Customer Reviews for U-Haul Moving & Storage of Provo River

692 reviews

1380 N State St   Provo, UT 84604
(Right across the Street from the Deseret Industries on State St)

(801) 373-1013

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(801) 373-1013

1380 N State St
Provo, UT 84604
(Right across the Street from the Deseret Industries on State St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

edgar T. 
Rating:
5.0

Customer did not leave a comment.

barry N. 
Rating:
5.0

Customer did not leave a comment.

Hugo G. 
Rating:
5.0

Customer did not leave a comment.

Andrea C. 
Rating:
3.0

The cabin smelled strongly like cigarette smoke, which was very unpleasant for the long drive we had. Don't smoke in the trucks!

Tom B. 
Rating:
5.0

Customer did not leave a comment.

Brent S. 
Rating:
5.0

Customer did not leave a comment.

DOUG G. 
Rating:
4.0

Nothing, everything was good. Fast and friendly environment

Dave G. 
Rating:
1.0

Show the price of using the dolly before using it. $7 just to use it for a bit is a scam

Jorge A. 
Rating:
5.0

Keep the good work up!

Lyle B. 
Rating:
5.0

Customer did not leave a comment.

TYRELL W. 
Rating:
5.0

Needs more parking

LaDean G. 
Rating:
5.0

Online mobile checking did not work. The nice clerk inside was bery kind and helpful. Also she met us outside when we returned and checkout was very quick.

Marsha L. 
Rating:
5.0

Customer did not leave a comment.

Logan S. 
Rating:
5.0

Customer did not leave a comment.

Hannah S.  |  Overall Experience 
Rating:
4.0

The trailer sizes are incorrect and cannot be used to plan for the load being transported. I ended up forty minutes away ready to pick up the load and realized it would not fit in the trailer! Sure, the real size is hidden in the fine print, but that's just UHAUL being a weasel with advertising. UHAUL knows that nine out of ten people care about the cargo size and not some arbitrary dimension of the trailer. There is no good way to secure the trailer to a vehicle to prevent theft ... yet UHAUL wants the user to be responsible for any stolen trailer. I thought about locking the safety chains to the vehicle but the safety chains are attached to the trailer by screw links! UHAUL scans both the front and back of your government-issued ID and stores it in a database - which can then be exploited and stolen. Details of the transaction are not clear until the moment of pick-up ... which may be too late to walk away from the reservation and find an alternative. I won't be back - UHAUL sucks.

Thayne H. 
Rating:
5.0

Facility is always clean and staff is friendly.

Ligia C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Gideon C. 
Rating:
5.0

Customer did not leave a comment.

Robby K.  |  First Impressions 
Rating:
5.0

They didn't have blankets ready when I got there, no big deal. They found some used ones that just came back, and I was fine to use them. The gal said that she wouldn't charge me for them,I thanked her for that and went on my way. When I dropped off, there was a different gal who checked me back in. I mentioned to her about the blankets and what the other person told me. She said she'd make a note of it. In the end I was still charged for the blankets. Not a problem as I did use them.

George C. 
Rating:
5.0

Customer did not leave a comment.

Amy B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Wendy H. 
Rating:
5.0

Customer did not leave a comment.

Anthony S.  |  First Impressions 
Rating:
5.0

the girl that helped me was extremely kind and pleasant

JUSTIN C.  |  First Impressions 
Rating:
1.0

Tienen puertas descompuestas, storages con basura, no hay luz, sinceramente no me gusto

Lorena M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benjamin B.  |  Overall Experience 
Rating:
5.0

Found what i needed to rent for small storage, staff very helpful and courteous, highly professional. I felt welcome and completed what I had to do that day, I was very HAPPY w my new choice in finding storage away from my home. Thank YOU for your Service. Security is High Tech, and clean, plus they have equipment to move your items into storage, WOW. I saw Way beyond the Competitors!!!!!! AWESOME

Carolyn M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lyle B. 
Rating:
1.0

We had reserved a unit and upon arrival found out they had no units of that size available. They offered us two smaller units (combined size still smaller than what we needed) but wouldn’t charge us the price of the one we had originally reserved but instead charged us the higher price of the two combined. First off though the door on the units were so small that we couldn’t even fit a couch through it, and then when we looked in the first unit, there was still stuff in there. Very unprofessional. We should have been contacted prior to our move in date to be made aware that the storage unit we reserved wasn’t actually available. It was all very unprofessional and we ended having to take our business elsewhere

Mikayla D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Stephen I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEBBIE S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Morynn R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JON M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
3.0

I filled up the gas to a FULL tank and drove not even a half mile from the gas station back to Uhaul to drop it off. Said it was down to a 3/4 of a tank and was charged $10 gas fee. That is ridiculous saying I literally drove it straight from the gas station there.

JANALYN L. 
Rating:
5.0

They were super nice and helpful and made me feel welcome!

Brooke C.  |  First Impressions 
Rating:
5.0

I love this U-Haul facility, it is in a convenient location, it is very secure and the staff is very helpful. I had our unit for a few years and never had a problem. I highly recommend this facility.

Susana F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leah K.  |  Overall Experience 
Rating:
2.0

It’s bad business practice not to pro-rate money back to the customer.

JOHN MIKE R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO R. 
Rating:
5.0

The whole team/ people that works at this place is amazing an all always smiling making every experience Great!!

SEBASTIAN B. 
Rating:
5.0

They were very friendly, quick and organized

STEPHEN O. 
Rating:
5.0

Customer did not leave a comment.

