Customer Reviews for U-Haul Moving & Storage of Plano Allen

3009 reviews

3901 N Central Expy   Plano, TX 75023

(972) 424-0815

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(972) 424-0815

3901 N Central Expy
Plano, TX 75023

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

My experience was great - very friendly and accommodating customer service - no recommendations for improvement - keep up your commitment to service excellence!

ROBERT I. 
Rating:
5.0

The staff was proficient and courteous and went out their way to give me the best experience as a 1st time customer.. Keep up the great work

DEBORA F. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Have other uhauls come up to their ( Location 3901 N. Central Expy } standards. I'm always treated with respect and feel welcomed. I totally trust the staff!!!

George C. 
Rating:
5.0

Great service at this location and I will come back again and recommend to my friends

Liyin W. 
Rating:
5.0

Bobbi, Scott and the staff are GREAT!!!

Vincent W.  |  First Impressions 
Rating:
4.0

Can't think of anything. Everybody was great.

DOVIE R. 
Rating:
5.0

Customer did not leave a comment.

DARREN R. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Steven is one of the most outstanding Corp reps I have had the pleasure to do business with. I'm 73 yo and I'd rate him in the top 5 of my lifetime. I expect he will be a steady climber in the U-Haul ranks. This operation is impressive and I have other storage that I will be moving to this location now...but a light will go out when Steven eventually moves up the ladder.

steve m.  |  First Impressions 
Rating:
5.0

Extremely helpful staff, would recommend highly.

james p.  |  Overall Experience 
Rating:
5.0

Excellent customer service!! They kept me informed the whole time until I picked up my rental truck. I would definitely use their services again.

LINDA D. 
Rating:
5.0

Unbelievable staff! I can't remember getting this kind of AWESOME customer service anywhere before!

JOANNE W. 
Rating:
5.0

Great customer service and support!

EDWIN LARRY F. 
Rating:
4.0

Using the self-check in app makes the process far more complicated than it needs to be and takes much longer than conducting the transaction in person. Was very happy with the equipment, price, and location, but I will NEVER use the self-check in process again.

mike G. 
Rating:
3.0

The guy at the counter really needs help with customer service

Ervina M. 
Rating:
4.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Maceola W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIANE B. 
Rating:
5.0

Customer did not leave a comment.

Rogelio C. 
Rating:
3.0

Customer did not leave a comment.

JASON SCOTT W. 
Rating:
5.0

IT WAS THE BEST EXPERIENCE WE HAD IN YEARS!

Silvana N.  |  Overall Experience 
Rating:
5.0

Thank you.

MARIA C. 
Rating:
5.0

Customer did not leave a comment.

LUI A. 
Rating:
5.0

Customer did not leave a comment.

CORLISs J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Glenn D. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

GOLDEN S. 
Rating:
1.0

I contacted Uhaul several times while driving from Nashville to Dallas with extreme wait times for each call. I was finally given a reservation at the location I requested for a drive up unit. Upon arrival the type of unit I requested was not honored by either manager Scott or Bobbi when I arrived at the Plano Allen location. I was instructed to call the Uhaul customer service line where I AGAIN waited in access of 20 minutes on hold. The customer service representative AGAIN booked a drive up unit first month free, added my credit card for automatic billing, said I was set to go. I returned to the counter where I was delayed once AGAIN when the manager couldn’t initiate the contract that was started by customer service. After he (Scott) made several calls for help and almost TWO HOURS later he gave me a unit and asked me to return after my HIRED guys unloaded and he should have the help he requested to complete the contract. After unloading a full truck the contract still had not been done properly. I received a call the following day where I had to give all of my credit card information AGAIN to initiate the contract! How many people, calls and hours should it take to perform a service? I paid my guys for hours of waiting around and then paid to finally unload my truck! Time is money! To say I am beyond frustrated, tired and outdone would be an understatement! Very poor customer service and no desire was apparent to obtain customer satisfaction! Hopefully something positive will come from this rental experience moving forward.

Monya D.  |  First Impressions 
Rating:
1.0

Dealt with several personnel Scott, Bobbi, Briana they were all lacking greatly in their customer service skills.

