Customer Reviews for U-Haul Moving & Storage of Richardson

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Richardson

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Rudy G. on

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Received truck with light rear out and very lucky I did not get a ticket. Waited for 10 min just to the truck.

Kristi R. on

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MARY A. on

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We rented our van without a reservation Saturday afternoon of Memorial Day Weekend. Your efficiency of getting us on our way to moving was much appreciated!

CHARLES K. on

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ROBERT T. on

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This experience was not anywhere near what i have received in the past. I was told by the first individual i spoke with that there were no available vehicles to use only to call the call center and find out that there were and i made a reservation walked back to the counter and went to the same individual who then walked away and asked that someone else help me. I have used y'alls services before and its been good but today was not one I'd use as a high note.

Brandi G. on

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Haas J. on

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Radio didn't work. Had the same truck previously and said something then and nothing was done. I will start looking for a new location to use.

ROSE B. on

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RABIH M. on

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Exllent customer service

TOM H. on

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cynthia r. on

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From making the reservation to pickup/drop off, the process was efficient and I had no difficulties.

Christay B. on

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The stuff I told to she was very mean. She didn't care about the issue I brought to her. The truck was not filled. So disappointed with this location

Bill A. on

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Drop off and check out took minutes. Easy.

joseph b. on

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I phoned ahead to let the guys know I was running late because I had to buy a wrench big enough to change my toe-ball out. They helped me swap it out and got me hooked up by 8 p.m. and were very helpful, courteous and knowledgeable.

Yut C. on

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Staffs friendly and professional

Teresa H. on

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Nathan G. on

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Customer service!!!!!!!! The man checking me in asked me to move the truck after he had already completed the check in. I just don't get it. Very awkward!

Mike M. on

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I rented a 26' truck and an auto transport. The staff always years the lights of the vehicle(s) before you leave. I was rold they were good, but when I arrived home with the units I noticed a frayed wire. The running lights on the trailer didnt work. I had to return ro the store to have a section on trailer wiring replaced. It was a quick fix but it should have been caught before I left the store.

Syed A. on

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its good experience although the rates of labours for loading uploading is quite high

MARCO B. on

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Timothy N. on

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Diane went above and beyond to make sure tail lights on trailer worked

Adnan A. on

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Today I had an argument with Mr Shawn Baars who claimed to be the manager. I made my reservation on our corporate account and stopped by the location to pick up my truck. I was on my cell phone when I gave my driver license to Mr Baars and I told him that I have a reservation. He ignored my request and told me that he will begin after I finish my phone call. I informed him that was an important phone call and it is in no way a conflict with what he supposed to be doing. He insisted on ignoring my request until I hung up my phone. I was upset with his attitude because I've done business with this location multiple times and never experienced something like this. He insisted that he needed my full attention in order to start the service even though he himself was chewing on his sandwich. I asked that someone else to serve me and he let another employee take care of my business. After coming back to drop the equipment Mr Baars was still there and I asked that I would not complain if he apologized for what he did but he chose not to. So I hope you can bring his attention to improve his customer service and to deal with your corporate clients in a better way.

Darrel P. on

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MARTHA M. on

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Professional personnel, beautiful trucks, clean, organized, environmentally conscientious, great service. I love UHaul!

Joshua H. on

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This is very unfortunate that I have to leave the review on this location because it wasn't their fault my experience was so bad, but I have to express how bad of an experience I had and this is the only avenue available. I havehHad one of the worst experiences with uhaul at the 2716 K Ave b, Plano, TX location. I scheduled everything online to pick up a truck after hours at the location because I had to drive in from an hour away. I get there and start my pick up process and no one at the location had assigned a truck to my order, so I couldn't pick up the truck. The online process instead gave me a number of the area manager, who I called twice and left a voicemail with and still to this day haven't received a call back from. The only saving grace for me was that there was a uhaul open till 7 that I called who routed me to their reservation people who scheduled another truck from a different location 15 minutes away for me to get. So not only did I have to drive an hour to not get a truck that I scheduled, I also had to be ignored by an area manager and rerouted another 25 minutes (6 pm traffic on 75) out of my way to get a truck. Terrible experience because someone at this store just didn't do their job.

Anthony K. on

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Adam M. on

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Kym G. on

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Lot's of equipment on site.

ROBERT M. on

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Excellent customer service and knowledge staff who helped me get the best rate.....very very pleased with my trailer rental with is awesome store??

Richard L. on

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Great Location!!!

Anthony K. on

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marcus v. on

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Nice and easy experience

Alannah E. on

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Location was hard to see when exiting the highway. Actually missed it because I never saw a sign until I drove by. Was also hard to pull in to while driving the 20' truck.

