Customer Reviews for U-Haul Storage of Rogue Valley

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of Rogue Valley

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craig T. on

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Helpful staff who are very acomadating

Mike C. on

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The staff there were great. The manager is another story. I called on the day I was to have it back and asked if I could return the truck at closing ( 7pm ) instead of 4:pm. Guy who answered the phone looked into my account/order , saw i only had a pick up again I am assuming, but from what he saw he said i was good til tomorrow with no extra charge. he assured me. The manager knew who it was but refused to talk to him. Instead charged me. Making me dispute a $27.00 credit card charge in principal.

Bonita C. on

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Dushawn M. on

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Edgar J. on

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William C. on

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LOUIS B. on

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Great full service U-Haul facility

Patricia T. on

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Checking the truck back in on line was a challenge. I spent more than 45 minutes on site, partly due to connectivity issues. Once I got over the technical issues, the work of taking pictures began. The process was over all very easy but time consuming.

Kevin J. on

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Phillip H. on

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Kevin C. on

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People were very nice, I'll give them that. But we had a lot of issues with the overall experience. Truck we reserved was not available, so we had to get a smaller size. This forced us to make two trips instead of one to move. Of the trucks that were available, one wouldn't start and the other had a little over 1/8 of a tank of gas. They wouldn't fill it up for us, but told us we could fill it ourselves. They said they deal with gas thieves a lot, so it was possible it had even less than that, so we should check before we leave. We rented a dolly, but when we got home with the truck, there was no dolly, so this made it harder for us to move furniture. Also, as we were picking up the truck, a lady stormed out of the customer bathroom yelling about there not being any toilet paper. My family has used U Haul for years, and this was not our best experience. I hope this isn't typical of this location these days.

TONI V. on

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Was happy to get my equipment from Uhaul.

Jon W. on

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john B. on

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The customer service was excellent! Products, services, and pricing were very visible. The business and equipment were very clean and well organized.

john F. on

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MICHAEL H. on

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My fuel level was incorrect and I didn’t notice til I drove 20 miles. The manager Lindsay made it right. No added charges for me.

Mark D. on

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Berniece D. on

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Lis O. on

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Bill T. on

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Employee that helped me was top notch. Made sure problems with the car dolly were fixed and damages were marked.

Robert G. on

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The equipment was dirty inside.It needed fuel before I could move. When I tried to return the equipment there was no one to receive it. I promised an discount for delivery to a different location 40 miles away and didn't get the discount.

Charles T. on

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Andrew K. on

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Not sure how to correct but Google maps put your store in the next parking lot over, made it hard to find as I'm new to the area.

Shane R. on

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Lindsey and crew are amazing!

Brandy C. on

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I filed a complaint with the Assistant manager about a person Named "Jess" I spoke with and am very much expecting a phone call back, or will be following up further...I usually get great customer service and can say the Assistant manager was very pleasant. However, recommendations won't be happening until this is felt with!!!

Douglas S. on

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Maybe more help, it was really busy when I was there.

Sarah N. on

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Gal at counter was not professional. A little abrupt and put that she had to wait on me.

Joe B. on

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stewart G. on

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the app would not verify me, even with my dl and photo so had to go inside and do the process...was told dolly and pads were I truck so I drove home. opened the door...empty...back to uhaul…..ouch...

richardo P. on

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Better channels of communication and respect for customers

Thomas H. on

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the after hours key drop off box slot wasnt large enough for the key to fit through

roberta lee T. on

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Everything was perfect. The representative was prompt and explained everything clearly even though I had recently been in to rent a vehicle. Returning the vehicle was quick and easy. That gentleman was courteous and friendly.

MARTIN O. on

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The location was woefully understaffed when I returned the trailer. Three employees working hard and fast and eight customers (nine including me). The bottleneck is the COMPUTER system! Too many redundant pages to scroll through and half the time the computers are "slow". Someone at Uhaul corporate gets a six-figure salary to oversee the human/computer interface, correct? That person has probably risen through the ranks to an IT position that he/she is completely unqualified for.

gal A. on

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It is too expensive. I will be looking at other options for my next move

Hedvig B. on

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Rebecca E. on

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I rented a uhaul yesterday to move. I ended up needing it longer than the few hours i initially thought. I called into customer service and they said as long as I had it back before my rental time the following day it would only be a one day charge. I returned the vehicle today before my time of rental yesterday and got charged a second day. I am not happy and will be making another phone call today.

