Customer Reviews for U-Haul Moving & Storage of Frisco Prosper

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Frisco Prosper

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David M. on

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I dropped off after hours. There was no one there.

Devyn B. on

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CARL R. on

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Debi H. on

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James G. on

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Michael D. on

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Ted G. on

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Joseph D. on

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Great employees and great service at the Prosper location.

Monique M. on

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Geoffrey L. on

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Perfect

Leo L. on

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Steven B. on

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Chris T. on

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Great team at this U-Haul location. Friendly, fast and very helpful!! Thank you!

Ronald B. on

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Ellen F. on

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The tires on my rented trailer had very little tread left. This increases the chances of the tire getting a flat. The LAST thing a customer wants is to deal with a flat tire and waiting for road assistance.

roger g. on

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They were ready for me over 40 mins early. I was out the door quickly. Returning the equipment was a breeze.

Rachel R. on

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Salvador C. on

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William L. on

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carl w. on

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DONNA R. on

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Deb B. on

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Nothing that I can think of. Had a good experience. The staff was helpful, and readily assisted in the trailer hook-up. Check in went very smoothly. Overall, a very good experience.

Jay D. on

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Was great at drop off. Except they couldn't tell me why my bank account was charged 160. Instead of 139.

CARLOS R. on

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Great location staff was very helpful.

Michael E. on

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The truck was a little bit to old and could use a fairly new truck for our next move! Overall, excellent service ????Thanks for making our move a breeze!!

Samuel S. on

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CAREY G. on

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David N. on

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The website advertises " online check-in to cut your time in half". Even though I did the online check-in for picking up my vehicle, it's still took 15 minutesā€¦ And I had to provide all of my personal information to the person at the counter that I had already provided onlineā€¦ The online pick up is a waste of time, or the people in the storefront are not utilizing it correctly

Kirk M. on

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Kirk M. on

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Keith B. on

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Cody W. on

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RAFAEL G. on

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They keep asking too many questions. Seems like Im stealing the truck Next time I'll rent from Pensky

Amy J. on

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OLIVER R. on

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Justin D. on

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Wendy H. on

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Rodney S. on

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Location and customer service was excellent but there was an extremely long wait. Would suggest this location explore some of the more efficient operations of other locations. This location had the people working at the desk accompany the renter out to inspect truck/equipment. At the location where I picked up the truck, the person at the desk remained at the desk and called out to another person to bring out the equipment and inspect with renter. This way was a lot faster for customers.

Traci B. on

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Customer Service was excellent. Brian Hawkins went out of his way to make my move very easy and stress free.

Aaron S. on

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Great costumer service !!!

Charlotte K. on

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The owner helped us and was great! Will use this location again!

Ryan A. on

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julianne w. on

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Dane G. on

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Great staff at this location.

Jesus B. on

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extremely satisfied attendants were very helpful and explained the workings of the hookup!!

Edith S. on

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More inside staff

jim r. on

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MANUEL P. on

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Earl A. on

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JESSIE C. on

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Tracey W. on

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Fast and efficient service.

mike b. on

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Robert K. on

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n/a

Greg E. on

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Be sure to get a printed out copy of the contract with the miles from the truck listed on the contract, check and verify millage before you drive off. Don't settle for the emailed version only. I got charged for miles that I didn't drive!

Craig D. on

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Great group of people!

Sam M. on

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It wasnt really the location it was the customer rep that placed the order, I was given a location that was 29 miles from my home so I had to pay the 29 miles when I needed something close to my home. Will never rent again from Uhaul

Paul L. on

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Selena L. on

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I filled the truck up past full and was still charged for the 9 miles over the limit and didn't get it deducted to to gas being completely filled. Thanks

John W. on

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Steve G. on

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Leslie C. on

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It will be great when construction finishes by this location. It was harrowing to drop off here with the crazy traffic.

Brian P. on

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Cheryl T. on

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Morgan was super helpful and explained everything thoroughly. one suggestion: make the ramp WIDER. we were moving a large fridge and used an appliance dolly. it was very nerve-wracking to make sure that the wheels of the dolly were lined up perfectly to go and especially down the ramp. 2-4 inches would have a huge impact.

Leigh P. on

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Robert N. on

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Mukunda G. on

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Lonny A. on

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Kevin R. on

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The staff was very helpful in determining the size of truck and helping me get the proper size.

Gerald C. on

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Waiting time

Brian K. on

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Excellent service at this location. Rental charges were more than anticipated - seemed too expensive.

charlene t. on

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Destinie D. on

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The location is to be desired purely because of the construction. The uhaul center itself was so hard to get to however the employees were super sweet once you finally made it in. No major complaints. Made the 5 hour trip safely things all made it in one piece.

Frank C. on

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Trailer and Trailer Lights were installed improperly. This caused the trailer wiring to drag the Ground. Lost all trailer lights on a 51/2 hour night time drive. Have made 3 separate phone calls to the manager of this Prosper Rental facility. Still no return call! Inexcusable !

Adam S. on

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Very well done. The dedicated drop-off lane is very convenient. The staff was very helpful and expedient. This is a good model for all of your locations.

Josephine R. on

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nothing

Matt W. on

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Great service. In and out no hassle.

maryanne l. on

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gerry b. on

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I had a great experience. Staff were courteous, professional and helpful.

Jordan K on

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Ok

Tommy W. on

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CLAYBRA S. on

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Brian D. on

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Tommy W. on

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Kevin R. on

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Josephine R. on

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Nothing to improve! Customer service from Taylor was excellent. He took care of inspecting and installing hitch. Later , I returned the trailer, he helped me reserve another one for this weekend.

CARLOS R. on

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Tim Z. on

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Declined insurance but was charged for it anyway.

Leroy P. on

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Great experience EVER!!!

Brian Y. on

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Put 5 x 10 trailers into the one-way fleet instead of just local use. Why so demanding about where I am taking it? I said I would drop it at a U-Haul facility (which was listed on my contract) but the counter person kept demanding I give an address where I plan on dropping the trailer load. I asked why (because I did not know the exact address) and was told "So I know where my trailer is in case you steal it." Wow. I guess I look like a thief. Not the best customer service and that is the reason for the average rating.

Susan D. on

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Brian C. on

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Dawn D. on

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Mashari A. on

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I really like how they did with me, they were professional. I rented storage for three months and a truck and the always try to help me and advise me.

Nyle P. on

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Chris B. on

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Heather H. on

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mari s. on

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Yong L. on

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This location charged me for another partial day of a rental. I returned my trailer the evening before and the guy said he would check it in, in the morning. I guess he didn't do it right and they charged me for another day. Can someone from UHAUL customer service or this location give me a call please.