KAFOATU T.  |  Overall Experience 
Rating:
4.0

The staff was friendly and kind. They were extremely nice and gave me all the information I needed with clear instructions. It was fast and easy for me. The only thing was one of the Employees of Uhaul pulled in and parked right behind me. He was dropping something off. I had to really make a tight 8 point maneuver to get by him. He offered to moved and just took longer than I could wait.

Bryan G.  |  First Impressions 
Rating:
2.0

When I got to my unit little Resort is open and a pond trying to close the roll up door it got stuck and wouldn't go up or down took me about 30 minutes to figure out why it wouldn't go down after trying to call the office with no answer

Ron R.  |  First Impressions 
Rating:
5.0

I missed the call the day before that my pickup location had been changed, is it possible to set a preference on receiving these alerts via text message instead?

SEAN B. 
Rating:
3.0

Customer did not leave a comment.

Aaron A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jody Lynn S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TRACI B. 
Rating:
2.0

The lady at the front desk was beyond frustrating. The facilities are fine. 24 hr access is available but cost extra.

saffra p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott R.  |  First Impressions 
Rating:
2.0

The slot on the key return was too narrow to fit the key fob, so we had to call the location manager. The U-Haul app is also terrible, but that's not the fault of this location.

Alan W. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth T.  |  Overall Experience 
Rating:
5.0

Excellent customer service

BETSY H. 
Rating:
4.0

Customer did not leave a comment.

Eduardo R. 
Rating:
4.0

The only thing I have to complain about is that I had to call about 5 times to get the lock off of my storage unit. It was my fault that I hadn’t paid my rent so the lock was on there but I did pay it all in full and I went there 3 times thinking that it was off and it was not

Tanner L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

They were so helpful

Phaedra B.  |  First Impressions 
Rating:
5.0

Overcharged for mileage!

Joseph A. 
Rating:
5.0

Customer did not leave a comment.

Brandon C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN S. 
Rating:
1.0

Verificar bien cómo dejan los estanques de gas . Me lo entregaron con menos de la mitad de gas y quieren que les pague el tanque lleno

MARIA R. 
Rating:
5.0

Customer did not leave a comment.

Vincent Y. 
Rating:
5.0

Customer did not leave a comment.

Dennis P. 
Rating:
5.0

Customer did not leave a comment.

Joseph A. 
Rating:
5.0

Staff was friendly and super helpful! The wile process as quick and easy.

ANDREA N. 
Rating:
3.0

Windshield wipers were old and ineffective. The wiper just smeared the water and dust across the window making it difficult to see. Battery died after 15-20 min of the light on in the back. Had to be jumped. When returning, web app would not work, so I could not complete the after hours drop off. Called customer support, left number for call back. System called me back about 10-15 min later but then put me back in the queue. Waited 10 min and n queue. No one came on. Hung up snd called back in snd waited in queue again, no answer. Dropped off keys. I was charged an additional $20. Please refund me at least the $20. Please refund additional portion of the cost due to faulty windshield wipers and battery. Kirk

Kirk S. 
Rating:
5.0

Provo,,, well done great job! Friendly service,,,

DENNIS B. 
Rating:
5.0

Customer did not leave a comment.

Diane N.  |  Overall Experience 
Rating:
1.0

Moved in on the first of September and moved out the 30th of November but was still billed for December even though I moved out before my stuff was even in there for a day. When I asked if I could be refunded I was told no. They even told me that they lacked the technical capabilities to refund a card which is a flat out lie. Be careful renting a space here. In fact, just rent somewhere else where ethical business practices are followed.

Jacob L.  |  Overall Experience 
Rating:
5.0

The manager was great to work with!

Kelly C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lyle H. 
Rating:
5.0

I still have my smaller space with you. Thank you!!!

HOPE G.  |  Overall Experience 
Rating:
3.0

There is minimal parking space for customers' cars or for returning trucks.

Norman S. 
Rating:
5.0

She was super nice to us she has a perfect costumer service ♥️♥️♥️ She deserves a raise $$$ Provo stores is just the best are first tiene renting with you guys and we hade the best experience,,,, Orem store there workers are super rude and don't care on helping there costumers ,,, I hade a really bad experience at orem location the one by 1600 n ,, with the black guy super rude

DANIEL V. 
Rating:
5.0

Customer did not leave a comment.

MARLON B. 
Rating:
5.0

The staff were knowledgeable, helpful & friendly.

JANIS W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DENNIS B. 
Rating:
1.0

I didn't want insurance on my rental. I originally tried doing everything contactless online but for some reason I did the reservation just fine at home, but had issues accessing it once I showed up the the Uhual location to pick up the keys. We were greeted by Destinee Murphy outside who said she could just help us, which I appreciated. After reviewing my bill after we dropped the truck off, I noticed that I was charged for CDW coverage for $10. I was never asked about this by her or anyone in person before we rented our truck. I did have this option online, but denied adding this coverage. If this is the insurance that I had originally selected online that I didn't want - then I would expect a refund for it. Poor experience - don't charge your customers for some additional service with out asking them if they want it first.

HAL N. 
Rating:
5.0

Great staff.

John S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

julia c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DERK P. 
Rating:
5.0

Sydney was an exceptional individual to work with. Got my storage shed assigned and when it turned out that the shed had a lock on it (for some reason) she got it taken care of lickety-split. The decision to make her manager was well-advised.

