Customer Reviews for U-Haul Moving & Storage of Parkland

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Parkland

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dennis F. on

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Excellent customer service. Some store parking would be great.

Rebecca D. on

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Customer did not leave a comment.

Jacob E. on

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Clerical error resulted in misinformation about the location of my box. I was initially told that bix was late, then that an empty box arrived and that my box had not left Washington state, then that box had been at destination for some time. I made multiple calls and specifically requested that information provided was documented which customer service later told me was not documented. The end result was that staff denied that my box was at destination until 12 days after scheduled arrival date. I had to call the ubox logistics center with the location staff present in order for them to physically inspect warehouse to determine that my box was in fact present. Staff were pleasant on the phone but failed to accurately document numerous customer service calls made in an attempt to resolve this issue.

Thomas S. on

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Rita H. on

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jon G. on

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the phone app for easy checkout was not as easy as using a U-haul employee. she was very good

Ryan W. on

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When people have a reservation don't have them wait 30 minutes. Also not have them drive to another location after checking the truck to pick the truck up.

Kristine S. on

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Williams W. on

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Jason was a great help. I would recommend him to anybody. The truck was loud. At times I had to lower my speed on I 5 because the truck was bouncing too hard at a speed of 60 mph.

ANITA J. on

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JOYCE S. on

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If customers are priority and you want to make business, phone calls requesting a call back would be appreciated. I was involved in a motor vehicle accident and unable to go to work due to injury, and I had contacted manager to discuss my options to help me with coming up payment that is now past due...but tonthis day I have not received a call back after 6+attempts made

Pablo C. on

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Good customer service

Pablo C. on

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Better trucks with a better MPG

Galen R. on

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Kayleigh C. on

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David was very kind and helpful!

Holly B. on

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The UBox was 2 days late in arriving to Tacoma, WA from San Diego, CA. I was frustrated, due to the fact I had taken off work the set date to unload it. However, I have to say the people at the facility in Tacoma that run the Ubox area were wonderful. Always prompt with getting the box staged for me, and willing to work with me on times, etc. I appreciated that level of customer service.

Jared P. on

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Joshua M. on

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Very curtious well spoken and polite .

Kyle G. on

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Mark S. on

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Daniel S. on

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Jessy L. on

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Don't tell people to park their vehicles in the bike lane! This is to allow them to stay off the road and now your company is encouraging them to be back on the road where it is dangerous! Drivers don't want us there and we don't want to be there, as it is unsafe!.... keep the bike lanes for the bikes not the parked cars! Thanks

Jeffrey B. on

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Mark E. on

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Brandon M. on

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robert S. on

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Local store has no access to main reservation software, and cannot process local walk-in requests for service.

Richard F. on

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Mario G. on

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Wathnak V. on

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The employee there help me to return the trailer that I rent from U Haul of Everett. Thanks to them

Todd L. on

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The passenger side mirror needs to be tightened. It would not stay in position so was hard to see down my right side.

Richard K. on

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Charles W. on

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Scott N. on

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I rented for 1 year. When I removed my belongings it was as if I had just rented the unit. No dust or damages. Excellent facility and staff!

Marsha C. on

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I have not been able to get into my rental unit & it took 2 hours to get a truck & storage unit rented. I go to the storage unit two days after I paid for it & there is a lock on it. 😡

Kelly R. on

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Communicating from Hawaii to book a storage unit in Washington State made it very stress-free and simple. When their college semester was over and they had to store their belongings for the summer.

Trista W. on

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The staff Jason and David were excellent. Does seem like the store needs more help though!

Donald H. on

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Employees were well-trained, knowledgable, and extremely fast in signup and checkout.

KAYCE B. on

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Michael keeps a great crew working hard friendly and very courteous to customers. I was with this location for almost 4 years. We had some issues that were corrected out before I could complain. 💖

felicia o. on

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Great service, all the staff were friendly and really helpful

SUNNY R. on

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After hours and hours on the phone with Uhaul over several days I arrive to find my Ubox was not there as promised. I am out several hundred dollars due to missing work and hiring movers.

james b. on

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Thank you for taking care of us in a speedy and professional manner. It made our move from Alabama to Washington seemless and less stressful than other moves. Thank You Jim

Courtney M. on

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Our U-haul box was loaded on backwards so the door opened to the hitch side, which made it very, very difficult to unload the box.

juan g. on

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I will never use Uhaul Box or ever recommend your business. This has been a complete nightmare of an experience. I was told my box would be available weeks earlier and no one notified it was delivered

Sean H. on

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Tried multiple times to reach manager to resolve issues and was told he would call us, multiple times, and he never did. Thus our issues were never resolved.

Caleb C. on

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Mike, Ben, Collin and David are excellent to work with I will definitely be back.

Javier U. on

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Had to come to this location since they did not have my u box available at the Lakewood location

Joy C. on

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The POOREST CUSTOMER SERVICE from any business I've ever dealt with! Took a month of calls/emails/chat msgs CORPORATE-WIDE to finally get over $200 bogus storage charges & late fees reversed! U-SUCK

Annia Y. on

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Rochelle was the only person at the Parkland location that provided customer service that went above and beyond my expectations. Her coworkers not so much. Rochelle deserves a raise and recognition!

Terri J. on

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The best experience i have yet. Everyone was great

chakwan n. on

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They always assisted me with out hesitation

Thomas E P. on

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helpful staff had U-Box ready to unload, plenty of room

Shelly M. on

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This particular uhaul site needs better training in procedures, employee interaction with the public, etc. My issue was just handed to someone else. I never got calls returned. BAD customer service.

Ron J. on

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Staff was very helpful and equipment was in good condition.

Jeffrey J. on

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Every single thing about my experience was terrible! The only person in the store didn’t know anything at all about ublx’s. Dates didn’t match to my original contract. Won’t ever go back!