Customer Reviews for U-Haul Moving & Storage of Rochester

4485 reviews

6875 N Rochester Rd   Rochester Hills, MI 48306
(On the corner of Rochester Rd and Tienken Rd)

(248) 218-0502

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(248) 218-0502

6875 N Rochester Rd
Rochester Hills, MI 48306
(On the corner of Rochester Rd and Tienken Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Linda G. 
Rating:
5.0

Awesome team in Rochester. Only issue - all locations. If Uhaul could loan out vehicles full with gas and ask for them to be returned full. Bummer to start off your rental going to the gas station. Otherwise, Rochester rocks!…

JOHN STEPHEN S. 
Rating:
5.0

They made me feel supported, and that they were, truly, interested in making my move successful. From check-in to check-out they hit the mark, and went above and beyond, in providing excellent customer service.

TRACIE CHINEL C. 
Rating:
5.0

Keep up the good work! Thanks

Domenic M. 
Rating:
5.0

Michael was very helpful, I would definitely recommend this location to my friends and family.

Catherine B.  |  First Impressions 
Rating:
5.0

The person working the counter was clearly overworked but manged to be very thorough with all of her duties despite being understaffed. The women that hooked up the trailer was very courteous.

Lawrence D. 
Rating:
5.0

Excellent customer service. Trailer worked like a charm. This location is constantly busy, so which is a good sign.

Douglas K. 
Rating:
4.0

Bethany was very helpful and a pleasure to work with.

Amina A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL BRYAN O. 
Rating:
5.0

Nothing. Everything from customer service to the cargo van itself was perfect.

BRIAN CHARLES G. 
Rating:
3.0

We feel the hitch locks are unsafe. Due to weather issues we needed to detach the trailer in our driveway. I'm the connection method seems very ancient and unsafe compared to a typical ball and hitch…. Your vehicle carrier that we rented a couple months ago seems updated but not the trailer. Your own employee struggled to hook it up for us

Frank P. 
Rating:
5.0

Customer did not leave a comment.

Autumn B. 
Rating:
5.0

The vehicle was old and tired. It broke down as I was driving back to return it. No steering and no brakes. I noticed thru my travel it was making extremely loud noises while driving the truck.

Paul V. 
Rating:
5.0

Easy in and easy out. Everything went very smooth.

WARREN KIRK B. 
Rating:
4.0

I had a lot of vehicle issues that was reported to the management staff. I still have not heard back from them as of yet

MECHELE LYNN B. 
Rating:
1.0

Customer did not leave a comment.

Russell K. 
Rating:
3.0

The wait time on the phone and in person is entirely too long. This location is very understaffed

Lisa B. 
Rating:
5.0

Customer did not leave a comment.

Willis C. 
Rating:
1.0

This physical location was great. There was a lot of equipment (40+), but NO staff. There was only 2 staff members on site! One was at the desk, serving a line of customers waiting and the other in the yard for all the other needs of customers. I had to visit the site 3 times to get a trailer with "fair" tires. Tires were balled and they couldn't/not allowed to change tires on sight. On my second visit, myself and 2 customers waited 15 mins. in the showroom with no staff there! On my third trailer, the tires looked good, but the next day before loading I checked again (900 mile trip). A tire rim was bent with the tire bulging and had to be replaced. I called roadside service instead of going 5 minutes down the road. No one to give service (manager not on site on all visits) and tires were not being changed when needed. Push the problem to the next U-Haul location.

David K. 
Rating:
5.0

After the failure of the lansing uhauls to deliver as agreed, I pulled into the Rochester uhaul and Bethany was outstanding and rectified the problem.

