U-Haul: Customer Reviews for U-Haul Moving & Storage of Frisco Prosper, Prosper, TX

Customer Reviews for U-Haul Moving & Storage of Frisco Prosper

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Frisco Prosper

Overall rating:

Reviews without text are currently hidden. Show them

JOHN K. on

Rating:

Customer did not leave a comment.

RHONDA S. on

Rating:

Mark damage more clearly on the vehicle because when I dropped off I was questions about the x's not being properly marked to the damage. I was not asked to do a walk around to note any damage.

Jona A. on

Rating:

Customer did not leave a comment.

Candy S. on

Rating:

We are using them next month for a trailor

Nelly P. on

Rating:

Professionals, good job

jennifer j. on

Rating:

Customer did not leave a comment.

Holly W. on

Rating:

Customer did not leave a comment.

ELIZABETH M. on

Rating:

Front desk, drop off people. Everyone was great!

MICHAEL L. on

Rating:

Customer did not leave a comment.

DALLAS N. on

Rating:

Customer did not leave a comment.

Brian B. on

Rating:

Perfect in every way!!!

Chuck M. on

Rating:

Customer did not leave a comment.

marvin h. on

Rating:

Continue to operate the facility Just As You Are

BRIAN B. on

Rating:

Great uhaul experience!!!

Al B. on

Rating:

Customer did not leave a comment.

Paulo O. on

Rating:

Customer did not leave a comment.

charles s. on

Rating:

Customer did not leave a comment.

chad j. on

Rating:

Customer did not leave a comment.

Clay M. on

Rating:

Very friendly and helpful thanks

Janet C. on

Rating:

Customer did not leave a comment.

carmen w. on

Rating:

Customer did not leave a comment.

Dan M. on

Rating:

Customer did not leave a comment.

JOHN J. on

Rating:

Customer did not leave a comment.

john w. on

Rating:

Customer did not leave a comment.

Tina H. on

Rating:

Customer did not leave a comment.

NAOMI P. on

Rating:

THEY ARE VERY POLITE , PERSONNELABLE. EXTREAMLY HELPFUL AND KNOWLEGABLE..

Joel P. on

Rating:

Customer did not leave a comment.

deborah b. on

Rating:

Keep those low prices coming...

DIRK G. on

Rating:

Customer did not leave a comment.

Mara H. on

Rating:

Customer did not leave a comment.

Jamie M. on

Rating:

Customer did not leave a comment.

roger g. on

Rating:

I have rented a car dolly twice in the last month from this location. I have registered online and just showed up. Both times it was a smooth experience. The employees are friendly and explain how it works. No worries. thanks guys.

jeff C. on

Rating:

Customer did not leave a comment.

karlee c on

Rating:

I was very happy with my experience!!

RANDY H. on

Rating:

Customer did not leave a comment.

JIM M. on

Rating:

Customer did not leave a comment.

James D. on

Rating:

Very nice and easy process!

JONTHAN P. on

Rating:

very helpful and nice people

Benny L. on

Rating:

I delivered a truck to this location at 5pm Sunday 1-22 per agreement. I then see a charge for bringing it back a day late. I call on 1-23 and I'm told they found it and would fix it. I then get a call in that evening looking for the truck. Surveillance footage should show clearly my drop off as instructed and leaving in my white coupe. Infuriating.

CARSON T. on

Rating:

Customer did not leave a comment.

JOHN R. on

Rating:

it was perfect...in and out fast...just as fast on return....

beatrice e. on

Rating:

Customer did not leave a comment.

William P. on

Rating:

Customer did not leave a comment.

BENTON W. on

Rating:

Customer did not leave a comment.

LATRISHA W. on

Rating:

Staff didn't seem to care if I was genuinely taken care off. I drove less than thirty miles and it cost $7 per gallon to refill the barely unnoticeable notch I made. Ask if I could use dumpster and was charge $10 (before I saw them do this for a pervious customer for free- that's why I thought it will be okay to inquire. Manager never looked me in the face, said hello or thank me for my business - I spent over $75 for a 1 hour rental. Never again

PETER T. on

Rating:

Customer did not leave a comment.

Bryce M. on

Rating:

Great customer service!

gale h. on

Rating:

Customer did not leave a comment.

Norman C. on

Rating:

Customer did not leave a comment.

Abhinav B. on

Rating:

Customer did not leave a comment.

ken s. on

Rating:

Customer did not leave a comment.

Jim m. on

Rating:

keep up the efficient job you're doing Good rates, good equipment, efficient friendly staff... recipe for continued success !

Cassidy M. on

Rating:

They were quick to rush me out the door with the wrong fuel reading and a truck with a hole in the muffler

henry r. on

Rating:

Customer did not leave a comment.

Alton Larry P. on

Rating:

Customer did not leave a comment.

JOSEPH E. on

Rating:

trailer was clean but it has a hub issue I am a master cert ASE and RVDA master certified tech and needed a trailer to move the last of my garage things and it was loaded correctly the issue is it didn't matter if it was loaded or un loaded you could not go more than 42-46 MPH it fish tailed VERY BADLY!!!! and it took me 2 hrs to go 48.6 miles each way and because of that I was almost scared to drive it . I have been pulling trailers most of my life everything from RV bumper pulls to Fifth wheel trailers boat trailers and Including 18 wheelers which I hold a class A license for so im no spring chicken to pulling trailers but this was a nightmare I don't think the charges justify this incident

Clay E. on

Rating:

Customer did not leave a comment.

Daniel S. on

Rating:

Customer did not leave a comment.

Michael V. on

Rating:

Staff were professional & courteous both picking up and dropping off. No issues at all!

Howard T. on

Rating:

Awesome service, Christopher was excellent. What a friendly environment I will definitely go back.

Teresa D. on

Rating:

Customer did not leave a comment.

JUAN B. on

Rating:

Customer did not leave a comment.

David S. on

Rating:

Customer did not leave a comment.

FRANCES M. on

Rating:

Customer did not leave a comment.

Braden S. on

Rating:

Customer did not leave a comment.

Richard W. on

Rating:

Customer did not leave a comment.

Paige Z. on

Rating:

Customer did not leave a comment.

LAUREN B. on

Rating:

Customer did not leave a comment.

DAVID C. on

Rating:

Customer did not leave a comment.

Jerry A. on

Rating:

Customer did not leave a comment.

JOE C. on

Rating:

Customer did not leave a comment.

Mary H. on

Rating:

Customer did not leave a comment.

Evan P. on

Rating:

Customer did not leave a comment.

Ross H. on

Rating:

Customer did not leave a comment.

Steve K. on

Rating:

Great experience all the way around

stephanie t. on

Rating:

Excellent customer service. Very efficient and friendly staff.

KATHERINE L. on

Rating:

Customer did not leave a comment.

marjorie s. on

Rating:

Customer did not leave a comment.

PENNY M. on

Rating:

Customer did not leave a comment.

Ronell B. on

Rating:

Customer did not leave a comment.

Robert S. on

Rating:

The vehicle was dirty and you could hardly see out of windows. I had to clean them myself. The interior smelt of cigarette smoke.

William B. on

Rating:

Staff on sight was great. Moving is awful at best. Your guys made it a little easier. Thanks

roger g. on

Rating:

Chris and Derek did a great job. I was in and out extremely fast. I did the online reservation.

bob l. on

Rating:

Keep up the good work!

