Customer Reviews for U-Haul Moving & Storage of Passaic

3864 reviews

541 Main Ave   Passaic, NJ 07055

(973) 778-4800

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 6 pm

Services at this Location:

Contact Us

(973) 778-4800

541 Main Ave
Passaic, NJ 07055

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 6 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

RAFAEL M. 
Rating:
5.0

Customer did not leave a comment.

Rafael M. 
Rating:
4.0

The two different gentlemen I dealt with were very helpful and respectful to me

ROBERT S. 
Rating:
1.0

i originally rented a cargo van but had to settle for a 15 foot truck because the tire on the cargo van I originally paid for had a popped tire. I scheduled it at 12 pm for 4:30 pm pick up the same day. No one in the office notified me that the tire popped in the almost 5 hours they had before I picked it up. They waited until I arrived at the store to let me know. Unprofessional. The agent who was helping me did not charge me for the cost of the 15 foot truck since that was uhaul's fault for not communicating. Once I returned the rental I was charged at the rate of a 15 foot truck and not the cargo van as originally agreed to with the agent in the store. I've called the store and left a message and of course no one got back to me because they know they are wrong. Hopefully someone contacts me asap because I am not happy about this.

DEANNA A. 
Rating:
5.0

Excelent

CARLOS A. 
Rating:
5.0

Customer did not leave a comment.

Jorge U. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

MARK D. 
Rating:
5.0

Great service

ERLIN G. 
Rating:
5.0

Customer did not leave a comment.

MAURICIO B. 
Rating:
5.0

Not a thing . When picked up the truck , the lady behind the counter couldn't have been nicer !

BRIAN G. 
Rating:
5.0

Customer did not leave a comment.

JUAN B. 
Rating:
1.0

Wrongfully billed/charges! This is very upsetting!

JONATHAN R. 
Rating:
5.0

Customer did not leave a comment.

JUAN B. 
Rating:
5.0

4way light didnt work. but all team memebrs had a good attitude .. next time i will go again.

Hak S. 
Rating:
2.0

First time I rented from this location. Sales rep told me to drop off trailer by 9pm that same day but he did not tell me I would be charged $20 after hour fee. I have rented trailers twice from Saddle Brook and the reps there told me to drop off the trailer anytime. Once I dropped it off later around 9pm and they still did not charge me an afterhours fee. I am dumbfounded because the rep at Passaic told me to drop off my trailer by 9pm which put me under the impression I would not have been charged an afterhours fee. This is just plain crookedness. If the rep told me "Hey drop off the trailer by 9pm today but you will be charged an afterhours fee" then I would have dropped off the trailer during normal operating hours! I feel scammed. Please disclose everything to the customer.

MOHAMAD K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
3.0

Customer did not leave a comment.

MELISSA N. 
Rating:
5.0

Customer did not leave a comment.

CLARENCE A. 
Rating:
5.0

Customer did not leave a comment.

LESLY A. 
Rating:
5.0

Customer did not leave a comment.

MANUEL C. 
Rating:
3.0

Customer did not leave a comment.

GEORGER W. 
Rating:
5.0

Customer did not leave a comment.

JOSE H. 
Rating:
4.0

Customer did not leave a comment.

Noel G. 
Rating:
5.0

I won't recommend your company because the final fees are ridicules, I drove 30 mile of road, but I was charged 40 miles. Just because if Uhaul policy. again absurd. unhappy customer.

SANTOS P. 
Rating:
5.0

It's all good thanks

KT QUALITY T. 
Rating:
5.0

Keep doing what u r doing

George B. 
Rating:
3.0

The vehicles need to be better inspected upon return before getting assigned to the next person. Also there is no indication or notice indicating that vehicles are being disinfected upon return. If they are not being disinfected they should be. Even something as simple as wiping down the cabin with lysol or clorox wipes and spraying with lysol spray in the cabin and inside the cargo. Also the vehicle originally assgined to me had a low tire and the vehicle was just in a fender bender and had the bumper tied up by tie straps holding the number on. However the attendant as very nice about providing me with a different vehicle.

Sergio L. 
Rating:
4.0

Staff was friendly and accommodating. Especially the woman behind the counter.

ANDREW H. 
Rating:
1.0

Customer service extremely poor and very unprofessional. Get professional and more responsible employees.

YESHIA B. 
Rating:
5.0

Customer did not leave a comment.

KORINNE K. 
Rating:
5.0

I have a great experience. Customer service was great. Very satisfied.

ANDREY V. 
Rating:
4.0

Customer did not leave a comment.

ANDRE P. 
Rating:
5.0

Customer did not leave a comment.

JOSE R. 
Rating:
5.0

The return of the truck was very easy and fast. Good attention.

MARIANA M. 
Rating:
3.0

Process of getting the vehicle was slow! But everything else was on point

JUAN H. 
Rating:
5.0

Great customer service came in last second hour b4 closing and made my rental happen thanks again PASSAIC NJ

RONALD R. 
Rating:
5.0

Customer did not leave a comment.

YAVUZ U. 
Rating:
5.0

Customer did not leave a comment.

NISAEL R. 
Rating:
5.0

never have a problem we walk in and they know just who we are.

