The unit was very old and the ceiling was all rustedout. Also the roof leaked and some of the boxes wew had were wet and the ones that were plastic storage bins had water laying on top. My $400 christmas tree waas wet and the boxed had to be thrown out and the tree has mold on it also and my need to be thrown out also.Mike D. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Port Richey
U-Haul Truck Share 24/7© Location
New Port Richey, FL 34652
(S Of Main St)
Services at this Location:
Always Open On Your Smartphone
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Extremely helpful staff at both my pick up and drop off locations. Prices for units were great and staff even let me know about a deal I wasn’t aware of that saved me money. Highly recommend both locations!LEE R. | First Impressions
Wished there were lights in the storage rooms. Very dark and hard to seeWilliam M. | First Impressions
This is the absolute worst company net worth employee I’ve ever dealt with in my entire life and I need every employee from your management including your picture I would love to be contacted by somebody high high up in the company which I know whatever happenedNichole A. | Online Move In
Customer did not leave a comment.Rebecca M. | First Impressions
i was riding by on my bicycle through a light haze of icy rain an i noticed a rental sign that i believed to be taped to the window or maybe placed ingeniously to were it just stuck minus human intervention.after the made me feel delightful reminiscing of the signs "incredible poisoning".i ventured on in an was welcomed into the uhaul storage by an enchanting staff who made me giddy with appreciation that i would be depositing my stuff in a U-Haul storage unit size 10x10. there could have been trumpets blaring and fireworks Criss crossing my immediate sky because quite frankly at that moment i was proud to be an American an i do declare that uhaul is phenomenal an i would recommend it to foreignersgregory o. | First Impressions
Customer did not leave a comment.Joan M. | First Impressions
Customer did not leave a comment.Jennifer C. | First Impressions
Customer did not leave a comment.christine g. | Overall Experience
Customer did not leave a comment.connie g. | First Impressions
Worst experience in years. Got my Unit burglarized, lock replaced, and the management didn't do nothing, not even said "sorry that happened" Be away from them! And don't rent any Unit in K building.Walmar A. | Overall Experience
We came with a full truck to get the storage reservation we made at this location. Initially the store clerk Sasha was kind of rude and what seemed to me short tempered. The reservation had disappeared and our storage unit was being cleaned. Sasha didn't not find a way to help us and told us to go to a different location after we asked her several ways that we could resolve this issue there. Thankfully Tim came in and found a storage place Sasha could not. We didn't get the storage we had reserved but the one Tim found for us served perfectly. After Tim came in Sasha's mood seemed to get better. It was hard to do business with Sasha honestly and very off putting.Twitter B. | First Impressions
Customer did not leave a comment.ELIZABETH S. | Overall Experience
Emailed about a billing issue, refused to respond. Does not care about their customers at all. So sad to see!Kevin A. | Overall Experience
Homeless people living at the storage facility is weird.randy r. | Overall Experience
Customer did not leave a comment.Michele M. | First Impressions
Customer did not leave a comment.Taylor B. | Overall Experience
ExcellentMARIA N. | Overall Experience
Customer did not leave a comment.gilbert l. | Overall Experience
Customer did not leave a comment.cindy k. | First Impressions
Customer did not leave a comment.Brittlee H. | Overall Experience
A lot of bugs when we emptied my things out. The staff was nice and Courteous. Would us your again but I would spray every month.Joy W. | Overall Experience
I was told that if I got my stuff out and 4 days after I paid then I would get prorated for the 26 days I paid early and then I tried to get ahold of the manager and never got a call back Tim Turner I would do believe his name is. If you are reading this sir I'm really upset because I always paid my bill and when I was told I would get prorated and then I turned around and I'm ignored and broke I had to get rid of most of my things because I couldn't afford it anymore and when I was told I would get prorated for the 26 days I've got it out on the third and fourth day never got a return call backJessica c. | Overall Experience
The staff was especially helpful. Brittany was awesome, knowledgeable, helpful and great. Very nice and cute. Overall 5 starrobert h. | First Impressions
