U-Haul Moving & Storage of Prattville

1186 reviews

1221 S Memorial Dr   Prattville, AL 36067
(US Hwy 31)

(334) 380-4348

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Contact Us

(334) 380-4348

1221 S Memorial Dr
Prattville, AL 36067

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Raymond T. 
Rating:
3.0

After hours internet drop off, so no interpersonal interaction

JEFFREY C. 
Rating:
5.0

Loved it. Very clean

KEOMI' h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRENDA D.  |  Overall Experience 
Rating:
5.0

Everything was great. No complaints.

David L. 
Rating:
5.0

I own a florist in event company here in town and I have my own vans but it is so nice to always come to y'all. Your facility it's very clean and nice as well

Dana B. 
Rating:
5.0

Customer did not leave a comment.

Korey M. 
Rating:
5.0

I fully recommend anyone looking for storage to use U-Haul in Prattville on Memorial Dr. From day one the staff was friendly and very helpful. They made sure to work with me when the pandemic hit in April 2020. The facility was always clean and accessible. I will definitely use them again in the future.

April R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Billy F. 
Rating:
5.0

The equipment was in great shape and performed well. I have used this location numerous times now for moves of various types. I have rented both trucks and trailers here. The customer service at this location continues to be OUTSTANDING.

bruce W. 
Rating:
5.0

Customer did not leave a comment.

Melissa J. 
Rating:
5.0

Customer did not leave a comment.

Garry M. 
Rating:
5.0

Robbie is by far the best Site Manager thus far. Please keep him here in Prattville.

BRENDA D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank B. 
Rating:
3.0

Customer did not leave a comment.

Angela B.  |  Overall Experience 
Rating:
1.0

The owner repeatedly put on lock on my unit, all because he mistook me for someone else. I have never been late on a payment, yet I got an email every week saying I was late. NEVER USE UHAUL AND NEVER TRUST ROBBIE DASSEL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

richard s.  |  Overall Experience 
Rating:
5.0

Make sure inside of trucks are wiped down. I had a truck that the console was filthy.

BRANDON D. 
Rating:
1.0

Make sure all trucks have been going over completely before sending them out on long one way trips I want to speak to a mgr ASAP

Joshua J. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
5.0

Awesome service

JOHN F. 
Rating:
5.0

Awesome service

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

Andre T. 
Rating:
5.0

Customer did not leave a comment.

Willard S. 
Rating:
5.0

Customer did not leave a comment.

Homayoun T. 
Rating:
5.0

Customer did not leave a comment.

MEGAN V. 
Rating:
5.0

Customer did not leave a comment.

THOMAS D. 
Rating:
1.0

They put a lock on my unit after only two weeks and I had prepaid for a month. This location is run by Robbie Dassel and he is trying to steal my belongings. I will be contacting to police.

richard s.  |  First Impressions 
Rating:
5.0

Great costumer service

Marco B. 
Rating:
5.0

Everything was great

Latoya J. 
Rating:
5.0

Nothing !! The clerk was very very knowledgeable and friendly . I own a business as well. I will hire her today .

Cynthia C. 
Rating:
5.0

Customer did not leave a comment.

REBECCA W. 
Rating:
5.0

Customer did not leave a comment.

Kelly G. 
Rating:
4.0

This location was very nice. However, Uhaul reservation system sent me to another location that no longer rents trucks! I then went to this location and was able to rent one, having to cancel original reservation and start over

Millicent M. 
Rating:
5.0

Great service

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
4.0

Customer did not leave a comment.

Billy D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Customer did not leave a comment.

Randall M. 
Rating:
4.0

Customer did not leave a comment.

Tommy H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL Q. 
Rating:
5.0

Customer did not leave a comment.

JONILYN B. 
Rating:
5.0

Did everything through the mobile app, which was very easy to use so I did not interact with any person face to face at the drop off location. I would recommend the location.

Jeff P. 
Rating:
5.0

Customer did not leave a comment.

Aileen B. 
Rating:
5.0

Customer did not leave a comment.

Matthew M.  |  Overall Experience 
Rating:
2.0

I traveled from Savannah Georgia several times on the weekends. While I was in town, I would go to access my storage. When I had problems with my card or security code for accessing the unit, I was told to wait until Monday for someone to reactivate those said items. Doing so was an inconvenience to me because I was only in town for the weekend and staying until Monday for a specific time caused a conflict with my schedule. When I would do as required of me I still would be met with the same obstacles as before. I eventually stop making payments and allowed my storage to be put up for auction. I believe that is a common theme with this specific storage unit company. They will not allow an individual to access their units, give the said individual the run around so they cannot close out the account the proper way. Instead they would mentally and physically drain a person to the point that they will give up and forfeit their unit so it can go up for auction.