MICHAEL JAMES W. 
Rating:
1.0

Online check-in should mean the keys are ready for you - I waited 45 minutes in a line out the door. Also, it was not the location I requested and I did not find out until the movers arrived to pick up the truck and it was closed. Then, I had to walk a quarter mile in 90 degree weather to get to the truck I had reserved - it should have been waiting for me up front. When I returned the truck there was no drop box for the keys. I waited on hold for almost an hour the following morning to let someone know where I left them. I was told the drop box was on the other side of the building, and that someone should have showed me where it was the day before. The website did not work to return my truck online because it could not find my location. The store said this is a common problem but did not warn me in advance, so I tried for more than 30 minutes, in the dark in an empty parking lot by myself, before giving up. In total there was not a single thing that went right with this entire experience, costing me time and money.

Sarah W. 
Rating:
4.0

Engine service came on just after I left the location. My bill was incorrect

Jaime O. 
Rating:
5.0

Customer did not leave a comment.

ANDREW ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

Yuankai H. 
Rating:
5.0

Customer did not leave a comment.

Briggs P. 
Rating:
3.0

.

Sriram S. 
Rating:
5.0

Customer did not leave a comment.

Christopher F. 
Rating:
5.0

Customer did not leave a comment.

Nathan A. 
Rating:
5.0

Customer did not leave a comment.

Alexander M.  |  Online Move In 
Rating:
3.0

When I rented the cargo van, the price was shown as $19.95 plus .69/mile. That was the rate calculated on the website, and the rate that I agreed to when I reserved it. When I went to pick it up, the rate was now $79 plus mileage. This was a clear bait-and-switch. I didn't notice when the confirmation came through that it now said $79, so that was my fault for not cancelling. So, I might recommend this site because it's big and there are a lot of trucks, the people were nice, and renting was easy, but I'll tell anyone who asks that they need to be aware of deceptive pricing and to clearly check the confirmation.

Patricia P. 
Rating:
5.0

Customer did not leave a comment.

pradeep V. 
Rating:
5.0

No improvement needed, Bethany was very accommodating with my rental needs. Thank you very much !

JACK FLOYD M. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

The roof leaked significantly and I spent 5.5 hours soaking wet The leak wasn't noticed until the cabin was loaded

JANOS U. 
Rating:
5.0

Customer did not leave a comment.

ABIGAIL PATTEE G. 
Rating:
2.0

Vehicle stunk like throw up. Terrible

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

Carlos G. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA JAMES D. 
Rating:
5.0

Super easy and everything went very well pick up and drop off!

BRIAN DAVID M. 
Rating:
5.0

Trailer had a leak in the top left front portion. Had water all over a dresser when we unloaded.

Harold S. 
Rating:
4.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

Edwin C. 
Rating:
5.0

Customer did not leave a comment.

Braeden M. 
Rating:
3.0

Two representative where on the phone with customers. One was on what appeared to be her personal phone, while a fourth sat and ignored the customers in line. After being directed to take trailed to the back for unhooking, it took an additional 15 minutes for someone to finally work their way over.

Madison H. 
Rating:
3.0

The location I wanted to pick up from didn't have the truck so I had to go further. You should move the equipment or not charge the extra mileage incurred for the customer

Lynnette M. 
Rating:
5.0

Customer did not leave a comment.

Judith B. 
Rating:
5.0

Nothing needed. Keep up the good work!

Kimberly G. 
Rating:
5.0

Customer did not leave a comment.

DANIEL JOSEPH E. 
Rating:
5.0

Bethany was very friendly, efficient and solution oriented. A pleasure especially when customer service at most companies seems to be lacking. Very appreciative and grateful for her professionalism.

Elizabeth C.  |  First Impressions 
Rating:
5.0

The agent was friendly and helpful. Great service, thank you.

Darren G. 
Rating:
5.0

Customer did not leave a comment.