Brandon R.  |  First Impressions 
Rating:
5.0

We had a fantastic clerk helping us out today! She was super helpful and had a great attitude! Very good experience overall:)

KEITH D. 
Rating:
5.0

Thank you for your help

Maria H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JON M.  |  First Impressions 
Rating:
1.0

Horrible. Nobody told us that a trailer was stolen while ours was there. Our padlock was cut off and left on the ground. Our doors to our trailer were left open during rainstorms and still no one told us that it had been messed with.

EMILEE JOYCE M.  |  Overall Experience 
Rating:
1.0

The customer service was lacking. The quoted price didn't account for hidden fees and the advertised price is misleading.

DANIEL L. 
Rating:
4.0

Customer did not leave a comment.

KARA J. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Ryder W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

juan P. 
Rating:
4.0

Customer did not leave a comment.

Jeremy B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PHILLIP H. 
Rating:
2.0

I paid extra to have a furniture dolly, and I asked the person working to double check that it was in the truck. They said they did, but when I arrived at the place I was moving, there was no furniture dolly but I still got charged for it.

BRITTAN W. 
Rating:
5.0

Super easy process to rent a unit and very easy to cancel once finished with it

Clark P.  |  Overall Experience 
Rating:
5.0

Excellent service as always. Sydney is a great manager. Always friendly, helpful and accommodating!

JOY M. 
Rating:
3.0

I had been a long time customer that went thru many different associates there I had inquired on cost for an RV spot and had no problem with it Yet when I ask for a spot for an RV I'm told it must be registered , licensed and insured which was never part of the vehicle storage requirements I know that hardly any if any at all of the vehicles out back are licenced So I cleaned out my unit and found a cheaper place for storing my RV which I will use as my unit for now Doubt I will be back again any time in the future 5 to 7 managers come and gone in my time there and I get treated like a bulb off the streets No thanks

Robert J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher S.  |  Overall Experience 
Rating:
4.0

I didn’t like that I had to get out of the car to swipe the code for the gate to open I was hoping to punch a coat without getting out of the car and the gate was open then I find out I had to buy a $50 remote. Other places you just punch a code and get in so that was a negative for me thank you

Bru n.  |  First Impressions 
Rating:
5.0

All staff and manager were always friendly and helpful.

Joe M.  |  Overall Experience 
Rating:
2.0

The whole process was a pain. The location we got the empty Ubox from did not provide a cover to the Ubox. Since it was raining we were really worried our items would get wet. We ended up having to use our own tarp to cover the box until we delivered the fully packed box back to Uhaul. Next, the Ubox was a week late to arrive after shipping. U-haul claims they will refund you $50/day if the shipment is late but they are dragging their feet on this (of course) and I can't seems to get ahold of anyone in customer service since the wait is always over an hour on the phone. Last, when I went to pick up my Ubox after it had been shipped, the workers had put my single Ubox on a double trailer which was too heavy for my car to tow even though I specifically told Uhaul what car I was going to use to to tow with. They were going to make me rent one of their trucks but I luckily found a friend with a truck I could use. And then after all the things Uhaul has done to make the Ubox late to arrive, they tried to charge me for a second month of rent on the Ubox even though it was their fault the shipping was late! In summary, U-haul is unorganized, poorly managed, and an all-around pain to work with. It's a miracle our stuff arrived without damage.

Morgan R. 
Rating:
4.0

Customer did not leave a comment.

Nathan E.  |  Overall Experience 
Rating:
5.0

One staff member only for most of the time I was there. It worked out but.it was nicer when there were two people in there helping me and other customers

DOLLY W. 
Rating:
4.0

Customer did not leave a comment.

DENTON J C.  |  Overall Experience 
Rating:
5.0

Easy Pick-up

Joseph A. 
Rating:
4.0

Customer did not leave a comment.

AMANDA B. 
Rating:
3.0

I was Not Told about a three day grace period when I checked in . This month I was 6 days late and got a 10 dollar fine . I can see being a week or more late . But 6 days is just plain greedy . I tried to set up automatic payments when we checked in and they couldn’t do it . And told me to come back and do it later. The workers there are NOT well trained or professional. If you have no other option, go here . Otherwise , keep looking……

Penelope B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Wayne H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kellie E. 
Rating:
5.0

Customer did not leave a comment.

SCOTT B. 
Rating:
5.0

Customer did not leave a comment.

Jeremy B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Summer H. 
Rating:
5.0

Customer did not leave a comment.

Alex A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Alisa M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brianna B.  |  Overall Experience 
Rating:
5.0

Such great employees

JACQUELINE S. 
Rating:
5.0

Customer did not leave a comment.

JARED W. 
Rating:
4.0

Customer did not leave a comment.

Jared N.  |  First Impressions 
Rating:
5.0

Clean units with helpful and kind staff.

ROWLAND L.  |  Overall Experience 
Rating:
5.0

Everyone at the Provo office was very helpful.

Anthony C.  |  Overall Experience 
Rating:
5.0

It is a bit more expensive than other places but with a more secure feeling which made it worth it.

Evan K.  |  Overall Experience 
Rating:
3.0

The experience would have been excellent, except there was no one in the office when we arrived. The doors were open, but no one was at the desk we had to wait for about ten minutes. No apology.

DAVID P. 
Rating:
5.0

This U-Haul location is amazing! I appreciated the assistance that Destinee and Sydney provided me; they were very understanding and friendly. I highly recommend this location, especially if looking for storage.

