Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The storage facility on Main Street and US19 is over run by homeless people living in the upstairs area of storage building.
I witnessed these folks coming in and going out when the gate was opened by myself using my gate code.
I was unable to go to my storage unit without being accompanied by another person. When I discussed my concerns with manager “Tim” he told me they were “renting space” and were harmless and if I didn’t like it “I could move out”!
If these gentlemen were paying customers, as this Tim claimed, then they should have had their own codes and not scurry through the front gate on foot ,when other patrons, like myself, opened the security gate.
It was a blatant lie by a manager who has no concerns for woman or paying customers and subjected these paying customers to illegal tenants living in a commercial building, not residential.
This comment by Tim was told to me, while I have been paying rent at $170 per month for 3 years.
Unacceptable response, poorly managed and unpleasant staff.
DO NOT RENT AT THIS FACILITY... or utilize their equipment.. it is not safe.
denise s.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PATRICK G.
|
Overall Experience
Rating:
3.0
Hours were not posted, nor were they convenient. Others were observed wandering the lot. Uhaul regularly stored vehicles and trailers on the lot, making maneuverability of larger vehicles (26 foot truck) almost impossible.
John T.
|
Overall Experience
Rating:
5.0
Will definitely use this facility again if we need to!
Rosanne F.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tom M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeff K.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rosanne F.
|
Overall Experience
Rating:
3.0
I was not advised that I had to go to a different location, prior to going to my storage location. This added an already horrible experience with uhaul. Extra miles added to my rental, were confusing and unnecessary.
John T.
|
First Impressions
Rating:
5.0
Repeat customer
edward t.
|
Overall Experience
Rating:
2.0
The attendant had to come twice to help me gain access to the climate controlled door. It would t accept my code until we tried it numerous times. The instructions don’t exist for registering at the gate first and then and o let the. Can yuh access the inside climate controlled storage units:
randy r.
|
First Impressions
Rating:
5.0
The store Manager Tim was very helpful from beginning to end.
Catherine G.
|
First Impressions
Rating:
5.0
Tim was very efficient and extremely helpful.
chris e.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rosanne F.
|
First Impressions
Rating:
5.0
I was in a bad situation and they went above and beyond to help me. Tim the manager was great... I can't remember the name of the girl who put my info in but she was also very nice. I would recommend them to anyone who needs a clean storage space and nice office employees.
sally c.
|
First Impressions
Rating:
4.0
The manager was very professional and gave me a refund immediately with no argument which I appreciated, and thus gave an above average rating. The unit itself was unacceptable for my needs, thus the refund. Overall, this Uhaul store is very nice and has lots of supplies with friendly and helpful staff. They were short on the size unit I would need and the only one they had left was, in my opinion, ideal for outdoor tools like lawnmowers, not for my new recliners, brand new TV, etc. Granted it's an older facility (it's actually the sister location down the street from the main store) and the unit is outdoor and not climate controlled. I should have known better or looked at it first, but it's been about 25 years since I've needed a storage unit though, so it didn't occur to me. The ceiling is in rough shape and the doorway is not a full width roll up, but rather a narrow swing out door and it just looked rough and icky inside, so I told the manager no way would it work for me and my stuff. He was nice about it, said he'd check it out and gave me a full refund.
Jeannine F.
|
First Impressions
Rating:
4.0
I did think there would be a lite in unit very dark
Susan V.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Betty W.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Cherie B.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
MICHELE R.
|
Overall Experience
Rating:
2.0
Sold me a unit already taken, gave us a unit a quarter of the size I needed, had to throw away my couch.passwords did not work on entering the grounds. Charged me the same amount for the large unit I wanted and ALL I got was the SMALLEST..POOR staff
Stephanie P.
|
Overall Experience
Rating:
5.0
I would be happy to use this u-haul location again, Everyone who works here is very nice as well
Joseph S.
|
Overall Experience
Rating:
5.0
The gentleman running the place was very friendly and helpful.