Monya D. 
Rating:
5.0

Customer did not leave a comment.

Glenn D.  |  Overall Experience 
Rating:
1.0

There was a ton of misinformation... not everyone is on the same page, at this location. There were offers made that were incorrect and/or not verified. This led to us having to quickly move items... with only a few days notice. The storage unit that we were told was good through the end of March, because of our multiple vehicle rentals, ended up only being good until February 28th (which still wasn't the 30 days that we were told was the contract period). We called and were assured it was fixed and we'd receive a follow up call. It wasn't and we didn't. The next call was about a week later telling us that the rental period was up. Receipts weren't emailed and couldn't be printed. The manager was nice but that didn't fix any of the issues we had to try to figure out due to their mistakes. This unit was much smaller and almost three times the price of one we found at another location with a much smoother process/better communication/ extended hours. If you've got time and money to waste, this is your place. If not, be warned.

roshonda w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD T. 
Rating:
4.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

I was there for almost 3 years and I was treated very friendly and with respect I will definitely recommend this amazing company!

Juan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SCOTT H. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA H. 
Rating:
5.0

Customer did not leave a comment.

VIKTOR C. 
Rating:
5.0

Customer did not leave a comment.

Charles M.  |  First Impressions 
Rating:
5.0

The staff was extremely friendly and made moving in and moving out so easy. We are moving but I wish we could stay at this location if we were moving cities.

Joseph C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICTOR B. 
Rating:
5.0

Staff is extremely helpful

Silvana N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JORDAN B. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

James S.  |  Overall Experience 
Rating:
5.0

Very good customer service!

Shaquana L. 
Rating:
5.0

A Great Staff !

barbra b.  |  First Impressions 
Rating:
4.0

Just thanks for being handy and available. And easy to deal with.

Nevil H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James M.  |  Online Move In 
Rating:
5.0

The new management is amazing. In the past week they have improved the overall atmosphere 100% and it is continuing on a daily basis. Your tenants thank you immensely. Keep up the good work.

CAMERON J.  |  First Impressions 
Rating:
5.0

Great Customer Service from start to finish. Everyone was so helpful and friendly. This is the only place I will go to from now on.

Ralynda G.  |  First Impressions 
Rating:
5.0

Great Customer Service from the time I walked through the door. He was amazing and professional. Then I was told by the new manager about other products and services which I took advantage of also. This is the only Uhaul place I use. Great experience!

Ralynda G. 
Rating:
5.0

Customer did not leave a comment.

Claudia S. 
Rating:
5.0

Customer did not leave a comment.

Bethany M. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY J. 
Rating:
5.0

Customer did not leave a comment.

RESTEE C. 
Rating:
5.0

Knowledgeable helpful people!!

DALE C. 
Rating:
5.0

Customer did not leave a comment.

Bin H. 
Rating:
5.0

Customer did not leave a comment.

JEANNIE H. 
Rating:
5.0

Customer did not leave a comment.

Katiuska T. 
Rating:
5.0

Customer did not leave a comment.

CESAR C. 
Rating:
5.0

I was so impressed with the efficiency, cleanliness and customer friendliness of this Uhaul center and staff. This is how it should be done! I would definitely recommend this center and if needed will use this location again.

SHARON M. 
Rating:
5.0

Great great facility great service

antonio g.  |  First Impressions 
Rating:
5.0

Very happy with service!! Thank you

TIMITHA B. 
Rating:
5.0

This was the only uhaul location that treated us well and made sure a truck was ready for us when we needed it. Their offices were also very nice and they were very professional.

LAUREN I. 
Rating:
4.0

Customer did not leave a comment.

Gary R. 
Rating:
5.0

Customer did not leave a comment.

DEBBORAH H. 
Rating:
5.0

Customer did not leave a comment.

