Customer Reviews for U-Haul Moving & Storage of Roseville

809 reviews

25956 Gratiot Ave   Roseville, MI 48066

(586) 238-4546

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(586) 238-4546

25956 Gratiot Ave
Roseville, MI 48066

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Why do customers have to pay for 24 hr access We already pay the monthly fee..

ARCHIE LEE W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

sara T. 
Rating:
5.0

Thanks!

EATHEN WALTER G. 
Rating:
5.0

Easy in and out.

MOHAMED S. 
Rating:
5.0

Great job.

ARCHIE LEE W. 
Rating:
4.0

Very please with the openness of the staff in helping me maintain my storage And the availability to help me

Kareesa R.  |  First Impressions 
Rating:
3.0

Calvin the manager was nice and showed me the security proccess. Inside loading and unloading was hampered by inoperative (3) garage doors especially on Jan 19 on myove out. All 3 garage doors were inoperative.

JEFFREY SCOTT M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

franklin b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly A. 
Rating:
5.0

Customer did not leave a comment.

Yulonda P. 
Rating:
5.0

Very friendly & helpful because I am semi handicap walk with cane👍

CAROL C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
4.0

Customer did not leave a comment.

Miesha W.  |  First Impressions 
Rating:
5.0

Very helpful, friendly and knowledgeable . The storages were clean and in great condition. The facility was always clean .

Katherine H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gary m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian M.  |  First Impressions 
Rating:
5.0

A lot of people working this location. They needed it. It was quite busy. They took care of my needs and I was done quickly. Good experience.

DANIEL JON D. 
Rating:
5.0

Customer did not leave a comment.

Whitman F. 
Rating:
3.0

Customer did not leave a comment.

Michael M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MOHAMMED ABDUL H. 
Rating:
3.0

Have more than one person working inside to assist customers. Even though I did reservation online, still had to wait half an hour. Then once I did get the truck, truck was not shifting properly luckily I was not driving far. Very bad service.

Robert D. 
Rating:
4.0

There was dog dodo all over the ramp when we pull the ramp out. It was never checked.or sprayed clean

JAMES AARON R. 
Rating:
4.0

Customer did not leave a comment.

Mary D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyria T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RYAN DOUGLAS R. 
Rating:
5.0

Thank you for a great place to store and secure my property.

Amy L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KURT MILTON L. 
Rating:
2.0

Needs a better customer service. Customer service was very rude and rushed you out as if they had something else better to do. Customer service person looked at you and addressed with a rude tone as if you should know the process and not to ask question. Customer service person also expected you to know automatically where/which vehicle you are picking up in the parking lot and had a attitude because that person had to walk around the counter and pointe out where and exactly which one, humm they all look the same other than the size difference. I had used this location twice now and the service is still the same, each time the person was young and had no patience whatsoever and expected the customer to complete the contract them self so he didn't have to, really is that not their job, the last time I checked this is not a self service. I do recommend to anyone to go to another location and I will be going to another location in the future if needed. Life is to short to have a rude attitude like the one given at this location. Your paid to perform a service of taking information and putting it in a computer then handing a key over without having to explain the policy, really what is so hard about that.

Leanna G. 
Rating:
3.0

The windshield was dirty and hard to see through. The mirrors were hard to adjust.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Sylvia L. 
Rating:
5.0

Customer did not leave a comment.

Samantha L. 
Rating:
3.0

Truck smelled terribly and staff was difficult to interact with.

CLAIRE ELIZABETH B. 
Rating:
5.0

The service was awesome, very polite and everything was explained thoroughly

REGINA RENE J.  |  First Impressions 
Rating:
1.0

Service sucked grossly over charged me for damages unknown

DOMINIQUE MARIE S. 
Rating:
5.0

Customer did not leave a comment.

NANCY ALYSON W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY ALAN E. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA ALLEN K. 
Rating:
4.0

Customer did not leave a comment.

Zachary T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELLE MARIE W. 
Rating:
5.0

Customer did not leave a comment.

DEKEYA JANAY H. 
Rating:
5.0

Customer did not leave a comment.

PAUL RICHARD N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

richard b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHERINE LOUISE F. 
Rating:
3.0

Customer did not leave a comment.

jodi s.  |  Overall Experience 
Rating:
5.0

Great job

Ricardo J. 
Rating:
5.0

Customer did not leave a comment.

STEVEN JOSEPH H. 
Rating:
1.0

One staff working and there were at least 8 people in line waiting for various services. (Rentals of storages units, return of truck, pick up of trucks, purchasing things. That's ridiculous to have one staff working, he said the other person was running very late.

Christina R. 
Rating:
5.0

Customer did not leave a comment.

