Customer Reviews for U-Haul Moving & Storage of Plano

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Plano

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GRAHAM G. on

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TONYA V. on

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Hannah H. on

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There are like 6-8 customer parking spots out front but they were all full. I was expecting the store to be packed. No, I was the only customer. I had to park in the parking for trucks and the it was a pain to go the wrong way to get to the trailer that I rented.

JAMES W. on

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COURTNEY B. on

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tom h. on

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Richard R. on

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Elena P. on

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Overall I find Uhaul box is the most efficient price and quality wise, and secure way to ship goods across the country as I did. Storage time is included with shipment, up to a month total. On my request, before I was ready to empty it, I had an access to the box twice - a 48 hr reservation is needed for that to arrange. The only stumbling I had that the storage manager charged my CC with another month fee 48 hrs before my initial storage term expired. I have to give him a credit though for that the next day after I emailed him about that, he responded that the charge will be refunded. No apology was offered though. But that's can be attributed to an individual's manners not Uhaul policy as a whole. Would advise to confirm the last day of "included" storage as they charge for the next month right after midnight.

Michael M. on

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Very professional

Mark S. on

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After our reservation was not correct at the first location on Ave K - this location was very helpful. We thank you for your customer service.

Ruby P on

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Great customer service!

Michelle M. on

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Friendlier support staff.

Mike S. on

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debra m. on

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Matthew W. on

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tiefang l. on

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nicholas d. on

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Friendly stafl around from the time I arrived to pick up truck to its return. Quick and efficient. I've used this location in the past (among others) and will definitely use again if the need arises

MARTY W. on

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Same as picking up, fast and easy.

richard W. on

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allen c. on

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kenneth b. on

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Kim W. on

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frank c. on

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Had to wait a long time to get my rental because of too few people handling customers. Original reservation at another location was not acturate because they put in the wrong rental date. Personnel were all helpful

Cresencio V. on

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Jessica W. on

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RASOUL R. on

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PAUL W. on

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Etienne L. on

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Ericka G. on

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Great experience.

Brian M. on

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Karen W. on

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The process was easy a end the experience good. It was very easy to shift the reservation when my plans changed. Good job!

Ramon P. on

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Bill L. on

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always accommodating, even when it's very busy.

Lisa C. on

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dusty s. on

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The trailer rented needs to be repainted, decals replaced, and door hinges oiled. Other than that, it was clean, tires in good shape, and tracked well.

ALFREDO H. on

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Robert D. on

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Witold M. on

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cathy l. on

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laura c. on

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David M. on

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Nothing, it was as smooth as possible. Well done.

GEORGE F. on

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Joe M. on

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Fang X. on

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Do beast more!

todd l on

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Jordan is very welcoming and a knowledgeable asset to U-Haul. She made the process enjoyable, seamless and streamlined. The facility is awesome.

James C. on

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A little slower than desired with getting equipment checked out / checked in. This is something that could be improved with an additional person floating between the counter and the checkin area. Staff is very nice and equipment is well maintained.

Lee B. on

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Very quick and efficient on both counter check-out and the return process - great staff at this location

Rakesh M. on

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Easy drop off site and assisted in parking my loaded truck.

Steve S. on

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Fast friendly service, reliable equipment and easy check in process-- convenient all the way around!

Reynaldo C. on

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excellent customer service clean facility and very well put together location, very impressed

Michael B. on

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Susanne R. on

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Good and fast service!

mark r. on

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barry w. on

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Kenny D. on

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SHERRY F. on

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Drop and go. Very smooth and quick drop off.

MARTIN V. on

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Amalan J. on

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david c. on

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Chris C. on

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I had a truck reserved with Penske to be picked up first thing in the morning. They did not have my truck when I arrived. I called U-Haul and they had a truck and I was taken care of and on the road in about 15 minutes. Great experience!

Russell T W. on

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DARLA d. on

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Fred S. on

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Keith D. on

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I accidentally left something in the cabin of the truck. I called the followers Ken business day and got the run around for 6 hours even after I was told the general manager was going to look in the truck and call me back. Terrible service

Deborah T. on

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Could have had a few more employees for check out/in because we had to wait a long time to check it back in.

Jacqueline P. on

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Friendly staff persons when I went for my pickup and for my return. Also, the new cargo vans are AMAZING!

Leonard R. on

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None necessary. This was a great experience.

JAMES S. on

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RODERICK S. on

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The brakes on the truck locked up and began smoking, we had to switch out vehicles at another location.

Seth H. on

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Paul B. on

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This was the first time I used the express check in feature.... it was wonderful. In and out of the store in minutes. Couldn't have asked for a better experience.

Xinwei L. on

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Jason L. on

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Carlos B. on

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Billy P. on

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Nice clean Trailer. Tracks perfect behind the car even in high winds.