Tameika S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STANLEY S. 
Rating:
4.0

Customer did not leave a comment.

PHILLIP B. 
Rating:
5.0

Customer did not leave a comment.

shannon W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER O. 
Rating:
5.0

Customer did not leave a comment.

JOANNA A. 
Rating:
5.0

Customer did not leave a comment.

Charles J. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

Customer did not leave a comment.

Kala M. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

Safiya I. 
Rating:
5.0

Customer did not leave a comment.

CHARLES O. 
Rating:
5.0

She was very helpful and when we were not sure if we needed the exact equipment an was very happy to help to get us what we needed that you ms cooper

Bobby B. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

LARRY M. 
Rating:
5.0

Customer did not leave a comment.

Tommy L. 
Rating:
5.0

Customer did not leave a comment.

Thomas A. 
Rating:
5.0

The drop off place was fenced with a locked gate. I called the owner and he returned my call. Fortunately I am from the area so I didn't have a problem other than that but the place I rented it from should have told me that to when I rented the trailer. Glad my cell coverage was good or I would not have known where to take it.

Kathryn W. 
Rating:
5.0

Customer did not leave a comment.

Sarah I. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Kenta R. 
Rating:
5.0

I was shocked by how nice, neat, and clean this store was. I normally encounter old and dirty stores dealing with uhaul but this store was amazing.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

michael k.  |  Overall Experience 
Rating:
5.0

The agent working at this location was phenomenal ! She was so uplifting and had a smile during pickup and drop off! Would def recommend to others! Super easy pickup and drop off and if you're moving they have every supply you can think of and more!!!

Desiree T. 
Rating:
4.0

Customer did not leave a comment.

Steven A. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Scott B.  |  Overall Experience 
Rating:
3.0

I ordered a dolly but it was not in the vehicle. This was a major inconvenience and caused us much more work. The amount was refunded, but I have not yet heard anyone from there apologize. Also, although this has nothing to do with this location, I was very unhappy with the check in online service. It took over 40 minutes to complete, with the main problem being that they said the selfie did not match the drivers license photo, which was totally ridiculous. It was an absolute match. 15 minutes was spent clearing this us.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Jessie G. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S. 
Rating:
4.0

Customer did not leave a comment.

Bryan C. 
Rating:
5.0

Customer did not leave a comment.

Martin J. 
Rating:
5.0

Customer did not leave a comment.

Tracie H. 
Rating:
5.0

Nothing further to add.

Cornelius E. 
Rating:
5.0

Customer did not leave a comment.

Reginald H. 
Rating:
4.0

Customer did not leave a comment.

JILLMARIE D. 
Rating:
5.0

Customer did not leave a comment.

cheryl H. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

The staff was very friendly and helpful! Honestly, this was the best experience I've had with U-HAUL since 1993, and that's being real honest. Trust, I'll be visiting this location again soon and a few times after! Thanks for such a fantastic experience!

Charlie A. 
Rating:
5.0

I am renting a U Haul from this location, again!

ANNELL S. 
Rating:
5.0

Customer did not leave a comment.

Jaimi P. 
Rating:
5.0

Representative was very helpful. She instructed me to call customer service to receive a refund for the tow dolly I could not use. I was sent a refund receipt through email but never received the refund. Will never use U-Haul again unfortunately.

Sydney N. 
Rating:
1.0

GM/Owner has predatory business practices. I was erroneously charged an additional $66 without explanation or justification. Avoid this location at all cost. Unfortunately, it is the only location open late in that particular area. It's a trap, run away, don't do it.

Arnice M. 
Rating:
2.0

I had reservation at a different location. Didn't know that it had changed till I went for my pre inspection. Then they called and said my hitch was at the first location and the transporter was at the other.

Joe A. 
Rating:
5.0

Customer did not leave a comment.

Denise C. 
Rating:
5.0

Customer did not leave a comment.

Dawson R. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Honor your agreement with the customer.

David S. 
Rating:
5.0

Employees were friendly and helpful.

Harold M. 
Rating:
5.0

Customer did not leave a comment.

Calvin N. 
Rating:
5.0

Your service was very helpful, friendly and made for an easy process. Thanks to all the staff at pickup and dropoff!

kenneth G. 
Rating:
5.0

This uhaul office (Prattville Al) is great. When you walk in they say hello, and make you feel welcome. Very courtesy & helpful.

John H.  |  First Impressions 
Rating:
5.0

T

Bradley M. 
Rating:
4.0

Customer did not leave a comment.

