Customer Reviews for U-Haul Moving & Storage of Rainier Valley

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Rainier Valley

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Marcus M. on

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I had an 11am reservation and checked in online to supposedly "expedite" the process. The store was busy and seemed understaffed. I did not get a truck until 12pm, setting me an hour behind schedule which was a huge inconvenience. There should probably be a line dedicated to reservations and/or advance check-ins to avoid this type of lag time and additional staff for busy days.

Menges Y. on

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Steve S. on

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The gas tank was not full when we picked up making it nearly impossible to refill to the same level. As a result, we had to pay a really high fee for you to refill the gas, very frustrating!

Thomas O. on

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You can’t have a line out the door and only have one worker.

Adi A. on

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The line was long (over 45 minute wait), but the staff was helpful and accommodating. We ended up needing an extra 90 minutes and there was no problem adding it on to the reservation.

Kevin H. on

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Shedrick is a real asset to your company, he should seriously be promoted. I’ve interacted many times with him at the west Seattle location and he is ALWAYS helpful, professional and effective when dealing with minor issues with the rentals.

Sahba M. on

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The truck I was suppose to rent, was damaged -- it had a loose/hanging side panel. Attendants had to replace the truck with a different one and it took a while.

Michael P. on

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Excellent service even though they were very busy.

annie G. on

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Ann G. on

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Brian M. on

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Nicole V. on

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Abdi A. on

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Good costumer service thanks

Mark L. on

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This Rainier Valley crew is amazing!!!

Jay Y. on

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Loging in took one hour standing due to to fuew employee and returning took the same amount of time.

Andrew B. on

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Everyone at this location were friendly and helpful. Give them raises!

Brock G. on

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parking is limited for day trips and the parking they do have doesn't fit a normal size car making it impossible to park there and get in and out of your vehicle. there is never enough people to service the line of folks waiting - especially since they know who has reservations ahead of time. there is no reason you shouldn't have enough staff to reservations.

Anthony C. on

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THE AGENT WHO ATTENDED TO ME -- "ANDRE" -- WAS SUPERB! KNOWLEDGEABLE, COURTEOUS, INFORMATIVE AND GRACIOUSLY APOLOGETIC FOR THE UNDERSTANDABLE WAIT THAT WAS NECESSARY (AS THIS U-HAUL STORE IS HUGELY POPULAR AND BURIED IN CUSTOMERS ALWAYS) ~ I WILL CERTAINLY USE THIS U-HAUL AGAIN, DESPITE THE WAIT! -- THANKS ANDRE!

Derek C. on

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Sujalendu D. on

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Spencer M. on

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Thomas W. on

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Waited 45mins in line for my truck. Then then trunk had less than a quarter of a tank

tunde W. on

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Santa and the crew at Uhaul were excellent!

Edward F. on

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When I tried to pick up the truck a week ago, I waited for an hour and gave up, cancelling the reservation. The line was barely moving. I changed the pick to the AM this past Saturday and line wait was much shorter. -- 30 minutes. There was only one person on staff in the most recent pick up.

Marsha R. on

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Ian V. on

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My trailer had a broken light cover and the employees said it would be fine. I was pulled over half way through my trip and luckily got off with a warning.

Dagnatchew A. on

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Wendell B. on

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The staff was very prompt, helpful and friendly.

Laura H. on

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Mark J. on

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General Manager was extremely helpful, quick and professional I would highly recommend this location.

Guyanthony P. on

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I was blackmailed into paying for a charge that I hadn't made. Just because I helped your customer and used my driving license, I was told that I had to pay off someone else's negative balance or I'd have to leave without the reserved vehicle. I was not informed of any such incident during my creating a reservation. Your company waited until I was at the site, ready to move, and dropped your trap! I am going to be sure to share my experience with all of my friends, family. As well as my Facebook, Instagram, Twitter, all alike.

Austin S. on

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Very helpful staff!

VICTOR R. on

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Santa and Shedrick were stupendous with their Customer Service and Professionalism. They are the epitome of excellence.

poul a. on

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The wrong people are being made supervisor while the most capable one there is doing everything and teaching them.