DYLAN S. 
Rating:
5.0

Customer did not leave a comment.

GWEN W. 
Rating:
5.0

Customer did not leave a comment.

Seunguk H. 
Rating:
5.0

Customer did not leave a comment.

Clark P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gino B. 
Rating:
4.0

Customer did not leave a comment.

KARL M. 
Rating:
5.0

The staff here was AMAZING. I loved being able to work with them.

SETH R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN T. 
Rating:
5.0

Easy to get and I was able to return the same day paid 75 for 4:30-6:30 pm

WILSON M. 
Rating:
5.0

Customer did not leave a comment.

TREVOR SCOTT H. 
Rating:
5.0

Customer did not leave a comment.

Sierra M.  |  Overall Experience 
Rating:
3.0

Parking and pickup situation was a little tight

Michael M. 
Rating:
1.0

Ridiculous. We made a reservation for a 10x20 2 weeks ago. We came from out of state yesterday with all our stuff. I called 2 times in the morning confirming our reservation and asking a few questions. My parents went to get the unit for us as we were getting in town after office hours. When they got there they were told all that was available was a 10x15. Makes so sense since we confirmed a reservation for a 10x20. No one at any point told us “you have a reservation, but not an actual reservation” we asked for another smaller unit to compensate but there was nothing else available. You’re “reservation” system is a joke, we felt completely screwed over. We had to scramble and find other locations to store things. We also had to spend about 45 more minutes unloading to fit as much as we could. A mess.

James W.  |  First Impressions 
Rating:
5.0

The picture-taking part on the mobile app froze up when I tried to capture the odometer after my trip. I tried calling customer support, which put me on endless hold until I found out how to take picture through the website on mobile (which somehow works when the app doesn't). The people at this lication were great, but your mobile app needs work.

SIMON S. 
Rating:
5.0

Excellent service as always!

Joy M. 
Rating:
1.0

I rented my moving van at 12:19pm on 08-02-2021. I paid for two days of rental and two days worth of insurance. I was told that if I turned it in in 1 day instead of keeping it for two days that there would be some daily credit refunded. My appointment to unload on 08-03-21 was at 9 am. It took longer than anticipated but I was able to finish unloading the truck at 11:45. I hurried to the uhaul drop off location on state street. I turned in the keys to the guy working the counter at 12:14 pm. 5 minutes before the first 24 hours was up. After leaving the location my wife encouraged me to call the office and make sure that they were aware of my less than 24 hr rental. The call to the local office was transferred to corporate where I was told that the call was expected to be answered in 43 minutes. Not the local offices fault but still annoying. I know the discount is only 35-50 dollars. I know I should have made the guy behind the counter aware of my time. But I assumed he would inpput my correct arrival time into the uhaul system. When I received the final bill it said the vehicle check in time was after 5 pm. Not the accurate 12:14 arrival time. For a 35-50 dollar discount I am not willing to wait 43 minutes on hold. It is what it is. Sorry for the 1 star rating. I already feel bad about it. But the truth is the truth

Brent O. 
Rating:
5.0

Customer did not leave a comment.

Cathy W.  |  Overall Experience 
Rating:
5.0

Customer service was amazing. Phenomenal!!

RICHARD P. 
Rating:
5.0

Customer did not leave a comment.

Alecia H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian P.  |  Overall Experience 
Rating:
4.0

I wish the rates were lower.

TREYDEN D. 
Rating:
5.0

Customer did not leave a comment.

JOHN K.  |  Overall Experience 
Rating:
5.0

Absolutely Amazing staff very friendly and very helpful.

LESLIE M. 
Rating:
5.0

Customer did not leave a comment.

Hughey H. 
Rating:
5.0

Nothing really. Maybe an audio upgrade? (Just joking)

CLIFF R. 
Rating:
4.0

Customer did not leave a comment.

Brian C.  |  First Impressions 
Rating:
5.0

I have used U-Haul services for more than 15 years and I have always received excellent service!

Isidro G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Deanne R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kathryn C. 
Rating:
4.0

Good experience overall Just wish they did a little more dusting and sweeping near the units

LORINDA F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

Cory H.  |  First Impressions 
Rating:
5.0

I'm loving your new management you have a great crew there. And thank you for their service it was top of the line.

JONATHAN J. 
Rating:
5.0

Worked out really well

James K. 
Rating:
5.0

Customer did not leave a comment.

Ben P.  |  Overall Experience 
Rating:
5.0

I was helped by Sydney, she was very friendly and helpful! I'd highly recommend this place!

John H.  |  First Impressions 
Rating:
5.0

I am happy with Uhaul.

CLAUDIA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KIRK W. 
Rating:
5.0

Customer did not leave a comment.

Ryan J.  |  Overall Experience 
Rating:
3.0

Even though it wasn't busy the clerk didn't really seem to want to help

Karl G. 
Rating:
5.0

Customer did not leave a comment.

APENISA T. 
Rating:
5.0

really appreciated the woman who helped us. she was kind, personable, and super helpful. really appreciate her fast efficient and thorough service.

ETADOMINICK I. 
Rating:
5.0

Sydney the manager was great!

Ricardo M.  |  Overall Experience 
Rating:
5.0

Everything was great

JOYCE K. 
Rating:
4.0

When your told that they would credit back the mileage that you did not use make sure that happens.

Terry J. 
Rating:
5.0

Customer did not leave a comment.

