Customer Reviews for U-Haul Moving & Storage of Oshkosh

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Oshkosh

Overall rating:

Reviews without text are currently hidden. Show them

Marie H. on

Rating:

Everyone was very friendly & made sure we had a truck at last minute notice!

Larry K. on

Rating:

Service rep was the only one working and there were several people waiting....however, he did an awesome job and was very professional and courteous!

mark h. on

Rating:

Customer did not leave a comment.

MICHAEL G. on

Rating:

Customer did not leave a comment.

Rich F. on

Rating:

I really like the (Oshkosh) location that I used, and I've used it more than once because of how well it's run. All the boys seem to work very well together there. My Saturday when I run my truck I was running late and one of the employees called to make sure it was everything was all right and I told him that was and I really thought that was thoughtful on their part. So again I really like the Oshkosh location on Ohio Street it's very well-run.

Kevin B. on

Rating:

Great customer service.

Austin A. on

Rating:

Fast and friendly service. Would recommend.

THOMAS H. on

Rating:

The cargo van that I rented was awesome. Makes me almost wanna buy one for myself.

nancey o. on

Rating:

Customer did not leave a comment.

ADELE O. on

Rating:

Customer did not leave a comment.

joseph p. on

Rating:

Customer did not leave a comment.

Robert S. on

Rating:

Customer did not leave a comment.

Eric D. on

Rating:

Very simple drop off, no problems.

Theresa E. on

Rating:

Store opened an hour late. Had to wait for truck.

tom k. on

Rating:

Customer did not leave a comment.

lori g. on

Rating:

My moving experience was one for the books. Everything that could have went wrong, went wrong with my move. It was like we were in the Planes, Trains, and Automobiles movie. Lol. However, the one thing that really sticks to my mind is how the store manager treated me. He had compassion for someone he didn't know, and it showed. I can't even begin to explain how the store Manager Jody S went above and beyond for me. He is truly a great man. And he is definitely an asset to the company. If it wasn't for him, I don't know what I would have done. Jody, I want to thank you again for all your kindness.

Jonathan W. on

Rating:

Pick up and drop off were both really busy and took a while

jim n. on

Rating:

Nice doing business with you

Austin S. on

Rating:

Location was incredible short handed.There were three people working there, one of which had no access to a computer and was new. The second was also new and was inexperienced. There was only one gentleman who would help processes any transaction and he was swamped. This location desperately needs additional help on busy days like saturday's. overall it was a unsatisfactory experience but i felt bad for the one gentleman who was trying to handle this workload.

rick h. on

Rating:

Customer did not leave a comment.

TOM F. on

Rating:

The crew at this site are great.

Anthony F. on

Rating:

Jody Starks did an excellent job checking me in and hooking up the trailer to my truck Very nice experience Thank you

rick h. on

Rating:

Customer did not leave a comment.

Melinda R. on

Rating:

Customer did not leave a comment.

RUSSELL B. on

Rating:

awesome service the male working on Sunday morning was very helpful.

sally h. on

Rating:

Everything was outstanding!

levi G. on

Rating:

Please maintain a professional performance over the phone, did not appreciate being woke up and called at 730 in the morning to answer the phone and be addressed "yeah, is this ****". Introducing yourself when calling from a business should be a standard practice. Also when there were other problems with the billing, the manager said they would call back. It's been 8 days. Still waiting for the partial refund I was told that was coming back to me and still have not seen it. Very frustrating. The experience was less than pleasant from start to finish is.

James V. on

Rating:

The online reservation process was quick and easy. The truck was set and waiting when I arrived, Scott James was very friendly, professional and quite helpful in getting me on the road. Upon my return the check process couldn't have been faster or friendlier. I highly recommend this facility to the Oshkosh area. Thank you very much. Jim.

JAMES D. on

Rating:

The manager Crystal or area manager who ever she is, unfriendly and not a good PR person....I own a business wouldn't have her be the face of my business...

RORY A. on

Rating:

Customer did not leave a comment.