Brittney was very friendly and super helpful. She answered all my questions and helped me find the right storage unit for my needs. I am very satisfied with the my unit itself and pricing and the customer service I received! I would recommend highly!Cheyene Y. | First Impressions
Customer did not leave a comment.Jason E. | First Impressions
The units are in horrible shape... there is crap falling from the ceilings, and water leaks into the unit. The homeless people get in the "secure" area constantly. One of the gates is open all the time. When told about the homeless getting in, the staff just said, "yes, they do that", and "you can call the police if you want", but did nothing about it. I would never recommend this storage facility to anyone!Jim M. | Overall Experience
Customer did not leave a comment.Coleen B. | First Impressions
Managment should try blaming thw right peopleJonathan M. | Overall Experience
Great place for moving and storage needsBILLY S. | First Impressions
Customer did not leave a comment.John C. | First Impressions
Customer did not leave a comment.Steven C. | First Impressions
Tim Turner owner and manger was awesome csr..He was very helpful and friendly.angela t. | Overall Experience
I plan on using UHaul. My fraternal Organation needs one in central Fla. Manage a great help finding what I need.Judith B. | Overall Experience
Always helpful. They take time and care about the workplaceJudith B. | First Impressions
Customer did not leave a comment.Amy B. | First Impressions
We informed staff twice that we had moved out. Locally, first time on the speaker by the gate and 2time called the local office after receiving email about renewal. Manager seems to have a attitude when talking to him and didn't seem to believe me, but the situation got resolved. Sadly we had 2 similar experience in our home town in Ohio within the last month.barbara p. | Overall Experience
I have had a U-Haul storage facility for business storage in Huntington Station, New York 11746 since 2012. I have been very pleased with my dealings with them since then and have been pleased with my dealings with your facility in New Port Richey as well. I recommend your service to all the people I know. Sincerely, Joel L. FriedlanderJoel F. | Overall Experience
Customer did not leave a comment.Micheal B. | First Impressions
Customer did not leave a comment.Pamela H. | Overall Experience
Would definitely recommend! Awesome people, went beyond expectations.Kristie R. | First Impressions
Everything was fine except my unit was infested with cockroachesShawna R. | Overall Experience
Customer did not leave a comment.Latif B. | Overall Experience
The website was misleading about the stairs leading up to the unit. We had to wait for someone to come out late at night to change our unit.Elizabeth D. | Online Move In
The girls on the phone were very pleasant. Tim the manager helped us with a very stressful situation. Thank you all for your help. You guys were great. When we arrived at the storage unit the girls at the facility itself were nice and helpful. Excellent experience.Lisa l. | Overall Experience
Customer did not leave a comment.Richard I. | Overall Experience
Customer did not leave a comment.Nicole L. | Online Move In
Customer did not leave a comment.Laura F. | Online Move In
Customer did not leave a comment.Jose M. | Overall Experience
Customer did not leave a comment.Kenneth T. | Overall Experience
The storage facility on Main Street and US19 is over run by homeless people living in the upstairs area of storage building. I witnessed these folks coming in and going out when the gate was opened by myself using my gate code. I was unable to go to my storage unit without being accompanied by another person. When I discussed my concerns with manager “Tim” he told me they were “renting space” and were harmless and if I didn’t like it “I could move out”! If these gentlemen were paying customers, as this Tim claimed, then they should have had their own codes and not scurry through the front gate on foot ,when other patrons, like myself, opened the security gate. It was a blatant lie by a manager who has no concerns for woman or paying customers and subjected these paying customers to illegal tenants living in a commercial building, not residential. This comment by Tim was told to me, while I have been paying rent at $170 per month for 3 years. Unacceptable response, poorly managed and unpleasant staff. DO NOT RENT AT THIS FACILITY... or utilize their equipment.. it is not safe.denise s. | Overall Experience
Customer did not leave a comment.PATRICK G. | Overall Experience
Hours were not posted, nor were they convenient. Others were observed wandering the lot. Uhaul regularly stored vehicles and trailers on the lot, making maneuverability of larger vehicles (26 foot truck) almost impossible.John T. | Overall Experience
