After speaking with General Manager and explaining that I had 2 charges from uhaul he was able to get me to understand that 1 of them was just a temp hold that had been released and not charged twice. Today I check my account and contacted Wells Fargo because now I have overdraft fees and Wells Fargo is saying neither one of those transactions is a holdâ€¦ they were both processed. I'm a single mother just making ends meet and now my daughter can't have what she needs.MONIQUE M.
Customer Reviews for U-Haul Moving & Storage of Rialto
Rialto, CA 92376
(Across from Wig Wam Motel)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 11/25/2021: 7:00 am - 3:00 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Miss lead terrible experiencesKURTIS W.
The employee that helped me was friendly and efficient. Thank you!Mark H.
Customer did not leave a comment.jessica a. | First Impressions
Customer did not leave a comment.Teena A.
I love using Uhaul but this time it was difficult because we had to go to two different locations and neither one was close to us. But I still love UhaulCasey K.
Thank you Nester for being a nice human being. You made my day better.Paula P. | First Impressions
Customer did not leave a comment.Haidee A. | Overall Experience
Customer did not leave a comment.Debbie B.
Customer did not leave a comment.Yadira G. | Online Move In
I was told my reservation was for a 8x12 locker and when I got there the receptionist was standoffish and blunt and all that was available was a 5x7. It was too small for all my belongings but I took it anyway since I had no other options in the moment, I was able to empty the trailer for return but had to haul the other half of my belongings and find another facility. I secured a 10x10 and now I will eventually have to move the first items and make several trips. I would have been better off making my own arrangements. My complaint is that the size unit the was RESERVED for me was no longer available once I got there. This SNAFU snarled everything thereafter. Work on that for better reviews and customer experience.Jose g. | First Impressions
Customer did not leave a comment.CRYSTA G.
Customer did not leave a comment.Monica N. | First Impressions
Lady at front desk gave very poor customer service, needs to be more professional. Needs practice on asking the rights questions not just jump to conclusions.Lupe M. | First Impressions
Customer did not leave a comment.Henry W. | Overall Experience
Customer did not leave a comment.Carl D.
Customer did not leave a comment.ALEJANDRO R.
The A/C wasn't working. The cabin smells terrible.RAUL Q.
so dusty and not clean. you can smell that is is not fresh. hopefully you prioritize the cleanliness especially its COVID.NAPOLEON T.
It was in a bad area. I rented a van but was unable to leave with it because the catalytic converter had been cut when someone was trying to steal it according to the general manager. Instead I had to take a larger size box truckâ€”10 foot. It was very wide and hard to keep in the lane. It also required more gas and for me to stop at waystationâ€˜s why would not of had to in a van. Although I was charged the same as if I had rented the van this was inconvenient. I don't consider this to necessarily be the fault of the manager who was very nice to me and very helpful. It's just that it is located in a bad area with high crime.Eileen S.
Customer did not leave a comment.RAUL G.
Apon pick up of my van, my van was disgustingly dirty inside and out. The customer service attendant said that she didn't have anyone to clean my van, and they didn't have a car wash. I rented my van around 12:40 pm, and I returned the van at 3:45pm. When I got back to the U Hall office, the customer service attendant had already locked the office door, and left the facility to go and take care of her personal business, and she didn't return for 2 hours later. It was 3 customer's including myself standing outside in the hot sun waiting to return their vehicles. Out of 15yrs of renting from U Hall, this was the worst experience I ever had with U Hall. I won't ever use your service again.TOYONNIE W.
I have used uhaul many times over the years and this experience was so bad that it will be the last time I use the service. I reserved a 4x8 trailer a month before my move at the Los Angeles Koreatown Location. On the day I arrived for pick up they did not have it for me and stated I could wait till the following day 7/30/21 from the Hollywood location. Or my other option is to get something bigger, which I refused stating my car couldn't handle hauling a bigger trailer than 4x8. They offered no credit as stated on the website and sent me on my way. Later that day they called saying the trailer came in and to come in asap. I pull up and the Manager Juan is out side. He tells me he will hook it up while I go inside and pay. I go in and when they ring me up its an 1500 for the week. I was confused because the initial quote for for 1000 online. I ask the clerk and her only response is to point to the screen and state that is the price. I agree because I've got to move out and I am on a deadline. I pack everything up and head on the road the next day. I only drive for 3 hrs, making it just out side of Barstow when my car begins smoking and the transmission blows out. Stranded on the side of the road I realize they gave me a 5x8 and the extra weight blew out my car, rendering it useless. I try to get through to roadside assistance but was unable to get through to the following day. When I finally get through I have to pay an additional $4500 for a 10ft truck because my personal vehical is not there problem. So I call around and finally track down a 10ft truck in San Bernadino I get towed there and with the help of roadside assistance. I am told I can make the switch from trailer to truck but when I get there the clerk says they wont accept my trailer and we have to travel even further to Fontana to make the drop off. If it had just been one error I think I would be more understanding, but negligence, poor services and constant confusion between dealers leave a very bad taste.Adrian F.
