Customer Reviews for U-Haul Moving & Storage of Pasco

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Pasco

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Claudia P. on

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Audrey H. on

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The customer service by Christopher at the pasco location was less than stellar. Our hitch installation was to take an hour. it ended up being 3 hours and we were stranded, waiting there until an hour after closing time while he finished as he was helping others and the other staff weren't at the desk. He had a bit of an attitude when we asked how much longer as it was supposed to be an hour. He made excuses on all the other people he had to help. We didn't understand if they were short handed why they gave us such a late installation time of 5 pm . We didn't leave until 8 pm that evening.

scotty l. on

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brian w. on

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ray b. on

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Everything went well, no problems encountered at any time. Will use your services again when needed.

sheila m. on

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Linda F. on

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Clerk should discuss situation with customer when upgrading to a large truck. Going 1200 miles is hard on fuel when given a much larger truck than needed. I only needed a 10 ft and was given a 15 ft truck. I believe it cost me more in fuel.

Lucas M. on

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Joy R. on

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BILL B on

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Staff was very friendly, fast and professional.

Howard S. on

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BONNIE W. on

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Very efficient.

Philip G. on

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Barry L. on

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The facility, service counter and staff were good. Staff was very friendly and helpful. The truck apparently had just come in from anther rental and REEKED of smoke and was dirty. Anything that was mine that was left in the cab now stinks. Sure would be nice to know U-Haul had a smokeless fleet!

Aaron R. on

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Great service. Was hooked to the trailer and ready to timely.

thomas k. on

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michael p. on

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Lee K. on

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Everyone was very help and the process went smoothly and quickly

DAVID M. on

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Not a thing. Outstanding customer service. Thank you Manny and Chris. David.

Nicholas F. on

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Patricia S. on

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Tracy S. on

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John G. on

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DAVID P. on

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Time is our most valuable commodity. It took 47 minutes from the time I arrived to the time I was able to leave with a simple car dolly.

Shawn F. on

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U-Haul employee helped guide me off of trailer and my car received $1000 damage to front end, which caught on trailer. Don't buy U--Haul's optional insurance--they denied my claim!

brian s. on

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Paul R. on

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Grace K. on

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This location was great but next time we won't likely use uhaul company overall as we needed roadside assistance & were told to call AAA. Very disappointing but pasco location was fine.

Courtney H. on

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Nothing. The experince was Magical!

bill a. on

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John B. on

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DIANA T. on

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THOMAS V. on

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My first reservation was at a location 35 miles away but when they couldn't fulfill my reservation this was the only location available. No mention of the guarantee reservation was mentioned and wasn't the best experience I'll probably try another company next time I need a trailer.

melanie b. on

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Tire could be in better condition. We got it stuck because of the snow and ice and the tires not being in top condition. Other than that, we has a great experience.

janette l. on

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Same as above

Angel P. on

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Awesome team

patrick l. on

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Unfortunately, we haven't returned the trailer before filling out this review.

Brian C. on

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Very helpful.

MICHEAL K. on

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Nothing it was A-1

CARL Y. on

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david h. on

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Thank you for having my rental U-Haul truck ready for immediate use when I got there. 89 cents per mile was a little more than I expected.

