Customer Reviews for U-Haul Moving & Storage of Pensacola-Bellview

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Pensacola-Bellview

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Betty H. on

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Gabriel T. on

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Kelly S. on

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It was a very old van, barely could get it up to the speed limit...just saying. Got the job done

Henry W. on

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I input all my info online to reserve a truck. I stood in line for 15- 20 min. then was asked for most of the information I had already submitted online. Should have just come in off the street. This express reservation thing saved me absolutely no time. I was also incorrectly charged for two days instead of one. There was no professionalism and the whole experience was awful!!!!

Robert P. on

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Gordon D. on

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Eden M. on

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The lady who helped me at this location was very friendly and professional. Great customer service.

kevin f. on

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nathaniel b. on

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Placed installation date over the phone. Waited a week for parts. Got there the day of the appointment and parts were never ordered. Parts then ordered and was never called when they came in the following week. Was put on hold on the phone for over 30 mins as they checked if my parts were in before hanging up and driving to location. Got to location and 2 reps were just sitting down doing nothing. Was told the job would take 3 hrs and it took 4 hrs and 30 mins. I used to go to this location often and liked the service. However, unfortunately i won't be doing business here any longer nor would i recommend this place. The rep that left me on the phone and never returned was Brittany.

LYNDA F. on

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It was very easy to rent and was available immediately. When returning they made it simple even helping disconnect it from our truck. Thank you for making this a pleasurable experience.

luis d. on

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good people, nice staff

Kim H. on

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diana b. on

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Nothing you give 6 star services. It was a time that was difficult but uhaul really helped make it a breeze Thank You.

VIOLA F. on

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Stephanie R. on

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Jerry P. on

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Very good customer service .

John C. on

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The service was excellent at this location. However, the truck had many small roaches in the back which we killed with Raid Ant and Roach bug spray. We only needed to move one load of stuff 2 miles or we would have returned the truck and requested a new one. (There is no way we would have done a long distance move with bugs in the truck. And for those that don't live in FL...roaches are everywhere down here no matter how clean you are, but I still didn't expect to find them in our U-Haul truck.) Because of the bugs, I would not recommend this location to anyone.

Chet P. on

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The lights wete not working on the right side and employee new this and said it was ok everything working he was lieing to me. Plus i rented a uhaul from effingham il same distance to pensacolae 400 percent markup that is price gouging that is illegal i will never rent from uhaul again no good cheats and liars

John B. on

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Prompt, professional service with a good quality van.

Marlene M. on

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Daniel P. on

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Always an easy process.

Tom C. on

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Tina B. on

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Jessica W. on

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I signed up for the 24/7 and I still had to wait until opening hours to pick up, in which it delayed me 2 + hours on moving and I did lose money because of paying helpers that was on the clock while I was waiting for Uhaul to open.

Stephanie C. on

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Michael Y. on

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The only I could see I would change is getting trucks equipped with cruise control

Tiffany A. on

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REBECCA M. on

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Best U-Hsul ever

Carl C. on

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When I go by , reserve a trailer, give all my info including drivers license and credit card , that takes 20 min. Go back to get said trailer , have to give ALL the same info (not just confirm) , then 28 min later I am finally ready to go. What is the point. You wasted 20 minutes of my life I won't get back , not to mention the frustration. I have never had this problem before. Have rented trailer before. I am not very happy . The 20 something you had\have working there talked to me politely , but like I was stupid. I will try not to go back . And I have lived here and had dealings with this store for almost 30 years.

Emily M. on

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Kay A S. on

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The truck had a check engine light on when I left the lot....

Shawn E. on

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Lauren S. on

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Jerry P. on

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Matt G. on

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WENDY M. on

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Everything was great!

twana h. on

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JASON L. on

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The Pensacola location was very professional and the manager, Justin, was extremely helpful considering the originating location in Yuba City, CA charged me for too many boxes...sent one of the boxes to Maryland, and then charged us incorrectly. I would have given a 1 star if not for Justin and the Pensacola U-haul.