ROGER T. on

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Great customer service! Quick & efficient!

MIchelle M. on

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LAURA L. on

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REX N. on

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Jana J. on

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Brian A. on

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Claudia B on

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This place feel my expectations

Robin H. on

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Claudia B. on

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Claudia B. on

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Jemahl M. on

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Donald J. on

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The entire staff at this UHaul location is top notch!!

Billy H. on

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Bevan P. on

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Bevan P. on

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martha c. on

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Service was excellent . Keep doing what you are during. Excellent customer service?? Thanks for a smooth experience

John T. on

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Dean C. on

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Laurel B. on

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Juan G. on

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Marco W. on

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Very helpfull staff. As a matter of fact this is the only Uhaul I will rent from. I have even went way out of my way in the past to rent at this location.

Shari H. on

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My uhaul experience was horrible, made my move difficult and very stressful.

Trisha M. on

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Cecil C. on

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Jean B. on

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Quick and easy for us on a last minute rental. Thank you!

Larry W. on

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Traffic on US 380 makes this location difficult to access safely. Also construction makes it very difficult to leave the facility. The personnel there were vey helpful, pleasant, knowledgable and strived very hard to please me. The people alone would cause me to recommend to friends.

Karen H. on

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I can't think of anything to improve. The UHaul Agents were very helpful and friendly. This made the process go smoothly.

Naomi R. on

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James P. on

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Katherine J. on

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Customer service was wonderful. I can't remember the name, but the young lady who set me up was very personable and knowledgeable about the equipment. Kris (or Cris?) hooked up the equipment and showed me how to operate it. He was very friendly and professional. He answered all of my questions. I would definitely recommend this location and use them for any future needs.

Nikki G. on

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Fast and friendly service. truck was clean and well maintained.

Keith T. on

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gerry b. on

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Elizabeth W. on

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Karen L. on

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Mohamed E. on

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Long wait. Overcharged me for fuel. Inaccurate fuel on receipt.

Brett L. on

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I rented the truck and associated equipment to move very heavy furniture. In addition to the truck, I reserved furniture dollies, an appliance dolly, and blankets, only to arrive the next day and be told they were out of furniture dollies. Had I known this beforehand, I would have used a different location since I was moving furniture. This added significant complication to the move, and we were led to believe our online reservation would hold the dolly. The gentleman at the desk advised otherwise the day of pickup, and had no sympathy whatsoever for the fact that we had a truck, but no real way to move the furniture. I will not use this location again as a result.

Russell S. on

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Super excellent!! Thanks.

Terri M. on

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Rudest staff I have ever encountered. Had to go in and get the door fixed and the guy was a real condescending jerk. Just rude for no reason. His behavior and having to go back for repair and with a shorter truck because the one I rented was not available cost me more than hiring movers! And, was nothing compared to farting $50 back! Just never rent uhaul! Instire staff are always so rude!

Jason K. on

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allen n. on

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Prompt service and great experience overall at this location. I could not be more pleased with the convenience of my rental equipment. Thank you for taking care of me, Allen Nelson

Eric M. on

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George L. on

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Gregory N. on

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Nothing that I saw needed improvement other than maybe paving the parking lot. The facility was modern, new, well maintained for such a busy location. Friendly staff.

Jeffrey P. on

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Everybody was great, exceptional service!

Ron G. on

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This location was much better than the previous experience.

RAMSEY B. on

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Tommy W. on

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Justin S. on

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Kevin C. on

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John C. on

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Time will improve it. With the current construction, it is very difficult to get in and out, and you can't turn left. Luckily, Morgan gave me excellent instructions on how to proceed.

PAM P. on

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Amazing efficiency, just like returning a rental car! Guy came out unhooked the trailer, and checked us out, all total took les than 2 minutes and we were on our way.

john a. on

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Stearing was a little loose. But otherwise the truck was good, it maintained highway speeds easily.

Anthony S. on

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Long story short the prosper location where my wife dropped off the trailer the personnel at this facility went above and beyond to correct an issue that happened in Florida with the install of our trailer hitch and wiring harness!

Josh S. on

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David T. on

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They seemed to care and Tyler, the guy who helped me was a nice guy.

Timothy J. on

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We returned a few days early. We were told by the attendant we were all checked back in and would receive the confirmation of this via e mail. Never received it. On the morning that the trailer was originally scheduled to be returned we received a message from this location that it had not been returned. This was left on a message as we were in Sunday morning church service when they called. We tried to return the call and the call rolled over to the u haul customer service. They could not find any record of our rental return. They tried calling the location and still no answer. This was a great cause of stress all day trying to get ahold of someone. We finally drove out to the location where we returned the trailer and it was sitting on the lot. The guy there said oh, I never checked we are under staffed and busy. He said that since we returned early he was not concerned and never needed to check until the morning it was due back. He was rude and unprofessional and this little flaw in the system took up my entire day needlessly. I have rented a lot of U haul trailers and will be needing a big truck in late September to complete my move from Minnesota to Texas, I am now wondering if U haul will be the best option.

George M. on

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The construction going on is in need of signing.

Curtis W. on

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Great customer service. Wait time was short. Easy check in and check out. Keep up the good work. Thanks Guys!

Sean M. on

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Bruce I. on

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james s. on

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Truck needs some severe maintenance and repairs. Horrible shake in front end alignment and the driver door lock is damaged and does not unlock with a key. Had to call AAA to get in the door.

Khylah H. on

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My pick up time was set for 2:30. When I got to Uhaul they weren't able to find the keys to the truck that was reserved for me. Finally, he found the keys to an old 17" truck he had in the back after waiting. Got me check out and said the truck needed to be cleaned so I had to wait. Ended up pushing the pick up time to 3:15. I didn't walk out of uhaul until almost 3:30. I spent 45 minutes trying to pick up a truck that I had already reserved online. The young man that helped was very diligent and I do not blame him but I don't think I should have had to wait that long for a scheduled reservation.

Robert K on

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I was able to secure the desired storage unit at a very reasonable monthly rate.

Kevin R. on

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They were very helpful and quick.

Michael C. on

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Sarah C on

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Because of the 380 construction, a U-Haul/Turn Here driveway sign would make turning into the parking lot easier.

Cindy R. on

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JACOB J. on

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Stephen Y. on

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Tina C. on

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The only drawback was the road construction.

Bucky T. on

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Staff was exceptional and very accommodating, the process was the best I have ever experienced within the I-haul network!

