Customer Reviews for U-Haul Moving & Storage of Salisbury

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Salisbury

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Dennis P. on

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Great customer service

Dennis G. on

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The location was understaffed and it took an extreme long time to get the trailer. One experienced and one trainee was working. the one employee was hooking up trailers, getting out trucks and trying to teach the new person. So? where was the manager?

Brianna G. on

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Jennifer Y. on

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Graeme R. on

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Dennis P. on

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Great customer service!!

Stephen D. on

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Nothing everything was awesome

Joanita Y. on

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I had a great experience with the truck rental. Great customer service.

Matthew F. on

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No issues whatsoever!

Robin R. on

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The worst ever charged for services that I did not authorize or agree to.

Lisa F. on

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Karl A. on

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Thanks

Elizabeth L. on

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Idk! Brian was super nice and helpful

crispin M. on

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John M. on

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Garry L. on

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Should be two people there: one at the desk and another running around. Sometimes the wait is a little long. Other than that the were very helpful and very polite.

Brian L. on

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Nice people. Good location

Geoffrey J. on

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alberto M. on

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Very rude

Fabiano M. on

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Kathleen L. on

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Great customer service

Gary A. on

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Scott W. on

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Uhaul software slowed the process considerably and it was WAY MORE EXPENSIVE then I thought it would be.

Joyce Z. on

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Richard K. on

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I was charged for a wrong destination even though my contract identified this location specifically. Staff was dismissive when I asked about the check-in. I will be considering alternative rental companies for future needs. I tried to use your website to Lodge a complaint regarding the excess charges. It was useless. It kept demanding a valid contract number. I reentered the number multiple times. Your phone service is even more useless. Average wait times are upwards of 20-25 minutes. This is not acceptable customer service by any stretch of the imagination.

James T. on

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Richard L. on

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Needs more staff

Musetta L. on

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carlos q. on

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Very satisfied

glenn t. on

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good experience

rufus G. on

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Courtnie T. on

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Truck worked fine.

Allen C. on

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Very helpful.

STEVEN G. on

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You are asking about a specific location versus actual experience. Because my experience was not good I am giving low scores even though the Salisbury location was nice. I reserved a truck on line for Rowley MA. I received a text stating the truck would be available in Salisbury MA (Adds additional miles!). On the day of pick up the 20 FT truck I reserved and was sent to Salisbury MA for was not there. No one called or checked in to tell me. With no call I couldn't make alternative plans. I needed a vehicle and couldn't take the time to drive to another location. The manager Kris Spanks was very professional and gave a credit and extra mileage. The bottom line is i needed to make 2 trips versus a planned one due to being given a smaller truck. This cost me additional miles over the planned amount and lots of time. No call or text the day of pick up is terrible service but the review doesn't even allow for the overall experience. Some other issues included the windshield which was covered in insect splatter. The gas tank is at a level that is hard to match when returning which also costs me more money. I would rate the overall experience as poor.

Kathleen L. on

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Customer did not leave a comment.

John W. on

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Maureen R. on

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Where do I begin? This location is under staffed, under trained and unavailing. You need to clean house from top to bottom and replace your staff with educated, trained people. I will NEVER return.

Annmarie M. on

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The team in Salisbury is outstanding. They are passionate about meeting the needs of their customers.This is our second time working with them. We recommend them to everyone!

TERRY C. on

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Was used for work storage, served the purpose

Samantha H. on

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The woman who I worked with to get my storage unit was very friendly and helpful, very pleasant to work with. Facilities are very clean, and I feel my things are secure in the unit.

John H. on

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Office and facilities were always spotless. Vehicles clean and well maintained. Staff always friendly and helpful.

Cindy W. on

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Once you are serviced, the employees help as much as I asked. Sometimes it takes a 20 min wait before you get service. Need patience....

Kristin N. on

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Spotless facility and great staff!

Amanda A. on

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I booked out unit online and when we checked in, you couldnt find my reservation (even though I had an email confirmation and a printed receipt). And you charged me a higher monthly rate for it,

Maureen R. on

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The staff is under trained and it took three times for them to find the correct key to open the storage unit I had just rented.

Lisa L. on

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Manager was excellent!!! Customer service was excellent!!

Barbara W. on

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Easy process,explained in detail

SUZANNE L. on

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Always helpful

lisa l. on

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I couldn't wait to get out of there!. I felt harrast by the corporate over a 1 penny mistake that the staff made...really 1 penny? Nonseace! As supposed to b open 24 hrs. And wasn't.....Did not like

Donald M. on

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Everything was handled in a professional and pleasant manner.

carlos q. on

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Good service

Briana C. on

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I had a great experience. Everyone is very friendly.

