Customer Reviews for U-Haul Moving & Storage of Reading

4,472 reviews

1647 N 5th St   Reading, PA 19601
(Rt 222 N)

(610) 375-6168

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(610) 375-6168

1647 N 5th St
Reading, PA 19601
(Rt 222 N)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Actually, went over and above to assist in my situation

ETHEL A. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN L. 
Rating:
5.0

It's a good service but there should be some kind of discount if you be using this service a lot

Junior F. 
Rating:
5.0

Thank you

ELIZABETH C. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL R. 
Rating:
2.0

They charge fee fuel wrong, So I received fuel tank below 3/4 and refuel the same amount as well

JESUS ENMANUEL C. 
Rating:
4.0

Overall it was a good experience but this was the 2nd time I order a dolly and they did not provide it. I was reimbursed but it would have been a big help to have had it

Heather L. 
Rating:
5.0

Get rid of online check in the time it takes if there's a problem is rediculous, wait times are crazy

Dean A. 
Rating:
5.0

Customer did not leave a comment.

FERNANDA T. 
Rating:
4.0

Don't let units get rented with exhaust leaks, the leak was coming into the cab

Robert P. 
Rating:
5.0

Very personable, Kind, and Helpful !! Thank You !!

Joan D. 
Rating:
5.0

Everything was great! We used you box truck to deliver catering orders. We have already booked 2 more times this year. The ease of picking up and returning the truck was done with ease. Staff was very friendly, theplace was very organized and clean. Boston Market

Ted V. 
Rating:
5.0

Once again, best location to deal with! Awesome job guys! Will ONLY come to this location!

DYLAN G. 
Rating:
5.0

Customer did not leave a comment.

Linda T. 
Rating:
5.0

Customer did not leave a comment.

FELIX V. 
Rating:
5.0

Customer did not leave a comment.

LISA S. 
Rating:
5.0

Nothing - you did everything as promised.

Andy P. 
Rating:
3.0

Having the phone number for the location I am doing business with easy to find.

TAMMY B. 
Rating:
5.0

Customer did not leave a comment.

LUIS M. 
Rating:
5.0

Best Uhaul spot ever this young guys are the best 5 stars

ADALBERTO G. 
Rating:
5.0

Everything was on point. Very easy pick up and drop off! Thank you!

DAKOTA S. 
Rating:
5.0

Customer did not leave a comment.

SHEILA F. 
Rating:
4.0

The truck wasn't running properly all the way to SC but we made it. A tow truck driver came to our new house in SC and looked at the truck and said he “reset the computer but had NO WAY of knowing whether or not it fixed the problem”. It did NOT. The girl on the phone who handled my roadside claim told me the tow truck driver submitted information to Uhaul claiming nothing was wrong with the truck (which was a lie, someone lied). My brother drove the un-road-worthy vehicle 10 hours back to PA from SC. Ofcourse it broke down on him in the middle of no where on rt 81 in VA and he proceeded to fix a belt which jumped off the pulleys... with his BARE hands. He had no tools with him. We specifically told the roadside people the truck was unsafe and we requested another truck for my brother to return to PA, at which point we were DECLINED. I want compensation for my brothers time and our overall headaches. Our 9.5 hour trip from PA to SC took 13 HOURS because of that truck AND an overall lack of care for our time and safety. I would like a call from a manager immediately. Thank you.

Tyler G. 
Rating:
5.0

Customer did not leave a comment.

Ana V. 
Rating:
5.0

Customer did not leave a comment.

ALBERTO S. 
Rating:
5.0

Best storage I have ever used! Super clean facility! The staff is very knowledgeable and was able to answer all of my questions! Highly recommend them to anyone needing a storage. As always, I always make sure to reserve a unit ahead of time because they are limited! Great job guys!

Dylan G.  |  Overall Experience 
Rating:
5.0

Great service as always

STERLING H. 
Rating:
5.0

Customer did not leave a comment.

catherine V. 
Rating:
5.0

Staff was nice and polite and talk with wisdom so we can understand I definitely will rent from use again God bless

DELSIE R. 
Rating:
5.0

No se

NELLY G. 
Rating:
3.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

ANDRE R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

No. U haul is always dependable.

