Customer Reviews for U-Haul Moving & Storage of Quail Springs

6,099 reviews

721 W Memorial Rd   Oklahoma City, OK 73114
(Btwn Western & Santa Fe 1/4 mile East of Western)

(405) 751-2525

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(405) 751-2525

721 W Memorial Rd
Oklahoma City, OK 73114
(Btwn Western & Santa Fe 1/4 mile East of Western)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Scott G.  |  First Impressions 
Rating:
5.0

Great customer service

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Larry V. 
Rating:
5.0

Don't change a thing.

PHILLIP S. 
Rating:
5.0

Customer did not leave a comment.

D ANDREA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSHUA F. 
Rating:
5.0

Great customer service. Staff is veer friendly. Definitely recommend!

Tori C.  |  Overall Experience 
Rating:
5.0

Excellent service, great customer care

Ronald H. 
Rating:
5.0

Customer did not leave a comment.

Nicholas K. 
Rating:
4.0

Customer did not leave a comment.

Joseph A. 
Rating:
3.0

Self check-out worked well.

RYAN J. 
Rating:
5.0

Customer did not leave a comment.

ANGELA L. 
Rating:
5.0

Customer did not leave a comment.

JAMES B.  |  First Impressions 
Rating:
3.0

The equipment was clean but not so sure about well maintained. It has clearly been a while since it saw snow exterior love.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Haoyun X. 
Rating:
5.0

Customer did not leave a comment.

Shawn B. 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY M. 
Rating:
4.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

LINDSAY R. 
Rating:
3.0

Training needed

ISAAC R. 
Rating:
5.0

Customer did not leave a comment.

Amber C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DUANIA R. 
Rating:
5.0

Excellent service they were very helpful .....great customer help

DELORES L. 
Rating:
5.0

Danise and Vida are the best. Excellent service !!

roberto W. 
Rating:
5.0

Nothing

EVELINE G. 
Rating:
4.0

Customer did not leave a comment.

KURT R.  |  Overall Experience 
Rating:
3.0

Black man was very nice but the woman in the office was rude and without customer relations skills. On that visit all I needed was 2 boxes but she couldn't help she was too busy! Black man was very helpful and accommodating.

BRANDON B. 
Rating:
5.0

Customer did not leave a comment.

MEGAN J. 
Rating:
4.0

Customer did not leave a comment.

Deanna M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOAN JANELL W. 
Rating:
4.0

The truck seemed to be having a transmission problem.

Deanna M. 
Rating:
5.0

Customer did not leave a comment.

Sydney L. 
Rating:
5.0

Customer did not leave a comment.

Patrick G. 
Rating:
5.0

Customer did not leave a comment.

JEREMIAH S. 
Rating:
5.0

Customer did not leave a comment.

Neil A. 
Rating:
5.0

Customer did not leave a comment.

GANG W. 
Rating:
5.0

This location is excellent. I got professional, courteous service from the counter rep and person who prepared the truck. Every facet of rental was explained, even though I read nearly all of it prior to rental.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
3.0

Upon returning, Vida attempted to charge me around 80 dollars even though I had already paid the correct amount of 40. Also, during pickup and drop off she was very rude and unfriendly. This made it an unpleasant experience and we will not be returning.

AMY R. 
Rating:
5.0

Customer did not leave a comment.

CHARLOTTE D. 
Rating:
5.0

Customer did not leave a comment.

Patrick G. 
Rating:
5.0

Customer did not leave a comment.

Lori S. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

ALIA M. 
Rating:
5.0

Carol took time to show me my new space and to demonstrate how to activate and deactivate the alarm on my unit. Very friendly staff, a pleasure to work with.

Tim M.  |  First Impressions 
Rating:
5.0

Explain that payment is not just twenty nine dollars but has other billing like gas and insurance, etc.

BETTY B. 
Rating:
5.0

Customer did not leave a comment.