STEVEN H. 
Rating:
3.0

way much more expensive than I thought

LINGZHONG W. 
Rating:
5.0

Everything is fine.

Amir K. 
Rating:
5.0

Customer did not leave a comment.

Andy V. 
Rating:
5.0

Customer did not leave a comment.

HENRY G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JARED W. 
Rating:
4.0

Customer did not leave a comment.

Jose G. 
Rating:
4.0

Customer did not leave a comment.

Anthony P.  |  First Impressions 
Rating:
4.0

Great storage facility. Good hours to keep the facility safe and still accommodate folks that need in after hours!

ShaVonne T.  |  Overall Experience 
Rating:
5.0

U-Haul Corporate seems to have a LOT of IT systems issues. Online ordering, mobile pickup, mobile turn-in all failed during the period 22-24 may 2021; in-store POS system failed 22 May (but skilled store manager found a clever workaround to allow sale)

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Ryan J.  |  First Impressions 
Rating:
5.0

Sydney and the kid that helped me check out were both great!

SEAN B. 
Rating:
5.0

The manager Sydney Brooks was excellent!

Ricardo M.  |  First Impressions 
Rating:
5.0

No complaints. This UHaul storage facility was great to work with, responsive and convenient.

Camden L.  |  Overall Experience 
Rating:
4.0

Only one person was there. Had to wait a long time to get help. But he was super nice. There are rugs covering cracks in the floor. There is a pretty big difference on either side of the crack. I almost fell and twisted my ankle due to the crack. The flooring should be addressed.

AMANDA H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Evan K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Colton F.  |  Online Move In 
Rating:
4.0

I don’t need a daily email asking me to do the survey without anyway to unsubscribe.

KEVIN T.  |  First Impressions 
Rating:
5.0

Sydney was helpful and friendly.

Jeremy Z.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Spencer L.  |  First Impressions 
Rating:
5.0

Hakeem was wonderful to work with us. Great personality and very helpful.

Joe M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sal G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charity P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fergus H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Candace H.  |  First Impressions 
Rating:
2.0

I was given a smaller sized locker than I reserved online which was frustrating. I needed to get that switched because there was no way my stuff would fit into the smaller locker. The person working there was able to switch it without any problems but I am not sure why I wasn’t just given what I reserved. When I made the reservation online it said that I was eligible for the first month free for using uhaul previously. When I checked in at the office the person said that he couldn’t see that discount and that I needed to pay for the first month. Again frustrating because what I was told online making the reservation was different than what I was told in person in the office.

Coy J.  |  First Impressions 
Rating:
5.0

Very helpful and respectful

deborah a.  |  Overall Experience 
Rating:
5.0

Staff has always been great with me, never had an issue. Hope to use them again soon!

Jenifer O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Y.  |  Overall Experience 
Rating:
5.0

Maggi is amazing, very helpful and accommodating in our time of need! The storage unit she offered us helped make the transition of our move here to Utah much easier! She is a great asset to your company!

Mike G.  |  Overall Experience 
Rating:
4.0

Too many rate increases consecutively

G. Richard J.  |  Overall Experience 
Rating:
5.0

Friendly staff....they were the best and always willing to go the extra mile.

Brett W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bradford J.  |  Overall Experience 
Rating:
5.0

Could someone please call me at 916-241-5515 to discuss an issue? I have called but wait on hold for an hour at a time! Thanks Michael Green

Mike G.  |  First Impressions 
Rating:
5.0

Maggi was incredible, took great care of us! Loved our experience

Jaden R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christian O.  |  First Impressions 
Rating:
5.0

Convenient location and helpful staff! Thank you!

Karen H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dannielle G.  |  First Impressions 
Rating:
4.0

Indoor storage place smelled bad...

Collin H.  |  Overall Experience 
Rating:
4.0

All went well. I would have liked more light or for the motion light to stay on longer.

Leticia C.  |  Overall Experience 
Rating:
4.0

There was no lighting in the storage unit. Lighting in the area outside the unit was very minimal. We had leakage from the roof of the unit that caused damage. You credited a month of payment (thank you), but it didn't fully compensate for the damage. This unit (L781) has a big problem with roll-up door. You have to try and push it up to just the right height to make it stay open. Staff has always been very professional, very helpful and courteous.

David K.  |  Overall Experience 
Rating:
4.0

No lock in the unit. Staff was helpful though. I would like to mention that when looking for your number online, it was a bit of a challenge. I had to find your number to call the desk for a lock and it was a pain trying to find the correct storage unit online even though I was standing right there in the very place I needed the number for. On one sign it says Lockbox (which I looked up online and couldn't locate) and on the other it is U-Haul. Confusing.

Laurie L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CHARLES S.  |  Overall Experience 
Rating:
5.0

The manager was very helpful and flexible while we figured out how mush space we needed for all of our stuff!

Stacy C.  |  First Impressions 
Rating:
5.0

Maggi was helpful, friendly and a pleasure to work with. This was a very positive rental experience and I would recommend this U-Haul site highly.

Richard S.  |  Overall Experience 
Rating:
5.0

The manager was so kind along with every staff member I interacted with. Moving is extremely stressful, and everyone working here made it much more seamless. Thank you all!

amanda m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katelyn S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ALLYSON H.  |  Overall Experience 
Rating:
5.0

This location has always been very helpful and responsive. We have used them multiple times over the years.

McCaela M.  |  Overall Experience 
Rating:
5.0

Thanks for a great storage experience!