Dario T. on

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Dawn H. on

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Very helpful and accommodating. Recommend this location 110%. Mahalo!

CHARLES F. on

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Polite and Professional

martha d. on

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katherine s. on

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The person checking us in had a lot of patience and let us look at a couple storage units to see what worked best for us. Super friendly and persoble.

Scott S. on

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Very nice staff member 👍🏻 I did not get his name

rebecca c. on

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We could not be happier. Even when we had trouble figuring out the card key locking system, a very friendly lady magically appeared to assist us. Great service all around.

Ellen B. on

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Only problem, I was not told the unit would be on the second floor with no elevator access. I’m in my late 60s and carrying very heavy boxes up 2 flights of stairs was extremely difficult.

crystall e. on

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Staff was always helpful and friendly

Megan G. on

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I have no complaints about this facility. The staff was amazing.

Marquaita B. on

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Was told on ph no need to notify when moving out. Move was june 6-7th due to a neck injury, then charged in full june 7th. Why was I told no notice for moving out. Then charged? That is fraud.

Nathaniel O. on

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Very friendly staff!

Ellen B. on

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The lady was very efficient and helpful. Only downside was having to rent a unit upstairs with no elevator. I’m a woman in my late 60s, so lugging heavy boxes up 2 flights of stairs was difficult.

Doug G. on

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Lyndsey is first class@ helpful and knows Uhaul like she OWNS THE PLACE! It was our first time there and I had to go back and forth to pick up you boxes three times each time was the great

Kecia N. on

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The issues we had were more related to your whole system overall. It was a tremendous fiasco paying for things... We provided a credit card and had to make several calls to get the shipping charges ++

Mike S. on

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Great customer service

Julie S. on

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An overall positive experience with the staff and convenience, and location.

Gary P. on

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Prompt service, met all their commitments

Julie S. on

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I appreciated the help and service that I received there. Zach Walker was extremely helpful and courteous.

tammie B. on

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all my stuff got ruined because the temperature was very hot! this facility temp never been consistent and i found it over 80 degree in several accation and told the staff but they never adjusted it.

Kelly E. on

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Your staff was wonderful. Gary especially stood out in many ways. Thanks to Jamie and all of you for making storage in Medford simple and as good as it gets!!! Thank you!

John f. on

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Quick and clean

Joanne F. on

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our ubox was not accessible as was promised, had to wait for them to find it n bring it out. then we were limited on our time to unload as they would be closing soon.

Vickie L. on

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Dina D. on

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Not once were we able to access our storage ourselves. We were told that it due to a 'computer glitch'. This meant we had to wait in line everytime we needed access and wait for someone to open it.

Adrian B. on

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Return of rental equipment went smoothly. But I had booked a storage unit over the phone, and when I arrived the unit was neither the size that I booked nor as accessible as I was told to expect.

Ronald P. on

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It was overall a nice experience. However the machine that gave access for the doors was broken and wouldn't take the access cards. As well as the Uhal stafe never game me a code or anything.

Anne D. on

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Thanks for a good experience. Drop off was especially quick and easy.

Pam B. on

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The phone system is not very customer friendly. Was instructed to call when returning to pick-up second U-Box and was routed to off-site message center. Gary Hill was very helpful,

Sivoney A. on

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They were very fast, polite and helpful.

SILVI G S. on

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Drop off was quick and easy.

Malia S. on

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need to keep the building door locked, so just the pass key is used. to keep out curiosity seekers and thieves and vandals.

Bryana B. on

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The staff was very curt to me everytime I called includong in the store. Very few employees smiled- I undeestand it isn’t a busy time of year but I felt as thought I paid too much money for that

Susan N. on

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The gentleman that helped me was very accommodating.

Shannon M. on

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In April of this year, we were given a free month of storage so we used that opportunity to store merchandise for 2 weeks. 5 phone calls and 5 hours later they are still billing us even when closed it

nathan l. on

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Overall very satisfied with the whole experience. Only drawback was the Medford location was so busy and slow, we stood in line for over 30 minutes.

Adria B. on

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I am extremely satisfied and impressed by how well my 3 Uhaul Boxes were transported from Indiana to Oregon, and kept safely and securely in clean storage for almost 2 years.

Bing C. on

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A very good experience with the U-Haul of Rogue Valley. The staff was very nice, and helpful. This was my second time using them as well.

Mercedes K. on

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Local office seemed disorganized and some interactions lacked courtesy.. Emails were uninformative. Website didn't reflect current information. Ubox didn't have any moving pads.