Nadamas una cosa, cuÃ¡ndo hice la reservaron, me dijeron que iba a pagar 14.95 por dÃa, pero cuÃ¡ndo recoji el remolque me salieron conque tenia quÃ© pagar $ 30.00 dÃ³lares por dÃa y pues nimodo los tuve quÃ© pagar no estoy contento!!Miguel G.
Customer Reviews for U-Haul Moving & Storage of Round Rock
Round Rock, TX 78681
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.James S.
The team the issued my equipment was very professional and ensured that I was all set to use my trailer.Eric L.
Seamless return, professional, knowledgeable, helpful employees. The service we received is becoming a lost art!! Wonderful business model!! I wish things would return to the days when this type of service was always given!! Thank you, great job!! Carol A & familyCAROL A.
They let me know I driver over 900 miles on a bad tireDAVID S.
They didn’t work on a payment schedule when I explained I’m waiting on my business to open due to covid. Then sold my stuff after they asked I come get it and did not let us in when manager on phone said we could go get our stuffMary E. | Overall Experience
Great and helpful staff at this location!DAVID K.
Great customer service However, the wait time to make the online reservation was way too long.CHUKS U.
Customer did not leave a comment.Shelby B.
Reggie was amazing, the truck was perfect, move went great. Thanks uhaul!Shyler H.
Very helpful and friendly! Great staff!Dana S. | Overall Experience
The guy who helped me was OUTSTANDING!! Thank you for everything :)Amy P. | First Impressions
the guy who helped me was OUTSTANDING! thank you very much!AMY P.
Customer did not leave a comment.Jim M.
Staff was very friendly and great to work withJason P.
Customer did not leave a comment.WARREN S.
Very helpfulLuciano D.
Customer did not leave a comment.Bradford T.
I don't like that I signed to pay for the truck ahead of time only to find my name printed with a long list of other things that I was not allowed to read before I signed. Because of excessive traffic on southbound on I-35, I ended up 15 minutes later than the time I had estimated for return. That DOUBLED my daily rental price. Twice the charge for an extra 15 minutes. If this is the way U-haul works, I'll be looking to find another company for moving.Stephen S.
My storage room still had the green zip tie thing attached through the lock hole so I had to remove it myself. The building access instructions I received online and in text message weren't clear so a representative explained how to get in.Joe G. | Online Move In
The staff membe that accepted the truck did not remind my boyfriend to complete the in app checks.ROBERT S.
Customer did not leave a comment.Joe G.
Customer did not leave a comment.Dmytro F.
Customer did not leave a comment.ZIAD F.
The assistant manager did an a great job . He was trying his best to work the 10 customer line that he had at the opening of the store. Great customer service.CARLOS R.
Customer did not leave a comment.MICHAEL C.
Customer did not leave a comment.Kristal J.
Customer did not leave a comment.ERIK V.
Employees are very friendly and helpful. Strongly recommend renting hereMark K.
Customer did not leave a comment.WILLIAM F.
Customer did not leave a comment.Rosa R.
Customer did not leave a comment.Daniel H.
Customer did not leave a comment.Travis R.
Great service, thank you!!!Gabe G.
Customer did not leave a comment.Richard M.
Customer did not leave a comment.LYNDERIKA B.
The sales person was really nice.NAPOLEON B.
Customer did not leave a comment.TIMOTHY P.
Customer did not leave a comment.Joseph K. | First Impressions
Customer did not leave a comment.RANDLE L.
The service representative did not tell us to expect a text to verify the condition of the vehicle before we left. So I did not see the text until after we drove away! Not sure if there was an option to do it in person on site. I would have really been concerned had we not purchased full coverage insurance for the trip.Sara S.
Customer did not leave a comment.JOHN B.
Customer did not leave a comment.PATRICK W.
Service was great, quick and both employees I interacted with were very helpful. This location will be my go-to for any future needs of moving vehicle rentals!Evan W.
Customer service was fast and friendly.Clyde M.
The young lady that assisted me was personable, professional, positive and very helpful.ANDREW H.
Customer did not leave a comment.MIGUEL G.
Customer did not leave a comment.STEVEN B.
Customer did not leave a comment.NASER A.