Sarah A. on

Rating:

Customer did not leave a comment.

michael m. on

Rating:

My gas tank wasn't completely full and so when I filled up I had to finish filling up what wasn't already in there.

edward t. on

Rating:

I would make sure that when Uhaul has clients call in to get information to have them fully informed about what they are paying for. A full disclosure would be much appreciative.

mark g. on

Rating:

Very friendly staff when picking up and when returning the van. I felt very welcome. Great atmosphere.

Morgan M. on

Rating:

Customer did not leave a comment.

Jeff K. on

Rating:

Customer did not leave a comment.

Angela N. on

Rating:

Customer did not leave a comment.

MALCOLM J. on

Rating:

Customer did not leave a comment.

Michelle L. on

Rating:

I had reserved my truck online and requested pick up from Berlin. They did not have the size truck I wanted (only larger ones). Online, it said I was returning it to Berlin, which was not the case. I should not have been charged mileage to and from Oshkosh. It's quite misleading and cost me additional money.

Dennis M. on

Rating:

Excellent workers Easy drop off procedure

Rebecca P. on

Rating:

Only thing that was bothersome but not bad enough to make a big deal was the smoke smell in the truck. Besides that, great experience!

justin c. on

Rating:

I was told all the wrong information and also charged due to a screw up on this locations behalf so I will never be renting a U-Haul from here again

Tim G. on

Rating:

Customer did not leave a comment.

Timothy G. on

Rating:

I tried to rent from another location online, my order was taken online but I NEVER had an agent call me regarding a change in pick-up location. Your location is not convenient for me. I should have been given an opportunity to rent from a closer location. Your facility is nice, the locations service was fine but overall switching the location on me without a call SUCKS. I am upset that u-haul made me travel to pick up the van. It was extremely inconvenient.

Nathaniel J. on

Rating:

Customer did not leave a comment.

laura p. on

Rating:

Customer did not leave a comment.

DAVID S. on

Rating:

Customer did not leave a comment.

Karla B. on

Rating:

Wonderful and helpful staff

suzanne b. on

Rating:

Customer did not leave a comment.

micheal a. on

Rating:

Customer did not leave a comment.

doug f. on

Rating:

Awesome

Paul B. on

Rating:

Customer did not leave a comment.

Robert H. on

Rating:

Customer did not leave a comment.

pam r. on

Rating:

Customer did not leave a comment.

Jennifer M. on

Rating:

Friendly staff

Jeff F. on

Rating:

Used a credit card to hold- paid with a different card. Now AFTER THE FACT told hold won't be off other card for 2-3 business days. That's BULL.....,,,,

William K. on

Rating:

Prompt service on pickup with clear explanation of rental. fast and easy-to-use drop off.

Mike S. on

Rating:

This is a minor thing. I had originally asked for a large truck and was told that there was only a 17' available. Fortunately, there was a large one when I arrived and I was able to get that. I'm wondering if I could have been contacted, knowing what I wanted originally and asked if I wanted the large one before I arrived. It all ended up great so take this as a future idea and not a criticism. Thank you.

Lisa S. on

Rating:

Customer did not leave a comment.

Cecelia S. on

Rating:

If a appliance dolly is requested it would be nice to know ahead of time that said dolly will not work with a U-Haul van. I was not charged the $10 fee but to not have one made moving alittle bit harder.

Randall Z. on

Rating:

Customer did not leave a comment.

Willis H. on

Rating:

Trailer leaked water onto boxes.

RAYMOND D. on

Rating:

Customer did not leave a comment.

Katie B. on

Rating:

Customer did not leave a comment.

steven s. on

Rating:

Fast service. Friendly.

Nakiyah E. on

Rating:

Customer did not leave a comment.

Olivia H. on

Rating:

Customer did not leave a comment.

RICHARD L. on

Rating:

Customer did not leave a comment.

LINDA W. on

Rating:

Customer did not leave a comment.

michael r. on

Rating:

Outstanding customer service and experience. Very smooth process. Thank you so much! ImagineRoad.Com - for Personal Video Biographies

Ted c. on

Rating:

Customer did not leave a comment.

darrell l. on

Rating:

They had excellent customer service.

Ron B. on

Rating:

Customer did not leave a comment.

CHERYL A. on

Rating:

Customer did not leave a comment.

Brad v. on

Rating:

Everything greatfully went fine.

