Customer Reviews for U-Haul Moving & Storage of Pasadena

9,933 reviews

552 S Raymond Av   Pasadena, CA 91105
(S Raymond @ California)

(626) 795-6888

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(626) 795-6888

552 S Raymond Av
Pasadena, CA 91105
(S Raymond @ California)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Service was great, very quick and efficient, without compromising Customer service. Truck was clean ,attendants we're very friendly as well. Thank you!

Lacey Z. 
Rating:
5.0

Locks are not secure.

Dan F. 
Rating:
5.0

It was wonderful experience

DAVID A. 
Rating:
4.0

Charged me $25 because the truck had a little bit of mud on it. I'm sorry it rained? I can't take your 11-foot high truck through a car wash. That's bull.

Morgan B. 
Rating:
5.0

Customer did not leave a comment.

Roy P. 
Rating:
5.0

Customer did not leave a comment.

Kartik S. 
Rating:
5.0

Customer did not leave a comment.

Mona M. 
Rating:
1.0

horrible... went to sunvalley.. where i did my reservation... they said catalytic converter was stolen... then sent me to pasadena... truck was rattling horribly... then they charged for gas... which was incorrect... shanna refunded... only shanna good.... the whole experience... trash... not auprised from a big chain

tigran O. 
Rating:
5.0

Very nice customer service. Driver side visor is broken in the truck I rented.

Sara F. 
Rating:
5.0

The truck had loose steering and wondered left and right in the lane. I had to work hard to keep it straight on track. The truck needs maintenance.

Donn W. 
Rating:
4.0

Customer did not leave a comment.

JODREY W. 
Rating:
4.0

The truck ran terrible and barely made it back to the drop off location.

Brian O. 
Rating:
5.0

Customer did not leave a comment.

Thea T. 
Rating:
4.0

Customer did not leave a comment.

Elisa Ann C. 
Rating:
5.0

Had no issue with pickup and was greeted kindly and taken care of upon return.

Thomas S. 
Rating:
5.0

Great customer service, from the second I walked in to pick to when I dropped off the equipment rented out to me, everyone was very helpful

Carlos A. 
Rating:
5.0

It would be nice if there were some quicker way to locate your vehicle once check-in was completed. I had to hunt around the lot a bit; not a huge problem, but saving 5 minutes would have been nice.

Scott B. 
Rating:
3.0

Customer did not leave a comment.

Nicolas B. 
Rating:
5.0

Customer did not leave a comment.

Boghos K. 
Rating:
5.0

Customer did not leave a comment.

Aurea S. 
Rating:
5.0

nice

JERRY S. 
Rating:
5.0

For the biggest rental trucks, make the return area easier to turn the vehicle into. It was an inconvenient entrance for there and very difficult to turn it between the barriers to return it.

Eric B. 
Rating:
4.0

Staff was helpful. Truck was clean (engine didn't have a lot of power but it ran). Overall good experience!

Molly S. 
Rating:
5.0

Customer did not leave a comment.

Boqiang S. 
Rating:
5.0

Nice't

Richard S. 
Rating:
3.0

a new manager was on the job .... he had many new requirements that were needed to rent the vehicle ... another phone # was required, and he was very fussy about the time of return ... when I returned the vehicle I was 15 minutes early, but he called the 2nd phone # to inform me that I was late, what a way to run a business, I have rented from this location many times, and have never had this type of treatment ... is this good customer relations ??? I think NOT

MICHAEL S. 
Rating:
4.0

Customer did not leave a comment.

Dan E. 
Rating:
4.0

Customer did not leave a comment.

Eve H. 
Rating:
5.0

Customer did not leave a comment.

Jiansheng L. 
Rating:
5.0

Very thorough good customer service

Yvette M. 
Rating:
2.0

The guy at the desk was very rude in telling customers where to park. The guy who hooked up the trailer was not very polite. Seemed like he didn't want to work.

Bruce G. 
Rating:
4.0

Wait time in the beginning was a little long. Employee was in the phone with a client and no one else was in th the office to help. Eventually another employee came in and was able to assist us. The service once helped was great from beginning to return the same day. Thank you.

PATRICIA T. 
Rating:
5.0

Customer did not leave a comment.

Sung ho C. 
Rating:
5.0

Customer did not leave a comment.

George Q. 
Rating:
5.0

Easy to book, drive and return. Thank you!

Cynthia S. 
Rating:
5.0

Customer did not leave a comment.

RJ V. 
Rating:
2.0

Customer did not leave a comment.

Ramon F. 
Rating:
4.0

Customer did not leave a comment.