Brendan K. 
Rating:
5.0

Customer did not leave a comment.

derek g.  |  Overall Experience 
Rating:
5.0

good service

CHRISTOPHER C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

Cheryl N. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
1.0

I am so sad to rate you so bad but I had my stuff in storage from 2012 till 2020.. 3 plus lay offs a hurricane surgery pandemic and more....after all those years and rate increases 135 to 185 and being told everything is ok no problems I let the insurance go.... only to find 3 bug rats dried up and ate everything from top of unit til floor and couch and chairs and books and pictures an plastic dolls chewed up..... after 10000 dollars this is what I get...... unbelievable........hope we don’t get sick from rat droppings Nice means nothing when what I paid for did not happen

VENITTA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Todd M. 
Rating:
5.0

No surprise charges!!! Flexible with dates and times. Perfect experience

Amy F. 
Rating:
5.0

Customer did not leave a comment.

Dwaunyetta B. 
Rating:
5.0

Staff outstanding. Very detailed explaining everything.They made me feel welcomed and at home. I feel with the security measures in place I’m not worried about my belongs. I made the right choice.

George C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julio G. 
Rating:
5.0

Person working was helping someone else , acknowledged me said he be a few minutes. Dropping off the equipment was painless took maybe 15min.

Everett N. 
Rating:
5.0

Customer did not leave a comment.

Devonta D. 
Rating:
5.0

The young that helped when I pick up my truck and dropped it off was awesome friendly,very kind,polite and very knowledgeable,sorry I didn't get his name but let him know he did a very good job!thank you

Jaime B. 
Rating:
5.0

The process was hassle free and Mr Gay was excellent! I will definitely use this location in the future and recommend to my friends and family!!!! The only negative thing was the van smelled like cigarettes but of course that's not your fault.😉

Sherri J. 
Rating:
5.0

Customer did not leave a comment.

Sadaf H. 
Rating:
5.0

Everything was perfect, just had trouble finding the key drop off after hours. The picture shows an orange box on a pole when in reality it's a slot in the door. No big deal, just took me a couple minutes to figure out where to drop my keys

Jordan I. 
Rating:
5.0

Customer did not leave a comment.

Socrates C. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

blake F. 
Rating:
5.0

An employee came out and asked if I needed help as I struggled to get the key box open. He was wearing a mask and very kind. Great staff!

Corinne W. 
Rating:
5.0

I really appreciated the young man who helped me. He talked fast and was very friendly. You don't see this kind of service in rental places. Continue to keep the store clean and affordable prices and I'll continue to rent from this location. Thanks

erwin D. 
Rating:
5.0

Customer did not leave a comment.

VICTOR C. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Sandra M. 
Rating:
3.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Very helpful staff, truck was clean, overall very good experience

Gary P. 
Rating:
5.0

Had several visits to this location over the course of a month or so and all my interaction with the various employees was exceptional. I wouldn’t hesitate to do business with them again. Excellent experience overall.

Miguel B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlotta Z. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
1.0

The door to my unit was broken. I couldn’t open it myself because of it being broken. It slammed shut very hard while I was inside of it and almost hit me. The management never responded to my multiple calls and email. I asked the office almost daily when my door would be fixed for three weeks and it was never done.

Ashley L.  |  Overall Experience 
Rating:
5.0

The young man that helped me at the service desk was Great!!

jay j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elizabeth T. 
Rating:
5.0

Every staff member I interacted with was fantastic and helped me as much as they could. Hiring and training staff seems to be the only thing Uhaul does well. I booked my experience online and every single thing about it was awful. The website is garbage, the rental process is a joke, and ensuring I got what I needed was non-existent. the website promised me everything and then the staff of the THREE locations and a call center had to do everything they could to fix the problems your website caused. Turns out they couldn't because Uhaul corporate is a tire fire. They tired and they tried hard. You just let your staff fail in a broken system run by people who have no idea how online interactions should work in the year 2020. I've literally never dealt with a company that has such amazing staff and managers and such awful customer experiences and corporate operations. Seriously get your shit together Uhaul. Your staff don't deserve to deal with your incompetent messes. The only way I will ever use Uhaul again is if I have to and I can talk in person with a staff member the whole time because the customer facing staff is the only competent thing about your miserable company.