David C. on

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Easy, quick check in. Friendly personnel. They took plenty of time with me to answer storage and towing questions.

chasity a. on

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The tuck broke down on a. Dry busy over pass bridge. We called this location several times and never got a response but was forwarded to a call center. After two hours of waiting on the road, we were finally cleared to leave the truck since no towing truck had contacting us and we didn't know when they would arrive. Terrible terrible experience!

stephanie s on

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Michelle is a great ambassador for your company

LAWRENCE O. on

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ROBERT C. on

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David W. on

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DAVID P H. on

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joyce l. on

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Nadyia H on

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More coordination between Uhaul locations call center. We were misinformed ended scrambling to get what we needed with no financial breaks. Michelle the driver who picked up u-boxes was incredible

Lacey S. on

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ALDIN L. on

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juan g. on

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SYED A on

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We were very happy with the way the store and Ashley helped us.

Carl B. on

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Maria V on

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Clean and ready when I arrived. The check in/out process was great.

Reza K. on

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Anna H on

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Michelle is great.

Sheena T. on

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Fees billed is confusing and adds up quickly.

David T. on

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I was disappointed that I could not return the trailer to a different location than my pick up point which was closer for me. I thought that was part of the appeal of Uhaul.

Daniel P. on

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would have given excellent but agent forgot to get box dolly, other wise great.

Amit R. on

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Every time I come here, there is something wrong in my bill.I am charged more than the actual amount. Though I got the refund but It's waste of my time getting in touch with customer service.

D'Ann D on

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Michelle Mitchell was an excellent resource provided outstanding customer service!!!

Jason J. on

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Very friendly and helpful staff.

ron a. on

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Knowledgeable and helpful. Was also pleasant to customers. Also had what I needed. I can't think of anything to improve upon.

Terry C. on

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HUL K. on

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Nothing, everyone was polite and very helpful. Jordan is a great manager and a pleasure to work with.

Nicholas P. on

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Steven M. on

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Great service from start to finish. Even hooked up the auto transport and guided me when I need to put my car on the trailer.

Terrance J. on

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Valarie K on

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Staff was great. Box was not too clean, paper was greasy and the cover did not fit very well.

Ananda K on

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Michelle was excellent. Kept us informed the entire way. Delivered and picked up at the exact time promised. Highly recommended.

YESSICA V on

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Michelle was amazing!! She made the process super simple and easy

NIKKI G on

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Great group of people that work there!

sam e on

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Michelle is awesome!!! She is a true asset to your company and if it wasn`t for her and her help to get the box to us your rating would be a lot lower!! Call center was awful experience...

Ramon R on

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Staff was friendly.

Keisha H on

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Michelle- the lady that delivered- was an angel and prompt!!! She got ot in and completed in no time.

SUSAN F on

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The staff were exceptional. They helped me with security issues, helped me with a heavy box, and even jump started my car when I needed it. I`d highly recommend this location.

ANTHONY R on

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Very helpful and courteous.

Michael R on

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Although I didn`t rent a truck or storage the customer service has been great

Edward G on

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Thank you for a good experience

Margaret B on

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I wish you had 2 or more sizes

Robert E on

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Our driver was great!

Margaret B on

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I wish there was more then on size to pick from.

Stephen M on

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Michelle, our driver was excellent!!

sherry m on

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Our experience with your end of the trip was awesome and Michelle did exactly what she told us. Our beginning adventure wasn`t as pleasant.

mimi r on

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The ubox delivery to our new house was great. The transporting the uboxes and keeping them at any of the uhaul storage places multistate was a nightmare.

Tom K on

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This system doesnt work work well. There`s not enough space to log all of our complaints. Has nothing to do with the drivers. It`s in your system. All we get is grief. Our phone 8089873910

Marcie M on

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Deplorable phone customer service, but Michelle Mitchell, the UBox driver made up for it! She was on time, friendly, and helpful, and is an asset to the UBox part of your company.

DENNIS C on

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Staff was great. She was very helpful.

KELLY J on

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I got in, got my truck, got out and got the job done. That`s as good as it gets. Staff was fast, friendly and helpful.

marie w on

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Christina helped us with the storage rental the van rental. She was friendly knowledgeable. She was also very helpful.

Byron B on

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U-Boxes were clean, on-time, inexpensive, staff the delivery person Michelle were friendly, professional and courteous. A very good overall experience for me -- Highly recommended!

NORA B on

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the staff was always very friendly, I needed a larger climate controlled facility.

RAO M on

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Air-conditioning unit leaked water condensation pan overflowing and no one cared to fix the problem. A big puddle of water on the main floor access.

Kris Kane L on

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Very convenient and easy to use.

Mary L on

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Friendly

Mary L on

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Friendly

Ryan H on

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Service was good.