Thomas T. on

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Great guys to work with

David M. on

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This place was a nightmare. I checked in online to make checkin once I got there quick; it was not. I stood around waiting, without any word, for them to bring around the truck for about 30 minutes. Several other people came in, checked in (or even initiated a rental) and had thier trucks (and were long gone) by the time they FINALLY told me that the truck was almost there; 5 or 10 more minutes after that, they finally brought the truck around. So Manny, the manager, told me that he'd at least let me have the moving blanket and dolly rental that I got with it for free (to compensate for the long, long wait); I just got the receipt; nope, fully charged. He claimed that the battery had gone flat and they needed to charge it before bring the truck around. OK, it must be their only 26' truck, right? So, I take off, and got maybe a quarter mile away (or less) just enough to get on the limited access highway, up the start of a bridge, where there is no shoulder, and bam. Truck is full dead, will not restart, nothing. The police came and pushed it over the bridge (with their cruisers) so that I could at least not be blocking traffic and was somewhere I could get out of the truck without near-certain death. Meanwhile I had called uhaul, and Manny was coming. He brought... you guessed it, another (newer, nicer) 26' truck. WTF?!? Why didn't they just give me that one in the first place? Manny is, once again, all apologetic, and says he'll make it right when he checks me out. Fine, I need to get this move done. So, I get the move done; it takes me 2 days instead of one, because a) I was late getting started and b) snow and ice suck, a lot. I return the truck; apparently after hours. I pull up and some dude kinda waves at me and says pull the truck over here, then jumps in a pickup and takes off. I pull the truck over there, then get out and look for whomever is going to check me out, or at least take the key. I wait, and wait; the dude is pulling trailers in and parking them, I wait (did I mention it is single digits F outside? No? It was); finally I figure that maybe I need ot go inside; I glance over at the door and see 7 am to 7 pm repeatedly, so I figured I was good to head in (it was around 6:45 by this time). I walk in and no one is there; lights are on, door is unlocked, but no one is home. I walk out for a minute to put some stuff in my car, then return and wait. Eventually the dude comes in and yells at me: "What are you doing in here!?" like I was robbing the place. I told him I was waiting for someone to come in so I could check out. He said that they were closed, but he took the key, at least, and said to call back during business hours. I'll admit; I was exhausted and forgot to call the next day. The day after I called in and asked for Manny; they said he was out, so I asked if I could leave him a message to call me back. The agreed. He never called back. I did, however, get checked out; I got emailed the receipt. Needless to say no "taking

Varun G. on

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Kim S. on

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Matt B. on

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We had to wait a long time while the employee was waiting for a response from his boss. In the end, the employee helped us really well but the supervisor never responded.

jennifer t. on

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Levi M. on

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Assistant the customer with appropriate and necessary resources to deal with weather conditions. If there was access to chains to deal with the snow I would probably feel a different way. For one of the biggest rental conpanies out there you would think you guys would provide vehicles with 4WD. And if not at least provide some way of dealing with that issue. Cost me a lot of money to get unstuck 11 times in a 24 hour window. The location itself wasn't so much the issue.

john j. on

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They were very courteous, very quick to help me get ready to go I would recommend them to anybody

Justin H. on

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Rented me a U-Haul with no heat during a snow storm. Had to leave the Windows down to keep my breath from freezing to the inside windshield. When I returned they credited me with $20. FU and your $20. When my wife called to complain they said that truck should have e never been rented out or onThe road

gary m. on

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Thomas R. on

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The personnel at the Hillsboro, OR were very helpful, friendly and patient. I am very satisfied with the service.

Jennifer T. on

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Trisha B. on

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NATHAN S. on

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Overall great experience!

GORDON K. on

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Ellen L. on

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DANIEL C. on

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Stay the same! Excellent customer service... Thank You!

maria c. on

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De mi parte nada todo estuvo muy bien.gracias

Ora W. on

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There was 7 people in line took about an hour to be seen. When I dropped off the rig I was the only person on the floor for 45 minutes very slow

Rik S. on

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The return vehicle area was a bit crowded. Granted it was New Year's Eve and I think there was only one attendant (who was great), but there wasn't room for returning the trailer due to a backlog of trucks.

Janice D. on

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Jason R. on

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john h. on

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Mike C. on

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Randy K. on

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Adrian R. on

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Poor service, 20 min to pick up a reservation.

Bryan V. on

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gas gauge was not correct had to have the staff fix the issue.

Michael M. on

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Christine T. on

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Janice D. on

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Quick return which was nice

Nick K. on

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Service at the site was good enough - especially considering I was picking up the trailer in 20-degree weather with snow. Only real issue has nothing to do with the site, but rather the online reservation. I was moving locally in Benton City, but chose this busy Pasco pickup location 30+ minutes away because the online reservation system said that was the closest location with the trailer I needed available during the time I needed it. During the move I visited the local U-Haul agent in Benton City to rent an appliance dolly, and discovered that they had several of the same trailer sitting available on their lot (which the person I talked to confirmed were indeed available). If the reservation system had allowed me to reserve one for pickup there, it would have saved me 2+ hours of driving and fuel for pickup and return.

Betty M. on

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william d. on

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The service @ this location is excellent. The employees are polite, service oriented and personable, I have used this location numerous times and always been very satisfied. I have used Uhaul for decades always been completely satisfied. Keep up the good standards by which this company was founded and contuse by.

JOEL F. on

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Very helpful and polite definitely will return to do business again

Alyshia V on

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Nice staff 129299

Richard B. on

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Jackie Sue M. on

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Thank you.