Don H. 
Rating:
5.0

Great van. And rental location.. But the U Haul app was very disappointing. Uploads of pictures faulted out, both on the checkout and check in. Could not complete either. Employees at rental location had to complete both procedures. App was a total waste of my time. Wil not use again any time soon.

patrick R. 
Rating:
5.0

Super easy dropoff i was done in 2 minutes

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

JOHN MICHAEL C. 
Rating:
5.0

Very friendly

MARTIN JOSEPH B. 
Rating:
5.0

Trailer was ok condition, rusted sticky latch. And they could not provide me with 4x8 size requested. They called two days before to switch the trailer size to 5x8 as that is all they had. Second time in a row this has happened. I didn't need larger trailer. The phone person said it would be same price but when I went to the location they upcharged. I had to catch it and tell them it was wrong. Then I had to look for something to tell me the price that was on my reservation. Luckily there was a note confirming what was said in the account. However, why was the price not fixed before I caught the mistake? I already had to take the larger trailer with worse fuel economy, and didn't appreciate trying to be $20 upcharged. Why can't uhaul stock the 4x8 trailers or at least not let you reserve them?!? I have not been able to get one in last 5 years.

Trevor T. 
Rating:
5.0

Easy to check in and get the trailer and even easy return with the self return. Thank you.

William M. 
Rating:
5.0

Everything was great. I just refilled the truck with too much gas. That is on me. You guys were great

Marvin F. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
3.0

Customer did not leave a comment.

JONATHON V. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
4.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Alisa L. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA PASKIET D. 
Rating:
3.0

Customer did not leave a comment.

Sarah B. 
Rating:
5.0

Very fast and efficient disbursement and return process!

Terrence C. 
Rating:
5.0

Customer did not leave a comment.

TROY D. 
Rating:
5.0

Customer did not leave a comment.

Wynee F. 
Rating:
3.0

called to verify if another person could pick up rental and 10 minutes later another employee at same locatoin called to tell us the reservation was going to be cancelled in 20 min when i got there and mentioned it both employees ( the lady i spoke to on phone and gentlemen who called to warn reservation was going to be cancelled ) the female immediately said lets not discuss this issue and get you setup with rental

Ted B. 
Rating:
5.0

Customer did not leave a comment.

Christopher V. 
Rating:
5.0

Great location with super friendly and helpful staff. You get what you're promised when it's promised and they made the whole moving process simple and easy. Highly recommend!

Greg W. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Daniel J. 
Rating:
5.0

Customer did not leave a comment.

Darryl M. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
4.0

Customer did not leave a comment.

Grant M. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Bethany at the Rochester Hills, Mi location is pleasant and very competent. She went out of her way to obtain the auto transport, which was in high demand.

Art D. 
Rating:
5.0

Customer did not leave a comment.

NANCY JOAN W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marc S. 
Rating:
5.0

Customer did not leave a comment.

Bruce H.  |  Overall Experience 
Rating:
5.0

The people here were always helpful. We never had any problem getting into our units. We also purchased many boxes and other items from this location. They had everything we needed.

Leslie H.  |  Overall Experience 
Rating:
5.0

Extremely helpful. The staff took time to make sure I was well informed in operation of the trailer. Excellent. Highly recommend this location.

Todd B. 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN H. 
Rating:
5.0

Thanks for the quick shipment of the container. It was shipped in great shape and getting the moving help was easy with u-haul. Customer care service can be improved, wait time is high.

nandeesha S. 
Rating:
5.0

Great service with a smile.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

Rafael C. 
Rating:
5.0

I rented a motorcycle trailer in advance and when I showed up at the Troy MI location it was not available. They redirected me to this location over an hour away which was a major inconvenience. They also said that I would receive a $50.00 credit for the inconvenience. when i try to call customer service to get this refund the wait is typically over an hour.

Christian N. 
Rating:
5.0

Customer did not leave a comment.

Shelly W. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

newer trucks

Robert Z. 
Rating:
5.0

Customer did not leave a comment.

Tatiana L. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Your app needs a lot of work. I had multiple issues with it and had to use the web interface. If you're going to have an app it should work without the issues I encountered.

KURT EUGENE L. 
Rating:
3.0

Customer did not leave a comment.

Alan D. 
Rating:
5.0

Great customer service with helpful and friendly staff.

PAUL WOODY B. 
Rating:
5.0

Customer did not leave a comment.