Jonne W. on

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Again we had great and efficient customer service; drop off was so fast and easy

Thomas F. on

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Casey L. on

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DUANE B. on

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People were great, equipment was excellent, overall experience was very good. Computer system needs some work, tho!! Reserved online, days in advance. I show up to the location and it shows my reservation had been "canceled"?!? Service person couldn't "un-cancel" it, had to create a whole other reservation. Luckily there were plenty of trucks on site, so no harm done. Work on that computer system!!

GORDIE R. on

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Laura C. on

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eric d. on

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james s. on

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Enoc S. on

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great

John A. on

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Would have given Excellent except for my 2nd encounter with a particular employee - Morgan. She is argumentative and stand-offish. She is quite a contrast to all the other employees at this location.

Griff T. on

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Not anything UHaul can control, but access to the facility is a challenge due to construction on 380.

Eric M. on

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luis p. on

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Everyone was GREAT!!!, as to my experience.

ron c. on

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Sarah M. on

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Cost was more than expected. Paying mileage was Excessive for just a few hours. Will not use u haul again due to the high fees costs.

Mark T. on

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Wendell M. on

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The 15-foot U-Haul we rented in addition to the 26-foot U-Haul, had a bad battery and my wife had to get someone to help her jump it off several times during her trip. (We drove at different times.) Horrible experience for her! Once we pulled up to the rental drop-off and turned it off, it would not start again.

Adam A. on

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Jeffrey C. on

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Na

Andrew B. on

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Melinda T. on

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I have one less star for: The material fibers from the 6$ blanket pack fly into the air when you open up blanket to use and all over you when you are sweating, which most of us do when we are moving furniture. My arms were covered. I have allergies and it wasn't good. I recommend using blankets that don't have any material fibers or processing that comes off the blanket to the air and/or gets on your skin.

John L. on

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Easy in and easy out, great service all around and I will be back for any future needs. Excellent service!!

Thomas A. on

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They explained everything very well. Only confusing thing was the online ordering of boxes which is not seem less, I ordered on line, but not part of the order at the store.

Marvin L on

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service was above and beyond what I expected. young man who assisted us was very helpful. would definitely recommend this facility

Derek W. on

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Great service and very friendly people who work there!

Brandee C. on

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We booked two trucks initially at that location. We got a call a couple of days before and we were told that only one truck was available. When we arrived for early pick up, we were not able to pick up the truck. It was a giant hassle and we did not get the truck until after 9 o'clock. The assistant manager, however, was extremely helpful to us and very courteous. I have already called customer service and filed a complaint

Latonya W. on

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Staff was friendly and customer service was great

Mike G. on

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RYAN G. on

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Pick up was quick and easy, and the customer service was quite good. The representative listened and helped make sure that I had enough time allotted to complete the move. The roads leading to this location are under construction (7/2017), so be prepared to use back streets to turn around.

TIMOTHY H. on

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Nicole K. on

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I was told I had to be present to use my debit card. I gave my father the cash to put on his card, the location charged my card without me being there and caused me 3 over draft fees. it is UHaul policy not to use a card when the person is not present.. yall did !!!

Juliana E. on

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I was very pleased with what I saw and had nothing to find fault with

mayur g. on

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Excellent experience nothing to complain. Only a safety advise you should put since the entrance is on 380 which is very busy road and lot of construction is going on

Philip H. on

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John A. on

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Tyler was nice a very helpful. This is our second time at this location and both times were a very positive experience.

Laurin K. on

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Kimberly S. on

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ryan b. on

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Everyone was really nice and vehicle was available on short notice.

Steven Y. on

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Build a gas station close to the location. ??

Jeff H. on

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I don't remember his last name but Kris helped me during the return. This young man assisted me on both of my storage units and has always gone above and beyond to make sure all of my answers were answered and that I was completely satisfied prior to renting a storage unit and one of the two moving trucks. Phenomenal employee!

TIM D. on

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I really like the speedy drop off process. Who ever came up with this process should be commended!

syvil m. on

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Mr. Head was great. He was a efficient and wonderful to work with.

ALEX R. on

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Sean M. on

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Nikita H. on

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Raghuveer M. on

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Donald J. on

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Everything went very smoothly during the rental pick up.

Rick B. on

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Lana D. on

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Quit changing pickup and drop off locations. It's a hassle for your customers.

Jennifer T on

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Can`t say enough great things about your AMAZING staff. They were so friendly and helpful. Turned my stressful situation into an easy experience. Thank you for being so wonderful and a blessing to me.

Jennifer T. on

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Don't change a thing. Everyone's was wonderful and a true blessing to me at a time where I needed perfection with customer service they went above and beyond that. Good people. Great spirits. I'm a first time Uhaul truck renter. They took their time explaining the process and I felt very comfortable. Again seriously they were a blessing to us and we're grateful for the staff!!! Thank you a million times over.

Charles R. on

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jacob f. on

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Painless

carla D. on

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So Tyler was outstanding at your rental facility. I had rented this van at the 380 location by our home...I was NEVER notified that it was not available there and I would need to pick up at Tyler's location on 380 until he called. Since it was several miles from the other storage facility where we had rented our unit it did create extra mileage. I was not happy that no notification was given to us. Thank goodness Tyler called, went to great lengths to explain this all to me and arrange for early pickup since I had reserved it at 7:00 a.m. I would have shown up at the other facility and not known what to do. Better communication from that storage facility but already excellent communication at Tyler's Uhaul location.

Rita P. on

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Pepe A. on

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JEFFREY J. on

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Quiana J. on

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Jorge S. on

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Dustin B. on

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Stanley B. on

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Staff well trained and so nice

kay c. on

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Pave the parking lot and driveesyY

Nikita H. on

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GISELLE D. on

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I dropped off after hours. No comments about personnel since I had no interaction.

Walter B. on

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It look fine when pick it up. But one of Straps was too short. That holds the wheel down to the car trailer. At first look it did look fine. But when put the car on it. It was to short to go over the tire of the car. The trailer was clean. we use a 5000 lbs rated ratchet strap to hold down the right trie. And put on rear of the car to hold rear of the car. Just stabilize the car. But everyone at the U-Haul was great. Thank you Walter Bengston

Asarel M. on

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Mike E. on

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This location was very inconvenient for us for drop off. We have a storage unit in Aubrey at Lone Star storage and when we rented the truck it was available for drop off. Very convenient as we were there already. Having to drive across the county on a road under construction at the drop off point took too much time.

gary n. on

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marie g. on

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It was a wonderful experience from start to finish. There is nothing they could have done better. So please. We will be renting a Uhaul again!!

