Customer Reviews for U-Haul Moving & Storage of Pueblo

3214 reviews

4030 Carruth Ct   Pueblo, CO 81008
(1-25 to Exit 102 head East Right on Dillion Dr Right on Carruth Ct)

(719) 546-1826

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(719) 546-1826

4030 Carruth Ct
Pueblo, CO 81008
(1-25 to Exit 102 head East Right on Dillion Dr Right on Carruth Ct)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

MATTHEW P. 
Rating:
5.0

We were very happy with the Van and the workers who helped us

JANICE W. 
Rating:
5.0

Please with everything.

Jennifer P. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

MELANIE M. 
Rating:
5.0

Customer did not leave a comment.

Peter B. 
Rating:
5.0

Customer did not leave a comment.

ANNA A. 
Rating:
5.0

Customer did not leave a comment.

GIDEON B. 
Rating:
5.0

Customer did not leave a comment.

Luis R. 
Rating:
5.0

Fast and efficient was amazed at a little time and took

Margaret P. 
Rating:
5.0

Thank you for all your help.

Katherine M. 
Rating:
5.0

Customer did not leave a comment.

Travis J. 
Rating:
5.0

Thanks uhual! Quick and painless!

Vincent H.  |  Online Move In 
Rating:
5.0

The truck started running bad, tranny was slipping close to the end of the second day. Overall this was a good move.

Sherrie E. 
Rating:
5.0

Great job!

Edward S. 
Rating:
4.0

Nothing to improve. The gentleman at this location are always very nice. :)

Toni S. 
Rating:
2.0

I was treated like a second class citizen. The staff except one acted like it was a chore to take their time with me. And some of the staff would tell me something and then do the opposite and tell me to bad. Won't give 5 stars to that franchise.

Sharon A.  |  Overall Experience 
Rating:
4.0

I had forgotten to take a broom to the site where I unloaded my stuff so I asked to borrow one when I got to the Uhaul store. She said not to worry about it, she'd take care of it for me. Above and beyond!

DEANNA H. 
Rating:
5.0

Customer did not leave a comment.

pat M. 
Rating:
5.0

I will be renting from this location at the end of the month. I love you guys! Thanks

Michelle B. 
Rating:
5.0

Wonderful, rented multiple trailers from this location, the service is great.

David C. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Barbara G. 
Rating:
5.0

I need to change the address and the name on the account they have it messed up and it needs to get fixed thank you please call me at 719-778-4594 so we can get the account straight thank you

Leann M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald D. 
Rating:
4.0

Customer did not leave a comment.

Jeremy R. 
Rating:
5.0

Customer did not leave a comment.

Savannah S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
1.0

One of my pods looked like it had been dumped upside down. Totes completely crushed and open with my belongings strung out and broken. My wood furniture was marred up and some even broken. Will not use again

Amy L. 
Rating:
5.0

Customer did not leave a comment.

Wendy T. 
Rating:
3.0

Would not recommend Uhaul after this experience.

Robert C. 
Rating:
5.0

TRUCK WAS CLEAN,READY TO GO,NINA ? WAS GREAT

Gregg H. 
Rating:
5.0

Customer did not leave a comment.

Laura W. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Before I could get in the store the employee came out and greeted me. Quick check of equipment and we were on our way.

CYNTHIA M. 
Rating:
5.0

Return was quick and easy

KORY D. 
Rating:
4.0

Customer did not leave a comment.

Chad K. 
Rating:
4.0

Things were good for me

Manuel L. 
Rating:
5.0

The employees at this location were extremely helpful and provided great customer service in helping me drop off the car dolly.

Steve D. 
Rating:
5.0

Fantastic

Sandor N. 
Rating:
5.0

A heads up that not all the parts were available before the appointment date would be great, but I'm super happy with the service and staff.

Amy B. 
Rating:
5.0

The employees at this location were excellent to deal with. We explained the issues we had with our reservation and they went out of their way to help us. Corporate did not communicate to them that they had changed our drop off location to them. The guys who checked our truck in handled our return in the most professional and Customer Service Accommodating Manner. U-Haul corporate could learn a lot from them!!!