William D. on

Rating:

Customer did not leave a comment.

mike d. on

Rating:

Customer did not leave a comment.

Cecilia H. on

Rating:

Customer did not leave a comment.

Thomas L. on

Rating:

Customer did not leave a comment.

Matt S. on

Rating:

I made my reservation but did not receive a call until 10 minutes before I was expecting to pick-up my trailer. Then it took 30 min to enter and re-enter my info. I just needed a trailer for 1.5 hrs. Uhaul called and said my trailer was available in Omoro but that's 20 min out of my way. I was not happy that I made a reservation but still had to enter and re-enter my info.

rodell r. on

Rating:

Customer did not leave a comment.

Nicole M. on

Rating:

Customer service was very good when I picked up and dropped off. Very friendly staff. Thank you!!

Tom L. on

Rating:

The staff and general manager did a good job to make this effort pleasant and were very good to deal with Thanks

Carissa W. on

Rating:

Customer did not leave a comment.

vickie k. on

Rating:

Used truck for a total of 26 miles. We filled the truck when done, we put in $20.00 of gas which was 9 gallons. There was NO conceivable way the truck used 9 gallons of gas for 26 miles, 2 gallons would be more accurate. That means the truck got 2.7mph. Impossible. More plausible explanation would be the truck was NOT filled when we picked it up. Salesman said" maybe your load was really heavy". NO, we emptied a very small storage unit with no heavy items. Obviously truck was NOT filled when we picked it up though they claim it was. Salesman would not deduct anything off the gas. Extremely unprofessional and deceitful business practice. What a scam they are running at this location.Will not be using UHAUL again.

NANCY H. on

Rating:

Customer did not leave a comment.

Jim G. on

Rating:

Great service

Cynthia G. on

Rating:

Have more staff. It was a very busy day, there was a glitch in the computer for my truck so they had to call IT, it took quite awhile & many people were in line behind me. The staff that was there did a great job under the circumstances tho. Also it would be easier if gas tank was full when you get truck so you don't have to figure out how much gas to put back in.

Sandy B. on

Rating:

Customer did not leave a comment.

Christine L on

Rating:

Wonderful, helpful friendly staff!

SUNNIE N on

Rating:

I did not get the unit that I reserved. This is the first and LAST experience with UHaul

SUSAN B on

Rating:

I Due to the Labor Day holiday I was not able o turn my key in until sept 11 the autopay took out the full payment on Sept 6 a partial refund would have been appreciated.

PETER H on

Rating:

The third floor, where I have 2 lockers, is not air conditioned at the present time. It was hot and humid. This needs to be fixed. I have a piano i am storing and many books.

MICHAEL S on

Rating:

The only company that waited until after my payment was over due. To send me an email. 20 extra dollars a month bend me over why don`t ya. I will never ever get another storage threw uhaul.

LOUISE W on

Rating:

Very clean facility and conveniently close to the UW-Oshkosh campus!

MAEGAN B on

Rating:

Handled issues quickly, thanks Scott for all your help!

MARK M on

Rating:

Nice, new facility.

james k on

Rating:

The only issue I had was trying to schedule pick up. Every time I call Oshkosh there is no answer, then I would get a corporate

OLIVIA K on

Rating:

Staff was very friendly and informative and helpful

MATTHEW B on

Rating:

Very helpful staff

DEVIN M on

Rating:

Great experience as customer.

AGNES P on

Rating:

The staff was great from the beginning to the end. They were polite, helpful and their knowledge of the procedures were great. They worked as a team.

MARK M on

Rating:

Staff was very helpful. I also got a 10% discount that I didn`t know that I had coming.

MARGIT D on

Rating:

Very good customer service. Courteous and helpful.

RICHARD M on

Rating:

Brand new customer to U Haul Storage, Ohio Street, Oshkosh, WI but very pleased with the service and support to date.

KATHY O on

Rating:

Very helpful

Stuart C on

Rating:

The staff was great and I recommend them.

STEVEN S on

Rating:

Very good experience.

HANK Z on

Rating:

great service

JAYNE L on

Rating:

It was freezing.We had no idea we could adjust the heat until our last night. We ran a give a kid a gift out of our locker,we could have used the heat,lol. Other than that,great service!