STEVE C.  |  Overall Experience 
Rating:
5.0

Have stored my business and personal items here for years. Downsizing home and giving adult kids all their ‘stuff’ so don’t need anymore. Highly recommend.

. I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

emmanuel i.  |  Overall Experience 
Rating:
5.0

Maggi was super helpful and made the move-in process really smooth.

Jacomb A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROWLAND L.  |  Overall Experience 
Rating:
2.0

After taking my stuff out of the unit, I had to wash and clean everything I stored over the summer because my belongings smelled like cat liter and cigarette smoke. I was not happy about this and will not be storing my stuff here in the future or recommending this place to friends.

Ally F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

crystal a.  |  Overall Experience 
Rating:
5.0

I have been an occupant of 5 units since 2011 at Provo River Uhaul. During this period of time I’ve always been respected as a customer and the staff have been excellent. That said, I want to point out the manager for the last several years (Maggie) has been a standout in all of my associations with Uhaul in all of my travels. She somehow always has a cheerful disposition even under the stressful operations. As I recall she had little to no experience when she started but quickly picked up all the necessary skills in management and leadership and I think has has a loyal following their but at least from my perspective.

GREGORY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tony S.  |  Overall Experience 
Rating:
5.0

Great service!

Dominique D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica t.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ron B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kathyrn H.  |  Overall Experience 
Rating:
5.0

Slightly too expensive. But it's the only show in town that has convenience and climate control.

Randy W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica t.  |  First Impressions 
Rating:
3.0

It was a good location and the staff were friendly. I just didn't find the hours the most beneficial for my schedule. Additionally the storage unit, while in a hallway, was never lit properly and the light in the hallway would only remain on for a few seconds. Also I was amazed at how dirty it got for being at the end of the hallway. I felt the prices continued to rise and it didn't benefit the cost of staying. I had been there many years 15+ but just felt it was time to move on. Again, the staff was friendly and always helpful but just decided to move.

DAVID Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aubrey H.  |  Online Move In 
Rating:
5.0

Everyone was really easy to work with. I really thought you guys would be huge jerks, honestly. I was worried ending my storage lease would be a huge issue, but it wasn’t. Thanks!

RENEE C.  |  Overall Experience 
Rating:
5.0

The General Manager at the Provo River Uhaul was very nice and helpful. She exemplified good customer service and passion for being the best oneself can be.

Collin H.  |  First Impressions 
Rating:
5.0

Very accommodating friendly staff

Ed L.  |  Overall Experience 
Rating:
5.0

Staff was helpful!

Brian P.  |  First Impressions 
Rating:
5.0

The management team and the employees are all great

ryan j.  |  Overall Experience 
Rating:
3.0

The price of our storage unit kept increasing most every year; price increased way faster than the rate of inflation. It felt a bit abusive.

PHIL S.  |  Overall Experience 
Rating:
4.0

Maggie is a great manager,

Privacy R.  |  First Impressions 
Rating:
4.0

I am very Satisfied with overall employee customer Service at Colombia Lane location Provo, Utah. I wish it would of been open till midnight so I could of done my moving most of that first night due to helpers working late. Now its going to have to be a two to three day project. Also the unit is small for the extreme high price. I only went for the month free. Thank you.

Jennifer F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

stuart p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Austin W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ALLYSON H.  |  First Impressions 
Rating:
2.0

The 5×5×8 foot unit they gave us was only really 5×3.5×10 foot. Not even close to what they said. They are liars

Conner H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Scott B.  |  Overall Experience 
Rating:
5.0

My experience with U-Haul storage was exceptional due to a woman named Maggi. Maggi was so kind and helpful since the day I moved in, she helped in so many ways. She represents the company ina very impressive way. Very impressive professional. Thank you.

Tracie L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alex Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yi-Ping C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hannah K.  |  Overall Experience 
Rating:
5.0

Maggie was terrific and helped with three storage units before and after we moved. I can't say enough about how helpful and accommodating she was to us. Thank You!

ROBERT S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RICHARD S.  |  Overall Experience 
Rating:
5.0

Great services helpful staff.

Brent M.  |  First Impressions 
Rating:
4.0

The location couldn’t be more easy to access for me, the staff was always friendly and helpful. The price was reasonable for what I needed, for the time that I needed it for.

Ray k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey J G.  |  Overall Experience 
Rating:
5.0

I love you guys. Thank you for excellent service Maddie!

Cathy M.  |  Overall Experience 
Rating:
5.0

Maggi is the best!

spencer c.  |  Overall Experience 
Rating:
5.0

Very friendly employees. The store manager Maggy is exceptional, she is very professional and friendly. I totally use your services again. Thank you, Gladys Aguirre Starling

Gladys S.  |  Overall Experience 
Rating:
5.0

Will use again on next move, for sure.

Judith T.  |  Overall Experience 
Rating:
5.0

Great experience

Jonnette G.  |  Overall Experience 
Rating:
5.0

Thank you for being available and helpful when we needed a storage unit.

Tanya H.  |  Overall Experience 
Rating:
5.0

First rate experience. Thank you.

David S.  |  Overall Experience 
Rating:
5.0

Ian - if I recall his name correctly -- was exceedingly helpful and friendly. I am very appreciative.

Ralph H.  |  First Impressions 
Rating:
5.0

It has been a wonderful expesrience. I will need to rent space for my next move next summer, and I will definitely use this facility. Thank you. PS - Your staff is very nice.

