Customer Reviews for U-Haul Moving & Storage of Saginaw

6528 reviews

3520 Bay Rd   Saginaw, MI 48603
(Btwn Mccarty & Shattuck)

(989) 791-1510

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(989) 791-1510

3520 Bay Rd
Saginaw, MI 48603
(Btwn Mccarty & Shattuck)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

jenna N. 
Rating:
5.0

Customer did not leave a comment.

BARBARA NELL W. 
Rating:
5.0

Customer did not leave a comment.

Danielle S. 
Rating:
3.0

I reserved a U-Haul on two separate occasions from bay cycle in Bay City Michigan. Both times I went to that location to pick up and there was no truck there. I was able to locate a truck in Saginaw to fill the need. I was pretty upset at the level of complicated service I received. I was able to be helped by someone at the grand rental station in Bay City Michigan who was able to reserve the truck inSaginaw for me. The quality of the truck was OK. I was a little concerned because the check engine light was on from the moment I got in till I dropped it off and the drivers mirror blew around in the wind which made it hard to change lanes or back up. Occasion

Ryan H. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN WILLIAM C. 
Rating:
3.0

Customer did not leave a comment.

MARK ROBERT S. 
Rating:
5.0

Give her a raise$$$$

JASON V. 
Rating:
3.0

Customer did not leave a comment.

BETTY JEAN C. 
Rating:
5.0

Trailer could have been swept out, but it did not affect what I was hauling.

RANDY RICHARD F. 
Rating:
4.0

Customer did not leave a comment.

ROSANNE KATHLEEN S. 
Rating:
5.0

I was under some stressed because of my trailer wasn't available. But once i call UHAUL the stress lifted and i was able to complete my order abd made a happy customer. So this help me, helped my customer and help UHAUL.. Thank you Billie Dalton

BILLIE D. 
Rating:
5.0

Customer did not leave a comment.

JONATHON V. 
Rating:
5.0

I rented a 20" truck to haul purchased lumber. Easily fit the 16" boards with no hassle of tying everything down or having lumber hang over the bed of a pickup truck or trailer. The vehicle was clean and in great working order.

JACOB RYAN W. 
Rating:
5.0

Excellent pricing and vehicles to get the job done.

PETER A. 
Rating:
5.0

Customer did not leave a comment.

Whitney S. 
Rating:
4.0

Customer did not leave a comment.

JASON KEVIN M. 
Rating:
5.0

The owner was very friendly to me and everyone around me. While working with me, She addressed everyone without being rude or taking too long. The equipment went all the way to Wyoming and back with NO issues.

PAUL ANTHONY M. 
Rating:
4.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Minimize the amount of attempted sales online. I was going to use another service simply because I can't stand a website trying to sell me nine additional things.

Jess R. 
Rating:
5.0

Customer did not leave a comment.

Ahmad K. 
Rating:
5.0

Excellent customer service

GEORGE R. 
Rating:
3.0

Customer did not leave a comment.

Tom S. 
Rating:
3.0

Customer did not leave a comment.

megan D. 
Rating:
5.0

Wendy is amazing

OMAR H. 
Rating:
4.0

Customer did not leave a comment.

Rachael C. 
Rating:
4.0

Customer did not leave a comment.

TYLER CHARLES G. 
Rating:
5.0

Customer did not leave a comment.

CIARA SHARIECE D. 
Rating:
5.0

Check in and out was very smooth and problem free. It was very affordable for my needs.

MINNIE LEE B. 
Rating:
5.0

Customer did not leave a comment.

Paula G. 
Rating:
5.0

I was very satisfied with the moving truck & equipment & the awesome customer service that I received. A+ rating

CRYSTAL MARIE M. 
Rating:
5.0

Nothing

LULA BERTHA C. 
Rating:
5.0

Customer did not leave a comment.

Seth H. 
Rating:
4.0

Customer did not leave a comment.

THOMAS LEE H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

Archie L. 
Rating:
5.0

Guys working were very helpful. Had a problem with the lights and they helped figure out is was just a blown fuse.

Francis W. 
Rating:
5.0

Customer did not leave a comment.

PETER STEVEN M. 
Rating:
5.0

The whole team was excellent... from taking care of the paperwork inside, to helping us trouble shoot our trailer light harness and get things working correctly ! We will definantly use them again and again! : )

DOMINGO V. 
Rating:
5.0

Mr.Kelly and his team are making a huge difference! Thank you for a great experience!

MATTHEW ADAM G. 
Rating:
4.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer service was fantastic. Very knowledgeable and friendly!

PAUL JOSEPH O. 
Rating:
5.0

Customer did not leave a comment.

JEREMY LEONARD G. 
Rating:
3.0

Gas gauge wouldn't respond when trying to fill up gas to half tank. Waited and waited and ended up over filling vehicle to 3/4 tank.. malfunctioning/delayed has gauge Also, drop off location experience wasnt well. Wouldn't let me check out after hours online or my app. Was trying to check out myself to avoid $20 check out fee. Wouldn't work for me, cost me additional money. Not happy about that either. Not user friendly check out after hours process.