Michael I. on

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michelle c. on

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Joshua S. on

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Been in this location multiple times leading up to my move and service has always been great. Diana was always a tremendous help in more than one visit. U-haul and the staff are a huge reason my move went smoothly. Thank you!

James D. on

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Jimmie W. on

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Bahita B. on

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Nathan D. on

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Michelle K. on

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This is the second time we used this location, and I was very pleased with the service, equipment and convenience both times. Thank you for making tough moves much easier.

Jeremy W. on

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Love the folks that work there! Especially Vernon and Diana! They know their stuff and are always helpful and provide great service!

Robin T. on

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Steven S. on

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POLLY T. on

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Phuc Tien H. on

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Please clean the steering wheel and include instructions on how to move side mirrors.

Olympia T. on

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This is the best Uhaul experience I have ever had. The young lady was helpful and quick. Really great location!

BETH C. on

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The manager was very helpful and was very pleased with my overall experience. Have used this location numerous times, but this time the manager was especially helpful.

Brad N. on

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monica m. on

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Very nice and friendly stuff. Help me with all my needs.

Steven G. on

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Friendly and knowledgeable folks. Thanks for the good experience!

ibrahim mohamad n. on

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Customer did not leave a comment.

Eugene C. on

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Great Service!

barbra J. on

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Needs a latter on all trucks....

John H. on

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Mary M. on

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hubert p. on

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Keep up the good work.

Jeanine B. on

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Lucio V. on

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I'm very surprised about receiving a violation email concerning use of a toll road. Use of a toll road is simple and easy, just charge on he card, as any car rental company. Very up set for that

Kamilla M. on

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When i set the reservation up they did not listen to my needs I needed to move a 4 bdrm house from Plano texas to Sherman texas they only had a 20ft truck some algarythem you use determined i needed 24 hrs and i told the guy i needed longer it determined i could do this in 1 trip no you can''t he said he couldn;t set these that the return location would and the system determined wrong costing me well over the exspected amount by a good 300.00

john w on

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i loved everything

ruth h. on

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Fast, knowledgeable, decent truck. Worked for my experience.

JAMES F. on

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Too expensive! You chg .59 mile, insurance and gas, When I have to pay a $19.95 flat fee, $.59/mi, + insurance, , and fuel, $65 is too high a price to borrow your vehical for 43 miles. Lower your $19.95 base price.

David M. on

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deborah c. on

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Alberto C. on

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Fast and friendly service. If I ever need to move again I know where I'm going to rent a moving truck.

jamie b. on

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Jordan B. on

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Truck was horrible, died in the middle of the road twice, kept surging on the highway. Felt like I was driving on square tires. I thought I would be worn out from moving a 5 bedroom house but am in worse pain from driving this truck ...

peter g. on

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Better inform the client on pickup an dropoff procedure.......

Paul L. on

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The fuel level was 3/4 when I picked up the truck, and I returned it with 3/4, but I was charged for fuel. Other than that, it was a good experience. Staff was very friendly and helpful.

Abraham T. on

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Jeanette D. on

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Super efficient!

Sharrion C. on

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Christopher D. on

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This location is incredible. Second time I've rented this month. Newer equipment, fast reliable service. Cannot complain!

Robbie T. on

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Cathy H. on

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Kelli M. on

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Adam H. on

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Amanda S. on

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Nothing to improve on. A guy named Matthew and a young lady (didn't catch her name) helped me load my vehicle onto the car hauler and ensured everything was secure; and all this with a smile and EXCELLENT customer service. These two employees are great examples of what it means to be a great asset to your company!

Courtney C. on

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I rented the truck that was suppose to be able to move a one bedroom apartment. We had to make two trips. Not impressed with size... I don't feel like I own much, and it definitely took almost two full trips. Also, there are a lot of hidden fees behind the $19.95/day motto.

Michael J. on

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Julie C. on

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Angela I. on

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Jonathan B. on

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Gas was at less than one half of a tank, even though I was told to return it with half a tank. Pads and Dolley were not in the back of the truck, despite paying for them. I was told I would get a call from the manager to discuss refunding my credit card but received a call from the trainee that messed it up instead.

Rick E. on

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Customer did not leave a comment.

Robert o. on

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Not sure at this time.

Cordy C. on

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Koo O. on

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robert s. on

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Truck got great gas mileage, 16 footer . They were prompt and courteous . Pleasure doing business with them.

Ira C. on

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Wouldn't change a thing! Personnel and truck was ready for pick-up as requested, and the truck was perfect for our move to Lytle, TX. I'll be back again to rent a truck in May. Thanks for a great experience - you are a real stress-reducer!

George M. on

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Rocky M. on

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The two employees were most helpful.

