Customer Reviews for U-Haul Moving & Storage of Safe Harbor

3799 reviews

9208 Westmoreland Rd   Cornelius, NC 28031

(704) 655-8312

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(704) 655-8312

9208 Westmoreland Rd
Cornelius, NC 28031

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything is very good

Aleksei S. 
Rating:
5.0

Robert, John, and Matt were all very professional, knowledgeable, and friendly during my reservation, pickup, and return of cargo van.

MARY LYN C. 
Rating:
5.0

Customer did not leave a comment.

MONTGEMORY W. 
Rating:
5.0

Loved your staff!

Amy B. 
Rating:
5.0

Customer did not leave a comment.

Cecilia P. 
Rating:
5.0

very friendly staff members. excellent service

Sergey V. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
4.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Tyesia C.  |  Overall Experience 
Rating:
5.0

Great office! Very easy to pick up uhaul truck and go. I did have to come back due to the back door getting stuck. They were able to fix it for me. Thank you!

Julien G. 
Rating:
5.0

I think there is room for improvement in communication with customers because my car dolly was double booked.

BRON M. 
Rating:
5.0

Customer did not leave a comment.

clarence C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jack T. 
Rating:
5.0

Loved the customer service! Very efficient and professional!

Michelle P. 
Rating:
5.0

Customer did not leave a comment.

Shaharyar F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martin W. 
Rating:
5.0

The young man who checked out the trailer to me on Saturday July 10th was exceptionally professional and personable!

Robert H. 
Rating:
5.0

Well...I thought the personal was kind and helpful. Got me in and out in a timely manner etc.

Vincent W. 
Rating:
5.0

Customer did not leave a comment.

Tommy H. 
Rating:
4.0

Site was completely understaffed with only ONE employee. Thank goodness we were first to get there as it was going to be a mess.

Todd H. 
Rating:
1.0

Customer did not leave a comment.

Aaron D. 
Rating:
4.0

Customer did not leave a comment.

Steven F.  |  First Impressions 
Rating:
5.0

Quite frankly, the best U-Haul experience I have ever had. The office staff were all warm and friendly. It was a perfect experience from the initial online reservation process all the way through to returning the trailer. Thank you very much! We will not hesitate to use this location in the future!

ANDREW S. 
Rating:
5.0

The staff was very helpful.

darryl s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vernon B. 
Rating:
1.0

Horrible store hours, no space to return equipment and trailer I rented leaked water

PATRICK S. 
Rating:
5.0

A little confusion with availability of smaller unit but all worked out well.

Aline G.  |  Overall Experience 
Rating:
5.0

Excellent service

Blanca D.  |  First Impressions 
Rating:
5.0

This is my second time renting from this location and I will be back again! They have a good location and good hours that make it easy to pickup and return rentals. And the people working there are friendly and helpful.

Vincent L. 
Rating:
4.0

Customer did not leave a comment.

BRIAN W. 
Rating:
5.0

We love this location! Equipment is ready and in stock whenever we place an order!

Kelly H. 
Rating:
2.0

Truck rental was fine. I also had reserved a storage unit at this location. Had called week before arrival date to verify storage unit. Arrived at 7:00 a.m. only to find out the unit was not available. The staff said the unit was double booked and rented to someone else. Unbelievable! No other units available at this site in the size I needed.

William D. 
Rating:
5.0

I made my reservation for the U-haul on Statesville road - U-haul changed it to Westmoreland - never told me - drove out to Statesville road. Spoke to a neighbor who also rented from U-haul - found out they did the same exact thing to him - bad for business

JOHN L. 
Rating:
5.0

Nothing comes to mind.

Colin F. 
Rating:
5.0

I could not have asked for better service. Prompt, friendly and exceptionally helpful.

JANINE G. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

I was grateful for the very fast service!

Sandra B. 
Rating:
5.0

Customer did not leave a comment.

Dave C. 
Rating:
1.0

I was charged twice for my rental, with no return call. The truck smelled HORRIBLE due to cigarette smoke. And when we returned the tricky, our car was sandwiched in and it took us almost an hour to get out. Horrible experience.

Michael M. 
Rating:
5.0

Always courteseous, friendly and efficient. TOP form at all times

Nicolas D. 
Rating:
5.0

Very respectable employees and answered all my questions

Makayla M. 
Rating:
5.0

Customer did not leave a comment.

Andrey A. 
Rating:
5.0

Customer did not leave a comment.

Tonya D. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER J. 
Rating:
5.0

Customer did not leave a comment.

Kelly B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GARY B. 
Rating:
5.0

Customer did not leave a comment.