Will definitely use this facility again if we need to!Rosanne F. | Overall Experience
Customer did not leave a comment.Tom M. | First Impressions
Customer did not leave a comment.Jeff K. | Overall Experience
Customer did not leave a comment.Rosanne F. | Overall Experience
I was not advised that I had to go to a different location, prior to going to my storage location. This added an already horrible experience with uhaul. Extra miles added to my rental, were confusing and unnecessary.John T. | First Impressions
Repeat customeredward t. | Overall Experience
The attendant had to come twice to help me gain access to the climate controlled door. It would t accept my code until we tried it numerous times. The instructions don’t exist for registering at the gate first and then and o let the. Can yuh access the inside climate controlled storage units:randy r. | First Impressions
The store Manager Tim was very helpful from beginning to end.Catherine G. | First Impressions
Tim was very efficient and extremely helpful.chris e. | First Impressions
Customer did not leave a comment.Rosanne F. | First Impressions
I was in a bad situation and they went above and beyond to help me. Tim the manager was great... I can't remember the name of the girl who put my info in but she was also very nice. I would recommend them to anyone who needs a clean storage space and nice office employees.sally c. | First Impressions
The manager was very professional and gave me a refund immediately with no argument which I appreciated, and thus gave an above average rating. The unit itself was unacceptable for my needs, thus the refund. Overall, this Uhaul store is very nice and has lots of supplies with friendly and helpful staff. They were short on the size unit I would need and the only one they had left was, in my opinion, ideal for outdoor tools like lawnmowers, not for my new recliners, brand new TV, etc. Granted it's an older facility (it's actually the sister location down the street from the main store) and the unit is outdoor and not climate controlled. I should have known better or looked at it first, but it's been about 25 years since I've needed a storage unit though, so it didn't occur to me. The ceiling is in rough shape and the doorway is not a full width roll up, but rather a narrow swing out door and it just looked rough and icky inside, so I told the manager no way would it work for me and my stuff. He was nice about it, said he'd check it out and gave me a full refund.Jeannine F. | First Impressions
I did think there would be a lite in unit very darkSusan V. | First Impressions
Customer did not leave a comment.Betty W. | Online Move In
Customer did not leave a comment.Cherie B. | First Impressions
Customer did not leave a comment.MICHELE R. | Overall Experience
Sold me a unit already taken, gave us a unit a quarter of the size I needed, had to throw away my couch.passwords did not work on entering the grounds. Charged me the same amount for the large unit I wanted and ALL I got was the SMALLEST..POOR staffStephanie P. | Overall Experience
I would be happy to use this u-haul location again, Everyone who works here is very nice as wellJoseph S. | Overall Experience
The gentleman running the place was very friendly and helpful.Shelby U. | First Impressions
Called from SC to reserve an unit. When I arrived they didn’t have an unit. They sent me down the street to their other location and when I got there no unit.pam s. | Overall Experience
Customer did not leave a comment.jodi H. | First Impressions
Customer did not leave a comment.robert c. | Overall Experience
You made my move easy and helped so muchCONNIE P. | Overall Experience
Customer did not leave a comment.Christopher B. | Overall Experience
Customer did not leave a comment.CONNIE P. | First Impressions
Main access door won't lock because it was broken at one point or another. Homeless people coming in and out of my storage unit I was in, which was the H unit. Did not feel safe coming in and out alone from my unit. Outside rest room was very unsanitary and very filthy with no tissue, feces all over the bathroom walls floors toilet bowl sink.Cynthia G. | Overall Experience
Customer did not leave a comment.esther t. | First Impressions
Customer did not leave a comment.Cathy C. | First Impressions
Used the storage unit and many items were damaged due to condition of unit it allowed rain to get in my unit and caused water damage to my items and mold as well if it wasn't for the insurance I would have been totally screwed and was very dissatisfied and some of the items were sentimental and can be replaced and I also don't believe I should be forced to use a special lock in order to store with your facility especially when it would be easy for a thief to obtain access to the unit with out cutting the lock with how flimsy the locking area isCOREY W. | Overall Experience