James S. 
Rating:
4.0

Customer did not leave a comment.

JONATHAN P. 
Rating:
5.0

Customer did not leave a comment.

Eugene H. 
Rating:
5.0

Customer did not leave a comment.

Alberta G. 
Rating:
5.0

Customer did not leave a comment.

Cheryle W. 
Rating:
4.0

Change first come first served mantra. Have trailers with no flats.

Douglas C. 
Rating:
3.0

this location was the only one that had the trailer I needed, had to drive too far to pick it up. other locations closer by didn't seem to want to rent the trailers they had for one way rentals.

Jose G. 
Rating:
3.0

I returned the automotive transport at 4:57 pm the door was already locked and I was unable to login to my account to return it through the website, the initial rental of the automotive transport was slow and inconvenient it took about 40 minutes even though I had a reservation for the trailer I understand that you have a responsibility to secure your equipment but the security procedures are having a adverse impact on the rental process

Chaitlynn L. 
Rating:
5.0

Really good service and they were all friendly.. and very helpful

Lawrence T. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN K. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Edward D. 
Rating:
4.0

There are some things you could not improve. People other than UHaul people came on to your property and drilled three holes into the gas tank of the first vehicle I rented, preventing me from going very far. Other things you could improve. The driver's side windshield wiper fell off. On the second vehicle, the steering is scarily vague around the center. It felt as if it was not actually connected to the front wheels. Correspondingly, the second vehicle wandered in the lane quite a bit. Nevertheless, the vehicle came in handy and I was mightily grateful for its help.

Leslie N. 
Rating:
5.0

I had a great experience at this U-Haul location. Staff was very friendly and helpful and both times. when I picked up the trailer and when I returned it.

Rene W. 
Rating:
4.0

keep up the good work

Patrick S. 
Rating:
4.0

They were very kind and helpful.

JONATHAN K. 
Rating:
4.0

Customer did not leave a comment.

Karrie J. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN J. 
Rating:
5.0

The Hispanic gentleman with the long hair was super helpful and friendly. Thank you!!!

Brittany H. 
Rating:
3.0

They should not have charged us for the blanket folding. Otherwise they were fine. Let's hope they actually repair the truck. Another van was towed in at the same time. Service is way behind.

Melinda E. 
Rating:
4.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Bradley A. 
Rating:
5.0

Customer service and installation process was great!

Caitlin H. 
Rating:
5.0

Customer did not leave a comment.

Dennis D. 
Rating:
2.0

Long wait line. Only one agent working the desk. Very slow!

Mark L. 
Rating:
4.0

No lights in storage units would have been helpful..but other than that everything was good

Robert W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAN W.  |  First Impressions 
Rating:
5.0

Thank you for great service.

Tammy D. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

WAYNE D. 
Rating:
5.0

No problems at all with the location. Had some issues using the online truck return on my phone as it is a few years older but we used my husbands phone and it worked out well. The location itself was great and the people were friendly and very helpful!

Jessica S. 
Rating:
5.0

Great Service Thank you for your help

Josue C. 
Rating:
5.0

Customer did not leave a comment.

Marco B. 
Rating:
5.0

Customer did not leave a comment.

Wendy H. 
Rating:
5.0

Treated us very well

Lonny L. 
Rating:
5.0

Customer did not leave a comment.

Jessica A. 
Rating:
1.0

Communicate with your customers-a call to let them know something is going on with their order is an obvious effort that should be made, and if you are going to be dishonest about what is going on at least tell your coworkers so the story is consistent.

John Wendy B. 
Rating:
5.0

The rental pick up was great.

Cheryl T. 
Rating:
4.0

I think this site is very understaffed. The van I rented had a dirty windshield and interior and the "manager" told me to inspect it on my own. I only noticed a few star windshield chips when stopped at a traffic light and have not had luck uploading pictures nor completing my paperwork when I returned the van. Very helpful by phone as the Uhaul app wasnt working, so I will be calling this am to finalize my rental contract. Like Uhaul but times are tough so not really fair to judge.