Peter B. 
Rating:
5.0

Great customer service with inside staff!!

JESSICA T.  |  First Impressions 
Rating:
4.0

Prices seem high compared to what I am used to up north, but it is what it is. Clean, convenient and easy to get to from where I am staying

Joe B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Suleika L. 
Rating:
5.0

Customer did not leave a comment.

William V. 
Rating:
5.0

Great location- fantastic customer service. Will be back. Thank you!

GRETCHEN B. 
Rating:
5.0

Awesome location and great service! DJ MARTY APPROVED!

Martin W. 
Rating:
5.0

Let me keep the blankets

JEREMY C. 
Rating:
5.0

Customer did not leave a comment.

kelly b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Levar M. 
Rating:
5.0

Customer did not leave a comment.

CAROL A. 
Rating:
1.0

2 tire blow outs, no price adjustment.

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

Todd H. 
Rating:
5.0

Customer did not leave a comment.

Todd H. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS B. 
Rating:
4.0

Customer did not leave a comment.

Armantine W. 
Rating:
5.0

Customer did not leave a comment.

AUBREY A. 
Rating:
5.0

The whole U haul experience was so painless thank you all from being to end

Brian R. 
Rating:
1.0

You charge me a 63.00 fee for what I don't know and you're employee hit another vehicle after he took the vehicle from me .

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Shaharyar F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK D. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO O. 
Rating:
5.0

Customer did not leave a comment.

SHERRY V. 
Rating:
5.0

Customer did not leave a comment.

Kimberly B. 
Rating:
5.0

Great location! Friendly and make the experience easy!

KERRILEE S. 
Rating:
5.0

Customer did not leave a comment.

Rebecca W.  |  Online Move In 
Rating:
4.0

Check out was a little slow. Check in was quick. Van was clean and low mileage. No issues for my in town single day rental.

PAUL D. 
Rating:
5.0

Checkin was very easy and attendant very nice and polite. Would certainly rent from here again!

scott S. 
Rating:
5.0

Customer did not leave a comment.

Russell H. 
Rating:
5.0

i love the experience. everybody was friendly and helpful

LISSETTE B. 
Rating:
5.0

Customer did not leave a comment.

David M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY B. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

ELLIOT A. 
Rating:
5.0

Customer did not leave a comment.

Kelly S. 
Rating:
5.0

I don’t remember his name, but the guy working was extremely helpful and provided great customer service. He was dealing with multiple customers/situations when I arrived to pick up my uhaul (another person picking up a truck, a woman who’s car battery died while her car was parked outside her storage unit, and a man picking out boxes). He multitasked and prioritized well providing superb service to us all. When I arrived again to unload my truck in my unit, he was helpful answering my questions and provided quick service while being efficient again. I’ve had multiple experiences with other storage units and this was by far the best service I’ve had. I’m glad I chose this location and hope the person working is commended for his customer service. He was the guy working on the morning of 6/5.

Cameron S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEROY G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregg G. 
Rating:
5.0

Customer did not leave a comment.

Kijanna M. 
Rating:
5.0

It has been a privilege working with Robert and the team at westmoreland.

AJ T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSE L.  |  Overall Experience 
Rating:
5.0

Great service from the employee! Nothing to improve!!

MARCUS S. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

susan L. 
Rating:
5.0

Excellent service and friendly staff. DJ MARTY APPROVED!

Martin W. 
Rating:
4.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Add tongue jacks to the trailers. Trailer was older and a little beat...but got the job done.

Daniel G. 
Rating:
5.0

Both the site and the staff were very good!!

Eric P.  |  First Impressions 
Rating:
4.0

I tried to set the return location at check in but was told the system could not find it and that I could return it to any location, however I received several phone messages asking me to call to set a return location ... which I did. (the same one I tried to give at my check in). All good but something you might check as to why that happen.

ERIC P. 
Rating:
5.0

Excellent service, knowledgeable and helpful staff.

Colin F. 
Rating:
4.0

Customer did not leave a comment.

Fred C.  |  First Impressions 
Rating:
5.0

Efficient and quick drop off.

Heidi U. 
Rating:
5.0

Fast and polite service. Accomedated my last minute request for uhaul vehicle. I have used u haul at Westmoreland road in Cornelius, NC. I will continue to use this store in the future.

JOSEPH P. 
Rating:
5.0

Customer did not leave a comment.

Kimberly t.  |  Overall Experience 
Rating:
4.0

Staff at the desk was knowledgeable and helpful. When it was our turn everything went smoothly.

Jim S. 
Rating:
5.0

Hello, you could add additional parking.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

Deborah I. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
5.0

Customer did not leave a comment.