Brenda M on

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Great job.

russell f on

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Both Michelle from Blain,MN and Plano,TX was very friendly. The overall experience was outstanding.

Mouhamad H on

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Amazing, prompt, and courteous service on both ends of the move. In New Jersey and in Texas.

robert s on

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Double charged me rude customer service on the 800 box was supposed to be in our state on the 13th arrived at the UNIX location on the 18th

iola b on

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The crew did a great job. Very helpful and caring with loading.

kati b on

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I need someone to contact me regarding delivery charges that I was promised would not be charged.

kati b on

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The delivery people Michelle and Loretta were great. I need someone to contact me regarding delivery charges.

Barbara B on

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Michelle Mitchell was very helpful in getting the boxes that we needed delivered and picked up. She is an excellent representative for U-Haul.

KRISTERN G on

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Some of our boxes suffered water damage from the leaking roof of the unit.

Wendell S on

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Major fiasco on the delivery . Promised dat 6/24 . 6/28 NO delivery scheduled , NO cooperation from SYRACUSE . EXTREMELY DISSATISFIED . No one takes responsibility .

Robert A on

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My only problem wasn`t actually with U-box but the moving help I arranged via the site, they never came and I pre-paid for it.

NITA L on

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A very good experience.

James T on

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UBOX is a hassle on the destination end, my UBOX went to a destination that is not equiped for UBOX service and was very far from my home.

James T on

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UBOX system is flawed, I had to arrange alternate means to get my UBOX to my final destination. You need to have more options for delivery of UBOX to homes.

umair l on

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I didn`t ask for any service Please clarify the purpose of this email and what is the reservation number is for.

vazrik h on

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My special thanks to Cynthia Jamison and Michelle Mitchell for providing excellent customer service. Their managers must be proud to have such dedicated employees.

Wendell S on

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Our contact driver Michelle was very good. Displayed excellent customer service , friendly , helpful and courteous .

nicole b on

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The assistant manager misplaced my box, he acted as though my things were of no importance. the staff made a remark about the misplacing of my box saying well that`s the Uhaul experience.

Gary L on

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Excellent,easiest least costly way move. Michelle was great as dispatch driver.

umair l on

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Good Experience and will recommend it to others.

Richard B on

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I recommend the Ubox option and your company without reservation. Thanks for everything.

TAMIKA J on

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storage 1401, I thought someone accidentally picked up my keys and the guy with dirty blonde hair was NO HELP AT ALL. The Spanish guy was really helpful. Moved out Friday May 13 around 3:30

TRAVIS B on

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It was clean, lighted and a/c . It was perfect, thanks!

Favian A on

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Kevin and his staff Christina and Chase helped me are friendly, efficient, and a pleasure to do business with!

Randy O on

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The convenience of the move was good. However, the customer service was absolutely terrible when it came to contacting Uhaul no one seem to know what was going on or able to help.

John S on

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Michelle did a really good job, very responsive and professional. Need to make sure I get a credit for the additional charge to my credit card for 3 boxes that I ordered as I only needed 2.

SCOTT C on

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Employees couldn`t get my unit cancelled. It took 4 phone calls and my account being charged after I was moved out to get it correct. Bad management of employees. They were all incompetent.

liang w on

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Good Service. No complain.

DAILEY L on

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Great staff! had some issues with the access card initially but they handled it promply!

MELINDA H on

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We never had any complaints! All employees were awesome and made each transaction enjoyable! If or when I need to store anything ever again...it`s U Haul all the way! Thanks for everything :-

DOUG C on

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I keep receiving notices of late payment even after I have discontinued your service and paid in full.

CHRIS L on

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Staff is extremely friendly and knowledgeable. Makes the painful moving experience much less so.

MARK D on

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our 35 foot trailer was hard to maneuver so had to move to another facility.

RENE G on

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All the employees we dealt with were professional and great to work with.

Russell W on

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Delivery and pick up lady was great

Melanie C on

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This was our second time to use the Ubox service. The driver was extremely helpful and friendly and worked with us when we needed to make a last minute change in the schedule.

Lana B on

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I would use them again

AUSTIN A on

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Multiple auto-pay errors. Box usually not ready when I called 24hrs ahead for access/staff rude when I called 24hrs ahead. Items damaged from jostling of box contents.

kourtney b on

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Michelle is incredible, friendly, and patient. She made our experience stress-free. We loved her!

NANCY W on

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I have alredy recommended to a friend and they are using it.

NORBERT K on

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very good experience overall from waco to plano, thank you for making it so easy

Cynthia M on

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The online reservations were quick and easy. The UHaul delivery driver, Michelle, was amazing! Michelle was courtesy and very professional. Thank you!

FLORA S on

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Your friendly and informative staff members are the best, esp. thanks to Ricardo in Plano, TX.