Angela W. on

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Very rude not helpful at all. Truck broke down

Bradley S. on

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Check interior of vehicle better, the cabin of my vehicle smelled like Urine.

mike w. on

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Arnold R. on

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Tina R. on

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The wait was a little long for someone to check me out, but otherwise, friendly and nice.

Mark F. on

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The pick up was excellent (5 star). The drop off is what brought it down to a 4 star (I averaged it out). The drop off took more time than it should have. Looked like everyone was overworked. I've rented from Prosper before and I've never had to wait 15 minutes for someone to finally check me out. So I think this might just have been an anomaly. I still think this is a fantastic location and worlds better than many other Uhaul locations.

carrol w. on

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Dino G. on

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Only item that I'm waiting for is a receipt. I was asked if it would be OK to just have an electronic receipt. I agreed. I'm still waiting for the receipt to be e-mailed to me.

Juan C. on

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Larry h. on

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The customer service was excellent. Everyone with whom we interacted was friendly, helpful and knowledgeable. Great experience overall.

Terra M. on

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Very clean, well staffed and friendly.

Stephen M. on

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charlie n on

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They have always been great to work with.

James M. on

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Excellent customer service. So helpful

Everette J. on

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Very friendly and helpful!

LARISSA W. on

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Needed a truck in a hurry and rented one from this location with no problem. The road construction on 380 does interfere with trying to exit location but this will be cured in the coming months. Thanks for all of your help.

Amanda R. on

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Jimmy R. on

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This is an excellent UHaul center. We have used them often and never had any issues.

ryan m. on

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We have no complaints, this location has Great customer service!

Uriel S. on

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Penny L. on

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The young man that helped us when we arrived was awesome. Thanks for all the great help with expediting our rental. Everything went smoothly.

Cody M. on

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marvin d. on

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marvin d. on

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Randy R. on

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The staff made me very comfortable with the rental process, especially compared to other U-Haul agencies I've dealt with previously.

frank g. on

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Pave your driveway.

Osvaldo C. on

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Uhaul did not communicate well the rental location. When I booked it, I chose a location in Frisco and since uhaul never contacted, I just assumed I should just go there. When I arrived in the Frisco location, I was told that I did not have a reservation there, and the attendant was kind enough to call and ask what would be the location. Then I was told that I had to go to the Prosper location - I was lucky enough that it was not far, but it might not happen all the time.

JOHN H. on

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I CAN HONESTLY SAY JUST KEEP DOING WHAT YOU ARE ALREADY DOING. VERY PLEASED WITH THE ENTIRE EXPERIENCE. CUSTOMER SERVICE WAS OUTSTANDING. FRIENDLY STAFF AND ABLE TO PICK UP AND RETURN WITH EASE. I WOULD RECOMMEND YOU GUYS TO EVERYONE I KNOW. THANKS AGAIN FOR THE OUTSTANDING RENTAL EXPERIENCE.

Jacqueline D. on

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Arthur Z. on

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ROBERT S. on

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Not much here to improve relative to my previous experiences with other rental firms...this operation and the one in Fountain Hills, AZ. are the best I have used.....commend them.

Gregory H. on

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Tiffany B on

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Extremely helpful! Great Customer Service

martin f. on

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Phillip S. on

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Very fast and courteous. I was leery about renting a U-Haul just because I never have. The experience was very good and I will always consider a U-Haul rental in the future

Major S. on

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Need a second entrance so you can drive through with your trailer.

lee h. on

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cesar O. on

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Wonderful truck and employees!

Roy M. on

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Vivian J. on

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I pulled up at the same time as another customer and when the manager, who was leaving to go home for the day saw me sitting there waiting for the man who was assisting the first customer, he went out of his way to help me before going home! Very pleasant and quick assistance!

Robert B on

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People seem to enjoy people and go out of their way to make you feel welcomed.

AGNES ANN E. on

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N/a

John Z. on

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Jim H. on

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When I picked up the truck, the reservation was not what I thought it should be. I wanted a one way truck and I was told I could only do a round trip with this truck. This caused a lot of extra work and expenses on my part.

Rita M on

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Morgan was a great help.

Mark D. on

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William M. on

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Jamie W. on

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robert b. on

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Mary L. on

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Management spiked the rates on me in the middle of my contact. They were rude and wanted to take my car to use as collateral! the police to stand and watch as I concluded my business and closed out the transactions because they were nervous about my boyfriend being too aggressive. They spank the rates on me by $300 I could not pay it I will never ever use Uhaul again and I suggest you do the same

JASON M. on

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I enjoyed the experience but the only thing that I did not like was the price. For the $150 buck I spent I could have gotten a wrecker to move my vehicle to the shop for me. I used uhaul thinking of it as a do it yourself alternative to hiring a wrecker and it came out as a wash. The mileage is what killed me not the rental price.

Jeremiah A. on

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Adnan S. on

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Robert S. on

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Took a bit too long to checkout when I returned my rental. Otherwise, perfect! Thank you.

rey h. on

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Victor J. on

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Because of the construction access to the place is hard, the inside could use more organization/room to drive in and out.

Anthony A. on

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William S. on

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Brian the manager/owner was awesome. O had ordered a couple wardrobe boxes and they were not on the truck, 10 minutes later he shows up in his OWN car and delivers them to my doorstep! 5 star service feom a truly committed owner!

ERIC H. on

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Scott G. on

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Horrible management. Very rude and no solution presented when brake lights would not. I was informed to unhook the trailer and come back when trailer lights work. On the previous occasion, I was handed a broom and asked to sweep out a few particles of dirt from a trailer before they accepted. Manager said he would take care of me due to service on the next rental, yet he provided no discount and offered nothing for the bad service. 0 stars out of 5.

JOSE P. on

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Scott G. on

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Very rude and no solution presented when brake lights would not. I was informed to unhook the trailer and come back when trailer lights work. On the previous occasion, I was handed a broom and asked to sweep out a few particles of dirt from a trailer before they accepted.

David B. on

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Thanks keep up the great service

Gaetano F. on

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Amy E. on

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steve a. on

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The guys at the front counter need to acknowledge and greet the customers as they come in. also, they need to maintain order as other customers will try to walk in front of others that were in line first.

KATHY G. on

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Clyde G. on

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Everyone was very helpful, and nice. Thanks U-haul we will continue to business with you guys!

Katrina G. on

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Great service.