DENNIS W. 
Rating:
5.0

Very clean, good smelling and always good temperatures in this storage facility. Would highly recommend

lauren K.  |  Overall Experience 
Rating:
4.0

Noah was awesome! He helped us get started and just had a great attitude. Whoever answered the phone when I was returning the trailer was not great at all but good for a laugh. She talked to me like I was an idiot because my phone wasn't working. Luckily my boyfriends phone was working though so we could check in for the return because she was nothing but condescending.

Katelyn K. 
Rating:
4.0

When you have a early check in if they get there arrive early given the service to get them on their way when you're there

Orland P. 
Rating:
1.0

Was charged double for turning in the keys 5 minutes late because I had to park the uhaul in the back and had to walk the long parking lot to get into the office

Derek S. 
Rating:
5.0

Customer did not leave a comment.

Blayde M. 
Rating:
5.0

The crew that set up and dismounted my trailer were excellent and represent Uhaul very well

Brian W. 
Rating:
5.0

Customer did not leave a comment.

Dorene T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NANCY JOAN W.  |  First Impressions 
Rating:
1.0

Nothing wrong with the truck and all went well. Except the General Manager at the store literally was yelling at another customer on the phone because they hadn't returned their truck in time for my pickup. Made the whole situation very awkward for everyone in the store, not to mention how the customer on the other end of the phone felt. Not sure how the general manager became a manager. wow. pity any other workers in this store. hope they find a new manager soon.

TREVOR SCOTT N. 
Rating:
3.0

Clean the rig the seats were filthy the cupholders were filthy the front window driving into the sun was filthy. The layout of the parking requires a lot of walking back and forth from customer parking to where trucks are parked back to front office to get the key, then back to get the truck which is required the way the app is designed.

Daniel W. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM CHARLES H. 
Rating:
5.0

The nicest and politest group of people , especially Noah !

Katrina B. 
Rating:
5.0

Nin

JUDLEY G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond K.  |  Online Move In 
Rating:
5.0

Excellent facility and I would recommend U-haul storage to anyone.

janet S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcella P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dale F.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

susan a.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DARREN V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris W.  |  Overall Experience 
Rating:
5.0

Working w the staff there was a smooth and friendly experience. In the stress of moving from my home of 42 years, U Haul was the easiest and most efficient company to work w out of all the companies I had to contact in regard to this move.

carol m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerica A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

zyshonne b.  |  Online Move In 
Rating:
4.0

When I was getting ready to move out there were no available carts, had to postpone my move out date until carts became available

Michaels C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kerry P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leslie H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diana C.  |  Overall Experience 
Rating:
1.0

Building was confusing, no signs where to go. Couldn’t get into unit due to error in with check in device. Can’t use my own lock.

Aaron K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

martkeshia g.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Sean H.  |  First Impressions 
Rating:
3.0

I used to work for Uhaul so this will be biased. The basic service was fine. There's too much swiping and card reading and doors for my taste, but I get it. The counter is where the break is and always will be. No one knew how to use the door device, it took some time to figure out if it was the right one and if it even worked or not. Hire people and pay them accordingly so someone can be at the counter at all times and people can be out in the lot at the same time helping people. You guys never paid people for the amount of work you dump on them, and let them unionize if they want to Joe. I was offered a job if I wanted it, but really would not want to work for such a megalomaniacal greedy behemoth where the shareholders are more important than the workers. Sadly it is how all future corporations will be. Tell Bezos the same thing at your next rich guy meeting. I went down the road to a more economical storage facility in the end.

Daniel E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wayne F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel R.  |  Overall Experience 
Rating:
5.0

Clean, convenient and secure. It was everything I needed.