Craig S. on

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Put on hold for 15 minutes while helping another customer. I finally hung up, drove to Pasco and waited in line. Just wanted to inform associate that I wasn't able to pick up trailer at my scheduled time AM vs PM due to tow vehicle still in shop for a brake job.

ROSS B. on

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Great location! Excellent fast service!!

RONALD S. on

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MICHELLE L on

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I had a storage unit for 2 years and I never once had an issue with storing my goods. Every employee was always helpful with anything we needed.

Israel J on

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Furniture got broken,other than that staff was very helpful

PAUL D on

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Good facility and friendly staff

NALINA D on

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Alma and Mannie Ponce provided excellent customer service. I will refer Uhaul to anyone in need of a storage unit.

DANI R on

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BLANCA S on

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It`s a complete ripoff. I moved out of my storage early by 18 days and they still kept my whole months rent. Their excuse for it wasn`t even good.

Paul H on

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the folks at the Court Street location were Excellent, great folks to work with!!!

RON S on

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Extremely overpriced! Really? $155/month for 50 square feet? Priced yourself right out of a custumer.

LORENCE F on

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Used it for two years. We were thrilled to have such a secure place to store our belongings while we had to be in a different state.

DEBRA D on

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First CSR was indifferent and when access card wouldn`t work. 2nd gentleman was nice and helpful.

JOYCE M on

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When we asked about having the U-Box delivered, they were very helpful in arranging it, just not telling us what the drop off and pick up price was until after we had it all arranged.

James B on

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Good service, no complaints

daniel s on

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The fact that you will only allow me 200 characters to tell my experience with you perfectly displays the problem with you business model.

annie r on

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Very hard to schedule and track ubox progress. Website kept changing dates and product wasn`t available. Not very fun and stressful for customer during process

COREY C on

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The manager out there was great. Professional, direct, very easy to work with. Overall a great crew!

AUDIEL M on

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It was good until I went to check out, the person that was in the office called for a guy that was behind me.

Angie M on

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People at the Pasco offices were either rude or extremely unorganized. They need to uphold the delivery / pickup schedules they promise, and right now they don`t even try.

Adam J on

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I would recommend U-Box, but the Pasco store is unreliable. My boxes were delivered only 2 at a time and each delivery was a minimum 4 hours late.

sean m on

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My complete UBox delivery was 2.5 days late. Communication with UHaul and Pasco Office was abismal. UBox`s themselves were not structurally sound or air tight.

Kevin B on

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good

KAREN B on

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Every time i come in everyone is very helpful. Management is the best!keep up the great work

Arthur A on

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In Columbia SC it was great Service was jam up in pasco I got fined 100 dollars

JORDAN F on

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Would not refund me for faulty ratchet straps I had bought the day before, was waiting 30 mins before someone came to the front to assist me

kai l on

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There weren`t enough counter staff when the line got long. I ended up waiting close to 30 mins for for something that only required 2 mins to sort out.

STEPHEN B on

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Manny and his staff were by far the best part of my move!

Maria F on

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Satisfactory

KEVIN T on

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Looked very clean and well maintained. Staff was friendly and helpful.

Douglas W on

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Internal company disconnect. Reservation, follow up email, and employees stated different info. Entire day went past ubox delivery with no contact. Destination delivery date is a now week behind.

diane k on

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Everything was fine in CA, but once we got to Pasco it was a disaster. We had hired movers at $125 per hour, and had to pay an extra $250 due to issues at Pasco U Haul.

CAREN C on

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Was scheduled to have a 10x15 OUTSIDE DRIVE UP unit. It ended up inside and cost me an additional hour of my paid movers time. Took too long to check into unit as well.

MICHELLE M on

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Very friendly an helpful staff.

WENDY C on

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The team was really good to work with. Jose specifically was extremely helpful as we cleared out our storage unit and used a rented van to load oup all our stuff. Thank you!

SUMMER S on

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Horrible!!!!!! Just horrible! Horrible service, Followed With Attitudes. Key codes not working. And more attitude thrown because customers request help. Unable to even find reserved units as well

JOSE N on

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Manny Is Great CS Manager

LOSE G on

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Estoy muy satisfecho con el servicio.