ROBERT P on

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The ladies are great:

Judy A. on

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Douglas T. on

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Easiest drop off ever

Terrance P. on

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First attempt to deliver the vehicle completely erased my favorable impression of U-Haul from the pick-up location. Please ensure drop-off locations will accept equipment! I called 866-585-9558 and was directed to the Aubrey-Little Elm location at 26778 East Hwy 380. I drove 16 miles to this location and had the agent refuse to accept the equipment. He did not seem to care and indicated that he had already refused six earlier one-way drop-offs that same day! He did not offer to help and just pointed me down the road to another location and indicated that I would just have to pay for a few extra miles. However, the individuals at the U-Haul Moving and Storage of Frisco-Prosper were professional and courteous. Although they did not expect the vehicle, they worked with me and were most accommodating.

Rock H. on

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I reserved the trailer online and when I went to pick it up at the McKinney location Matt the store GM would not rent it to me because I was using it out of town. I was renting it for 6 days and paying six days. I had to call the location in prosper and they had no issue renting me the same trailer. Every time I've been to Uhaul it's been a bad experience. This will be the last time I use Uhaul and I plan to share my experience to others I know.

Evangeline G. on

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ROBERT P. on

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They were awesome! Great people! Great facilities!

ERIC C. on

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Latoya P. on

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The General Manager was about to be off shift and decided to help us anyway. He was fruendly, eelciming and very patuent. He went far anf beyiund to make sure that we had everything that ee needed and were well taken care of. His customer service was superior. The other team members that eere taking care of other people and things were very professional and seemed happy to be at work. It was a GREAT experience. Way to run a business Brian.

John I. on

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bobby g. on

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Very fast and convenient check-in.

Joe S. on

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DAN F. on

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William S. on

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Brad and the girl who helped me were fantastic. Really easy check in and out and very pleasant to work with! 5 stars!

David M. on

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Amy E. on

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RASHIDA H. on

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Brian was an incredible guy. He is a great manager and really took his time in ensuring that I and my husband were not only happy with our rental but also experience. Thank you, Brian, to you and your team.

MARK L. on

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It was so great that there were employees ready and able to help unhook a tow trailer. They were fast and efficient and had me on my way in minutes!

Amanda T. on

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David F. on

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Ramona S. on

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The agent at the desk acted like she wanted to be anywhere but there; and was rushing thru the questions we had. The price charged was not the agreed upon price by a mgr who called me a day before to "help me save money". The amount charged on the receipt was not the amount showing on my bank card. I have used U-haul for all of my previous moves, this has been by far the WORST experience ever!!! I have called since Sunday, and all I get is the let me take your name and number; someone will call you in a min. I'm still waiting

felicia p. on

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All the employees at the Prosper location were VERY helpful. They were thorough and took their time attending to our needs. They helped made our move less stressful --- even with all the crazy rain that weekend. And we were extremely grateful for manager Brian Hawkins' follow-up customer service call as well! Good customer service is so important, and U-Haul gets it right! Other companies could learn a lot from your example!

Richard C. on

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Larry F. on

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Cathy H. on

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Clint h. on

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I did my reservation online and entered all my data. Doesn't help much if the person in line in front of you didn't.... And the counter person is trying to add as much as possible to their order. I understand trying to maximize the sale but once I was to the counter I was out in under 3 minutes. I stood behind ONE person in line and they took 15 minutes... Check in was awesome. I pulled up they checked out the equipment hit a few buttons and I was gone. 5 stars for check in! 3 stars for checkout due to having to wait...

Patrick G. on

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ROBERT M. on

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Steve G. on

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There are huge and unacceptable potholes on the lot. Service was good.

Michael K. on

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Michael K. on

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The driveway could use improving. The highway is under construction, so I know this may take some time.

Michael K on

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This was the best experience I`ve ever had with a moving/storage business. Everyone was helpful - they went above customer service to customer satisfaction.

Kirk F. on

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The team at this location were very friendly and helpful. I was glad I chose this location to rent from.

larry s. on

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Maybe just make the side mirrors a little more user friendly. Overall experience was great.

Robert S. on

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Robert B. on

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Antonio S. on

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kimball m. on

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Trailer was not swept out when we picked it up.

Paul B. on

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Excellent manager and friendly staff. Definitely recommend and will rent from them again.

David P. on

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Great service and clean facility. Best uhaul I've ever used.

RACHEL L. on

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Francisco P. on

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Amazing guys, thanks for the help!

Michele D. on

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Steven T. on

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alfreda m. on

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I'm not able to come up with any suggestions for improvement. The staff were very professional, and friendly.

ranjith d. on

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Allen Y. on

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No suggestions. Everything was great and no problems.

fred m. on

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Jennifer M on

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Was disappointed to receive access after 7pm was an additional fee. I`m not sure why this is necessary- I should have access to my belongings at any time.

Steve S. on

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Every thing was good

Mark T. on

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Russell W. on

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Great move, but the van drove very roughly on the highway. Overall, all went well. Thanks U-Haul!

Kun chen L. on

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Robert B. on

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I was charged $10 per half doz of furniture pads, after being quoted $10 per doz, don't overcharge customers!

terri j. on

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Nice, quick equipment check in!

JACEY G. on

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NIKHIL G. on

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Marcus S. on

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My service rep was very knowledgeable and efficient without sacrificing customer service.

Darren Y. on

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Jeffrey D. on

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As we drive off less then a mile the "need Oil Change" light came on.

Michael O. on

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Excellent customer service! Friendly staff with a very clean location. Great job uhaul.

hillary h. on

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If it wasn't for the location, I would have been perfect.

Glen R. on

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Had to go to this facility at late notice after original drop off was full.

Carl E. on

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The personnel at this location were very friendly and courteous, after hooking up the trailer and the electrical, found that the running lights and the right blinker were not working. So they checked my fuses and found them blown and replaced them for me free of charge, even though I had replacements in the glove box.

Heidi J. on

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saurabh k. on

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Ursula S on

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Brian provided excellent service and made sure I understood all aspects of the rental unit I rented. Super professional and courteous.

Miro L. on

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Good

OWEN T. on

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Jimmy D. on

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Jim R. on

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Fletcher P. on

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Counter man hard to talk to but nice. Did not have answers to questions.

Roger F. on

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Very helpful team. I had to exchange for a larger trailer and they made the exchange very smooth and quick. Well run operation.

Horace c. on

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Can't think of anything. You did a good job!

Ronald K. on

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My only complaint is that the store called me while I was en route to confirm I was picking the truck up, however, they still had to take time to get it ready when I arrived.

Darrel W. on

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Staff @ the counter were fast, efficient, & mindful of the long line of customers waiting. The trailer hook-up guy didn't take us in order or didn't do a walk through inspection/identify issues. Otherwise, a great experience & were Eagar to help us.