Hillary F. 
Rating:
5.0

Customer did not leave a comment.

james m.  |  Overall Experience 
Rating:
5.0

I've rented from this location several times. Everyone has been super helpful. I feel like they genuinely want me to have a good experience. I'll continue to go this spot for any needs Ihave.

Laura F. 
Rating:
4.0

Vehicle was clean and appropriate for my moving needs.

Nancy N. 
Rating:
5.0

Everything worked easily for us and both agents at the counter were really friendly and easy to work with.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

tometria D. 
Rating:
5.0

Professional caring service

Donna H. 
Rating:
3.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Move went much better than using my SUV again. Friendly and smart staff. Thank you

Brian B. 
Rating:
4.0

Customer did not leave a comment.

Christine S. 
Rating:
5.0

Thanks

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
3.0

Customer did not leave a comment.

William W. 
Rating:
5.0

N/A

Bryant H. 
Rating:
5.0

Scott was very helpful and great to deal with.

james m.  |  First Impressions 
Rating:
5.0

Everything was great

Rachael B. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

Pablo V. 
Rating:
4.0

Customer did not leave a comment.

George K. 
Rating:
5.0

Customer did not leave a comment.

Shawn G. 
Rating:
2.0

The clerks attitude was rude. He seemed as if he was irritated that he had to help us. I understand you have 3 people waiting in line at 7am, but we don't particularly want to be there. We have things we need to do too, but we need help doing it. We don't want to pay money for a “lift” or a move. But we need help, so show us a smile, and be helpful. Advice: Finish with the customer you have before proceeding to the next. We were late for an appointment because the clerk said he had to go help the next customer before helping us load our vehicle onto our dolly. I was super disappointed. We were at uhaul at 6:50am and did not leave until 7:40ish.

Hunter S. 
Rating:
5.0

Customer did not leave a comment.

Theressa M. 
Rating:
4.0

Customer did not leave a comment.

Damian P. 
Rating:
4.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

John L.  |  Overall Experience 
Rating:
5.0

I will use and recommend for storage as well as moving. It is close and fully equip as far as I van see.

Vernon S. 
Rating:
5.0

Customer did not leave a comment.

Randall L. 
Rating:
5.0

Customer did not leave a comment.

Derek H.  |  Overall Experience 
Rating:
5.0

The Guys there Always Great!

tracy T. 
Rating:
5.0

All was good. Awesome customer service.

Jerry T. 
Rating:
5.0

Customer did not leave a comment.

Leslie W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

anderson L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CURTRESHA F.  |  First Impressions 
Rating:
5.0

Scott and the other guys were very friendly and helped me out so much. Thank you guys enjoyed my stay felt safe at all times.

kathleen b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

cassandra h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DeAngela S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Megan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John B.  |  First Impressions 
Rating:
5.0

I couldn't have asked for a better professional encounter than I did with Scott, Michelle and Brianna. Moving can be a difficult time and their help made it possible to store and move my possessions in an efficient, and timely manner. The facility is in excellent condition. The help is greatly appreciated. Thank you UHAUL for having such a wonderful staff.

Thomas K.  |  Overall Experience 
Rating:
5.0

I couldn't have asked for a better visit. Michelle Irwin opened my account and walked me through the process and answered every question I had. The facility was organized, clean and met all of my needs. I didn't hesitate to seek out a U-Haul facility for my move and storage and have dealt with the company for years. I was very fortunate to have Michelle handle my account and she should be the model for all of your representatives. Thank you

Thomas K.  |  First Impressions 
Rating:
5.0

Top notch storage facility.

john m.  |  Overall Experience 
Rating:
5.0

greeted at the gate, logged in quickly and escorted to unit. very pleasant and professional. facility perfectly maintained. had a hard day driving, so this was a welcome experience.

george w.  |  First Impressions 
Rating:
5.0

Staff was very helpful and got me set up with my unit very quickly.

Amanda M.  |  First Impressions 
Rating:
5.0

Fantastic experience at this Plano facility. Very accommodating with my situation. Greatly appreciated!

eddie c.  |  Overall Experience 
Rating:
5.0

Pleasant experience dealing with staffs there. Thanks.

nora b.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff.