KAREN K on

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Had upper most respect in my needs. Always a pleasure to use facilities, manager excellent customer service

KYO P on

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Very friendly and helpful

DAN R on

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Manny Provided great customer service.

DANI P on

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stairs no elevator.Access from one small door was difficult to unload or load items,especially for people with disabilities like myself,poor lighting bottom floor.Staff was great expecially Mannie.

NICOLE G on

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great customer service by all I encountered!

SANDRA C on

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Manny was extremely helpful and a pleasure to deal with.

DANI R on

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Other than the lack of 24 hour access at a higher fee, I was satisfied with the transaction.

AMANDA G on

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Everything was great. Very helpful.

Jason P on

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knowledgeable staff and communication very poor. Is this a new program or something for the 4000+ I gave Uhaul for this move service should have been excellent and top notch.

ANDY M on

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I appreciated the help given to me with such short notice. Unis, in Alcoa Tennessee was extremely accommodating and friendly.

CAROLYN C on

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Manager Manny Ponce is one of the best. He makes sure customer service is always top notch!!

Kathryn J on

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I was a little frustrated with the pick up process the hours were rather restricted for getting the box loaded onto the rental trailer. But the staff in Pasco was very nice and very helpful.

Dangxin W on

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Our U-Box was delivered late and we were not updated by any means. We have to postpone the unloading because the late delivery disrupted our schedule.

Leonard T on

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My only complaint is that my delivery was not when stipulated and I was not informed of the delay until it was on its way. About 5 hours of my day was spent pacing and wondering what was going on???

DIANNA C on

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Very clean and accessible. The parking system could be really thought.

JASON B on

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Good job.

GARY P on

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rates - increase too often....too much...Staff location are great - will see how this year goes......i.e. : 5x10 is posted as $45/mo.....paid $50/mo.?..now $60/mo.......!?

CINTHIA H on

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experience was great manager was very nice and helpful

JOHN H on

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We have used U-haul storage for at least 3 years and have been happy with the service and prices. Will use them again in the future if needed.

MELISSA S on

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Manny and Leo where so sweet i will be bring business back to them and i wish there where more guys out there like manny very sweet and cute

KRISTINA A on

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Very good experience Manny is very professional the staff is pleasant and willing to help. Never once experienced bad attitude or inconvenience

AMY S on

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Used them for about 6 months and I don`t have any complaints. They were friendly every time

MELISSA G on

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It was fantastic. The staff was very helpful and friendly.

Patrick M on

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had to wait 3 hours for my boxes even when I called to make sure they were there, Manny lied to my face thankfully a regional rep was there, Jennifer saves the day

JEREMY M on

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staff was accomidating

RICH L on

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good

GLENN S on

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Manny the GM was very helpful. UHAUL is a corrupt organization that double charges their customers and then holds their household goods hostage. I will never use you again.

GUILLERMO D on

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Staff was friendly, but place seemed understaffed for a busy Saturday morning. It took over an hour for my Ubox to be brought to me. Manny did the best he could for the amount of work he had.

KEN R on

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Outstanding customer service.

Richard A on

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Staff was very helpful. Some of the boxes needed repair work to make usable. But everything turned out ok and I would use this service again

PAUL P on

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Very helpful staff !!!

ROBERT C on

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The facility incorrectly presented its product resulting in overcharging and erroneous posting to my account. Too bad you don`t allow enough characters to let me explain...

MICHAEL C on

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The facility was top-notch. The people were not that friendly nor did they help me promptly - they stood around talking one time for a full two minutes while I stood there waiting!

MARCUS M on

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The staff at Pasco was friendly and helpful. But, my phone calls were not returned. The Ubox program switch was brutal! I made an extra trip back to the UHaul location on both ends of the rental.

JEFFREY W on

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It was near impossible to get a hold of staff to schedule a pickup, or even pay my bill.

JUDY T on

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Communication between the 800 No., the store and the computer system is an epic failure!

TIMOTHY E on

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I was impressed with U-Haul. My current job contract is up in five months and I will be moving on to another job in another location. I am planning on using U-Haul to make my move.

JACOB W on

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staff failed to inform me of the electronic card swipe needed to enter my unit. the manager informed me the day i moved out

KATHLEEN T on

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The manager Todd is phenomenal and went out of his way to help us when we arrived just after the doors locked for the night. I`m 9 months pregnant and needed access when I arrived.