Shelby U.
|
First Impressions
Rating:
2.0
Called from SC to reserve an unit. When I arrived they didn’t have an unit. They sent me down the street to their other location and when I got there no unit.
pam s.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
jodi H.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
robert c.
|
Overall Experience
Rating:
5.0
You made my move easy and helped so much
CONNIE P.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Christopher B.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
CONNIE P.
|
First Impressions
Rating:
1.0
Main access door won't lock because it was broken at one point or another. Homeless people coming in and out of my storage unit I was in, which was the H unit. Did not feel safe coming in and out alone from my unit. Outside rest room was very unsanitary and very filthy with no tissue, feces all over the bathroom walls floors toilet bowl sink.
Cynthia G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
esther t.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cathy C.
|
First Impressions
Rating:
1.0
Used the storage unit and many items were damaged due to condition of unit it allowed rain to get in my unit and caused water damage to my items and mold as well if it wasn't for the insurance I would have been totally screwed and was very dissatisfied and some of the items were sentimental and can be replaced and I also don't believe I should be forced to use a special lock in order to store with your facility especially when it would be easy for a thief to obtain access to the unit with out cutting the lock with how flimsy the locking area is
COREY W.
|
Overall Experience
Rating:
3.0
No problems
STEVEN Z.
|
Overall Experience
Rating:
4.0
The online process was very convenient.
Cathy J.
|
Overall Experience
Rating:
1.0
Poor management.... first they give me a storage inside the gated place but when I got there it was locked..sorry this was rented out only this unit available which was outside the gated place
Nick B.
|
Overall Experience
Rating:
2.0
The people that work at this facility are a bunch of idiots. I had 2 units & closed 1, so these people decided to close both units, even though I'm paid up to date.
Yolanda R.
|
Overall Experience
Rating:
5.0
Great experience no complaints
JENNA P.
|
First Impressions
Rating:
4.0
The staff at the New Port Richey office was absolutely proficiant professional and pleasant to deal with as they seamlessly were able to check me in check me out and service my for truck rentals as we
Nelson G.
|
Overall Experience
Rating:
2.0
Kept getting emails saying i was late on paying after i went in before the due date to tell them they where empty and i was done with them i called and was told they would call back never did took 3 t
todd d.
|
Overall Experience
Rating:
5.0
Staff very helpful,only thing that would make it easier ,would be able to use the trash dumpster
Debra S.
|
Overall Experience
Rating:
5.0
The staff is very helpful and the ease of whole process
Jeffrey R.
|
First Impressions
Rating:
1.0
When I went to rent the storage unit and told them how much stuff I had they insisted it would all fit and then I went to the unit and the door was so small I could barely fit my 137lb body through
Danny C.
|
Overall Experience
Rating:
4.0
Staff friendly but not very helpful. I had a 25.00 VIP certificate they couldnt figure out how to use. 4 days later I'm still trying to resolve.
Melissa B.
|
Overall Experience
Rating:
3.0
most u-haul facilities have a cart or a dolly to transport the items being stored, however they had none and everything had to be hand carried.
JOHN M.
|
First Impressions
Rating:
2.0
As a customer who works for United airlines I have been moved by and have used U-Haul many times as that is who United uses I have always been satisfied but at the location in port Richey not at all
GARY K.
|
Overall Experience
Rating:
4.0
Professional and also friendly. Thanks. First time using a u.haul for something other than moving a home.
David C.
|
First Impressions
Rating:
4.0
I was very pleased with this facility!
lori p.
|
Overall Experience
Rating:
5.0
Very helpful trailers in great shape and clean
larry m.
|
First Impressions
Rating:
5.0
very helpful and friendly
Richard M.
|
Overall Experience
Rating:
4.0
Moving out of your unit was the worst if it. I've left several messages and no call back
Jessica r.
|
Overall Experience
Rating:
5.0
The staff at uhaul took care of any questions i had , were very kind and curteous and yes i will definely use uhaul again !
robert e.
|
Overall Experience
Rating:
5.0
n/a. did not use this facility
Patricia D.
|
Reservation
Rating:
2.0
Upon pick up in KY ,confirmation was made but driver did not show up until 2 days later. No reason given. Storing facility in FL caused roach issue. Customer service was rude when service terminated.