David S.  |  First Impressions 
Rating:
5.0

Excellent customer service! You took the stress away. Happy Thanksgiving!

Cathy M.  |  First Impressions 
Rating:
5.0

You guys are awesome

Marc D.  |  Overall Experience 
Rating:
5.0

New management is awesome. Maggie is the most helpful U-Haul Manager/employee I’ve ever worked with. I appreciate the outstanding customer service.

Jaron H.  |  Overall Experience 
Rating:
4.0

Friendly service and average facilities. The facility appeared secure but it was not well lit.

Susan Y.  |  Overall Experience 
Rating:
1.0

I was displeased with the “corporate policy”, as it was told to me by an employee, of charging me for a full month’s rent, when in fact, I only needed the space for 3 days in the last month I rented.

Bruce H.  |  Overall Experience 
Rating:
3.0

The guy that helped me rent the storage unit the first day seemed like he was having a rough day. He was cursing, swearing, and even threw a small tantrum at the card reader when I purchased my unit.

sean m.  |  Overall Experience 
Rating:
5.0

👍

Micheal F.  |  Overall Experience 
Rating:
5.0

Thanks for all your help! You made moving so much better 😅

Ashley M.  |  Overall Experience 
Rating:
5.0

Had no problems in access.

Dee O.  |  Overall Experience 
Rating:
5.0

The staff was friendly and helpful. The unit had plenty of room and was clean. I loved having access to the carts to help move my stuff in and out.

Mary B.  |  Overall Experience 
Rating:
5.0

Thank-you

Robert H.  |  Overall Experience 
Rating:
5.0

We stored some things temporarily because there was a delay between moving out of one apartment and moving into another one. It was a great convenience for us and worked out really well.

George A.  |  Overall Experience 
Rating:
4.0

The open air lots don’t seem as secure

andrea v.  |  Overall Experience 
Rating:
4.0

The workers there were very nice and easy to talk to. I think the parking lot could use some work

Holly G.  |  Overall Experience 
Rating:
5.0

Everything was easy and the staff nice!

Patrick M.  |  Overall Experience 
Rating:
1.0

I had things stolen from my unit, your staff seemed like a bunch of drug addicts, in fact one told me he only worked that job for ten dollars an hour to buy his weed! I have plenty more complaints

ANDREW P.  |  Overall Experience 
Rating:
5.0

Wonderful costumer service!

Christiane J.  |  Overall Experience 
Rating:
5.0

Everything was fine - a bit expensive from my perspective, but fine. Just didn't need the service any more

Frederic C.  |  Overall Experience 
Rating:
5.0

Manager is amazing!

Sean B.  |  Overall Experience 
Rating:
4.0

I was treated so good. Great rates. Awesome service. I would definitely recommend to friends

Renne B.  |  First Impressions 
Rating:
4.0

The only problem we had with the storage unit is that the lighting fixtures did not remain on when we pushed the button and the sensors on it were faulty, causing it to be dark. It was great though!

Mary R.  |  Overall Experience 
Rating:
5.0

I can't speak highly enough of management (Maggie). Excellent service. They helped us figure out any hiccups along the way and we're very kind. Fulfilled all of our needs.

Adam T.  |  Overall Experience 
Rating:
5.0

Very friendly and easy location

Ray k.  |  First Impressions 
Rating:
5.0

Very respectful excellent customer service I I've this a five star rating

corina G.  |  First Impressions 
Rating:
5.0

Good job Maggie and Staff! Keep up the good work.

JAKE M.  |  Overall Experience 
Rating:
5.0

It was a great experience. Will be coming back

Carlos V.  |  Overall Experience 
Rating:
5.0

The people are really nice and helpful

Adela R.  |  First Impressions 
Rating:
5.0

The entire staff was amazing and helpful! We will definitely be coming back if we are ever in need of a storage unit or truck rental! Everything was well taken care of and we’ll recommend to everyone!

Rogelio G.  |  Overall Experience 
Rating:
5.0

The Provo River Uhaul Storage staff were more than friendly and helpful to me. I would characterize them as thoughtful and kind as well, even while quite busy taking care of others, too.

James O.  |  Overall Experience 
Rating:
4.0

Thank you!

KAMI K.  |  Overall Experience 
Rating:
5.0

Outstanding customer service! Very helpful and pleasant. The manager, Maggi, even wrote me on her day off in order to ensure I was able to get settled into my unit. Who does that? Great job!

Sean B.  |  First Impressions 
Rating:
5.0

I had a storage unit here for about 4 years. Everything was in good repair and you could see that they were regularly maintaining the units to keep them in good condition. Friendly staff. A++

REBECCA B.  |  Overall Experience 
Rating:
4.0

Had to delay truck return by 2 days and was met with only understanding and professionalism. Office crew went above and beyond to accommodate our needs and re-assure the next renter.

Heidi T.  |  First Impressions 
Rating:
5.0

Fast, friendly and helpful.

David B.  |  First Impressions 
Rating:
5.0

The only thing is that they only have one parking stall available when they have all the trucks in. The lady said we could park in the handicap. Which is ok , unless a cop drives by and sees.

MELVIN C.  |  Overall Experience 
Rating:
3.0

The staff member on duty was helpful, but he hadn’t been trained adequately and had only been on the job for a week. He was left by himself, and when he called the manager for help she was unhelpful.