JASON R. 
Rating:
5.0

Great customer service.

ALBA D. 
Rating:
5.0

Customer did not leave a comment.

BRENT H. 
Rating:
5.0

Customer did not leave a comment.

Jocelyn O.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Angela B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WELAIA A. 
Rating:
4.0

Customer did not leave a comment.

Patrick H. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS D. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

RANDY B. 
Rating:
5.0

Customer did not leave a comment.

MILEISY C. 
Rating:
5.0

Customer did not leave a comment.

PAUL G. 
Rating:
5.0

Easy to get and friendly and knowledgeable staff.

Jessica T.  |  First Impressions 
Rating:
5.0

Nothing this location is great!!

JAKE P. 
Rating:
1.0

The blonde old lady at the front desk was rude

KATHERINE L. 
Rating:
5.0

Customer did not leave a comment.

Dedra D. 
Rating:
5.0

Everything was Great

Migdalia C. 
Rating:
5.0

Customer did not leave a comment.

RAMON A. 
Rating:
1.0

I was overcharged for my single day rental, I submitted a complaint through the U-Haul site and did not receive a response. I called in to speak to someone and the rep was dishonest about my interaction with the staff upon my return of the vehicle. They attempted to access my account twice for payment and were declined because they were unauthorized charges. The young staff here are either poorly trained or just unprofessional and the manager has no idea how they operate the location when she's not there or simply doesn't care. The customer concern should be seen as valid.

ROBIN Y. 
Rating:
2.0

They charged me cleaning and the truck was as clean if not better then when I picked it up also they charged me for fuel and there was as much fuel as when I picked it up as I have a picture of the gauge. Please call me at 570-728-4473 as I'm the one that made the rental. Thank you Cathlene Boone. Also they didn't even look in the truck when I dropped it off. They simply took the keys and said thank you.

DAVID T. 
Rating:
5.0

Everything was good

JUNIOR F. 
Rating:
1.0

bad treatment of customers

JONATHAN T. 
Rating:
5.0

Customer did not leave a comment.

Dawn M. 
Rating:
5.0

Customer did not leave a comment.

LUISD R. 
Rating:
5.0

Great and prompt service.

MICHAEL W. 
Rating:
3.0

Not this locations fault that the pick up location provided a dirty truck. They gave us the opportunity to clean the truck ourselves and not get charged the cleaning fee. Upset with uhaul company overall not this location

Erin G. 
Rating:
5.0

Shana is the shit, she really helped out!! Give that lady a raise, the people have spoken and she deserves it

Richard K. 
Rating:
5.0

We used this drop off twice now- super helpful staff and quick service!

Dawn M. 
Rating:
1.0

Customer did not leave a comment.

JENNY S. 
Rating:
5.0

Customer did not leave a comment.

FAUSTO S. 
Rating:
4.0

Customer did not leave a comment.

BARNEYL H. 
Rating:
5.0

Customer did not leave a comment.

Norman Floyd G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Raymond A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID A. 
Rating:
5.0

Customer did not leave a comment.

JOLEEN B. 
Rating:
5.0

Customer did not leave a comment.

DONALD M. 
Rating:
2.0

Keep your reservation keep your price you promise

WILLIAM C. 
Rating:
4.0

On previous visit (not this one) I wasn't able to get propane for RV because uhaul trailers block the propane tank. Also there isn't much room to navigate RV.. Shouldn't advertise propane for RV if you cant get it. I spoke to manager on propane upon arrival and called before coming in. Otherwise THIS visit for motorcycle trailer was great.

RONNIE R. 
Rating:
5.0

No creo que tengan que mejorar nada buen servicio yo lo recomiendo muy bueno

JESUS S. 
Rating:
3.0

Customer did not leave a comment.

HEATHER H. 
Rating:
4.0

Customer did not leave a comment.

ALEXIS F. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Muy buena atencion

Eliaquin J. 
Rating:
5.0

Customer did not leave a comment.

TRACY B. 
Rating:
4.0

Customer did not leave a comment.

Renee S. 
Rating:
5.0

Check in was a little slow. Could have used another person to help

Brian B. 
Rating:
5.0

I had a great experience checking in returning the rental. The manager Jessica was/is fantastic. I will continue using this facility when I need to. Great experience I recommend to my friends

MELANIE K. 
Rating:
5.0

Nothing, they were amazing!!