John H. on

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Virginia T. on

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thresh b. on

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Very good customer service!

jim s. on

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I rated this location as fair because I had to wait for 15 minutes to get the trailer hooked up. The U-Haul service person waited on another customer after my transaction was complete instead of assisting with me with hook up.

John H. on

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Bruce S. on

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Everyone has always been very friendly on the phone, except for one lady, who was definitely in a rush to get my business and get off of the phone. I asked her if she was in a hurry to get somewhere. Everyone else has always been extremely nice on the phone and in person.

Danielle P. on

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David B. on

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Drop off of the trailer just took a couple of minutes and I received email confirmation a short time later. Rudy Munoz was very efficient!

Shane R. on

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David D. on

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The wrong mileage was recorded on the rental, and although I proactively called to address it, it was not handled. The assistant manager said a note would be on file to show the difference in mileage, to avoid the charges, but it did nothing.

ed w. on

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Frances W. on

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Mark G. on

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Maintain the programs you have. DO NOT water down the quality you have achieved to save a buck. Its not worth it.

Mateen S. on

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Tim F. on

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Michael R. on

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The staff was attentive, helpful and eager to get me setup and on my way. Can't ask for much more then that on moving day!

Jennie P. on

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JASON T. on

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James M. on

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Pick up and return was about my expectations

JOhn H. on

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Ross B. on

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Horrible customer service

Jared F. on

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First I was given a truck with a half a tank of gas and was expected to return it with 3/4 of a tank of gas to go 63 miles. I spent more money returning it to thi location than if I'd of just returned it to the location where I moved to. When I told the associate about it he said "ok, you drove over the allotted miles and it's going to cost you an extra $4.40". He didn't even address the fact that I got the truck in substandard fuel capacity and try to help rectify the problem.

RIDA A. on

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TAO X. on

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CLINTON D. on

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CHRISTIAN R. on

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Jeremy B. on

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They took the time to listen to my problems I had with my rental. Tool the time to write up a complaint with my rental to have someone from the corporate office contact me about the horrible experience I had with the reantle.

craig k. on

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Cody S on

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I was surprised at the amount of electronic security, but it adds peace of mind.

KONSTANTINO R on

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good service and clean facility

TRACY T on

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very nice place

PETER P on

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All the attention and the experience were splendid.

SUSAN S on

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Very nice facility! Staff was helpful and accommodating!

AMMON L on

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Just wish I could visit my unit 24/7. Great staff, very helpful. I visites your facility about 10 times over the span of a month and was always impressed. The guys even helped me find my wallet once.

KYLE H on

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Vernon was great! Very helpful and accommodating.

KENYA H on

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The facility was easy to access.

Betty R on

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Everything went as expected. The mover we selected picked up and dropped off the U-box for us.

GAYNEL J on

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My only suggestion is for the Richardson faculty to have more help there was always a long wait when ever I went in to my POD. The area where you go into your POD could be a little cleaner.

Hekyong C on

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The four times i called uhaul I was transferred to customer service and they said that the store would call me back but I never received a call back. I finally had to go in there and talk to someone.

TAJII P on

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This location was exceptional and phoenomenal The entire staff was professional and personable empathetic and kind. Moving can be tough and they really Get It! Erle Road Storage is also GREAT!

SANDHYA K on

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Lucky Simmons is excellent as the store manager. I would definitely recommend him to anyone who is moving from Dallas.

MAUREEN K on

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The manager and staff were VERY helpful and efficient. Overall, my U-Haul experience was EXCELLENT!

SUSAN M on

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Customer service was lacking...lost the first lock I purchased and required me to buy another. After much complaint to Corporate, I was finally reimbursed the cost after a month.

MICHAEL H on

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Service was very nice

WILL Q on

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I did not actually visit this site as my movers came and delivered to this site. However my contents were received today and in good condition, so it must be a safe site. Thanks, Will

DARRELL S on

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It was a pleasure doing business with these folks. They made every bit of the process easy and were helpful and friendly all the way through. Thanks!

ROY B on

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Only negative is parking for both rent and customer`s car. It was a hassle.

ANGELA M on

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Everyone and everything was great! I only wish the access door had a ramp instead of a small step. Not very easy to navigate with a dolly. Besides that, the location and staff were terrific!

DAWNYIELLE M on

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worse experience ever. I will not use Uhaul again for my moving needs.

MONICA S on

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Everyone there was very nice and super helpful. And Lucky was professional and had fantastic customer service. I recommend this place to all my friends!

KENDALL D on

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I loved the services most that were provided by Lucky and Drew. Thanks

JEFF R on

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I called many times to get my box both shipped out and delivered. Staff completely ignores phone calls and messages unless they`re from corporate. Not happy with this experience.

DARRYL T on

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Box was damaged, called to have someone take pics BEFORE opened box - treated rudely. U-Haul Rep. said he was 10 miles away and what did I think he should do about it, then he hung up on me.