JESUS C. on

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In the past, I've had limited or no quality customer service from other locations. I've even been racially insulted by Uhaul employees at other locations. But this location in Prosper has been fantastic! They treated me professional and with great customer service.

Jared S. on

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Thomas M. on

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Very professional. Very good customer service. Very nice and friendly.

Kevin M. on

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ASHLEY B. on

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Terrible customer service!!!!!!!!!!!!!Had to switch out trailers 3 times! Employees are not attentive! Spent 2hrs in store to get a pull trailer, employees were not busy! Appeared to be behind desks on phones. One other costumer came in while we were there, so employees to customer ratio was 3 employ/2!!! Never agian will I use this location!!! Ridiculous!!!! Not to mention the price I paid for terrible service!!!!!!! Just terrible!

PETER C. on

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Cody S. on

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Danny C. on

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Jose I S. on

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Matthew r. on

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The gentleman that helped us went above and beyond.

Marissa M. on

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Excellent customer service and customer experience.

mike a. on

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GAIL H. on

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marc a. on

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James C. on

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Raymond B. on

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Andrew S. on

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Location had a drop off station for equipment where they inspected and cleaned the equipment right at drop off. Entire drop-off transaction took <5 minutes.

nicholas w on

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The employee that helped me was very professional an excellent at his job deserves a raise and hope that I can get a discount on my monthly bill lol thanks and have a good day

John S. on

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Daniel D. on

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Very helpful folks.

MICHAEL T. on

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Aimee G. on

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JOHN L. on

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I am very satisfied with my experience at the Prosper UHaul rental center. They were very polite and professional. Thank you.

Brian K. on

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Surprised at final bill. Much higher than expected 2nd day charge.

holly f on

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Great facility and staff!

roy h. on

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100% satisfaction with drop off location everybody respectful knowledgeable and helpful

Andrew B. on

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Karen B. on

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PHE T. on

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Curt V. on

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Agents clear on return options and where to "drop" items. First, I love your location and have it used it many times. My comments are just to help do more better since my experiences have been great. One, make sure your agents know options for returning items (where to drop items). I called ahead since I was in a rush. I was told pull up and drop off or drop off where the other trailers are located. Upon arrive, one agent kept instructing me to pull up to the building but i was dropping the trailer with other trailers since the location requested was busy/no option for pull through. Second, make sure your agents know options for handling a return (confirmation by agent). I was told when I called ahead I had to come into the building to process the return. the agent that helped me return the trailer outside said he could do it while outside/with us not having to go inside. Again, overall, very satisfied.

serge m. on

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Sean L. on

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Charged incorrectly for more days than the rental was for. Inquiry is still pending.

Ralph H. on

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Betty s. on

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I called and notified U-Hail that we were going to be a little later than planned. The lady that answered said she would extend our time. The final charges came through at double what I expected. I sent an email inquiring why the charge was more and never received an answer. Next time I will try a different company.

Kay W. on

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Russell W. on

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Daytime staff was friendly, organized, efficient and well prepared. Repair warning light on low tire pressure light on dashboard.

Klaus J. on

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Very helpful and was courteous staff.

Candy E. on

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Everything was great- friendly people and truck was pretty emediately.

Randall P. on

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You guys are the BEST! Not only would I highly recommend this location, it's the only one I'll ever use! All of the staff are great, professional and helpful. Thanks!

Christopher L. on

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James L. on

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PHE T. on

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None

George L. on

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A W S. on

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Jason K. on

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Great crew

LEONEL V. on

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richard s. on

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Samuel B. on

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debbie h. on

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Chris M. on

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marion w. on

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This location is by far the best. I have been to a lot of Uhaul but this location is Outstanding. They get you in and out. But what I really love about them is all whom work here greets you with a friendly smile. All so kind and helpful. I use to goto the one off Custer and 121 but just seems to be a disastrous time in renting. They just treat you as a numbered customer. So to the location I just rented from THANK YOU FOR ALWAYS REMEMBERING GREAT CUSTOMER SERVICE.......... I feel and others that have used you all feel like family.

Randy P. on

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Great service, very nice and helpful staff. Will do all my rental business at this location! They saw I had mobility issues and were so helpful! Thanks!

allan R. on

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Cason M. on

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Grant R. on

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Braden S. on

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JENNY F. on

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I locked the keys, my purse & phone in the front of a cargo van I rented so only had the number for the store on side of van. Borrowed a phone to call & Tiffany was extremely rude, complete unhelpful and gave me the run around for 10 minutes before telling me to call 1800-uhaul. They were great-she as a representative of the store was horrible and I would not go there again! There are plenty of other locations.

Yan F. on

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N/A

CAROLL S. on

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DEREK B. on

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Lynn C. on

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Jason K. on

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William F. on

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The pick up location had the most amazing lady sign me in and walk through the truck. I did not notice at the time but the front tires were oddly worn and caused me to sway on the highway.

Sammy H. on

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Staff very friendly, close to home, but location currently hampered by ongoing construction, but not U-Haul's fault.

Andrew F. on

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Customer did not leave a comment.

theron q. on

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Make sure the difference clean when the customer pickup

Scott B. on

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Customer did not leave a comment.

TERRY S. on

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No improvement needed, Great job.

Tom S. on

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Construction hwy bad for u turn

MARTIN T. on

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I rented a van and it was in good condition and the procedure to rent it was efficient.

LARRY H. on

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Customer did not leave a comment.

Brian W. on

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Jeremy M on

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I liked the level customer service.

Jennifer K. on

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Michael I. on

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Great service, equipment is well maintained

MIKE W. on

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I drove 28 miles and did not let idle. Took 4.1 gallons of gas. Service man said should of gotten 15 miles per gallon. Last guy before did not fill as was on full when I returned. Next time I want to see service record that is full.

Kevin S. on

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Blue G on

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Staff was very helpful and laid back which I liked, we had some laughs and conversation all while taking care of business.

Aaron m. on

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The staff was very helpful. Store was busy but the counter staff was welcoming and very polite.

Kellye D. on

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Customer did not leave a comment.

LARRY H. on

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I have used the location for both pick up and drop off. They are always fully staffed and ready to help.

gerardo p. on

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Melissa P. on

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Gregory A. on

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Nothing. I even forgot my garage door opener in the truck and the crew found it for me. Great service!

Robert L. on

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The gentleman in McKinney was very professional and helped get the truck checked in so efficiently. I was in and out in what seemed like only 3 minutes.