Elvis B.
|
Overall Experience
Rating:
5.0
Staff was very pleasant and helpful. Indoor storage unit was easy to access.
carol g.
|
Overall Experience
Rating:
3.0
The truck I got smelled like someone was smoking a cigar in it and there were ashes in the cupholder! I told the person about this when I returned the truck!
Bruce f.
|
Overall Experience
Rating:
3.0
The ceilings need to be cleaned and painted as awful debris falls from ceilings.
Gregory O.
|
Overall Experience
Rating:
4.0
Na
Joel R.
|
Reservation
Rating:
5.0
Fast and friendly service. Will go back if whenever need it.
Elvis B.
|
Overall Experience
Rating:
5.0
Celest and her Regional manager did an excellent job resolving a issue I have been experiencing for many months. I had previously had erroneous charges associated with a U-Haul U-Box rental I made.
Tony C.
|
Overall Experience
Rating:
1.0
Very Poorly run Operation!
Don M.
|
Overall Experience
Rating:
1.0
My answers to this are split between 2 different U-Haul locations (Takoma Park MD and New Port Richey FL)
TAKOMA PARK MARYLAND.... EXCELLENT RATING
1. Recommended correct number of containers
2. Staff was very friendly and helpful
3. Containers arrived at my address in Maryland within 15 minutes of stated delivery time
4. Containers arrived safely and with plenty of furniture pads
NEW PORT RICHEY FL....POOR RATING
The staff at New Port Richey seemed to have no idea of what was going on from the start!
1. Reserved a storage room for us 60 days before arrival of U-Boxes, boxes arrive in NPR, Management tells us storage room is not available
2. We set aside a day to clean out U-Boxes, find out we have to wait 90 minutes because no one can make the U-Boxes available to us.
3. 2 days after boxes were cleaned out we receive a phone call that boxes are ready to be delivered to us (See comment on their lack of knowing what is going on)
Don M.
Rating:
5.0
Tim does a great job
Dickie A.
|
Overall Experience
Rating:
5.0
The delivery was nine days late. We are to have $50 a day reimbursement. Have not gotten the credit card report yet. It is fair.
Glen A.
|
Overall Experience
Rating:
1.0
The manager charged me for gas after their employee changed the amount and intialed the contract and I left the contract infront of the gas gauge and took pics and showed him and still ripped me off!
Cory S.
|
Overall Experience
Rating:
5.0
a good deal
art m.
|
Overall Experience
Rating:
1.0
I had problem from the first day and it continued I got a storage on the 6 the I was locked out 3 times due to staff error and I removed my items on 6/20 and the Gen Manager refused a refund for bad s
Taniquia M.
|
Overall Experience
Rating:
5.0
Thank you for such great customer service
Donna s.
|
Overall Experience
Rating:
2.0
The facility I had my unit at was the original office. Without notice the office moved, the manager changed but I was getting sporadic billing statements (every other month) with the old managers info
PHILIPPE K.
|
Overall Experience
Rating:
1.0
A young female employee, show no respect or empty when I was told I wasn't in the system and asked me to leave after someone cut my lock without consent, apparently looked like a break inn, nightmare!
luis s.
|
Overall Experience
Rating:
2.0
Low rating due to it took two days after they said shed was available to me just to get them to open it then when they did it has someone else's stuff in it while my stuff was getting rained on
Jesse B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
thomas W.
Rating:
5.0
Nothing! She was very friendly and helpful!
Catherine B.
Rating:
5.0
Run the way a customer would expect
James B.
Rating:
4.0
Customer did not leave a comment.
billy S.