Tom R. on

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Excellent

Luke G. on

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Friendly staff

Neil B. on

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An employee who they called "Russ" made the registration process very easy. He, and what I took to be a general manager or some such were both excellent employees. It makes a huge difference.

Sheila P. on

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The gentlemen were very nice and very helpful

Michael G. on

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great staff and clean, secure facility.

Frank T. on

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Employee was courteous, and very efficient at her job

Kate P. on

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The driver who delivered our boxes was helpful and drove in rush hour traffic on a Friday afternoon to get them back to us. Everyone else we dealt with was useless. We will not use uhaul again.

Shirley M. on

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A great place for storage and access. Even the restrooms were very clean. I would come back if I need storage in the future.

Bob T. on

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The storage facility was magnificent. The staff was accommodating and very helpful.

Kevin C. on

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The salesperson was pleasant and knowledgeable. I only had to wait a few minutes to get to the counter. He showed me the models and I made my decision. The transaction went smoothly.

Michael B. on

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My entire experience from the first call from Maryland for my move up from these folks was fantastic! Extremely friendly and helpful staff, things were clean. They know how to run a storage facility!

richard c. on

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Billing is all mixed up and the screaming URGENT messages are unprofessional

Simon W. on

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Lisa and Ashley were extremely helpful and very efficient in helping me with identifying the availability and also generating the contract.. They were both very professional.

Richard R. on

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erika d. on

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Rented a unit while moving from one house to another. Always had access to the unit, building was clean, staff was friendly. I'd use this facility again.

SANTOSH D. on

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U-Haul provides the greatest customer service I have ever experienced with any other company.

Christopher P. on

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We were charged in error, had to call 8 times to resolve. Each call they said they’d call back but never would. Then we’d receive an email charging us more money. Awful service, would never recommend.

Melissa K. on

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I cannot say enough about the staff, especially Lisa. I had to rent three storage units while I finished building my house. Lisa helped to take the pain out of my situation.

Leonard S. on

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Service was very good

Jonathan N. on

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I was disappointed that no trailer hitch balls were available that matched the hitch on the trailer. Other sizes were available. I had to go to Home Depot for the correct one.

Sara K. on

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Always very helpful staff. Facility might benefit from one extra person working on weekends, as there was often a long line for service during those times. Great service and location.

Robert M. on

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I had never rented a storage unit before so was surprised to see how clean and secure the facility was. I will definitely recommend to people I know.

VALERIE S. on

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I cant say enough about Lisa and the rest of the staff. I would have remained if they'd had the size unit I had to move into

JANET A. on

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The facility was always clean, well lighted and very accessible. The staff was always professional, personable and helpful. I must admit the manager of the facility made the exceptional difference!

Nina G. on

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I had a poor experience with the storage at this Uhaul location. The staff were less than pleasant and unhelpful at almost every interaction except the initial interaction. Would not recommend.

David M. on

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Lisa is great person to deal with in my experience at Salisbury U-Haul. Ty.

Pamela L. on

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Thank you!

MARY J. on

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i have no negative comments other than in a few instances, there were many customers, and a long line waiting. because of the time each customer may need and the care given, it could be a long wait.

Darlene P. on

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They are helpful, when asked a question they are on top of it.

MARC B. on

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good job

AMY D. on

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The manager just wanted to play on her phone and smoke cigarettes all the time.There was a lock on the door for not paying the rent that was due that day took 45minites to find the key

PAUL M. on

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The staff at Salisbury U-Haul were helpful and pleasant to work with. I was surprised when I saw the entire inventory of storage units. I would recommend using Salisbury U-Haul

WEICAN X. on

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My uboxes was supposed to arrive in Salem, but stuck there, which delayed the shipment

Emma D. on

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Everything was simple, well explained and timely.

Sydney S. on

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In 1 word: terrible. The days leading up 2 delivery date called 6+ times & no one had any idea when my delivery was. Delivered a day late & 3hr past delivery window. Stuff dirty & broken. Never again!

Wystan U. on

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This location and staff were way above par. Super friendly, professional, and just stellar in every way, shape, and form. The building was always bright and clean!

kevin b. on

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The process of getting a u-box was a disaster from the start to the finish. I would never do it again and if anyone asks me bout my experience I would tell them to run away, just run!

ken f. on

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we had difficulty closing and locking one of the U Bboxes.

donald c. on

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No problems.

DAVID C. on

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Matthew was very very helpful

ed c. on

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Great customer service and helpful employees

ALEX W. on

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No issues! The facility was always clean and our belongings stayed in good condition with no dirt, smells, or anything unfavorable. Convenient hours and loading/unloading space with ample moving carts

PAMELA D. on

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None

John K. on

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All were helpful, polite and yet proff. look forward to doing more.Thank you staff.