The young woman at the counter was excellent!!
John KCustomer Reviews for U-Haul Moving & Storage of Raynham
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The best . Toni so nice
WALLY SI reserved my rental via the internet and requested an in-house check-in. The assistant, Toni, was very professional and personable, making the rental a very pleasant experience.
Paul DHad some trouble with the app while returning the vehicle making it a bit difficult but overall everything else was good
William LPlease continue with the great and professional work you are doing. Thank you.
Florencia BToni was very nice and helpful.
Christopher SToni Dorr was great to work with.
Laurie PThe gas mileage was over estimated on pick up of the truck I was told it was 5/8 of a tank when in fact it was only 1/2 full. I was given 6hr window of usage & chargered 24th rate .. but the worst was when I came back inside to retirees keys 2 people behind the counter would not alway me to return the key an told me to put it in the drop box so I could be charged. An extra $20 fee for not down loading the app when they could have taken it right then and there. So I think I’ll be writing to the regional managers and letting them know my concern as well as file a complain with the attorney Gernerals office for unethical practices against consumers..
Edward MStaff so helpful and treat people very well
Nabeel ATori was very helpful and kind. She made it an excellent experience she excelled, and Customer Service.
Alyssa RSuper quick and professional!
Jennifer BOther than the young lady’s nasty attitude when I picked up in the morning. I had a great experience. Equipment very clean, processing fast and smooth.
Rafael VPlease fix the tow/haul, it turns on automatically when you turn the on every time. When i first rented the truck on Thursday the milage was wrong. I was overcharged for it and overcharged for an additional 20 miles.
Roselle VThe girl at the desk was very helpful and friendly. Sorry didn't get her name. And when I brought it back the young man was just as helpful. Great workers there!
Pamela LKeep up the great! The entire check-in and check-out process was quick and easy.
AUGUSTE LToni fort the manager was tremendously helpful. I will use this location 100 percent of the time. She made things easy and pleasant
Michael GHappy as always
Pedro BCell signal around Raynham location insufficient to use the app to checkout a vehicle.
Joseph CMy rental was trapped in the spot and it took me half hour to maneuver with a 80 point turn to get it out.
Jeff CWe were charged after hours 20 dollar fee. The vehicle wasn’t due back until 9am the following day and we had it dropped off by 8pm the night prior. Yet charged a fee.
Kevin LNormally I wouldn't give feedback, I should have requested another vehicle from the start. The unit rented was clean inside the box compartment and the interior was clean and swept. The odor was unpleasant. They claim that they are none smoking units but this one reeked of marijuana. I did report it upon return, in the future I'll be checking before accepting the rental.
James MDon’t charge me for a door handle I didn’t break
Daniel POnly issue I had was uploading a photo of the car trailer after returning it. when I took the picture it wouldn't upload and the app closed. Also the hitch of the trailer had no hitch pin to lock the trailer hitch to the ball hitch on the truck side, Besides that everything was great. Thank you
Eric LNothing. Tony was awesome. Most impressive young person I have seen in action.
Robert GStaff was friendly and knowledgeable.
Tim CTire was bad No windshield water Old truck Rude employee Bad service
Declexson GI rented a truck on Friday 1/5 the attendant did explain something’s to me except one thing. She told me the truck had to be back at 8:00am Sunday morning. I brought the truck back on time, U-Haul didn’t open until 9:00am. I parked the truck in the return area and left the key in the key deposit box. They charged me a $20 fee because according to the attendant, I didn’t fill out the return form on line. She never told me I had to fill out a form online, telling me it was in the contract, you can’t even read the damn contract with their small print that needed ink, so she wouldn’t refund my $20. she told me everything else. How in the hell I brought the truck back before she even got out of bed on Sunday. Instead of you having people return the truck at 8:00am, have people return the truck when you open at 9:00am. Not you U-Haul, you scam your clients for a measly $20. You are no more than money grubbing scumbags, I hope to never ever rent a Spoon from you rotten thief’s.
Jeffrey SNone.
Robert LThe staff was totally helpful and always courteous! The young lady was truly impressive with her knowledge, expertise and always eager to answer and help me every time I went.
Matthias S | Overall ExperienceEmployees all were excellent
paul fThe overall experience was positive until we attempted to return the truck. After cleaning up and following the app instructions, we were instructed to park, take photos and note the parking spot for others to use the truck. As I was doing so, a female employee loudly insisted across the parking lot that we bring the truck to the return area. I tried to explain that the app instructions didn’t mention that, assuming it was for non-app users, but she shouted, “there are clear signs posted everywhere that you can read.” It was very condescending and rude. We were just trying to follow the app checklist after a long day of moving and didn’t expect to be treated that way. This stands out as my worst U-Haul experience, especially considering I’ve moved nearly 20 times in my life.