Matthew K.  |  Overall Experience 
Rating:
5.0

Bethany was great managing and handling multiple customers at a time at the Rochester Hills, MI facility.

edward j.  |  Overall Experience 
Rating:
4.0

I cant Believe I lost All my stuff for 70 dollars and still owe a balance 😭

Chanel L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Zachary D.  |  Online Move In 
Rating:
5.0

I couldn’t ask for a better experience I had to switch from another storage area to this one it was clean it was affordable it was convenient five stars

Andrea P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mike c.  |  Overall Experience 
Rating:
5.0

Great facility and would use it again if needed. Excellent experience. Thanks

Mark G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATIAS G.  |  Overall Experience 
Rating:
5.0

Heated unload area made moving in and out of storage easy, even in the dead of winter. This is also the cleanest storage in Rochester.

JAMES C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BILLY PAUL S.  |  First Impressions 
Rating:
5.0

Michael was very helpful!

ROBERT D.  |  First Impressions 
Rating:
5.0

Staff was very courteous and helpful.

Phil H.  |  First Impressions 
Rating:
4.0

Only issue was when I went to clear out unit Inwaited in a long line with only one cashier helping and it took a very long time.

Susan S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina H.  |  Overall Experience 
Rating:
5.0

Excellent customer service. Friendly and helpful.

Carrie E.  |  Overall Experience 
Rating:
5.0

Great job all the way around. Great staff, easy bill payment system, and a quality, secure building to store my goods in. Would recommend them to anyone looking for storage!

Michael M.  |  Overall Experience 
Rating:
5.0

Very satisfied with my experience with U-Haul of Rochester!

THOMAS L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carrie E.  |  First Impressions 
Rating:
5.0

When I opened y unit there was a POISON mouse trap box? Is that normal or who maintains that?

michael w.  |  First Impressions 
Rating:
5.0

waiting on a correction to my account as I never moved out.... other than that, I will stay on top of the correction to see that the error is fixed

gaile k.  |  First Impressions 
Rating:
5.0

Well, I had to contact the office Saturday Oct 17 when I received a notice that I moved out, however, I did not move out. Within a reasonable amount of time I received a return call, stating they had made an error and corrected it. However, just waiting for my december payment to be reinstated as I paid 2 months in advance. Other than that, top notch customer service. I will stay on top of the correction to make sure it's done.

gaile k.  |  Overall Experience 
Rating:
5.0

Awesome Service & Staff

Ginalashawn S.  |  First Impressions 
Rating:
5.0

Very professional and helpful throughout my experience at u hau

Marc P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nancy C.  |  Overall Experience 
Rating:
5.0

All good things. One exception was the young lady behind the counter had her radio a bit too loud and the elderly gentleman trying to return some boxes could not hear what she was saying behind her mask and the radio. She should have turned the radio off. Common courtesy.

DIDRIK K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lou A.  |  Overall Experience 
Rating:
5.0

I gave an "Excellent" rating to your storage, while I have a serious suggestion to you to improve the quality of your services. It is better to have multiple entrance doors to the buildings as for example for someone like me whose unit was located at the end of the hallway that was very difficult and a long way to access my unit through the only available door. Thanks,

Mohammad Sedigh T.  |  Overall Experience 
Rating:
4.0

My only comment would be that the office person should have shown us to the unit and showed us how to swipe in and out. I'm still not sure if I did it right.

Brenda E.  |  First Impressions 
Rating:
1.0

Bethany I was there last night at closing. The poor woman who helped me either needs a lot of training or a new career. It took like 45 mins to rent the unit. That was insane. Then she didn’t tell me that ther was no elevator, didn’t tell me about the 2 levels of the price difference or there was apparently a free lock inside the unit after I bought one. Finding the zip tie on the lock was another unpleasant surprise since I flew in that morning and can’t carry a pocket knife. Luckily I had a nail clipper in my backpack. The alarm siren went off several time. Never did figure out what to do with the card key Since I didn’t need it to get in. Overall if was a horrible experience. The only good thing was you were open till 7. You should also put a camera and remote access system on your overhead door to rescue stupid people who are there past 10 instead of telling them they will just be stuck like you told me.