KRISTEN E on

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It took me three visits and three requests to get my storage unit account closed. During that time, I received notifications of late payment when nothing was owed.

Gil E on

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I should have gone with Kevin`s recommendation and gotten 6 boxes. Suggest you remind customers about outdoor furniture, ladders, wheelbarrow, and Christmas decorations. Excellent service. Thanks.

James S on

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The local people were great. The delivery of the box from TX to CT was late and I had to track it down.

MARY B on

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I think the hours on the weekend should be longer as people do a lot of moving during that time. Also, a ramp instead of only stairs would be helpful for us senior citizens who are moving furniture.

Kim G on

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Ease of access, availability of the U-Haul customer reps to explain the process and also provide the access to my unit. I`ve recommended this to family for their future consideration as well !

kristen p on

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our experience was not so great. The movers spent 2 hours trying to pickup the u boxes, and uhaul had cancelled the reservation and wouldn`t allow them to pick them up that day.

CINDY M on

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The staff were friendly and very helpful in completing my transaction.

Cindy M on

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The staff was extremely friendly and efficient.

Cindy M on

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The staff at this U-Haul is extremely friendly and easy to work with.

Rouzbeh F on

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Great!

CAROLYN W on

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As always, staff and facility is excellent.

GREGORY T on

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Great customer care at this location! This is the only Plano Texas UHAUL location our family will use b/c of their customer service, location and easy access.

Lynda H on

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Michelle Mitchell is a rock star!, she was friendly and helpful! I especially appreciate her patience as we got the last few items rearranged in the Uboxes.

Lana B on

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Is as not aware that the boxes were not in an air condition building.

SHONNI C on

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a

Neecie M on

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They are just too small!

LYNAIRE S on

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The office needs more staff. The staff needs to be trained and help the manager more.

MUHAMMET P on

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Good customer service, short wait time.

RYAN W on

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There was this Josiah. He decided he didn`t like us and took every opportunity to torment us

RYAN W on

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There was this Josiah. He decided he didn`t like us and took every opportunity to torment us

CHARLES C on

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The facility was clean and well lit. We rarely needed service, but when required the staff was very helpful.

KATHY C on

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We had units that were fabulous. Close to the exit and climate controlled. We never worried about the safety of our belongings. Best storage experience ever!!!

Gabriella F on

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Great service. These people know how to work well under stress. Hats off to the manager,he works so hard and you can tell that his number one priority is customer satisfaction.

Lana B on

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I had to redo my pick up about 3 time. I haul was very very helpful. Yes I would recommend them.

Cynthia W on

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My ubox was wet inside on the floor. I reported this condition.

Ricardo R on

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The owner/operator was accommodating and very helpful. A pleasant experience, whereas the corporate office was a nightmare.

Geovanny M on

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Good people who helped me all the way. Nice and friendly

marc w on

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Setup great, the delivery was bad... We`ll see if they send me a survey

CAROLYN E on

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Outstanding customer service and understanding of customer needs.

CLINTON T on

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Very nice

Cynthia W on

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The floor of my container was wet. Reported to the Carrollton, office where I contracted the container. It was too late to change it out as the movers were already loading.

catherine u on

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Michelle is fantastic! Very friendly and helpful. She went out of her way to help me quickly and efficientLyd!

MATTHEW S on

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Nice facility, helpful people, always clean

Debbie T on

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Michelle your driver was amazing.The boxes did not hold as much as expected.I think the price is high. But Michelle made it worth while.You are only as good as your people and your product! Good job.

Robyn W on

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Michelle was amazing. She kept in contact with me from the beginning thru pickup. She was friendly and helpful and made this process easy.

Ganesan M on

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Excellent service by Uhaul.

william g on

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It was my understanding that I should provide my own padlock. But when the U-Box arrived, it had no hasp and was sealed only by screws.

KAREN A on

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I had a storage unit there and the experience was fine.

Ganesan M on

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Very good service

JUSTIN P on

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Terrible customer service. Never respond to emails or website messages. Rude in person. Never doing business with any U-Haul again.

JUSTIN P on

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Terrible customer service. Never respond to emails or website messages. Rude in person. Never doing business with any U-Haul again.

ROSE R on

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Would be perfect if you good access light in individual units

JEFFERY R on

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Outstanding. Friendly, efficient, knowledgeable.

HARRY C on

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A month free storage with a one-way rental was perfect for our needs. Moving from storage was made easy with U-Haul.

ZACHARY H on

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There was a leak in my unit. They didn`t seem to care. Also, no prorating your rent. I had half a month`s rent left! Unfair.

HARRY C on

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This facility is excellent in every way. Nice job, U-Haul!

BRIAN V on

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The sales people were very helpful in getting our unit set up and returning our trailer.

NORA B on

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Josiah, was very helpful for all my storage needs. I really appreciate the friendly and helpful staff.