TERESA P. 
Rating:
4.0

My only minor complaint is that the moving and storage buildings are so close together it makes maneuvering through their drop off area very very difficult

PAUL S. 
Rating:
5.0

Customer did not leave a comment.

John H.  |  First Impressions 
Rating:
5.0

Nothing, this is the fourth or fifth time I have done business with the westmoreland Road location and I couldn't be happier. They are so conveniently located hand the staff is always prompt, helpful and polite.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Ashlyn J. 
Rating:
5.0

Great job on service and equipment maintenance. Everything was clean and running great! DJ MARTY APPROVED!

Martin W. 
Rating:
5.0

Customer did not leave a comment.

Jamie H. 
Rating:
5.0

Thank you for the easy pickup abs return

NITESH L. 
Rating:
5.0

Both associates at this U-haul on Westmoreland Rd (5/15/21) were very friendly and helpful. John even took me to see the actual unit I was considering renting. Easy online process - no hassle! Appreciate the free lock!

Jeanne F.  |  Online Move In 
Rating:
5.0

Have some brooms near the equipment return to sweep out the truck

Westley C. 
Rating:
3.0

Customer did not leave a comment.

Sophia E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Karen W. 
Rating:
5.0

Everything went great...keep up the good work!

Noel M. 
Rating:
2.0

Under staffed . Truck was not ready when I got there and I couldn't do the mobile check in . Long line . Drop off I had to wait several minutes because no one was at the counter.

DIANE S. 
Rating:
5.0

Customer did not leave a comment.

Francis S. 
Rating:
5.0

The truck was clean but mechanically had seen better days. It was all beat up outside and ran very rough. It's time to retire that one.

LYMAN W. 
Rating:
4.0

Customer did not leave a comment.

DERRICK P. 
Rating:
5.0

Customer did not leave a comment.

Amy W. 
Rating:
5.0

Customer did not leave a comment.

george h.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Deborah B.  |  Overall Experience 
Rating:
5.0

Really helpful and friendly staff, smooth move-in experience and VERY clean facility!

Lisa M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAVAR M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

isabella z.  |  First Impressions 
Rating:
5.0

I was well taken care of when I has questions or issues. Karen was always willing to help me out. Great customer service...

darren b.  |  Overall Experience 
Rating:
5.0

Karen was always helpful and available .

DANIEL P.  |  Overall Experience 
Rating:
4.0

I love this facility! Karen and the entire team were great to both me & my family over the past 2 years. This will always be my go to storage and rental location for sure.

keyia M.  |  Overall Experience 
Rating:
5.0

Karen and her team are exceptional! Always go above and beyond if needed. Second time renter... I will be back !

Gail H.  |  Overall Experience 
Rating:
5.0

The manager Karen was awesome and very helpful. She was prompt in helping to resolve any issue.

BETH B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELVIN B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BETH B.  |  First Impressions 
Rating:
5.0

Great, use your facility again in a heart beat!! Thank-you for your service!

David R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

GARY H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

edwin c.  |  First Impressions 
Rating:
5.0

melissa did a wonderful job. she was clear and very helpful!

JANET M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kevin b.  |  Overall Experience 
Rating:
5.0

Clean facility and friendly staff.

bob w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandon l.  |  First Impressions 
Rating:
5.0

Karen and her team are fantastic!! A pleasure to work with - thank you!!

DANIEL S.  |  First Impressions 
Rating:
5.0

Made the process really easy for seniors!!

David R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas M.  |  First Impressions 
Rating:
5.0

My favorite U-Haul location. :)

keri w.  |  Overall Experience 
Rating:
5.0

I would like to let you know how happy a was at the storage center. Karen Moore gave the most professional service and her team was very helpful. Checked in and had no problems when I checked out. I was there for for 1 1/2 years.. Thank you Ellen Shaw

ELLEN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLAY F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wendy T.  |  Overall Experience 
Rating:
5.0

The team at this facility dfntly functions off of 'TeamWork'! W/the leadership of Ms Karen, you can see why vehicles are constantly going in & out. As far as being secure (any improvements)... I do not see any. Always clean, well lit, quick to resolve an issue, & they made the customer feel like their their time 'is' important. The way that I saw them take care of the customers (like a Nascar Pit crew), showed me how they value their facility!!!

