attached, I went to my unit today and what should I find??? I am very displeased!!!!

Holly A on

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I wasn`t there to get the contents. I think the Oshkosh people are great but UBox in general is not. I had a horrific experience with scheduling things and I will not use them again.

Paul F on

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Great service at a great price

ANTHONY N on

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service was great

ANDREA H on

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Incompetent employees, managers that lie about refunding money due to the errors of employees, water damage in the storage unit, furniture and an elliptical ruined

Tammy K on

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When we picked our box up and returned it the staff was very helpful and nice. Great experience.

RENEE B on

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I have been using this u haul for years with numerous mistakes with the staff there. Great employee changes! Thank you!

Reidun B on

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The staff was not informative or friendly. We had miscommunication between the call center and our store location causing us to have one box less than we ordered.

CHARLES M on

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They were very helpful in what I was looking at to rent. They even gave me what I need in in size at an affordable price for the short time that I need it. Very much recamendable

Ann S on

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Austin and all the guys were great - very helpful and courteous.

GEOFF H on

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was told I had the truck for over 1 day and I return the truck before it was time.

RICHARD L on

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It was a great place and clean

MARCIE C on

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That 1 staff that helped me was very nice, I have noidea who the other guy was but he was rude. I still don`t have my access card because they could not get it to work. Took over 1 hr for paperwork

REBECCA C on

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Indoor storage area fine. Terrible ¬doorway, impossible to push carts over. Outside COVERED WITH SPIDERS! It is nature but needs some effort to keep them clear from the main areas.

MICHAEL F on

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great sevice all around varry helpfull employes

JUSTIN H on

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My location stopped delivering without notify the customers bad taste in my mouth

SARAH D on

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Very good experience. Everyone was helpful.

KAREN P on

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They had only 1 CDL driver who quit. I waited 2 weeks for the store to get someone to pick up the u-box. The manager was trying. they really should have multiple CDL drivers. Two weeks unacceptable!

DAVID D on

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Napa guy had no idea he was dropping off the uBox. Was nor delivered to my residence. Had to take ay off from work to go unload.

ADRIAN K on

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The box was clean but had many broken beams.

GARRETT K on

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Danielle Carigan was the most helpful person I have ever worked with in any customer service business. Very knowledgeable and worked very hard to see that every need was met.

ERIK K on

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Adam went above and beyond to help me out in a time of need. Great management skills.

JACKIE A on

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very satisfied with the services

PATRICK A on

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Every person I dealt with was professional and courteous and I would absolutely recommend the ubox service!

ADRIAN K on

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Everything was great but structurally the.U-box had cracked supports and other flaws.

DIANE S on

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daielle, who picked up and delivered my pods was great to work with

NANCY I on

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Danielle was extremely professional and courteous. She called the day before to confirm and again when she was an hour away. Couldn`t be more pleased!!!

ALEXANDRA R on

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I reserved three boxes but all my furniture fit in one! UHaul called the next day to let me know I`d receive a refund for the two unused boxes. Great customer service!

KAREN H on

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Very friendly

MICHAEL R on

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Thanks for delivering on expectations

BARRY R on

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very helpful and always pleasant staff

ERICA L on

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they were fast and very helpful

JEAN J on

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Ridiculous to have to pay $5 for extra 2 hrs of access to finish moving in. Rental facility floors filthy, rat traps present. No proration for turning in my vehicle two days early, as requested.

CHRISTOPHER M on

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Danielle did an absolutely marvelous job. She has superb coordination in moving the box. It was like watching the ballet. She deserves a raise. The box was OK.

WAYNE O on

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I want all my money Back , U-Haul was so bad for my move.... They told me $269.00 too move me to Chaicago Ill then said it will be 995.00 when I moved

SHANNON F on

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expected call be4 the pods came-did not recieve call til delivery, missed call, pods in back, now have 2 haul all a block to pack NOT happy W/drop off at all.. hope pick up delivery goes better!

CATHY W on

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Although the halls are well lit, the individual units are very dark inside. Interior lighting would be appreciated and helpful.

KELLIE B on

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It is rare to have someone at the Oshkosh store answer their phones. U-haul should prorate storage unit payments.

BARBARA N on

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Danielle was very professional and helpful.

DAN S on

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Danielle did a great job.

CARSON F on

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Restrictions on delivery dates caused me to incur an additional month of rent charges. One lock hinge was broken off. Doors were difficult to close and lock due to screws coming out.

JADALIA B on

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Did not receive boxes on time 1 box was not leveled box not picked up on time not shipped to PA on time, over charged quoted charges still waiting for credit and charged additional storage month fees.

APRIL F on

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The store is always busy for the location it is in, but the staff is very nice.

CHRISTINA B on

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The gentlemen at the store were very friendly and courteous, and extremely helpful.

PETER M on

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Total rip off.Will never use again Recomend that no one ever use them Was lied to many times.I was told it would take 3 days to move my boxes,17 days later my boxes showed up.

RALPH B on

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Friendly helpful staff.

KIM V on

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You found us 1st floor storage after starting on the 2nd level. That would have been a real negative. Thanks! Kim Van Osdol

WAYNE O on

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turn out good

BARBRA S on

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despite a large number of customers and only one U-Haul employee, I was treated with kindness and respect.

