Nothing that I could seeJustin W.
Customer Reviews for U-Haul Moving & Storage of Russellville
Russellville, AR 72802
(Old K-Mart building)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Noah M.
Customer did not leave a comment.Amber S.
Customer did not leave a comment.Richard P.
Great customer service in AR. The one in Georgia wasn't that great!Daniel R. | First Impressions
Customer did not leave a comment.Michael M. | First Impressions
Have stuff together. I waited 2 and a half hours to get my keys and come to find out they lost the keys so they gave us keys to another truck with someone else's name. Then gave us a truck with empty gas. Then kept us waiting. We were suppose to pick up at 830 got there at 815. Didn't get our truck til 11. Awful experience. Thankfully lilie Adams came and saved the day by getting us a truckJames J.
Customer did not leave a comment.SCOTT M.
Customer did not leave a comment.Michael D.
The U Haul website advertises that you get 30 miles with the vehicle rental and then you pay $.79 per mile over that. I was not given the 30 miles with my rental. I feel all U Haul dealers should follow the same criteria because I was not aware of this until turning the vehicle in.Wendy L.
Two men were were at their desk but only Will was acknowledging people and helping customers as they came in. The other man simply sat and stared straight ahead and answered the phone. When I approached him to see if he could help me he said I would need to wait for Will. My wait time overall was 30 minutes. There was only another person ahead of me.JEAN F.
The equipment was damaged had to send in pictures, a representative was texting wanting the equipment back early because she reserved it to someone during our 24hour rental when I called to complain she hung up on meSTEVEN E.
Customer did not leave a comment.MARY M. | First Impressions
Customer did not leave a comment.MARY M.
Ladys were rude/snappy with me and my mom at first and the hours are just inconvenient you guys should really try to let people have 24 hour accessKonnie M. | Overall Experience
Had a great experience, will rent again.Katrina H.
Nothing; I have rented here before, and I continue to be grateful fro your excellent operation.Roy S.
Customer did not leave a comment.Johnny F.
The customer service was horrible I think the lady's name was Lizzie she doesn't deserve a job with u haul she had a bad attitude from the moment I walked in the store needless to say we was both cursing each other out by the time I left it was very unprofessionalMikel C.
Customer did not leave a comment.Garrison C.
Ms.Lily in Russellville went above and beyond to male sure my needs were meet. So very friendly and helpful, highly recommend them.Phyllis R. | First Impressions
Customer did not leave a comment.KELSEY S.
There wasn't enough uhaul available so I had to upgrade to a larger size/more money. It wasn't easy to return the vehicle after hours.Tehya M.
Customer did not leave a comment.GUNNAR M.
All employees were very polite and professional. The item rented was clean and in good condition.LEO G.
Really helpful people would definitely use againJEROME K.
Awesome Service and Reliable.Good CompanyWalter W. | First Impressions
Customer did not leave a comment.BRENDA G.
Customer did not leave a comment.Al M. | Overall Experience
Very courteous employees. Overall a very great experienceBreck S. | Overall Experience
Customer did not leave a comment.Austin T. | Overall Experience
I really love these uhaul storage units. Check in was easy and convenient. There were carts ready for us to move in and the facility was clean and neat. It also feels very safe, and I love the comfort of knowing my items are protected.Alexis M. | Online Move In
Hands down the absolute worst customer service I've ever experienced. Donna was extremely disrespectful. They didn't stand behind their agreement and aren't held to quality standards that a business should be. I was informed that they do not listen to corporate office. They make their own decisions. The initial reason I used this company was a lack of two men and a truck in this area. They charged a cleaning fee when this truck required no cleaning but couldn't produce documentation of the cleaning that was needed. Awful business management.TAMMY S.
Quick, friendly, helpful service. Good equipmentPatricia A.
Customer did not leave a comment.Zion L. | First Impressions
Customer did not leave a comment.Misty P.
Everything about the transaction was great. Had no issues. Very friendly and helpful.James M.
Customer did not leave a comment.Frederick R.