Bob J. on

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The price is getting a little out of hand

RICHARD C. on

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Norvell L. on

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James c. on

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Where do I start. Called location at Davis and asked if they were right across the street from mall. Agent said yes. Made appt to get 6x12 trailer with no ramp or tail gate because the trailer without carries more weight. Agent said they had one without ramp and would have ready for me. Next day I show up there and wait for 3o to 40 mins before im helped. Find out they dont have one on site and that they somewhere, somehow took it upon theirselves to change the order to a trailer with a ramp. So after standing there all that time I find out I have to drive across town to Bellview location to get one from them. Cost me several hrs out of my day and money because I had labor guys waiting on job for me. Took more time out of my day to have to drive across to return. Big question ??? Who gave the agent the right to change my order and not even call me to save all this time. UHAUL SUCKS

Pam G. on

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Wenyan S. on

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I like this CO.

Jerry P. on

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Amber A. on

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Make sure the window is more cleaner everything else was perfect

Walt s. on

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very good service from start to finish, well pleased

Vickie V. on

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Brian H. on

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Remind your employees that the customers are always right my tire was low when I left I knew it was going to blow and it left me on the side of the road for 8 hours

samir j. on

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Charles M. on

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I was surprised to learn U-Haul does not have tie down straps to rent as your competitors do.

Isaac S. on

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TRUCK pulled right the whole way . I COULD NOT HELP BUT FEEL THE PRICE FOR WHAT I USED IT FOR WAS EXCESSIVE.I FELL LIKE MY FAMILY WAS RIPPED OFF.

Chris M. on

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Really quick and easy.

Claudia B. on

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Savannah, the driver who delivered & picked up my U-Boxes, was terrific! Before (and even after) the drop-off, she was available by phone to answer my many questions. She was courteous & professional from start to finish.

Vincent B. on

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katherine l. on

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Rose r. on

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Malik was excellent in customer service and a very hard worker. When we dropped off the truck it was kinda busy and he did very well making sure everyone was taken care of with a great attitude. He did have another guy working with him that wasn’t very helpful, nor personable. Overall Everything was great! Thank you!

Charles P. on

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I was treated very nice, and the young man that took care of me were very friendly.

Kevin G. on

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The truck was clean and ran well but was in very bad shape physically. The right front fairing was cracked from top to bottom and many other dings and cracks on the body.

Barry B. on

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Corporate Uhaul using PART TIME employees. Get a full time staff that is educated on all facets of your business.

MELISSA A. on

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I would like to thank the employees for going above and beyond with the reservation the check up before the move at the location and the manager for all his help as well you have a great team

PETER T. on

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Excellent work, started right on time an finished really fast! Great work guys!

james s. on

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very helpful!

Cynthia B. on

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Rodger B. on

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Craig M. on

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When you already have a reservation for a trailer, why must you go through the whole process again when you go in to pick up the trailer? Doesn't make a lot of sense!

Glenn B. on

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Johnny W. on

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Maikel R. on

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Nothing to me. Everything perfect and pretty fast!

daniel g. on

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Poor information and highly miss leading information may be the last time I use U-Haul

Scott Z. on

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Scheduled pick up for 2:00 p.m. a week out and truck was pushed back to 6:00 p.m. Also, the pads I ordered and hand truck were not available. Staff was great.

Lisa Q. on

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Charles F. on

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Get a highway cut through in the center road island. The location is a first class operation.

JOE P. on

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Daniel N. on

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JEROME H. on

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More employees to wait on customers.

William K. on

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jun m. on

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good folks

Marco E. on

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Zachary t. on

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I would not recommend this location to anyone. They guy who we dealt with was very rude and was drunk at work. You could smell the alcohol coming off of him. My husband asked him what kind of liquor he drinks and he said any and that he is was still drunk while being at work. This was very unprofessional and I will not be dealing this this location in the future.

Shannon J. on

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ann marie f. on

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My online reservations were lacking ..1st.representative was rude and insisted on a reservation methodology i knew was not your 'usual'....i had to tell her nevermind..and discontinue call..i was ready 2 reserve elsewhere after her....then i decided to try again with u-haul..i started on-line which was not as simple as i thought....so i called back in 20 minutes and got the MOST pleasant, polite person..she made up 500% for the previous rude impolite lady i spoke to 20 minutes earlier...so sorry i dont have her name..i think it was Shawna???? But not sure....i was ready 2 sing her accolades but when she transferred me 2 her manager..the hold was EXTREMELY long and i had 2 disconnectect...as it turns out....unfortunately there was a snafu with the reservation @ 630 as location closed @ 3.......but when i called when i was on 1st site...i got the MOST wonderful person @ different location that closed @ 7....Ms. Debbie at the 4921 Mobile Highway location..she was a PURE unadultrated delight..hospitable, accommodating, expedient, effecient and detail oriented and prefessional ..she was better than the 2nd on-line reservationist with whipped cream and cherries added with a side of bacon (smile)...you need to hire more of her to the 10th power!!!!