Sheila A. on

Rating:

Customer did not leave a comment.

TIMOTHY M. on

Rating:

Best customer service I've experienced in a long time.

Michael L. on

Rating:

Customer did not leave a comment.

David F. on

Rating:

Great people. Fast and friendly.

Karen A. on

Rating:

Reserved cargo van with daily rate of $19.95. Van was kept for 2 days and only used 104 miles. Even with mileage charge ($.29/mile), was charged $79.00 per day. Final bill close to $200. Not sure how $19.95 per day rate applies - very confusing.

tammy b. on

Rating:

Customer did not leave a comment.

Lawrie M. on

Rating:

Customer did not leave a comment.

Jeff M. on

Rating:

Came in without an appointment on a very cold day. Very friendly helpful staff. Return was easy quick and painless. I'm a service manager for an Audi dealer and wished my team was as perfect and yours was for me. Great job we will return! Happy Holidays

Michael W. on

Rating:

Everything went as planned.

Doyle C. on

Rating:

Customer did not leave a comment.

TWINKLE b. on

Rating:

Have a clearly marked entry sign at entrance to property visible at night

CHAN C. on

Rating:

Customer did not leave a comment.

GARY V. on

Rating:

Customer did not leave a comment.

Joseph M. on

Rating:

Customer did not leave a comment.

monte n. on

Rating:

Customer did not leave a comment.

Susan G. on

Rating:

The communication at this facility is a joke, I told 3 employees that I was emptying my unit and to cancel my auto payment, non of them did... so I had to make yet another call and I still have to wait to make sure it's been cancelled.... funny wonder if I can charge them for holding my money.... like they love to hit their customers with late fees.

William L on

Rating:

The young woman who helped me can`t remember her name was very patient and helpful. I highly recommend her and this facility.

Daniel D on

Rating:

Very helpful and customer friendly.

JEREMY H. on

Rating:

Great customer service and good vehicle

sarah a. on

Rating:

Customer did not leave a comment.

jason b. on

Rating:

Customer did not leave a comment.

Erick M. on

Rating:

Excellent customers service friendly and faster. Geat job.

Adam S on

Rating:

They were very accommodating for my last minute move. Thanks guys.

Joaquin R. on

Rating:

Employees were awesome and very helpful.. great customer service!!

Saundra M. on

Rating:

Customer did not leave a comment.

Robert D. on

Rating:

Tyler was excellent and went above and beyond to help me out.

TIM D. on

Rating:

Great people working there, the fella who did my contract and they guy who checked me back in - both were great.

Rodney H. on

Rating:

Excellent customer service from beginning to end

LATOYA J. on

Rating:

Nothing

Tim F. on

Rating:

Customer did not leave a comment.

Tim A. on

Rating:

Customer did not leave a comment.

MEHDI A. on

Rating:

Customer did not leave a comment.

John C. on

Rating:

The staff was great!

Chandra H. on

Rating:

I thought I purchased the blankets for $5 not realizing that I had to return them . I had make another trip go back and get them , Just would be nice to know up front .

Mia W. on

Rating:

Customer did not leave a comment.

MARK V. on

Rating:

Customer did not leave a comment.

STANLEY W. on

Rating:

We've Renred several times in the past two months! Consistently great service!

kelly n. on

Rating:

Very efficient and great staff. Good customer service business model. Your staff work as a well oiled machine.

Wes T. on

Rating:

Excellent service and friendly staff. Truck was clean and ready to go. Would definitely recommend this UHaul location.

kaiyan c. on

Rating:

Customer did not leave a comment.

Jeff H. on

Rating:

Easy great service

charlotte a. on

Rating:

Customer did not leave a comment.

Conrad A. on

Rating:

Customer did not leave a comment.

Courtney L on

Rating:

The lady who helped me at the counter was excellent, courteous, and professional. I dont remember her name, but do remember she had a pretty accent.

Jimmy R. on

Rating:

Customer did not leave a comment.

David L. on

Rating:

People were great. The location itself is difficult to access because of road work.

Cosmo V. on

Rating:

Customer did not leave a comment.

Kenneth G. on

Rating:

Customer did not leave a comment.

James G. on

Rating:

Customer did not leave a comment.

Brian J. on

Rating:

I rented a 26' truck twice during the same week and both were absolutely horrible. Both were extremely old and rode horribly and the second was all beat up and barely started every time. I will be renting from Penske or Budget in the future.

Jonathan W. on

Rating:

I reserved a truck online. I never received a confirmation email so I called to check. I was told that the location that I reserved at didn't have the size of truck I had reserved (even though I was told it did during the reservation process). The guy I spoke with said he could transfer my reservation to another very close location. So I agreed and turns out the new location was 20 minutes in the wrong direction! So I get there and ask to drop the truck at the local spot and I was told that the truck I reserved wasn't available for one way, so I had to Pay for a bigger truck so I wouldn't have to drive 40 minutes after a move to return. I had to pay! Ridiculous considering none of this was my fault.... So I asked for a dolly, they said yes and charged me for it but never put it in the truck! Found that out once I got back home from my long trip to the rental site..... So then I try and return the truck.... took almost 45 minutes just to return the truck and get a refund on the dolly.... Your company made an already stressful day more stressfull. Thanks uhaul.

Kimberly R. on

Rating:

Renting was so easy, reasonable and everyone who helped me was so nice and helpful.

roger h. on

Rating:

Everything went flawlessly. Thanks to everyone involved.

Janenne P. on

Rating:

Second time using this uhaul location. Always satisfied. Associates are available, friendly and willing to help.

MEHDI A on

Rating:

Everything was well maintained

Carolina R. on

Rating:

Guys were great here! Kind and welcoming!!

brenda h. on

Rating:

Customer did not leave a comment.

Paul R. on

Rating:

Very helpful and attentive, made sure I had the truck with the lowest mileage for my 1800 journey. Smooth booking, and pick up, Truck was clean and in perfect condition.

Thomas P. on

Rating:

Customer did not leave a comment.

Paul S. on

Rating:

Customer did not leave a comment.

Andre E. on

Rating:

Customer did not leave a comment.

Thomas K. on

Rating:

Customer did not leave a comment.

Richard P. on

Rating:

I have been very impressed with all the staff,It is obvious that the staff is very team oriented.Chris,the manager is doing an excellent job.

JAMES h. on

Rating:

The manager recommended I use a van instead of a truck. The van more than met my needs and was a very good idea. I appreciated the recommendation.

PABLO g. on

Rating:

Customer did not leave a comment.

judson s. on

Rating:

very easy, quick and effecient on the return

kathleen p. on

Rating:

Customer did not leave a comment.

Janet L. on

Rating:

Customer did not leave a comment.

AMY G. on

Rating:

Customer did not leave a comment.

roger f. on

Rating:

Customer did not leave a comment.

Kurtis N. on

Rating:

Customer did not leave a comment.

Kurtis N. on

Rating:

Customer did not leave a comment.

brenda s. on

Rating:

Could be a little more information on the storage and I have been billed 3 times and should have only 2 one for the total U-Haul truck and 1 for the storage

Robert J. on

Rating:

Customer did not leave a comment.

Allen B. on

Rating:

very eficient

Richard B. on

Rating:

Team Is great. Truck was perfect. Thanks for handling it so professionally. I haven't validated my Bill yet. But all provide additional feedback of needed.