The pricing was unclear and even though I didn't have extra miles, I had an extra charge after dropoff.SCOTT P.
Customer did not leave a comment.Ronald T.
The young lady that helped me was awesome!! An absolute star of a team member for UHaul. I have to say though that the return process after hours was a pain! I struggled to complete on my phone and the app didn't work due to the location settings. Had to call in and off hire. Other than that, brilliant!Hylton C.
Assistant Manager Bobby was incredibly rude and unprofessional. If I hadn't really needed the trailer I would have left. At one point I was scared as he acted like he was going to fight me. He then tried to blame the young lady working for the problems by telling me she was new (it wasn't her fault at all, it was his) I waited on your phone line for over 20 minutes to file a complaint about how rude he was but had to go before it was answered. It was probably the worst customer service experience I have ever had.JENNIFER H.
Customer did not leave a comment.TRAMAINE P.
Customer did not leave a comment.DONALD C. | Overall Experience
Well organized and friendly staff.Samuel B.
Staff is always top notch and ready to help. They know their stuff.JOSEPH E.
Customer did not leave a comment.William H.
Customer did not leave a comment.Khalil S.
We will need the same experience on our return.PATRICK W.
The only thing I would like to see is an opening for those of us who have finished the checkout process and either exit through the front door or exit through that side door near the outdoor closing part. As we exit, we pass through the waiting line when all that has to be done is make an opening over by the windows. Everything else is great, clean store and wonderful folks.Joshua E.
Only downside was the wait time in line to pick up my trailer. This location is short staffed.JEFFERY H.
Great Customer ServiceOSCAR M.
The Truck blew a spark plug, lost air conditioning, and sucked gas because didn't shift well. The truck broke down leaving us in Gulfport< MS. I had to switch trucks just after I filled it up, and then got shafted because next truck only had 9/16 of a tank. I lost a whole day of travel, but was charged 2 extra days of use. This SUCKED!!!MICHAEL M.
I returned the trailer a day early but the clerk said I didn't need to do any additional paperwork and the receipt would just be sent to my email. I was charged for the full 8 days. What a waste to return it early. Would've been nice to know before hand.CHARITY MAY R.
Everyone at the location was super cool and super down to help out, please give them raisesILAN TELLES R.
The 15 foot tuck was cleaned, but the steering wheel had a big paly . I have informed the same to the person accepted and returned vehicle at outside. But the location service was greatIRAJITHPASINDA A.
Customer did not leave a comment.Pamela B.
There was a bit of debris in the trailer from the previous renter, but the staff was friendly enough and got me in and out of the store quickly.Garrett W.
Helpful personnel who did what they said they would do. The reason for the above average , but not excellent rating is that â€œequipment returnâ€ signage foul be improved. Unless I missed it, when I pulled in there were no signs directly in front of me telling where to return my trailer. They were on the left side of me parallel to me. It's a busy area, so it would be helpful to have a sign directly in fron if you telling you where to return. In fairness, there was a lot of construction going on as well, so the entry point we had to use may not be the normal one used. Still, a temporary sign would be helpful.Richard D.
Customer did not leave a comment.ALEXYS C.
Great customer serviceAMANDA W.
I've used uhaul 3 times within the past 2 months and each time it has been consistent quality service. Extremely quick and efficient check in and check out. I'm always confident in my service each time.MELODY W.
I reserved a truck for 8:30am. While doing the checkout online, other customer took the truck. Apparently, uhaul reps assigned the truck to other customers knowing the truck is already reserved. Wasted about an hour staying inline to talk to the customer representative. Isnt the point of the online reservation and checkout to reduce the time spent waiting anf talking to customer representative at the store??FERDINAND T.
Customer did not leave a comment.Mark P. | First Impressions
Customer did not leave a comment.Thomas M.
Your web site needs help! Someone should try to use it to rent something. Almost impossible. And then there is the problem with the endless wait on the phone. Sorry but the products and the rates are the only thing that keeps you in the game.JOSEPH V.
Customer did not leave a comment.MARTINA N.
MAKE SURE the collar-to-ball connection is secure. My trailer came off the ball shortly after leaving the facility. Thankfully, there was nothing in the trailer and no damage except maybe a small cut on the wiring harness.PENNY G.
