Customer Reviews for U-Haul Moving & Storage of Riverside

2626 reviews

4565 Linden Ave   Dayton, OH 45432
(@ Spinning Rd)

(937) 258-8112

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(937) 258-8112

4565 Linden Ave
Dayton, OH 45432
(@ Spinning Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Not enough employees in the morning

STACY D. 
Rating:
5.0

Customer did not leave a comment.

VICTOR B. 
Rating:
2.0

Woman made me park my personal car all the way at the end by the self storage and as i dropped of my equipment she did not make someone else do so that came after me, also went to put gas back in the truck and was maybe a 1/16th off from where it was at when i got it and she said there would be a 8 dollar charge so i took it back to the gas station and put 3 more dollars in it which put it over where the gas gauge was at. Ridiculous!

Demetrius T. 
Rating:
4.0

Customer did not leave a comment.

Robert V. 
Rating:
5.0

Great staff!

Serhiy S. 
Rating:
5.0

Customer did not leave a comment.

Craig G. 
Rating:
5.0

Customer did not leave a comment.

Nathan Y. 
Rating:
5.0

Very pleasant staff. When there was a change in plans, everything was handled in a professional manner. I would rent from here again.

Mallory D.  |  First Impressions 
Rating:
5.0

I was a last second book in and it was still a quick and pianless process. Team at Linden was courteous and easy to work with. Thanks!

James H. 
Rating:
5.0

Great customer service. Would use again.

Bobbie P. 
Rating:
5.0

I have rented from this facility several times in the last few years and always had a great experience

DEBORAH T. 
Rating:
5.0

What a great experience. Fast friendly service during check in and check out. I would recommend the linden ave U-Haul site to anyone needed to move and needed if supplies. They have everything you need at one convenient location!

Roderick C. 
Rating:
3.0

The guy that walked through everything with me he talked way to fast. I could not understand anything because he spoke too fast. You could tell he's used to going over everything but it was so fast you couldn't tell what he was saying. Also when returning the truck he was discussing the final walk through while smoking the cigarette. He would say a few words then huff on the cigarette and then continue. Witch I thought was kind of unprofessional. You could of set your cigarette down to help your customer for a couple of seconds.

Isabel B. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Customer did not leave a comment.

Tevin C. 
Rating:
5.0

Great. Fast, friendly, on the road in minutes.

DUANE D. 
Rating:
2.0

Customer did not leave a comment.

Tim F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark M.  |  Overall Experience 
Rating:
5.0

We needed a truck and storage for a couple weeks and they were very accommodating. Thank you! Preacher Parks

CLIFFORD P. 
Rating:
5.0

Customer did not leave a comment.

Jeff T. 
Rating:
3.0

There was not drop off box to return the keys after hours. I looked everywhere for it, I had no choice but to leave them in the actual mailing box.

Alexandra N. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Cora was a great representative very helpful and super nice will be doing all of my business here from now on

BRENT B. 
Rating:
3.0

Too much money for miles

ERIN G. 
Rating:
5.0

Customer did not leave a comment.

STEVEN Q. 
Rating:
5.0

Customer did not leave a comment.

RYEN C. 
Rating:
1.0

I cannot do business with this operation at this time due to first truck injured my Nervous System due the Weed smell I complained about to General Manager and Clerks. The staff could not explain to me that I should complete storage accommodation at the 4565 Linden Avene, Dayton, Ohio 45432 location fir two storage units awarded me over the telephone but General Manager changed the accommodation to fit his agenda an not mine. He never returned my calls to him when I reached out to him for clearifcations on how the check in process went until I met him by incident at the 4565 Linden Avenue, location on the day he gave me access to the facility at 4892 Burkhart and did not give me the key to the lock. I will be calling him today for the key to the lock and why access to leave property was denied upon leaving the facility. I need all Monroe's refunded to me to make this non-sense of a unit the Heneral Manager Evan Goode is having me pay for at $200 plus dollars after the first month. I am a 67 year old woman with High Blood Pressure and on a limited income and cannot be around Marijuana and stress of all this going on in my life.

BRENDA D. 
Rating:
5.0

Customer did not leave a comment.

Jeff O.  |  Overall Experience 
Rating:
1.0

There must have been a staffing issue. I and 2 other customers waited 45 minutes with no one in the store or answering calls. The young man arrived and had to log into to work as if he was just arriving. He was pleasant and tried hard to get folks processed. I always rent from here and am not sure I will again. Really messed up the day to start the rental over an hour late

LESLEY K. 
Rating:
5.0

Customer did not leave a comment.

Justin W. 
Rating:
4.0

When I called the Mills RD location which is closer to my home on was on hold for 21 minutes before anyone answered. This was entirely too long. That location didn't have the truck I needed to rent and so I made the reservation and had to go the Linden Ave location which they were great.