DIANE F on

Rating:

While I thought I had made it clear that my unit was NOT to have an additional UHAUL lock attached, I went to my unit today and what should I find??? I am very displeased!!!!

Holly A on

Rating:

I wasn`t there to get the contents. I think the Oshkosh people are great but UBox in general is not. I had a horrific experience with scheduling things and I will not use them again.

Paul F on

Rating:

Great service at a great price

ANTHONY N on

Rating:

service was great

ANDREA H on

Rating:

Incompetent employees, managers that lie about refunding money due to the errors of employees, water damage in the storage unit, furniture and an elliptical ruined

Tammy K on

Rating:

When we picked our box up and returned it the staff was very helpful and nice. Great experience.

RENEE B on

Rating:

I have been using this u haul for years with numerous mistakes with the staff there. Great employee changes! Thank you!

Reidun B on

Rating:

The staff was not informative or friendly. We had miscommunication between the call center and our store location causing us to have one box less than we ordered.

CHARLES M on

Rating:

They were very helpful in what I was looking at to rent. They even gave me what I need in in size at an affordable price for the short time that I need it. Very much recamendable

Ann S on

Rating:

Austin and all the guys were great - very helpful and courteous.

GEOFF H on

Rating:

was told I had the truck for over 1 day and I return the truck before it was time.

RICHARD L on

Rating:

It was a great place and clean

MARCIE C on

Rating:

That 1 staff that helped me was very nice, I have noidea who the other guy was but he was rude. I still don`t have my access card because they could not get it to work. Took over 1 hr for paperwork

REBECCA C on

Rating:

Indoor storage area fine. Terrible ¬doorway, impossible to push carts over. Outside COVERED WITH SPIDERS! It is nature but needs some effort to keep them clear from the main areas.

MICHAEL F on

Rating:

great sevice all around varry helpfull employes

JUSTIN H on

Rating:

My location stopped delivering without notify the customers bad taste in my mouth

SARAH D on

Rating:

Very good experience. Everyone was helpful.

KAREN P on

Rating:

They had only 1 CDL driver who quit. I waited 2 weeks for the store to get someone to pick up the u-box. The manager was trying. they really should have multiple CDL drivers. Two weeks unacceptable!

DAVID D on

Rating:

Napa guy had no idea he was dropping off the uBox. Was nor delivered to my residence. Had to take ay off from work to go unload.

ADRIAN K on

Rating:

The box was clean but had many broken beams.

GARRETT K on

Rating:

Danielle Carigan was the most helpful person I have ever worked with in any customer service business. Very knowledgeable and worked very hard to see that every need was met.

ERIK K on

Rating:

Adam went above and beyond to help me out in a time of need. Great management skills.

JACKIE A on

Rating:

very satisfied with the services

PATRICK A on

Rating:

Every person I dealt with was professional and courteous and I would absolutely recommend the ubox service!

ADRIAN K on

Rating:

Everything was great but structurally the.U-box had cracked supports and other flaws.

DIANE S on

Rating:

daielle, who picked up and delivered my pods was great to work with

NANCY I on

Rating:

Danielle was extremely professional and courteous. She called the day before to confirm and again when she was an hour away. Couldn`t be more pleased!!!

ALEXANDRA R on

Rating:

I reserved three boxes but all my furniture fit in one! UHaul called the next day to let me know I`d receive a refund for the two unused boxes. Great customer service!

KAREN H on

Rating:

Very friendly

MICHAEL R on

Rating:

Thanks for delivering on expectations

BARRY R on

Rating:

very helpful and always pleasant staff

ERICA L on

Rating:

they were fast and very helpful

JEAN J on

Rating:

Ridiculous to have to pay $5 for extra 2 hrs of access to finish moving in. Rental facility floors filthy, rat traps present. No proration for turning in my vehicle two days early, as requested.

CHRISTOPHER M on

Rating:

Danielle did an absolutely marvelous job. She has superb coordination in moving the box. It was like watching the ballet. She deserves a raise. The box was OK.