DARRELL PAUL B. 
Rating:
5.0

Alex waa was awesome!

Jason V. 
Rating:
5.0

Na

PASSION MONNIC E. 
Rating:
5.0

Hire more people to work so you don't have to wait so long for assistance and hire someone to answer the phone, this way when in a crunch or just need a question answered you don't have to wait for hours to get ahold of the company and be on your way.

Rose R. 
Rating:
5.0

Customer did not leave a comment.

AMY MARIE A. 
Rating:
5.0

Customer did not leave a comment.

Katie C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

BRANDEN Y. 
Rating:
5.0

My experience was quick, efficient, and pleasant. I was shocked at how smooth it was. I am quite pleased and will definitely use the again if possible!

JONATHAN DILLARD D. 
Rating:
4.0

Customer did not leave a comment.

DAVID ERIC S. 
Rating:
5.0

Customer did not leave a comment.

Kathleen C. 
Rating:
5.0

Customer did not leave a comment.

KENNETH PETER B. 
Rating:
5.0

You made the whole process easy, thank you

PATTI JO K. 
Rating:
4.0

Kind of expensive for a weekly local truck rental.

Tom S. 
Rating:
5.0

Customer did not leave a comment.

MARK TIMOTHY S. 
Rating:
5.0

Customer did not leave a comment.

Sean H. 
Rating:
4.0

Could not get live person on the phone. Called several times during the day and no answer. Finally had to make reservation via the computer.

THOMAS JOHN H. 
Rating:
3.0

Your trucks are very loud in the cab. Otherwise, the trucks are comfortable and easy to drive. They worked very well for the cost.

James B. 
Rating:
4.0

The low tire pressure light came on two times while driving. I would think tire pressure would be one of the top things to check before renting out the truck. I stopped and inspected the tires and they appeared to be inflated so continued driving. Other than that the rental was smooth and the tuck was clean.

MICHAEL J. 
Rating:
5.0

Customer did not leave a comment.

GENE ALLEN F. 
Rating:
3.0

Customer did not leave a comment.

BRADLEY M. 
Rating:
5.0

Customer did not leave a comment.

Constantine A. 
Rating:
5.0

Customer did not leave a comment.

SEAN LORING B. 
Rating:
4.0

Customer did not leave a comment.

Jennifer A. 
Rating:
4.0

Customer did not leave a comment.

LINDSEY NICOLE L. 
Rating:
5.0

Customer did not leave a comment.

ANNA LOUISE K. 
Rating:
3.0

My U-Haul smelled like smoke! My contents smell like smoke now.

ANDREA H. 
Rating:
5.0

Customer did not leave a comment.

CATERNIA W. 
Rating:
5.0

Nothing at all keep up the good work

ANDREW E. 
Rating:
5.0

Customer did not leave a comment.

GARY B. 
Rating:
5.0

Customer did not leave a comment.

Amy S. 
Rating:
5.0

Customer did not leave a comment.

PATRICK D. 
Rating:
5.0

Guy working the counter was very helpful!

DREW S. 
Rating:
4.0

They were good. Fast checkout, friendly, the kid in the yard was fast,straight to the point, good employees.

ANATOLE K. 
Rating:
5.0

Customer did not leave a comment.

DAVID MICHAEL P. 
Rating:
1.0

Customer did not leave a comment.

THOMAS JAMES W. 
Rating:
4.0

After I left in the pickup, whenever I slowed down, the utility dolly slammed against the front wall of the cargo bed, because the worker who brought the truck around actually loaded it wheels down! So I had to stop in the rain and jump up into the bed to flip it over! Also, I wound up "donating" 2-3 gal of fuel to U-Haul, because the tank wasn't quite filled to capacity when the truck was brought to me, making it tricky to determine how much fuel I'd actually used. U-Haul should ALWAYS deliver rented vehicles with fuel tanks filled to full capacity! (Mine came with the tank filled to about 21.5/25.5gal).

DENNIS JAMES M. 
Rating:
5.0

Customer did not leave a comment.

TAMIKA L. 
Rating:
5.0

Customer did not leave a comment.

MARY B. 
Rating:
5.0

A bit of a wait due to line. More workers available would help.

JOE S. 
Rating:
5.0

Wendy is the best! And all of her employees are the best!

carlos s.  |  Overall Experience 
Rating:
5.0

everything was great!!

JEFFREY M. 
Rating:
5.0

Customer did not leave a comment.

TYLER JOSEPH S. 
Rating:
5.0

The staff is AWESOME!!

John L. 
Rating:
5.0

Perfect thank you so much

roselle G. 
Rating:
3.0

Took a while to check us in.

Nicholas P. 
Rating:
5.0

Customer did not leave a comment.