Anne H. 
Rating:
5.0

Customer did not leave a comment.

Tristan J.  |  First Impressions 
Rating:
5.0

The young man who received us was very nice, professional and helpful. My son even commented on how unusually nice he was, as we haven't been treated that nice previously.

ANDREW I. 
Rating:
4.0

The location was great but trying to get in contact with anyone on the phone took over an hour & then there was not the right size vehicle that was guaranteed available

Steven C. 
Rating:
5.0

On-line website and telephone reservation and confirmation set-up and communication was very poor. Poor confidence in process. Once at check-in/out location and return location, people and process were friendly, on-time, and professional. Invest in your website and phone rep people. A 30+ minute wait on "hold" is very frustrating, especially when you are cut off!

RAYMOND B. 
Rating:
1.0

The agent forced me to swap trucks, which created hardship and extra cost for me. Whatever he set up for the following day's reservation didn't go through, which caused us to call customer service and be on hold an hour. Worst day ever.

SHERYL H. 
Rating:
5.0

Customer did not leave a comment.

William N. 
Rating:
5.0

Customer did not leave a comment.

Donald T. 
Rating:
5.0

Thank you

Jason E. 
Rating:
5.0

Customer did not leave a comment.

Craig B. 
Rating:
5.0

Customer did not leave a comment.

JEAN IRENE W. 
Rating:
4.0

Customer did not leave a comment.

Juan G. 
Rating:
5.0

Quick and easy return of truck and equipment after a long move. Very helpful.

John W. 
Rating:
5.0

Best uhaul store in town. Great staff. Worth waiting in line.

Allison S. 
Rating:
5.0

Wonderful staff! Very professional and very friendly. Equipment was exactly what was needed and from start to finish was minutes!

David O. 
Rating:
5.0

Customer did not leave a comment.

JOE R. 
Rating:
3.0

Customer did not leave a comment.

ASHLEY A. 
Rating:
3.0

When we picked up the UHaul the gentleman working the counter was VERY rude, not a people person at all, and didn't seem he wanted to be there. We didn't get the right equipment, but left with what we were given bc we am we're already late getting going. I know times are rough, but it was not good to get there in a stressed situation and him now make it any better! Now, when we returned the truck, then gentlemen was very nice! Definitely made up for the previous day. So. Thank you to him for making a horrible situation a good one!! We need more people like him!

Jamie O. 
Rating:
5.0

In a day when customer service can be dicey at best,this location had outstanding customer service from the check in to the check out. we will be back!

MICHAEL C. 
Rating:
3.0

Customer did not leave a comment.

Godfrey B. 
Rating:
5.0

None keep up the good work!

Lyone C. 
Rating:
2.0

Don't bother with the outside vendors. Go straight to the uhaul store. The app took half an hour and no one ever helped. If you book something make sure you have a lot of time. Nothing moves fast.

Ray F. 
Rating:
3.0

Didn't include the furniture pads or dolly that I ordered and then didn't take them off my bill. In general, there was a huge disconnect between what your website indicated it would cost me and what it actually cost me, by about $200. Although I reserved the vehicle and trailer by calling UHaul, I was never provided an itemized total billing until I arrived at the location in Pueblo, when much to my surprise it was a lot more expensive. Then my drop off location was changed from New Castle to Rifle and the places where I was supposed to drop it off in Rifle either weren't available for me to drop it off or didn't call me back to let me know if I could drop it off. Finally called Uhaul and got permission to drop it off at the original location in New Castle and the manager there was extremely helpful. A lot to be desired with the ease of this rental and turn in of equipment. Next time I will look at other options.

Godfrey B. 
Rating:
3.0

truck AC broken engine light on

Mark A. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Keep up the excellent job!!!!!

Laurel S. 
Rating:
5.0

awesome service

Jesus B. 
Rating:
5.0

Customer did not leave a comment.

