Customer Reviews for U-Haul Moving & Storage of Rogue Valley

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Rogue Valley

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Arturo M. on

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Val G. on

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Very helpful! Glad to know this place is here where I live. Many helpful tools available in store

Joel B. on

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CHARLES F. on

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Polite and Professional

Jayme N. on

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The gentleman who helped us was awesome. Great customer service and he went above and beyond.

William S. on

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Laria M. on

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I needed a specific size of rental for a same day move. I knew you had a very good inventory. Your location is excellent with an easy in & out location on hey 99 north in Medford. You did not disappoint! The return was as easy as pickup. Though I needed no equipment or moving supplies I noticed your store was well stocked. Bravo!

Mark D. on

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Jess C. on

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Jess C. on

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Jess C. on

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Jennifer B. on

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Very nice and respectful men, got everything checked out in a timely manner and was in and out.

Dennis N. on

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fernando G. on

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terrible customer service, the female person in charge was rude and never offered other options , she just make us wait for the truck amd she keept saying “ she did not have anything available for that day” until someone called us and offered a different truck ,

Kathryn F. on

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There are only 2 people there that seems to know or even care what is going on and if the customer is receiving proper service. Our first visit, a black gentleman assisted us at the counter. He was 100% professional. However, he was forced to use equipment including his computer that didn't work properly causing long lines to form. The boss lady was there that day and she didn't seem to care about anything. When we returned the truck, a young Caucasian gentleman assisted us and it was a great experience, fast and efficient and polite. This time when we rented the van, a different person was there. It was even a worse experience and totally unacceptable from any company, especially a nation-wide high profile company. There were so many things that went wrong with today's experience. It seems the manager should be replaced as should also be some of the staff. A manager that doesn't care if the computers work or not, doesn't require the cash till to be counted down upon opening in order to be ready to receive cash business, a manager that hires absolutely inept and disinterested people to work there. Anyway - we won't be back.

Wade M. on

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Francisco O. on

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Michael T. on

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Running lights did not work

Joelle H. on

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Need one or two more people working, especially on peak days. There is always a wait and sometimes no one at the desk at all because two people is simply not enough to get all done!

Richard O. on

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Absolutely perfect

Richard O. on

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.nothing Was perfect!!!!

Jim E. on

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Had a little bit of a wait before I could check out.

Brian H. on

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All good.

Duane W. on

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christy N. on

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George M. on

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My whole experience, from making the reservations to getting my Ubox was a NIGHTMARE. I will never use this service again. When I called this location the morning I wanted to pick up my box, I was told I needed to call 24 hours in advance. I had called previously to make sure they had the box (email arrived about 4 days later) and no one mentioned they would need advance notice. My shipping reservation was lost and the website is a mess (reservations are listed as "previous orders). No email when my shipping was canceled. I only found out when I called the location in Florida to see if the Ubax had been shipped.

Cynthia R. on

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Brad D. on

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The location is under staffed. I returned the truck and received no help to check it back in. Inside the store I was told to leave the keys in the ignition and I was good to go. 6 hours after I left I received a call asking where the truck was. I told them it was returned a long time ago, but spent the next 30 minutes wondering if they would find it. It turned out OK in the end but this should have never happened.

Richard F. on

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customer service both on pick up and return was fast and efficient!!

roberta lee T. on

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Have a second person at all times that can assist customers with renting equipment. I had to wait a considerable length of time to be waited on.

Clayton F. on

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martha d. on

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katherine s. on

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The person checking us in had a lot of patience and let us look at a couple storage units to see what worked best for us. Super friendly and persoble.

Scott S. on

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Very nice staff member 👍🏻 I did not get his name

rebecca c. on

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We could not be happier. Even when we had trouble figuring out the card key locking system, a very friendly lady magically appeared to assist us. Great service all around.