DEREK M on

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The staff was very friendly and gave great advice. We really appreciated all of the detailed information they provided.

DEBORAH M on

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I had great customer service from the counter person to Josiah! Took the time to show me different options and just overhaul friendly atmosphere and people.

ANNA F on

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The level if service was good and the facility was clean and well maintained.

DELORES M on

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Very happy to have items stored at this location.

LOIS J on

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The facility and the staff were great.

DANIEL I on

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The lighting in the back of the facility could be better. Very friendly and helpful staff.

TED D on

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Staff was GREAT! Open and friendly and very helpful.

DON K on

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Staff was helpful and friendly.Parking areas were trash free and easy to get around all vehicles.

TED D on

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Staff was extremely helpful and friendly.

JIM G on

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Needed a place to store our goods while we were moving. Worked just right. Great management and staff helpful when needed

LOIS J on

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My U boxes were delivered to their final destination well before the scheduled time. Thank you U Haul in Plano for taking such care to make them arrive before time and safely.

KAREN A on

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I had an unsatisfactory experience with the first unit we rented. Please contact me at karen@abichandani.com for details. The character limit on this form won`t allow me to explain here.

NICOLE B on

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Christina was very pleasant.

STACEY W on

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I was given an upstairs unit when I stated NO UPSTAIRS when I reserved the unit 2 weeks ago. I felt I should have been accommodated in some fashion. Maybe for last question.

BRIAN P on

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Office staff friendly and helpfull

BRADDOCK P on

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Staff was wonderful...to me, other customers, and their interactions w/ each other.

LYNN T on

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the customer service was one of the worst I have ever experienced. My u box was moved without my knowledge and when coming to get my things I was told the box was empty and no record could be found.

CAROLYN W on

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Josiah Choiniere went above beyond to help with my situation.I have 2 moves back to back the scenario he offered me helped me tremendously took a lot of the stress off of me.

SAMUEL A on

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I am satisfied with the service.

REBECCA H on

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I`ve sent an email to public relations concerning our wonderful experience with Josiah Choiniere and his U-Haul store. We were very pleased.

RANDY R on

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Delivery and pick up of the pods was a good experience. Dealing with the customer service people at storage facility was a nightmare.

MELISSA H on

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so far the plano location has been fine. however, I am NOT satisfied with my Uhaul experience overall.

MYLES BUTLER R on

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Pest and and rodents were inside my container and destroyed most if my assets from eating and scratching to urinating and pooping on and in everything.

DANIEL L on

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Josiah was extremely courteous and very helpful!

NEIL L on

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So far, we have had a very good experience. Josiah has been a great help in getting our move completed.

LORI I on

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Moved from Montana to Texas with U-Box. Very affordable and staff on both ends extremely courteous. Highly recommend U-Haul and U-Box!

DANIEL L on

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Josiah sp? was a great help with the rental and figuring out all of the logistics on renting the trailer with the U-Box didn`t see this specified

JOHNNA J on

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It was a very good experience.

KAREN J on

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I was impressed with how friendly and helpful all the employees were.

REBECCA G on

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Delivery several hours late, causing me to pay movers for their wasted time. Brought the wrong trailer so they couldn`t drop pods on driveway. Late picking up. Don`t return phone calls.

ZELDA S on

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My whole experience with U-Haul from start to end has been flawless! Everyone has been helpful and well-informed. chose U-Haul over PODS!

HILDAH K on

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Well, expected the box to be bigger as shown on the internet. Was only able to fill 1/4 of the things that I had from a one bedroom apt. Not amused at all.

ANGELA M on

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Very nice location, clean and organized and staff was very knowledgeable, courteous and friendly.

JORDAN D on

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Excellent staff

HUGH C on

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Wonderful, friendly service.

JHOVANNY R on

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delivery of u-box, pickup at first location was on time and effortless, same on the destination.

ANGELA M on

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Very friendly staff, willing to help and make good suggestions. Very clean and organized.

MARY H on

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Excellent service

FRANK S on

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I will recommend to friends without reservation. If I need to temprarily store furniture again, I will definitely use U-Haul again.

KRYSTLE N on

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I called 3 weeks in advance to have my UBox ready for pick up. The movers show up and the box was not ready to go and they said it would take 2 hours! I will not use the UBox service again.

EUGENIA A on

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good

SOSI P on

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Stores are impossible to get ahold of and frequently understaffed such that taking care of your move is unnecessarily difficult.

EDWARD S on

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The 2 U-boxes were clean, however, the one was damaged on the one side - two obvious indents. It looked like someone missed with a forklift.

MARY P on

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Exceptional service - would no doubt use U-Hal storage again if a need arose

DONG P on

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The facility has kind staffs. But, some staff is not friendly. I found roaches in dead in my unit. I take them out of my unit to the front of my unit. They are sill there.