Customer did not leave a comment.LISA D.
Great experience and every person we worked with at this location was amazing!DARRAL G.
Nothing that I can think of. The staff was alot of help, made helpful suggestions and was very kind.NANCY D.
Very nice people the service was excellentRolando G.
Customer did not leave a comment.Garrett K.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.Frankie P.
Customer did not leave a comment.Ruby C. | Overall Experience
It's good to experience such professionalism in the business world today.Ms Adams and her staff were extremely helpful and full of concern about my feeling secure that all of my family's possessions were safe and protected.Marvin R. | Overall Experience
The Russellville location is an excellent store. Although the call centers need much work. My call was redirected to an out of state call center, which got almost the entire booking WRONG. Wrong location, (how do you hear Paris when I said Russellville.?) Then the time was wrong. ( i stated 9am "when the store opens on Sunday) but was booked for 9pm.?? The store employees are wonderful and very helpful. This is my 3rd rental in 2 months. I will continue to use this store, but probably not the call centers.!Jo W.
Very good staff. Very helpful.Stephen C.
Great customer service, employee was very attentive and professional.Pha H.
Very easy to rent from. Might need another rep during busy times. Clean store and equipment.James H.
Staff was amazingly friendly and helpful.James R. | First Impressions
Accuracy could be improved. I was initially told that extra mileage would be charged at 29 cents/mile, but later on the actual contract it said 40 cents/mile, which is a big differenceAniruddha C.
Very nice employees and very helpful. Couldn't ask for a better experienceChristopher K.
Customer did not leave a comment.RAYSHUAN V.
Customer did not leave a comment.ROBERT W.
Customer did not leave a comment.Timothy D.
CANT THINK OF ANYTHING THIS VISIT WAS AWESOMEBilly P.
Continue as you are!Marvin R.
Lilie and her staff were exceptionally helpful and very thorough in her explanation on all of the wire too's and how too's.Thank you Lilie!!Marvin R. | First Impressions
Top notch experienceJOSEPH H. | First Impressions
Top notchJoseph H. | First Impressions
A second worker at opening.James C.
Make this location your example to be emulated by all your other sites.kurt H.
They need to get off their butts and give a little help...Scott M.
I was told 3 different prices on my truck rental. The woman that helped me on 12/7/20 was very rude. I have never experienced such poor service from uhaul and have used many times over the years. I will not use uhaul any longer I'm afraid after this experience.Matthew M.
Customer did not leave a comment.Karyn D.
Great experience! Everyone at the Russellville facility was very knowledgeable and helpful!Jerry H.
Customer did not leave a comment.Robert B.
The customer service representative was excellent - right person in this position.Julie N.
Customer did not leave a comment.Pedro R.
amazing new uhaul building. very clean and friendly staffJOHN-PAUL L.
Customer did not leave a comment.Michael F.
Customer did not leave a comment.Tony R.
Customer did not leave a comment.JOSE R.
Customer did not leave a comment.kirsten C.
Customer did not leave a comment.Phillip B. | Overall Experience
These guys were great and really helped us on a short notice need for a trailer when our towed vehicle was damaged on the interstate. Thanks!DAVID P.
The two lady's were very helpful and nice. The young man was rude all he was he could you have to wear a mask ack like we were crazy because I did not ware a mask. I have lung problem so I can not use one .he told me I had to wear a mask to come inJANET N. | Overall Experience
Lady was very rudeTimothy H.
New wiper blades.Kenneth S.
Customer did not leave a comment.Michael W.
Customer did not leave a comment.Janeese L.
I believe William was helping us at the time. Would just like to say he was a wonderful employee and made everything so easy and understandable! Will definitely come back here when we need one again!Amber O.
Customer did not leave a comment.joseph R.
Customer did not leave a comment.Carlos A.
Great customer serviceJERMAINE J.
Customer did not leave a comment.Donald R.
Customer did not leave a comment.Mark F.
Staff was very friendly and attentive. Great customer service!Clifton S.