RANDALL J. on

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Great service

kurt c. on

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YESSICA G. on

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Johnny G. on

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Robert D. on

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BECKY C. on

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I scheduled appointment for my husband to pick the truck up around 4 PM I asked if he could come earlier than that the lady told me yes. But for some reason they gave our reserved truck to someone else and gave us a smaller truck which we still paid the same price for. I don't feel that that is very good customer service and I hate giving less than five stars to anyone that has given me a service because I work in serving people and I know how important those good scores are but realistically we did not feel that we got the best value for money. It caused us to make extra trip and use more miles and gas then the truck I paid for.

Susan C. on

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Have employee point out any dings- once I drove off I noticed a rock ding on the windshield- I hadn't noticed it while walking around the vehicle so I called back as soon as I noticed it!

lisa p on

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Experience was great. Easy, no hidden or extra fees. Quick service and helpful staff.

Henry M on

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The staf and facility was excellent.

STEPHEN T. on

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Larry K. on

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Christopher V. on

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Truck needs an alignment super bad. Pulls hard to the right!

JAMES B. on

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Your staff member, Tiffany, was extremely rude. She even dropped the F bomb. I would never return to this location. This is not the Uhaul experience I am used to.

Jason C. on

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john t. on

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It was a very good experience.

Clark C. on

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Fast service, easy drop off. In and out quickly.

Tracey C. on

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They should make or get a bigger enclosed trailer then a6by12

muwaffaq a on

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Uhaul is the best services I had

Curt J. on

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Michael V. on

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I was very impressed with U-Haul's customer service. After making my reservation online, I received a phone call from U-Haul advising that they could potentially save me some dollars based on my estimated mileage during the rental period. The bottom line was that my truck size was upgraded and my mileage extended. Any overage was reduced to much less than my original contract. I was very impressed that they went out of their way to help a customer save money. Thank you, U-Haul!

ESMOND P. on

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PAUL H. on

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billy a on

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Very good service!

CHRISTIAN R. on

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Justin R. on

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Fredrick B. on

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Charles P. on

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Laurie H. on

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freddy m. on

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Eric H. on

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Chris and his team are professionals, they have always treat us with respect and I've always taking care of us. Thank you very much

MICHAEL L. on

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Jared H. on

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Very easy and reliable

chuck S. on

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you should explain about the coast of millage in price..people think price is whats on trucks and not more.

shelby y. on

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Friendly staff. Rental process was easy. We were in and out in under 15 minutes. Highly recommended!!

richard t on

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These guys are fantastic! They were helpful and had a great sense of humor when I tried to back up my trailer to unload.

Andy H. on

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Thank you for your excellent service. I was most impressed! Andy Harvey

kirsten s. on

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MIKE M. on

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Make sure Tyler is there, he is great!

Shemicka H. on

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JOHN K. on

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RHONDA S. on

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Mark damage more clearly on the vehicle because when I dropped off I was questions about the x's not being properly marked to the damage. I was not asked to do a walk around to note any damage.

Jona A. on

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Candy S. on

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We are using them next month for a trailor

Nelly P. on

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Professionals, good job

jennifer j. on

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Holly W. on

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ELIZABETH M. on

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Front desk, drop off people. Everyone was great!

MICHAEL L. on

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DALLAS N. on

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Brian B. on

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Perfect in every way!!!

Chuck M. on

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marvin h. on

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Continue to operate the facility Just As You Are

BRIAN B. on

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Great uhaul experience!!!

Al B. on

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Paulo O. on

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charles s. on

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chad j. on

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Clay M. on

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Very friendly and helpful thanks

Janet C. on

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carmen w. on

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Dan M. on

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JOHN J. on

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john w. on

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Tina H. on

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NAOMI P. on

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THEY ARE VERY POLITE , PERSONNELABLE. EXTREAMLY HELPFUL AND KNOWLEGABLE..

Joel P. on

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deborah b. on

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Keep those low prices coming...

DIRK G. on

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Mara H. on

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Jamie M. on

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roger g. on

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I have rented a car dolly twice in the last month from this location. I have registered online and just showed up. Both times it was a smooth experience. The employees are friendly and explain how it works. No worries. thanks guys.

jeff C. on

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karlee c on

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I was very happy with my experience!!

RANDY H. on

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JIM M. on

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James D. on

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Very nice and easy process!

JONTHAN P. on

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very helpful and nice people

Benny L. on

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I delivered a truck to this location at 5pm Sunday 1-22 per agreement. I then see a charge for bringing it back a day late. I call on 1-23 and I'm told they found it and would fix it. I then get a call in that evening looking for the truck. Surveillance footage should show clearly my drop off as instructed and leaving in my white coupe. Infuriating.

CARSON T. on

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JOHN R. on

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it was perfect...in and out fast...just as fast on return....

beatrice e. on

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William P. on

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BENTON W. on

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LATRISHA W. on

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Staff didn't seem to care if I was genuinely taken care off. I drove less than thirty miles and it cost $7 per gallon to refill the barely unnoticeable notch I made. Ask if I could use dumpster and was charge $10 (before I saw them do this for a pervious customer for free- that's why I thought it will be okay to inquire. Manager never looked me in the face, said hello or thank me for my business - I spent over $75 for a 1 hour rental. Never again

PETER T. on

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Bryce M. on

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Great customer service!

gale h. on

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Norman C. on

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Abhinav B. on

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ken s. on

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Jim m. on

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keep up the efficient job you're doing Good rates, good equipment, efficient friendly staff... recipe for continued success !

Cassidy M. on

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They were quick to rush me out the door with the wrong fuel reading and a truck with a hole in the muffler

henry r. on

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Alton Larry P. on

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JOSEPH E. on

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trailer was clean but it has a hub issue I am a master cert ASE and RVDA master certified tech and needed a trailer to move the last of my garage things and it was loaded correctly the issue is it didn't matter if it was loaded or un loaded you could not go more than 42-46 MPH it fish tailed VERY BADLY!!!! and it took me 2 hrs to go 48.6 miles each way and because of that I was almost scared to drive it . I have been pulling trailers most of my life everything from RV bumper pulls to Fifth wheel trailers boat trailers and Including 18 wheelers which I hold a class A license for so im no spring chicken to pulling trailers but this was a nightmare I don't think the charges justify this incident

Clay E. on

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Daniel S. on

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Michael V. on

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Staff were professional & courteous both picking up and dropping off. No issues at all!

Howard T. on

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Awesome service, Christopher was excellent. What a friendly environment I will definitely go back.