Rating:
1.0
Customer did not leave a comment.
timothy R.
Rating:
3.0
I reserved the truck at 5631 U.S. 19, New Port Richey, FL they move it to 6209 US Hwy 19 New Port Richey. When I get to where I can pick up the truck. The employee is not even there. The inside of the truck was dirty. The windshield you could hardly see out of.
Then when I went to drop it off again the employee was not there . My time was waisted
JAMIE S.
Rating:
5.0
Nothing, they were professional and polite, a pleasure to deal with.
RAUL P.
Rating:
4.0
the young woman that helped us was absolutely grand.
she was so polite and helpful and the best I've seen.
I give her a 10 rating.
Jennifer G.
Rating:
5.0
Thank you
Joyce L.
Rating:
5.0
Customer did not leave a comment.
BRUCE W.
Rating:
1.0
Insure they are in the office when they say they are. I had a scheduled time between 1130-1230. It was verified by them in a return call to me. When I arrived at around noon there was a sign on the door stating they would return at 1300. That threw off my loading schedule and delayed me leaving to go home by several hours.
Lawrence D.
Rating:
4.0
Deberian tener un empleado que able 2 idioma .pero todo lo demas esta bien.
YANILETTE G.
Rating:
5.0
Customer did not leave a comment.
micheal C.
Rating:
3.0
I had a GMC Sierra pick-up and it rained and I couldn't find how to turn the lights on. When I called the Uhaul place, I got a busy signal. It's against the law here to drive without lights on in the rain. I googled it and still couldn't find how to turn them on.
Nastasya T.
Rating:
3.0
Customer did not leave a comment.
peer L.
Rating:
5.0
Customer did not leave a comment.
DERRICK D.
Rating:
4.0
needs vending machines
JOSEPH O.
Rating:
5.0
Customer did not leave a comment.
Lynn H.
Rating:
5.0
Customer did not leave a comment.
kelly C.
Rating:
3.0
Customer did not leave a comment.
Michele D.
Rating:
3.0
The location was off the main drive and did not have visible sign as to it location, hard to find
Frank D.
Rating:
3.0
Could be a little easier getting into the location
Anthony D.
Rating:
5.0
Nothing! Great job!
ron W.
Rating:
5.0
This was the third attempt to find a rental vehicle. This location was well maintained and the employee was extremely helpful. Everything ran smoothly, once I got to this location.
Elizabeth W.
Rating:
5.0
Customer did not leave a comment.
Michael P.
Rating:
5.0
Vanes said, I think that was her name, was great. Super helpful!! Thanks for the great customer service.
MIGUEL I.
Rating:
5.0
Very helpful
Greg M.
Rating:
5.0
Customer did not leave a comment.
Conor S.
Rating:
5.0
I tried to drop the trailer at the location on Old Count Road 54 & the man there was very rude & made me take it to this location where she was awesome to deal with.
Patricia M.
Rating:
5.0
This location works great.
Kevin D.
Rating:
5.0
Excellent staff. Friendliest and most customer service oriented staff I have seen at a storage place. My only complaint has nothing to do with them but corporate. I wanted a discount to have five units and couldn't get any discounts which I think is a mistake.
ERIC G.
Rating:
4.0
Customer did not leave a comment.
Bob B.
Rating:
5.0
Not be misleading with advertised prices.
ron W.
Rating:
5.0
Customer did not leave a comment.
PAUL F.
Rating:
5.0
Customer did not leave a comment.
AIMEE M.
Rating:
4.0
Customer did not leave a comment.
MICHELLE B.
Rating:
4.0
Customer did not leave a comment.
LARRY O.
Rating:
1.0
People are not honest with the customers when they ask questions about the rental. Manager was the one not honest with my wife and I.
LEWIS D.
Rating:
5.0
nothing
PHILLIP W.
Rating:
4.0
Quick simple cheap easy to drive and right size
William N.
Rating:
5.0
Customer did not leave a comment.