SHONTIA LASHAY P. 
Rating:
4.0

Windows were never cleaned, truck was cleaned of debris. Also I was charged two different milage prices. once $0.59 per mile and then $0.69 per mile. This matter need to be explain to customers! I would recommend but let the other know my issues and let them decided for themselves.

COLLENE LYNN W. 
Rating:
3.0

The 1st truck that was given to me, the driver's door would not unlock with the key. I appreciate the agent switching the truck in a timely manner. I can say that more staff needs to be hired at this location, as the agent on duty had far to much to do for the number of guest there at the time. I had to while a single person seemed to be running yhe whole operation except for the guy in the lot working. But on a brighter note I truly do appreciate the agent and his diligence in creating a better experience for his guest.

JOHN TIMOTHY D. 
Rating:
5.0

❤️

Lakrisca g.  |  Overall Experience 
Rating:
5.0

Thank You for the Great Service and Have A Blessed Christmas and New Year 2021=2022. Karol Tannous

KAROL LEE T. 
Rating:
5.0

Customer did not leave a comment.

EMILY IRENE K. 
Rating:
4.0

Customer did not leave a comment.

RICHARD ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

NOFAR BAHJAT N. 
Rating:
4.0

Customer did not leave a comment.

Ebony M. 
Rating:
5.0

Customer did not leave a comment.

Karlos H. 
Rating:
4.0

Still waiting for my money to be put back on my card not cool that I have to leave a 100 $ deposit when paying with cash app

Jackie J. 
Rating:
5.0

Do you charge fee for the fu

weili Z. 
Rating:
5.0

Customer did not leave a comment.

Robert E. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL PHILLIP B. 
Rating:
5.0

Calvin and his daughter were very accommodating and we’re always thinking of my best interest I really appreciate that they went above and beyond to take and help me out great customer service by these two I would never use another storage place they made this the best experience ever.

Michelle M.  |  First Impressions 
Rating:
5.0

Efficient service

Joseph B. 
Rating:
5.0

From renting the trailer to returning the trailer and storage rental. Every employee was great.

JEFFREY SCOTT M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GERALDNETTA LATI W. 
Rating:
1.0

I would not recommend haul to anybody. I called had a trailer reserved I get there they dont have my trailer I had to accept a smaller one

JOHN FITZGERALD V. 
Rating:
3.0

Communication is very poor

Laura C. 
Rating:
2.0

Tried to say I dented the hood when all the uhaul trucks are already dented and have marks all over them, just trying to get more money from people!

MATTHEW JAMES K. 
Rating:
5.0

Customer did not leave a comment.

ROLAND B. 
Rating:
1.0

The owner harassed me about my profession instead of informing me that I was going to be charged a fee for dropping off trailer at this location…. Also he charged me under “miscellaneous”

SCOTT THOMAS K. 
Rating:
5.0

Customer did not leave a comment.

Evelyn J.  |  Online Move In 
Rating:
5.0

So easy and they were very helpful to understand my need and I will definitely be back

VERONICA ALISHIA S. 
Rating:
5.0

Customer did not leave a comment.

EDWARD RONALD D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STACEY LEONA A. 
Rating:
1.0

Employees are rude and very short with you.

JESSICA LEE R. 
Rating:
2.0

My truck was parked far away from the building and it took me 10 minutes just to get the key for my truck after virtual check in. Would have taken longer but I asked a worker if I could just have my key, she replied she was still getting settled. She reluctantly gave me my key. My truck still had a rent me sign in the windshield I had to remove. Overall, bad customer service and experience. May never use U-Haul again.

David W. 
Rating:
5.0

If I ever need a storage unit again this is where I will come

Rebecca R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

DOMINICK WILLIAM T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SALVATOR RICHARD L. 
Rating:
5.0

Customer did not leave a comment.

Derek Y. 
Rating:
1.0

Customer did not leave a comment.

KEITH ALAN S. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

I put &6.50 of fuel in the Cargo at the Sunoco just before I came into return it. It was at the 3?4 level. Theyoung man that checked my vehicle in put on the receipt 1/2 fuel content and charged me $6.00 more. Just thought I'd mention it. Great Service. Thank You. :)

KAROL LEE T. 
Rating:
1.0

Rude humans work here.

JAMES MICHAEL Y. 
Rating:
2.0

Customer did not leave a comment.

ADAM AUSTIN E. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIA ANN P. 
Rating:
5.0

Customer did not leave a comment.

ERNEST LARRY M. 
Rating:
5.0

Hotttttttttt cashier was there painted nails nice hair if your single look me up

MICHAEL THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

April b.  |  First Impressions 
Rating:
3.0

I had a reservation and it took nearly a half hour to wait on me to get checked in. I won't be back. Equipment was great, returning the equipment was good experience - Abe was great.