Customer did not leave a comment.KAMAL O.
Customer did not leave a comment.carolyn T.
I went to cedar park to pick up my truck and was told they don't have it! I made reservation week ago. No one called the day before to let me know anything. Lucky I was sent to round rock ave. Where they had 1 but they said it was was reserved for another family the next morning. I ended up having to keep truck longer and I'm assuming the next family didn't get any truck. But not my problem, if you would of had my truck at my location guess that wouldn't have happend. I wasted time having to go to another location. In addition you should have called the day before to let me know info. NEVER again will I use uhaul, worst experience wouldn't recommend!BRIDGETTE C.
Customer did not leave a comment.Novian J.
We really did not get any service except to be told we would receive an emailed receipt.Richard A.
Customer did not leave a comment.EVAN G.
Customer did not leave a comment.Halcyon N.
On the way to the store I got the callâ€¦. Reggie needs me in a smaller truck to help out another customer. Usually this would be a big deal but this is Reggie I am talking to. He has a way of making you feel taken care of. In an out like circle K. Job went right. This store is the best in the entire greater Austin/RoundRock area bar none.JACOB W.
My experience was horrible. When I arrived around 7:40 am to pick up the truck, there was no one at the front desk. I waited about 10 mins before someone showed up. The guy who helped me was grumpy, and did not inform me to fill up the truck with gas. When I brought the truck back at around 11 am, there was nowhere to pull in. there were people and trucks everywhere. There was a line of about 7 people inside and no one at the front desk again. everyone appeared to be very frustrated. Finally another guy (not the one from the morning) poked his head in and asked if anyone returned a truck so I got out of line and let him know I was back with the truck. He asked me if I filled it up with gas and I let him know I had not been informed to do so. He said I would get charged a lot more if I didn't fill it up. I was so frustrated because I had already struggled to find a place to park the truck. I had to leave the lot, fill up and when I came back the lot was worse than before. absolutely nowhere to park. I sat in the truck for about 15 mins before someone finally moved up and I was able to park the truck. Then when I was leaving the lot in my own vehicle, I was blocked in by several uhaul trucks. I sat there for another 15 mins and finally found someone to move their truck and direct me through a very narrow opening. Unfriendly employees, parking lot a mess, no one to answer questions or help. It was an awful experience. I would really like an apology and a promise for management to look into this before I post a negative review on Google and other sites. thank you.LISA A.
Service was RUDE and took a long while to come out to the point where I was enroute to go inside the building when they came out. I had to prove to service that I was supposed to drop off at their location with my paperwork. Normally, they have great service staff. This was a first.CHERIE S.
Customer did not leave a comment.Michael G.
Reggie at that location is very informative and had great customer service skillsJESUS A.
I've been to many U-Haul and other rental places over the years, and the U-Haul at hwy 620 in Round Rock is by far the best I've ever experienced. They were organized, clean facility, friendly and profession. I wish I would have gotten his name, he used to work at the 7-11, and he was so nice and polite!!Lisa H.
Customer did not leave a comment.Diego C.
Customer did not leave a comment.Steven W.
Everything was great in Austin!Jennifer H.
Customer did not leave a comment.Rozanna H. | First Impressions
Customer did not leave a comment.Thomas S.
Customer did not leave a comment.LELAND E.
Reggie was really helpful in getting us setup. Facility was clean and professional.Eric S. | First Impressions
Customer did not leave a comment.Brenton S.
Customer did not leave a comment.D'ANGELO J.
Improve your customer service.DESMOND C.
Bobby was helpful and efficient. Very good customer service.Joseph M.
Customer did not leave a comment.DORA B.
complete lack of customer acuity. Just folks that do not want to be there.LON H.
The movers hired through Uhaul will try to rip you off. I hired Performance Moving from 1-5:30p one guy left at 4 and still made me pay him for the full time. Uhaul should get rid of contractors like that.RYAN L.
They were short staffed and I had to take my equipment to another location.Jerald W.
Customer did not leave a comment.GEORGE O.
Great people. They helped me significantly at my arrival.Gokmen A.