James M.  |  Overall Experience 
Rating:
5.0

The definition of customer loyalty is when you stop shopping. You always go back to the same place. The service and friendliness we received here will make us loyal customers at this location .Thanks

Paul N.  |  Overall Experience 
Rating:
5.0

Excellent service from start to finish. The owners Scott and Michelle were so friendly, helpful, and accommodating. Their employee Brianna was very helpful, identifying the best places to get fuel.

Lyle C.  |  First Impressions 
Rating:
4.0

The attendant was beyond helpful and knowledgeable.

Jet E.  |  First Impressions 
Rating:
5.0

Well run establishment.

Alejandro H.  |  Overall Experience 
Rating:
5.0

Michelle was very helpful setting up my storage unit and provided useful info at check-in. Would definitely recommend using this location. U-Haul Moving & Storage of Plano Allen

eddie c.  |  First Impressions 
Rating:
4.0

Na

James M.  |  Overall Experience 
Rating:
5.0

Great place

Geraldine G.  |  Overall Experience 
Rating:
5.0

My experience was quick and easy. Everyone answered my questions and I felt that the entire staff was kind and efficient. I would recommend this establishment to anyone.

nicole h.  |  First Impressions 
Rating:
4.0

Warmer than expected for climate controlled 80 degrees, everything else was great.

John S.  |  Overall Experience 
Rating:
5.0

Excellent

Gregory M.  |  Overall Experience 
Rating:
5.0

Excellent service at this location. Very detailed explanation of how the everything works and Uhaul’s processes are fully explained.

Alejandro H.  |  First Impressions 
Rating:
5.0

Very nice friendly service. Only upgrade I’d recommend is to place a Keurig in the office for caffeine deficient customers.

Todd G.  |  First Impressions 
Rating:
5.0

Rep was polite and took time to explain the process

Christina T.  |  First Impressions 
Rating:
4.0

Nicely maintained. Easily accessible. Manager worked with me to find the best unit.

Martin F.  |  First Impressions 
Rating:
5.0

Great service, nice helpful people and nice curtious manager.

Ivette F.  |  First Impressions 
Rating:
5.0

Much nicer than most places I have used. Always professional. They do it right

Terreca F.  |  Overall Experience 
Rating:
5.0

Staff is outstanding

George C.  |  Overall Experience 
Rating:
5.0

I ran in to drop off my moving van, already late to work. Michelle offered to take care of everything and email me the receipt. Sure enough the email came through with everything handled perfectly!

Dera E.  |  Overall Experience 
Rating:
5.0

Over ten years using their storage and no complaints. Good location and easy to use.

PERFORMANCE S.  |  Overall Experience 
Rating:
5.0

Great service and location. Only left because I moved out of the area.

KINNON M.  |  Overall Experience 
Rating:
5.0

Keep up good work!

patrick r.  |  First Impressions 
Rating:
4.0

Only inconvenience is no direct access. Attention from the manager was good and the reception of the truck fast and efficient.

CARLOS V.  |  First Impressions 
Rating:
5.0

Every one was helpful and nice thanks

April H.  |  First Impressions 
Rating:
5.0

Very helpful people.

John R.  |  Overall Experience 
Rating:
1.0

New management didn’t know what they were doing .big confusion Getting my new storage unit was Big fiasco glad that’s over with.

Joe d.  |  Reservation 
Rating:
5.0

Clean, secure and conveniently located.

James M.  |  Reservation 
Rating:
3.0

Do not pro rate rent ! Bad ! Only use storage 10 days and must pay full month !

debrorah m.  |  Overall Experience 
Rating:
3.0

Facility was clean, access was fine. Reservations and confirmation process needs add’l clarification and instructions. I could never get the actual facility by phone, only a nat’l center.

Heather C.  |  Overall Experience 
Rating:
5.0

Great customer service.

Cory D.  |  Reservation 
Rating:
4.0

Very neat and clean

kathlyn o.  |  Overall Experience 
Rating:
4.0

office staff was always very helpful and friendly

RICHARD R.  |  Overall Experience 
No reviews have been submitted for this location.

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