MARY LAUREL R. 
Rating:
3.0

Customer did not leave a comment.

Jacqueline G. 
Rating:
3.0

Customer did not leave a comment.

Isaac S. 
Rating:
4.0

Lady was very eager to help and friendly

JERRY H. 
Rating:
5.0

Customer did not leave a comment.

Kerry W. 
Rating:
3.0

Dee, the lady who helped me, was very pleasant and easy to work with. Outstanding customer service.

David C. 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn R. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Excellent customer service

mark W. 
Rating:
3.0

Better equipment

Katrina S. 
Rating:
5.0

Honestly being a military guy I have used Uhal before and lot of companies like this in the past. This was easily the best experience I've had. The gentleman I worked with was very professional. The entire place was clean and organized. Fast, friendly service. I would definitely recommend this place over any other.

Phillip D. 
Rating:
5.0

Service has been so good here in our new hometown, we have considered storage and towing package services.

DAWN C. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jerry J. 
Rating:
4.0

Need seat pillow at needed for short people

Katie H. 
Rating:
5.0

Customer did not leave a comment.

Ernest B.  |  Overall Experience 
Rating:
5.0

Provided the RV storage space I needed.

Rick K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARBARA R.  |  Overall Experience 
Rating:
5.0

Always pleasant.

Raymond A.  |  First Impressions 
Rating:
5.0

Great place!!! I shopped around Prattville for a storage location before choosing this company and it’s by far the best, both regarding quality and price. I strongly recommend using them.

CHRISTOPHER H.  |  Overall Experience 
Rating:
2.0

I have been paying storage rental for Trailer for several months behind a gate. this past week at sometime it was stolen the manager Penny has a no give crap attitude about it and not much different from her higher ups. Supposed to be paying my tow bill cause it was recovered. But it's there negligence that it was stolen and should be held responsible. I would not recommend this place for anything

Sidney C.  |  Overall Experience 
Rating:
5.0

Safe convenient polite professional employees

BRENDA D.  |  First Impressions 
Rating:
1.0

There was a smell in the facility that got into all of our clothing and furniture. The only way I was able to remove it was by washing everything, putting it in the cleaners or throwing it away. Even the hard surface furniture had the smell. I was extremely disappointed (6). (5) It appeared to be but I do not know what happened later that cause the poop smell. My complaint was sent to there insurance company but they denied it because we did not purchase the insurance coverage. We were asked if we had home coverage and we did on our old home at that time but when the house was sold (in North Carolina) the policy ended and it was four months before we moved into our new home. U-Haul Insurance coverage was never offered to us so we did not know we needed it or that it even existed. U-Haul should be liable for this damage because our items were suppose to be protected by them. This is U-haul facility so they should have control over the smells. Our cloths were packed in boxes and plastic bags and the smell went through both. Fred and Gloria Black

Fred B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DALE M.  |  Overall Experience 
Rating:
5.0

Great customer service and hassle and worry free experience for us.

STEVEN M.  |  Overall Experience 
Rating:
5.0

Superior staff and facility!

peggy g.  |  Overall Experience 
Rating:
5.0

Great storage place. We would recommend.

First Klass M.  |  Overall Experience 
Rating:
5.0

Keep up The excellent customer service.

RICK B.  |  First Impressions 
Rating:
4.0

Great customer service

JALISA J.  |  First Impressions 
Rating:
5.0

Very helpful, knowledgeable and friendly.

Barbara F.  |  First Impressions 
Rating:
5.0

Everybody was super friendly and helpful, thank you!

darryl l.  |  First Impressions 
Rating:
5.0

Fast and Friendly Service I'd received, Even took me to the storage unit, and opened it up and showed me to make sure the lock is in the right position to lock proper.Plus got the first month free!!!

STEVEN M.  |  First Impressions 
Rating:
4.0

Don’t forget to unlock storages, thank ya :)

John O.  |  First Impressions 
Rating:
3.0

Pulled my things out..i agree for a late payment but 100% of the monthly rate is just price gouging...

sheryl c.  |  Overall Experience 
Rating:
5.0

Will use again..🤗🤗🤗

Evelyn T.  |  Overall Experience 
Rating:
5.0

Very positive experience with the Prattville UHaul, especially the staff. Although they were unusually busy, they were always very courteous and professional. I was impressed with them. Thank you.

Joni G.  |  Overall Experience 
Rating:
5.0

Great facility and great customer service

Christolyn S.  |  Overall Experience 
Rating:
5.0

Me. Dixie Harris was very professional and her customer service was amazing!! One of the best U-Haul experiences...this is from a military service member with more than 20 moves! Thanks Ms. Harris!!