JANET W on

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This location was a pick up of a U-Box shipped from a Las Vegas, NV location. I was very happy with the help we received from the Pasco location when it came to scheduling the picking up our items.

TRACI A on

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Everyone I talked to was Great. I had to change the date of my move and Dave at the 800 number was very helpful. If I move again I will use this service.

JEANNE B on

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Customer service provided by Manuel sp? was EXCEPTIONAL. He was friendly, professional, efficient, and very helpful. It was a pleasure to do business with him.

MIGUEL C on

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Good job!

JUAN H on

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u - boxes delayed for 3 more days damaged items.

JAMES H on

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Was going to rent a 5x8, but saw the U-box got that instead. Excellent service in both Albuquerque Pasco.

PAIGE J on

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The facility was well lit and conveniently located. The staff was rude and unhelpful.

CHARLES C on

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I had to pick up my boxes 25 hours later than scheduled because of an incompetent staff. I will never use this or any other uhaul service again.

AMANDA J on

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I have a lot more than the 200 character limit to speak on for the Pasco location and it`s not anything positive.

TODD H on

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I have consistently had problems with this location. Closing out my entire contract instead of removing 1 storage unit. Calling useless

JOHN G on

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The only real negative about Pasco is they are Horribly understaffed and the wait was 2 hours or longer every time and unfortunately makes a good experience bad!the crew was GREAT!

DAVID L on

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1Billing was messed up 2Took a month to receive the shipment that was to take 10days 3Box and contents damaged now dealing with insurance. NOT A FUN EXPERIENCE

TIM K on

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NEVER again

CANDICE F on

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The U-box was perfect. I was able to load it at the U-Haul location near me and it was delivered timely and in good order. I would recommend this to my friends and family for their moves!

JERRY W on

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Bit of a dispute between two employees as to which one`s turn it was to provide service to the customer.

KAAS A on

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The staff was friendly and tried to help us overcome the bad in route experience.

JANELLE W on

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I was absolutely satisfied and happy with the service on the Pasco end.I was not happy at all that it took two weeks for the boxes to be picked up on the Indiana end.

MARY M on

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Calling to make initial contact was a pain. I should not have to call 22 times before getting through

DANIEL C on

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he staff was helpful when I moved out. The facilities computer systems, however, did not function well. My contract was not closed out and I was charged for a month after I vacated.

AUTUMN S on

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My experiencr with uhaul in Pasco was very unsatisfactory. I havenever had such an aweful experience and I have used uhaul several times.

SERENETI M on

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The U-Box is the way to go! Our stuff made it in a timely manner and in good condition. I didn`t like being placed on hold/transferred at least 6 times and not getting a call back for over 8hrs.

TRACY S on

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Helpful and friendly

CAMERON H on

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Friendly, prompt, and helpful staff. They went above and beyond to help us with getting started with the high wind conditions.

JOSEPH F on

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This U-Haul facility is ran by experienced professionals. Joe and his crew know there stuff. Thanks guys!

CASEY L on

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Poorly informed by person over phone about storage unit location in climate controlled area. It was 300 feet from the entrance to my unit.

HOWARD H on

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Service was great. I had to wait a while on a couple of occasion but that can be expected when the place is busy.

DONNA P on

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I wish you have more space service was great

WILLIAM P on

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I give them a 10

NITA D on

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Outstanding service by all personnel. Was a great experience working with the people at this location.

HEATHER H on

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Using the storage at u-haul was very easy and painless to use while moving. The customer service was excellent and the added features made storing stuff easy.

ALEX P on

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We had to move and pack the U-Boxes since this location is not fully delivering empties yet all went as planned and it was a successful move. I`d recommend this location and the people there highly.

BRADLEY L on

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Everyone was very helpful and professional when dealing with them. Thank you all!

CARLA H on

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I had reserved a climate controlled storage unit from Bend OR before I moved. Upon arrival, no unit was available that was climate controlled.

JAY M on

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Fiasco since the day we booked it- U- Haul advertised Inside storage, delivery by truck to my door, ease, etc etc...could not have been farther from final product

EVAN H on

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Pasco office was unreachable. Rarely was able to talk to them instead of getting forwarded to a national call center and never received calls back from Pasco office in a reasonable time frame.

JOSEPH P on

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I`ve used this facility for rentals and storage and gotten excellent service. The staff is well trained, courteous and helpful. I would highly recommend others to use this facility.