ROSS P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jodi S.  |  First Impressions 
Rating:
5.0

The staff at the Carruth Court address in Pueblo, CO are fabulous. George stood out as they helped above and beyond when we were removing our items from storage. It was very hot, our moving helpers canceled, leaving my 13 year old and I to load in the desert heat and sun. George recognized our plight, and stepped in to help. I was suffering from heat stroke so George gave us a place to rest and plenty of cool water to reduce our symptoms. Everyone employed at this facility is great, however that day, George took the time to help us get finished with our move out.

Venessa G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Linzey D.  |  First Impressions 
Rating:
5.0

They were life savers..the help i was supposed to have wasnt able to come. They were nice enough to help unload ny grandmas china hutch taking extra care to not let the rain get it. I was stressed that i wasnt going to be able ti get stuff unloaded in time but the worker was very calm, told me not to worry they would help me and wasnt upset or rude about my situation..which made things go much better. I would definitely recommend them to anyone. Thank yoh again!

Mycca P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Hannah K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDSAY C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hunter H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Louis G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RIch M.  |  Overall Experience 
Rating:
1.0

Friendly store staff they were amazing best I've come by! If it wasent for that staff I would be blowing up the bad reviews......but overall UHaul was a mess Had to make 3 different truck rentals all at different locations because they would reserve me a vehicle they didn't have available! And than on top of that was overcharged for accessories. I have waited on hold to talk to someone twice for over 50 mins even tho the wait time said 20 mins. I'm furious I tried to cancel my storage and they said their systems were down And than a day later I was charged for the whole next month !!!

Raquel R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline D.  |  Online Move In 
Rating:
5.0

Jonathan and George provided excellent customer service. They were very helpful and kind.

Zaira G.  |  Overall Experience 
Rating:
5.0

You should let your customers know that you don't have access cards and cannot access storage . I drive 3 hrs one evening to get something out my storage. Your web page and notices outside say access cards, access storage till 10pm. I was there at 6pm. You seriously need to address that problem. Otherwise a great place.

Tammy B.  |  Overall Experience 
Rating:
2.0

Your staff at all locations are great. Your phone customer service system is horrible not the people but accessing help from roadside assistance is very disfunctional. I will never use your company again. Even the staff at your store had trouble getting help for me the way your phone system works or should I say doesn't work.

WILLIAM R.  |  Overall Experience 
Rating:
2.0

The main problem I had was with billing. I kept getting emails and letters claiming I was behind in my payments and owed late fees even though I was current and had receipts to prove it. I rarely got staff at the facility on the phone when I called and routinely got directed to a call center that agreed I was paid up according to their records but were never able to stop the continuing threats I received via mail and email.

MARK A.  |  Overall Experience 
Rating:
5.0

Very helpful. Friendly.

Tammy B.  |  First Impressions 
Rating:
5.0

Great service team! Dealing with equipment return and storage needs was a breeze.

Edgar P.  |  First Impressions 
Rating:
5.0

The entire team made my stressful move day, much less stressful because of their great care!

Edgar P.  |  Overall Experience 
Rating:
1.0

Very hard to get hold of, actually impossible. Manager gives away storage you reserved. Corporate communications are also unavailable. Cancelled my reservation before I even moved in. Gave away my reservation! What! Local manager blamed it on Corporate reservation problems. Not my problem. Moving is stressful enough without a national company giving you the run around!! Horrible experience with Pueblo Co location! Josh needs to go as a manager. Also rude when I had to ask my 71 year old mother to go to check on my reservation. The one Josh gave away!!!!

judy S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Joslyn M.  |  Overall Experience 
Rating:
1.0

Local storage gave away my reservations with credit card on file to another person. Staff was very rude and not helpful until I had to contact corporate office.

judy S.  |  First Impressions 
Rating:
5.0

Lighting either in the units or right outside the units would be helpful. We did not have a light and they are dark to find anything. Otherwise great

mary s.  |  Overall Experience 
Rating:
5.0

The gentleman who checked us in was extremely helpful.

Karen N.  |  First Impressions 
No reviews have been submitted for this location.

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