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Harsh TCustomer Reviews for U-Haul Moving & Storage of Owings Mills
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Gentlemen that took care of me was very informative and did a great job. Very nice experience. I will surely use this location in the future for sure.
Mark GTruck was fine, but motorcycle trailer was not (#73352159). I have used the trailer before to move other motorcycles, e.g., Suzuki Boulevard and Kawasaki KLR650. This time, the trailer caused significant damage to my motorcycle's main bearing shell on the engine block. This occurred during using ramp as there is insufficient clearance to load a STOCK 2006 Triumph Rocket III onto a trailer designed for motorcycles! Double checking all the UHual literature, there is only mention of length, width, and weight--nothing about clearance and that some models may not have sufficient clearance (or a way to premeasure prior to rental, or at least models that do not have sufficient clearance). Fortunately, I paid for insurance; unfortunately, dealing with UHual insurance (RepWest) has not been as positive. The more evidence I am providing that the bike was damaged via normal loading with UHual provided trailer & ramp, the more I suspect the insurance company wants to skirt paying for the damage. Note: to unload the bike without damaging it a second time, the motorcycle repair shop had to use their longer ramp to prevent the engine bottom from contacting the ramp/trailer floor. If this is what it is like to receive service for an insurance claim, I will likely not ever pay for extra insurance again (even only at $8 per rental). Location, people, et cetera at the Ownings Mills are all 4-5star/great/fine...just my experience with the motorcycle trailer loading the stock motorcycle was not, which is why end result of 1-2 stars.
Jeremy HLower mileage prices
Sergeyev LThanks for the service. Service representatives are very supportive and the Vehicle is clean and in good condition I definitely recommend this place
Jagadeesh VFaster check out services
Shanyl BTire pressure sensor (warning light) was constantly on due to replacement part not received by U-Haul location according to employees.
Keith WU-haul requires local dealers take incident / issue responsibility which corporate should own. My U-Box arrived with a different lock. Our box was entered by U-Haul with no notification. We could not access the U-Box. Had to rent a lock cutter from hardware store and file a police report. After talking to eight different U-Haul representatices from support, help desk, insurance, local offices, storage, scheduling, etc, I was given an answer to go away. I have been a loyal U-Haul customer for years. After this experience, I will not use or recommend to any friends or family use U-Haul. I would recommend modernizing your computer systems. Was told multiple times system is down or access to my records was not available. I believe U-Haul is not a trustworthy company after this experience. Keith Pickens (262) 844-4775.
Edward POutstanding communication. On time and very helpful. Highly recommended for anyone considering. A Perfect Experience!
Brian CNothing
william vThe 1st pod that was delivered had a messed up latch. Some of the older pods probably need to be taken out of commission. The driver, Rhonda Chalk, went out of her way to go back to Owing Mills and bring back a better pod. Great customer service!!
Jeannine DI use this location because the Service given has always shown good customer service. Professional. Front desk personnel was a good at multi- tasking. Took time & patience to explain all detailed information. . Made sure other clients waiting were kept informed. I would recommend your facility to family & friends. Kudos !!!
Odessa BThe office worked with me to consolidate the move dates and it worked out well. All my things arrived safely. I will definitely use UHaul Pod again if I need a move.
Melissa JCustomer before me requested the same vehicle that I need. Didn’t have anymore. Gave him upgrade for reduced price. Would not honor me the same. Also gas was not full but said it was. I should had taken a picture. I filled it up anyway. Just poor management. Especially the owner.
Donald BThe staff was very helpful when hooking up answer all questions I had
Paul CKeep hiring employees like the two men who assisted me. I’ve rented from U Haul in the past and this was the smoothest from start to finish. Thank you so much!
patrease mThe boxes are cheap and ripped easily. Even when not heavy. The tape didn’t stick. Had to go buy scotch brand packing tape. I really wasted a lot of money on the supplies.
Laura SAlbert is a Great Sales Rep
wyatt hIt was great service.
Keith VGreat experience!! Starting with the phone call that I made to inquire about availability to my visit to pick up the rental to the drop off lane, awesome experience. I typically go to the Red Run location but this may be my go-to location moving forward!
stacia jHave no idea of the cost? How do I find out?
DAVID CVery good experience. love this location
Rodnita MThe only reason why I gave them average because I am used to them bring the truck up, and I had to do my own inspection without an associate and take pictures. the gas was not set right. the pictures of the truck what here on the log was blurry and I had to take lots of pictures to show the damage that was on the truck prior to myself driving it and its time consuming as I do not want to get charged for things that I did not do. Also, I did not ask for moving pads or a dolly and it was already in the back of the truck, and I had to remove the dolly to fit the items in the truck. so I had to break the green tag to move it out of the way taking more time than anticipated. also, the bag of moving blankets hanging was in the way as well. If I did not order it, please do not put it on the truck.
Marie ARented from location multiple times and best location in all of Baltimore. Highly recommend .
Brandon HGas needle was incorrect. App was not working properly to note corrections. Representative initialed my statement. Upon returning different Representative stated nothing he could due regarding the gas.
Robert MThe manager tried to charge my card numerous time without permission. I am filing a lawsuit against U-HAUL because of his actions.
Charles GNothing as of right now. My overall experience five ⭐️⭐️⭐️⭐️⭐️😊
Justine WReturning of the vehicle automatically shut down prior to my completing the process online. Using the app to return the vehicle failed to work at all. Therefore, I have no idea what my final bill is. Waited 15 minutes alone in the storefront for someone to assist me in checking out a vehicle eventhough I had a 6:00 pickup time.
Rochelle HWould be very nice if you could speed up the drop off time.
johnny jI had the best experience at this location. The exceptional level of customer service was unmatched. I would go out of my way to use this U-Haul location again, truly the best.
Meghan MPhillip and Al helped me out and this is the best U haul I have used.
Ricardo THelpful staff
Kenneth SThe men working were very friendly and very helpful. I will absolutely use them again.
shyanne mKeep up the good service!
Bonnie MKeep doing what you’re doing. I thought everything when very well. I’m pleased.
Ruth AWorked out great. Was able to get everything in one trip. Thanks
Chequita BOutstanding service. Was able to accommodate us last minute. Made the process so seamless and professional. If I ever need to rent again. I will only think of this location.
Rosemary BGet your website working for check in
Carole LStaff very friendly and informative but equipment didn’t seem to be checked at all.
Makia SNothing everything went well
Albert WAmazing Customer Service. Thank you so much for all the help today.
Brandie BNothing, everything was great, especially the employee that serviced me. He is very good and very pleasant and efficient.
Nachum PThey charged me an extra $350nfor damage/missing items. No damage to the truck and no equipment other than the truck was rented to be missing
James WFor Brad to be the owner he should work on professionalism and mannerisms. Very unwelcoming energy and you practically had to beg for help
Rachquel BThe transport and facility was wonderful with easy access and excellent hours of operation. The power plant on the truck was well up to the task at hand. Equipment was available on short notice and the price point was acceptable as well.
Damien DGood location easy drop off
ANDREW H