Sandra W. 
Rating:
3.0

Selecting online check in was pointless. It did not work.

AMY M. 
Rating:
5.0

Customer did not leave a comment.

KENNETH F. 
Rating:
5.0

Owner made me wear a mask! Would not help me until I put on a mask. I did not like that. But this is a privately owned U-Haul, so I respected his rights as a private owner. This facility is extremely well organized and laid out. The trailer I wanted was available, clean and solid. I cannot wait until this "pandemic" is over.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

RACHEL C. 
Rating:
5.0

Great customer service and agents very helpful

RICHARD N. 
Rating:
5.0

LINDEN AVE. HAD NOTHING TO DO WITH THE EXPERIENCE. THEY ARE NOT AT FAULT FOR ANY OF THE TERRIBLE EXPERIENCE OF THIS SITUATION. DEALT WITH 2 EMPLOYEES (NAMES I HAVE). KIM TURNER 937.267.0121

Kim T. 
Rating:
4.0

Stop requiring masks. I think you have one of few that requires it.

ELIZABETH L. 
Rating:
3.0

The associate that helped me in returning the trailer was being mistreated by another customer and his manager, Eric Couch was his name. He should be herd by another member of management above his supervisor, as I feel he was being treated wrong for a situation beyond his authority. 3 Stars for iffy management.

timothy M. 
Rating:
4.0

my only complaint, I was on hold for over 20 minutes before a representative helped me.

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

Amber A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raghavendra M. 
Rating:
5.0

Easy Peasy Lemon Squeasy

ROBIN S. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Maverick W. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Suellen S. 
Rating:
4.0

Customer did not leave a comment.

BENJAMIN R. 
Rating:
5.0

Nothing everything was great

Marcia W. 
Rating:
5.0

Customer did not leave a comment.

Leigh P. 
Rating:
3.0

Have more the one person working the check in counter.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

CINDY C. 
Rating:
5.0

Customer did not leave a comment.

Antonio C. 
Rating:
5.0

Customer did not leave a comment.

ANGUS C. 
Rating:
3.0

Customer did not leave a comment.

David S. 
Rating:
5.0

We have always had a great experience when using UHAUL at this location!

William S. 
Rating:
5.0

Customer did not leave a comment.

Paula M. 
Rating:
1.0

I was there at 11AM, and they couldn't rent me a truck or trailer because they said they had no inventory (the lady even searched all the local U-haul locations and said nothing was available anywhere) - an hour later, we were home and called the 1-800 U Haul number, talked to a rep who reserved us a truck at 1:45PM at the EXACT SAME location. So we went back and picked up our truck there. Ridiculous that they "couldn't" help us an hour earlier...

BENJAMIN K. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
1.0

The staff who checked us in was incredibly nasty and rude. We were yelled at repeatedly for being confused about where to go questioning additional charges for items we never received and we stopped for gas twice prior to returning the truck to make sure we had the fuel at the level we received and yet were charged extra for not having a completely full tank when that was not how we received the vehicle. Overall just a terrible experience and we have no interest in using uhaul equipment ever again.

Jessica B. 
Rating:
5.0

Customer did not leave a comment.

Linda K. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Perfect perfect perfect. Staff was so great

Diane B. 
Rating:
3.0

Customer did not leave a comment.

Heather W. 
Rating:
5.0

It was a huge improvement at Linden Ave versus the Woodman Rd location and would be helpful to know the difference in a larger rental full service center vs a smaller gas station pick up.

Bruce O. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
1.0

Absolutely terrible. The counter person, Nosferatu (that's their name), speaks as fast as he possibly can to purposefully confuse people on their agreements and is actively rude. I couldn't get into my storage unit for four days bc they didn't have a working code to give me. They never answer their phones. I was overcharged on my truck rental and when I went in to get this all resolved the manager, Evan, offered to let me pay in cash for what I was overcharged so it wouldn't be on my card. COMPLETELY UNHELPFUL. A one day $20 truck rental turned into a $55 charge and a week long excursion. I've been using uhaul for atleast 6 years and this is by far the worst experience I've had at uhaul as well as one of the worst customer service experiences I've ever had. I expect a full refund for the truck rental but I don't know how that will happen since it's impossible to get ahold of anyone.

Eric B. 
Rating:
5.0

Your online app doesn't work. When I tried to load photos of my drivers license, it would only upload the photo of the back. When I returned the trailer and tried to upload the photo showing the trailer was clean, the app reset and restarted. I tried multiple times to complete each process. (Using an android phone)

Elizabeth L. 
Rating:
1.0

There was only ONE employee working on a Saturday in May! Waited 45 minutes for my reserved trailer.