No problemsSTEVEN Z. | Overall Experience
The online process was very convenient.Cathy J. | Overall Experience
Poor management.... first they give me a storage inside the gated place but when I got there it was locked..sorry this was rented out only this unit available which was outside the gated placeNick B. | Overall Experience
The people that work at this facility are a bunch of idiots. I had 2 units & closed 1, so these people decided to close both units, even though I'm paid up to date.Yolanda R. | Overall Experience
Great experience no complaintsJENNA P. | First Impressions
The staff at the New Port Richey office was absolutely proficiant professional and pleasant to deal with as they seamlessly were able to check me in check me out and service my for truck rentals as weNelson G. | Overall Experience
Kept getting emails saying i was late on paying after i went in before the due date to tell them they where empty and i was done with them i called and was told they would call back never did took 3 ttodd d. | Overall Experience
Staff very helpful,only thing that would make it easier ,would be able to use the trash dumpsterDebra S. | Overall Experience
The staff is very helpful and the ease of whole processJeffrey R. | First Impressions
When I went to rent the storage unit and told them how much stuff I had they insisted it would all fit and then I went to the unit and the door was so small I could barely fit my 137lb body throughDanny C. | Overall Experience
Staff friendly but not very helpful. I had a 25.00 VIP certificate they couldnt figure out how to use. 4 days later I'm still trying to resolve.Melissa B. | Overall Experience
most u-haul facilities have a cart or a dolly to transport the items being stored, however they had none and everything had to be hand carried.JOHN M. | First Impressions
As a customer who works for United airlines I have been moved by and have used U-Haul many times as that is who United uses I have always been satisfied but at the location in port Richey not at allGARY K. | Overall Experience
Professional and also friendly. Thanks. First time using a u.haul for something other than moving a home.David C. | First Impressions
I was very pleased with this facility!lori p. | Overall Experience
Very helpful trailers in great shape and cleanlarry m. | First Impressions
very helpful and friendlyRichard M. | Overall Experience
Moving out of your unit was the worst if it. I've left several messages and no call backJessica r. | Overall Experience
The staff at uhaul took care of any questions i had , were very kind and curteous and yes i will definely use uhaul again !robert e. | Overall Experience
n/a. did not use this facilityPatricia D. | Reservation
Upon pick up in KY ,confirmation was made but driver did not show up until 2 days later. No reason given. Storing facility in FL caused roach issue. Customer service was rude when service terminated.Elvis B. | Overall Experience
Staff was very pleasant and helpful. Indoor storage unit was easy to access.carol g. | Overall Experience
The truck I got smelled like someone was smoking a cigar in it and there were ashes in the cupholder! I told the person about this when I returned the truck!Bruce f. | Overall Experience
The ceilings need to be cleaned and painted as awful debris falls from ceilings.Gregory O. | Overall Experience
NaJoel R. | Reservation
Fast and friendly service. Will go back if whenever need it.Elvis B. | Overall Experience
Celest and her Regional manager did an excellent job resolving a issue I have been experiencing for many months. I had previously had erroneous charges associated with a U-Haul U-Box rental I made.Tony C. | Overall Experience
Very Poorly run Operation!Don M. | Overall Experience
My answers to this are split between 2 different U-Haul locations (Takoma Park MD and New Port Richey FL) TAKOMA PARK MARYLAND.... EXCELLENT RATING 1. Recommended correct number of containers 2. Staff was very friendly and helpful 3. Containers arrived at my address in Maryland within 15 minutes of stated delivery time 4. Containers arrived safely and with plenty of furniture pads NEW PORT RICHEY FL....POOR RATING The staff at New Port Richey seemed to have no idea of what was going on from the start! 1. Reserved a storage room for us 60 days before arrival of U-Boxes, boxes arrive in NPR, Management tells us storage room is not available 2. We set aside a day to clean out U-Boxes, find out we have to wait 90 minutes because no one can make the U-Boxes available to us. 3. 2 days after boxes were cleaned out we receive a phone call that boxes are ready to be delivered to us (See comment on their lack of knowing what is going on)Don M.