Michael R. on

Rating:

Customer did not leave a comment.

David R. on

Rating:

Customer did not leave a comment.

Don J. on

Rating:

Due to road construction, your driveway entrance is dangerous.

richard n. on

Rating:

Customer did not leave a comment.

BRYAN W. on

Rating:

Customer did not leave a comment.

JESSE T. on

Rating:

Having used both U-Haul moving and storage on 4 occasions, I especially love the sharing fence. There were a few things I held onto but, when I saw a convenient place to share these items for another family to enjoy, it made me feel better than tossing them out of the inconvenience.

Daniel D. on

Rating:

Customer did not leave a comment.

Bradley B. on

Rating:

Customer did not leave a comment.

Gary D. on

Rating:

The Truck I reserved was not available at location I requested. I was sent to this location which cost me more miles and an hour of lost time. Agents at this location were not very professional and did not have good people skills, they seemed more interested in playing . I was charged an extra day that I did not use and still have not received a credit for the charges. Truck its self was good. On line return would not accept my pictures and ultimately did not work for me.

Ryan M. on

Rating:

We requested a truck across from Savannah on 380 but when we arrived to pick up the truck were told we had to go to the Prosper location. Once there, they said they had left a voice mail and texted of the location change, but we never received either of those. It made the move much more stressful and added extra time and mileage that we weren't expecting. I would not recommend Uhaul as a result.

Steve J. on

Rating:

Customer did not leave a comment.

louis s. on

Rating:

Staff was very nice

SHEENA L. on

Rating:

Professional

Ken C. on

Rating:

Customer did not leave a comment.

Lynnette W on

Rating:

Excellent

CHERYL S on

Rating:

everyone was very friendly

Ray R on

Rating:

I`m really happy with the staff of this facility. They are friendly and helpful. I will certainly use them again. And it just might be real soon

mike l on

Rating:

Vey helpful and went above and beyond to help us! Outstanding!

Danny F on

Rating:

Good

Celia N on

Rating:

Only dislike is the unpaved roads. Gravel is not good for new cars!!!

carol a on

Rating:

The staff are very efficient, quick, and knowledgeable about Uhaul products. Thank you.

BRANDON H on

Rating:

Great facility. Helpful staff. Convenient location. Used storage for over a year and never had any problems. Excellent experience.

JOSH S on

Rating:

The young lady Tiffany went above and beyond to help.

Lyda C on

Rating:

Process was very straight forward Staff was very helpful

Tim C on

Rating:

Only hick up was they didn`t realize I hadn`t moved in yet thought I had moved out closed my contract that I had paid for a yr in advance but that was remedied quickly

James S on

Rating:

Everyone was helpful and the facility was fine.

GREG H on

Rating:

Clean and efficient 128522

Dawn C on

Rating:

The only negative was that every time we were in the store they had computer problems which slowed down the process.

BEN G on

Rating:

We were very displeased that you don’t pro-rate the rental payment when vacating. Not prorating the monthly fee that is paid in advance constitutes bad customer service in our minds.

Cindy L on

Rating:

THEY NEED DECENT INTERNET SERVICE! One day we waited in line for over an hour. Sometimes on the third floor the sensors on the lights doesn`t work and you are left in the dark. Very scary.

KANDICE G on

Rating:

Great service. Friendly and helpful staff.

DUANE E on

Rating:

Double door access hours were found to be limiting multiple times and with elevator usage severely restrictive.

lola o on

Rating:

Will use it again if and when i need storage facility again.

Vivian T on

Rating:

Best storage experience I`ve ever had.

TJ D on

Rating:

The staff are very professional, friendly, and helpful! They do everything with a smile on their face! Best Storage Unit and Truck Rental place I have ever used!

lola o on

Rating:

Convenient courteous staff.

Drew G on

Rating:

The people were great. The computer systems, however, were atrocious. The box was ready to hook up when I arrived, but it took an hour to process because the computer system simply would not work.

Drew G on

Rating:

The people were great. The computer systems, however, were atrocious. The box was ready to hook up when I arrived, but it took an hour to process because the computer system simply would not work.

connie m on

Rating:

I have used different uhaul facilities over 10 plus years and this facility is the best! They are helpful and efficient. It was very clean. I will be back!

Sam F on

Rating:

The staff was very nice. My access card wasn`t working properly, was fixed before I left, but barely worked when I came to load my unit. I have no idea if my card checked in or checked out at my move.

Robert D on

Rating:

We loved the service we received from the friendly staff. They answered every question and helped us when we needed it.

carol a on

Rating:

This is the cleanest and best maintained Uhaul facility that I have encountered!

MICHAEL L on

Rating:

Need better internet service

TERESA W on

Rating:

I received excellent service at this location, everyone was friendly and professional.

BARRY P on

Rating:

good service at a god price

James H on

Rating:

The representative who helped me select a storage unit was very helpful and friendly.

Nicole N on

Rating:

Staff was very nice and things were done in a very timely manner. Thank you for helping make my move as stress free as possible!

JOSHUA M on

Rating:

None

Carol s on

Rating:

The staff are very attentive and enthusiastic.

charles s on

Rating:

Would be excellent if water didn`t threaten the units.

bobbie d on

Rating:

The staff was very helpful and informative, service was very efficient.

Cindy L on

Rating:

Very easy!

Angelika O on

Rating:

The entire staff that I dealt with were extremely friendly and most helpful! Service was very fast and I would highly recommend this u-haul facility! Exceptional customer service!! Thank you!!

Gregg P on

Rating:

This was my first storage rental experience and I feel that my very poistive experience will be the one that all future storage rental experiences will be compared against.

Robert D on

Rating:

The staff helped us arrange for the right size of storage and with our truck and trailer drop off. It made it easier for us to do all our business in one location.

ELEANOR F on

Rating:

would have liked to have had a refund on my last payment as it was only 5 days into the new month when I closed the storage, but no refund.

CHERYL S on

Rating:

staff was very friendly and professional

Trent K on

Rating:

Jeff, was very professional and was extremely helpful to my son in finding an important envelope he had left in the rental truck.

LIDA C on

Rating:

Thank you great job!

Carol s on

Rating:

The staff here are very attentive and knowledgeable. Will highly recommend this Uhaul. Thank You

SCOTT S on

Rating:

Outstanding experience.

KELLY T on

Rating:

The most awesome people on the planet work at this facility

RANDALL R on

Rating:

It was great, thanks.

ASHLEY R on

Rating:

Very nice. Helpful and secure

ALLEN K on

Rating:

Overall great customer service, helpful staff, very well kept uhaul location as compared to others I have seen.

TAMMI B on

Rating:

Loved the monthly email notices that served as reminders that rental amount was due!

DEBORAH W on

Rating:

The next time I have a storage need, I will definitely consider this one again. Everything was excellent!

CHRIS H on

Rating:

The staff was always excellent!

ANTHONY D on

Rating:

Very good.

DONALD F on

Rating:

The front drive has needed paving in the several years I stored there. A real embarrassment to U-haul.

MICHAEL B on

Rating:

I thought that i could have access to my storage unit 24/7...So after hours access should have been explained better. Other than that, my experience was a pleasant one. Thank you.

BRENT T on

Rating:

My unit flooded every time it rained. No one informed me of this, no compensation was given and had I not place all of my items on pallets, that I provided, all of my items would have ruined.

