Why is it so hard to get a receipt confirming you have returned the item on time?JEFFREY G.
Customer Reviews for U-Haul Moving & Storage of Pensacola-University
Pensacola, FL 32504
(@ University Mall)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.MICHELLE W.
Customer did not leave a comment.ashley B.
Well I always get excellent serviceRONALD H.
Customer did not leave a comment.DEENA B.
Customer did not leave a comment.CHAD Y.
Everyone was great!! Very friendly. Made it easy for me. ðŸ˜ŠMICHELE V.
I'll use this location again because they always have my truck size in stock but beware of Dangerous Equipment- the truck steering alignment is really bad. If you turn the steering wheel, it will stay in that position unless it's turned back to center. You'll do donuts in the street if you don't. The key gets stuck in the ignition and the drivers seat belt locks frequently and without cause.RASHELLE E.
Clean, but had to ask to lubricate moving parts, which they did. Shuddn't have had to ask..,Rickey G.
Everyone was very pleasant, helpful, and efficient.ANTOINETTE E.
Customer did not leave a comment.Nancy L. | First Impressions
Warm them the truck only gets 9.5 miles to a gallon. Go through the contract together so all equipment is there.russo B.
Awesome staffâ€¦Help during challenging time. Professional & courteous!ALONZA F.
Customer service was great, really friendly and quick! However - your mobile process needs improving. Second time I've tried renting that way and both had to go into the office. For picking up and dropping off after hours it didn't work and wouldn't recognize my location which was turned on. I took photos to prove but was not able to follow your mobile process to return the truck at night. I hope to not receive a fee for not completing it online.BROOKE M.
No issues everything was smoothMICHAEL M.
Under the section I filled out online to return the truck I was asked if the charges were ok and said no because I was charged for a utility dolly which I did not use, need, or want, especially since I already paid to rent an appliance dolly. Even though I brought that up I was still charged. Maybe I filled out a section asking about dolly usage incorrectly on the return form but what's the point of asking me about incorrect charges if you don't listen and help out.JASON M.
Improve customer service and train employees better. At this location the manager and an employee (Shawn/Sean) lied and attempted to gaslight myself and my group in order to save himself when he did not check our faulty equipment. Manager was not helpful in fixing the situation or keeping Shawn accountable to his mistake.MICHELIE M.
The employees did not seem to know how to do their job at all. One individual in particular who is an older white male, that was a working Saturday January 15th AM used profanity and vulgar language throughout the entire reservation pick-up process including but not limited to â€œshitâ€ â€œfuckâ€ â€œgod damnitâ€ â€œI should not have come into work todayâ€. After 30 minutes of trying to look up my reservation I was told the truck I reserved was not there. This location and its workers are awful, if I could rate it with negative stars I wouldJohn T.
I went to pick up the truck at my chosen location. It was not there. The clerk had no clue about the reservation and rambles off a phone number for me to call. A very rude lady in this call told me the truck is at another location. Across town! The only other thing she said was you got an email and text about this . Which I didn't. So after the drive to the other location a man checked me in, walked me to the truck and said there it is. Back out and leave using this exit. Then without another word to me he went into the fast food restaurant next door. No walk around the vehicle or anything. Good bye U Haul. Hello Penske. Even if I have to pay more money, I will be using/ recommending your competitor!Nanette T.
Customer did not leave a comment.Diane P.
Second time here to drop off trailer very helpful!!JACK H.
Customer did not leave a comment.SHAUN R.
Customer did not leave a comment.LYNETTE B.
There was damage caused by rodent droppings and damage to items. The rodents chewed pictures and rodent droppings on furniture. There was damage to my leather couch caused by rodents along with my mattress.Megan M. | Overall Experience
When I first called to ask what was available for the day the person who answered the phone had an attitude was not listening to my question that was very straightforward and easy then ultimately hung up on me or I could even respond. I ended up calling back and got a different representative by the name Phill who was the complete opposite Who won the pole wife alcohol and 830 very easily that question that I had asked before. After Phill answer the question I can't get location am I not be checked out it was on my way. we don't take the time to respond or review for those who don't provide good service first person to answer the phone way out of line clearly having a bad day Who was clearly projecting that back over to me when I called.JOHN R.