Ellen B. on

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Only problem, I was not told the unit would be on the second floor with no elevator access. I’m in my late 60s and carrying very heavy boxes up 2 flights of stairs was extremely difficult.

crystall e. on

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Staff was always helpful and friendly

Megan G. on

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I have no complaints about this facility. The staff was amazing.

Marquaita B. on

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Was told on ph no need to notify when moving out. Move was june 6-7th due to a neck injury, then charged in full june 7th. Why was I told no notice for moving out. Then charged? That is fraud.

Nathaniel O. on

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Very friendly staff!

Ellen B. on

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The lady was very efficient and helpful. Only downside was having to rent a unit upstairs with no elevator. I’m a woman in my late 60s, so lugging heavy boxes up 2 flights of stairs was difficult.

Doug G. on

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Lyndsey is first class@ helpful and knows Uhaul like she OWNS THE PLACE! It was our first time there and I had to go back and forth to pick up you boxes three times each time was the great

Kecia N. on

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The issues we had were more related to your whole system overall. It was a tremendous fiasco paying for things... We provided a credit card and had to make several calls to get the shipping charges ++

Mike S. on

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Great customer service

Julie S. on

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An overall positive experience with the staff and convenience, and location.

Gary P. on

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Prompt service, met all their commitments

Julie S. on

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I appreciated the help and service that I received there. Zach Walker was extremely helpful and courteous.

tammie B. on

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all my stuff got ruined because the temperature was very hot! this facility temp never been consistent and i found it over 80 degree in several accation and told the staff but they never adjusted it.

Kelly E. on

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Your staff was wonderful. Gary especially stood out in many ways. Thanks to Jamie and all of you for making storage in Medford simple and as good as it gets!!! Thank you!

John f. on

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Quick and clean

Joanne F. on

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our ubox was not accessible as was promised, had to wait for them to find it n bring it out. then we were limited on our time to unload as they would be closing soon.

Vickie L. on

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Dina D. on

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Not once were we able to access our storage ourselves. We were told that it due to a 'computer glitch'. This meant we had to wait in line everytime we needed access and wait for someone to open it.

Adrian B. on

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Return of rental equipment went smoothly. But I had booked a storage unit over the phone, and when I arrived the unit was neither the size that I booked nor as accessible as I was told to expect.

Ronald P. on

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It was overall a nice experience. However the machine that gave access for the doors was broken and wouldn't take the access cards. As well as the Uhal stafe never game me a code or anything.

Anne D. on

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Thanks for a good experience. Drop off was especially quick and easy.

Pam B. on

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The phone system is not very customer friendly. Was instructed to call when returning to pick-up second U-Box and was routed to off-site message center. Gary Hill was very helpful,

Sivoney A. on

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They were very fast, polite and helpful.

SILVI G S. on

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Drop off was quick and easy.

Malia S. on

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need to keep the building door locked, so just the pass key is used. to keep out curiosity seekers and thieves and vandals.

Bryana B. on

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The staff was very curt to me everytime I called includong in the store. Very few employees smiled- I undeestand it isn’t a busy time of year but I felt as thought I paid too much money for that

Susan N. on

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The gentleman that helped me was very accommodating.

Shannon M. on

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In April of this year, we were given a free month of storage so we used that opportunity to store merchandise for 2 weeks. 5 phone calls and 5 hours later they are still billing us even when closed it

nathan l. on

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Overall very satisfied with the whole experience. Only drawback was the Medford location was so busy and slow, we stood in line for over 30 minutes.

Adria B. on

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I am extremely satisfied and impressed by how well my 3 Uhaul Boxes were transported from Indiana to Oregon, and kept safely and securely in clean storage for almost 2 years.

Bing C. on

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A very good experience with the U-Haul of Rogue Valley. The staff was very nice, and helpful. This was my second time using them as well.

Mercedes K. on

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Local office seemed disorganized and some interactions lacked courtesy.. Emails were uninformative. Website didn't reflect current information. Ubox didn't have any moving pads.