Lee H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michele D.  |  First Impressions 
Rating:
5.0

Knowledgeable and helpful manager. Excellent. Thank you

margaret b.  |  Overall Experience 
Rating:
2.0

I stored my boat there and ran into several issues. First, on numerous occasions I could not either get my boat out or back in because of your rental trucks blocking the driveway gate. Second you rented a space directly across from me to a boat that was to big for the space and it hung out into the drive which made it almost impossible to get my boat out. Too many hassles for me. I found another place.

steven k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kevin b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John M.  |  Overall Experience 
Rating:
5.0

My only concern is the parking or lack of Sometimes it’s too congested and no where to park/wait Otherwise it was very good experience

mary s.  |  Overall Experience 
Rating:
5.0

When my reservation was given away at the 855 Concord location, I had to find another large space immediately, as I was in a loaded vehicle. The staff at Safe Harbor was very friendly and helpful and much appreciated. I really was hoping this feedback was for the other location, because I'm exceedingly angry still with them.

Jennifer B.  |  First Impressions 
Rating:
5.0

Great to work with. Worked well with our remodel and sale of the house.

JANET f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pauline T.  |  Overall Experience 
Rating:
5.0

Great service. Helpful employees!

june b.  |  First Impressions 
Rating:
5.0

The staff was always helpful and nice to deal with. The facility was always accessible, neat, and clean. I had to leave due to downsizing. Thank you for a great experience with your company. I will recommend to my friends. Thank you

ROSS P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLAY F.  |  First Impressions 
Rating:
5.0

We had a wonderful experience setting up our storage unit. Karen Moore who is the epitome of professionalism, efficiency, and knowledge, helped us. She was also very friendly, which is nice; most customer service is not at that level. For this reason, I will recommend this U-Haul location.

Therese S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lary b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alice S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lynn h.  |  Overall Experience 
Rating:
5.0

Helpful, friendly staff and great location.

Wendy T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna S.  |  First Impressions 
Rating:
5.0

We also used the recommended movers through uhaul. They were so professional, organized and amazing movers and packers. What a great experience!

Shaun S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JULIA B.  |  Overall Experience 
Rating:
5.0

This location definitely gets my recommendation:super clean and modern—plus a truly great staff. Much more (and much better) than your average storage shed!

Jason M.  |  Overall Experience 
Rating:
5.0

Great service, great staff; I never had a problem. I contacted staff a few times with requests over the years and was always well taken care of. Thank you all for your hospitality and great consideration.

Patrice B.  |  Overall Experience 
Rating:
5.0

Great Customer Service. Great deals.

Carol R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james c.  |  Overall Experience 
Rating:
5.0

Excellent

Eugene B.  |  Overall Experience 
Rating:
5.0

Customer service and courtesy were outstanding. Thank you so much for making a difficult task easy.

Carol R.  |  First Impressions 
Rating:
5.0

Fulfilled our needs. Thank you

Elaine B.  |  Overall Experience 
Rating:
5.0

All my storage needs were met. Everything was convenient and easy, including the website.

robyn m.  |  Overall Experience 
Rating:
5.0

Thanks again!!!

Crystal O.  |  Overall Experience 
Rating:
5.0

Great Staff!

Gary S.  |  First Impressions 
Rating:
5.0

Very professional

Robert D.  |  First Impressions 
Rating:
5.0

Excellent service!!!

delphine E.  |  Overall Experience 
Rating:
5.0

Karen was very helpful.

Dennis R.  |  Overall Experience 
Rating:
1.0

The staff at U-Haul in Huntersville used my credit card number without permission to put a charge on my account for $178. They are thieves. If you have used their facility CHECK YOUR card transaction!

Kele L.  |  Overall Experience 
Rating:
5.0

Thank you!

Justin N.  |  Overall Experience 
Rating:
5.0

Friendly fast attentive service however there are smaller spaces offered but not available at this time but there is no waiting list that my name could be put on for when one comes available.

steven k.  |  First Impressions 
Rating:
4.0

Karen the manager is very helpful and accommodating

Kathy S.  |  Overall Experience 
Rating:
1.0

I’ve had my items in the climate controlled unit for only 3 days and every time I go to the unit, it’s over 80 degrees in the building. I’m not able to get through to the main office and am concerned.

KELLY C.  |  First Impressions 
Rating:
5.0

Staff is very helpful.

Dennis R.  |  First Impressions 
Rating:
5.0

Karen was great!!!!

John M.  |  First Impressions 
Rating:
5.0

My experience was outstanding Karen was very helpful

fred c.  |  First Impressions 
Rating:
5.0

This facility is the best! Karen Moore is one of the most customer friendly associates I have ever had the pleasure of working with.

newell b.  |  First Impressions 
Rating:
5.0

They always di a great job here at this location

Eugene B.  |  First Impressions 
Rating:
5.0

Very helpful with my move and with renting my storage unit!

Matthew O.  |  Reservation 
No reviews have been submitted for this location.

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