Tim does a great jobDickie A. | Overall Experience
The delivery was nine days late. We are to have $50 a day reimbursement. Have not gotten the credit card report yet. It is fair.Glen A. | Overall Experience
The manager charged me for gas after their employee changed the amount and intialed the contract and I left the contract infront of the gas gauge and took pics and showed him and still ripped me off!Cory S. | Overall Experience
a good dealart m. | Overall Experience
I had problem from the first day and it continued I got a storage on the 6 the I was locked out 3 times due to staff error and I removed my items on 6/20 and the Gen Manager refused a refund for bad sTaniquia M. | Overall Experience
Thank you for such great customer serviceDonna s. | Overall Experience
The facility I had my unit at was the original office. Without notice the office moved, the manager changed but I was getting sporadic billing statements (every other month) with the old managers infoPHILIPPE K. | Overall Experience
A young female employee, show no respect or empty when I was told I wasn't in the system and asked me to leave after someone cut my lock without consent, apparently looked like a break inn, nightmare!luis s. | Overall Experience
Low rating due to it took two days after they said shed was available to me just to get them to open it then when they did it has someone else's stuff in it while my stuff was getting rained onJesse B. | Overall Experience
Customer did not leave a comment.thomas W.
Nothing! She was very friendly and helpful!Catherine B.
Run the way a customer would expectJames B.
Customer did not leave a comment.billy S.
Customer did not leave a comment.timothy R.
I reserved the truck at 5631 U.S. 19, New Port Richey, FL they move it to 6209 US Hwy 19 New Port Richey. When I get to where I can pick up the truck. The employee is not even there. The inside of the truck was dirty. The windshield you could hardly see out of. Then when I went to drop it off again the employee was not there . My time was waistedJAMIE S.
Nothing, they were professional and polite, a pleasure to deal with.RAUL P.
the young woman that helped us was absolutely grand. she was so polite and helpful and the best I've seen. I give her a 10 rating.Jennifer G.
Thank youJoyce L.
Customer did not leave a comment.BRUCE W.
Insure they are in the office when they say they are. I had a scheduled time between 1130-1230. It was verified by them in a return call to me. When I arrived at around noon there was a sign on the door stating they would return at 1300. That threw off my loading schedule and delayed me leaving to go home by several hours.Lawrence D.
Deberian tener un empleado que able 2 idioma .pero todo lo demas esta bien.YANILETTE G.
Customer did not leave a comment.micheal C.
I had a GMC Sierra pick-up and it rained and I couldn't find how to turn the lights on. When I called the Uhaul place, I got a busy signal. It's against the law here to drive without lights on in the rain. I googled it and still couldn't find how to turn them on.Nastasya T.
Customer did not leave a comment.peer L.
Customer did not leave a comment.DERRICK D.
needs vending machinesJOSEPH O.
Customer did not leave a comment.Lynn H.
Customer did not leave a comment.kelly C.
Customer did not leave a comment.Michele D.
The location was off the main drive and did not have visible sign as to it location, hard to findFrank D.
Could be a little easier getting into the locationAnthony D.
Nothing! Great job!ron W.
This was the third attempt to find a rental vehicle. This location was well maintained and the employee was extremely helpful. Everything ran smoothly, once I got to this location.Elizabeth W.
Customer did not leave a comment.Michael P.
Vanes said, I think that was her name, was great. Super helpful!! Thanks for the great customer service.MIGUEL I.
Very helpfulGreg M.
Customer did not leave a comment.Conor S.
I tried to drop the trailer at the location on Old Count Road 54 & the man there was very rude & made me take it to this location where she was awesome to deal with.Patricia M.
This location works great.Kevin D.
Excellent staff. Friendliest and most customer service oriented staff I have seen at a storage place. My only complaint has nothing to do with them but corporate. I wanted a discount to have five units and couldn't get any discounts which I think is a mistake.ERIC G.