Customer did not leave a comment.BRAXTON B.
Customer did not leave a comment.Timothy E.
Mr Flash was very helpful and got me exactly what I needed, I could not have accomplished this last minute move without his help and expertiseLee S.
The truck I was given should be retired from the fleet soon. Transmission issues. A guide cable on the left side of the overhead door jumped out of its track leaving the door 60% closed with no more movement. After 193k+ miles it's been â€˜rode hard and put up wet'.WALTER M.
Customer did not leave a comment.Javaris S. | Online Move In
We were told we could pick up our u-hUl truck in Navarre, FL. where we lived and rented the truck. Day of pick up they said we had to pick it up in Pensacola, FL. when we got there they gave us an old truck when they had newer ones on the lot. We had to drive 6 hours to our destination. Not happy with your service.gary P.
Customer did not leave a comment.Lena H.
Customer did not leave a comment.RASHELLE E.
Great service and fastFreddy W.
Nothing. Needs to be done to improve check in or check outDENNIS D.
Customer did not leave a comment.TAMMY L.
Customer did not leave a comment.JOHN C.
Customer did not leave a comment.David M.
Customer did not leave a comment.MARY K.
Customer did not leave a comment.JOHN N.
Customer did not leave a comment.RONALD S.
RatsCollin B. | Overall Experience
Customer did not leave a comment.ROSE P.
Customer did not leave a comment.ALEXANDER P.
Customer did not leave a comment.DONNA M.
Customer did not leave a comment.David B.
Both employees that help me were friend and helpful. Nice people working here. Thank you!!!JUAN C.
The inside of the truck was very clean. Outside not so much, but appreciated the inside being clean and smelling clean!!MICHAEL G.
They have rats and homeless peopleJOEL W.
Customer did not leave a comment.rodney K.
Isaiah did a great job checking me in a timely manner. Drop-off was super easy!DANIEL S.
Customer did not leave a comment.Jerril M.
This is a very professional company I was greeted with respect and courtesy. They are there to help in anyway.Michael R.
The young man has great customer service ethics , He aimed to please me as a customer and also the lady that who extended my reservation did the same , Thank youCARMEN M.
Friendly service. Very helpful.THOMAS H.
Never sent an email receipt and I was never sent a checklist prior to taking the truckMELISSA M.
Completely satisfied.JEFFREY W.
Gentleman who hooked the trailer up and checked me out was a great employee. Very friendly and took care of everything in a timely and friendly fashion.KEVIN S.
Reservation was totally messed up. Uhaul sent me to Milton location - which is not where I had reserved my equipment. I lost one full day because equipment wasn't available.Kevin M.
Great serviceFreddy W.
it was just so easy for a local storage locker move.JAMES G.
The representatives there at that time were more than exceedingly nice and professional. Could not be happierSteve H.
Nothing. Very good experience.WILLIAM R.
AMAIZING CUSTOMER SERVICE!!!! IN ALL UHAU STORE I RENTED, THISBSTORE IS THE BEST!!! CONTINUE WITH THE AMAIZING JOB GUYS!!!INGRID D.
I want to share the excellent experience I had with Shaun in your N. Davis Highway location. I was set to have a hitch installed on Monday (11/22/21) for a sailboat that I was to pickup on Friday (11/26/21). The hitch was delayed for the original installation on Monday (11/22/21). On Wednesday (11/24/21), I received a call from Shawn to advise that the hitch was set to arrive around noon that day, that he was leaving to head out of town for the holiday (look at your calendar Thanksgiving was 11/25/21), that he knew I was preparing to pickup my sailboat that Friday, and that he was going to come in that afternoon just to install my hitch. I was floored! He was going to delay his trip out of town for the Thanksgiving holiday just to install my hitch so that I could pickup my sailboat on that Friday. Excellent service! I advised him that I had already delayed the pickup of the boat and we agreed to have the hitch installed today (11/29/21). Thank you to Shaun for your willingness to take the extra step to help a customer even when it would have affected your schedule. I have told several family/friends about his great experience and will be sure to refer others to you in need of a hitch. Thank you again!Timothy S.