BRENT T on

Rating:

My unit flooded every time it rained. No one informed me of this, no compensation was given and had I not place all of my items on pallets, that I provided, all of my items would have ruined.

JOHN Y on

Rating:

When needed for question or what ever staff was always helpful an friendly.

NAKIYA F on

Rating:

My overall experience was friendly, courteous and efficient.

Sheila O on

Rating:

Great service and customer experience.

KEVIN H on

Rating:

The customer service agent was amazing!!!

DEBBIE P on

Rating:

Chance provided excellent customer service.

MARSHA A on

Rating:

Everything worked out great!

COURTNEY V on

Rating:

.

LARRY S on

Rating:

Great service from Hawley

ALLEN C on

Rating:

Very helpful and facility is outstanding

TONI S on

Rating:

Everything was filled with crickets

JOAN C on

Rating:

NEVER! Irina didn`t chk me out properly, no email sent. Called,talked to Morgan. She confirmed unit was chkd but no email sent. I was chrgd with no follow up call to explain, I had to call.

BELINDA A on

Rating:

Brad is marvelous!

PAMELA B on

Rating:

have never used storage facility before, this was a great experience. would recommend this site to anyone.

NATHAN W on

Rating:

Other than the card not working every time I went to my storage, it was good.

VIRGINIA K on

Rating:

Thank you for a good experience over the last two years!

TINA R on

Rating:

The limitation of hours without an additional charge was not convenient.

BRIAN S on

Rating:

We had a issue with someone giving me the wrong information and one of your employees called the head office and made good on our rental which saved me some money. Thanks so very much.

Ramesh D on

Rating:

U-Box is smaller than ReloCube U-Pack and PODS. Why is it?

KAY T on

Rating:

I am still confused about how to get in when the office is not open. I have not tried to get in so it may not be as hard as it seems.

MOCHELLE J on

Rating:

Nice clean facility.

ROLLAND H on

Rating:

I would really like if the area in front of the buildings were paved and not big gravel, hard to walk in and hard to roll a dolly over.

GENE M on

Rating:

who made the decision to not hard surface the drive up storage units should visit this site. lot of dust gets into units due to the grave drives and the daily winds in this area. Very Poor U-Haul.

JOSH S on

Rating:

Rented trucks 3x over the course of 3 months and always had my truck reservation ready to go. As well, I appreciated the follow up call to confirm my reservation a day or so before pick up.

BRIAN C on

Rating:

We dealt with 3 different Uhaul locations related to our move and by far, the Prosper Uhaul location was our best experience. The staff is amazing and very very helpful!

MICHAEL K on

Rating:

After closing out my unit I continued to receive billing despite many assurances by staff that that unit was closed out.

TRACIE P on

Rating:

Excellent except water got in during our massive rain storm which ruined an album of professional pictures. No other damage, so perhaps it was the dampness from all the rain. Staff were great!

ANTHONY R on

Rating:

excellent customer service

DENISE S on

Rating:

very satisfied with the facility. Thank you!

PATRICK E on

Rating:

mold on several pieces of furniture. dead rat in the unit and rat droppings everywhere.

CARRIE R on

Rating:

You have awesome customer service at location, it was great fast easy to get into my storage. Employee was great. Thanks Again Carrie Rivers

HUGH B on

Rating:

I can`t say enough how smoothly our whole storage experience went! The staff was wonderful!

SAVANNAH C on

Rating:

Dylan Leo gave great customer service. He made a stressful situation of moving easier.

GRAMELDA H on

Rating:

The staff was so very helpful every time. Dylan Brad outstanding!

KIMBERLY H on

Rating:

Wonderful experience, facilities were spotless easy to use. Staff was courteous prompt whenever I had questions or needs.

JIM H on

Rating:

Very well run facility. They made things quick and easy.

GRAMELDA H on

Rating:

Dylan, Manager Brad everyone were always helpful, cheerful, attentive and professional. It was a pleasant experience in a difficult time. Gramelda Hardaway

NATHAN C on

Rating:

Nicest U-Haul I have ever been too.

RICHARD M on

Rating:

Flood damage occured on most of my belongings because of poor drainage of outside units. Never received a call back from UHAUL management or from the renters insurance company.

DAVID C on

Rating:

AWFUL experience, my unit flooded and years of memories were ruined because of it. UHAUL refused reimbursement. Notice a thick layer of MUD on the floor from the flood. Worst storage experience ever.

JOAN C on

Rating:

Brad was very courteous. Wished there were more 10x 9 units and more than one elevator.

LORINDA P on

Rating:

I will come back to this facility if I ever need storage again if I live near enough to the area. I will tell my friends definitely.

KAYLA W on

Rating:

The staff didn`t offer me 24 hour access to my unit. I assumed 24 hour access was included since the website boasted about it. Nowhere was it indicated that it cost extra.

KAREN P on

Rating:

Your staff was amazing and especially Irena who went above and beyond the call of duty exceeding our expectations and alleviating the tress that comes with moving. Thanks!

MATTHEW M on

Rating:

Staff was helpful and accommodating. Was disappointed at the extra charge for 24hr access.

CHERYL N on

Rating:

Very good. Staff was very helpful and pleasant to deal with.

RICHARD H on

Rating:

very good experience!

DEBORA P on

Rating:

The staff was helpful and friendly. They purposely found a unit close to the elevator for me. The facility was very clean and it smelled nice.

ANTHONY W on

Rating:

Excellent Facilities , and Great Staff !!!!!!!!!

JAMES B on

Rating:

The staff was very helpful

JANE T on

Rating:

I left solely because you raised my rent before my first months rent was due. I emailed brad to find out why and he never responded. So I took my business elsewhere.

CLAYBRA S on

Rating:

Wonderful experience.

ANNE H on

Rating:

very $ furniture covered in mouse droppings. I throw away for health of family. Staff reeked of cigarettes. muddy, not maintained. expensive disgusting conditions

DENISE S on

Rating:

Very good experience. The only thing that needs attention is the road/pavement in front of the non-climatized units.

RAQUEL A on

Rating:

Excellent customer service !!

DESMOND B on

Rating:

My furniture was damaged by mold, when I filed a ins claim My agent was told by the GM that he was unaware of any leaks, no one checked. My claim was denied because of this.

TARAH M on

Rating:

Staff was always helpful. Best storage facility I`ve ever used.

JAMES L on

Rating:

Great customer Service and the facility is always clean when I go to my storage unit always willing to help out.

ROBERT W on

Rating:

very helpful and great attitude. Made the storage experience easy. Thanks to all at the Prosper location.

DONALD S on

Rating:

This staff was very helpful , they did all possible with the bad weather ice and snowcould not have done more.

LINDA T on

Rating:

No comment

JOSHUA Z on

Rating:

Very nice facility and ver well maintained. Would come back and would recommend to others. Five out of five stars!!!

BRIGETTE K on

Rating:

I was very impressed with the facility and the staff. Everyone was very friendly and super helpful!

KEN R on

Rating:

The rock/gravel roads were the only disappointing factor.

KELLIE E on

Rating:

I`ve used this store twice now and both times, the staff was very friendly and helpful and ensured I had everything I needed for the move as opposed to just trying to make a sale.

JOHN Y on

Rating:

Friendly, helpful - The process went fast and easy.

TIMBERLY W on

Rating:

The facility was always clean and I never had any problems when I would go check my storage units.