David N. on

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laura n. on

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Excellent customer service through every step!!!! Thank you!!!!!

Jeffrey C. on

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robert k. on

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The uhaul I was given was defective. The speedometer did not work that was very inconvenient. Did not realize this until I was half way home. You would think that would be part of a regular maintenance check on these trucks.

brian h. on

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Rick B. on

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Outstanding service from Justin and afternoon staff. Highly recommend this location. Will definitely use them for future rentals! Thank You, Rocket

BRANDON I. on

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quote from store was $89 emailed bill was for $59 truck was returned gassed up and clean why was i charged $30 extra dollars from what my actual bill

Kathey D. on

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George K. on

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Ryan M. on

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Only one person was working and waited almost 30 min to get my uhaul. Would recommend having 2 people there during peak hours

Tracy B. on

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DAVID G. on

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WILSON P. on

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HARRY V. on

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They needed more help. They were over whelmed with customers and some customers left because of the wait.

Allen O. on

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Everything went smoothly. Personnel were very professional and polite. I can't recommend any improvements since I was quite satisfied.

Krysti J. on

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Staff was friendly and ultimately tried to help. At one point he promised $30 off our rental charges for damaged boxes and then told me he couldn’t afterwards. Frustrating!

Beverly C. on

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Everyone was very helpful and had my equipment on time.

sharon w. on

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Please take more time in spring for bugs

pat d. on

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KELVIN L. on

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Jodi W. on

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This visit fit all my needs thank you!

kris v. on

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More than 1 entrance and exit. Bad

James T. on

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I reserved at a UHAUL location closed to my home and even received an email that the trailer I reserved was available. However, once I got there I was told the trailer was not there and the customer rep had to call and find out where my trailer was reserved. Found out it was at another location that I had to drive to to pick up my reserved. Better communication would have prevented me from getting upset with the fact that the online system could have notified me that the trailer was at another location and avoided my lost time And fuel.

sharon a. on

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We had to turn right around and come back with the truck. It was not in good repair. We felt unsafe with the 1st truck. Malik got another truck. It was about 6:30ish before we got the truck rental started. It was to be the same price. We still had the original contract agreement. He appeared to have called a manager after I asked him to verify we would not be charged any excess or extra charges with all the difficulties we experienced. I wanted it in writing. Was not given that opportunity. It was still expected back by 4:30 the next day. The next day we ran behind an came back to inquire for more time. A female added another day's rental when all we needed was a couple more hours. We turned the truck back in on the same evening anyway. Did not keep it overnight. It was a long time getting taken care of from the beginning even after making reservation and speaking with Yvette on the phone. I

Larry S. on

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tina k. on

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This was by far the most cost effective, and pleasant moving experience that I've had, through the years. Everything was handled in a very professional way, on time and as promised. Thank you!

ROGER D. on

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Ever thing was great thank you

robert r. on

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None.

venessa r. on

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glen g. on

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Your employees parked a rental truck perpendicular across the handicap space for no reason at all blocking its access by handicap persons of which I am.

David W. on

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joseph g. on

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speedy, thorough, professional, a pleasure to do business with

Emily A. on

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ThOMAS M. on

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wayne e. on

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Kristin H. on

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Nels P. on

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I had Great service this time, & very helpful This Lady knew Uhaul information

Charles S. on

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None, well managed facility.

Eugene H. on

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William P. on

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justin t. on

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MIKE w. on

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travis k. on

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Stein A. on

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gloria c. on

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Gail G. on

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Carl C. on

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Very fast and efficient

richard g. on

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Tim O. on

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Have the equipment that the customer reserves. A week after I made my reservation online, I'm told that I can't get an appliance dolly because "There aren't any in the whole town". Have you ever tried to move a full sized refrigerator with a utility dolly and no tie straps? I picked up the trailer at 5:30 pm and returned it at 8:00 pm that same day. At 4:30pm the NEXT day, it was still sitting in the exact same spot that I dropped it off. When I stopped in to see if there was a problem, I found out it hadn't even been checked in! What if I hadn't stopped in? An hour later I'd have been hit with another day's rental!