WAYNE O on

Rating:

I want all my money Back , U-Haul was so bad for my move.... They told me $269.00 too move me to Chaicago Ill then said it will be 995.00 when I moved

SHANNON F on

Rating:

expected call be4 the pods came-did not recieve call til delivery, missed call, pods in back, now have 2 haul all a block to pack NOT happy W/drop off at all.. hope pick up delivery goes better!

CATHY W on

Rating:

Although the halls are well lit, the individual units are very dark inside. Interior lighting would be appreciated and helpful.

KELLIE B on

Rating:

It is rare to have someone at the Oshkosh store answer their phones. U-haul should prorate storage unit payments.

BARBARA N on

Rating:

Danielle was very professional and helpful.

DAN S on

Rating:

Danielle did a great job.

CARSON F on

Rating:

Restrictions on delivery dates caused me to incur an additional month of rent charges. One lock hinge was broken off. Doors were difficult to close and lock due to screws coming out.

JADALIA B on

Rating:

Did not receive boxes on time 1 box was not leveled box not picked up on time not shipped to PA on time, over charged quoted charges still waiting for credit and charged additional storage month fees.

APRIL F on

Rating:

The store is always busy for the location it is in, but the staff is very nice.

CHRISTINA B on

Rating:

The gentlemen at the store were very friendly and courteous, and extremely helpful.

PETER M on

Rating:

Total rip off.Will never use again Recomend that no one ever use them Was lied to many times.I was told it would take 3 days to move my boxes,17 days later my boxes showed up.

RALPH B on

Rating:

Friendly helpful staff.

KIM V on

Rating:

You found us 1st floor storage after starting on the 2nd level. That would have been a real negative. Thanks! Kim Van Osdol

WAYNE O on

Rating:

turn out good

BARBRA S on

Rating:

despite a large number of customers and only one U-Haul employee, I was treated with kindness and respect.

TONY T on

Rating:

The staff were very helpful and professional.

SARAH D on

Rating:

The facility looks well-maintained and secure, which is very important to me. The employee who helped me showed me several options.

DON S on

Rating:

Totally a good overall experience. Adam was very helpful.

GINNY M on

Rating:

We had a great experience with U-haul. I would highly recommend the facility.

APRIL F on

Rating:

Great customer service!

DANIEL S on

Rating:

Friendly people, manager gave us a ride back to the airport saving us a long walk. We were in a hurry to take off before they closed the airport for the airshow so the ride helped us greatly.

BRIAN W on

Rating:

Everything went excellently, Thank You!

JAMES M on

Rating:

Great product! I was moving my son and needed 30 days between moving days. The U-Haul rep. suggested the U-Box, which saved me about a hundred $.

GINNY M on

Rating:

I have had good experience with U-Haul. The truck met our needs. The storage unit is the right size and very easy to get to.

ALICIA B on

Rating:

There were many issues when first ordering the uboxes and a few billing issues, but when that was all taken care of and I was able to deal directly with the Oshkosh location, everything went smoothly.

ERIC E on

Rating:

.

DAWN D on

Rating:

Delivery and pick up was timely, staff was helpful and friendly

DENISE C on

Rating:

The gentleman at the counter was not friendly. We were informed that we had to buy the U-haul lock at $13. The customer should be informed of that when we calling to rent the locker.

VERONICA F on

Rating:

Very easy to rent equipment and easy to store with the help of the carts that were available. Wish it was all on bottom floor however or a ramp

CORI W on

Rating:

good thank you

SARAH T on

Rating:

Uhaul messed up my reservation and gave me a Ubox which wasn`t what I ordered. I had to fill it on uhaul grounds.

DAVE H on

Rating:

Only issue I had was when calling to rent box I gave a detailed escription of items to move in and the box I was recommended was significanly smaller than needed.

KELLIE B on

Rating:

Need a U-haul climate-controlled storage place in Appleton, WI. Please. Thank you.

KIRSTEN B on

Rating:

The people that work there are superior in knowledge and assistance--highly recommended!!!A+ Manager

DANIEL J S on

Rating:

The security tag was removed by Oshkosh staff prior to my retrieval. Though my property was accounted for, this is bad practice that would open Uhaul up to potential liability.

CHAD R on

Rating:

Well maintained and freindly staff, very convienient central location, well worth the extra $$$.