VICTOR M on

Rating:

This was the best U-Haul I have ever been too. Every one there was great. I can not say enough good things about the staff , and the manager Brad.

ANDREA D on

Rating:

I was so impressed and continue to be impressed by the customer service of the staff!

LATARSHA C on

Rating:

I had a wonderful experience The staff was very helpful

CHRIS H on

Rating:

Sean was polite and helpful. When we discovered that their facility didn`t have what I needed he suggested a different Uhaul which ended up working.

LLOYD P on

Rating:

A friend of mine uses this facility to store her items and I am pleased with the U-Haul staff at this location. Very professional and helpful.

JOSHUA P on

Rating:

I was pleased with the services and professionalism of everyone at U-Haul. If there was anything I could ask for it would be lower storage unit prices.

WILLIAM C on

Rating:

No wait time to be serviced and, having moved seven times in the last fourteen years, I thought the facility was very well stocked with supplies.

NANCY M on

Rating:

The staff and onsite Manager Brad were always super friendly and very professional. Great Location and they were always available for my needs.

MELANIE C on

Rating:

Service was excellent and staff was always very helpful. Great experience!

ROBERT L on

Rating:

Gravel was too deep and I had problems pushing cart and dolly through it. I also found mice inside unit and mouse feces inside my boxes. That is disgusting.

ROBERT L on

Rating:

Gravel was too deep and I had problems pushing cart and dolly through it. I also found mice inside unit and mouse feces inside my boxes. That is disgusting.

SANDRA C on

Rating:

Excellant, what more can I say?

MATTHEW B on

Rating:

Having the rocks in front of the storage units is the most stupid thing ever. My car, pickup and 14` U-haul got stuck trying to get into the unit.

PAULA S on

Rating:

Everything was secure and there was never a problem.

AMY S on

Rating:

Nice

LAURIE R on

Rating:

Large indoor storage unit was great.

MARK M on

Rating:

Every thing was great here

DENNIS Y on

Rating:

The gentleman that checked me out named Sean was absolutely super and very courtess.

RAHSAAN L on

Rating:

Staff not particularly helpful or friendly. Didn`t explain anything

SHELLI H on

Rating:

This was by far the cleanest and most well maintained facility I have ever used. Brad Cullen, the general manager, was so kind and helpful. I would recommend this wholeheartedly.

CRAIG P on

Rating:

Brad the GM and all his staff were friendly and made sure our experience went well.

G H R on

Rating:

Very helpful staff--excellent facility!

Melissa B on

Rating:

Great employees and service! UHaul`s internal software for dealing with UBoxes needs some attention.

KRISTI S on

Rating:

The staff was very helpful for the entirety of our storage unit rental. I would recommend this Uhaul facility to a friend.

MICHAEL M on

Rating:

very happy with the staff

ERIC J on

Rating:

Perfect and friendly

CYNTHIA M on

Rating:

The staff was always helpful and very friendly

JASON F on

Rating:

Couldn`t access after hours even though I paid for it. Called and I was told I couldn`t be helped. Awful service.

WILLIAM S on

Rating:

All good, but fix the driveway!

ADRIAN P on

Rating:

Need a paved parking lot.

JEFF C on

Rating:

The facility is extremely clean and the staff is friendly.

JAMES W on

Rating:

Very nice facility with excellent staff

BRIAN O on

Rating:

Great place

JEFFREY C on

Rating:

My mother passed away in Illinois and I needed somewhere to store her things after the sale of her house. Everyone in Prosper was more than helpful. Thanks

EMERITA G on

Rating:

I expected a nearer unit. I have 1407 and it was too far back, but your rep said that was the closest. Would appreciate a closer one.Thanks.

KYLE N on

Rating:

It was great!

KRISTOPHER K on

Rating:

The manager brad is excellent he will bend over backwards to make sure the customer is taken care of.

LISA P on

Rating:

Great experience! First time storing belongings at a facility. Worked great!!

STEVEN G on

Rating:

Staff was always there, promptly answered any questions. Not one hassle or issue from start to finish.

LISA B on

Rating:

I found our rooms locked and ready for the next cust. I hadn`t actually said I was moving out. No apology from woman at desk for the surprise. Just that`s what we do when the locks are off the door.

KAREN W on

Rating:

I have used your facility at least 4 times in the last 4 years and have always been pleased with the staff, the units and the whole facility.

HOLLY P on

Rating:

Average

LISA B on

Rating:

The staff were very friendly and helpful! The loading ramp and the carts made everything so much easier.

LISA L on

Rating:

The girl who waited on us went out of her way to help us figure out what we needed. very friendly

DEBBIE N on

Rating:

All was great except the parking lot and driveway. Very inconvenient and horrible. Would have been a deal breaker but I like U-Haul.

BRODY H on

Rating:

Thank you!

STEPHANIE R on

Rating:

The facility staff, service and facilities were all excellent.

CEAZAR O on

Rating:

Very good customer service

MICHAEL S on

Rating:

We had a staff member in training to start. She asked many ?`s of a SR assoc who was w/someone else. The SR assoc took over to complete our sign-up. Everyone was very polite!

RAYMOND C on

Rating:

the staff was very accommodating, I had a inside 5X10`unit and the staff allowed me to enter from rear fire door to offload making my wife and I easy offload of our belongings easier THANK YOU

ERIC J on

Rating:

Clean helpful staff

KIMBERLY H on

Rating:

128526

BILL H on

Rating:

Outstanding customer service

EUGENE M on

Rating:

Great staff. They were always more than helpful. Thanks

ANNA H on

Rating:

manager and corporate office never called me back about 50 credit/ or previous truck being in another location

ANNA H on

Rating:

rented a truck in the summer of 2013 and when I returned the truck the mileage was charged to me incorrectly.manager told me he would give me a 50 dollar credit4058817623

HAROLD G on

Rating:

I was very impressed and relieved because of uncertainties surrounding finding a place to live or settle down.

SANDRA Y on

Rating:

Very nice facility. Helpful staff and accommodating.

J.C. M on

Rating:

not happy at all uhaul cost me 380.00 extra dollars.

JOAN H on

Rating:

No complaints. Very happy with our experience at haul.

HAROLD G on

Rating:

Staff was friendly and took time to demonstrate what needed to be done and answer questions.

KENNETH R on

Rating:

This is the best place to store and rent a vehicle.

JANNA J on

Rating:

Very helpful and courteous!

GREGORY A on

Rating:

Very helpful staff

AMIE B on

Rating:

The manager was extremely rude. Cancelled our storage building and moved our services to a different U-Haul location.

GARY S on

Rating:

excellent work guys, thanks.

CHARLES S on

Rating:

Only issue was alarm would sound every 15-30 minutes even though I signed in. Very loud alarm.

BRANDY D on

Rating:

The employees went above and beyond to make sure customers were satisfied! Thanks!!

MARY ELLEN C on

Rating:

The staff at this facility is fantastic! I will definitely recommend this facility to others.

CHRISTOPHER K on

Rating:

Best Uhaul location and experience we have had! And we have had quite a few! Thank you Tran!

BRANDY D on

Rating:

Brad is amazing! Made our move so much easier!

JAROD L on

Rating:

Very clean moving truck!!

JO S on

Rating:

Very talented and nice staff at front desk. Immaculate and clean in the actual storage rooms.