Scott G.  |  First Impressions 
Rating:
4.0

Suggestion: Trash cans in loading area. I noticed people leaving trash behind due to no garage can available. Otherwise great experience!

arin l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

doug p.  |  First Impressions 
Rating:
5.0

I like u hall Rochester mi , very clean storage, wierment and exlent job very nice people and helpful god bliss them I be back in future Thanku Thanku so much

Jasminder G.  |  Overall Experience 
Rating:
5.0

Bethany and her team are top notch. She has the cleanest storage in Rochester Hills. The large unload bays make it easy to unload.

JAMES C.  |  First Impressions 
Rating:
5.0

Like the donation drop-off for household goods. Very convenient.

Jean B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SALLY K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosalinda V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DARELENE D.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Diane K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brittany C.  |  Overall Experience 
Rating:
5.0

It is really wonderful in today's climate to deal with professional, knowledgeable and pleasant staff at a well-run company. The staff was always courteous and I never waited longer than 2-3 minutes if that for assistance. My storage unit was excellent the whole time I had my valuables in storage...no leaks, no wet floors, all inside, climate controlled. And once I cleaned out and closed my unit the rat trap had no bugs and no rats. The place is clean, very well lighted, safe, secure! Well run place! Thank you!

mary l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Craig M.  |  First Impressions 
Rating:
3.0

Storage is nice. Check-in procedure was a little problematic. I was not happy with my truck rental. We were charged a $25 truck cleaning fee, but the truck was filthy when we picked it up. My wife had to wash the interior. It had a dirty mask left in it from previous rental!

DARREN V.  |  First Impressions 
Rating:
5.0

Bethany and April and terry are fantastic - top notch experience

Jeff K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lynn s.  |  Overall Experience 
Rating:
5.0

Very pleasant customer service. Never had a problem with my whole 3.5 year rental. Very clean.

kayla d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian G.  |  First Impressions 
Rating:
5.0

The entire staff is always super helpful and extremely polite. The location is convenient to where I live, the facility itself is safe, secure and they offer those carts which are super helpful. The loading/unloading area is well lit, I feel safe even when being there alone at night, have never had any issues. Would highly recommend this facility for any of your moving and/or storage needs.

jodie g.  |  Overall Experience 
Rating:
5.0

Staff was always very helpful.

Michele M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael C.  |  Overall Experience 
Rating:
5.0

Great customer service, clean environment and professional staff!

angelo j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laurie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayne C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

thomas d.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kaitlyn B.  |  Overall Experience 
Rating:
5.0

The facility and employees were simply great! I was so greatful when my payment was due that they would even call and leave me a kind, simple reminder so I wouldn't receive a late fee.

Kathey A.  |  Overall Experience 
Rating:
4.0

I had the end unit. It had a small leak in the wall.

Paul L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARLENE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary L.  |  Overall Experience 
Rating:
4.0

It was the staff and the mgmt that made me have a great experience. They were very helpful and kind.

Derrick S.  |  Overall Experience 
Rating:
5.0

Everyone at this location is amazing, always helpful and always smiling and willing to help

Hannah R.  |  Overall Experience 
Rating:
5.0

Great clean storage fair prices.

Robert W.  |  First Impressions 
Rating:
5.0

Sales person was great and attentive!

STEPHAN Z.  |  First Impressions 
Rating:
5.0

Wonderful customer service! I rented a storage unit-Everything was explained and demonstrated to me.

JILLIAN R.  |  First Impressions 
Rating:
4.0

Good people and very helpful, the availability was not as good as I was hoping but very satisfied at this early stage!

Scott D.  |  First Impressions 
Rating:
5.0

Everything is great

Tim S.  |  Overall Experience 
Rating:
5.0

Secure and clean facility, friendly staff.

Louann E.  |  Overall Experience 
Rating:
5.0

Noah provided excellent service, He is knowledgeable and personable. We have had many interactions with Noah and he has always displayed a positive attitude and provided top-notch service! Thanks!!