Nicholas H. 
Rating:
2.0

The man that waited in my husband is extremely rude. My husband has medical reasons for not wearing a mask, and he didn't say one word until after my husband paid. Then he was a complete asshole. My husbands issues and reasons for not wearing a mask are extreme and this guy wants to yell and threaten my husband. Not ok. The anti discrimination act of 2010 states that a private buisness cannot refuse service over medical issues. Not wearing a mask because of medical issues falls under that act. The way he was treated was completely and totally uncalled for and if he had video of it we would be talking to our lawyers. If this is how you treat people with medical issues then your buisness is not worth anyones money. Completely and totally uncalled for and ridiculous way to treat someone. Also making comments about the way my husband was dressed! Making fun of him and assuming his occupation! Completely and totally insulting and disrespecting my husband. I will not be a returning customer. Employees name was evan good.

Nikita T. 
Rating:
3.0

Uhaul needs to be more professional & stop ripping customers off. I was told that I had to do a minimal of a two day rental when I only needed one day. Then I wasn't able to get my day reimbursed when I returned the uhaul. Your company sucks as a whole. Everything I asked about the reimbursement I was told to call the 1-800 number. I called and was on hold for like 40 minutes just for them to say I can't be reimbursed. Not professional at all

Melissa T. 
Rating:
5.0

Customer did not leave a comment.

Lawrence H. 
Rating:
5.0

I had a great experience. How can you improve? If you want me to be a think tank to help you improve you'll have to pay me :)

Jonathan M. 
Rating:
4.0

I went 15 miles and had to put 9.2 gallons of gas to fill the truck before returning the truck. Obviously, I did not really have a full tank when I picked up the truck. I was robbed.

Alan B. 
Rating:
5.0

There was straw in the trailer but we cleaned it out and they actually took money off our rental for the inconvenience. That were such a friendly crew there and all so helpful especially Nefraatous ( can't remember how to spell it!! The vampire name)! He helped me with sizes needed and with carrying things tot he car and was very cheerful and courteous!!! This is the only one I like going to!!!!!

Ronnie W. 
Rating:
5.0

The workers at this facility hope to it and made the experience easy. They were very busy and worked very hard to accommodate all of the customers and phone calls. These employees performed outstanding under the pressure of the high volume.

David L. 
Rating:
5.0

The website isn't a great experience!

Steven P. 
Rating:
5.0

The people at the Linden location were very nice and the equipment was fine. The only thing that would deter me from using your service in the future is the terrible website. It was hard to check in and edit information and when I got back it was hard to get checked out. Luckily the person on site helped me get checked out so I could go home.

Sergio A. 
Rating:
5.0

Customer did not leave a comment.

Dawn M. 
Rating:
4.0

Customer did not leave a comment.

KIRK M. 
Rating:
2.0

Walk out to check the vehicle- The clerk documented me down for the wrong mileage and charged me. Also, I received the vehicle on E and did not receive my credit amount.

Bernard J. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA W. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
3.0

I showed up to get my trailer and the entire system was down. This was very frustrating. He called me a couple hours later saying it was back up. I show up and get my trailer thinking for the inconvenience they would discount my trailer or something, there was nothing. and there was a big pack of blankets in the trailer I didn't ask for which I didn't appreciated because it was just in the way of me loading it up. Where they keep the trailers is pretty narrow space so trying to return and back up is not so easy.

Luke L. 
Rating:
5.0

Customer did not leave a comment.

Josiah L. 
Rating:
5.0

No comments

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Tammy J. 
Rating:
5.0

All good

Austin W. 
Rating:
4.0

The service was great; friendly and helpful. The vehicle was clean and well kept. Price and fees could be better. Thanks.

Lavern S. 
Rating:
5.0

Customer did not leave a comment.

Edward S. 
Rating:
4.0

The van was clean

THOMAS P. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel N. 
Rating:
5.0

I had a lot of trouble getting the online check in to work properly with issues during every step. The employees at this location were able to provide assistance and saved me a lot of stress from the online portion not working for me. Great staff here

Jacob T. 
Rating:
5.0

Customer did not leave a comment.

Ted H. 
Rating:
5.0

Great location

Preston N. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Customer did not leave a comment.

Anita S. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
3.0

The online check in takes way ro long. Would rather go inside

Donna L. 
Rating:
5.0

Customer did not leave a comment.

BRENDA B. 
Rating:
5.0

The lights didn't work on the right side

David S. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
3.0

First trailer lights didn't work , changed trailer they forgot to tighten the hitch , trailer came off 1 mike down the road luck no damage, change insurance when I clearly didn't accept, they said was change due the second trailer

Roshon R. 
Rating:
1.0

Personnel was unfriendly, unclear in instructions, and unprofessional.