Rosilyne TThe staff at this location are very friendly & helpful! Keep it up 😊
Joseph KTruck engine ran periodically very rough and RPMs stumbled.
Joseph CThe experience was not great due to charges, no one can explain why I was stuck with a one-way rental for 3 days. All of the associates I asked explained that it is confusing sorry but here is your price, when I only wanted to rent the vehicle for one day. I am very disappointed and will not use U-haul in the future. The corporate side of the company should have a detailed explanation of charges regarding their policy and procedures. I did review the frequently asked questions, but did not find any answers. One positive was that the staff was friendly and professional.
Kristin Hvery professional all around
Greg WBrand new truck with only 386 miles on it was a nice surprise for my 800 mile trip to SC
brian mThe service desk associate did a great job nd was very friendly.
Joseph QSome of the Marker lights were not working,
Robert CMark out where to leave drop off ve hike better
Jason PGreat customer service as usual. Will be back
Mario AThe girl that helped me with was professional and courteous. I definitely was happy with my experience.
CHRISTOPHER LI don’t know what was going on they forced me to take a one way asking me to drop at a different location When I get to the drop off location the manager said to to go back to the previous location after dropping off the trailer they keep on calling me for no reason just to let if I am going to keep the trailer waste my time.
FRANEL NThe general manager has zero customer service experience, she was mad because I brought the trailer late and said she doesn't like me and that I'm never getting another rental from them. The worse experience I've had from uhaul. Her been a general manager should learn how to talk to customer but she's also young and has zero experience in customer service. Now that I read all the reviews now I understand why people don't like going to this location.
hector pThe girl Toni . She’s awesome
WALLY SThe truck was great, and the pickup and return processes were smooth!
Scott HEverything went very smooth. The employee was friendly!
Marc DExcellent Service! Pickup and Drop off was quick, and service rep was very nice.
Jan GThe customer service representative was amazing!!!
Cheryl SMoving is hard, the excellent service we received made it easier thank you!
nicholas cThe service was great. Pricing structure can be misleading and a bit confusing.
Lynda WThey didn’t explain anything to me when getting the vehicle. I got told I was paying for a package for a week and wasn’t charged for it. I originally got told I had 750 free miles but apparently didn’t have that and got charged later on
Riley CI feel like we walked into U-Haul and everything was done. I mean it was clean. It wasn’t like greasy like it used to be. I mean you can’t do anything you guys polite and everything so I think you keep up the
Cora MNothing
JOHN CThe truck reeked of smoke and gave me a headache the entire time I was in the truck. Told the return agent and she admitted she was attempting to remove “pot” smell but it was more cigarette smell. Had they had another truck on premise I would have requested another vehicle. But due to the lack of equipment and the need to complete the task I needed this truck at this time. It’s important to remember there are people that are allergic to that type of thing and could have a potential serious issue. I would recommend removing this truck from rotation.
Daniel LThe young lady that checked me in was very professional and well trained !
david BThe representative who took care of me was an awesome professional person.
paul dDealt with 2 different employees. Customer service was above average. Would definitely use this location again
Mario AEverything was good. I only had a problem with the beam going right through my room.
shane h | Overall ExperienceThe reservation for the truck and trailer was messed up when I arrived, the facility canceled my storage reservation with out notice and forced me to get a smaller unit which not everything would fit and had to keep the truck for a couple days late to find some where to put the rest of my stuff which ended up being the trash very un satisfied but I will say the staff was very friendly and helpful
Shayne H | First ImpressionsRat droppings in my storeage. So disgusting
Gary O | Overall ExperienceSarah is an amazing asset to your team. She was so helpful in our rental of multiple trucks and storage units during our move and made a usually very stressful time not as bad. Please pass along our thanks again to her.
Kristy L | Overall ExperienceThank you and I will choose you again.Derrick Blocker.
Derrick A | Overall ExperienceStephen and his staff are phenomenal and provide excellent customer service. The only recommendation for improvement is that thr storage units need lighting inside as its pretty dark and dangerous. I bumped my head a few times moving things out from the the wood planks above being so low if you have a unit on the lower level. Almost got vertigo, but learned quickly to duct your head when moving things to avoid going to ER.
Icandace W | Overall ExperienceManager very surly and didn’t listen that I had a few more items that I was returning to pick up. My card was deactivated so I initially couldn’t get back into my unit. The woman at the desk assisted.
JANET N | Overall ExperienceDid not send the correct ubox with the customer. Had to go back to the location to pick up the correct ubox.
Jillian G | Overall ExperienceVery frustrating! I was overcharged on the first day and tried to resolve it for two months with no response. I called over 20 times. Even contacted owner directly several times. No response!
David M | Overall Experience