BARBARA R on

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Three phone calls to set up. Jessice the delivery girl was amazing and efficient. 4 calls to get someone to re-deliver. I have been billed multiple times for rental fees.I would never recommend you.

AARON L on

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Not only was Jessica on time, but called to say she could arrive earlier! If I or anyone I know ever needs to stage a cross country move, U-Box is it!

COLIN C on

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Between the ordeal of getting one scheduled in Cincinnati and the current rent charges for the month after I moved out that I can`t get removed I`m done with uhaul

DAVID S on

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The management is atrocious. I have been blocked from getting in and out by returned trucks and no assistance could be found anywhere There is no way I could recommend this location to anyone!

ROSEMARY L on

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Excellent customer service! Great location, units work well for my requirements. Thanks!

SMUEL A on

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Excellent customer service

NOAH M on

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It would have been better if it didn`t take so long at the counter. I digitally signed a contract before I ever read it without knowing that`s what I was doing.

RAJESH P on

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boxes were delivered on a trailer tough to load. Spent 2-3 hours on the phone to have the boxes removed. The store folks did not appear knowledgeable. It took 10 days to remove the boxes.

MARIAN C on

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I was unhappy with the New York end of the process, but Bell in Plano made up for the problem. I would actually like to discuss this with a rep.

RON V on

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Very friendly delivery driver. Knowlegable and courteous.

SCOTT M on

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Rented a UBox for temp storage at UHaul Lewisville for $65. LV flipped my business to Plano. My final bill from Plano was $350! I was never quoted a delivery fee. I will never do business here again

KRISTINA B on

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Great customer service from the Plano office. It would be less confusing if there were one company rep to talk to during the entire moving process, though.

LUKASZ K on

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False information, scheduled ubox pickup unsuccessful, no status updates, multiple calls dropped, management unresponsive, unprofessional and disappointing.

BUDDY B on

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Jessica was very pleasant and responed quickly to my needs.

COURTNEY C on

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Poor staff support poorly managed store. No return calls or confirmation of drop off call. Attitude once boxes dropped off. Never again. Your staff has NO clue what was going on or how to find out.

MICHAEL R on

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Box arrived from Plano-Portland on time. Can`t be picked up for 2 weeks and was advised no additional chg. Thank you U-Haul

TODD H on

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Overall a great place, was more expensive than other storage facilities.

CATHY D on

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Everyone was very helpful accommodating! I would recommend them to anyone needing to have their items moved in a reliable manner!

DAN M on

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Our experience with this uhaul facility has been nothing but great. The people and facility are wonderful and very helpful during our move process to the Dallas area. I would recommend to anyone.

RON R on

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Rude and uncommunicative ubox representative.

JANE B on

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To clarify - answers are related to Bell Jessica who dropped off/picked up, my UBoxes. They went above and beyond to assist me. The call center, on the other hand, gets a VERY POOR rating!!!!!

DAN M on

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In moving into our storage unit we found that a second unit was needed. The staff worked wonders in getting us access to that second unit. This was a great experience with this facility.

THERESE J on

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WORST moving experience. Filed four objection forms have yet to hear back from anyone at UHaul. Communication is extremely poor, staff is unresponsive and uncaring. Will not be a returning customer.

CHRISTY C on

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Extremely poor customer service. I was told I would receive a phone call to go over my charges. I check my credit card bill, and I have already been charged - no phone call, no emailed receipt.

PETER E on

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Technical issues when setting up the account by phone. I ended up going into the office to make it happen...

DAVID V on

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Prompt pickup and delivery!

CRAIG O on

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Miss Bell was great. Thank you

SHANNON C on

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The telephone CSR was very knowledgeable helpful and the driver went out of her way for a same day delivery. Great job! The delivery fees are high, though.

ERIC J on

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deyanira bell is truly a credit to your company. She is prompt, efficient, and professional, all the traits you want in an employee. My hats off to UHAUL for her employment. Eric Johnson

JUAN B on

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Great service, staff is very helpful and understanding. Made my first time renting a storage unit and truck very easy!

PATRICK H on

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Excellent customer service thus far.

ERIC W on

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Per above, equipment was good and staff was nice. However, we were quoted $599 for delivery and storage and charged $860. Not impressive,we will get EVERYTHING in writing in the future.

ZOE R on

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Jessica Guzman was beyond amazing and super friendly!

WILLIAM H on

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They would lock my storage even when I had paid my storage. One time I had paid my storage late by three days and I sent my daughter up there three weeks later and I still had locks on my units.

SCOTT J on

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christina was very nice and helpful

JOHN S on

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Your upper echelon management service was lousy

CHARLES J on

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Thanks for ALL your help.

CHIARA S on

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Ms. Bell did a great job and was very timely. I have recommended the Uboxes to my family and friends.