Customer did not leave a comment.Anne E. | First Impressions
Customer did not leave a comment.Gokmen A. | First Impressions
Thank youErika S. | Overall Experience
Moving blankets in the hallway made it tough to roll my cart past. Rat trap and printer in the storage unit. Placed printer in hallwayPamela E. | Online Move In
Customer did not leave a comment.TERESA C. | First Impressions
Customer did not leave a comment.DONALD C. | First Impressions
Customer did not leave a comment.Marc M. | First Impressions
Customer did not leave a comment.Lakiva M. | Overall Experience
Service was good in that the attendants help us with our problem and let us visit the place when could make a decision that mate our needs.DWIGHT M. | First Impressions
Customer did not leave a comment.Tamara T. | First Impressions
Customer did not leave a comment.William S. | Overall Experience
Customer did not leave a comment.Erika S. | First Impressions
We ordered a unit online. When the movers arrived at Uhaul, they telephoned me and stated that we needed a larger unit. JJ the manager, updated our unit to the proper size instantly. We really appreciate his service, our movers delivered our items without delay.STEPHEN P. | Online Move In
Customer did not leave a comment.KAYLA LORRAINE K. | Overall Experience
The assistant manager that helped me was very professional.Zak H. | First Impressions
Customer did not leave a comment.SAVANNAH Y. | Overall Experience
Customer did not leave a comment.Morgan K. | Overall Experience
Customer did not leave a comment.Cameron G. | Online Move In
Customer did not leave a comment.Marco V. | First Impressions
It was the end of the day but the staff was patient and extremely pleasant.MARVONA S. | First Impressions
I've used uhaul for moving and storage over the past 2 years. They are very easy to work with and in my opinion facilities for storage are way better than the rest (especially in Manchester nh). I had some difficulties with public storage in the same town. I have been completely satisfied with u-haul vehicles and storage in Manchester, NH, and round rock tx.Joel R. | Overall Experience
There was some confusion about the dimensions of the unit. It was tall when I assumed it was long. The staff was helpful in changing me to a different size that better met our needs. Unfortunately, moving a large piece of furniture into the unit was difficult based on the hallway size and needing to turn several corners. My husband and I were able to manage it, but it was more complicated than imagined. The handcarts would have been very helpful if we had been able to to turn corners with them and the furniture. Again, our issue, but something for others to consider when accepting a unit. We utilized a shoulder dolly system (one we own, but are available for sale in the check-out area) and that was far more helpful.Kristine B. | Online Move In
Customer did not leave a comment.Melinda S. | First Impressions
The staff was friendly and very helpful 🙂Darius C. | First Impressions
Staff was very helpfulBRADLEE G. | First Impressions
Been using U-Haul for years. It was finally time to move out though.DAVID B. | Overall Experience
Customer did not leave a comment.Trey L. | First Impressions
Customer did not leave a comment.GARY L. | Overall Experience
Thank you for such good service.Matthew B. | Overall Experience
I Farris Hodges to say that everything when well your staff was great thank you very muchFarres H. | First Impressions
Customer did not leave a comment.Natasha M. | Overall Experience
Customer did not leave a comment.Brian S. | First Impressions
Customer did not leave a comment.Andrew M. | Overall Experience
The manager was very professional and courteous and so was staff.lamont h. | Overall Experience
Customer did not leave a comment.Paul L. | Overall Experience
N/aLERLENE J. | First Impressions
The move went very well with no real problems. I was pleased with the movers who filled our 10x10 unit very quickly, packing the furniture in very well.Donald H. | Online Move In
Reggie is a great customer service associate. He was pleasant and a great person to deal withwilliam c. | Overall Experience
Staff was very helpful, I think maybe extend hours of operation to 8 or 9pmHector S. | Overall Experience
Frustrating to have to run down the hall to activate lights. My unit, 1145, was in a very dark spot. Having to continually go down the hall to activate the lights qwas time consuming, bothersome qand dangerous.Louis B. | Overall Experience
I needed to store my belongings for a while and UHaul storage had great options and when I needed to downsize the storage unit, it was easy. I was pleased with the storage unit - especially for having temperature control options. Also offered pest control, so I knew my belongings were safe while I had them in storage. The location I chose was convenient and the staff was professional and polite whenever I needed to communicate with them.Lori S. | Overall Experience