CLAUDE C on

Rating:

Very pleased. Would use Uhaul again.

ROBERT V on

Rating:

Danielle was very friendly and willing to work with us.

ELEANOR C on

Rating:

I was not present for the move, I was in California, therefore I trusted Uhaul to do a great job as always. Danielle was great and your office was very helpful.

CLAUDE C on

Rating:

Easily accessible and clean.

ALISON B on

Rating:

The staff were extremely helpful in getting us the box at a time that was most convenient for us, we really appreciate how flexible they were.

KELLI W on

Rating:

Door on the second u-box didn`t close properly. We struggled to get a lock on the box.

CHAD R on

Rating:

Staff was very friendly, helpful and knowlageable! The walkways were clean and free of debris. Its a bit more, but I feel lie I made the right choice, Good service, the Oshkosh location rocks!

ERIC B on

Rating:

very pleased w/ both the facility the assistance we received from the staff we`ll be back thanks

JIM S on

Rating:

I need not receive what I ordered. Was not informed about the lack of availability of the product I desired. I only accepted the Ubox out of desperation.

JEFFERY A on

Rating:

This has been one of the most disappointing moves I have ever made. You Failed me!! BIG TIME call me!!!

DENISE G on

Rating:

Great experience!

MARGO T on

Rating:

Danielle was great

DENISE G on

Rating:

Great

ERV S on

Rating:

Very impressed by the Oshkosh U Haul. I used a U-Box that stayed in storage there. The load and unload was made very easy by the helpful staff.

CRYSTAL H on

Rating:

The customer service was good at this location. One concern I had about my u-box broken bottom latch was not resolved before it was shipped. It is possible I would not recommend U-Box to a friend.

DUANE R on

Rating:

Everything was just fine we already know the u-boxes are at there destination. Way ahead of time.

LYNN H on

Rating:

This storage facility was in disrepair, the roof leaked all over my property, climate-control was a joke, and it was completely dirty!

ANTHONY T on

Rating:

No communication, did not ship ontime, no answerer the freaken phone!

LEAH B on

Rating:

The people who work at this Uhaul location are fantastic!! In fact because they were so great I started using Uhaul`s for warehousing needs in other locations as well.

KATHLEEN K on

Rating:

I was very impressed with my experience with U-Haul in Oshkosh. I would highly recommend this facility to anyone. Thank you to the staff!

ANGELA B on

Rating:

Thanks for all your help!

ERIC B on

Rating:

Very pleased w/ the check-in move in. Thanks

DYLAN C on

Rating:

The guys here were the best U Haul guys I have every worked with, and I`ve moved a lot. They were knowledgeable, on their game, responsive, and intelligent. It was a pleasure.

JOSE N on

Rating:

Helpful. Sometimes hard to have a phone call answered, though.

EMILY C on

Rating:

Staff were friendly and very helpful. I highly recommend this facility for storage.

JIM S on

Rating:

Did not receive delivery of storage box. Did not receive the product requested. I will not use Uhauls services nor recommend them to anyone.

CONRAD P on

Rating:

trailer was ready, everything went well

TIMOTHY S on

Rating:

I highly recommend you for a move in or out of state.

CONNIE Z on

Rating:

Delivery was within the time frame specified. Agent was friendly and behaved in a professional manner. She showed us how to operate the ubox and answered our questions.

CINDY H on

Rating:

Service was fine for storage unit. The service for answering phones and waiting on people are poor. It doesn`t seem like enough people to help you in an average time.

LURTON B on

Rating:

I`ve just rented the space so I can`t make any useful comments

ANGELA F on

Rating:

I worked with a woman named Jessica who is now transferred to the Milwaukee WI office. She was fantastic with me throughout the entire process of getting ready for a major move. Kudos to Jessica!!!

SRETEN T on

Rating:

Excellent, friendly staff in both Wisconsin and Texas

MOLLY H on

Rating:

We felt the facility offered a great lay out for loading and unloading, with great hand carts available.

CRAIG G on

Rating:

Staff was very friendly and helpful. Also was a great price!

JOHN W on

Rating:

The facility handles my storage needs well. It has adequet space and protection for my belongings. this store has helped out in a time of need for this customer. Thanks.