Shannon W. 
Rating:
5.0

Customer did not leave a comment.

janet R. 
Rating:
5.0

They were very helpful and professional

Samantha B.  |  First Impressions 
Rating:
5.0

Great service…

JAMES M. 
Rating:
5.0

Very professional and super friendly! They like being able to help you.

Lyndon A. 
Rating:
5.0

We have used this U-Haul location many times and they NEVER disappoint. The employees are well-trained, professional and courteous. Highly recommend!

RUSSELL H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER R. 
Rating:
5.0

The woman who helped me was so nice and professional. I actually went to another location first and the guy there told me they didn't have the trailer I needed but he was very helpful and told me the best way to find one. I have used UHual at several locations but this location is always great.

Donovan D. 
Rating:
5.0

Customer did not leave a comment.

STEVEN A. 
Rating:
5.0

Can was very dirty and every time we started said tire pressure low and check oil

DEBORAH C. 
Rating:
5.0

Customer did not leave a comment.

CAROL MARTIN P. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
4.0

Had problems with the online check in. The online process couldn't detect my location even though location services is activated on my phone. Asked me to scan location bar code by the key box, but an employee told me there wasn't a scan code and I would have to be checked in inside. Other than that, the rental process was fine.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

Meg O.  |  First Impressions 
Rating:
5.0

Excellent customer service. Jumped through hoops to get me my equipment! Equipment was clean and worked well. Will definitely rent here again!

Ray W. 
Rating:
5.0

Very professional ! Friendly and quick to get you in and out. My favorite uhaul and i live 1 hour away.

Bobby L. 
Rating:
5.0

We needed a truck for a local move and to pick up some garage sale finds. The check in and return was very easy and the staff at this location was very helpful. There is a convenient gas station close by and access was easy. Thank you!

JILLCARROLL W. 
Rating:
5.0

this u-haul take of business Thank you

DEAN S. 
Rating:
5.0

Customer did not leave a comment.

SHAYE C. 
Rating:
5.0

Customer did not leave a comment.

ANGELA M. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
2.0

With only 2 employees working the place was busy with customers. It took longer then expected to return the trailer. DON'T RENT ONEWAY IF YOU CAN HELP IT. I have rented many times this year and always have returned the equipment back to the place of rental.

Raymond S. 
Rating:
5.0

Customer did not leave a comment.

London S. 
Rating:
4.0

Customer did not leave a comment.

Tanner G. 
Rating:
5.0

This location was great! Everyone was great nice and very kind.

Raven T. 
Rating:
5.0

Nice Crew

Eveline G.  |  First Impressions 
Rating:
1.0

I showed up 15 min after closing after another U-haul place did not have the truck I reserved. The 2 girls were locking up and walking to their cars. The one girl said."Just follow the instructions on the window to pick up your truck". After about 30 mins of downloading the app and going through the online reservation looking for instructions and codes there were none. I called the help line and got a recording that they will call me back in 55 minutes. After over an hour I was called and spent almost another hour on the phone with this lovely lady that was very helpful trying to get my truck keys. Turns out the location set me up for online check in, but not for afterhours pick up. It took a while for the help line to get that switched because of some kind of technical issue on u-hauls side. Finally got the keys. I flew into town paid for 2 Lyfts to get to a U-haul that had the truck I had reserved, then was sitting in a parking lot with no cover or protection in an area of town I knew nothing about for 2 hours before I was able to get the truck. I was there to pick up some equipment I purchased and it got so late dealing with the truck that the person I was buying it from wanted to wait till the next morning. I had to get a unplanned hotel room on top of everything else. I am not a happy customer and will reflect it on my google review.

Thomas O. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL R. 
Rating:
4.0

I used this facility for over seven years. Fantastic customer service. I would give this a five-star rating if my unit had been accessible after hours.

ANDREA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEITH P. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY HAROLD W. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL M. 
Rating:
5.0

Everyone is always nice never had any problems

Honeycomb M.  |  Overall Experience 
Rating:
5.0

Very nice facility. Friendly and helpful staff. Seems secure and was very clean.