MIKE T on

Rating:

Very helpful staff and customer orientated

LOURDES L on

Rating:

Staff is always very helpful and courteous. This is my second time renting here and I appreciate the great customer service!

KAREN W on

Rating:

This is my third or fourth time renting a unit here. The staff is always friendly and very helpful and they make sure you know what the procedures are. Thank you.

JOHN O on

Rating:

Moving is awful but this facility and the people helping me made a pleasurable difference. Great help Brad and Raymond.

WENDY P on

Rating:

After loading the truck, discovered the passenger`s seat belt didn`t work. It took 30-40 minutes to get it unhooked but it never worked. The air also didn`t work. It only circulated warm air.

EMILY S on

Rating:

great experience. great staff.

CYNTHIA M on

Rating:

All the people have been very friendly and helpful.

KIM L on

Rating:

I rented units at the Hwy 380 facility in Prosper, TX for two years. All went very well. Brad was always very helpful, curteous, and professional as was his staff.

DON Y on

Rating:

Facility was very clear, staff helpful and courteous. Good access and plenty of carts. Was very happy with facilities and service

MIKE T on

Rating:

Staff always helpful and friendly. Units clean and well maintained, energy efficient. I felt comfortable leaving my belongings stored here. Would use it again if storage needed.

DONALD D on

Rating:

Friendly staff helped us make an interstate move easy.

KAREN W on

Rating:

Very nice facility, clean, well lit, and employees were very helpful.

JAMES W on

Rating:

Brad and his staff were very helpful and attentive to our needs. They have full services for any moves and we used it all. Thanks for all your help.

KEN O on

Rating:

Very happy with the service.

LORIN H on

Rating:

Kris and Blake were very very helpful.

KAREN W on

Rating:

Glad I chose you storage facility.

ELIZABETH W on

Rating:

Friendly service, great experience.

ALLEN G on

Rating:

The rock driveways make it difficult to unload heavy items and to drive on.

DAVID W on

Rating:

.

SEAN M on

Rating:

Furniture damaged from insects and rodents.

SUSAN G on

Rating:

the first storage unit was dirty and had some issue`s but we were given a different unit promptly and without hassles.

RUSSELL S on

Rating:

Would have enjoyed 24/7 access without an additional charge.

STEPHEN K on

Rating:

Front staff was always friendly and helpful.

VIRGINIA K on

Rating:

My first experience with U-Haul Storage facility was a pleasant one! Thank you!

STEPHANIE R on

Rating:

The facilities level of service was great. The manager was very friendly and helpful.

ERIKKA M on

Rating:

Very courteous.

MCKEEN S on

Rating:

Except for the fact that they could not find my reservation, which is why I ended up at this location, it was a good experience.

KAREN S on

Rating:

very friendly and helpful staff

JOHN F on

Rating:

Prosper staff was GREAT, all the way around.......

GUY S on

Rating:

A couple of very minor issues, but once staff was notified they were handled promptly. Thank you!

JUSTIN B on

Rating:

Brad, the manager, is amazing and a true asset to Uhaul. He offers customer service that is above and beyond the norm!

CYNTHIA C on

Rating:

We have rented several units at this facility over the past year and a half, and your service has always been very superior. Brad is an EXCELLENT manager and a pleasure to work with!

SCOTT M on

Rating:

good work

AVERIL LYN B on

Rating:

My entire experience was super close to my home, easy in/out...complete process streamline. GREAT!

JAMES K on

Rating:

Staff was always friendly and helpful. Only reason I moved out, I moved away from the area.

DEBORAH W on

Rating:

Not happy the storage items were covered in a great deal of dust in a month`s time.

KARLA C on

Rating:

Xx

RICHARD E on

Rating:

I had a good experience with them. I had four units rented for over three months and was very pleased. Good clean facility with easy access to climate controled units.

PAUL B on

Rating:

Service was very good.

RUBY P on

Rating:

Very helpful and friendly staff.

JOHN F on

Rating:

Great location and great people!

JAMI E on

Rating:

Everything went great. I am very pleased

JESSICA G on

Rating:

Very accommodating and helpful!

CAROLINE B on

Rating:

Never again. That is all.

KENNETH M on

Rating:

-deep gravel in roadway. -dead rodents inside and out. -security system messages bizarre. -billing system poor. -walls inside unit do not go to ceiling.

KENNETH M on

Rating:

test

AARON P on

Rating:

It was great! Thank you!

JENNIFER L on

Rating:

One unit had water come in at some point during our rental and an antique piece of furniture family heirloom now has water damage :/ Also found evidence of mice and spiders. No pest control??

LAURA L on

Rating:

The girl who assisted me was fantastic. Very friendly and enthusiastic about her job!! I wish I could remember her name

HOLLY M on

Rating:

Understaffed. Cost me $50 extra for movers waiting. Please call me for details.

KEVIN T on

Rating:

Everyone is always very friendly helpful at this facility.

RACHEL B on

Rating:

Facility was great. Management was very friendly. Thanks.

SHARRON B on

Rating:

The staff and facility was excellent. Brad was the BEST to work with, he helped to accomodate every need and made us feel very welcome. If we ever need storage again this will be the place!

KRISTA T on

Rating:

The poersonnel at this location provided OUTSTANDING customer service! Will certainly use and recommend.

SCOTT D on

Rating:

Couldn`t have been any better.

MIKE T on

Rating:

.

KEONDRICK W on

Rating:

Great and fast service

DARRIN M on

Rating:

thank you all went very well

KRISTA T on

Rating:

Outstanding customer service provided by Morgan! She stayed late to help us get in to our storage unit, took the time to point out all of the important features, and did it all with a smile!

SIDNEY S on

Rating:

One of the best.

JOHN C on

Rating:

Great service. Friendly and knowledgeable staff

TIFFANY W on

Rating:

Used an inside and outside unit for over a year and though the facility was very clean inside and out.

GLORIA C on

Rating:

good

JOSEPH S on

Rating:

It was a great experience. All the staff and management were very helpful.

STEVEN K on

Rating:

the manager was excellent. Great Job!

JENNIFER R on

Rating:

Wonderful staff - we were very pleased with our experience!

LINDA H on

Rating:

Excellent facility. Hated to give up unit. Will definitely use again if I need storage.

JUSTIN B on

Rating:

Brad Cullen is a terrific GM, you can tell he honestly cares and enjoys what he does for a living. This location has one our business as long as we are in the area and Brad is there!

RICHARD E on

Rating:

My initial experiende was great.

NEAL M on

Rating:

NICE PEOPLE, CLEAN FACILITY!

SEAN M on

Rating:

I wish the entire property was surrounded by a gate-access fence for the outside storage units. That would have made me feel it was secure.

YVONNE C on

Rating:

Staff very helpful they didn`t even have to try to be nice THEY JUST WERE-helped every step of the way-made sure all was PERFECT even being sure afterhours keys worked before I pulled away w/trailer

JAMES W on

Rating:

Great facility, although the alarm is too loud.

CAROLINE B on

Rating:

Was told unit would be unlocked while I was gone, before i got back. It wasn`t. Staff didn`t seem that friendly or motivated but as long as they don`t let the building burn down, its ok.

WAYNE D on

Rating:

Very positive experience. Staff very helpful and professional. Thanks

ERIN S on

Rating:

Excellent customer service. Would highly recommend this facility to anyone.