KEVIN D. 
Rating:
4.0

The counter clerk is blunt

BOBAE P. 
Rating:
4.0

Just one issue was related to renting the moving blankets. We changed our order to rent 4 packets, but only received one packet. that was a problem with wrapping the furniture.

bill M. 
Rating:
4.0

Customer did not leave a comment.

EVELYN R. 
Rating:
3.0

Customer did not leave a comment.

Dmitry D. 
Rating:
5.0

Customer did not leave a comment.

Ivania G. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Madeleine E. 
Rating:
5.0

Excellent customer service

Alfredo V. 
Rating:
1.0

The axle was damaged the wheels were misaligned the trailer couldn't go faster than 45 mph without an extreme wobble. The equipment was not checked to make sure it was in proper order. There were a couple times on the freeway where the wobble felt it was going to lose control and I was going to crash the car.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Arlette R. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Prabhu V. 
Rating:
5.0

Customer did not leave a comment.

Melina B. 
Rating:
5.0

Customer did not leave a comment.

Anatoli Z. 
Rating:
1.0

The general manager of this location was not friendly. His shirt "general manager" so I assume he was the person in charge. When we tried to explain that we had a problem filling the tank with gas, he brushed us off and didn't ask for any information. He made is seem like we were doing something wrong. He had a scowl on his face the entire time he helped us, and was the most unfriendly person I dealt with in my entire U-Haul experience. The workers were just lounging around too - on their cell phones not helping customers. I would not recommend this location to anyone. It was pretty bad.

Kenneth W. 
Rating:
5.0

Had to come by several times for small items. Each visit, the staff was super friendly and helpful

Jaime M. 
Rating:
5.0

Customer did not leave a comment.

Elaine C. 
Rating:
5.0

Keep up the good work.

Stan S. 
Rating:
5.0

The friendly staff and easy to use mobile services made my rental experience quick and efficient! If only all rental businesses ran this smoothly!

Martin B. 
Rating:
5.0

Provide a few parking spaces for your customers.

Anthony S. 
Rating:
4.0

Customer did not leave a comment.

ROBERTA V. 
Rating:
5.0

fantastic...would do this again in a heartbeat if I were moving again

Brian S. 
Rating:
5.0

Customer did not leave a comment.

BRUCE S. 
Rating:
5.0

Quick drop off - easy. Never had to go to the indoor counter.

Milan J. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Jenny and the crew are the best. They are like all about you and your job. Love this location and the energy.

Stephen L. 
Rating:
5.0

Customer did not leave a comment.

william W. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Very friendly staff.

Graham W. 
Rating:
5.0

Star went out of her way to provide customer service. Thank you Star!!

Craig W. 
Rating:
5.0

Customer did not leave a comment.

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

osvaldo R. 
Rating:
5.0

very pleased with transaction. Friendly staff.

Gustavo B. 
Rating:
3.0

I had to go 30 minutes out of my way to pick up this trailer. Location wasn't open as early as the location I had made my original reservation.

Tad T. 
Rating:
5.0

Customer did not leave a comment.

Rodolfo R. 
Rating:
5.0

Very friendly quick and efficient service. Would recommend this location.

Steven K. 
Rating:
5.0

The truck I rented sounded like it was seriously ill. Otherwise flawless moving day. Thank you.

Janet B. 
Rating:
5.0

Great Service

LOUIS M. 
Rating:
5.0

Customer did not leave a comment.

Mimnette S. 
Rating:
5.0

Customer did not leave a comment.

Dakota Marie W. 
Rating:
5.0

Customer did not leave a comment.

Jose S. 
Rating:
5.0

The good folks over at the Pasadena 55 s Raymond site took good care of me for that I am grateful.

tony H. 
Rating:
5.0

Nothing it was great

Juliet D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey D A. 
Rating:
4.0

Customer did not leave a comment.

Kongkrit S. 
Rating:
3.0

Customer did not leave a comment.

Ivan M. 
Rating:
4.0

Associate was very friendly and helpful! Gave recommendations and recognized me when I came back.

Marisabel B. 
Rating:
5.0

Customer did not leave a comment.

RONY C. 
Rating:
5.0

Give training to your employees in how to separate continues rentals after the period agreed by customer

Tony G. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP B. 
Rating:
3.0

Customer did not leave a comment.

david P. 
Rating:
5.0

Customer did not leave a comment.

Rakib N. 
Rating:
5.0

The young African American lady was very, very helpful. I'm sorry I didn't get her name. Overall service was awesome.