TONY T on

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The staff were very helpful and professional.

SARAH D on

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The facility looks well-maintained and secure, which is very important to me. The employee who helped me showed me several options.

DON S on

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Totally a good overall experience. Adam was very helpful.

GINNY M on

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We had a great experience with U-haul. I would highly recommend the facility.

APRIL F on

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Great customer service!

DANIEL S on

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Friendly people, manager gave us a ride back to the airport saving us a long walk. We were in a hurry to take off before they closed the airport for the airshow so the ride helped us greatly.

BRIAN W on

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Everything went excellently, Thank You!

JAMES M on

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Great product! I was moving my son and needed 30 days between moving days. The U-Haul rep. suggested the U-Box, which saved me about a hundred $.

GINNY M on

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I have had good experience with U-Haul. The truck met our needs. The storage unit is the right size and very easy to get to.

ALICIA B on

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There were many issues when first ordering the uboxes and a few billing issues, but when that was all taken care of and I was able to deal directly with the Oshkosh location, everything went smoothly.

ERIC E on

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DAWN D on

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Delivery and pick up was timely, staff was helpful and friendly

DENISE C on

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The gentleman at the counter was not friendly. We were informed that we had to buy the U-haul lock at $13. The customer should be informed of that when we calling to rent the locker.

VERONICA F on

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Very easy to rent equipment and easy to store with the help of the carts that were available. Wish it was all on bottom floor however or a ramp

CORI W on

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good thank you

SARAH T on

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Uhaul messed up my reservation and gave me a Ubox which wasn`t what I ordered. I had to fill it on uhaul grounds.

DAVE H on

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Only issue I had was when calling to rent box I gave a detailed escription of items to move in and the box I was recommended was significanly smaller than needed.

KELLIE B on

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Need a U-haul climate-controlled storage place in Appleton, WI. Please. Thank you.

KIRSTEN B on

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The people that work there are superior in knowledge and assistance--highly recommended!!!A+ Manager

DANIEL J S on

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The security tag was removed by Oshkosh staff prior to my retrieval. Though my property was accounted for, this is bad practice that would open Uhaul up to potential liability.

CHAD R on

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Well maintained and freindly staff, very convienient central location, well worth the extra $$$.

CLAUDE C on

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Very pleased. Would use Uhaul again.

ROBERT V on

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Danielle was very friendly and willing to work with us.

ELEANOR C on

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I was not present for the move, I was in California, therefore I trusted Uhaul to do a great job as always. Danielle was great and your office was very helpful.

CLAUDE C on

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Easily accessible and clean.

ALISON B on

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The staff were extremely helpful in getting us the box at a time that was most convenient for us, we really appreciate how flexible they were.

KELLI W on

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Door on the second u-box didn`t close properly. We struggled to get a lock on the box.

CHAD R on

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Staff was very friendly, helpful and knowlageable! The walkways were clean and free of debris. Its a bit more, but I feel lie I made the right choice, Good service, the Oshkosh location rocks!

ERIC B on

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very pleased w/ both the facility the assistance we received from the staff we`ll be back thanks

JIM S on

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I need not receive what I ordered. Was not informed about the lack of availability of the product I desired. I only accepted the Ubox out of desperation.

JEFFERY A on

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This has been one of the most disappointing moves I have ever made. You Failed me!! BIG TIME call me!!!

DENISE G on

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Great experience!

MARGO T on

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Danielle was great

DENISE G on

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Great

ERV S on

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Very impressed by the Oshkosh U Haul. I used a U-Box that stayed in storage there. The load and unload was made very easy by the helpful staff.

CRYSTAL H on

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The customer service was good at this location. One concern I had about my u-box broken bottom latch was not resolved before it was shipped. It is possible I would not recommend U-Box to a friend.

DUANE R on

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Everything was just fine we already know the u-boxes are at there destination. Way ahead of time.

LYNN H on

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This storage facility was in disrepair, the roof leaked all over my property, climate-control was a joke, and it was completely dirty!

ANTHONY T on

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No communication, did not ship ontime, no answerer the freaken phone!

LEAH B on

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The people who work at this Uhaul location are fantastic!! In fact because they were so great I started using Uhaul`s for warehousing needs in other locations as well.

KATHLEEN K on

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I was very impressed with my experience with U-Haul in Oshkosh. I would highly recommend this facility to anyone. Thank you to the staff!

ANGELA B on

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Thanks for all your help!

ERIC B on

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Very pleased w/ the check-in move in. Thanks

DYLAN C on

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The guys here were the best U Haul guys I have every worked with, and I`ve moved a lot. They were knowledgeable, on their game, responsive, and intelligent. It was a pleasure.

JOSE N on

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Helpful. Sometimes hard to have a phone call answered, though.

EMILY C on

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Staff were friendly and very helpful. I highly recommend this facility for storage.

JIM S on

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Did not receive delivery of storage box. Did not receive the product requested. I will not use Uhauls services nor recommend them to anyone.

CONNIE Z on

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Delivery was within the time frame specified. Agent was friendly and behaved in a professional manner. She showed us how to operate the ubox and answered our questions.

LURTON B on

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I`ve just rented the space so I can`t make any useful comments