Customer did not leave a comment.JOSE G.
Customer did not leave a comment.ROBERT E.
Customer did not leave a comment.BRYAN S.
100% Love this location. Only location I will use.DONALD K.
The truck was extremely dirty on the outside, other than that great service from veronica and her staff.Jorge R R.
My agent was excellent A expert on helping me find what I need as well as Getting the truck and equipment ready the best customer service I have received ANYWHERE SHE IS A WINNER SHER EXCELLENCE I WOULD NEVER GO TO ANY OTHER LOCATION BECAUSE of herROBERT G.
Customer did not leave a comment.Richard W.
Customer did not leave a comment.David J.
Customer did not leave a comment.ZULMARIE M.
Everything was satisfactory. Customer service was excellent, check in, check out was fast and easy.Joan C.
The gentlemen were very polite, attentive &took the time to explain eveything for me. Just keep up your attentive efficient service.Mary S.
Sean is always helpful and professional. Look forward to doing business in the future.John T.
Always a great experience!JACK T.
Lower the prices....gas $$ is going up.Bobbi D.
Not sure but I had a good experience with this location.ASHLEY P.
Customer did not leave a comment.Bailey M.
Customer did not leave a comment.Stephanie T.
They charged me 10 miles more than I drove . And was supposed to reimburse me for an overcharge witch we never received ! So no I will no ever use this u-haul ever again !!!MARCUS F.
Customer did not leave a comment.Harry M.
Customer did not leave a comment.Margaret K.
Customer did not leave a comment.Dan B.
Customer did not leave a comment.DON K.
You need to start buying some new trucks. This truck had over 136,000 miles and had a lot of histerisis in the steering. Also had a check-engine light on the entire time.JOHN B.
I reserved a truck 2 weeks in advance and received a call 20 mins before I was suppose to pick up the truck saying my time would be pushed back 4 hours. I hired movers and had family take off which was a HUGE inconvenience. I reserved the truck for 24 hours so common sense would mean I would still need it for 24 hours. I received a call from Dwight at the original drop off time telling me that it was not their fault that the customer returned the truck late and that I would further be inconvenienced by having to bring it back 4 hours early. I will never do business with this company again. Very ghetto and unprofessional! Customer service is definitely not the goal here. SADAretha H.
Check in & return very quickly and easy.Ching K.
Customer did not leave a comment.Lauren P.
This is the only location I use. They are always extremely friendly and helpful.DONALD K.
Customer did not leave a comment.ANTHONY C.
Customer did not leave a comment.BETTYE W.
Customer did not leave a comment.EDWARD C.
The technician was very professional and helpful.Neil S.
I bought many packing supplies because I was told if not needed just bring them in for a full refund. I returned the unused items but the owner would not give me my money back- he said because I lost the receipt. Even though I paid for them through their system with my credit card. BUT he kept all the boxes and paper wrap I returned to resell but for free, he would not return any of the money that I paid for them just two days prior. I bought & rented everything from this location- boxes, plastic wrap, paper wrap, 26' truck and a car transporter. GREEDY OWNER! PS... Check your fuel level before signing with this place, it was close to a quarter tank lower than what they noted on the paperwork.Marcolm D.
Great customer service! The guys there were so courteous and helped me find a last minute truck to move a few items!MELISSA G.
Customer did not leave a comment.JEANNE P.
To long to wait 14 minutes to speak to a rep to make a reservation on the phoneRicardo S.
Customer did not leave a comment.Xylia A.
Customer did not leave a comment.MATTHEWSCOTT M.
Very friendly and courteous staff! Easy to access as well.MARTINA M.
There was supposed to be a lock inside the unit, but there wasn’t. The light wouldn’t turn on at the switch or by the chair. It looked like it was hanging from the wall and when I touched it it sparked. I reported it to the desk and one of them came to verify it wasn’t working. The next time I go back I have to let them know so someone can possibly fix it. I’m not upset by it, just wished it was already fixed so We could see to put our stuff in.Tanya M. | First Impressions
Customer did not leave a comment.Deborah W. | First Impressions
Customer did not leave a comment.Laurence B. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!