Mrs. Walsh was outstanding and went above and beyond.JOAQUIN V. | First Impressions
I'll be storing my belongings with U-Haul with their climate control cubicles, it's a safe place to lock up your belongings. Thank you for your help.DANNY T. | First Impressions
It’s a one stop shop! It made the moving process very easy for me.casey r. | First Impressions
Customer did not leave a comment.DAVID B. | First Impressions
Very nice people support the company Does the best in the business to have Very nice people and very nice attention to the clients I’m so very happy thank you very much everyonemichelle f. | Overall Experience
If I gave you five stars it would leave you nothing to improve on. The only complaint I could have is the amount of time I had to stand in line before speaking with a representative. You all are rockstars and keep doing what you’re doing because your killing it! The staff here is friendly, positive, and super courteous! Thank you for such incredible service!Roxanne M. | First Impressions
Staff must be able to answer phone calls. Having to put up with very long hold time with the call center is a very negative experience and is what I will also tell anyone who asks. All staff needs is for a person to have a portable phone with them. This would enhance the customer experience. I suggest you call your local facility and time how long it takes to speak with someone at that location.Tim L. | Overall Experience
thanks uhaul people for your kindness and helpfulnessGloria M. | First Impressions
Customer did not leave a comment.Margot B. | Online Move In
Customer did not leave a comment.marco v. | Overall Experience
When I opened one of my boxes that contained no food items at all (none of my boxes did) there were Hundreds of ants in one of my items. It made me very upset. Other than that and the door being broken on move out day so we had to go out the smaller door. I liked the facility a lot.jaime s. | Overall Experience
Customer did not leave a comment.Jennifer L. | First Impressions
Customer did not leave a comment.ALEXANDER C. | First Impressions
Customer did not leave a comment.ALEXANDER C. | Overall Experience
Customer did not leave a comment.Sharon R. | Overall Experience
Reggie was a lifesaver. He was knowledgeable, considerate, and helpful, which made a hugely positive difference at the end of a long travel day. We will be recommending this location!Tammy H. | First Impressions
Thk youWalter L. | First Impressions
according to the email I just received from U-Haul the billing for my storage. I was really impressed when I was there today but the email showing the storage rates and $100 pre-payment March 2020mike l. | First Impressions
Staff is profession and made me feel at ease during the difficult period of transitioning from Houston to Round Rock.Marles C. | First Impressions
The most helpful, friendly personnel I ever meet. I will recommend to add bigger storage rooms for example, take one of the now large and small and make a extra large, so people only have one storage.LUIS R. | Overall Experience
Everything was explained and demonstrated to ensure new tenant understood all U-Haul procedures especially the check-in and check-out parts.Pakdi P. | First Impressions
The storage locker was much smaller than I expected, given that I was supposed to fit a 10' truck's worth of stuff. I felt scammed from start to finish and the policy to only allow disc locks is dumb.DAVID P. | First Impressions
Very helpful staff and the climate controlled area I used was very clean and secure.Joe M. | Overall Experience
Excellent customer service! Answered all of my questions and walked me through the process of using the UHaul electronic card to enter the storage facility (twice)!Jennifer P. | First Impressions
I am highly satisfied with the uhaul facility and staff.Joel R. | First Impressions
People at desk good but reservations and charges have not been good. Also, raising storage rates after a month... that is bait and switch and is being done to others we hear.Scott s. | First Impressions
Excellent ServiceColleen T. | Overall Experience
At U-Haul I felt like family I appreciate your hospitality thank you!! You are so convenient for me thanks again God bless you.DANNY T. | Overall Experience
I received top notch customer service!Kale s. | First Impressions
.jackie p. | Overall Experience
Bobby Guzman was knowledgeable and quick to tend to my needs as a customerSamuel B. | First Impressions
I was very pleased with the service I received.Colleen T. | First Impressions
Truck ran well ac was strongWilliam W. | First Impressions
Met our needs.Ken G. | Overall Experience
All were very attentive,helpful and kindMaria G. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!