CYNTHIA C.
Rating:
5.0
Customer did not leave a comment.
johnny M.
Rating:
5.0
Drop off was without complications. Staff very professional.
ROBERT B.
Rating:
5.0
Customer did not leave a comment.
SUSAN C.
Rating:
4.0
Customer did not leave a comment.
WILLIAM L.
Rating:
5.0
Customer did not leave a comment.
Ron N.
Rating:
2.0
I don't feel the contract was explained properly by the staff. I was told I could return the truck anywhere but after leaving the facility a text was sent to me saying I could only return the truck to one specific location. Also, I was charged for two days when I only needed the truck for one day. Just poor communication.
LARRY C.
Rating:
4.0
Remove the insulation that is falling off of the ceiling inside the units
MIKE O.
Rating:
3.0
I WAS OVERCHARGED AND WILL HAVE TO CALL THE CORP OFFICE MONDAY. I RESERVED IT AT ONE PRICE AND WAS CHARGED ANOTHER. HOW DISAPPOINTING AND A TOTAL WASTE OF MY TIME.
JOHN V.
Rating:
5.0
i couldnt back the uhaul into my storage area and the staff were great help.
CYNTHIA W.
Rating:
5.0
staff was polite, friendly and professional. The facility was very clean and my belongings were as I stored them. thank you.
CHRISTINE M.
Rating:
5.0
Customer did not leave a comment.
SHARON E.
Rating:
5.0
maybe have coffee or something there for customers that pick their truck early in the Morning. Like we did
RON L.
Rating:
5.0
Customer did not leave a comment.
ROBERT G.
Rating:
4.0
Customer did not leave a comment.
RALPH C.
Rating:
5.0
Customer did not leave a comment.
Warissara T.
Rating:
3.0
The people where very helpful and very pleasant. I was very impressed thank you
PENNY T.
Rating:
5.0
Natasha very nice our second time using this u haul.
Lisa L.
Rating:
5.0
Used this location several times. Very happy with thr rental service.
DEBBIE A.
Rating:
5.0
Amazing service!
Raul M.
Rating:
2.0
The operator lied about the clearwater location. She never put our info into the system to reserve our storage unit, lied about the price, it was a HORRIBLE experience for my daughter who was already upset because she was forced to move in with her parents due to the recent flooding and forced evacuation from her apartment. Never again will we use uhaul for our moving needs, and I've been using your company for years
Jasmine S.
Rating:
5.0
Customer did not leave a comment.
WALTER C.
Rating:
2.0
Should not take 40 minutes to check in a truck, hire some help.
ADAM D.
Rating:
5.0
A very pleasant experience! Natasha was very outgoing, polite, and provide exceptional customer service. I will definitely use this UHaul again.
CHARLES M.
Rating:
3.0
Customer did not leave a comment.
DYANA P.
Rating:
5.0
They were outstanding.
james R.
Rating:
4.0
Nothing. Everything was just great.
KATERINA V.
Rating:
5.0
Customer did not leave a comment.
Tamie W.
Rating:
5.0
Thank you
Kelly N.
Rating:
5.0
Customer did not leave a comment.
TODD W.
Rating:
5.0
This company was so helpful to us. Friendly and answered questions. They are great and I would recommend them to anyone looking for a unit to rent. We are more than pleased. Thank you very much.
MARCIA H.
Rating:
5.0
Customer service at this location is awesome. Natasha always solves any problem you might have. She is always my "go to" person when I need help with storage and/or a move. Uhaul should be proud she represents them.
CHERRY D.
Rating:
3.0
Customer did not leave a comment.
Jennifer K.
Rating:
5.0
very accommodating & very profesional
cecilia C.
Rating:
4.0
Customer did not leave a comment.
JOHN H.
Rating:
5.0
Customer did not leave a comment.
Keith E.
Rating:
5.0
Excellent customer service, very personable. I would definitely use this haul again.
LOUIS M.