JESSICA R on

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Worst customer service experience of my life. I would be glad to go into more detail: 512-569-8827

JEROMY T on

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They were professional and provided great customer service.

AMANDA SUE M on

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Everyone was very friendly and helpful. Facility is very clean and very well maintained.

ALICIA T on

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Great Location and customer service

KRISTINE I on

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Made res. online. Never received a call. Called Uhaul, but was impossible to get a person. Had to go to the store and even then it took another hour to get the box delivered. Horrible experience.

ALLISON R on

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The staff were friendly and attentive. The storage was accessible, clean, and secured.

BENJAMIN S on

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Extremely well cared for facilities. Helpful staff.

PAUL M on

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From the first time I went there It felt shady. While some employees were very helpful some lacked any customer service skills.

DEBRA F on

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The rental process and access to the storage unit was very easy.

GERARDO A on

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Anytime I had a question the staff was always willing to help.

CHRISTIAAN U on

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Great Place! Staff Could Be A Little More Respectful Though!

RANDY D on

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Letting U-Haul ship the container made moving much easier. Renting a truck and driving it as well as a car across country would have taken two people and twice as much gas to make the move.

WILLIAM B on

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The representatives were friendly and tried to be helpful, but they need additional training on how to enter the information into the computer.

ZACH F on

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Terrible customer care. Poor in-transit info available, and then stuff ended up 100 miles away from where they agreed to ship it.

ZACH F on

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Terrible customer care. Poor in-transit info available, and then stuff ended up 100 miles away from where they agreed to ship it.

LINELL S on

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The staff was very helpful and friendly.

MELANIE F on

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The staff in Pasco was amazing- helpful, knowledgeable, and friendly. Big kudos to them!

NICHOLAS U on

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Fine.

LEWIS B on

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The personel who helped me were very courteous, professional and and made my experience a smooth and easy transaction in every way. Thank you all!

CAMERON H on

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The process went as expected. It is a great way to move, if you don`t have too much stuff!

CONNIE D on

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THANK YOU, JOE, DOUG AND MANUEL. ANYBODY ELSE INVOLVED, THANK YOU TOO!

STEVE S on

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convenient location. very secure.

CURRAN D on

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Staff was very helpful and friendly. The facilities were very clean.

EARL W on

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great

PAUL M on

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Communication was not great. Had to change phone numbers online and cant find my other authorized users listed anywhere

STEVE W on

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2 locks were broken off of the latches during transport. Therefore, the security of my belongings were compromised. The employees at U-Haul of Pasco, however, were great to work with.

JESSICA D on

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Very friendly and very helpful staff. Keep up the good work!

VICKI W on

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The staff was exceptional Great experience.

HEIDI R on

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I have used uhaul in the past and every time it has been a nightmare, except this last time. Its been at least 3 years since. I have nothing but good things to say about this last experience.

RICHARD CALVIN A on

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Only problem i had with pasco u haul, well it wasnt really a problem. Every time i called, it took forever for someone to answer the phone, no big deal though

MICHEAL H on

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Need more help in the mornings.

MICHAEL C on

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Not a 24hr place. You have to get a key to the back down every time you go there.

JEREMY G on

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Still have no idea where my uBox is.

BRIAN E on

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good service

CORENA C on

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Pleasant experience.Great customer service.

CRYSTAL W on

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It was ok, but alarm kept going off, while we were getting some things a few times. We had swiped our card before entering even.

YOLONDA E on

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I had a wonderful experience with the storage rental. However, I had a negative experience with U-haul rental.

JEFFREY D on

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The young man who helped me was extremly friendly and helpful. The facility was extremly clean and organized. My unit looked brand new.

MELISSA C on

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Douglas Morgan went above beyond with his friendliness, helpfullness, customer service. He diffused a stressful situation for my family.

PHILLIP H on

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Courtious customer service reps. Timely and responsive help. Will recomend storage units.

SALVADOR I on

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very friendly and helpful staff thanks

BRIAN E on

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convenient location, clean and good service

JESSICA R on

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The gentleman that helped me was exceptional. He could not have made the transition to a new town easier. Thank you so much! Jessica Romanowski

VONNE M on

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It was good. Ester is a great help to us. I highly recommend her manager over the one that is there.

BRIAN E on

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Checking in/out was a very very slow process but the staff facilities were both good