Customer did not leave a comment.Sheila L. | First Impressions
Customer did not leave a comment.MARCOS G.
Customer did not leave a comment.MIGUEL M.
I had rats eat through my belongings and I found a dead one in my stuff as well.Decoda M. | Overall Experience
Friendly and helpful staffAARON M.
Customer did not leave a comment.Andres A.
Customer did not leave a comment.HECTOR C.
This location has great customer service very friendly not like other u-haul locations (Fontana) They could have the windows,mirrors a little cleaner but I understand trucks go out as fast as they come in thank youKATHLEEN H.
Improve picking-up the phone and responding to calls.THEODORE C.
First of all the woman that was supposed to help was late to work. They were supposed to open at 9 but she opened at 9:12amArmando M.
Notbing.. All was very wellðŸ‘ðŸ¼RAMON R.
Perfect for my needs but it took a while to actually find my unit as it was under ground,Sheri C. | First Impressions
Major rats.sasha c. | Overall Experience
Customer did not leave a comment.VERONICA R.
The experience was pleasant and the staff friendly and courteousKARL M. | First Impressions
Customer did not leave a comment.PAUL N.
Customer did not leave a comment.MARK S.
Mary Had very good customer service she was very nice and helpful I give her two thumbs upSYLVIA C.
Both ladies on staff were extremely friendly and welcoming.Martyka T.
Customer did not leave a comment.Cindy A. | First Impressions
Everything really goodDENIS A.
Customer did not leave a comment.CONNIE V.
The location did not have much parking and was definitely tight.BARIN B.
Customer did not leave a comment.Diana H. | First Impressions
Customer did not leave a comment.Elijah S.
Customer did not leave a comment.Rosy P.
Fast and quick and very clean!!!! It's awesome that they close at 7pm!!!TINAMARIE R.
The service was excellent. Cero complaints, to bad we cant move every week go to this office and rent a truck . LolCarlos M.
Customer did not leave a comment.Ruby S. | Overall Experience
I was charged to much. I returned the van before the 24 he period. And they had chargede for the whole day. And they had already rented. So I wasn't saified with the payment. That wasn't fair. I don't have money to be loosi v for nothing. I'm not rich. I could of used that can to finish my moving my stuff and I wDntable to. Because of that incl vieneincr. So I'm sorry. It I hope I don't need to rent from you guys again. But thank you for your interest.ESPERANZA S.
Great customer serviceDARIN H.
Customer did not leave a comment.Jeremiah F. | First Impressions
Great service made easy to use.WILLIE T.
The staff was very helpful. Property was always clean.Arlene M. | Overall Experience
do not charge your customers extra for a al bit of dirt on a rainy day.Pablo P.
Customer did not leave a comment.Maria A. | First Impressions
The service was faster than expected, I was promptly tended to and was given all the information and detailed answers to all of my questions. The general manager was very polite and professional. The location was convenient, clean, and safe. Thanks U-haul for an easy-going experience!Danah W. | First Impressions
Customer did not leave a comment.LISA T. | First Impressions
Make sure all tires are in bvb good shape. Tire went low but after putting air, problem solved.Patricia J.
Customer did not leave a comment.Enedina P. | First Impressions
Customer did not leave a comment.Mary T. | First Impressions
Customer did not leave a comment.Brandon B.
Customer did not leave a comment.Clarence C.
Everything was great. Preciate the help and support.Armando F.
Merry x masJonathan M. | First Impressions
Michael Castro the manager was very helpful.Martin A.
Tire pressure monitor system showed fault on the instrument cluster.Joel G.
I usually have to wait 15 mi utes or longer everytime I call in to pay my storage unit.JOSE JR M. | First Impressions
Customer did not leave a comment.LOLA A.
Customer did not leave a comment.Lorrie D.
Customer did not leave a comment.Velvet T.
They tried to over charge almost double. The person could not explain what happened, but did finally correct itKeith M.
Customer did not leave a comment.Josemiguel D.