JUDY H on

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Box was delivered when promised and picked up the same day I called.

HEIDA S on

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Critina as your sales person is an asset to your business. She was very helpful and patient through the whole process. Thanks,

DOUG K on

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Everything went as expected

REID L on

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I received the email that my box had arrived and called the dispatch center to schedule delivery, they did not relay that to the center. I had to follow up.

PETER J on

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Good stuff!

MARCIA S on

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There were not enough people to take care of customers.Never heard back from manager about a pro-rated month.I know this is not required,I have had another U-Haul offer it easily and that was nice

CAROL S on

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Getting in/out of storage area is a nightmare. Return vehicles should be routed a different way so it never blocks access gate. Would never recommend this facility because of the inconvenience.

LAKEISHA M on

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Everyone was friendly and efficient.

LAURA M on

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Everything was great!

ANGELA B on

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very satisfied. our goods were stored for 6 months in a non climate control facility and we received our goods in dry non mildewed condition. u-boxes are perfect for storing and future moving.

CARLOS T on

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The way uhaul charge you is confusing, the lady that delivered 3 boxes @ home charged me twice the insurance, the rest of the experience gooo

VENUS D on

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I will be forever grateful to your team there your manager is a wonderful kind person . I hope you appreciate him as much as we do.

HORACIO G on

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The attention I received from the manager, Mr. Josiah was courteous and precise. All my questions were answered promptly. I am very well impressed. GREAT CUSTOMER SERVICE!! Thanks.

CYNTHIA M on

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Friendly staff, very prompt service

LAURA M on

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The staff was very friendly and was able to answer all my questions and gave me great suggests to help with my move.

REID L on

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With the weight limit makes it challenging. I am a musician and with a dozen guitars, and various boxes of goods, I quickly filled the box and still had 30% left. this was the aluminum metal new box.

MELISSA S on

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hope the delivery is a smooth as the load.

BILL B on

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AUSTIN A on

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check in was great,

MARCOS A on

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as

MARCOS A on

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The u-haul service was good, but the movers in Texas were bad. First of all, they just left in the middle of the job because and came back around 6:00pm.

JULIE J on

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Boxes were delivered right when I needed them and picked up promptly!. Great service with the ability to pick up multiple boxes at once! Thanks Again for making this part of my move simple!!!

JOHN K on

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Final delivery was several days after the estimated date. I suspect it had arrived at their site and I simply wasn`t notified until I called and asked about it. Site staff were very helpful, though.

HARRY W on

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The whole process was seamless. I would recommend this to anyone that needs a flexible way of moving

JOHN P on

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DOOR THAT ALLOWED ACCESS TO THE BUILDING IS VERY NEARLY COMING OFF AND THE DOOR STICKS. SHOULDN`T HAVE TO CALL SOMEONE TO PUT UP THE BIG DOOR TO MOVE THINGS IN AND OUT.

JANE M on

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The box delivery was fine. Shipping has been a nightmare. We are in an empty house and no one can tell me when it`s arriving. I find that ridiculous. I have called, emailed etc. Very unacceptable

JULIE J on

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The u-box system worked just the way I expected. Driver was courteous, professioanl and very helpful in answering any questions I had! Thanks Bell!

HUGO H on

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I would go there often they already knew me by name.

JACK I on

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Service OK - experience good.

MICHEAL C on

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Deyanira Bell was absolutely fabulous to work with!

JIMMIE B on

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very satisfied

ELI C on

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The GM there that rented me my RV space to me did an excellent checking me in. In he let me park and by the time I was done all I had to do was sign. Very efficient.

LAURA M on

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No air flow in the summer. Trucks in the way to get into the gate. Some of the staff not so friendly.

ALEXIS S on

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D was very helpful with our moving needs. We ended up needing more boxes and she was very accomodating to get them to us. Great employee! Thank you!

JACK I on

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No further comment.

BLANETTA A on

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I did have problems with confusion about my bill. I had 2 different shipments of boxes.

SAL M on

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It Was not deleavered on time had to pay crew to sit around and wait Boxes to small needed 2 more and waited 4 more hours to recieve them

MEHRSHAD Z on

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Great facilily, very professional management and nice attitude. Strongly recommended.

TIKIA G on

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I called to cancel my storage unit. The original rep wasnot knowledgeable in closing my acckunt. He assured me he`d call me back after speaking with hus manager but never did.

MICHAL B on

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Awesome!

SCOTT V on

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Deyanira did a great job of contacting me and and delivering the box even after it started to pour down rain! Thanks for the great customer service!

ROBERT C on

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The entire staff were always so friendly and helpful. We`d definitely refer our family and friends and we`ll be back if the need arises.

THERESA C on

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Wish I could have had a one way open trailer as I had to drive back to Plano to return it from Tulsa, Ok.