AGNES J. 
Rating:
5.0

Deon was awesome. Big help, friendly, just a great guy

David R. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Really nice team at the desk who were friendly and got me to my truck efficiently and fast. The woman at check in was great, and handled my slight confusion with grace and a smile, and got me straightened out with all my stuff right away. Appreciate all of them - thank you!

Henry A. 
Rating:
1.0

Customer did not leave a comment.

Phil H. 
Rating:
5.0

I have been coming here for years. The staff is always informative and helpful.

Brandi H. 
Rating:
5.0

Customer did not leave a comment.

Lara B. 
Rating:
5.0

Starr was a delight -- super fast check-in, receipt, and local tips for the new area I had just moved to

Kristina K. 
Rating:
5.0

Customer did not leave a comment.

BLAINE C. 
Rating:
5.0

Everything was great. No complaints.

Robin I. 
Rating:
5.0

Customer did not leave a comment.

RONALD B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kashay S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jacob M.  |  Overall Experience 
Rating:
5.0

Exceptional service!! All 3 employees who help us were so nice, helpful, and fun. Really made our Sunday a wonderful day. Thank u!!

Danielle W.  |  First Impressions 
Rating:
2.0

The staff was incredibly rude. At one point, when I was waiting in line, the cashier was literally yelling at another employee through a radio because she didn’t know how to make the computer work. When I went to get checked in to my storage locker, the guy who set it up didn’t know how to use the key card system. It took 45 minutes or so. When he was done, he confessed that he had never been in the storage building. Parkin g is a nightmare. When I was finally checked out, an 18 wheeler had blocked the driveway so I couldn’t leave. There are many other storage facilities in town. I would choose any of them over this one.

Bryan H.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Karen D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jacob M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JUDIE J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emily B.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

alex s.  |  First Impressions 
Rating:
1.0

Although the staff was friendly, they didn’t have my reserved unit available which required a downgrade in size and was on the second level with no elevator. This required multiple trips up and down with heavy boxes and heavy furniture to a non-air conditioned second level. This was very frustrating and took 3 hours to load the unit where it should have been up to an 1 hour with the reserved unit that was on the first floor.

Isaac A.  |  First Impressions 
Rating:
5.0

Shanna is an exceptional customer service person. She handled my issue of a late fee without my asking her to. I was apologizing for not reporting that the unit was empty and that I cost them the ability to rent it sooner. I fully had accepted that I owed them the fee. I’m a senior citizen with knee & back issues. She remembered that I had come in earlier with daughter to return the truck & noticed that was having difficulty walking. The truck return had complications that were resolved and once again Shanna was part of that process along with manager, James Dexter. Thank you!

TONI M.  |  Overall Experience 
Rating:
5.0

Their only one thing the Los Angeles u haul has a elevator I wish the Pasadena u hauls had a elevator

Arthur J.  |  First Impressions 
Rating:
5.0

great service,

MIN S.  |  Overall Experience 
Rating:
4.0

You should inform renters right off the bat that there will be regular increases on the monthly rental fee. This is one of the reasons we left. You should also consider expanding the parking lot. It's too small for a company that offers a lot of services. I witnessed a confrontation between a customer and one of the staff yesterday precisely about this issue. It becomes too hot in the storage facility at times. Consider turning down the thermostat during warm/hot days

Noel R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paige D.  |  Overall Experience 
Rating:
4.0

The bathroom door seemed to be locked always, probably COVID related. Other then that, good thanks!

Ryan D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Serjik M.  |  Overall Experience 
Rating:
5.0

Your employee that waited on me was very professional ,polite and kind !

Marcia J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christian B.  |  First Impressions 
Rating:
5.0

Very helpful and made everything so easy for me during my moving process. I really appreciate all your help and all yours employees were really nice and helpful.

Cynthia L.  |  Overall Experience 
Rating:
5.0

Great help and assistance when I needed it and even when I just came on to the lot. Great crew there! Thank you all!

Barbra W.  |  Overall Experience 
Rating:
3.0

I asked for receipt to be email and it has not, and your system was "down" and had to wait 30 minutes to pay for 8 months of storage. Would like rent not continue to raised I have been here since 2013, 6 years is the cut off of storage rent increase if not may find another, and there was a White male worker, no name tag, being very annoying and female Black was also annoyed by him she said something about gas he was working on, he also said "your storage went up another 5 bucks". when general manager came out that guy was gone from office. I would expect UHAUL not to have such employees, mouthing off so much he did nothing just sit around cashier. Not what I want to see, will avoid going in to office.

LUIS M.  |  First Impressions 
Rating:
5.0

It happens to be one of the best places I ever move my junk into

YASHICA A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phaedra H.  |  Overall Experience 
Rating:
5.0

GM and his team always working hard to help customers.