PHILIP S. 
Rating:
5.0

Very god people thanks

ORLANDO E. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
1.0

had tremendous issues with this trailer and turned out very costly. the passenger side wheel strap was cut about 5 inches to short to reach the ratchet and end of strap was frayed from being cut making impossible to feed into ratchet. had to buy a wheel strap and ratchet to be safe and legal. then hydraulic brakes were malfunctioning and causing heavy wear on truck brakes. brought to repair shop to get brakes on truck fixed and now have a $1,000 bill as mechanic says brakes were severely overheated and overworked and all pads and rotors must be replaced now. then was pulled over by police due to missing license plate, which i was never told was even missing even though when dropping trailer off i was told u-haul already knew it was missing. police then did roadside inspection of truck and trailer and officer seen there was no brake fluid in reservoir for brakes and cap was stuck closed and unable to be open to try being filled. also most likely reason for non working brakes officer said. police then said i could not continue towing car on auto transport trailer due to much weight and non working brakes. police made car be taking off and be towed by tow truck to my house costing me another $700 for tow bill. absolutely worst experience i ever had and a simple trailer rental cost me over $1,700. please if someone can contact me to straighten out at 201-956-9487 id appreciate it.

Mathew D. 
Rating:
4.0

The check-in / pickup app stopped working at final checkout. I had to complete transaction inside the store but staff was super helpful.

Valdemar F. 
Rating:
5.0

Customer did not leave a comment.

PETER F. 
Rating:
5.0

Customer did not leave a comment.

Joyce R. 
Rating:
5.0

Jose was friendly and efficient! We were in and out quick for our pick up in the morning!

MICHELLE M. 
Rating:
4.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Good

MABEL M. 
Rating:
5.0

Customer did not leave a comment.

DEREK R. 
Rating:
4.0

Long wait at the front desk, maybe have more then one register open at a time.

JULIAN G. 
Rating:
5.0

Yes

JOSE D. 
Rating:
5.0

The staff was so friendly 🙏

CINDY E. 
Rating:
1.0

Fuck

EDGARDO A. 
Rating:
5.0

The people working at this location are awesome. Very polite and helpful. It was a pleasure renting from them.

DARIO G. 
Rating:
5.0

Everything is excellent...

SANTIAGO H. 
Rating:
5.0

Customer did not leave a comment.

KEVIN C. 
Rating:
5.0

Customer did not leave a comment.

SANTOS L. 
Rating:
5.0

Customer did not leave a comment.

LETICIA B. 
Rating:
5.0

Customer did not leave a comment.

TUVIANAFTALI C. 
Rating:
5.0

Customer did not leave a comment.

KHADY K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Great facility and great service

NELSON D. 
Rating:
5.0

Everyone at this location is so helpful

CINDY E. 
Rating:
5.0

Keep up the good work!!!!

ALICIA F. 
Rating:
5.0

Customer did not leave a comment.

Amy A. 
Rating:
5.0

Very good place to rent a moving equipment and tracks

Grzegorz S. 
Rating:
1.0

Customer did not leave a comment.

Lior A. 
Rating:
5.0

The staff was great! Very pleasant to work with and got along well with one another. Nice team.

Damon F. 
Rating:
5.0

Customer did not leave a comment.

ANTONINO G. 
Rating:
5.0

we rented a truck 3 days after a snow storm of over 2 feet of snow. they made it very easy for us to pick up the truck. It was snow free and ready to go .

PHILIP S. 
Rating:
5.0

Excellent service

JOSE R. 
Rating:
5.0

Customer did not leave a comment.

RONAK V. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH E. 
Rating:
5.0

Customer did not leave a comment.

GARRYLOUIS W. 
Rating:
5.0

Excelente servicio

ANGELA B. 
Rating:
2.0

Despite having a uhaul email stating my reservation #, vehicle type (17 footer), p/u location and day & date your representative insisted I was at the wrong location and he did show a reservation for. After much discussion, he a truck but had me buy another set of mattress pads, despite purchasing two at time of reservation. I was very disappointed in uhaul.

Daniel L. 
Rating:
2.0

Customer did not leave a comment.

Mario D. 
Rating:
5.0

Customer did not leave a comment.

Piotr M. 
Rating:
5.0

Customer did not leave a comment.

TONY H. 
Rating:
5.0

Un servicio exelente los chicos muy amables y cordiales , la atención buena y rápida, los felicito es mi primera experiencia y muy buena los recomendaré ampliamente. Gracias.

GLORIA M. 
Rating:
4.0

Aall good just take a 10 to 15 minutes on line before you get to your turn to be served other than that the staff is very helpful good service

SALE B. 
Rating:
1.0

Customer did not leave a comment.

FARIZ S. 
Rating:
5.0

Customer did not leave a comment.

EXSARA E. 
Rating:
1.0

Change the personal don't know what they are doing

Marco P. 
Rating:
5.0

Staff was more than helpful. Very professional and welcoming. Clean and accessible location.

WAYNEA C. 
Rating:
5.0

Always an easy transaction

PHILIP S. 
Rating:
5.0

All services and representatives were excellent. No improvement needed in my opinion. I was in and out with my rental in about 15 mins. Great service! Thank you

mario J. 
Rating:
5.0

Customer did not leave a comment.

HUMBERTO M. 
Rating:
5.0

Customer did not leave a comment.

victor P. 
Rating:
5.0

Very friendly service. I would definitely tell a friend!

Damon F. 
Rating:
5.0

Customer did not leave a comment.

vernon F. 
Rating:
5.0

Customer did not leave a comment.

JEOVANNY G. 
Rating:
5.0

Customer did not leave a comment.

ALHUSSAIN A. 
Rating:
5.0

Customer did not leave a comment.

ALVIN N. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH W. 
Rating:
5.0

Customer did not leave a comment.

AN R. 
Rating:
5.0

!aaa!a111111

andrew N. 
Rating:
5.0

always a good experience

PHILIP S. 
Rating:
5.0

Customer did not leave a comment.

ANGEL V. 
Rating:
5.0

Great customer service!!!!!

nirea j.  |  First Impressions 
No reviews have been submitted for this location.

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