KELLY MARTYN M. 
Rating:
2.0

The dumpster was full, an employee was VERY rude to me as I'm lugging my sectional couches If I'm paying rent and it includes dumpster access. How is it my fault you have no room in your dumpster also I asked the same employee if he knew where I could he was pretty rude and told me he had no idea. Absolutely unacceptable. After I don't need a storage unit anymore I'm heavily considering never using a U-Haul storage unit again after this experience I had to dispose of them off-site which caused me to go over my time with the U-Haul. Again very displeased!!

brenda w.  |  First Impressions 
Rating:
1.0

This was the worst experience ever. There were so many egregious errors, I don't know where to start. The shipping location never entered a delivery location, so my items sat for 30 days and I was charged storage. I have yet to receive any reversal of the storage fee. I will never use UHAUL AGAIN OR RECOMMEND ANYONE ELSE DOES . ABSOLUTELY THE WORST!!!!!

Jean C. 
Rating:
5.0

Customer did not leave a comment.

DONNA LORRAINE G. 
Rating:
4.0

Customer did not leave a comment.

DUSTIN LOUIIS B. 
Rating:
4.0

The 10 foot box truck I rented had torn seats and the box was not sealed against the cab. This let in air, noise and rain freely dripped into the cab through this opening. I've rented many truck from UHaul, this truck was by far the worst truck I've ever rented.

TIMOTHY JAMES C. 
Rating:
5.0

Customer did not leave a comment.

harry C. 
Rating:
1.0

I stored my belongings there while i was in transition of buying a new home. My items where the for ONE MONTH and when i came to retrieve them, my belongings were covered with all sizes of roaches.

nicole m.  |  Overall Experience 
Rating:
5.0

Check in and return on the mobile app was great- need to allow for more photos. Location was clean, staff was super friendly and helpful. Equipment was rough and barely fueled, which makes for extra mileage and time to fill up before even beginning the move.

James G. 
Rating:
1.0

Get ride of the roaches so people like myself don't have to replace their belongings

NICOLE TINARA M. 
Rating:
5.0

Customer did not leave a comment.

scott F. 
Rating:
5.0

Customer did not leave a comment.

RONALD DERRICK F. 
Rating:
5.0

Everything worked out great! I have been recommending this service for people moving!!!

Judith F. 
Rating:
5.0

The storage was clean no I really would recommend others to the U-Haul storage in Roseville

sebrenia m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH D. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH D. 
Rating:
5.0

Customer did not leave a comment.

MARCUS ALLEN O. 
Rating:
5.0

My storage reservation was lost in Uber space and had to find another U Haul storage facility miles away from the original, which was the closest to where I am staying. Upset about that! Had to drive to unload at other facility and return to drop off. I was told it would cost me $250.00 to drop trailer off at the Storage facility, so, I had to drive back to original facility to return trailer. I believe I should get some compensation for my time and travel. How about another month of free storage? Thanx Much; Eduardo Munoz

EDUARDO JR M. 
Rating:
5.0

When taking a photo of yourself make sure you have it on landscape. I tried umpteen times in portrait mode and it wouldn't accept it. They should tell you that in the directions.

DOREEN F. 
Rating:
5.0

Customer did not leave a comment.

EDWARD RONALD D.  |  First Impressions 
Rating:
5.0

I will always use this location to rent my Uhauls from now on. Vehicle was very clean and staff pleasant to deal with.

Jack J. 
Rating:
5.0

Customer did not leave a comment.

Esteria R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DORIS LARAE A. 
Rating:
5.0

Customer did not leave a comment.

ROLAND B. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL GEORGE S. 
Rating:
5.0

I'm very happy and impressed with the whole UHaul container experience. Moving is stressful enough- but this part of the move was made easy. I also learned and love that only females are hired for the container delivery/pickup/transport!

Judith S. 
Rating:
3.0

Check engine light was on. I never heard of a truck without a ramp. The customer service to rent the truck was lazy. The staff just tell you where the truck was located and you go find it.

KATRINA DENAE E. 
Rating:
5.0

Customer did not leave a comment.

philip t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara C.  |  First Impressions 
Rating:
5.0

Service was awesome.

ANTHONY D. 
Rating:
5.0

Customer did not leave a comment.

Jared D. 
Rating:
5.0

Customer did not leave a comment.

Susan S. 
Rating:
4.0

Truck had engine light on… also I wasn't told the location closed at five and I'd have to do a self check out when I got back which was disconcerting… customer service is very difficult everywhere these days.