Autotray ..  |  Overall Experience 
Rating:
5.0

STAFF WAS ACCOMMODATING, ESPECIALLY AS i HAD VEHICLE DIFFICULTIES DURING THE DROP-OFF PROCESS. EVERYONE WAS PATIENT AND AS HELPFUL AS POSSIBLE

Keith W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sonya T.  |  Overall Experience 
Rating:
2.0

Space was on second floor without any elevator access. Space had no lighting. Parking is poor, almost no parking adjacent to storage area entrance. For these reasons I cannot recommend this facility.

Trevor B.  |  Overall Experience 
Rating:
5.0

Very helpful staff Clean facility Security appeared good

Cooper C.  |  Overall Experience 
Rating:
5.0

None

Valerie T.  |  Overall Experience 
Rating:
4.0

Wonderful experience with the staff. The wait time in line is a bit long; another person would make the experience even better. There should also be more parking next to the storage units.

Ezekiel M.  |  Overall Experience 
Rating:
5.0

The staff was extremely friendly and helpful with everything I needed. Will use this place for all my future storage needs.

Ezekiel M.  |  First Impressions 
Rating:
5.0

Very helpful and friendly

Cooper C.  |  First Impressions 
Rating:
5.0

Everyone on staff was friendly and helpful from my first dealing with them on July 8th until my last day on Oct 7th. I have recommended them highly to everyone and will continue to do so. Bravo!

WENDY R.  |  Overall Experience 
Rating:
4.0

Staff was informative and helpful.

Juan U.  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff- specifically Jim & Shawna. Will reccomend that location to others

matthew j.  |  Overall Experience 
Rating:
3.0

Was thrilled that we qualified for one month of storage for free. Was not so thrilled when we found out the storage facility has no freight elevator and we were on the second floor. I mean, seriously?

Richard L.  |  First Impressions 
Rating:
5.0

You folks were really helpful.

Chris h.  |  Overall Experience 
Rating:
3.0

Facility was clean, access was easy.

Ashley D.  |  Overall Experience 
Rating:
2.0

The manager is extremely rude and does not recognize service animals. All of the other employees are delightful though. But the manager is extremely unpleasant.

Ira A.  |  Overall Experience 
Rating:
5.0

The lot is small so it was a little awkward to negotiate.

William T.  |  Overall Experience 
Rating:
4.0

The staff at this location were quick and thorough as well as friendly. Most locations I have done business at in the past are bare in comparison to pasadena.

Damien M.  |  Overall Experience 
Rating:
5.0

Super cool guys here. I really appreciate the help and service. I would use this again any time I need moving help.

Larry J.  |  Overall Experience 
Rating:
5.0

Very good experience overall.

Jessica R.  |  Overall Experience 
Rating:
5.0

N/a

Timothy W.  |  Overall Experience 
Rating:
2.0

I will not use them again. They don't work with you if problems arise it's all about money with them example I had a tote and a few boxes, all empty, that I wanted to throw away they charge $20.

Victoria W.  |  Overall Experience 
Rating:
5.0

Alyssa helped drop off my UBox. She was very communicative and on time. Excellent service.

Annabel S.  |  Overall Experience 
Rating:
1.0

Customer service is embarrassingly bad. There were couple of hidden charges on my credit card that were not explained or mentioned when I made the order. Would not recommend U-Haul to anyone.

Jonathan Q.  |  Overall Experience 
Rating:
4.0

Ok

john e.  |  Reservation 
Rating:
3.0

I really don’t have any complaints. I did not have information on prices to determine if it was competitive. I also do not know whether having to be out of the premises by 5 on a Sunday was reasonable

Agnes A.  |  Overall Experience 
Rating:
5.0

Need an elevator

Todd L.  |  Overall Experience 
Rating:
4.0

We moved out on June 30, but they charged us for an extra month (July) because we were on autopay, and they refused to prorate our rent for July. We were not happy with this decision!

MARY R.  |  Overall Experience 
Rating:
5.0

very helpful in storage and trailer renting advice.

Nels J.  |  Overall Experience 
Rating:
2.0

Service is great but the storage unit itself was very dingy and gross. There was a dead rat in the entrance when I opened the door to my storage.

Teresa M.  |  Overall Experience 
Rating:
5.0

Jim was outstanding in his dedication to providing excellent service. I had to delay the unload several times and had many questions about the process, and Jom was consistently helpful.

Maryann H.  |  Overall Experience 
No reviews have been submitted for this location.

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