Jennifer K.  |  Overall Experience 
Rating:
1.0

Uhaul's policy of charging a full month's fees for an outdoor parking space, rather than pro-rating by the number of days (since I will only use 3 extra days) has ensured the loss of a future customer

Bruce H.  |  First Impressions 
Rating:
5.0

Ashlie was fun and so patient and helpful. She was also very reassuring.

andrea v.  |  First Impressions 
Rating:
5.0

Ashley is very patient and really good at customer service when she wasn’t feeling too good. She had recently got her tooth removed and was under tremendous amount of pain, yet she was patient.

Princess E.  |  First Impressions 
Rating:
1.0

After giving more than three weeks notice that I would be moving due to theft, I was still charged rent for a full month even after my unit was cleaned out by the move out date.

BRENT B.  |  Overall Experience 
Rating:
5.0

Ashlie is a wonderful manager and I appreciate her willingness to work with me on getting a storage unit! Your locations need more managers like her!

Rebecca M.  |  Overall Experience 
Rating:
5.0

Site was well maintained and staff was helpful and easy to work with.

Keave V.  |  Overall Experience 
Rating:
5.0

You're the best!!!

CESAR M.  |  Overall Experience 
Rating:
5.0

None

mj h.  |  Overall Experience 
Rating:
5.0

This was the 1st time I have used Uhaul in years and was extremely impressed with the company and its professionalism. Well done. Your staff did an excellent job.

Edward E.  |  Overall Experience 
Rating:
5.0

Wonderful, polite, knowledgeable, I will always come to this location.

Rebecca M.  |  First Impressions 
Rating:
5.0

Looking forward to coming back soon, thanks for everything!

DARRIN S.  |  Overall Experience 
Rating:
5.0

Very good. Thank you..

George T.  |  Overall Experience 
Rating:
5.0

Very good service

George T.  |  Reservation 
Rating:
2.0

No partial months. Missed move out by 1 day and had to pay for the full month

Jed C.  |  Overall Experience 
Rating:
5.0

Had a great experience renting. You staff only one person at this location at a time. She needs relief coverage and help w/ office/phone coverage while out on property. Given impossible task to her

ANNA I.  |  Overall Experience 
Rating:
5.0

This is a great storage facility. It's cheaper than some other ones we looked at for the same service and security. We felt that our stuff was safe here. Would definitely recommend.

Kevin A.  |  Overall Experience 
Rating:
5.0

I would like to thank U-HAUL, that my stuff was kept safe and I did not notice any evidence, of thieves trying to break in.

WILLIAM E.  |  Overall Experience 
Rating:
4.0

Check-In was excellent, the Bulldog site had to refer me, b/c they didn’t have a unit for me. I had drove over and checked in < 30 min. Check out was quick and easy too. Auto-pay continued...watch it.

Spencer R.  |  Overall Experience 
Rating:
5.0

The staff was always friendly and helpful. They really take care of third customers. Only thing we didn't like was the two keypad system for the climate control storage, but still 5 stars.

BRITNEY M.  |  Overall Experience 
Rating:
2.0

I was told by someone in SLC, at the 3900 So. Main St store that they delivered anywhere. But when I was ready to have my furniture delivered to my new home I was told, they dont't deliver to the

MIKE E.  |  Overall Experience 
Rating:
5.0

We hope to secure a rental again next summer

Holly G.  |  Overall Experience 
Rating:
2.0

I bought a lock from your office and the 2nd time I tried opening it, my key broke off! I had only owned the $9.99 lock for a few weeks and you wouldn't give me a refund. Not happy with the service.

Bryson T.  |  Overall Experience 
Rating:
1.0

Tried to move in late at night. Found out 24 hour access only available if you paid for it. Didn’t say that on the big 24 hour signs. Horrible website couldn’t pay online. Will never rent another unit

Ariane S.  |  Overall Experience 
Rating:
1.0

I will not return. Horrible service. The manager told me multiple times she would refund me for an issue and never did. They were incompetent and unhelpful. I could not wait to leave. Not worth it.

Rebecca W.  |  Overall Experience 
Rating:
5.0

We rented 2 units to store our household items in until we we could get into our new house. The manager was always friendly and helpful as we entered and left the facility.

Michael K.  |  Overall Experience 
Rating:
5.0

Amazing service, this was my first time using a storage and I will definitely be Comming back to use you guys!

carmen g.  |  Overall Experience 
Rating:
3.0

I paid for all of June but took all my stuff out June 3rd, I just wish I could get my money back instead of being told I couldn't, I really needed that money

kailey b.  |  Overall Experience 
Rating:
5.0

Very good experience.

Viviane S.  |  Overall Experience 
Rating:
4.0

U-Haul customer representatives on the phone tell a very different story than the one you hear in the store. However the manager and her team were great at providing good customer service. Call direct

Michael H.  |  Overall Experience 
Rating:
4.0

I did have one issue closing out my rental where I had arranged to end my rental period but someone didn't follow through and I was charged. It's resolved and I was refunded by it was frustrating.

Matt D.  |  Overall Experience 
Rating:
5.0

No problems. Got exactly what we needed with great service.

CALLEY K.  |  Overall Experience 
Rating:
5.0

This was the best storage facility that I have EVER rented from!! The staff was the most helpful and the manager had the most positive attitude ! She had the facility in perfect order and knew what sh

Anita L.  |  Overall Experience 
Rating:
5.0

The staff is super helpful and patient. Thanks for making oour storage and move out so easy!

ALOE C.  |  Overall Experience 
No reviews have been submitted for this location.

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