JAMES ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

CECILIA B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

The woman at the front desk was extremely helpful. The products she recommended made our move easier

STACY ANN S. 
Rating:
5.0

Clean facility and helpful staff. I would recommend and use this location in the future.

David S. 
Rating:
5.0

Not much, double check brake lights. Over all, very satisfied! Great customer service! Thank you!

BRIGITTELOUISE K. 
Rating:
5.0

Hard to answer - the entire transaction went well - truck was very presentable and clean, despite its age and mileage. I got my job done and everything went smoothly. No problems!

BERNHARD RUDOLPH B. 
Rating:
5.0

No improvement necessary. Everything was quick and nicely done. Easy to check out and check in.

SHELLIE ANN B. 
Rating:
5.0

Improved signage from Bay road with directions for truck pick up and car storage fir local rentals would be helpful.

FRIEDHELM I. 
Rating:
5.0

Customer did not leave a comment.

Keyon J. 
Rating:
5.0

Can't think of anything 👍🏿

GEORGE FRANKLIN F. 
Rating:
5.0

Customer did not leave a comment.

KAREN DENISE O. 
Rating:
5.0

The U-Haul personnel were professionals and courteous. They knew their job well.

Russell S.  |  First Impressions 
Rating:
4.0

Great place and staff... but outside in the winter is a slip and fall begging to happen. The entire area behind the building is not salted and barely plowed it seems. Almost fell several times.

Zachary D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rhonda c.  |  Overall Experience 
Rating:
1.0

Everyone was friendly but my card never worked so I would always have to go in and each time have to wait while they tried ti fix it until finally they would let me in themselves. It was super frustrating especially when I wast tying to grab something quick.

Sarah M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tom B.  |  Overall Experience 
Rating:
2.0

I did my storage unit online. However I was charged 4 times.went there discussed Iraq and he said I had to wait for the next business day and this was Saturday. Then after my First load because I’m currently in a law suite I took pictures befor and after I left and the first trip! Came back and things where different. Bulta where missing and the storage unit next to me has a unit with electricity running from it to my unit. I spoke the manager about it and she told me The was medication and a fridge that needed to be ran in that unit. Then I told her that just seemed weird because we where not allowed to to that. She said they paid extra and there was a camera in the unit as well. Well why do u need a camera in the unit of you ha e them in ever corner or hall of th storage place? Little writes to me. I asked to change units and I did. Came back to the new unit and same thing. My property where moved and the structure of my unit was different. Very strange and in easy. The workers keep saying no one can get in so it makes me question is it the employees who are messing with the units themself! After I complained manager was very rude and said I couldn’t do anything unless I had pictures. I told her yes and she got mad and Walked off. Why would you be so mad at me about figuring out why things are being messed with? I didn’t want to question any more and could tell she was not interested in my Issue the manager that is. Then they guy that helped me Saturday was nice but when I went on Monday to address my Fees still on there him hisself gor mad and said whatever and walked away.

Amber W.  |  First Impressions 
Rating:
5.0

The General Manager, Wendy, was super helpful & pleasant to work with! The process went very smoothly & quickly! The storage faciluty was immaculate! Thank You!

Amy B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nicole s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eddie S.  |  Overall Experience 
Rating:
5.0

Top notch! Very impressed with the service!

Jeffery P.  |  Overall Experience 
Rating:
5.0

Wendy and Saginaw team are great! Extremely knowledgeable, friendly, go well above and beyond in customer service.

Kim B.  |  Overall Experience 
Rating:
5.0

Nothing else

erika b.  |  Overall Experience 
Rating:
5.0

Thank you Wendy. Wish you were a teacher here and all U-Haul facilities across the USA for EXCELLENT customer service. unit 1625

brandon m.  |  Overall Experience 
Rating:
5.0

Wendy and service team at this location are the best. Go above and beyond Very friendly and helpful Made our experience go smoothly

Kim B.  |  First Impressions 
Rating:
4.0

This is a nice facility.

Daniel C.  |  Overall Experience 
Rating:
4.0

Very accommodating

Barbara T.  |  First Impressions 
Rating:
4.0

Good folks here.

Daniel C.  |  First Impressions 
Rating:
5.0

Wendy was awesome

Barbara W.  |  Overall Experience 
Rating:
5.0

Thank you Tracy for all of your help! Thank you for making sure I was well taken care of and had everything I needed!!!

staci t.  |  First Impressions 
Rating:
5.0

There were 2 young men working, and there were quite a few customers returning trucks, they were doing a fantastic job taking care of all customers and keeping them all satisfied. Great customer serv

Barbara W.  |  First Impressions 
Rating:
5.0

Very helpful! Pleased!

Barbara R.  |  First Impressions 
Rating:
5.0

Friendly, energetic and HELPFUL staff here! The storage facility itself is very very clean inside, and the security appears excellent.

Wes S.  |  First Impressions 
No reviews have been submitted for this location.

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