Customer did not leave a comment.Bob B.
Not be misleading with advertised prices.ron W.
Customer did not leave a comment.PAUL F.
Customer did not leave a comment.AIMEE M.
Customer did not leave a comment.MICHELLE B.
Customer did not leave a comment.LARRY O.
People are not honest with the customers when they ask questions about the rental. Manager was the one not honest with my wife and I.LEWIS D.
Quick simple cheap easy to drive and right sizeWilliam N.
Customer did not leave a comment.CYNTHIA C.
Customer did not leave a comment.johnny M.
Drop off was without complications. Staff very professional.ROBERT B.
Customer did not leave a comment.SUSAN C.
Customer did not leave a comment.WILLIAM L.
Customer did not leave a comment.Ron N.
I don't feel the contract was explained properly by the staff. I was told I could return the truck anywhere but after leaving the facility a text was sent to me saying I could only return the truck to one specific location. Also, I was charged for two days when I only needed the truck for one day. Just poor communication.LARRY C.
Remove the insulation that is falling off of the ceiling inside the unitsMIKE O.
I WAS OVERCHARGED AND WILL HAVE TO CALL THE CORP OFFICE MONDAY. I RESERVED IT AT ONE PRICE AND WAS CHARGED ANOTHER. HOW DISAPPOINTING AND A TOTAL WASTE OF MY TIME.JOHN V.
i couldnt back the uhaul into my storage area and the staff were great help.CYNTHIA W.
staff was polite, friendly and professional. The facility was very clean and my belongings were as I stored them. thank you.CHRISTINE M.
Customer did not leave a comment.SHARON E.
maybe have coffee or something there for customers that pick their truck early in the Morning. Like we didRON L.
Customer did not leave a comment.ROBERT G.
Customer did not leave a comment.RALPH C.
Customer did not leave a comment.Warissara T.
The people where very helpful and very pleasant. I was very impressed thank youPENNY T.
Natasha very nice our second time using this u haul.Lisa L.
Used this location several times. Very happy with thr rental service.DEBBIE A.
Amazing service!Raul M.
The operator lied about the clearwater location. She never put our info into the system to reserve our storage unit, lied about the price, it was a HORRIBLE experience for my daughter who was already upset because she was forced to move in with her parents due to the recent flooding and forced evacuation from her apartment. Never again will we use uhaul for our moving needs, and I've been using your company for yearsJasmine S.
Customer did not leave a comment.WALTER C.
Should not take 40 minutes to check in a truck, hire some help.ADAM D.
A very pleasant experience! Natasha was very outgoing, polite, and provide exceptional customer service. I will definitely use this UHaul again.CHARLES M.
Customer did not leave a comment.DYANA P.
They were outstanding.james R.
Nothing. Everything was just great.KATERINA V.
Customer did not leave a comment.Tamie W.
Thank youKelly N.
Customer did not leave a comment.TODD W.
This company was so helpful to us. Friendly and answered questions. They are great and I would recommend them to anyone looking for a unit to rent. We are more than pleased. Thank you very much.MARCIA H.
Customer service at this location is awesome. Natasha always solves any problem you might have. She is always my "go to" person when I need help with storage and/or a move. Uhaul should be proud she represents them.CHERRY D.
Customer did not leave a comment.Jennifer K.
very accommodating & very profesionalcecilia C.
Customer did not leave a comment.JOHN H.
Customer did not leave a comment.Keith E.
Excellent customer service, very personable. I would definitely use this haul again.LOUIS M.
Customer did not leave a comment.Rosmarie K.
Customer did not leave a comment.YADIRA L.
Excllent location. Clean facility. But a bit restrictive physically to get a 26' truck close to our unit. Customer service was excllent of course.Rodney S.
Customer did not leave a comment.HASSAN I.
Customer did not leave a comment.Stanley S.
Was told available at 8:30am, received a confirmation email stating 8:30 am pickup, place didnt even open until 9am....1/2hour wasted on moving day when you have help waiting is extremely annoying. Large slash in tire worried us.CINDI C.