Teresa D. on

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JUAN B. on

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David S. on

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FRANCES M. on

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Braden S. on

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Richard W. on

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Paige Z. on

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LAUREN B. on

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DAVID C. on

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Jerry A. on

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JOE C. on

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Mary H. on

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Evan P. on

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Ross H. on

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Steve K. on

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Great experience all the way around

stephanie t. on

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Excellent customer service. Very efficient and friendly staff.

KATHERINE L. on

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marjorie s. on

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PENNY M. on

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Ronell B. on

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Robert S. on

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The vehicle was dirty and you could hardly see out of windows. I had to clean them myself. The interior smelt of cigarette smoke.

William B. on

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Staff on sight was great. Moving is awful at best. Your guys made it a little easier. Thanks

roger g. on

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Chris and Derek did a great job. I was in and out extremely fast. I did the online reservation.

bob l. on

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Keep up the good work!

Sheila A. on

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TIMOTHY M. on

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Best customer service I've experienced in a long time.

Michael L. on

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David F. on

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Great people. Fast and friendly.

Karen A. on

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Reserved cargo van with daily rate of $19.95. Van was kept for 2 days and only used 104 miles. Even with mileage charge ($.29/mile), was charged $79.00 per day. Final bill close to $200. Not sure how $19.95 per day rate applies - very confusing.

tammy b. on

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Lawrie M. on

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Jeff M. on

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Came in without an appointment on a very cold day. Very friendly helpful staff. Return was easy quick and painless. I'm a service manager for an Audi dealer and wished my team was as perfect and yours was for me. Great job we will return! Happy Holidays

Michael W. on

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Everything went as planned.

Doyle C. on

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TWINKLE b. on

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Have a clearly marked entry sign at entrance to property visible at night

CHAN C. on

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GARY V. on

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Joseph M. on

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monte n. on

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Susan G. on

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The communication at this facility is a joke, I told 3 employees that I was emptying my unit and to cancel my auto payment, non of them did... so I had to make yet another call and I still have to wait to make sure it's been cancelled.... funny wonder if I can charge them for holding my money.... like they love to hit their customers with late fees.

William L on

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The young woman who helped me can`t remember her name was very patient and helpful. I highly recommend her and this facility.

Daniel D on

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Very helpful and customer friendly.

JEREMY H. on

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Great customer service and good vehicle

sarah a. on

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jason b. on

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Erick M. on

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Excellent customers service friendly and faster. Geat job.

Adam S on

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They were very accommodating for my last minute move. Thanks guys.

Joaquin R. on

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Employees were awesome and very helpful.. great customer service!!

Saundra M. on

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Robert D. on

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Tyler was excellent and went above and beyond to help me out.

TIM D. on

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Great people working there, the fella who did my contract and they guy who checked me back in - both were great.

Rodney H. on

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Excellent customer service from beginning to end

LATOYA J. on

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Nothing

Tim F. on

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Tim A. on

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MEHDI A. on

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John C. on

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The staff was great!

Chandra H. on

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I thought I purchased the blankets for $5 not realizing that I had to return them . I had make another trip go back and get them , Just would be nice to know up front .

Mia W. on

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MARK V. on

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STANLEY W. on

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We've Renred several times in the past two months! Consistently great service!

kelly n. on

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Very efficient and great staff. Good customer service business model. Your staff work as a well oiled machine.

Wes T. on

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Excellent service and friendly staff. Truck was clean and ready to go. Would definitely recommend this UHaul location.

kaiyan c. on

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Jeff H. on

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Easy great service

charlotte a. on

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Conrad A. on

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Courtney L on

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The lady who helped me at the counter was excellent, courteous, and professional. I dont remember her name, but do remember she had a pretty accent.

Jimmy R. on

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David L. on

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People were great. The location itself is difficult to access because of road work.

Cosmo V. on

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Kenneth G. on

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James G. on

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Brian J. on

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I rented a 26' truck twice during the same week and both were absolutely horrible. Both were extremely old and rode horribly and the second was all beat up and barely started every time. I will be renting from Penske or Budget in the future.

Jonathan W. on

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I reserved a truck online. I never received a confirmation email so I called to check. I was told that the location that I reserved at didn't have the size of truck I had reserved (even though I was told it did during the reservation process). The guy I spoke with said he could transfer my reservation to another very close location. So I agreed and turns out the new location was 20 minutes in the wrong direction! So I get there and ask to drop the truck at the local spot and I was told that the truck I reserved wasn't available for one way, so I had to Pay for a bigger truck so I wouldn't have to drive 40 minutes after a move to return. I had to pay! Ridiculous considering none of this was my fault.... So I asked for a dolly, they said yes and charged me for it but never put it in the truck! Found that out once I got back home from my long trip to the rental site..... So then I try and return the truck.... took almost 45 minutes just to return the truck and get a refund on the dolly.... Your company made an already stressful day more stressfull. Thanks uhaul.

Kimberly R. on

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Renting was so easy, reasonable and everyone who helped me was so nice and helpful.

roger h. on

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Everything went flawlessly. Thanks to everyone involved.

Janenne P. on

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Second time using this uhaul location. Always satisfied. Associates are available, friendly and willing to help.

MEHDI A on

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Everything was well maintained

Carolina R. on

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Guys were great here! Kind and welcoming!!

brenda h. on

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Paul R. on

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Very helpful and attentive, made sure I had the truck with the lowest mileage for my 1800 journey. Smooth booking, and pick up, Truck was clean and in perfect condition.

Thomas P. on

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Paul S. on

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Andre E. on

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Thomas K. on

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Richard P. on

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I have been very impressed with all the staff,It is obvious that the staff is very team oriented.Chris,the manager is doing an excellent job.

JAMES h. on

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The manager recommended I use a van instead of a truck. The van more than met my needs and was a very good idea. I appreciated the recommendation.

PABLO g. on

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judson s. on

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very easy, quick and effecient on the return

kathleen p. on

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Janet L. on

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AMY G. on

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roger f. on

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Kurtis N. on

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Kurtis N. on

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brenda s. on

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Could be a little more information on the storage and I have been billed 3 times and should have only 2 one for the total U-Haul truck and 1 for the storage

Robert J. on

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Allen B. on

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very eficient

Richard B. on

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Team Is great. Truck was perfect. Thanks for handling it so professionally. I haven't validated my Bill yet. But all provide additional feedback of needed.

Michael R. on

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David R. on

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Don J. on

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Due to road construction, your driveway entrance is dangerous.

richard n. on

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BRYAN W. on

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JESSE T. on

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Having used both U-Haul moving and storage on 4 occasions, I especially love the sharing fence. There were a few things I held onto but, when I saw a convenient place to share these items for another family to enjoy, it made me feel better than tossing them out of the inconvenience.