DAVID JOSEPH B. 
Rating:
4.0

Customer did not leave a comment.

Dennis R. 
Rating:
5.0

Service was good, employees were great. Store was nice and clean. Employees were ver knowledgeable of the store.

CALVIN WILSON J. 
Rating:
5.0

Absolutely love this location, it is so much better than the Roseville location that is just off the freeway. My truck was clean and the staff was extremely helpful and friendly.

Yuriy M. 
Rating:
5.0

NOTHING, EVERYTHING WAS QUICK AND EASY.

RONALD BRUCE S. 
Rating:
5.0

I had a very good experience at this location. My vehicle was there and ready to go. They were pleasant and helpful. I was in and out in a timely manner.

BARBARA ANN C. 
Rating:
3.0

Customer did not leave a comment.

Shala T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vasilios P. 
Rating:
5.0

Calvin Turner was very friendly In very professional

Regina S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TASHA LASHUN F. 
Rating:
3.0

Customer did not leave a comment.

Anthony L. 
Rating:
5.0

Customer did not leave a comment.

Stephanie P. 
Rating:
4.0

Customer did not leave a comment.

JASMEN JANAY B. 
Rating:
5.0

Staff needs to pay attention to units that have been reserved and not rent the unit out without asking the individual who reserved the unit.

David W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KELLY ELAINE-PAT L. 
Rating:
5.0

Customer did not leave a comment.

LASHAWN ANTIONET W.  |  First Impressions 
Rating:
4.0

No other experience to compare to. Door near my unit not working and no sign. Nobody answered intercom so had to go i the office. Office staff extremely helpful and nice. Offered to look for a different unit but I said if the doors were being repaired it was ok (move in more difficult because further from door but If they work (expected after repair) the location was good so I told her it was fine. Lower stars were due to no intercom answer and no sign indication that set of doors were not working.

Eugenia C.  |  Online Move In 
Rating:
5.0

Very professional

Delshawn J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Darryl H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nicole b.  |  First Impressions 
Rating:
1.0

Great interaction with the manager/owner. He was awesome! But facility was dirty my storage room was extremely dirty dirt trash and tape all over the floor when I first opened it. On top of that they gave me a unit that was sealed and ready for a new renter once I opened it it was full of stuff had to go back up front and get a new one. My time was wasted. Bad organization, laziness, lack of cleaning. Plus the bathroom was locked in storage area! Pros... staff is friendly?

JUSTIN ALLEN W.  |  First Impressions 
Rating:
3.0

False advertisement online listing units that are available, but when you go to into the store and inform the employee about renting the unit that you reserved online and then your told that unit is not available and they only have 10-5x5’s units available🤷🏽‍♀️

Angela G.  |  First Impressions 
Rating:
5.0

Very good customer service.

DaShawn W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Barbara B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

alonda j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracy H.  |  Online Move In 
Rating:
4.0

Instructions on how to get into building could be more clear.

Deidra W.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Anita W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Bonnie W.  |  First Impressions 
Rating:
4.0

The process was easy and came at the perfect moment. Wish I had been told about it when renting truck or first unit.

Karen G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rhonda F.  |  Online Move In 
Rating:
3.0

The Staff weren’t very friendly neither eager to help, I was made to wait to be called to the register, but there was no other customers in office. The staff was very slow and more focused on doing nothing! Also I didn’t like the fact that a rat box was in my storage didn’t feel that was appropriate they should be placed out in the facility! That should be readdressed at how those rat traps should be if there’s a rat caught it’s goo to die and then who’s going to pay my cleaning bills due to the ODOR!!!!

GABRIELLSHANNEL M.  |  First Impressions 
Rating:
5.0

David and Lawrence at the Roseville, MI location are great guys!!!

RAY ANTHONY M.  |  First Impressions 
Rating:
4.0

I felt the welcoming feeling plan to start using my space tomorrow Lords Will

Patricia H.  |  First Impressions 
Rating:
1.0

The frame on my unit is all messed up so I can’t open the door and the staff isn’t helping me

NICOLE C.  |  Online Move In 
Rating:
5.0

David was awesome at the Gratiot and Frazho

Karen D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Steven C.  |  First Impressions 
Rating:
5.0

My only issue was it took a couple hours to rent a truck and get a storage unit.

James O B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer K.  |  First Impressions 
Rating:
4.0

I just moved in so I guess I’ll find out how everything goes in the long run. So far so good.

joe w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

OTTIES W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

duana m.  |  First Impressions 
Rating:
5.0

Very friendly. Very helpful.

April P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lori W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melinda C.  |  First Impressions 
No reviews have been submitted for this location.

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