CLARK D on

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Staff was extremely helpful.

MARILYNE D on

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Everything was good.

MARSHA P on

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customer service was excellent with very friendly staff at this location.

ANGELA R on

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Off-site delivery scheduling service was a headache. However, Richardson TX manager, Lucky, went above and beyond helping resolve the situation. He single handedly redeemed Uhaul.

ALYSSA R on

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Easy communication and didn`t have any problems.

MEISHA C on

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Val and the drivers Deyanira Sarah were great. Everything was confirmed, on time, and friendly. I appreciate them!

TOPHER O on

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I called 24 hours ahead of time so I would have access to my U-box but it wasn`t ready and the person they tried to have help me wasn`t trained in how to use the fork lift.

JEFFERY H on

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Unable to reach anyone by phone at the Richardson location had to use the National number

CAROL S on

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staff in Texas, misdirected my UBox and unwilling to admit it or help. a man at UHaul in Kent, WA, was very kind helpful and went out of his way to see that my UBox was delivered here to Bellingham.

BRANDON W on

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The only issue I had with this facility was the hours of operation.

CAROL S on

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I originally ordered the U Box to be delivered to the U Haul in Bellingham, WA. It is at the Auburn location and I need it to be redirected to Bellingham, at no additional cost to me.

PAULINE F on

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The character allotment would not allow me to describe my experience!

STEVEN P on

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Good friendly service.

DAVID M on

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The U-Box was clean and dry, but the door was racked out of square and both the draw latches and the lock hasp were damaged and broken. I repaired the door lock hasp.Contacting the this concern.

SABER M on

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The box was originally sent to a warehouse instead of being shipped. If I had not called to check on it, it would still be there. The employees were good but in Fort Worth, the girl was overwhelmed.

BRANDY D on

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The prices to go from location to location are somewhat outrageous. Moving from NC to TX was almost $1000, which is understandable. But another $350 to take it another 60 miles, insane.

JENNIFER S on

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excellent experience, knowledgeable and friendly team ! would use them again and will refer them !

PAMELA G on

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My only comment is: It would be helpful to have at lease one set of double doors for loading and unloading big items such as a refrigerator.

SEONG JU P on

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best service!

PAUL M on

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Beyond Expectations

MISTY D on

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Mark is the best manager ever!

PAUL M on

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Very Impressed thus far, have already reccomended!

SARAH D on

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Belle was extremely helpful and great customer service

JEFFREY M on

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The U box was in overall good shape except for the hinges and locking clasps. The staff is super friendly and everything arrived on time and in good condition. Thank you.

AUTUMN M on

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I had a great experience with Uhaul of Richardson. I have had a terrible time getting the ubox from the Uhaul place in Madison, wi.

MO B on

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Linda is very professional but I had to call her to see if she was coming. She seems overwhelmed and busy.

DUSTIN A on

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I was very please with the size and price of the u-box. The staff at Uhaul were friendly and very helpful. It was quick and they completely worked with my schedule.

AUTUMN M on

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This is an amazing idea for moving. We live farther out, and she was very understanding that the box was needed in a timely manner at our destination.

CARY S on

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The staff at all three locations involved were very friendly and helpful. Unfortunately, payment, contact, delivery information were all unavailable at the times they were needed.

ALYSSA R on

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Only complaint was an impacted area on the side of the box that caused a hole that I discovered after delivery rain cover had hidden it initially. Don`t believe that will be an issue though.

PRAVEEN V on

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Worst service ever, nobody cares even if you complain. They try to pass on the buck. Came 22 days late. Nbody has a clue where the box was.

MICHAEL M on

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your dimensions posted are external when people need internal. That cost me more. Your Movinghelp.com quote is not honored. Two big strikes.

DEBBIE M on

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Very polite and easy to work with

BENEJAMEN H on

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i had a ubox. it was good.

MARJORIE R on

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I had 3-4 conversations prior to delivery of the box and providing a lock was never mentioned. Luckily my sister found one in her garage but she may not have had one.

MARIA M on

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Since I`m limited to just 200 character. MORE TRAINING in MISSISSIPPI!!! If you need more info just look up my file and see what a nightmare it was. Richardson location was great...no complaints.

LANISE W on

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Thank you Linda, you were very nice and helpful!!

KARL M on

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Linda at Richardson was great! She worked with me to get what I needed done however the online reservation process was a problem.

WENDY S on

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My box was delivered on Monday 4/11. It was on time and she went above and beyond to make sure my box was in the right position. Service was easy to set up and inexpensive storage. Thank You!

MAGGIE S on

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WIll recommend to friends when needed.

JENNIFER E on

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Very friendly and always on time!