Eugene L.  |  First Impressions 
Rating:
5.0

Very Helpful and friendly I would highly recommend this store and staff!

Tamara T.  |  First Impressions 
Rating:
3.0

Okay

Joseph H.  |  First Impressions 
Rating:
4.0

Very quick and responsive

Traci D.  |  First Impressions 
Rating:
5.0

Dixie did a wonderful job in helping me with all of my storage needs. She was friendly and very nice to work with!

ROBBIE H.  |  First Impressions 
Rating:
5.0

Staff is friendly, courteous & helpful.

Evelyn K.  |  Overall Experience 
Rating:
5.0

The younger gentleman you have working there is very friendly and very fast. I use U-Haul a lot and I hate if I can’t pick up there. A plus for this location.

Jerry W.  |  Overall Experience 
Rating:
5.0

Great customer service!

Christolyn S.  |  First Impressions 
Rating:
5.0

Dixie the general manager was amazing and so easy to work with. Would recommend anyone to them!!

Melissa S.  |  First Impressions 
Rating:
5.0

Great personnel who cares. Took care of all our concerns and needs.

Larry S.  |  Overall Experience 
Rating:
4.0

You need to do something about the mice. They chewed on several pieces of funiture.

Andrew R.  |  Overall Experience 
Rating:
5.0

Dixie the manager was helping me. She went above and beyond. She was there to make sure I got exactly what I needed. I will definitely be recommending people solely based off of her working there.

Matthew S.  |  First Impressions 
Rating:
5.0

Dixie was such a sweet person to deal with after two long days of moving.

Jonathan C.  |  First Impressions 
Rating:
5.0

Wesley was Wonderful getting a truck for me. He was very professional and knowledgeable which made my experience pleasureable!!' I would recommend anyone renting a truck or storage unit from y'all!

Susan C.  |  Overall Experience 
Rating:
2.0

Dixie the store manager is very rude and disrespectful.

Kevin B.  |  Overall Experience 
Rating:
5.0

Everyone was friendly and helpful. They were always professional and suggested things to make my experience better.

Karen B.  |  Overall Experience 
Rating:
5.0

Great service, & well taken care of. Thank you for you hospitality.

Ashia H.  |  Overall Experience 
Rating:
4.0

Easy drop off! Received an email the next day when I was done.

Christopher O.  |  Reservation 
Rating:
5.0

very nice staff

David F.  |  Overall Experience 
Rating:
1.0

I was rerouted before getting to prattville store to a Montgomery store for the truck and 2 other locations in Montgomery to get a car dolly I drove 4o miles out of my way waiting 2 hours

JOHN S.  |  Reservation 
Rating:
5.0

Your Gen. Manager (Dixie) is a tremendous asset to your business.

Kevin B.  |  Overall Experience 
Rating:
1.0

would love for someone to call me about your employee Dixie Prattville U-Haul Store. she needs retraining in every aspect of a job dealing with the public.

Tara C.  |  Overall Experience 
Rating:
5.0

Our experience with U-Haul was excellent!!

CHERYL D.  |  Overall Experience 
Rating:
1.0

I have no complaints about the Prattville location but the over-the-phone reservation services is awful and I will not use U Haul services again. I want this reservation canceled but am unable to doso

Abigail R.  |  Reservation 
Rating:
5.0

This is a very helpful, military friendly storage facility... thanks to Dixie and her staff for their help!!

Jamie H.  |  Overall Experience 
Rating:
4.0

Dixie was very helpful to us and we left very satified.

Donna D.  |  Overall Experience 
Rating:
4.0

This is not enough room to describe my frustration.

Thomas M.  |  Overall Experience 
Rating:
4.0

NA

Yolandra P.  |  Overall Experience 
Rating:
1.0

In July 17, my agreement was $35.95 per mo. Without any notification I was charged $45.95 per mo beginning in Apr 18. I inquired why the price increase, the manager was extremely rude in response.

John M.  |  Overall Experience 
Rating:
5.0

My stuff was in there for a little over a year and when I went to get my stuff out everything was exactly the way it was when it went in. I would definitely recommend it to anyone

Trequilla B.  |  Overall Experience 
Rating:
5.0

Wonder staff here. Couldn't ask for a better experience

billy g.  |  Overall Experience 
Rating:
5.0

My unit was broken it to which was truly upsetting, but the staff at my location really did everything they could to help. Even during my move out they went above and beyond. Thx Dixie your the best!

Ashley R.  |  Overall Experience 
Rating:
5.0

Thank you.

JOSEPH A.  |  Overall Experience 
No reviews have been submitted for this location.

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