Santiago C. on

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We were using the storage facility for a very, long time and I have no complaints. Would highly recommend it.

kevin f. on

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Thanks For understanding GOD BLESS 👣

tinesha h. on

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Joshua was amazing. Thank you so much for Excellent service

Wendy S. on

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We used this facility as part of a UBox move. Everything went smoothly and we appreciate all the communication from Moving Help on delivery day. This is a great way to move a small amount of items.

Nicholas P. on

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Very friendly and helpful staff, prices are high

Farida B. on

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I would like to say that Santos and Jerome at the Rainier location went above and beyond to help me with access to my storage unit. They both deserve recognition for their great customer service!

casey w. on

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The staff was extremely helpful and accommodating to my last minute, unscheduled request to access my ubox. Both the store manager and assistant manager were awesome. Thank you!

TC Enterprises T. on

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Josh Gardner was a lot like Shayla Pruitt he attended to my every need as far as storage as well as truck and trailer rental took very good care of me and I will rent from him again.

verdell h. on

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Thank you

Angela M. on

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People working here are wonderful and were accommodating. We had to rent a second unit because I have a lot of stuff and they helped us out!

Martha B. on

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Friendly staff and great customer service, they really go out of their way to try to accommodate you and thoroughly explain the contract. Would highly recommend!

Zhou R. on

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Great experience for me!

Clayton P. on

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Josh and Linda have been very helpful.

nilay C. on

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Great service

Liz A. on

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This facility could not locate my ubox for 2 hrs even though uhaul confirmed they were supposed to have it. I called to speak with the manager about it but they never called me back. Distressing.

Billielee B. on

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The staff here is fantastic. From the manager to the person who mops the floor, everyone is helpful and very accommodating. I would totally recommend them.

WILLIAM R. on

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Every step of our U-Haul box was on time and as expected. Thank you.

Harmonie A. on

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Staff is great. Parking sucks but they are working on it.

LORI A. on

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Good service

Sachin A. on

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They need to update their help desk. I called the location and the person on the phone told me the UBox hours were 9-8pm. I went there at 6:30. They told me the hours were 9-4. Extremely frustrating.

Lori A. on

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Very friendly and accommodating

anna s. on

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At the Government store in Mobile, AL, my reservation was not honored and when I was finally able to get my hitch installed, the mechanic forgot to put back my driver side taillight. Not happy.

Jessica F. on

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My experience was fine and I will always use UHaul and recommend them to my friends. However, this particular location is insanely busy and the line was out the door every time I visited. Too hectic.

Eric R. on

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BYE

ERLINDA D. on

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NA

KATRINA Z. on

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Long lines and disorganized service. No one told me that 24 hour notice was required so we went and stood in a long line to be informed that the forklift was broken. Service model broken.

Jacqueline K. on

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The staff at the Rainer location, especially the manager Linda, was incredibly helpful. We had a terrible experience with our Ubox (your corporate system sucks) but Linda was amazing and helpful!

Daniel B. on

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It would be great if you could access your storage locker later than 7pm. A lot of people don't get home from work during the week until 6:00pm or 6:30pm and can't make it before closing.

BEN A. on

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Woman who helped me went above and beyond trying to help figure out why my trailer wiring harness wasn’t working. Very helpful and very friendly!

Chris K. on

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The 3rd party delivery company was fantastic

Elizabeth S. on

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Linda was proactive in contacting me to confirm details of my move and was able to coordinate with my moving company.

Michael L. on

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One item in my shipment arrived damaged. Otherwise everything was great - on-time, friendly service. I am still working with U-Haul to get a refund for one unused U-Box.

Emily c. on

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Was told my U-box would arrive late It then arrived early and we we're not informed until 5 days later. The staff at the location was helpful but very slow. The bathroom was in a horrible state

Olivier M. on

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Especially happy it was free as I used UHaul for moving. This was really convenient. The staff were helpful and got the storage organized very quickly and efficiently.

Marena C. on

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Very helpful and efficient!