LEMNDA T on

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Manager Josiah was competent and willing to listen. His staff also pleasant. Busy location, but good inventory of all products.

GARNER C on

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Bell was excellent. She delivered my 3 U-Boxes when I arrived with my loaded truck and my movers were able to unload all 3 at the same time. Excellent Service!

DEBRA G on

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Staff very helpful.

DAVID S on

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The staff was very helpful. Thank you.

RON AND JUDY W on

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We had four boxes. Lock on one box was broken off/missing causing concern until we arrived/inspected. Too many transfers before boxes went cross-coutry.

RONEKA B on

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Inconvient 5x5x6 storages. There should be some outside drive ups or allow 24 hours access to them like the othere. Moved belongings to a storges with convient hours and drive up 5x5x8.

DONNA P on

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I love U-Haul !!!!!

MICHAEL H on

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So far a very positive experience. A Uhaul staff from Plano came over to the UHaul on the Tollway to help with my reservation. It was much appreciated and very helpful.

ANAND V on

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Overall its been excellent service from the staff so far.

REBECCA G on

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Josiah is awesome. Thanks so much!!

ASHLEY L on

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we love this location thanks for the help.

CHRIS O on

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Since I had to erase my review due to the 200 character limit - I`m now thoroughly frustrated. Decent review turned bad.

SREEVISHNU S on

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The staff was excellent.The box lock was not proper

ERICA W on

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I had a great return and rental!

THERESA C on

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The lights were out in front of my storage unit but otherwise all was well.

VICTOR B on

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There was a mgr change during my patronage of this facility BOTH mgrs were exceptionally proficient at cust. service skills. I enjoyed their assistance and attention to details.

CHERYL H on

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perfect

WENDY M on

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We`ve had our storage unit for 5+ years and the staff and facility were always great!!

DANA M on

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very pleasant experience

CHRIS M on

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Very helpful staff.

JOHN A on

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excellent experience overall, and excellent service. Thanks

MICHAEL VENCENT K on

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Staff was aalways willing to be helpful in whatever I needed.

KARL V on

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Josiah, The gate stayed open for too long and in my opinion is a sercurity issue.

SANDY K on

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Excellent staff!!

SANDY K on

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Josiah and his team were most helpful. I really appreciate it! Sandy Koh

TSZ C on

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The whole process is easy and smooth!

CHRISTINA J on

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The process was easy and the staff was great!

SANDY K on

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The manager and staff were very helpful.

DONA D on

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I was not told the Uboxes would not be delivered directly to my new residence and had to have them unloaded and shipped by another mover.

KEMP M on

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Good deal to get a month free.

HEATHER L on

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I was very pleased with the service

TRAVIS S on

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Thanks for the excellent help. Good communication and on time!

MARCALUS DEVONTE J on

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Thanks for the storage.

JOHN M K on

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My move went great.

LORETTA C on

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Long wait. The door would not stay open. They didnt fix. I had proped the door open, it was 111 degrees. Same problem when we moved out. They had to bring a ladder to hold the door open.

RICHARD W on

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Great

BRIDGETT Y on

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it was hard to get a hold of people and nobody knew what they were doing

KIM ALLAN W on

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Thanks for the U-Box.

NATALIE W on

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The location saved me money by using a U-box.

FU MEI SAI L on

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Thanks

BRIAN D on

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Great team.

IVY W on

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misleading.quoted 10 bus delivery days from origin after pick up but took 3 wks, no contacted on the delay call 800 myself. furniture has hard to clean adhesive fr stored longer than planned

CHARLES D on

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Very nice experience working with the staff at the facility

SCOTT A on

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There were only two guys working the counter and they were slow. Two customers walked out while I was waiting and the AC was broken making everyone in the building hot and mad and the circumstances.

FOUNDATION L on

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We loved parking our RV at this location and were very disappointed that we had to move it at the request of UHaul after being there for 2.5 years. Matt was great to work with.

BARBARA ANN E on

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extremely helpful staff...Matthew was the best....very professional!

BENAVIDES V on

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?`s answered clearly. Provided info about storage materials helped w calcs of sq. ft of rms vs truck to determine proper size space needed. Escorted to inspect diff rms w/patience,facility explained.

KELLY B on

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The customer service I recieved was outstanding.

JAMES R. N on

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with the recent water damage to our unit Linda and Marie were very helpful

DON K on

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Friendly, cordial and easy to work with

RONALD R on

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U-Haul was the best storage I have rented.

ANALICIA V on

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It was an excellent facility well rounded and friendly service

LARUEN T on

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Thanks

RANDLE M on

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no comments

KEVIN E on

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thanks for the first month free.

CHARLES C on

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Marie was most helpful in answering questions and processing the upgrade to a larger storage area.

RON B on

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The person that helped me at the Plano location was very helpful and made it simple.