Mark P.  |  First Impressions 
Rating:
5.0

Please consider not allowing smoking in your vehicles. The pick-up we rented had been smoked in and no one likes that.

RACHEL F. 
Rating:
5.0

Great customer service.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

CALVIN D. 
Rating:
5.0

Customer did not leave a comment.

CHERYL T. 
Rating:
5.0

Customer did not leave a comment.

CHARLOTTE A. 
Rating:
5.0

Customer did not leave a comment.

DENNIS P. 
Rating:
5.0

Everything went fine, she took the time to give me an excellent orientation to facility, checked card access, etc. it was nice having a “refresher orientation” as a return customer. I have rented storage from this location several times in past 20 years and never disappointed.

DONNIE J.  |  First Impressions 
Rating:
5.0

Incredibly good experience at this location. Staff was helpful and quick. A year well spent!

lyiam g.  |  Overall Experience 
Rating:
5.0

It does need more parking. So hard sometimes to get to my storage

Jeff P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMANDA H. 
Rating:
5.0

Only bad thing is phone number listed is corporate and you can’t talk to on site person. UHaul doesn’t know true open storage units, I reserved 4 other sites before and they were full. When your 400miles away and UHaul recommends a storage unit and you get there and its full and have drive loaded all over town to find open storage is very bad.

BRENT S.  |  First Impressions 
Rating:
5.0

Ability to talk to on sight person, then corporate because corporate has no clue of real storage openings for each of their own

BRENT S. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY T. 
Rating:
5.0

Customer did not leave a comment.

VANESSA W. 
Rating:
4.0

Customer did not leave a comment.

KEITH J. 
Rating:
5.0

Customer did not leave a comment.

BAYLEE M. 
Rating:
5.0

Customer did not leave a comment.

KARLA N. 
Rating:
4.0

Customer did not leave a comment.

Mary A. 
Rating:
3.0

Staff not friendly at all, one was outside on his phone screaming and the other associate acted as if he didn't care if we where there or not. Customers are priority, quality of service has to be spot on.

James C. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Margo was super helpful and went above and beyond to help me with a little scheduling problem we ran into due to a medical emergency. I cannot Thank her enough! Will highly recommend this location.

Ana S. 
Rating:
5.0

Customer did not leave a comment.

Glenn L. 
Rating:
3.0

The movers you recommended in Tulsa did not show up on time, over charged and were destructive.

Kimberly T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS K. 
Rating:
5.0

Customer did not leave a comment.

ROOSEVELT C. 
Rating:
5.0

Customer did not leave a comment.

Hope W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle N. 
Rating:
4.0

Customer did not leave a comment.

DEBORAH B. 
Rating:
3.0

Customer did not leave a comment.

Natasha W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kemper O. 
Rating:
5.0

Customer service was outstanding. Ryan and his team went above and beyond to locate the hitch that I needed.

samuel T. 
Rating:
5.0

Staff was very friendly and efficient.

JEFFREY S. 
Rating:
5.0

Great

paul w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Craig M. 
Rating:
1.0

Paid for dolly. Was told by staff it was in truck. Drove 30 miles to location and discovered they never put dolly in truck. Sat on phone with 3 different people for collectively over an hour. Only option given was to waive cost of dolly. I ended up driving back to pick up dolly but facility refused to waive cost of miles and fuel. Absurd.

RYAN W. 
Rating:
5.0

Always easy to work with UHaul

CYNTHIA W. 
Rating:
5.0

Customer did not leave a comment.

BLAKE C. 
Rating:
5.0

Be sure windshield is clean. 😀

KATHRYN S. 
Rating:
1.0

I was overcharged for my rental. I called and I ask for a breakdown and the agent said she will follow up with me but did not. The matter has not been resolved

Breanna S. 
Rating:
5.0

Very helpful

NONA H. 
Rating:
4.0

Customer did not leave a comment.