John T. 
Rating:
4.0

Customer did not leave a comment.

danielle J.  |  First Impressions 
Rating:
5.0

The young lady that checked me in was friendly, knowledgeable and efficient. I didn't get her name but she is an asset to your organization. I'm sure you can get it from my information. She deserves a pat on the back. She represents you well.

Brad P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randy B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan S.  |  Overall Experience 
Rating:
5.0

they made me feel safe

Angela B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve S.  |  Overall Experience 
Rating:
3.0

In the beginning we were extremely happy with the facility. We had no problem when our rate was raised from 54.99 to 59.99. We were annoyed at the immediate almost unstable $5 increase to 64.99. When the rate eventually increased to 79.99 for a 5x10x10 we were very dissatisfied. we were told the increase was not to keep people like us out, but to keep the riff faff out.

andrew m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronna P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard R.  |  Overall Experience 
Rating:
1.0

I’ve been calling the 800 number and local for 2 weeks now trying to connect my linden ave rental to my online account. The lady on the 800 # didn’t know how and no one answers the phone at the store.. so how am I supposed to pay my bill ??? This is ridiculous

Kristina V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JEFF M.  |  Overall Experience 
Rating:
3.0

We were there on Thursday July 2 to check and see about placing a few of our boxes.. We were "yelled" at since it was already after 6 pm and we had not done "all the paperwork" yet. The store was open until 7. We had reserved the unit for Thursday, July 2. Since the unit had also "not been cleaned," we agreed to come back on Friday July 3. When we arrived the next morning, the unit had STILL not been swept and mopped. So the unit was WET when it was turned over to us. Cardboard and wet floors do not make a good mix. Our time was wasted waiting for the unit to be cleaned and the floor to dry so we could place our boxes in the unit. The unit should have been cleaned in a timely manner, maybe Wednesday? Thursday morning?

Jeffrey L.  |  First Impressions 
Rating:
5.0

Great location, price, cleanliness and service,

Wesley A.  |  Online Move In 
Rating:
5.0

Extremely friendly and helpful.

JACKIE U.  |  First Impressions 
Rating:
5.0

Thanks everything is great!

Nancy D.  |  Overall Experience 
Rating:
3.0

I didn’t appreciate UHaul raising the rates without giving me a notice, and time to decide if I accepted it. Also didn’t appreciate the no pro rate time. If I don’t use an entire month I shouldn’t be charged for it. I’ll never use UHaul for anything else ever again. You Lost a customer for life. I also will not recommend you to anyone.

Randy C.  |  Overall Experience 
Rating:
5.0

I was very impressed with the staff. And the cleanliness of the units.

Rhonda S.  |  Overall Experience 
Rating:
5.0

very nice

Angela B.  |  First Impressions 
Rating:
4.0

My only concern was the broken glass pieces in parking lot. Maybe check and sweep parking lot.

Karin M.  |  Overall Experience 
Rating:
5.0

I have always been very satisfied with your services.

Rhonda S.  |  Overall Experience 
Rating:
4.0

Only one parking space has really easy access to the storage space. Could be two, or maybe three, if one was for a van without a frailer.

Ben B.  |  Overall Experience 
Rating:
5.0

Great customer service 👍.

Rhonda S.  |  First Impressions 
Rating:
5.0

I have always been satisfied with your services.

Rhonda S.  |  First Impressions 
Rating:
5.0

Scott Ross was extremely helpful in the process of getting the needed storage space.

Lori R.  |  First Impressions 
Rating:
5.0

I turned in a locker. I thought i should of got an return..my payment was not up till the end of the month..thsnk you

Kim H.  |  Overall Experience 
Rating:
5.0

Sarah H was excellent!

Janet N.  |  First Impressions 
Rating:
5.0

Very clean and easy to access. Moving carts always available

Osir O.  |  Overall Experience 
Rating:
5.0

Staff was always very helpful and friendly. Especially the young lady! (I can't remember her name).

Casey C.  |  Overall Experience 
Rating:
4.0

Thanks

thomas g.  |  Overall Experience 
Rating:
5.0

The man that helped me was extremely professional and courteous. He did his job well and still kept it friendly.

Holly S.  |  First Impressions 
Rating:
5.0

Staff was great! Professional, friendly and informative! They deserve a team award!

Raelynn B.  |  Overall Experience 
Rating:
5.0

Great experience! Staff was extremely helpful and very pleasant to deal with.

Jim P.  |  First Impressions 
Rating:
5.0

The loading/unloading vehicle lane facilitated easier transition of our belongings. It was especially useful on a misty morning. We also appreciated that carts that were provided.

Michael H.  |  Overall Experience 
Rating:
5.0

Always get what we request and good customer service.

Linda K.  |  Reservation 
Rating:
5.0

The facility is clean, well lit and climate controlled, and alarmed. Very good for the money.

charles h.  |  Overall Experience 
No reviews have been submitted for this location.

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