TERRANCE E on

Rating:

The facility was well maintained and secure.! The staff was very friendly and professional!

JACQUELINE R on

Rating:

Difficult to cancel renting a unit. Noone answered any of my emails sent over two months, very disappointing.

SUSAN JOYCE H on

Rating:

I have used this facility several times. It is very clean and the staff`s attitudes are so positive. Great customer service!

CHRIS G on

Rating:

i have had the need to use u-haul in recent years and will require the facilities and services again soon. i am glad u-haul is available and Brad is a good manager.

DANIEL R on

Rating:

My only regret is getting an outside unit. I did not expect the level of dust, animals, and insects. Things were much better with my inside unit.

SANDRA R on

Rating:

would rent again. Only one complaint...the stones and rubber you drive on may be good drainage but my car could not navigate.. I got stuck.

LOGAN S on

Rating:

everything was good.

KEN R on

Rating:

Morgan was very helpful in getting my account set up. Thank you!

DOMINC F on

Rating:

Staff was very knowledgable, courteous and provided quick assistance when requested.

KELVIN W on

Rating:

Great facility. Will use again if needed.

JACQUELINE R on

Rating:

Excellent instructions, she walked us thru the 24 hr access and the security is great.

JORGE A on

Rating:

great staff very helpful i will recommend to friends and family

ROGER W on

Rating:

GREAT service. Excellent customer service and a VERY clean facility.

DOROTHY W on

Rating:

The staff was very helpful

CLIFFORD B on

Rating:

Brad and his crew was awesome!

BRADLEY G on

Rating:

would be nice if they added a dumpster for customers to use on large items.

CHRIS G on

Rating:

very friendly and helpful. everything ran smooth.

VINCENT S on

Rating:

All three employees I talked with were very helpful,knowledgable,and friendly!

DENISE P on

Rating:

Matt was extremely courteous, knowledgeable, and helpful. He answered all my questions and personally made sure I knew about the security lighting, call buttons, and entry/exit procedures.

DONNA J on

Rating:

Brad, Felicia, and their Staff are the Best!! They are friendly, fast, and effictient!! Would bring my business here in future. Thanks for great experience!

DON L on

Rating:

Very helpful staff.

JEFFREY C on

Rating:

I was very pleased. No truck problems, no people problems. U-Haul made this move much easier on me during a very difficult time. Thanks!

STEPHANIE S on

Rating:

The staff and manager was exceptionally helpful .. they went out of way to help me. I would definitely recommend to others.

GWENDOLYN H on

Rating:

would recommend to a friend

LINDA L on

Rating:

Storage Unit had not been cleaned out. all kinds of bugs and dirt. Thick gravel was hard to drive and walk on. Couldn`t use dolly on the gravel. No lights in storage.

BRETT J on

Rating:

It good.

WYLIE G on

Rating:

A little more expensive than others, but less than 1 mile from my house.

GARY W on

Rating:

Every employee I came in contact with was friendly and helpful. I would use this facility again if needed and, as a Realtor, will recommend it to my clients.

WYLIE G on

Rating:

I thought the price was a bit high, but this facility is first class and it is less that 1 mile from my house that I was packing up and moving out of.

ERIN S on

Rating:

very friendly and helpful staff, great security, good location

LESA H on

Rating:

First unit was not clean.Had to chnge me 2 another redo access card.That evening access card did not work.Tried sevrl times gave me a new card still did not work.Waste of time.Had 2 override system.

RACHEL H on

Rating:

It was very clean except for the bathroom. They needed to clean that.

TERRY M on

Rating:

We are very satisfied.

JILL Y on

Rating:

.

ALVIN J on

Rating:

Not able to access storage facility for 1.5 hours. Double door not accessable to utilize to move in after hours. No trash cans in storage area to disgard of reburishsoda cans.

SUSAN JOYCE H on

Rating:

I appreciate the staff`s helpfulness and positive attitude. Very clean facility!

DOROTHY W on

Rating:

The staff was very helpful

RICHARD S on

Rating:

The gravel drive is a real problem. It`s hard to walk on and impossible to roll a hand truck. this. If paving is prohibitive, pour some concrete entrances to outside rooms.

JACK S on

Rating:

Friendly, helpful, facility appeared to be well taken care of.

JACK S on

Rating:

Friendly, helpful, facility appeared to be well taken care of.

PAUL M on

Rating:

Great place

DANIEL M on

Rating:

Very helpful and friendly staff!

DREW H on

Rating:

very nice.

THOMAS U on

Rating:

We found dead rats in the room, and all of our stuff was covered with a very heavy coating of dust. When we swept it out, we had to keep walking outside it was so dusty.

JEFF B on

Rating:

Enjoyed using your services and would continue to utilize your services if I lived in the area. Thanks again.

JOHN W on

Rating:

Staff exceptionally friendly and easy to do business with.

JULIE H on

Rating:

We loved the staff and it was always clean. I have already recommended it to several people. We used the storage for a year and thought it was great.

DAVID B on

Rating:

Local staff excellent The national call center personnel were rude and unhelpful if I had to deal with the national call center again I would rent from someone else.

VERNON E on

Rating:

Brad and his team are excellent

SUSAN B on

Rating:

I enjoyed renting there and was always helped when needed.

JAMES K on

Rating:

Great customer service, strive to get you in and out in a timely manner

DENNIS R on

Rating:

Manager was nice, check in guy on return of truck was not friendly.

JIM H on

Rating:

Team on Sunday did a great job in getting me situated in a 10X15X10 climate controlled, very helpful guys.

TIFFANY W on

Rating:

Staff was awesome and always will to help

JACK S on

Rating:

Friendly, clean, easy access, secure, well lit

JACK S on

Rating:

Friendly, clean, easy access

WAYNE S on

Rating:

The staff was very helpful and the overall experience was positive.

ANTHONY W on

Rating:

I like this facility. My daughter-in-law, Tammy Wutka, has been using it for years.

JASON C on

Rating:

Great experience. Would recommend

LINDA H on

Rating:

Explain how access card for indoor facility works after hours. Did not know there were 2 doors for checking in entering. Also, nice if sliding doors opened at night for unloading.

ROBIN H on

Rating:

Morgan was very friendly and took care of us very quickly.

NATASHA G on

Rating:

.

MATTHEW G on

Rating:

So far so great!

KAREN W on

Rating:

very nice facility. Morgan was very friendly and helpful.

MARGARET S on

Rating:

Thumbs Up to the staff. Great Job!

BRETT J on

Rating:

The manager was very friendly and helpful. Glad I chose this location to store my stuff.

THEODORE E on

Rating:

3 years paying $80 a month and Your company could not loan us a truck for 4 hours to move out. Instead the company charges us full price

ANDREW A on

Rating:

Nice facility

KATHY C on

Rating:

Everything was very well maintained at this facility and the staff was very helpful. Would definitely use them again and would recommend it to others. Thanks to the staff.

STEPHEN M on

Rating:

Everyone was very friendly and seemed to have my best interests in mind. Everything was clearly explained to me and as a result, I left the facility as a very satisfied customer!

MARK R on

Rating:

Everything was great except for the gravel was so deep I almost got stuck just trying to get in and out. Probably will not rent again at least not in those deep gravel areas.

GARY W on

Rating:

The manager and employees at this facility have been friendly and helpful.

CHAD N on

Rating:

Nice helpful staff thus far.