The first location on Hallmark Parkway and San Bernardino is the closest location to me however the manager tried to overcharge me $190 before I even took the truck he also claimed that U-Haul doesn't except my Visa card The manager on Hallmark Parkway is horrible to do business with so I had to drive to this location which added miles please someone talk to him Does U-Haul have different policies for different customers in the past I've always paid $100 deposit on my card or cash in the balance owed if any when I return horrible location I would not recommend this site to anyoneJOHN T.
Customer did not leave a comment.Patrick C.
The equipment should be clean at all timesAthena P.
Customer did not leave a comment.Olivia E.
Everything was fine. Fast check out and excellent check in.Ernest G.
Customer did not leave a comment.Stuart G.
Mike and the female were both friendly and efficient. Good people to work with!THOMAS A.
Customer did not leave a comment.Victoria W.
Customer did not leave a comment.Danny M.
I had a really nice gentleman to help me the band was very clean and very nice ride and I appreciate everything that I was helped with and I will refer my friends to rent one of the U-Hauls and I will be back to read it againJUDY R.
Keep doing what you are doingRosevelt W.
The mobile pickup thing is great and easy the whole process was great I got the place follow the instructions and and in less than 10 minutes I was on my way back home Truck was clean and driving ok My only complaint is when I returned it I didn't read carefully the Instructions on where to put the key back so I tried to put back on the lockbox and this lady rudely told me what are you doing?? Like I was little kid about to break something I think she can be little less rude and just instruct you what to do instead of being rude I personally recommend this place easy process good deals But Only one thing rude lady!!Elias F.
Everything was great at drop off!Nancy O.
Customer did not leave a comment.BARBARA R.
Customer did not leave a comment.VALERIE C.
Was misquoted rental price Online And I Feel extremely ripped offAdam G.
Mike was really helpful and we were quickly on the road. When I returned my rental, once again I was quickly signed out. Thanks Mike.THOMAS A.
Customer did not leave a comment.Lyle I.
Everything was excellentSalvador M.
Battery died. I never could get through to road service. Manager at location refused to give me any discount for my trouble. Never again.MANIKA F.
There was only one person in this office. While she was courteous and professional we had to wait a few minutes before she let us in. Then when we returned we waited another 10 minutes before we decided to drop the keys and leave. I know COVID-19 is a problem but if you're open for business you have to answer your phone or the call bell. Also she didn't have any rope to purchase so we wasted time at the dollar store searching for items that should be readily available.Jamal L.
Customer did not leave a comment.MARIA E.
check if the trucks are clean in person not by photoJohn C.
Mike was professional, pleasant, efficient, and a pleasure to work with. Thank you Mike for your assistance.CHRISTY S.
Make moving vehicles a bit more fuel efficient.Blas G.
Mike had great customer service and with this being my first time renting, he made it a great experience. The prices kinda adds up higher than expected, but I would see myself going back. Next time I'll be smarter and will rent a larger U-Haul to avoid multiple trips.SAIDA B.
Great serviceHYO K.
Customer did not leave a comment.HYO K.
Customer did not leave a comment.Barbara A.
Customer did not leave a comment.Lino J.
Customer did not leave a comment.KEITH Y.
Very pleased with staff help. Will continue to rent truck monthly. And yes, would recommend your services to friends.Frank G.
Nothing i can think ofScott F.
Customer did not leave a comment.Greg G.
Really enjoyed the experience. Will rent again.THEODORE W.
Customer did not leave a comment.Clifford M.
Personnel really needs some customer service training. No class in communicating with customer. No offense but comparing the treatment associates give u at riverside location . NO MATCH. N truck was all dirty.Juan S.
Mike the manager was great. He's very friendly, professional and helpful. I will return to that store. I hope he's recognized for his great service, thank youAlex S.
Great ServiceAntonio D.
There were 7 truck lined up on the street because there was no room to store the trucks in the yard. The service manager didn't know that I was dropping off the truck at his site and he didn't understand why U-Haul would call and request that I change my drop off location to his site because he already had to many trucks.Melissa C.
No need for improvement customer service was excellent check out and check inRosevelt W.
Bests service and friendly not like FontanaSergio J.
Close location. Good friendly customer service. Knowledge.Margaret G.
Nothing very Professional.Warren B.
Customer did not leave a comment.David R.
All was goodDaniel A.
Lady at the friend desk was Fast and friendly ! Would recommend to family and friends. Much better experience than I had in the fontana U-Haul. I'll just leave it at that.Nathalia R.
Customer did not leave a comment.Christopher B.
Thank you for your good services.The staff are nice, friendly and very helpful.rasim g. | First Impressions
Thank youAngela C. | First Impressions
Great customer service.Vanessa G. | First Impressions
Storage facility is very clean and well maintained.elvia l. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!