Nels P. on

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OK Service I had to clean my trailer, No explain you need Ramp to load & unload Uhaul picks this location 7 miles out of the driving area. Not a friendly service & no smiles Trailer performance was towing & handling Great! Going to another location / Use my own trailer.

Roland S. on

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Dawn W. on

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Elizabeth O. on

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Charles DAVID W. on

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On-site associate who assisted me was very accommodating and courteous. She added to my overall experience, but I failed to get her name or would include it here. The associate who assisted me by phone in making the reservation either doesn't know your equipment or otherwise failed to advise me correctly as she said that I would have to have your much larger trailer to have a ramp, at a much higher cost and when I arrived at the site, smaller trailers had ramps and would fill my needs easily. The on-site associate changed the equipment at my request.

ronnie s. on

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Real Professional, Made Renting Trailer Easy. Will Use Them Every Time.

Elizabeth O. on

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Harold M. on

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mark g. on

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Cecelia P. on

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Customer service when i returned the rental was well below average. I was over charged and when I brought it to the employees attention he said, “That has nothing to do with me.” Communication between the employees should be inmporoved upon. I called ahead of time and told them I would be 10 minutes after my drop off time, which they said was fine and adjusted my time frame. They did not inform me that for being 10 mins over that I would be charged for an extra day. Never will i use this company again.

mark g. on

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Nathan B. on

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The truck ran like hell and the gas gauge didnt function so I got charged for not putting in fuel that I did put in. It got the job done but I was very underwhelmed.

Matthew N. on

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Lynne I. on

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diana m. on

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Shipped my belonging from Arizona to Florida in a U-Haul box. Facilities on both ends of the move extremely helpful. Great experience.

Marjory H. on

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Staff friendly & helpful. Satisfied

Jill B. on

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From start to finish our experience with UHaul was easy, helpful and efficient. The time allowed for our move made it very organized and non stressful. Step by step we moved from Arizona to Alabama.

Lizzie W. on

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Good customers services. Very friendly and helpful to the handicap.

John B. on

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Very helpful staff Facility was clean The young man that took my payment went above and behind to accommodate my needs I definitely raccomand this location

nancy n. on

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The Ubox ladies are excellent !

Lance G. on

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Great experience overall. The staff was very helpful and accommodating.

mindy s. on

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I did not visit the facility, but the service i received was top notch so please ignore the no answers

Sharon D. on

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I didn’t actually go to the facility. I had a U-Box shipped from New Jersey and delivered by Stephanie, who was very courteous and friendly and professional.

Scott J. on

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Would definitely use again.

Tamera W. on

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My pick up location was changed which delayed my pick up an entire week after the gauaranteed date. I made a reservation for pick up so it would be ready but it wasn’t so I had to wait over an hour.

Luis P. on

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Impossible to get someone on the phone; when they finally answer they transfer you to the uhaul main number. The driver never arrived on time after repeated efforts to have my u- boxes delivered.

Amanda M. on

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Savannah handled the delivery and pickup of our box. She was punctual, highly competent, and friendly. We could not have asked for a better experience.

Starlyn B. on

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Savannah was so courteous & helpful. Fully answered any questions or concerns we had. Would definitely refer friends to use u haul for their needs. Great experience! Very easy.

Bobbi D. on

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The communications and customer service were excellent. Savannah worked with us when we had a 'hitch' in the rental.. I definitely will recommend her and her facility to friends and neighbors.

Janet P. on

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The delivery driver of my cube was able to change my time to accommodate me. She was very friendly and professional! I did not visit the site, so I am unable to answer the first questions.

Mark R. on

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My UBox arrived on 6-11, but I was not called until 6-29. I was back in town 7-1. On 7-2 it rained. On 7-3 the mover never showed. On 7-4 the new mover was denied access. On 7-5 I got my UBox.

thomas b. on

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Service was great!

Coleen M. on

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Delivery of pod was on time