Rating:
5.0
Customer did not leave a comment.
Rosmarie K.
Rating:
5.0
Customer did not leave a comment.
YADIRA L.
Rating:
3.0
..
Jeff H.
Rating:
5.0
Excllent location. Clean facility. But a bit restrictive physically to get a 26' truck close to our unit. Customer service was excllent of course.
Rodney S.
Rating:
4.0
Customer did not leave a comment.
HASSAN I.
Rating:
4.0
Customer did not leave a comment.
Stanley S.
Rating:
2.0
Was told available at 8:30am, received a confirmation email stating 8:30 am pickup, place didnt even open until 9am....1/2hour wasted on moving day when you have help waiting is extremely annoying. Large slash in tire worried us.
CINDI C.
Rating:
3.0
Customer did not leave a comment.
DAVID N.
Rating:
5.0
Customer did not leave a comment.
Victoria W.
Rating:
4.0
Customer did not leave a comment.
RICHARD M.
Rating:
5.0
Customer did not leave a comment.
GEORGE D.
Rating:
5.0
Very friendly employees with prompt and courteous service.
John H.
Rating:
5.0
Customer did not leave a comment.
WILLIAM D R.
Rating:
3.0
I found the experience very satisfactory. I have dealt with this location previously, when it was under other management.
SYLVIA S.
Rating:
1.0
Was forced to buy the $10 insurance, under the claim that it was "policy." I accepted as I thought I had no choice. After going to another U-Haul provider just the other day to rent one again, the desk person said the insurance was 100% optional.
I feel very ripped off after being told that it is a requirement, only to learn that it is optional. This is a shady way to increase your sales numbers.
JUSTIN C.
Rating:
5.0
Keep doin what your doin
DICKIE A.
Rating:
4.0
I did not have any issues at this location - I was pleasantly surprised as I have not had any good experiences with U-Haul.
Sandra B.
Rating:
2.0
The manager,Natasha, was not their when we picked the truck up. The truck was placed, for us, near are storage unit and as they (my wife and son) where loading , my wife, noticed the truck was leaning and ask the attendant if he would check the tires because the truck wasn't sitting right., He said he would, they continue to load the truck (in the rain) about an hour or so he came out and said they would have to put air in the tire so they suggested he check all of them. I returned about an hour after that and was told the same. By this time we have the truck over half way loaded, later he came out again and said we would have to take the truck to another location to have air put in the tire because he wasn't able to, I didn't like it but realize things happen and the other location was very close, we we're close to being done and was tired so we finished and procided to the other location. We get there and we're told that the tire had to be replaced and they have to call road side assistance. By this time I'm very upset because where wet from loading and was under the impression the tire just needed air! Mine you its still raining! I'm thinking why wasn't this noticed prior to us renting the truck( because the tire had a chunk out of it on the side wall). Assuming the repair wouldn't take long, WRONG, about three hours later the tire had been fixed, but by this time my hole family is wet, cold and frustrated because we where to leave that day, in which made me even more upset! We ended up adding another day on our hotel bill and starting off in the morning due to the delays. Also my wife had the second location mark all the damages on the paperwork (which we would not have noticed if we had not been standing in the rain waiting for the road side assistance )because the first location did not mark. Me, not knowing they are suppose to walk around the truck with you and check these things! There was gray tape ,on one side, on the out side of the truck in an L shape and big scraps on the truck. The second location said , "it's a good thing you caught this because you could of been charged for those damages," All I can say is I was very disappointed in the rental process and will not allow my family to go through that again! ! p.s. here's the file #381820
DALE S.
Rating:
5.0
Nothing! This was by far the absolute best experience I have ever had with Uhaul. They were attentive and kind, allowed me to park my car in their lot, and were very, very nice. I will recommend them to anyone I know that needs to rent a Uhaul truck.
STEPHEN S.
Rating:
4.0
I showed the customer service rep the issues I had with truck. They stated it needed to go to repair shop right away.