Customer did not leave a comment.FRANK H.
Customer did not leave a comment.Roslyn B.
Customer did not leave a comment.Brandon Y.
Customer did not leave a comment.JANET N. | First Impressions
I have used U-Haul many time over the years, I am 82 years old, and I think that this time was the best I have experienced. I know who to go to for equipment if I ever have need to again.FREDRICK S.
Customer did not leave a comment.Richard G.
Very fast check out. I was headed on my way within 10 minutes. The staff was very friendly and knowledgeable.Matt B.
The entire staff at the Russellville store were great to work with. Tyler and Lillie were both friendly and professional. they fielded all my questions and concerns and had me on my way in a very short time. I like the way the staff all explained every aspect of the contract and inspected the equipment with me before I got on the road with. I will use them again and will recommend them to othersGREGORY H.
Customer did not leave a comment.Debra J.
Customer did not leave a comment.TAMSEY H.
Customer did not leave a comment.Diane D. | Overall Experience
Customer did not leave a comment.Derek B.
Customer did not leave a comment.Brent H.
Good customer service helpful. Pleasant and friendlyJANEESE L.
Everything went smooth, rep was real informative and very helpfulJoseph A.
Customer did not leave a comment.Kaitlyn B. | First Impressions
I didn't like that I was asked to reverse my trailer back into its place. I felt bad that I didn't do it cause I'm not good on reversing back even tho it was a motorcycle trailer. Maybe all need to buy them a four wheeler instead of that little three wheel ride. So the workers can put trailers back where they belong. Other than that I love using y'allCynthia G.
I had a small problem with my trailer wiring and they helped me fix it for free. Both of the people I dealt with were polite and happy. I will definitely be using them again for any moving needs. I rented a motorcycle trailer for two hoursRobert B.
Customer did not leave a comment.Paula B.
Customer did not leave a comment.John M.
I'm not Ron Hood I'm Brian Hood you keep sending me emails I didn't get any equipment from you guys WOWron H.
The manager, Lillie, that I talked to numerous times, since we rented a trailer and then a few weeks later, a truck, was very kind, patient and helpful to me as I had many questions. However, when we picked up the truck on 8/28, she had an employee handle our rental. Lillie was watching her and "helping" but was extremely rude and demeaning to the employee. The employee handled the rudeness very professionally and just complied with the instructions. After seeing Lillie's treatment of the employee, my opinion changed.... Lillie needs to learn some management kindness skills!Patricia C.
they are open on Sunday and that was a PLUSGreg H.
Customer did not leave a comment.Phillip O.
Over all good experience. Kind hard to take that I was within 15 minutes of 24 hours once you take out the 20-30 minute wait on pickup and drop off and I had to pay for an additional day.Joseph S.
Customer did not leave a comment.John E.
Pickup good however they failed to provide accurate information to my destination storage. Caused a lot of stress and cost me more for the moversJoseph R.
Customer did not leave a comment.THEODORE B.
We were given the absolute worst car dolly trailer on the lot. There were more than a dozen available. I raised questions about the state of the equipment including holes in the wheel fenders and dents and scrapes and old tires. About halfway into our journey the tread started unraveling on the tire and we were stuck for a couple of hours, delaying us and forcing us to get a hotel for the night.robert C.
This is my second visit to this location. The staff was very polite and professional. Check in and out was seamless and speedy. Top notch service. Highly recommend. Paula, Russellville ARPaula S.
needs to open earlier so you don't have to unload in the steaming heat.Kathy M. | First Impressions
The Russellville employees were amazing and very accommodating. The lady in Pine Bluff that rented the Uhaul truck was very rude and talked around me, even tho I was the one who rented the truck. I would NOT recommend the PB location. Great job Russellville !!!!!! Thank youCarrie W. | First Impressions
Customer did not leave a comment.Greg H. | First Impressions
Customer did not leave a comment.Frank M. | First Impressions
Customer did not leave a comment.David F. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
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We have the largest selection in the industry!