DARELENE D.  |  First Impressions 
Rating:
4.0

Only issue is trying to talk with the local office via phone.

William C.  |  Overall Experience 
Rating:
5.0

Great place.

megan c.  |  Overall Experience 
Rating:
5.0

Very happy with my experience.

Michelle M.  |  Overall Experience 
Rating:
5.0

Used the unit for 1.5 years. Never an issue, always clean and secure.

Patricia S.  |  Overall Experience 
Rating:
5.0

Thank you for the great experience

Alexandra C.  |  Overall Experience 
Rating:
5.0

I felt comfortable leaving my belongings here during the construction of my house.

amanda b.  |  Overall Experience 
Rating:
5.0

Local team was awesome and helpful. They made me a happy customer.

Paul C.  |  Overall Experience 
Rating:
5.0

Very helpful

Katrina B.  |  First Impressions 
Rating:
5.0

Thank you this particular locations’ staff friendliness, courteous and efficient service.

Olga B.  |  Overall Experience 
Rating:
5.0

Terrific experience. Thank you!

Yahawa A.  |  Overall Experience 
Rating:
5.0

Everything went fine, no hiccups. The gentleman who helped me thru the process of entering/accessing my storage space was very helpful, forgot his name.

THOMAS L.  |  First Impressions 
Rating:
5.0

But your phone system is a disaster!

David T.  |  Overall Experience 
Rating:
5.0

Easy transactions with pleasant, helpful people.

Myrna M.  |  Overall Experience 
Rating:
5.0

Clean, well lit. Staff is very helpful, pleasant, and accommodating. Would definitely recommend this facility!

LAURA G.  |  Overall Experience 
Rating:
5.0

Would definitely use them again.

Charles D.  |  Overall Experience 
Rating:
5.0

great customer service

Andrew R.  |  First Impressions 
Rating:
5.0

Noah just might be the best customer service rep I have ever dealt with. He’s so friendly, and his laugh is contagious. Will be coming back in the future.

Nathan S.  |  Overall Experience 
Rating:
5.0

The facility hours were a little light for my husbands convenience, but he wants everything yesterday! A little planning goes along way. Everybody very nice at the front desk, will miss coming in.

ROBERT C.  |  Overall Experience 
Rating:
5.0

Impressed with staff at Rochester hills in mi. Off hours phone service not so good,long waits but it works

David T.  |  First Impressions 
Rating:
5.0

Everyone was helpful. There was a problem with my reservation, but they were able to sort it out and get me a storage unit. An employee helped me get boxes into my car. The facility is nice and clean.

Nicole V.  |  First Impressions 
Rating:
5.0

My only complaint is that I was told I would have a first-floor unit and received a second-floor unit without an elevator it is very inconvenient.

Nick B.  |  Overall Experience 
Rating:
5.0

Great experience. Easy to close account. The associate who helped us was extremely polite and friendly. Great job!

RYAN C.  |  Overall Experience 
Rating:
5.0

Top shelf and convenient.

ROGER P.  |  Overall Experience 
Rating:
5.0

Staff did a great job walking me through the process!

MARK S.  |  First Impressions 
Rating:
4.0

Employees were all helpful and friendly.

Pamela P.  |  First Impressions 
Rating:
5.0

The young man that helped was was awesome!

Philip H.  |  First Impressions 
Rating:
4.0

Very easy check in and employees did a great job explaining everything. So far a great experience.

RYAN C.  |  First Impressions 
Rating:
5.0

Highly Professional, friendly, helpful, informative.

frances b.  |  First Impressions 
Rating:
5.0

Thank u!!!

Rosalinda V.  |  First Impressions 
Rating:
5.0

Great service

michelle c.  |  First Impressions 
Rating:
5.0

All the staff very helpful and NICE!

Christine K.  |  First Impressions 
Rating:
5.0

Priscilla is very thorough and patient and extremely helpful!

mary l.  |  Reservation 
No reviews have been submitted for this location.

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