Eric M. 
Rating:
3.0

Customer did not leave a comment.

BRIAN M. 
Rating:
5.0

Location was clean, truck was in great shape too! Highly recommend anyone to rent from this location! The were able to work with my times with the rental. Seeing all the negative reviews, I still came in and needless to say, I will ALWAYS be renting from this location only! Everyone is so nice and well trained! Awesome place! Great job everyone!

Dylan G. 
Rating:
5.0

Muy bueno

FENDERSONS R. 
Rating:
5.0

Customer did not leave a comment.

KATALIN F.  |  Overall Experience 
Rating:
1.0

the staff were unhelpful and unclear.

HALEY R. 
Rating:
1.0

The van was clean and the rental process was fairly easy. However, they charged me for 2 gallons of gas even though I returned the van with the 5/8 of a tank as instructed by the clerk at the desk. I will never go back again & would not recommend this location to others.

BARRY G. 
Rating:
5.0

The employees were so helpful and courteous. The whole process was very easy. Was able to book truck on line which was also very helpful.

COLLEEN V. 
Rating:
5.0

Customer did not leave a comment.

Kayra V. 
Rating:
1.0

Staff should always go into the account an make sure there's not any updates especially when you can't get a hold directly to the pick up site. Definitely was my first bad experience ever renting a truck.

LESTER D. 
Rating:
1.0

There was some kind of dirt in the back of the truck. No one performed a walk through of the truck with me so I could have very well been then when we picked up the truck. It literally wiped up with a rag, no scrubbing was needed and they still insisted that they were going to charge me $25 for a clean up fee. Even after I grabbed a rag from my car and wiped it up. Something that took little no effort and was cleaned in a out 10 seconds. Very unprofessional and ignorant. They just needed a power trip and wanted to use their authority in some manner to charge extra. I will never go here again nor will I rent from them. If the color of our skin was white this would not have happen. I know tons of ppl in high places and will make sure to spread the word about this incident.

JESSICA A. 
Rating:
5.0

Customer did not leave a comment.

KERI J. 
Rating:
5.0

Shana is the best. She's always helpful and patient.

David R. 
Rating:
5.0

Customer did not leave a comment.

Clarence L. 
Rating:
4.0

Staff was very friendlyand got me out and on my way pretty fast.

Cynthia H. 
Rating:
2.0

Don't give trucks away to other people when someone already had reservations for a truck weeks ago.

CHRISTOPHER R. 
Rating:
3.0

They were helpful, however the trailer lights were not working and actually falling out. We were late with for our pickup and the truck and trailer still were not ready or inspected

Adam D. 
Rating:
5.0

Must have more Pick Up's available

JESUS ENMANUEL C. 
Rating:
3.0

Customer did not leave a comment.

NAISHA F. 
Rating:
5.0

Customer did not leave a comment.

PEDRO F. 
Rating:
1.0

Can work on their attitude

MILTON M. 
Rating:
5.0

Customer did not leave a comment.

Angela K. 
Rating:
1.0

I was supposed to pick up the truck at 6am. When I got there it was blocked in. I had movers waiting at my house at 7. Finally loaded the truck at 8:50. I paid for movers to stand around because the truck was not available. They credited me $20 at uhaul. Wow. Thanks. That covered all the extra expense I was out because of their mistake. That's it for me and uhaul. Too many other options.

Michael K. 
Rating:
5.0

They are always helpful and friendly.

Lauren B. 
Rating:
5.0

Customer did not leave a comment.

JOSE R. 
Rating:
5.0

Customer did not leave a comment.

emily r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERRY B.  |  First Impressions 
Rating:
5.0

Excellent service

eliezer d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEELIAN S.  |  First Impressions 
Rating:
5.0

Customer service was very kind and accommodating. There were glitches in computer system but I was kept up to date and did get my unit on time. I’d like to thank the woman at my location. She was the ultimate in multitaskers.

Melissa B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Albelis C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daisy W.  |  First Impressions 
Rating:
4.0

Nice people and they Will work with you

NATHAN W.  |  First Impressions 
No reviews have been submitted for this location.

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