Thomas O. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
5.0

A bit pricey but overall excellent

DAVID S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

joseph m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Avery C.  |  First Impressions 
Rating:
5.0

This U-haul Moving & Storage of Quail Springs has a manager, Ryan Gibson. who is patient, expert knowledge, kindness, vast experience which he conveys to his staff. This reflects to any customer who enters this facility. I have had to store my entire household for a number of years and service has Always been Excellent. I appreciate old and new staff members for attention to detail. Leadership begins w management and flows to the members of staff. Old staff has moved to upper level positions upon other locations w in Oklahoma City. Thanks Ryan for caring as though I were a member of your U-haul family. I will miss you all. Blessings to all of you. Terri

TERRI S.  |  Overall Experience 
Rating:
5.0

Always had great customer service

Melissa R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James L.  |  Overall Experience 
Rating:
1.0

When I opened the storage contract on 3/1/21 I PAID for the month of March or you would not have allowed me to put my things in your unit. Then I received 20 calls to pay my bill & I talked to everyone to try to fix it. NOW, I close my account on 8/30/21 & sure enough you charge me for September. I can’t get ahold of anyone and the manager who sent this survey is the one who sent the payment notice!!! I need the Quail Springs people to refund my money & fix it so it doesn’t happen again!!!! NOW!!!!!

Michelle L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vera S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PHILLIP J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard A.  |  First Impressions 
Rating:
5.0

Staff was absolutely amazing. They were friendly and very helpful.

Kimberlyn W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Corey G.  |  First Impressions 
Rating:
5.0

Excellent customer service experience! Jill Redo-Joseph

jill j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

diamond m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PENPRAPHA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah H.  |  First Impressions 
Rating:
5.0

Not enough help in the morning

ray s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Javier B.  |  First Impressions 
Rating:
5.0

Everyone was friendly, helpful and efficient. Very impressed.

Elizabeth G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jonna r.  |  First Impressions 
Rating:
4.0

We dropped off storage items before 10 and access to the storage facility doors were a little confusing. We started to move items in after finally gaining access. We accidentally let the doors close and it was a little after 10pm and when I swiped my access card to get back in the display said something like it was after hours and access denied! I thought it was supposed to be 24hr access? Maybe I’m wrong? Just wanted to let you know.. other than that the place is nice and the equipment is in good shape and the people are friendly

Brian M.  |  First Impressions 
Rating:
5.0

Just started pre moving in and so far im super excited for how easy it is.

Layla D.  |  First Impressions 
Rating:
5.0

Great customer service!!! I had an issue with my bank card causing a late fee, but, the staff here helped me out. Much appreciated!!!

JOHN L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CAROL P.  |  First Impressions 
Rating:
5.0

great service

Ralph D.  |  First Impressions 
Rating:
2.0

Units reserved on website we’re not available.

James H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Crystal H.  |  First Impressions 
Rating:
5.0

Very nice

Honeycomb M.  |  First Impressions 
Rating:
4.0

A confirmation screen said, ‘A complimentary lock will be left inside the unit...’ There was no lock. I left only a few items inside the unit, unlocked. There has been poor roads because of weather, and I’ve yet to return with more items. But thanks for the super easy online setup!

Neil P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Chantay H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alyssa s.  |  First Impressions 
Rating:
5.0

Ryan is always very accommodating and helpful.

norman g.  |  First Impressions 
Rating:
5.0

I did mark the hours Convienent however they should be open later on the weekend. We have used this location 3x because of the customer service. Thanks

Kim I.  |  First Impressions 
Rating:
5.0

Margo was very helpful getting me a storage unit!

Jon F.  |  First Impressions 
Rating:
5.0

I received very professional service, the representative was very knowledgeable and had very good customer service. I am very pleased, I will return if necessary. Thank you.

Alice S.  |  First Impressions 
Rating:
5.0

Great service!

Steven A.  |  First Impressions 
Rating:
5.0

Easy - fast and friendly.

Sami n.  |  First Impressions 
Rating:
4.0

Personnel were both helpful - friendly and courteous. A malfunction of the computer caused us to make an additional trip to the facility. Employees did their best to make it a pleasant experience.

Leo P.  |  First Impressions 
No reviews have been submitted for this location.

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