GARY W on

Rating:

Very good and friendly staff.

ALLEN W on

Rating:

Great staff

TIFFANY W on

Rating:

Had a problem with the initial security access card. Had to be re-issued.

KATIE G on

Rating:

Staff is very customer service oriented and it is very much appreciated.

KATHY C on

Rating:

Brad was very helpful with all my moving needs. Moving is stressful and it helps to have someone understand and help where they can. Thanks Brad

SCOTT C on

Rating:

The Manager at this location is top notch, and goes beyond the call of duty to accomodate me as a customer. Great Job ! Great Service !

SCOTT N on

Rating:

Would`ve been nice if the assistant mgr that was there would`ve actually helped the person trying to rent us a unit. He asked for help but got little.

RANDY C on

Rating:

The staff were great and very helpful!!

NATHANIEL L on

Rating:

The staff were very friendly and helpful. They made sure we understood everything in the paper work and answered all questions we had. They made the process of moving that much easier.

TRAVIS H on

Rating:

Friendly staff, easy access

MARGARET S on

Rating:

Very good

DRAY W on

Rating:

Very friendly and informative.

RUSSELL H on

Rating:

My original choice didn`t have the sized unit I had reserved. I went to this location down the street, and glad I did. Larger, cleaner, newer looking facility.

SIDNEY S on

Rating:

Great staff and facility. I was impressed.

JAMES B on

Rating:

In this day and age many individuals have varied schedules. Your facility has too many security features to limit access after 8pm. I believe you would do well to expand on your access hours.

AMIE B on

Rating:

Brad was helpful and courteous on the phone as well as at the store. Excellent customer service which is diminishing throughout America.

LESTER B on

Rating:

staff was very nice and polite answered all my questions thank u

JEFFREY M on

Rating:

Friendly and courteous staff. Very helpful.

ANDREW G on

Rating:

I tried 5 times to write this under 200 characters, can`t do it. Just adds to the frustration of my uhaul experience.

MICHEAL J on

Rating:

I was very pleased with my experience with U-Haul.

LINDSEY W on

Rating:

Very satisfied

GREGORY S on

Rating:

great service

CESAR M on

Rating:

Overall the service was good, only thing to locate the office was a bit hard since it doesn`t have a Uhaul signal , other than that awesome.

CARL P on

Rating:

The staff and facilties are first class

LINDSEY S on

Rating:

After our move out experience I don`t intend to use any uhaul facility in the future

ANDREW D on

Rating:

The email rent reminder service needs some work. I didn`t receive it every month.

DANA H on

Rating:

The facility and my overall experience was very good. Need more staff on weekends. Need a few more moving carts. Need a trash can by the soda machine! :-

ASHLEY S on

Rating:

I think the facility could be open later for people who have to work later. The office can be closed but you should be able to get into your storage unit atleast until 10:00pm.

JENNIFER W on

Rating:

Great experience.

JOSH S on

Rating:

The facilities were nice but your hours were too limited. Also a small trash receptacle would have been useful. I did love the vending machine and bathroom.

KAREN P on

Rating:

Big compliment to a staff guy named Garia. He was very helpful, sense of humor professional. He did what he could to assure his customer was happy.

ANGELA C on

Rating:

Outstanding customer service very friendly.

JULIE H on

Rating:

The employees are so helpful and willing to go out of their way to make it a great experience. The person who helped us was Noah and he was great

RACHELLA F on

Rating:

Good facility

CARY S on

Rating:

Price is only barely good enough to beat other options.

CARY S on

Rating:

The staff was great. Very helpful and friendly, very available for questions. The price could be better, as I only just barely selected U-box over another method of shipment.

ROBERT D on

Rating:

Beautiful, clean, and secure facility. Helpful personnel.

BRIAN O on

Rating:

The doors on the units seem less than secure U-Haul brand pad lock seems cheap. The staff was very helpful. Get rid of the rocks in the parking lot

KURT G on

Rating:

No problems. Very helpful.

TINA O on

Rating:

facility and service were exceptional

JOHN F on

Rating:

Already recommended to several people. Manager Brad is excellent!

ERIC L on

Rating:

Absolutely Great Service

WAYNE D on

Rating:

Very nice facility. Very good experience.

SAMUEL V on

Rating:

Customer service was great. Thanks

CHRISTINE T on

Rating:

Great Customer Service. He showed me how everything worked and answered all my questions. Great job.

DONALD F on

Rating:

The manager is someone who I have dealt with before and he always is courteous, helpful, and provides the service needed.

JUDITH S on

Rating:

Facility very clean, service providers very helpful.

HEATHER D on

Rating:

Great customer service

CHARLES L on

Rating:

The p-u drop-off were delightful. In Prosper, we rented storage space and the Manager was absolutley great in helping us organize and select the right size. I`ll be a loyal customer. Charles Lee

LAWRENCE T on

Rating:

Very pleased. The staff was friendly and I will recommend to friends.

MICHELLE F on

Rating:

very nice and clean

TIFFANI W on

Rating:

My experience with renting a storage unit at this location was excellent. The staff was incredibly friendly and helpful with every detail! It was a great experience!

TERRANCE E on

Rating:

I was very pleased with the service I received from Bradhe was very friendly and courteous. The facility appears to be kept in great condition and I would recommend this location to my friends.

KENNETH J on

Rating:

Great Service, friendly folks a very excellent facility overall with no complaints.

JOANN Z on

Rating:

Facility service was a good experience.

MICHELLE W on

Rating:

Wonderful customer service

PATRICK P on

Rating:

Phyllis was awesome!

PAUL R on

Rating:

I felt Brad did an outstanding job!! Everyone was very helpful.

MARK D on

Rating:

The people working were very helpful and even stayed several minutes after work time to help. Thanks I had originally planed to stay at another place,but I am glad I stayed at this Uhaul facility.

DENNIS R on

Rating:

Friendly and professional.

BETH G on

Rating:

The representative that helped me provided great customer service.

DONNA J on

Rating:

Linda Mitchell and her staff, Michael, were awesome and very helpful!! Would recommend this facility to everyone! Thanks so much for making this a flawless move-in!

JEWELENE W on

Rating:

The service was wonderfull fast, easy and convent. Thank you, Jewelene Williams

DONNA F on

Rating:

Bald tires caused 2 blowouts w/in 24 hrs of rental. The carelessness of the staff at the Lawrenceville GA center endangered our lives and I am very angry about this experience.

TINA O on

Rating:

The service was above average and the facility exceeded our expectation of a storage facility. Very glad we were able to secure a storage space at your location.

LEE W on

Rating:

Friendly and Knowledgeable staff. Overall good experience.

MARTHA C on

Rating:

Helpful staff. Excellent facility.

JAMES S on

Rating:

Most professional and helpful U-Haul location I have ever done business with.

JACK K on

Rating:

Friendly people, brand new facility, high security, 35$ unit

SUSAN B on

Rating:

I really like tho storage

DONNY D on

Rating:

the whole exchange of storage units due to confusion was frustrating

RICK P on

Rating:

Marc was excellent. He was very personal and knowledgeable. Marc is a terrific representative for U-Haul. Rick Posey

WILLIAM B on

Rating:

Exceeded expectations in all regards.

RANDOLPH R on

Rating:

Spoke with two different people over the period of three days and was treated very well. Both persons tried and did accommodate my needs!